3.RIIQUA601E Project Portfolio Task 2 Send

CONTENTS
Section 1: Quality system frameworks............................................................................................... 5

Section 2: Quality system monitoring.............................................................................................. 13
Section 3: Quality system evaluation............................................................................................... 17
RIIQUA601E Establish and maintain a quality system 1|Page

Abbey College Australia
National Provider No. 91136| CRICOS Registration No. 02658G
Version V1.0 June 2022
Student name: Mateo Ramirez
Assessor:
Date: 18-06-2024
Business this assessment Company of construction

is based on and the two
Projects:
applicable projects:
- Traffic analysis of high street and design of a roundabout
- Pavement design

SECTION 1: QUALITY SYSTEM FRAMEWORKS
If you are completing this in your RTO, use the information from the Simulation Pack. If you are
completing this for workplace projects, use the information as instructed in your student
assessment tasks.
Complete this section for project 1
PROJECT 1: Traffic analysis of high street and design of a roundabout
Project information Project Information (Traffic Analysis Project)

Confirm the project to be  Project Title: Traffic Analysis of High Street and Design
completed based on your of a Roundabout
review of the information.
 Project Manager: Mateo Ramirez
 Project Sponsor: Operations Manager
 Project Team Member: Claire, Susan, Mark
 Project Timeline: 6 weeks
 Project Budget: $30,250 (initial estimate)
 Project Objectives:
o Analyze traffic data on High Street (volume,

parking occupancy, bicycle use)
o Design a roundabout that addresses current
traffic issues and improves flow
o Secure client approval for the roundabout design
This project falls into the category of a Small Project as per the
company's project management policy, given its budget is under
$20,000.

Legislation and codes of Australian Standards:
practice
 AS/NZS ISO 9001:2015 (Quality Management
Outline legislation and Systems): This Australian/New Zealand standard is
codes of practice that apply aligned with the international ISO 9001:2015 standard
to quality systems. and provides a framework for establishing, implementing,
maintaining, and continually improving a quality
Please note you only need
management system.
to complete this section
here in Project 1 as it State Legislation and Regulations:
applies to both projects.
 Environmental Planning and Assessment Act 1979
(NSW): This Act governs the planning and assessment
of development in NSW, including infrastructure projects
like roundabouts and pavements.
 Roads Act 1993 (NSW): This Act covers the planning,

design, construction, and maintenance of roads in NSW,
including the requirements for traffic management and
road safety.
 Work Health and Safety Act 2011 (NSW): This Act sets
out the legal framework for ensuring the health and
safety of workers and others in NSW workplaces.
Compliance is mandatory for all construction projects.
 Protection of the Environment Operations Act 1997

(NSW): This Act regulates activities that could harm the
environment, including construction projects.
 Local Government Act 1993 (NSW): This Act gives

local councils powers to regulate certain aspects of
development, including traffic management and road
design.
 Disability Discrimination Act 1992 (Cth): This federal

Act makes it unlawful to discriminate against people with
disabilities, including in the design and construction of
public infrastructure.
Industry-Specific Codes of Practice:
 Austroads Guides: Austroads is the peak body of

Australian and New Zealand road transport and traffic
agencies. Their guides provide comprehensive guidance
on road design, construction, and maintenance, including
roundabout design and pavement engineering.
 Australian Rainfall and Runoff (ARR): This guide

provides the national standard for design flood estimation

in Australia and is essential for considering drainage and
flooding in road design projects.
Additional Considerations:
 RMS QA Specification G1: This specification from

Roads and Maritime Services (RMS) outlines quality
assurance requirements for road construction projects in
NSW.
 Australian Standards for Traffic Control Devices:

Compliance with these standards is essential for
ensuring the safe and efficient operation of roads,
including the design of roundabouts.
Quality issues and trends Poor Communication:

