Anusha PDF
Anusha PDF
Anusha PDF
BY
Ms. ANUSHA S M
REG: U19GM21C0035
2023-2024
COLLEGE CERTIFICATE
DATE:
CERTIFICATE
This is to certify that Ms. ANUSHA S M A bearing Registered
No.U19GM21C0035 UUCMS ID. is a student of VI SEM B COM of our College.
Principal
I the Ms. ANUSHA S M, Reg. No. U19GM21C0035 UUCMS ID, hereby declare
that this report entitled ―A PROJECT REPORT ON OPENING UP OF A JEWELLERY‖ at
SRI SAPTHAGIRI JEWELLERY. during the summer vacation between the period
Date :
Place: Signature
and our principal, Mr. Dr. RAMESH P, for their unwavering support and for
granting me the valuable opportunity to intern, which has been instrumental in my
learning and exposure to the field of accountancy and finance.
I would like to extend my heart full thanks to my parents for their permission and
constant encouragement throughout this internship. Additionally, I am thankful to
my friends for their support whenever I needed their assistance during this project.
SL . NO CONTENT PAGE NO
EXECUTIVE SUMMARY 06
1.
INTRODUCTION 06 - 12
2.
DISCRIPTION OF ORGAIZATION 12 - 20
3.
EXPERIMENTAL LEARNIG 20 - 28
4.
INTERSHIP OUTCOMES 28 - 34
5.
CONCLUSION 34 - 35
6.
BIBLIOGRAPHY 35 - 37
EXECUTIVE SUMMARY
To grow and prosper in each and every business change should be the only
constant. The unorganized sector leaves a huge opportunity for the branded
jewelers to explore and gain their monopoly from the start Like every other
industry even the jewellery businesses and industry demands change. There has
been a tremendous change from the traditional jewellery designs to new fashion
led mixed jewellery over the past year People also build trust on branded jewellery
these days. They find the need to be exclusive and different especially the rich and
elite class Less of gold and more of mixed is in demand these days which also
helps in generating better profit margins to the jewelers makes it completely
feasible to open their jewellery businesses
Based on the above factors that support the jewellery business we plan to open the
jewellery showroom for the classes in a area that demands for it.
CHAPTER-I
Introduction
Sri sapthagiri jewellary showing a progressive growth from having started with a
loss of 23 lakh in the FY13, sapthagiri jewellary had improved to a profit of 12
lakh in FY14 to a whooping 35 lakh in FY15, making sure it has established a
positive image for funding of its future plans
A thorough and detailed research of the complete gold and diamond industry for
checking its feasibility and making ―sri sapthagiri jewellary‖ operational in the
retail segment of the market
INDUSTRY ANALYSIS
CURRENT SCENARIO
The jewellery industry seems very confident for a glittering future. Annual
sales 3 crore are expected to grow comfortably at 5-6% every year reaching
almost upto 5 crore by the year 2023
The taste and preference of people all over the world have evolved and if the
jewellery businesses have to survive the fierce competition they need to be
very innovative .
Another interesting trend in the jewellery industry is the growth of branded
jewellery,though it accounts for a very small percentage.
The following chart shows the growth trends and the upcoming future of
branded jewellery
The graph shows that estimated growth by the year 2024 the branded
jewellery will capture a market of 30-40% of the jewellery industry. Industry
expert when interviewed had an optimistic view of it and they think that
branded jewellery will cover more market than unbranded
There are three types of consumers driving the growth of branded jewelry:
―new money‖ consumers who wear branded jewelry to show off their newly
acquired wealth (in contrast to ―old money‖ consumers, who prefer
heirlooms or estate jewelry)
emerging-market consumers, for whom established brands inspire trust and
the sense of an upgraded lifestyle—a purchasing factor quoted by 80 percent
of our interviewees
young consumers who turn to brands as a means of self-expression and self-
realization People have now started trusting the new brands on account of
their trust associated with the parent company so it is very important to make
them feel the safety they desire to while purchasing jewellery
The next thing for the jewellery industry that makes them work is their
channel of operation.
