PROJECT REPORT ON

A BRIEF STUDY ON SBI BARHAJ BRANCH

Project report submit to B.R.D.B.D.P.G. College in partial fulfilment for the award of the degree of
Bachelor of Commerce

DEEN DAYAL UPADHYA

Department of Commerce
B.R.D.B.D.P.G COLLEGE
Barhaj-274601
2023-24
 Department of Commerce
B.R.D.B.D.P.G COLLEGE
Barhaj-274601
2023-24

Date: 22-12-2023

DECLARATION
I declare that the project report entitled “A Brief Study on SBI Barhaj Branch” submitted by
me for the award of the degree of Bachelor of Commerce of B.R.D.B.D.P.G. College Barhaj
is my own work. The project report has not been submitted for any other degree of this
College or any other college.

CERTIFICATE
We recommend that this project report be placed before the examiners for
evaluation.

Teacher ka aadhaar card kaa naaam Student Details

Name - ADITYA JAISWAL
B.COM III Year

Roll No - 420
 Success always strikes the door of the people who work hard

with dedication plus the blessing of the elders and gentle

part of the friends and colleagues. The success not due to

any single person, but due to the combined efforts of group

of dedication and aspirant individuals. Several special people

have contributed significantly in the course. I wish to

publicity recognize and thank them. Before I get

presentation of this dissertation entitled "STATE BANK OF

INDIA", I find it as my obligation to express my sincere

gratitude to many a specialist in this field without whose

assistance and guide, I would ever have succeeded in making

this venture e reality. First of all, I thank goes almighty, for

this kind blessing for the successful completion of this project

work. I express me since thanks to the BANK MANAGER, Prof.

Mrs. Jayashree Sen, help given during this project work.

Yours Sincerely
ADITYA JAISWAL
 CONTENT
Chapter 1 Introduction
• Introduction of SBI bank
• Review of literature
• Objective of the study
• Research questions
• Research method
• Limitation

Chapter 2 Data Analysis and Interpretation

• Profile of SBI Bank
• Brief history of the organization
• Technology upgradation
• Subsidiaries associate of the company
• Pie chart and par graph
CHAPTER 3 CONCLUSION
• Conclusion
• Findings of the survey
• Suggestion
 CHAPTER 1 - INTRODUCTION

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational,

Public Sector Banking and Financial services statutory body headquartered in
Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the
most trusted Bank by Indians through generations.
SBI, the largest Indian Bank with 1/4th market share, serves over 48 crore
customers through its vast network of over 22,405 branches, 65,627
ATMs/ADWMs, 76,089 BC outlets, with an undeterred focus on innovation, and
customer centricity, which stems from the core values of the Bank - Service,
Transparency, Ethics, Politeness and Sustainability.
The Bank has successfully diversified businesses through its various
subsidiaries i.e. SBI General Insurance, SBI Life Insurance, SBI Mutual Fund, SBI
Card, etc. It has spread its presence globally and operates across time zones
through 235 offices in 29 foreign countries.
Growing with times, SBI continues to redefine banking in India, as it aims to
offer responsible and sustainable Banking solution.

SUORANTA and MATTILA indicated the most recent financial services

channel today several authors have further identified the benefits of mobile
banking in terms of ubiquity coverage flexibility interactivity and greater
accessibility compared to the conventional banking channels such as
automatic teller machine ATM and non-mobile banking (sim G.W.H.K.B and
V.H 2011)
In the U.K mobile banking is considered to be one of the most value added
and important mobile services available (KELLY 2003) however the
adoption rate is yet to determine the study determine both innovative
attributes and customer perceived risk in order to understand customer
behaviour and motivation towards this motivation towards this innovation.
The findings were helpful to the bankers.
A study conducted by TIWARI B and HERSTATT (2006) examine the
installation of mobile banking and mobile financial services provided in
Germany and other countries. 50 banks worldwide have been selected half
of them from Germany during May 2005 from Indian Banks bank of Punjab
HDFC Bank ICICI are dominating providing mobile financial services to
their customer. the study explains the different ways of method to provide
mobile in that content technical part with some studies.
A study conducted by Uppal R.K (Uppal. Feb. 2008) studies the extent of
mobile banking in Indian industry during 2000 to 2007. The study
concludes that among all e channels, ATM IS the most effective while
banking does not hold a strong position in public and old private sector but
in new private sector bank and foreign banks m banking is good enough
with nearly 50 pc averages branches providing m banking services. M
banking customer are also the highest e bank which have positive impact
on net profit and business per employee of these banks. Among all foreign
banks are on the top position followed by new private sector banks
providing services and their efficiency is also much higher than as
compared to other groups. the study also suggests and strategies to
improve m banking services.
According to Mishra A. K (Mishra 2004) examined the reasons for the
satisfaction customer with services rendered by the urban cooperative
bank. The author described that urban cooperative banks are operating in a
more competitive environment and therefore the need to take care of
customer requirement has become more important. The branches of UCBs
must gather for the betterment of the customers. They should also
improvise on their own image customer satisfaction and their profit. The
time norms of specific business transaction should be displayed
prominently in the banking hall so that it attracts the customer attention in
the ultimate analysis what is necessary for improving customer service is
the active participation of employees at all the levels in the bank function.
The author also raised some points which can be plus for UCBs to impress
and attract their customer. These points are effective board of management
efficient employee’s and staff cordial personalized services proper
guidance provision of loan facilities good system computer system prompt
service good work culture convenient timings proper clearing services for
outstation and demand drafts split hour facilities Sunday working day.
Discounting facilities for outstation cheques and good location for the bank.