Based on your review of  Impact: Poor communication within the project team and
quality statistics and with stakeholders can result in misunderstandings,
records, identify at least delays, errors, and rework. This can lead to missed
three existing/potential deadlines, financial overruns, and a finished product that
quality issues. does not match client expectations. In the traffic study
project, this could show as insufficient data gathering or
List these and explain their
misinterpretations of traffic patterns, resulting in an
impact.
incorrect roundabout design. Poor communication during
Please note you only need the pavement design project could result in inaccurate
to complete this section specifications or failure to meet specific site
here in Project 1 as it circumstances.
Unclear Assignment of Responsibilities:
 Impact: If team members are unclear about their duties

and responsibilities, particularly in terms of quality, tasks
may be ignored or duplicated. This can lead to
bottlenecks, delays, and a lower overall project quality. In
both projects, a lack of clarity about who is accountable
for quality checks and approvals may result in problems
staying undetected until later stages, when they are more
expensive and time-consuming to correct.
Timelines Consistently Not Met:
 Impact: Frequent project delays can result in higher

expenses, disappointed clients, and reputational
damage. This can also increase the pressure on the
project team, perhaps leading to rushed work and quality
difficulties. Delays in the traffic research study could

result in an extended period of ineffective traffic
management on High Street. Delays in the pavement
design project may affect other construction activities or
require the deployment of interim solutions that are less
lasting or effective.
Quality system 1. Project Management Policy and Procedures:

documentation
o How it informs quality: This paper defines a broad
List the documents that framework for project management within the
inform project quality organisation, including quality objectives. It describes
management. For each the phases of project management, roles and duties,
document, explain how it and communication expectations. The policy
informs project quality emphasises the importance of project quality and
management. requires the creation of a quality management
Outline the overall goals and strategy for each project.
objectives for quality as per
2. Quality Management Plan (to be developed):
the documentation you have
reviewed. o How it informs quality: This plan will be the major
guide for ensuring quality in both the traffic analysis
and pavement design projects. It will establish quality
standards, explain methods for quality control and
assurance, and define metrics for measuring and
assessing quality performance.
3. Project Scope Management Plan:
o How it informs quality: This plan outlines the

project's objectives, deliverables, and scope. It ensures
that the project team understands what has to be
done and helps to avoid scope creep, which can have
a negative influence on quality.
4. Project Management Plan:
o How it informs quality: This plan describes the

project's timetable, budget, resources, and risk
management techniques. It helps to ensure that the
project is completed on schedule and under budget,
both of which are critical considerations in achieving
high-quality results.
5. Project Change Request Form:
o How it informs quality: This form outlines an

organised approach to handling changes to the
project scope or timetable. By ensuring that changes
are carefully examined and approved, it helps to avoid
unauthorised deviations that could jeopardise quality.
6. Project Standards (Appendix A):
o How it informs quality: This collection of quality

standards specifies criteria for assessing project quality
across multiple dimensions, including project fit to the
organisation, leadership, communication, stakeholder
involvement, and technical requirements. It functions
as a checklist to ensure that quality is considered
throughout the project's lifecycle.
Overall Goals and Objectives for Quality:
The overall goals and objectives for quality, as outlined in the reviewed
documentation, are to:
 Deliver projects on time and within budget: Projects should

be completed according to the agreed-upon timetable with
minimal cost overruns.
 Achieve project objectives: The final deliverables should meet

the project's stated goals and requirements.
 Ensure customer satisfaction: The project's deliverables

should meet the needs and expectations of both internal and
external stakeholders.
 Adhere to project management methodology: The

company's standard project management processes must be
followed regularly.
 Produce fit-for-purpose deliverables: The project's

deliverables should be efficient, effective, and suit the needs of
all stakeholders.
Quality management plan Quality management plan template

template
You are to develop your
quality management plan
template which is to include
the minimum requirements
as specified in activity 2 in

your student assessment
tasks.
Include the title of your
here and attach it to your
Portfolio. Please note that
you only need to develop
the template once i.e., here
in Project 1, but you will use
this template to develop the
quality management plans
for each project.
Quality Management Plan – Traffic Analysis Project

Quality management plan
for project 1
Develop your quality
management plan for
project 1. Include the title of
your plan here and attach it
to your Portfolio.
Presentation Quality management for successful project delivery

Develop a presentation
based on your work and
attach it to your Portfolio. Quality
management for successful project delivery.pptx
Please see the instructions
in your student assessment
tasks for further details.
You will need to provide this
presentation to your team.
presentation here.

