Business Analyst

Business Analyst
Business Analyst
The Zonal group are one of the UK’s largest technology providers to the hospitality industry, employing over 660
people and with annual revenues of over £62M. The group has grown its turnover 500% through organic growth
and acquisition over the past 8 years and has an exciting and realistic growth expectation for the future.
Our products are used by over 16,000 pubs, restaurants, and hotels. Customers include national brands like Pizza
Express, JD Wetherspoons and All Bar One.
We provide our customers with the solutions they need to make their business a success.
We are looking for a dynamic Business Analyst who shares our passion for driving innovation and using technology
to build better businesses. We are going on an exciting journey, and we need more like-minded travellers to help
us get there!
About the role

We've come a long way but there's still so much more we want to do. We have grand ambitions to take our EPOS
solution into the cloud, to provide our existing and new customers a scalable, flexible, and rapid to deploy solution,
but we’re not there yet. That’s where you come in!
What you’ll do
• Working with the delivery team and stakeholders to define, document and split features and user stories
• Understand the customer problem and scope of work, to ensure we are delivering high-quality, high value
features to our customer, without unnecessary scope creep
• Become an expert in your product area and the Go-to contact for stakeholders and other teams
• Contribute to and implement the product strategy and related commercial business cases
• Undertake Business Analysis tasks to the required level of detail, to support commercial business cases
and their Software development team
• Following Lean and Agile principles, you will work closely with the delivery team and across the business
• Evaluate client requests, end-user insights, industry drivers and competitor capabilities to identify
enhancements
• Evaluate regulatory changes, to determine how they should be accommodated
• Manage product roadmap priorities, to ensure development work is prioritised
• Collaborate with Sales and industry consultants on RFPs and sales initiatives
• Collaborate with Marketing to effectively communicate value of product and overall solution
• Working effectively, with senior leaders and functional teams, to ensure success of their Product
Technologies we use
• C#, .NET Core, Elasticsearch, SQL, Redis, Kubernetes, Istio, CloudAMPQ, ASP.NET, Microsoft B2C SSO,
Dapr and as we love to be at the leading edge of technology choices, Azure iOT Edge
• Azure services - including Azure SQL, VMs, cloud Storage, Azure Functions, Azure key vault, Azure Active
Directory, Azure services bus
• As we are moving to the cloud, we're big fans of automation using Azure DevOps and CI/CD.
1
Business Analyst
• Other technology used throughout the company includes Git, Swift & Kotlin for iOS and Android, React,
React.JS
About you
• You will be passionate about creating a product you can be proud of
• You will have excellent analysis skills, to understand the business processes and how each system is
integrated, to inform the user stories and provide detail that is required
• You will have excellent project management skills with the ability to operate independently within
prescribed guidelines
• You may have knowledge of the hospitality industry, booking, table management or event management
software
• You will have worked in an environment with Software as a Service products and those in the cloud
• You have a “can do / will do” attitude, focused on timely results.
• Excellent people skills with peers, seniors, subordinates and customers and comfortable negotiating
through conflict
• Ability to multi-task, balancing the customer, product strategy and technical priorities, required to deliver
competitive product
• Hands-on approach to the role with the ability to contribute to team projects, whilst taking personal
responsibility for their success
• Working closely with others will be second nature to you, collaborating closely with your engineering
colleagues, along with developing relationships with our product and implementation teams.
• Great at asking awkward questions, kindly
• Motivated by learning new things and using those to make a positive difference
• Comfortable challenging and raising issues at any level
• An excellent, kind, and supportive communicator (who often finds yourself un-crossing wires between your
colleagues)
• Great at breaking down big tasks into small chunks, solving tricky problems and tackling risks
• Used to working with agile development teams on large software products
• The successful candidate will possess a unique blend of business and technical savvy: A big-picture
vision, and the drive to make that vision a reality. They must enjoy understanding systems and how they
work, in order to help deliver change to the necessary components
• Planning and organisational skills - Able to establish efficient and appropriate plans for self and others,
adapt quickly and effectively to unexpected changes, whilst still ensuring objectives are met
• Customer service - Understands and responds to customer needs (internal and external) and exceeds
expectations where possible
• Commercial and organisational focus - Demonstrates understanding of overall business and
commercial issues facing company
• Commitment to results - Is committed to obtaining results through taking responsibility, demonstrating a
positive attitude and ensuring quality is built into work.

Business Analyst

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Business Analyst

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