Las Q1W2 Housekeeping9

TECHNOLOGY AND LIVELIHOOD EDUCATION
HOUSEKEEPING 9
Name:_______________________ Grade Level:______________

Section:______________________ Date:____________________
LEARNING ACTIVITY SHEET

Handle Housekeeping Requests
The Housekeeping Department
The housekeeping department is in charge of in daily and periodic cleaning of guest's

rooms; and in most cases, public areas. This department takes care of linen and furnishings,
carpets and furniture, beds and bedding, including laundry work for guests and the department.
Housekeeping is a very specialized and essential job. It maintains high standards of

housekeeping practices for optimum guest satisfaction. The efficiency of the housekeeping staff
contributes to the success of the whole hotel, equally with the staff of the kitchen, restaurant or
reception. The reputation and success of any hotel depends upon the efficiency and contribution
of its entire staff, especially the people who deal with the guests.
Organizational Chart in Housekeeping Department
Roles and Functions of Key Personnel in Housekeeping Department
Executive Housekeeper
▪ Heads of the Housekeeping; represents the department at the General Manager’s meetings.
▪ Ensure the available resources (human resource, material, machine, space and time) are
effectively utilized
▪ Accounts for the over-all cleanliness, maintenance and aesthetic upkeep of the hotel/property.
▪ Responsible for translating hotel, policies, procedures and standards into housekeeping
operations
Assistant Housekeeper
▪ Assigns to the delegated works
▪ Explains the executive housekeeper’s policies, procedures and standards to all the
housekeeping supervisors
▪ Ensure the actualization at the operation level
▪ Perform the duty of an executive housekeeper in his/ her absence
Floor Supervisor
▪ Responsible for cleanliness, maintenance and servicing the allotted guest floors, such as
guest rooms, corridors, floor pantries, staircases and fire exits
Desk Control Supervisor

The control desk is the center of all accurate information dissemination in housekeeping
department. Hence, it has to be manned all-through 24 hours.
▪ Coordinates communication with housekeeping personnel spread to all parts of the hotel
▪ Coordinates with the front office to take over departure rooms for cleaning and to release
clean rooms.
▪ maintains all records, data required for day-to-day operations of housekeeping
▪ Controls lost and found procedures
Room Attendants
▪ Also known as chambermaids or room boys
▪ Perform cleaning of guest rooms and bathrooms
▪ Ensure the privacy of guests at all times
*** Guest Service Associates nowadays are called room attendants. Their performance
reflect directly the status of housekeeping of the hotel
Linen Room Supervisor

▪ Purchases, stores, issues and assures cleanliness of linen
▪ Keeps track of all types of linen in the hotel
▪ Coordinates with the exchange of soiled linen for fresh ones
▪ Maintains proper storage conditions to maximize security from damage and theft
Linen Room Attendant

▪ Assists the supervisor by issuing linen and maintaining the required documents
Uniform Room Supervisor

▪ Responsible for providing clean and presentable uniforms
▪ Oversees maintenance of proper condition of uniforms.
▪ Controls inventory of various uniforms at various stages of use such as soiled, sorted –out,
clean, torn, etc.
▪ Prepares intended budget for supply of additional uniform material
Uniform Room Attendant

▪ Issues the uniforms and receives soiled uniforms to be given to the laundry
*Physical work such as counting, bundling and transporting of uniform and linen are taken care of by
helpers
Public Area Supervisor

▪ Responsible for cleanliness and maintenance of public areas such as restaurants, bars,
banquet halls, offices, lobby, shopping arcade, health club, swimming pool areas and guests
lifts.
▪ Works at one area per shift
Housemen
▪ Takes charge of heavy and physical cleaning (casual works) such as shifting of furniture,
cleaning of windows, scrubbing of the rooms and lobby.
Night Supervisors
▪ Handle all aspects of housekeeping for night operations
▪ Supervise the conduct of cleaning schedules
Tailor/Upholsterer
▪ Restores uniforms, linen and upholstery no longer in use
Horticulturist
▪ Responsible for the conservation of all landscapes and gardens
Florist
▪ Responsible for all internal flower arrangements in guest rooms, public areas, banquet,
buffets, etc.
Gardener
▪ Upkeeps the allotted landscape area and maintains internal plants and roof garden
LEARNING COMPETENCY:
List down and describe the basic functions of each personnel in the housekeeping department
TLE_HEHK9- 12HS-Ia-e-1
Activity 1. Multiple Choice

Direction: Encircle the letter of the correct answer.
1. Who is accountable for the overall cleanliness, maintenance and aesthetic upkeep of the
hotel/property?
A. Executive housekeeper C. Floor supervisor
B. Assistant housekeeper D. Desk control supervisor
2. Who ensures the privacy of guests at all times?