Attach:
Quality management plan template ☐
Quality management plan – project 1 ☐

Complete this section after the meeting with your team.
Feedback Feedback Received on the Quality Management Plan for

Project 1:
Include the feedback your
received from your team on 1. Unclear Definition of Interim Solutions: Susan pointed
issues associated with the out that the section on interim solutions (section 9) is too
quality management vague. She suggested adding examples of potential
framework and specific plan. interim solutions specific to the traffic analysis project.
What do you need to 2. Lack of Specific Training Plan: The Operations
resolve/improve? Provide Manager noted that while the QMP mentions training, it
your response and updated doesn't detail what kind of training or how it will be
documents as relevant. delivered.
3. Resource Allocation: The Operations Manager also
expressed concern that the 5% budget allocation for
quality might be insufficient, given the potential for
delays and the need for expert consultation.
Resolution and Improvements:
1. Revised Section 9: Quality Issue Resolution (Interim
Solutions)
 If data collection is delayed, use historical traffic data or

conduct limited manual counts to generate preliminary
design options while waiting for full data.
 If design issues arise during the review process,

implement temporary traffic calming measures (e.g.,
signage, speed bumps) to address safety concerns while
revisions are made.
 If client feedback requires significant design changes,

explore phased implementation options to deliver partial
benefits while the full design is finalized.
2. Revised Section 11: Continuous Improvement
(Training)
 Prior to project commencement, Susan will receive a 1-

day refresher course on traffic data collection and
analysis techniques.
 Claire will attend a 2-day workshop on roundabout

design best practices, with a focus on recent regulatory
changes.
 Both team members will participate in a 1-hour webinar
RIIQUA601E Establish and maintain a quality system 10 | P a g e

on accessibility considerations in road design.
3. Revised Section 6: Resources (Budget)
 Increase the budget allocation for quality-related

activities to 7.5% of the project budget to accommodate
potential delays and expert consultation fees.
Updated Quality Management Plan (Project 1):
Attach:
Updated quality management template/plan as
☐
relevant

Complete this section for project 2. If you are completing this in your RTO, use the information from
the Simulation Pack to complete the project. If you are completing this for workplace projects, use
the information as instructed in your student assessment tasks.
PROJECT 2: Pavement design
Project information Project Information (Pavement Design Project)

Confirm the project to be  Project Title: Pavement Design
completed based on your
 Project Manager: Mateo Ramirez
review of the information.
 Project Sponsor: Operations Manager
 Project Team Member: Claire, Susan, Mark
 Project Timeline: 10 weeks
 Project Budget: $50,500 (initial estimate)
 Project Objectives:
o Analyze and review pavement design criteria
o Evaluate the subgrade conditions
o Develop drawings and documentation for the

pavement design
o Secure client approval for the design
This project falls into the category of a Medium Project as per

the company's project management policy, given its budget falls
within the $20,000 - $70,000 range.

Legislation and codes of
practice
Outline legislation and
codes of practice that apply
to quality systems.
here in Project 1 as it
Quality issues and trends

Based on your review of
quality statistics and
records, identify at least
three existing/potential
quality issues.
List these and explain their
impact.
here in Project 1 as it
Quality system Quality System Documentation for Pavement Design Project

documentation
The following documents inform project quality management for the
List the documents that Pavement Design project:
inform project quality
1. Project Management Policy and Procedures:
management. For each
document, explain how it o How it informs quality: This paper establishes the
informs project quality foundation for project management, with quality as a
management. primary goal. It establishes criteria for project phases,
Outline the overall goals and roles, communication, and overall project governance
objectives for quality as per to ensure an organised approach to quality
the documentation you have management.
reviewed. 2. Quality Management Plan (to be developed):
o How it informs quality: This plan will be the key

guide for ensuring quality on the pavement design
project. It will establish pavement-specific quality
standards, explain quality control and assurance
procedures, and define metrics for measuring and
assessing quality performance.
3. Project Scope Management Plan:
o How it informs quality: This plan defines the

project's objectives, deliverables (pavement design
drawings and documentation), and scope (analysis,
assessment, and development). It ensures that the
team knows the expected goals and avoids scope
creep, which might jeopardise quality.
4. Project Management Plan:
o How it informs quality: This plan details the project's

timeline (10 weeks), budget ($50,500), and resource
distribution. It ensures timely delivery and efficient
resource utilisation, which contributes to the project's
overall quality.
5. Project Change Request Form:
o How it informs quality: This form provides a

structured method for managing changes, ensuring
that any changes to the project scope or timeframe
are examined for their influence on quality before
approval.
6. Project Standards (Appendix A):
o How it informs quality: This list provides specific

criteria for evaluating project quality, including
standards like QS21 (Design difficulty) and QS24
(Development Documentation) which are particularly
relevant to pavement design. It serves as a checklist to
ensure comprehensive quality considerations
throughout the project.
Overall Goals and Objectives for Quality:
The overarching goals and objectives for quality, as highlighted in the