1. To know the type of benefits provided by the bank services

2. To know the bank provide any services for specific customer for specific
customer
3. To study the work environment and culture like
4. And to study the purpose to know the best practices in terms of products
offering technology services management etc.
5. Also to know the customer satisfaction

1. Name of the bank .and year of establishment

2. How many accounts holder is there number of male and female?
3. How do they provide customer job satisfaction?
4. What is the capital investment in the beginning?
5. What are the challenges faced?
6. What are the opportunity and advantages?
7. How many employees are there? No. of male and female.
8. What does this branch do differently from others banks?
9. What sort of customer usually comes here?
10. What the percentage interest do you give to the customer
11. Does this branch provide online services?
12. How long does this branch function on daily basis?
13. Does this branch work with another bank?
14. Does this bank provide any special services for the specific customer?
15. what is the vacation policy in your bank?
Primary sources
This research has been done through interview and making questionnaires
SECONDARY SOURCES
This research has been done through internet sources referring books and
also referring to some projects which has been done by others.

1. Lack of experience
2. Lack of time period
3. Lack of employees
 CHAPTER 2 - DATA ANALYSIS AND INTREPRETATION

SBI is the 43th largest bank in the world and ranked 21st in the fortune
global 500 list of the world largest cooperation of 2020 being the only
Indian bank on the list it is a public sector bank in India with 23% market
share of the total loan and deposit markets. Nationalized bank such as state
bank of India (SBI) thought pygmies in the international banking market
and banking behemoths of India. they branches spread over the entire
length and breathe of the country. SBI in particular is all pervasive enjoying
a sprawling of 9000 branches. SBI is a very conservative to approach to
accounting particularly when it’s comes to declaration of assets
SBI enjoy monopoly of the government business. The reserve bank of India
owns about 60% of the banks equity’s equity to its credit. SBI was formed
under the SBI act 1955 with the takeover of imperial bank and
amalgamation of bank of Bengal. Bank of Bombay and bank of madras. The
government moped up 93% of the equity leaving 7% of the ownership. By
this act the equity of RBI cannot be diluted below 5%.
SBI enjoys a pool of best managerial talent assured government business a
countrywide network of branches and strong brand credibility in the
Indian market. But the Numero Uno position is sliding with the entry of
sleeker private and foreign banks into the Indian banking scene. The bank
is continuously restructuring itself for this the even hire the services of
foreign consultants but the place to be hastened
With the government offering assure business nationalized banks of India
in the particular should not take complacent view. They should evolve
service intensive products and make their employees customer friendly.
With competition from private and foreign banks knocking at the door the
banks should realize size is no more in insurance against the onslaught of
competition from the sleek private and foreign bank. A revolutionary
approach to privatize ownership is need of the hour.
Virtual Banking
SBI yet to computerize its operation and network all its branches. The
computer currently available serve only to relieve the burden of the clerical
staff maintaining ledgers and not to penetrate into area of customer
service. ATMs anytime anywhere around the clock and banking is still a far
cry. These computer at the best remain only as desk ornaments. With the
new telecom policy (NTP) almost in place telecom sector.
Privatization and credit disbursement
Talks about privatization to the banks of ownership have been initiated but
the SBI act of 1955 does not permit RBIs ownership to be diluted to below
55%. This act outdated and needed to be re addressed. However, the efforts
have been initiated by SBI to its non-Banking subsidiaries like SBI caps
Gilts, SBI funds management. where SBI holding is about 85% of the equity.
But the pace has to be hastened so the investment thus released can
migrate to more important areas like development of new technologies and
product in customer service and service intensive areas. Privatization also
helps help to professionalize the banks day to day operation which will
allow the management more freedom in decision making during credit
disbursement
To aid privatization and effect a better price realization, the bank is
attempting to change over its accounting and reporting procedures to
comply with US GAAP norms. This is a prerequisite for trying out the ADR
route as it is known that US market is by far the undisputed biggest market
and can offer the best price. The SBI stock is undervalued at RS 240
whereas experts expect RS 300 would be a more realistic value. On this
front at blitzkrieg pace is the need of the hour
Manpower retraining and retrenchment
