Complaint Letter or Editorial Letter

What is a Complaint Letter
A complaint letter is a formal communication highlighting issues you’ve faced, often

sent to companies, landlords, or departments like police or electricity. Whether it’s a
faulty product, unsatisfactory service, or a neighbourhood disturbance, this letter
officially states your problem and asks for a resolution.
 Complaint to police about a stolen / lost mobile phone, wallet, motor vehicle,
bicycle, etc.
 Complaints regarding loud noise or other inconvenience caused by
neighbours, misbehave by an employee in an organisation, inconvenience due
to poor service at a tourist place, etc.
 Regarding any purchased product like defective mobile phone, portable lights,
digital camera, etc.
 Regarding misbehaviour of any employee or official store staff or salesperson
 Regarding problem such as shortage of water, disruption in LPG supply, etc.
Format of complaint letter

1. Sender’s address
2. Date
3. Name / Designation of Addressee
4. Address of the Addressee
5. Salutation
6. Subject
7. Body – Introduction, Content, Conclusion
1. Short introduction paragraph- Provide details about the product or service
that is the subject of the complaint. Include dates, location, and the
specifications about the item or service.
2. State the issue with item or service. Provide details as to the cause. This may
include malfunction, billing issues, details that were not disclosed, etc.
3. Indicate how you would like them to resolve your problem. Provide specifics
about what you’re seeking.
4. Indicate you are including copies of the transaction document.
5. Indicate you look forward to their reply within a specific time period
7.Complimentary Close
8. Signature / Name of the Sender

9. Designation of the Sender
You are Arihant/Aparajita, the Sports Secretary of Sunshine International School, New
Delhi. You have received the parcel of sports articles ordered by you, some of which are
defective and old. Write a letter of complaint to Messer New Sports, Meerut, the
supplier of the sports articles.
Ans.
Sunshine International School
Civil Lines
New Delhi
30th January, 2022
The Manager
Messer New Sports
Meerut
Dear Sir
Subject: Complaint about supply of defective and old sports articles
I am writing to you in the capacity of the sports secretary of Sunshine International School,
New Delhi. I had visited your store a month back and after checking the goods, I had placed
an order regarding specific articles.
I would like to draw your attention towards the parcel of the sports articles delivered. Though
the delivery was very prompt, some of the articles are defective and old.
I request you to kindly replace the faulty goods with proper quality goods as discussed a
month prior. Please let us know when you would be getting the goods replaced, failing which
we would have to take strict action.
Looking forward to a prompt reply from you.
Yours sincerely
Arihant
Sports Secretary
Letter to the Editor
A letter to the editor is written in the format of a formal letter.
Sender’s address: Give the complete address of the sender.
Date: The date on which the letter is written comes next, immediately after the sender’s
address.
Receiver’s address: The address of the recipient (the editor of the newspaper or magazine
you intend to send your letter) should be written.
Salutation/Greeting: The salutation can be Sir, Ma’am, Respected Sir, Respected Ma’am,
etc.
Subject line: The main purpose of the letter is mentioned in the subject line.
Body of the letter: The body of the letter should explain the purpose of the letter. Introduce
yourself and provide all the details of the matter being discussed.
Complimentary closing: Thank you very much, Thank you or Thanking you can be the
complimentary closing that you can use.
Ending the letter: End the letter with your signature, name in block letters and designation,
if there is any.
1.Though there is a movement like ‘Sarva Shiksha Abhiyan’ and enrolling of

underprivileged children in schools, there are still many children, like the one in the
picture, who do not go to school, rather have never seen a school. It is indeed disturbing.
You decide to write a letter to the editor of a newspaper expressing your views and the
steps to be taken. Take ideas from the MCB unit ‘Education’. Write the letter in about
120 words.
87 A Saket Colony
Agra
25th October, 20 xx
The Editor
The Times of India
New Delhi
Sir
Subject: Educating the Underprivileged
Through the columns of your reputed newspaper, I wish to draw your attention towards the
movement ‘Sarva Shiksha Abhiyan’ which aims at providing knowledge to all children. Even
the act RTE-Right to Education also ensures education for all children between the age of
four to fourteen. But these movements and acts do not show themselves implemented
anywhere especially in the underprivileged class.
There are still many children who do not go to school. They either work as a domestic labour
or work in factories, dhabas, etc. It is disturbing to note that our government’s plans are not
bearing any fruits. It is all because of lack of awareness towards these kinds of movements.
We all need the help of print media as well as electronic media to spread messages of
awareness to the masses. The underprivileged children must be made to realize that they have
the right to get education. So, they must go to school. The foremost thing is to discourage
child-labour so as to give these children a bright future. I hope you will pay attention to this
noble cause and publish it in your newspaper.
Thanking you
Yours sincerely
Sidharth Singh

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What is a Complaint Letter

A complaint letter is a formal communication highlighting issues you’ve faced, often

Format of complaint letter

8. Signature / Name of the Sender

30th January, 2022

Subject: Complaint about supply of defective and old sports articles

Sender’s address: Give the complete address of the sender.

1.Though there is a movement like ‘Sarva Shiksha Abhiyan’ and enrolling of

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