Protean eGov Technologies Limited

Frequently Asked Questions (FAQs) on Partial (Conditional)

Withdrawal Request - Non-Government Sector

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 Partial Withdrawal

1. Can Subscriber avail loan against his/her NPS account?

No, NPS Subscriber can't avail loan against his/her NPS account. Though Subscriber may opt for Partial
Withdrawal subject to certain conditions.

2. Can Subscriber opt for Withdrawal during his/her service period?

Yes, Partial Withdrawal facility is available for NPS Subscribers whereby Subscriber can opt for
Withdrawal of certain amount out of his own contribution subject to certain conditions.

3. What are the conditions for availing Partial Withdrawal?

Following are the conditions for availing Partial Withdrawal:

1. The Subscriber shall have been in the NPS at least for the period of three years from the date
of his or her Joining (in case of Govt. & Corporate Subscribers)/date of PRAN generation (in
case of ’All Citizens’ sector).

2. The Subscriber shall be allowed to withdraw only a maximum of three times during the entire
tenure of subscription.

3. The Subscriber can opt for withdrawal not exceeding 25% of contributions made by him/her.

4. What are the reasons for availing Partial Withdrawal?

Withdrawal is allowed only against the specified reasons such as,

A. Higher education of children
B. Marriage of children
C. For the purchase/construction of residential house.
D. For treatment of specified illnesses for Subscriber, Spouse, children.
E. To meet medical and incidental expenses arising out of the disability or incapacitation
suffered by the Subscriber
F. For Skill development/re-skilling or any other self-development activities
G. For Establishment of own venture or any start-up (Only for ’All Citizens’ Sector Subscribers).

For more detailed description of Partial Withdrawal option under NPS, please refer Regulation 8 of
PFRDA (Exits & Withdrawals under NPS) Regulations 2015 and amendments thereto.

5. How can the Partial Withdrawal be processed? What is the process for Partial
Withdrawal?

As per PFRDA guidelines, the Subscribers will have an option to avail Partial Withdrawal based on self-
declaration and no supporting documents (w.r.t. stated withdrawal reason) are required to be
submitted by the Subscriber for availing Partial Withdrawal. The Subscriber will follow below steps:

 Subscriber will initiate online Partial Withdrawal request in CRA system (www.cra-nsdl.com) by
logging with PRAN as User ID & Password.
 Subscriber will select “Tier I Partial Withdrawal” option under “Continuation & Withdrawal”
Menu. The eligible amount for Partial Withdrawal will be displayed to the Subscriber.
 Subscriber will provide the required percentage and reason for partial withdrawal.

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 During request initiation, the Bank Account of the Subscriber will be verified through online Bank
Account Verification. The Bank of the Subscriber should be empaneled for Online Bank Account
Verification. Only if Bank Account verification is successful, then the Subscriber will be allowed to
initiate Partial Withdrawal request.
 Subscriber will accept the self-declaration for reason for Partial Withdrawal.
 Subscriber is required to submit the request using OTP Authentication / eSign.

o In case of OTP Authentication, two separate One Time Password (OTP) will be sent on
Mobile Number and email ID registered in CRA.
o In case of eSign, the OTP will be sent on Mobile Number registered with Aadhaar.

 On successful submission, request will get executed in CRA. No supporting documents are required
to be submitted to the associated POP. Also, request is not required to be verified by the POP.
 Partial Withdrawal amount will be transferred to Subscriber’s Bank Account within stipulated
timeline.

6. What are the pre-requisites for Online Partial Withdrawal?

 Subscriber should have fulfilled the conditions for Partial Withdrawal as per PFRDA guidelines as
mentioned above.
 Active Bank Account details of the Subscriber are updated in his/her NPS account. Bank of the
Subscriber should be empaneled for Online Bank Account Verification.
 Subscriber is required to submit the request using OTP Authentication / eSign. Hence, valid Mobile
Number and email ID of the Subscriber should be registered in CRA to receive OTP as part of OTP
Authentication. Else, the Mobile Number registered with Aadhaar should be valid to receive OTP
as part of eSign and also the name in Aadhar & CRA record should match.

7. What process to be followed if OTP Authentication / eSign is not possible or Subscriber

is not able to initiate online Partial Withdrawal Request?

 If OTP Authentication / eSign is not possible or the Subscriber is not able to initiate online
Partial Withdrawal request in CRA system for any reason, then the Subscriber is required to
submit physical Partial Withdrawal Form (with self-declaration) to the associated POP.
 Subscriber will accept self-declaration for reason of withdrawal and submit copy of Bank Proof
for Bank Account registered in CRA.
 The POP will initiate and authorize the Partial Withdrawal request in the CRA system with
Maker-Checker User ID. No supporting documents (w.r.t. stated withdrawal reason) are
required to be submitted by the Subscriber.
 Partial Withdrawal Form (with self-declaration) is available under "Forms" section, which is
available under respective sector on this website.

The Standard Operating Procedure (SOP) on partial withdrawal request processing is available under
“Point of Presence (POP) Corner” section, which is available under respective sector on this
website.

8. Can Subscriber do Partial Withdrawal for Covid?

Yes, Partial Withdrawal is permitted for treatment of specified illnesses which includes Covid as well.

9. Are any supporting documents required to be submitted for Partial Withdrawal?

No supporting documents (w.r.t. stated withdrawal reason) are required to be submitted by the
Subscriber for availing Partial Withdrawal. The Subscriber is required to accept the self-declaration for
reason for Partial Withdrawal.

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10.What Tax benefits are available in case of Partial Withdrawal?

The amount received by employee under the NPS is tax exempted.

11.What is the Process to be followed if Online Bank Account Verification (Penny drop)
fails?

 Due to Bank Account related rejection - Subscriber is required to update the correct (new)
Bank Account details in his/her NPS account. Once the Bank details are updated in CRA, then
Subscriber can initiate new request in CRA.

For updation of Bank details in CRA records, the Subscriber has an option to update the same
online in CRA system (www.cra-nsdl.com) or submit Form S2 – Subscriber details change Form
to associated POP. The Form S2 is available under "Forms" section, which is available under
respective sector on CRA website (www.npscra.nsdl.co.in).

 Due to name mismatch – If failure in online Bank Account Verification (Penny drop) is due to
name mismatch and if Subscriber’s name registered in CRA is correct, then the Subscriber is
required to submit the physical Partial Withdrawal Form to POP alongwith Bank Proof. On receipt
of physical Partial Withdrawal Form, POP will initiate & authorize Partial Withdrawal Request in
CRA System.

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