As a hangover of the past socialistic mindset all the nationalized have
excess workforce. This is indeed a hot potato for the management of many
enterprises. And its therefore being handle with kid glove in India it is
everyone worry to look at business as a source of employment while
making money is secondary. In this ocean of manpower every institution
has its share of highly skilled and talented manpower 8 which contribute to
assets building. It is the semi-skilled manpower having outdated skills
which from the excess baggage. All the banks must invest in re training the
manpower so that they can migrate from the areas that will be vacated by
computerization. The level of non-performing assets is still at very high
level and to start with some of this excess manpower can cover areas of
debt recovery.
At the same time, one should take note of the flight of talent from this
nationalized bank newly set up private and foreign banks. And it is these
new banks top official after migrating from the government banks are
targeting at the top cooperate clients and thus poaching into the cooperate
business which has been mainstay at the nationalized bank. This will
become a soon become a problem of serious proportion unless the bank
initiate steps to stem the flow. It is difficult to exclusively address the
problem of excess manpower by scheme such as voluntary retrenchment
scheme because attempting to remove dead wood talent also take an exit.
Many industries have faced this problem. Also, it will be over simplicity to
the state that the salaries should be raise because that will only start a
wage war. Instead, the bank should involve the services of international
consultants specialized in this field and take a holistic view of the problem
retraining and rationalization of manpower commands higher priority over
retrenchment of manpower
New product and new technologies
Nationalized bank has generally been preoccupied with treasury business.
The new product areas require greater penetration banking. Housing
finance, consumer durable finance, auto finance, internet banking,
insurance, telephone banking etc. development of these new areas calls for
heavy investment and this cash flow can only generated by privatization. In
addition, surplus manpower once retained can be observed in the new
ventures. All nationalized banks and SBI in particular has the advantage of
vast network of branches and therefore carry to the remotest corner but to
make this presence felt the banks have to move blitzkrieg in the ventures.
The bottom line is that even when all political parties are committed to
privatization somehow there is no exhibition of pace it time to be taken by
a revolution called privatization of ownership.
The origin of the state bank of India goes back to the first decade the
nineteenth century with the establishment of bank of Calcutta on 2 June
1806. Three years later the bank received its character and was re designed
as the bank of Bengal (2 January1809). A unique institution it was the first
joint stock bank of British sponsored by the government of Bengal. The
bank of Bombay (14 April 1840). And the bank of madras (1July 1843)
followed the bank of Bengal. These banks remained at the apex of modern
banking in India till their amalgamation as the imperial bank of India on 27
January 1921
Primarily Anglo-Indian creation the three presidency banks came into
existence either as a result of compulsions of imperial bank finance by the
felt feels needs local European commerce and were not imposed from
outside in an arbitrary manner to modernize Indian s economy. Their
evolution was however shaped by ideas culled from similar developments
in Europe and England and was influenced by changes occurring in the
structure of both the local trading environment and those in the relation of
the Indian economy to the economy of Europe and the global economy
framework
SBIs information technology program aims at achieving efficiency in
operations meeting customer and market expectations. SBI achievements
are summarized below:
Full Branch computerized
All the branches of the bank are now fully computerized. This strategy has
contributed to improvement in customer service.
ATMs Services
There are 5190 ATMs on the ATMs network. These ATM are located in
1721 centres spread across the length and breadth of the country thereby
creating a truly national network of ATMs with an unparalleled reach.
Value added services like ATM locater payment of fees for college students’
multilingual screens voice and drawl of cash advance of SBI credit holder
have been introduced
Internet Banking
This online channel enables customers to access their account information
in initiate transaction less basis. All functionalities other than cash and
clearing have been extended to individual retail customer. A separate
internet banking module for cooperate customers has been launched and
available at 1305 branches. Bulk upload of data for cooperate inter branch
funds transfer for retail customer online payment of customer duty and
govt. tax. Electronic bill payment, SMS alert, E poll, IIT, GATE fee collection
off line, customer registration process and railway ticket booking are the
new features develop.