Different channels have faced various phases of growth, downfall and
stagnation
The arrow diagram below shows the future trend that possibly can take place
JEWELLERY TRENDS
Mono-brand stores have killed the market and are still growing in the
upward trend. this is because people are having faith in the brand name For
example Swarovski had only 2 stores in the year 1990 but by now there are
approximately 1000 stores all over the globe.
Multi brand stores and departmental stores are on a stagnation mode and
might even decline in the nearing time People often visit to see some brand
but end up buying some other which they might later realize its not meeting
up with their expectations.
Online jewellery store at present make only a sale of 4-5% of the entire
jewellery sales but are expected to grow till only 10% by the year 2020
further which even they might become stagnant
The only probable reason why people chose brick and mortar stores over
others is due to the sensory satisfaction they get while purchasing jewellery
worth lacs and also drive away with their fear of being cheated
MARKET ANALYSIS
The family oriented businesses in jewellery are unorganized and still rule the
market but even they feel the need to change with the current trends Mixed
jewellery that is jewellery made of gold and diamond offer more profitability than
only gold jewellery as diamonds have the capacity to generate almost 100% profits
They latest trend that carries on in the market is designer led fashion jewellery.
There also has been a shift from investment related mentality to fashion fads.
CHAPTER II
After having gone through a list of names that made sense to the world of gold and
diamond jewellery, sri sapthagiri jewellary - by edelweiss having the tagline ―pride
of the shine‖ was strategically chosen as a perfect match
while giving a brand name to the business a lot of factors are taken to consideration
for making it well-versed with the prospect customers as well as everyone, such as
After thinking about these factors at every step before naming the b-plan, sri
sapthagiri was selected
MISSION
Aim to open a space and become a leader by offering quality products, customer
service and innovation to the cutomers in the segment of retail jewellery business
in srinivasapura.
VISION
Changing from a single shop retailer to multi-chain shops all across India
Edelweiss being a huge brand name in the market needs to take care of each and
every minute detail that don‘t interrupt the smooth functioning of its various
businesses
a) Every jewellery retailer has to obtain license from the bureau of indian
standards (bis) for selling hallmarked jewellery
b) The license will contain the name and address of the jeweler
c) A licence will be granted for sale of Hallmarked gold jewellery/artefact
conforming to IS 1417 from an outlet.
d) Similarly, another licence will be granted for sale of Hallmarked silver
jewellery/artefact conforming to IS 2112 from the same outlet.
e) The validity of a licence shall be of three years.
JURISDICTION
a) The licence will be issued by Branch Office of BIS having jurisdiction of
the area where the jeweller is located.
b) A jeweller organization having at least five retail outlets anywhere in India
may either apply for separate license for each of its outlets or opt for
Corporate License covering all outlets.
i. The Head Office of the jeweller organization shall apply to the nearest
Branch Office (BO) of BIS for grant of Corporate Licence along with a list
of retail outlets to be covered in the licence with supporting documents. The
BO shall grant licence if all outlets are falling under its jurisdiction.
ii. If these outlets are falling beyond the jurisdiction of the BO as at (i) above,
may be covering several BOs, the application shall be forwarded by the BO
to DDGR in the Region for grant of licence. This shall be irrespective of the
locations of the sales outlets. The licence will be maintained by the BO as at
(i) above. BOs having jurisdiction over such licensed retail outlets shall be
informed about grant of the Corporate Licence in order to facilitate market
surveillances.
iii. Inclusion of additional outlets will be done in the same manner as above.
iv. Every retail outlet, which has been covered under a Corporate Licence,
shall be issued an independent licence document mentioning the address.
a) The application cum processing fee for grant of fresh licence or its
renewal shall be Rs. 2 000 per outlet.
