TicketId Date Type

Description
Updates ProjectName
issueCategory DaysElapsed LastUpdatedOn
Author mobile assignedTo
currentStatus FirstResponseDate
TicketId Date Type Description Updates ProjectName issueCategory DaysElapsed
LastUpdatedOn Author mobile assignedTo currentStatus FirstResponseDate District
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TicketId Date Type Description Updates ProjectName issueCategory DaysElapsed
266804 2024-02-21Support sir, classes is [Sub CategorKYP ERA Support 108
269141 2024-03-16Support respected sir , [Sub CategorKYP ERA Support 84
271530 2024-04-10Support Dear sir i wou [Dear KYP SDKYP ERA Support 59
271612 2024-04-10Support Respected sir, [Sub CategorKYP ERA Support 59
273047 2024-04-25Support sir new April [Sub categorKYP ERA Support 44
273637 2024-04-29Support None [Dear KYP SDKYP ERA Support 40
276278 2024-05-28Support sir era serve [Sub CategorKYP ERA Support 11
276362 2024-05-28Support Respected team, [Sub CategorKYP ERA Support 11
276815 2024-06-04Support dear sir, i hav [Issue :- Ad KYP Support 4
276875 2024-06-05Support Dear sir i have [ AttendanceKYP Biometric Attend 3
276880 2024-06-05Support Dear Sir/Mam Pl [Issue CategKYP Support 3
LastUpdatedOn Author mobile assignedTo currentStatus FirstResponseDate
2024-06-06 17:13:3KYP05010002 9.84E+09 Cluster_ManagWORK IN PROGRE2024-02-21 16:40:41.0
2024-06-06 17:13:4KYP05010005 9.47E+09 Cluster_ManagWORK IN PROGRE2024-03-18 11:31:34.0
2024-06-04 11:18:2KYP09030053 8.29E+09 Cluster_ManagWORK IN PROGRE2024-04-10 11:18:26.0
2024-06-06 17:13:5KYP05010044 8.68E+09 Cluster_ManagWORK IN PROGRE2024-04-10 17:53:32.0
2024-06-06 16:59:5KYP05020001 9.43E+09 Cluster_ManagWORK IN PROGRE2024-04-25 15:00:16.0
2024-05-31 11:05:4KYP09030004 9.43E+09 Cluster_ManagWORK IN PROGRE2024-04-29 10:54:37.0
2024-06-06 16:52:0KYP05020001 9.43E+09 Cluster_ManagWORK IN PROGRE2024-05-28 15:03:28.0
2024-06-04 12:55:2KYP05040001 8.8E+09 Cluster_Manage
WORK IN PROGRE2024-05-28 17:02:19.0
2024-06-04 15:06:0KYP08030012 9.93E+09 Cluster_ManagWORK IN PROGRE2024-06-04 15:06:01.0
2024-06-06 06:34:0KYP08030024 9.91E+09 Cluster_ManagWORK IN PROGRE2024-06-06 06:34:02.0
2024-06-05 12:43:4KYP08020083 7E+09 Cluster_ManagWORK IN PROGRE2024-06-05 12:43:44.0
District
Begusarai
Begusarai
East Champaran
Begusarai
Jamui
East Champaran
Jamui
Lakhisarai
Siwan
Siwan
Saran
 Support Ticket Daily Flare
Date: 08/06/2024
Sr. No. Region District Assigned RM/ARM New
1 Begusarai 1
2 Jamui 0
3 Khagaria 0
Munger Ganesh R.Ghuge
4 Lakhisarai 0
5 Munger 0
6 Sheikhpura 0
7 Araria 0
8 Katihar 0
Purnia Ganesh R.Ghuge & Abhishek Raaj
9 Kishanganj 0
10 Purnia 0
11 Darbhanga 0
12 Darbhanga Madhubani Ganesh R.Ghuge & Naveen Kumar 0
13 Samastipur 0
14 Banka 0
Bhagalpur Syed Moin
15 Bhagalpur 0
16 Arwal 0
17 Aurangabad 0
18 Magadh Gaya Syed Moin & Binod Kumar 0
19 Jehanabad 0
20 Nawada 0
21 Bhojpur 0
22 Buxar 0
Ankush Jha
23 Kaimur (Bhabhua) 0
Patna
24 Rohtas 0
25 Nalanda 0
Kunal Kumar
26 Patna 0
27 Madhepura 0
28 Kosi Saharsa Mahesh Patil & Mahendra Kumar 0
29 Supaul 0
30 Saran 0
31 Saran Siwan Mahesh Patil & Subhash Kumar 0
32 Gopalganj 0
33 East Champaran 0
34 Muzaffarpur 0
35 Sheohar 1
Tirhut Mahesh Patil & Vivek Kumar
36 Sitamarhi 0
37 Vaishali 0
38 West Champaran 0
Total 2
re