reviewed documentation, are to:
 Effective Project Delivery: Complete the pavement design

project on time (within 10 weeks) and within the allocated
budget (+- 10% of $50,500), while successfully achieving the

project objectives.
 Effective Project Management: Follow the specified project

management methodology and effectively carry out all major
project management processes.
 Fit for Purpose Deliverables: Ensure that the pavement design

drawings and documentation are accurate, complete, clear, and
meet the client's requirements.
 Customer Satisfaction: Achieve a high level of client

satisfaction with the final pavement design.
Quality management plan

template
You are to develop your
template which is to include
the minimum requirements
as specified in activity 2 in
your student assessment
tasks.
here and attach it to your
Portfolio. Please note that
you only need to develop
the template once i.e., here
in Project 1, but you will use
this template to develop the
quality management plans
for each project.

Quality management plan Quality management plan Project 2
for project 2
Develop your quality
management plan for
project 2. Include the title of
your plan here and attach it
to your Portfolio.
Presentation
Develop a presentation
Quality
based on your work and management - Pavement project.pptx
attach it to your Portfolio.
Please see the instructions
in your student assessment
tasks for further details.
You will need to provide this
presentation to your team.

presentation here.
Attach:
Quality management plan template ☐
Quality management plan – project 2 ☐

Complete this section after the meeting with your team.
Feedback From Susan (Project Team Member):

Include the feedback your  Clarity on Subgrade Testing: Susan advised giving
received from your team on more particular information about the subgrade testing
issues associated with the that will be performed (for example, California Bearing
quality management Ratio and in-situ density tests). She was also concerned
framework and specific plan. about potential delays in receiving test results and
inquired how this would be handled.
What do you need to
resolve/improve? Provide  Material Selection Criteria: Susan asked for additional
your response and updated clarity on the criterion for selecting paving materials,
documents as relevant. particularly in terms of sustainability. She wanted to
know who would be in charge of assessing the
environmental impact of various materials.
From Operations Manager (Project Sponsor):
 Client Communication: The Operations Manager

emphasised the significance of maintaining frequent
communication with the client throughout the design
process, rather than simply at the conclusion. He
recommended scheduling regular design review
sessions with the client to ensure that their expectations
are satisfied.
 Contingency Planning: The Operations Manager

enquired about backup plans in case unforeseen
subgrade conditions or material shortages occurred. He
wanted to know how the QMP would handle such risks in
order to reduce delays and cost overruns.
 Long-Term Performance: The Operations Manager

emphasised the need of developing a pavement that not
only fulfils present requirements but also functions
effectively in the long run. He advised adding a
monitoring and maintenance strategy to the project
scope.
Updated quality management plan

Attach:
Updated quality management template/plans as
☐
relevant

SECTION 2: QUALITY SYSTEM MONITORING
Complete this section for project 1.
PROJECT 1: - Traffic analysis of high street and design of a roundabout
Quality system monitoring Quality System Monitoring & Issues Identified (Traffic
Analysis Project)
Based on your review of
the information on quality Reviewing the project progress report and communications,
activities, discuss issues two key issues stand out:
identified i.e., inadequacies
1. Insufficient Meetings: The scheduled weekly
in the system.
meetings were not held, which hampered
What actions do you need communication and could have an influence on the
to take to address these early detection of quality issues.
issues? Identify at least
2. Budget Overrun: The overrun implies probable
two.
resource allocation issues or unforeseen
occurrences that were not properly addressed. While
the client-requested adjustment may have
contributed, it is unlikely to be the primary cause.
Actions to Address Issues:
1. Enforce Meeting Schedule: Reiterate the necessity
of weekly meetings, no matter how brief, in ensuring
regular communication and proactive problem
solutions. If time constraints continue, consider
different meeting formats (such as shorter, more
concentrated sessions).
2. Root Cause Analysis of Overrun: Conduct a
thorough examination of the budget overrun to
determine specific contributing variables other than
the customer change. This will allow for better
resource allocation and risk management in future
initiatives.