The fees for grant of a license or its renewal for a period of three years shall
be as given in Tables 1 and 2 below in case of a Single License and for a
Corporate License. A single licensee shall also have the option to pay the
fees on an annual basis as per the rates indicated in the Table 1 below
STORE DESIGN
we want to position our selves as a high level brand for the classes and not the
masses for this we need to offer our customers with the latest trending jewellery
designs and one of its kind the place of operation is also selected based on our
positioning also our complete marketing strategy will be based on serving
ourselves as high level brand
LOCATION
The location chosen for offering the best to the upper middle and upper class
people is the so called M G Road, srinivasapura.
The reasons for chosing this particular location is after taking into
consideration the field visit and market research made by our team
1) Type of market
2) Footfall in that location
Our team has collected the number of footfall in the area on everyday
of the week shown as under
1) START UP COSTS
To start our business the following cost heads are taken that are funded by the debt
of rs6500000 we have raised for the first year
Property cost - the property we have bought on lease is being quoted at rs500
per sq ft for a 5500 sq ft area shop along with an additional deposit to be paid
in the first year of rs12100000
Interior designing cost- after consulting interior designers for well furnished
and latest interiors required for a jewellery showroom the price being quoted
is 27500000
The insurance premium to be paid for securing our gold and diamond stock is
worth rs 1382253
CHAPTER III
Experiential Learning
My internship as a student customer satisfaction and sales coordinate for VGS
Services has been the most rewarded and motivational experience I have had
during my time as a student at the Government First Grade College. Since I was
placed under customer satisfaction one of the major responsibilities of this
department is to handle and solve queries of the customers. As an intern, I was
asked to deal with customers and help them come up with the best solution that can
reduce or ultimately solve their problems. Problems related to Information
updates, incomplete documents, replacement of Data and lost cheques were
handled. I was given a task with helping customers filling up the necessary forms
and that is also one of the key activities that I performed during my internship.
Along with opening and closing forms I was also responsible to look after
Information update.
2. Communication skills
3. Technical skills
During the internship I had to use different technical devices like printers,
scanners, computers etc. for data entries, before the internship I had no clue how to
use big printers and scanner machines. However, after the internship I learned
some basic technical skills to work with such devices.
4. Time management
the second most important is that to manage time accordingly it helped me with
reducing stress and increased the balance of my work life, it helped me with the
both professional and personal life. It minimized the interruptions and distractions
on my work life.
Another attitude I learnt during my internship that everyone has their own
responsibilities and working in a team help in improving the overall productivity
and performance of the employees. I realized working together can helped me in
better problem solving, improves customer service and unlocks potential for
innovation.
MARKET SEGMENTATION
For purchasing gold and diamond jewellery the market has been segmented
on various attributes that help us chose our target customers and market
Segmentation on basis of income
a) Upper segment of the society
b) Upper middle level segment of the society
c) Lower middle level segment of the society
Segmentation on basis of people preferring
a) Branded jewellery
b) Unbranded jewellery
Segmentation of products
a) Gold
b) Diamond
c) Mix(gold+diamond)
Segmentation of location on basis of taste and preference
a) Traditional style of jewellery
b) New designer jewellery
c) Exclusive jewellery
BUYING PATTERNS
Gold bullion as an investment
Jewellery for day to day use
Wedding jewellery
Jewellery as gift
Exclusive showcases
The target market selected on basis of income are the upper segment and the
upper middle level segment of the society
The reason for targeting them is to maintain our name in the high
end jewellery segment and offer exclusive jewellery
On basis of peoples preference we offer our own branded jewellery as people
have started building trust in branded jewellery as mentioned above
We target to sell all the segments of the product ie offering all the three
Gold
Diamonds
Mixed products
On basis of taste and preferences of people and to make our name in the elite
jewelers we give new designer jewellery and exclusive designs only
affordable for the upper middle class and the super rich
The customers in todays world have a varied view about how to buy gold for
different purposes
NEWSPAPER ADVERTISING
Through full front page adverting in leading newspapers such as
Times of india
Samyuktha Karnataka
Vijaya karnataka
It is one of the major source of advertising as no ones morning gets completed
without newspapers. Majority of the population can be made aware of our brand
through it
Reach
(daily) Cost
Times of (at Rs 5000 per square cm for
India 810365 8580000 33*52)
Samyuktha
kar 601000 3432000 (at Rs 2000 per square cm)
Vijaya kar 715208 1350000 (at Rs 1800 per square cm)
Total 13,362,000
The month of October that‘s brings indias one of the most auspicious festival of
Diwali is a target time where more advertisements need to be done as most of the
people in india buy jewellery in Diwali considering it to be a good time for buying
gold. The wedding seasons in January and april is again a prime time to showcase
our new collection which also needs to be told to the people residing in india
through the newspapers
The most commonly used form of advertising these days. From small to big
everyone now a days use online.