ASSOCIATE BANKS OF SBI AND Its BUSINESS - State Bank of India has the
following six associate banks with controlling interest ranging from 75% to
100%
1. State bank of Bikaner and Jaipur (SBBJ)
2. State bank of Hyderabad (SBH)
3. State bank of Indore (SBI)
4. State bank of Mysore (SBM)
5. State bank of Patiala (SBP)
6. State bank of Travancore (SBT)

1. Since how many years do you have account with SBI Bank
Objective: To know the since how many years consumers possess SBI
Bank account
Particular Frequency Percentage

One Year 27 18
Two Year 59 39.33
Three Year 20 13.33
Four Year 14 9.33
Five Year 13 8.67
More than five Year 17 11.33
Total 100 100

One Year Two Year Three Year Four Year Five Year More than Five year
INTERPRETATION:
Most of SBI holder is possess account since two years.39.33%.So it is a
most preferable since two years and it is highly joined the SBI Bank in two
years.
2. Table on male and female employees.
Gender No. of employs Percentage
Male 7 71.43
Female 2 28.57
Total 9 100

Male Female

From the table we can see that out of 14 employees, 10 employees is male and 4 employees
is female

3. Table on monthly salary of the employee of variable position.

Position Salary range No. of employees

Manager 75k 1
Field officer 50 1
Accountant 40 2
cashier 40 1
Assistant 45 1
manager
Assistant Field 33 1
Officer
Guard 25 2
.

80000

70000

60000

50000

40000

30000

20000

10000

0
Manager Field Officer Accountant Assistant Field Assistant Manger Guard
Officer

Salary

From the graph we can see different salary of different employees

4. Do you think bank caters all your banking needs.

Objective: To know how many consumers are satisfied with the SBI
Banking
Particular Frequency Percentage

Yes 35 70

No 15 30

Total 50 100

Yes No
From the above, Bar graph we see that 70% are satisfied and 30%
are not satisfied

5. Are you aware of product and services provided by SBI?

Objective: To know how many consumers are aware of products and
services provided by SBI.
Particular Frequency Percentage

Yes 44 88
NO 6 12

Total 50 100

Yes No

From the pie chart, we know that 88 % aware of product and services
provided by SBI and 12 not aware.

6. Have you ever visited bank branches after using our online
banking?
Objective: To find how SBI account holders ever visited bank
branches after using SBI online banking
Particular Frequency Percentage
Yes 107 71.33333
No 43 28.66667
Total 150 100

Graph
120

100

80

60

40

20

0
Yes No

Graph

INTERPRETATION:
Here, we can see that 71.33% the SBI holder have visited after using
online banking which is high in terms of visit the bank branches

7. Please select the reason applicable why consumer are selecting

online banking
Objective: To know why consumer are selecting online banking
Particular Frequency Percentage

Convenience 10 25

Save time 30 75

total 40 100
 Convenience Save

From the above table we can see that 25% are using online banking
for convenience and 75% are using online banking to save time.
 CHAPTER 3 – CONCLUSION

In conclusion I would like to state that by this doing project I come to know
that how does a bank function and what are its objective and also what are
the services provided by the bank and also came to know that weather the
customer is satisfied with the SBI bank and what kind of loans are given by
the bank. The state bank has been highly successful in its objective in
opening a network of branches in rural and semi-urban areas. From the
analysis part it can be concluded that customer has a good respond
towards SBI advance products. SBI is in first position having large number
of customers providing good services to them.

1 SBI is considered the fastest bank

2. More than half person have ATMs facility
3. Most of the customer survey finds ATMs facility satisfactory
4. All ATMS holder find operating system easy
5.SBI is the most trusted bank it was found that all of the account holder
say that SBI is the most prestigious bank and ATMs centres of SBI are most
available than any other bank.
6. Most of people are having saving bank account in more than one bank
39.33 people have their SBI account only in SBI
7. Only 26% of people surveyed say that SBI employees are co-operative
when compared to other banks
8. More than half person have ATM card that’s good as it can increased
swiftness of service.
1. Though most of people consider SBI faster than other bank private sector
banks which are new are also in competition.
2. SBI needs to increases its performance in the matter of cooperativeness.
3. Many ATM card holders complain that ATM sender of kadi branch often
remains out of order so they have to face problems so SBI should take care
of that.
4 SBI needs to educate its customers about its services.
5. When all the account holders will know the facility (ABB) then more
people will use it as there is a magical word “FREE” accompanying the
facility.
6.Though only 20% people feel that they are non-cooperative but SBI need
to take care that the number should increase as private sector are
penetrating shapely.
7. Many people say that the process of solving problems is too low. Younger
players (PVT Banks) are fast in these matters so SBI needs to fasten its
services.
8. Private Sector banks have forayed in KADI for that SBI needs to be ready
to face stiff competition.