A. Executive housekeeper C. Room attendants
B. Assistant housekeeper D. Desk control supervisor
3. Who is in charge of cleaning wet floor at the lobby?

A. Uniform room supervisor C. Desk Control supervisor
B. Floor supervisor D. Linen Room supervisor
4. To whom should one coordinate with when changing soiled linen with a fresh one?
A. Uniform room supervisor C. Night supervisor
B. Floor supervisor D. Linen room supervisor
5. She supervises the conduct of the cleaning work at night and in the morning.
A. Uniform room supervisor C. Night supervisor
B. Floor Supervisor D. Linen Room Supervisor
Activity 2. Jumbled Letters

Directions: Unscramble the letters pertaining to the Housekeeping Personnel being described.
Write the answer on the blank provided.
E E E U C T V I H E E P K U O S E R E 1. Responsible for translating hotel, policies,

procedures and standards into housekeeping
operations_________________________________
RISTFLO 2. Responsible for all internal flower arrangements in guest rooms,

public areas, banquet, buffets, etc.______________
GRADEREN 3. Upkeeps the allotted landscape area and maintains internal plants
and roof garden ______________________
M O R O A E A T T N D N T 4. Also known as chambermaids or room boys_______________

NEMESUOH 5. Takes change of heavy and physical cleaning (casual works) such as
shifting of furniture, cleaning of windows, scrubbing of the rooms
and lobby.________________
Activity 3. Essay
Direction: Write at least 3 statements in answering the following:
1. Which of the duties and responsibilities of the Housekeeping Department do you think is
the most difficult and challenging?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
2. Which of these duties do you think is fit for your strengths and weaknesses in case you
will work in a hotel?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Scoring Rubrics:
10 pts – thorough explanation of thoughts and ideas
9 pts – short explanation of thoughts and ideas
6 pts – ideas not thoroughly explained
REFLECTION
1. What valuable lesson did you learn about the Housekeeping Personnel in a hotel?
2. Is working as a housekeeper in a hotel a wonderful job based on their duties or is it a

challenging one?
3. What have you observed in the duties and responsibilities of Housekeeping

Personnel?
ANSWER KEY
ACTIVITY 1 ACTIVITY 2
1. A. Executive Housekeeper 1. EXECUTIVE HOUSEKEEPER
2. C. Room Attendant 2. FLORIST
3. B. Floor Supervisor 3. GARDENER
4. D. Linen Supervisor 4. ROOM ATTENDANT
5. C. Night Shift Supervisor 5. HOUSEMEN
Prepared by:
ARLYN G. QUIAZON
TEACHER III

Las Q1W2 Housekeeping9

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TECHNOLOGY AND LIVELIHOOD EDUCATION

Name:_______________________ Grade Level:______________

LEARNING ACTIVITY SHEET

The Housekeeping Department

The housekeeping department is in charge of in daily and periodic cleaning of guest's

Housekeeping is a very specialized and essential job. It maintains high standards of

Organizational Chart in Housekeeping Department

Roles and Functions of Key Personnel in Housekeeping Department

Desk Control Supervisor

Linen Room Supervisor

Linen Room Attendant

Uniform Room Supervisor

Uniform Room Attendant

Public Area Supervisor

Activity 1. Multiple Choice

2. Who ensures the privacy of guests at all times?

3. Who is in charge of cleaning wet floor at the lobby?

Activity 2. Jumbled Letters

E E E U C T V I H E E P K U O S E R E 1. Responsible for translating hotel, policies,

RISTFLO 2. Responsible for all internal flower arrangements in guest rooms,

M O R O A E A T T N D N T 4. Also known as chambermaids or room boys_______________

2. Is working as a housekeeper in a hotel a wonderful job based on their duties or is it a

3. What have you observed in the duties and responsibilities of Housekeeping

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