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    EXL SmartAudit

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    SUMIT KUMAR AGARWALA
    EXL SmartAudit.AI is a cloud-native solution that uses AI and analytics to automate quality audits and generate real-time insights. It helps insurers improve customer experience, reduce claims leakage by 10-15%, and lower the cost of quality audits by 20-30% through proactive management and continuous monitoring enabled by the solution.

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    EXL SmartAudit

    Uploaded by

    SUMIT KUMAR AGARWALA
    47 views1 page
    EXL SmartAudit.AI is a cloud-native solution that uses AI and analytics to automate quality audits and generate real-time insights. It helps insurers improve customer experience, reduce claims leakage by 10-15%, and lower the cost of quality audits by 20-30% through proactive management and continuous monitoring enabled by the solution.

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    EXL SmartAudit.AI is a cloud-native solution that uses AI and analytics to automate quality audits and generate real-time insights. It helps insurers improve customer experience, reduce claims leakage by 10-15%, and lower the cost of quality audits by 20-30% through proactive management and continuous monitoring enabled by the solution.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    47 views1 page

    EXL SmartAudit

    Uploaded by

    SUMIT KUMAR AGARWALA
    EXL SmartAudit.AI is a cloud-native solution that uses AI and analytics to automate quality audits and generate real-time insights. It helps insurers improve customer experience, reduce claims leakage by 10-15%, and lower the cost of quality audits by 20-30% through proactive management and continuous monitoring enabled by the solution.

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    © All Rights Reserved
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    Infographic

    EXL SmartAudit.AI

    EXL SmartAudit.AI is a cloud-native solution for end-to-end automated


    quality audits generating real-time insights to enable proactive actions
    for improved customer experience and compliance. It helps insurers
    enhance controls to drive consistent transaction handling and
    customer experience practices while preventing leakage along with
    significantly improving business outcomes while generating insights by
    adopting a future-ready data-driven QA.

    Proactive claims Claims leakage


    management: reduction:

    Outcomes driven by Continuous Analytics model which help identify


    higher than normal cost approvals

    EXL SmartAudit.AI monitoring prior to payments resulting in


    of claims & file reviews
    10%-15%
    reduction in claim leakage

    Process compliance: Cost of quality: Better Cx:

    At
    least 50% from 20% 30% to With 100%
    reduction over baseline in Reduced cost of quality assurance on customer
    process compliance defects interactions and compliance

    ...........................................................................................................................................................................

    How EXL can create a cutting edge proactive


    claims management program for you
    Cloud native solution deployment

    EXL differentiator: EXL differentiator:


    Ability to ingest and manage large Intuitive Audit insights and
    volumes of Structured and EXL differentiator: reporting console for
    Unstructured datasets (of various Generate notifications enterprise needs of
    formats including calls) from multiple and alerts to trigger process improvement,
    sources and pre-process for modelling remediation actions control strengthening

    A B C D E
    Data ingestion AI-led automated Seamless Remediation Insights and
    & extraction reviews orchestration workflow reporting

    EXL differentiator: EXL differentiator:


    Event driven architecture, with Highly configurable, cloud
    pre-configured control logics to native workflow engine to
    execute automated reviews of manage manual reviews
    controls using domain trained and remediation actions
    AI/ML/NLP models across enterprise

    Get in touch with us to get a Free EXL SmartAudit.AI Demo for your organization.

    ©2023 ExlService Holdings, Inc. All rights reserved.

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