Online media marketing is very trending effective as well as helps to bring in a lot
of people to our brand Even if online methods are used it can be done through
certain ways
per
Internet Advertising month
Search engine
optimization 25000 300000
pay per click 20000 240000
Social media
advertising 20000 240000
Total 780,000
PRODUCTS
Sapthagiri will offer a varied and unique collection of jewellery in gold as well as
diamond.
The gold jewellery stock is maintained keeping in mind their weights and karats.
The following table shows the product count according to their weights
Jewellery 1-5 5-10 10- 15- 20- 30- 40- 50- 75 AND TOTAL
15 20 30 40 50 75 ABOVE
EARINGS 100 100 80 60 50 20 10 420
RINGS 80 80 60 60 30 20 10 340
CHAINS 50 50 50 50 40 30 20 20 20 330
NECKLACES 40 40 50 50 50 40 30 20 320
MANGALSUTRAS 25 25 25 25 10 10 120
PENDANTS 200 100 100 20 20 440
BRACELETS 50 50 40 40 30 20 10 240
BANGLES 30 40 40 40 40 30 30 250
MANGTIKKAS 15 15 30
NOSEPINS 25 25 50
GOLD COINS 20 20 40
PENDANT SETS 30 50 20 20 30 20 170
DESIGNER SETS 30 25 25 20 10 110
TOTAL 490 565 495 395 340 255 180 100 40 2860
a) 24kt- rs26482/10gms
b) 22kt- rs24275.17/10gms
According to these prices the overall costing of our gold stock totals to
rs128735400 approximately and selling the stock worth the above value at
approximately 131,729,191.92 will help us give a profit of approximately
15%.
CHAPTER IV
Internship Outcomes and Conclusion
MANAGEMENT SUMMARY
The management team for running the jewellery business will have wide expertise
and broad knowledge of the jewellery market, the current practices in the industry
and the intricacies of the segment. If these activities are planned well, it will help
the business realize its goals in a potent and efficient manner. As the business
grows, there will be need of additional consultants and market experts who will be
able to guide the store on the right path.
The primary task of the management team will be to stay in terms with the on
going market practices, the shifting trends in the markets, the shift in consumer
ideology and to analyze the competitor behaviour. They will have to make sure
that the store does not go awry from its pre-decided goals and that it keeps
registering continuous growth.
The team will also function as an intermediary between the store and its public.
Hence, it will fall to the efficiency of the management team that the customers are
satisfied with the products and services offered, the creditors are confident of the
business being well off, the employees are happy with the working conditions and
the store doesn‘t indulge in any malpractices.
STORE HIERARCHY
Sapthagiri jewellary will follow a vertical organisational pattern and at the helm
will be the store manager who will be in charge of the daily operations of the store.
Moreover, the store manager will make sure that the employees under him are
working efficiently and that if any dispute or conflict arises, he will make sure that
a solution is reached in the best interest of the business. The store manager will be
assisted by 2 floor managers who will be overlook the functions of the two floors
of the store One floor manager will be at the helm of the GOLD section and the
other one of the DIAMOND section.
