RK

RAVI KUMAR
felix.prisy9986@gmail.com | +919738559594 | Bangalore , India 560033

Summary

To establish a strong career in all the industry and to work for an organization where I can grow within the organization,
and which gives me economic growth and recognizes my hard work, sincerity, and dedication towards my duties.
Professional Synopsis Sound knowledge of content Microsoft office. Exceptional communication, collaboration & team
building skills.

Skills

Patience Prioritization
Empathy Statistical Analysis
Inbound Calls, Compliance, Technical, Collaboration, Maintenance & Repair
Detail Oriented, English Speaking and Customer Service Relationship Building
Attention to detail Active Listening
Decision-making Organizational Skills
Phone etiquette Team Building
Microsoft Office People Skills
Problem-solving Critical Thinking
Relationship management Good Work Ethic
Invoicing
Data entry

Experience

First Advantage | Bangalore, India Acknowledging and resolving customer queries

Operation Analyst Keeping records of customer interactions, transactions, comments, and
04/2022 - 10/2022 complaints
Ensures delivery of excellent customer service through fast and accurate
processing of orders, communication, and coordinating with other
departments to resolve inquiries
Collaborated with team leaders to devise and implement solutions for
issues and non-conformities.
Directed daily operations of departments, coordinating interdepartmental
project activities.
Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.

Ultiun Technologies (Part time Freelancer) Helped customers track and ship packages, responding to average of 60
(USA, APAC & EMEA Operations) | calls per day.
Bangalore, India Promoted high customer satisfaction by resolving problems with
Senior Associate Customer Support knowledgeable and friendly service.
08/2019 - 04/2021 Remained calm and professional in stressful circumstances and effectively
diffused tense situations.
Demonstrated excellent communication skills in resolving product and
 consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Educated customers on special pricing opportunities and company
offerings.
Maintained knowledge of current promotions, exchange guidelines,
payment policies and security practices.
Assisted customers with making payments or establishing payment plans
to bring accounts current.
Fielded customer complaints and queries, fast-tracking for problem
resolution.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and
provided payment option setup assistance.
Escalated customer concerns, issues and requirements to supervisors for
immediate rectification.
Answered incoming calls and emails, providing frontline customer support
or assistance with product and service transactions.
Made outbound calls to obtain account information.
Developed strong customer relationships to encourage repeat business.
Set up and activated customer accounts.
Trained new hires on products and services, best practices and protocols to
reduce process gaps.

Sagacious InfoSystems Private Limited Respond to customer queries in a timely and accurate way, via phone,
(Singapore)) | Bangalore, India email or chat
Sr. Customer Support Advisor Identify customer needs and help customers use specific features
06/2018 - 07/2019 Update our internal databases with information about technical issues and
useful discussions with customers
Monitor customer complaints on social media and reach out to provide
assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved

Sagacious InfoSystems Private Limited Respond to customer queries in a timely and accurate way, via phone,
(USA) | Bangalore, India email or chat
Customer Support Advisor Identify customer needs and help customers use specific features
05/2014 - 04/2017 Update our internal databases with information about technical issues and
useful discussions with customers
Monitor customer complaints on social media and reach out to provide
assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved

Work sphere Technologies PVT LTD (U.S) | Maintain a good relationship between customers and the company
Bangalore, India Provide detailed information about the products and services offered to the
Customer Support Executive customers
04/2013 - 04/2014 Communicate effectively with the customer support team
Open and maintain customer account with all the desired account
 information
Listen to customer complaints and provide adequate solutions for their
problem via phone or email
Propose potential products or services to top management to gather
customer information and analyze customer needs
Achieve given targets productively
Train the junior staff on improving customer satisfaction
Handle and manage surveys in regard to resolving customer service
problems
Keep the record of customers and follow-up with them on a timely basis
for better customer experience

Education and Training

Maria Niketan School

S.S.L.C

GITAM University | Bangalore

B.Com in Accounting And Business Management

Additional Information

Personal Details:
Contact Address: Manoher, No 123, 1st floor 3rd cross Near Sri Lakkshmi Party Hall ( kammanhalli ) Ramaswamipalya,
Lingarajapuram, Bengaluru, Karnataka 560033
➢ Date of Birth : 31 Dec 1990
➢ Father Name : Mr. Alexander
➢ Marital status : Married
I, Ravi Kumar, Hereby Declare that the above information is true and to the best of my Knowledge.
Date: Place: Bangalore