Email Subject: Traffic Analysis Project Update & Quality
Improvement Actions
Draft an email to your team
advising of the issues and Dear Team,
the resources that will be
I'm writing to address two quality-related issues identified in
used to resolve these
the recent project progress report:
issues.
1. Insufficient Meetings: To guarantee effective
communication and proactive problem-solving, we
will resume weekly project meetings. These might be
shorter or more focused as needed, but consistent
communication is critical.
2. Budget Overrun: We'll conduct a thorough analysis
of the overrun to pinpoint all contributing factors. This
will help us refine resource allocation and risk
management in future projects.
I'm confident we can resolve these issues and deliver a high-
quality roundabout design. Your continued commitment to
quality is appreciated!
Best,
Mateo
Continuous improvement Continuous Improvement for Project 1 (Traffic Analysis):

Thinking about the actions Based on the concerns identified and input received,
you have identified and the establishing a standardised communication and meeting
email you wrote to your protocol is an important area for continued improvement. This
team, identify a continuous will solve the lack of frequent meetings and maintain
improvement that should constant, open communication throughout the project's
be made to prevent future lifecycle.
inadequacies. This can be
Evidence:
any improvement of your
choice and you are  Project Management Policy and Procedures: The
required to provide current policy emphasises the necessity of regular
evidence of that team meetings and communication with senior
improvement here or attach management but does not provide a clear
it to your Portfolio. mechanism for monitoring compliance.
 Final Progress Status Report (Project 1): The

report expressly states that weekly project meetings
did not take place as scheduled, emphasising the
need for a more disciplined approach to

communication.
Proposed Improvement:
1. Develop a Communication and Meeting Protocol:
This protocol will outline the following:
o Frequency and format of meetings:
Weekly project meetings, either in person or
virtually, for a maximum of 30 minutes.
o Agenda template: A standardised agenda to
guarantee that important subjects are
covered, such as progress reports, risk
assessment, quality issues, and decision-
making.
o Roles and responsibilities: Determine who
is in charge of scheduling meetings, creating
agendas, taking minutes, and distributing
meeting materials.
o Communication channels: Define preferred
methods of contact between meetings (e.g.,
email, project management software) and set
response timeframes.
2. Incorporate the Protocol into the QMP: The
communication and meeting protocol will be an
appendix to all future projects' Quality Management
Plans.
3. Communicate the Protocol to the Team: Ensure
that all project team members are aware of the
protocol and their responsibilities in adhering to it.
4. Monitor and Review: Track compliance with the
protocol and review its effectiveness at regular
intervals. Make changes as needed based on
feedback and lessons learned.
Attach:
Evidence of continuous improvement (as
☐
relevant_

PROJECT 2: Pavement project
Quality system monitoring Quality System Monitoring & Issues Identified (Pavement Design
Project)
Based on your review of the
information on quality Reviewing the project progress report, emails, and feedback
activities, discuss issues reveals several potential quality issues:
identified i.e., inadequacies
1. Unexpected Leave and Task Reassignment: Susan's
in the system.
unexpected departure has delayed the project timeline
What actions do you need to and necessitated a work reassignment. Due to the
take to address these project manager's workload, the drawings and
issues? Identify at least two. documentation development phase may be delayed or
of worse quality. Furthermore, Susan's pavement design
experience may differ from that of the project manager.
2. Budget Overrun: The project is expected to surpass its
budget by 19.8%. This suggests potential concerns with
resource allocation or cost prediction. The lack of a
contingency plan for unforeseen situations exacerbates
this fear.
3. Lack of Client Engagement: While the updated QMP
includes biweekly customer meetings, the original plan
did not prioritise ongoing client involvement. This could
result in misplaced expectations and possible rework
later in the project.
Actions to Address Issues:
1. Revise Project Timeline: Given Susan's absence, it is
critical to reassess the project timetable and change
deadlines as necessary. This could include extending
the project's duration or looking at opportunities for
hiring temporary help to complete the designs and
documentation on time.
2. Analyze Budget Variance: Conduct a thorough
investigation of the budget variance to determine the
root causes of the overrun. This will aid in determining
whether the overrun is the result of inefficient resource

allocation, inaccurate cost estimation, or unexpected
charges. Take corrective actions based on the results,
such as reallocating resources, changing the project
scope, or negotiating an additional budget with the
sponsor.
3. Enhance Client Engagement: In addition to biweekly
meetings, set up more frequent and informal
communication channels with the client to ensure
continual input and alignment. This might include
sending out regular email updates, offering draft designs
for early comment, and aggressively fixing any issues
that arise.
Email Subject: Pavement Design Project Update and Action Plan

