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Notes Ointerpersonal Comm 3

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Julianna Borbely
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11 views3 pages

Notes Ointerpersonal Comm 3

Uploaded by

Julianna Borbely
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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4.

4 PROBLEMS WITH PERCEPTION


Profecting our wishes onto our view of others what we want to think oI them
- Making assumptions about others - we Iill in missing inIormation
sports bag and a hockey stick is a hockey player
- Making categories of people and the signs associated with them
4 :seI:l skill to be able to p:t labels on things
4 worst kind oI categorizing is called stereotyping - Iew Iamiliar signs to place
people
- llowing first impressions of others to influence us
4 the 'halo effect'
4 sho:ldn't be too inIl:enced by these Iirst impressions

5. ARRlFRS T0 C0HHutlCATl0t
.1 PERCEPTION AND FILTERS
filters are in the mind

.2 MECHANICAL BARRIERS
Communication may be blocked or filtered by physical factors in the communication
process.
NOISE, DEAFNESS, LISP, BREAKDOWN IN EQUIPMENT
.3 SEMANTIC BARRIERS
careless use of words
cannot attach meanings to words
Meanings exist in the mind, not in the words themselves.

.4 PSYCHOLOGICAL BARRIERS
Communication may be filtered or blocked by attitudes, beliefs and values
most common ca:se oI diIIic:lties with interpersonal comm:nication
Since it is inevitable that we have belieIs and opinions oI some sort, some kind oI selection and
interpretation within the process oI comm:nication is also inevitable
how conscious are we oI what we are doing to messages when we talk to other people and listen
to them?
think abo:t what we are trying to say beIore we speak.
racial prejudice
male cha:vinism news reading
. INTERPERSONAL SKILLS

Communication skills used between people depend on recognition of and good use of verbal
and non-verbal communication
Verbal and non-verbal comm:nication
Social interaction
Sopcial skills
S are :sed to make comm:nication with other people eIIective and satisIying to
those involved in the interaction
- hen you communicate such attitudes and feelings you are making a response -
based on how yo: assess the other person - in other words it is abo:t perception. e call
the reactions which we notice and assess 'feedback'.
- reactions should include an adjustment in our own communication
- It is a skill to be able to give signs of recognition and approval to others
4 'p:t oneselI in the other person's shoes'
- a skill to be able to empathize with others
4 listening.
4 there are actually two broad types of listening experience
everyday conversation
lect:re
- It is a skill to control self presentation, with a sense of what is appropriate to the
situation. s:ch percept:al skills are part oI social skills and are :sed in everyday liIe. e
learn to make judgements about other people. We o:ght to be careI:l abo:t how we
do this.
- the effective use of verbal and non-verbal communication. -control and use non-
verbal behaviour effectively.

6.2 LISTENING SKILLS
effective listening is tied up with effective use of verbal and non-verbal communication
- to acknowledge the person who is talking.
- to help keep the conversation going.
- to show some approval of the other person and what they are saying.
.3 Perceptual skill
- the first stage where one act:ally notices the appearance, behavio:r and words
oI the other person.
- second stage happens in the mind where one makes j:dgements abo:t the other person,
perhaps :sing previo:s knowledge oI that person, or knowledge oI people and sit:ations
which we believe are similar to the sit:ation that we are in.
- the third stage is where we act:ally talk back, respond and give Ieedback.
S make acc:rate observation oI the other person's words and behavio:r
S to avoid j:mping to concl:sions abo:t the other person
S to make careI:l j:dgements abo:t the other person
S to make an appropriate reponse to what they have to say

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