Store
Manager
2 Sales 2Sales
Personnel + 1 Personnel + 1
Cashiers Cashiers
TRAINING AND DEVELOPMENT
Sales Personnel are the patrons of the store, they are the first point of contact for
the customers and are the ones whose interaction with the customers can either
give the store a loyal customer force or pull the sales down. Hence, it is vital that
the sales personnel along with the managers and other staff are always on their best
behaviour and make sure that the customers always leave satisfied. The expenses
incurred on training and development will help the employees sharpen their skills
which would mean that the whole work force is reliable and the store won‘t have to
be over dependent on only a few employees.
A properly trained employee becomes more informed about procedures for various
tasks. The worker confidence is also boosted by training and development. This
confidence comes from the fact that the employee is fully aware of his/her roles
and responsibilities. It helps the worker carry out the duties in better way and even
find new ideas to incorporate in the daily execution of duty.
Training and development makes the employee also feel satisfied with the role
they play in the company or organization. This is driven by the great ability they
gain to execute their duties. They feel they belong to the company or the
organization that they work for and the only way to reward it is giving the best
services they can.
Employees gain standard methods to use in their tasks. They are also able to
maintain uniformity in the output they give. This results with a company that gives
satisfying services or goods.
Hence, the expenses incurred in training and development of the sales force can
only yield returns for the store in the short and long run. It will particularly
enhance the customer experience and propel the name of the brand forward. It is
necessary that the employees stay in tune with all the current market practices and
the amount of training and development will be ushered in from the Reserves that
the store has and after a few years, from the Revenue the store makes.
REMUNERATION
The detailed annual personnel plan is included in the appendix. The annual
personnel estimates are included here. We believe this plan is an acceptable
compromise between fairness and expedience, and meets the commitments of our
mission statement. We intend to be an easily recognized and trusted brand and we
know that the workforce has to be remunerated fairly for them to enhance the
experience of our customers. We want the company to stay lean and flexible so
that we can respond to a client's needs quickly. However as we expand and
increase in size (increase in the number of footfall and sales) we expect to increase
our personnel.
The margin on diamond jewellery is kept at 35% for the first five years and it will
increase to 40% from the 6th year of operations.
Rs. 200
Rs. 180
Rs. 160
Rs. 140
Rs. 120
Sales
Rs. 100
Gold sales
Rs. 80
Diamond Sales
Rs. 60
Rs. 40
Rs. 20
Rs. 0
1 2 3 4 5 6 7 8 9 10 11
CONCLUSION
The focus of this project is to sell branded designer jewellery to the upper
class and the upper middle class of Mumbai‘s highly influential population.
The segmentation of this project is highly based on the fact that target
market for ‗sri sapthagiri ‘ is the elite class of srinivasapura
As mentioned above, there is a huge scope for the business to flourish under
the organized jewellery sector. The jewellery industry has out high impetus
on the performance of the organized sector, to break away from the trend of
family oriented businesses dominating the sector.
The jewellery business is highly profitable as in India, gold jewellery is
viewed with a lot of sentiment and fervour. It is not just an investment buy
but, people attach their self respect and pride with jewelleries. Indian culture
promotes the purchase of jewellery through various occasions and the
jewellers have been cashing in on this prospect since a long time ago. The
margin on jewellery is really high and the segment heavily relies on trust a
customer has with the seller.
With government initiatives like BIS Hallmark etc, the people are waking up
to the fact that the jewellery that they purchase has to be of the best certified
quality. Consumers are recognising the fact that branded jewellery is more
reliable when it comes to quality.
Various equity investors have begun investing not only in bullion but also in
gold and diamond jewellery, which highlights that the investor sentiments
regarding the jewellery sector is positive and they expect the sector to churn
money.
Bibliography
www.Google.com
www.Justdail.com
The result of the survey clearly indicated that majority of the participants
believe that oral jewellery can certainly pose various oral health issues.
Nevertheless it is difficult to get the consent from parents of under-aged
patients. A decent proposal to deal with this issue could be a written consent
form signed by the parents before their ward undergo such treatment.
Different variants of intra-oral jewellery include twinkles, grills, veneer
jewels, rings, loops, studs, dazzlers etc.
Annexures