Draft an email to your team Hi Team,
advising of the issues and
Following our QMP discussion, we're addressing a few key
the resources that will be
points to ensure project quality:
used to resolve these issues.
1. Timeline: With Susan's departure, we are changing the
schedule. I'll take over the designs, and we'll see if
additional assistance is required to stay on pace.
2. Budget: We are investigating the overrun to determine
the reasons and potential solutions. We will keep the
Operations Manager updated.
3. Client Communication: To guarantee alignment, we
will hold bi-weekly meetings and provide regular
progress updates. Your contribution to these is
invaluable.
Let's stay focused on delivering a high-quality design!
Thanks,
Mateo

Continuous improvement Continuous Improvement for Project 2 (Pavement Design):
Thinking about the actions Given the difficulties raised in Project 2, developing and
you have identified and the implementing a comprehensive risk management plan that is
email you wrote to your incorporated into the QMP is a critical area for ongoing
team, identify a continuous improvement. This will proactively manage uncertainties and
improvement that should be anticipated disruptions, such as Susan's unexpected departure,
made to prevent future reducing their impact on project quality and timeliness.
inadequacies. This can be
Evidence:
any improvement of your
choice and you are required  Project Management Policy and Procedures: The
to provide evidence of that current policy just briefly references risk management,
improvement here or attach without offering a defined approach or tools for
it to your Portfolio. implementation.
 Email to Team (Project 2): The email acknowledges

the need for contingency planning regarding subgrade
conditions and material shortages, highlighting the
absence of a proactive risk management strategy.
 Budget Overrun (Project 2): The significant budget

overrun indicates that unforeseen events were not
adequately anticipated or planned for, suggesting a lack
of risk preparedness.
Proposed Improvement:
1. Develop a Risk Management Plan: This plan will
include the following:
o Risk Identification: Systematically identify
potential risks (e.g., staff absences, material
delays, regulatory changes) through
brainstorming, historical data analysis, and
expert consultation.
o Risk Assessment: Using a risk matrix or
equivalent tool, quantify each risk's likelihood
and impact.
o Risk Response Strategies: Create specific
measures to reduce or avoid high-priority risks
(for example, cross-training employees,
securing backup suppliers, and gaining early
regulatory approvals).
o Contingency Planning: Establish contingency
plans for dealing with risks that cannot be
completely avoided (e.g., allocating budget

reserves, adjusting timelines).
o Risk Monitoring and Review: Continuously
monitor identified risks, track their progress, and
assess the efficacy of risk mitigation methods.
2. Integrate the Risk Management Plan into the QMP:
Incorporate the risk management plan as an element of
the Quality Management Plan for all future projects.
3. Communicate the Risk Management Plan to the
Team: Ensure that all project team members
understand the identified risks, mitigation techniques,
and contingency plans.
4. Regularly Review and Update the Risk Management
Plan: Conduct periodic reviews of the plan to reassess
risks, update response strategies, and incorporate
lessons learned from ongoing projects.
Attach:
Evidence of continuous improvement (as
☐
relevant_

SECTION 3: QUALITY SYSTEM EVALUATION
Complete this section for project 1.
PROJECT 1: Traffic
Evaluation Evaluation of Quality System for Traffic Analysis Project

You are required The quality system used for the Traffic Analysis project partially satisfied the organization's aims
to provide an and objectives. The roundabout design was accepted, and good comments was received,
evaluation of the suggesting that it met the client's requirements and provided a creative solution. However, there
quality system were issues with communication and budget management.
established for
Weekly meetings did not take place as intended, limiting communication and perhaps delaying
this project.
issue identification. The budget excess, albeit partially owing to a client-requested adjustment,
Consider: suggests potential flaws in resource allocation or risk management.
 To what Improvements to the system could include:

extent has
 Strict adherence to the communication and meeting protocol outlined in the revised
the quality
QMP.
system met
the required  More rigorous budget tracking and risk assessment to anticipate and mitigate potential
organisation overruns.
al goals and
 Earlier involvement of the client in the design process to minimize the need for late-
objectives as
stage changes.
you defined
at the outset.
 Improvement
s that could
be made to
the system.
 The extent to
which
legislative
and code of
practice are
met by the

quality
system
introduced.
Provide your
evaluation here.
Maintain a quality
management
system
Attach proof of
your quality
management
system to this
section of the
portfolio (screen
shots of logical
folders with
correctly filed
documents).
Reflection Two values I hold vital for my work are:

As part of your 1. Integrity: Maintaining honesty and integrity in all facets of my career. This involves
evaluation of the honestly reporting data, following to professional standards, and including road user
quality system, safety and well-being into my designs.
you are to include
2. Commitment to Excellence: Striking for the highest possible job quality within the limits
your own
at hand. This entails always learning and refining my skills, paying close attention to
reflections.
detail, and finding out novel solutions that balance practicality and beauty.
Write down two of
Potential Conflicts with Client Values and Needs:
your own values
and principles that  Cost vs. Quality: A client may prioritise cost reductions above investing in a higher-
you consider are quality roundabout design, possibly jeopardising safety or long-term viability.
vital to perform
 Timelines vs. Thoroughness: A client may insist on rapid project completion, even if it
work.
means cutting shortcuts or sacrificing the quality of traffic study and design revisions.
Consider if these
 Aesthetic Preferences vs. Functionality: A client's aesthetic preferences may clash
conflicted with the
with design decisions that prioritise efficient traffic flow and safety.
values and needs
of a client, taking Resolving Conflicts:
into account that 1. Open and Honest Communication: Clearly describe the logic behind my design
the client has the decisions, emphasising the importance of safety, functionality, and standard compliance.
ultimate power as
2. Educate the Client: Assist the client in understanding the dangers and long-term

they pay the bills! consequences of reducing quality, such as increased maintenance costs or potential
safety problems.
What values and
needs of a client 3. Seek Compromise: Investigate alternate alternatives that balance the client's
could conflict with requirements with my dedication to quality. This could include phased implementation,
yours? How value engineering, or alternative design solutions that deliver comparable functionality at
would you resolve a reduced cost.
this?
4. Maintain Professionalism: Maintain a respectful and professional demeanour even
when disagreeing, with the goal of finding a mutually acceptable solution.
5. Escalate if Necessary: If the disagreement cannot be resolved and the customer
continues to compromise quality to an unacceptable extent, escalate the matter to
higher management or consider withdrawing from the project if ethical concerns are not
addressed.

PROJECT 2: Pavement
Evaluation Evaluation of Quality System for Pavement Design Project

You are required to The quality system used for the Pavement Design project partially met the organization's goals and
provide an evaluation objectives. The client approved the final design, indicating satisfaction with the technical criteria.
of the quality system However, various complications developed during the project, affecting its overall quality and
established for this efficiency.
project.
1. Objectives Met:
Consider:
o The final design was accepted, indicating that it satisfied the client's basic needs
 To what extent and technical specifications.
has the quality
o The project used sustainable materials, which aligned with one of the quality
system met the
objectives.
required
organisational 2. Objectives Not Fully Met:
goals and
o The project had a considerable budget overrun (19.8%), showing a failure to
objectives as
adequately manage expenditures.
you defined at
the outset. o The project timeframe was hampered by unexpected leave, indicating a lack of
contingency planning.
 Improvements
that could be o Initial customer communication was not as frequent as intended, which could lead
made to the to rework later in the project.
system.
3. Legislative and Code Compliance:
 The extent to o While the final design was approved, the presented information makes no explicit
which legislative
reference of specific checks to ensure compliance with the relevant Australian
and code of
Standards, NSW legislation, and local council regulations. This raises possible
practice are met
concerns regarding the thoroughness of compliance verification.
by the quality
system Improvements to the System:
introduced.  Enhanced Risk Management: Implement a comprehensive risk management strategy to
Provide your detect, assess, and mitigate potential risks (for example, personnel absenteeism and
evaluation here. material delays).
 Robust Contingency Planning: Create contingency plans for high-risk situations, such as
having backup workers for important jobs or alternative material suppliers.
 Improved Cost Estimation: Refine cost-estimating techniques to assure accuracy and

account for contingencies.
 Proactive Client Engagement: Establish more frequent and systematic communication

with the client throughout the project to ensure that expectations are aligned and possible
difficulties are identified early.
 Compliance Verification: Use a checklist-based system or another formal method to

verify that the design is thoroughly checked against all applicable standards and laws.
Maintain a quality
management system
Attach proof of your
quality management
system to this section
of the portfolio
(screen shots of
logical folders with
correctly filed
documents).
Reflection Two values I hold vital for my work are:

As part of your 1. Professionalism: Maintaining high levels of expertise, ethics, and behaviour in all dealings
evaluation of the with clients, coworkers, and stakeholders. This includes a dedication to lifelong learning,
quality system, you following industry best practices, and communicating effectively and clearly.
are to include your
2. Sustainability: Thinking about the long-term environmental, social, and economic
own reflections.
consequences of my work. This involves pushing for sustainable materials and design
Write down two of choices, reducing waste, and prioritising solutions that benefit communities and the
your own values and environment.
principles that you
Potential Conflicts with Client Values and Needs:
consider are vital to
perform work.  Cost vs. Sustainability: Clients may want to save money up front rather than invest in
sustainable materials or design solutions with long-term advantages.
Consider if these
conflicted with the  Performance vs. Durability: A client may choose short-term performance gains over long-
values and needs of a term pavement durability and maintenance requirements.
client, taking into
 Aesthetics vs. Functionality: A client's aesthetic preferences may conflict with design
account that the client
decisions that prioritise maximum practicality and safety.
has the ultimate
power as they pay the Resolving Conflicts:
bills! 1. Educate and Advocate: Clearly describe the advantages of sustainable design choices,
What values and focusing on long-term financial savings, reduced environmental impact, and positive
needs of a client contributions to community well-being. Provide statistics and examples to back up these

could conflict with claims.
yours? How would
2. Offer Alternative Solutions: Present the customer with a variety of design solutions that
you resolve this?
match their financial and performance needs with environmental concerns. Investigate
novel materials and processes that can achieve both objectives.
3. Prioritize Transparency: Clearly express the trade-offs inherent in various design options,
allowing the client to make informed judgements based on a thorough grasp of the costs,
advantages, and risks associated with each alternative.
4. Seek Expert Advice: Involve sustainability specialists or consultants to provide impartial
assessments and recommendations that back up the case for sustainable design.
5. Negotiate and Compromise: Collaborate with the client to find a solution that meets their
demands while also addressing the project's long-term goals and societal responsibilities.


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CONTENTS

Section 1: Quality system frameworks............................................................................................... 5

RIIQUA601E Establish and maintain a quality system 1|Page

Business this assessment Company of construction

RIIQUA601E Establish and maintain a quality system 2|Page

PROJECT 1: Traffic analysis of high street and design of a roundabout

Project information Project Information (Traffic Analysis Project)

 Project Sponsor: Operations Manager

 Project Team Member: Claire, Susan, Mark

 Project Timeline: 6 weeks

 Project Budget: $30,250 (initial estimate)

o Analyze traffic data on High Street (volume,

RIIQUA601E Establish and maintain a quality system 3|Page

 Roads Act 1993 (NSW): This Act covers the planning,

 Protection of the Environment Operations Act 1997

 Local Government Act 1993 (NSW): This Act gives

 Disability Discrimination Act 1992 (Cth): This federal

 Austroads Guides: Austroads is the peak body of

 Australian Rainfall and Runoff (ARR): This guide

RIIQUA601E Establish and maintain a quality system 4|Page

 RMS QA Specification G1: This specification from

 Australian Standards for Traffic Control Devices:

Quality issues and trends Poor Communication:

 Impact: If team members are unclear about their duties

 Impact: Frequent project delays can result in higher

RIIQUA601E Establish and maintain a quality system 5|Page

Quality system 1. Project Management Policy and Procedures:

3. Project Scope Management Plan:

o How it informs quality: This plan outlines the

4. Project Management Plan:

o How it informs quality: This plan describes the

5. Project Change Request Form:

o How it informs quality: This form outlines an

RIIQUA601E Establish and maintain a quality system 6|Page

6. Project Standards (Appendix A):

o How it informs quality: This collection of quality

Overall Goals and Objectives for Quality:

 Deliver projects on time and within budget: Projects should

 Achieve project objectives: The final deliverables should meet

 Ensure customer satisfaction: The project's deliverables

 Adhere to project management methodology: The

 Produce fit-for-purpose deliverables: The project's

Quality management plan Quality management plan template

RIIQUA601E Establish and maintain a quality system 7|Page

Quality Management Plan – Traffic Analysis Project

Presentation Quality management for successful project delivery

RIIQUA601E Establish and maintain a quality system 8|Page

Quality management plan – project 1 ☐

RIIQUA601E Establish and maintain a quality system 9|Page

Feedback Feedback Received on the Quality Management Plan for

 If data collection is delayed, use historical traffic data or

 If design issues arise during the review process,

 If client feedback requires significant design changes,

 Prior to project commencement, Susan will receive a 1-

 Claire will attend a 2-day workshop on roundabout

 Both team members will participate in a 1-hour webinar

RIIQUA601E Establish and maintain a quality system 10 | P a g e

 Increase the budget allocation for quality-related

RIIQUA601E Establish and maintain a quality system 11 | P a g e