WORK IN PROGRESS Total Tickets

3 4 TicketId Date Issue Category
2 2 266804 2024-02-21 12:56:05.0 ERA Support
0 0 269141 2024-03-16 13:40:44.0 ERA Support
1 1 271530 2024-04-10 10:39:27.0 ERA Support
0 0 271612 2024-04-10 15:16:33.0 ERA Support
0 0 273047 2024-04-25 09:54:03.0 ERA Support
0 0 273637 2024-04-29 10:27:48.0 ERA Support
0 0 276278 2024-05-28 09:23:45.0 ERA Support
0 0 276362 2024-05-28 16:04:47.0 ERA Support
0 0 276815 2024-06-04 13:13:54.0 Support
0 0 276875 2024-06-05 11:45:12.0 Biometric Attendance
4 4 276880 2024-06-05 12:14:02.0 Support
0 0
0 0
0 0
0 0
0 0
1 1
0 0
1 1
0 0
0 0
0 0
0 0
2 2
1 1
0 0
0 0
0 0
2 2
2 2
1 1
2 2
0 0
0 1
0 0
2 2
0 0
24 26
 Pending Tickets More than or Equal to 3 days with Issue SubCategory Status
Issue Sub Category DaysElapsed Author assignedTo
CPU 100 % issue 108 KYP05010002 Cluster_Manager_Begusarai_1
CPU 100 % issue 84 KYP05010005 Cluster_Manager_Begusarai_1
CPU 100 % issue 59 KYP09030053 Cluster_Manager_Purba_Champaran_02
CPU 100 % issue 59 KYP05010044 Cluster_Manager_Begusarai_1
BS-CFA Processfolio not upload 44 KYP05020001 Cluster_Manager_Jamui_2
CPU 100 % issue 40 KYP09030004 Cluster_Manager_Purba_Champaran_02
Session Red 11 KYP05020001 Cluster_Manager_Jamui_2
CPU 100 % issue 11 KYP05040001 Cluster_Manager_Lakhisarai_1
Advance Amount 4 KYP08030012 Cluster_Manager_Siwan_1
Biometric Attendance 3 KYP08030024 Cluster_Manager_Siwan_1
Admission 3 KYP08020083 Cluster_Manager_Saran_5
tus
currentStatus Remarks Associated Ticket id
WORK IN PROGRESS #219156
WORK IN PROGRESS #219156
WORK IN PROGRESS #219156
WORK IN PROGRESS #219156
WORK IN PROGRESS #220754
WORK IN PROGRESS #219156
WORK IN PROGRESS #219156
WORK IN PROGRESS #219156
WORK IN PROGRESS NA
WORK IN PROGRESS NA
WORK IN PROGRESS NA
266804
2024-02-21 12:56:05.0
ERA SupportCPU 100 % 105 KYP05010002
Cluster_Manager_Begusarai_1
WORK IN PROGRESS #219156
267602
2024-02-29 11:56:37.0
ERA SupportCPU 100 % 97 KYP05020025
Cluster_Manager_Jamui_2
WORK IN PROGRESS #219156
269101
2024-03-16 10:16:03.0
ERA SupportCPU 100 % 81 KYP05020013
Cluster_Manager_Jamui_2
WORK IN PROGRESS #219156
269141
2024-03-16 13:40:44.0
ERA SupportCPU 100 % 81 KYP05010005
Cluster_Manager_Begusarai_1
WORK IN PROGRESS #219156
271530
2024-04-10 10:39:27.0
ERA SupportCPU 100 % 56Cluster_Manager_Purba_Champaran_02
KYP09030053 WORK IN PROGRESS #219156
271612
2024-04-10 15:16:33.0
ERA SupportCPU 100 % 56 KYP05010044
Cluster_Manager_Begusarai_1
WORK IN PROGRESS #219156
272935
2024-04-24 11:13:59.0
ERA SupportCPU 100 % 42
Cluster_Manager_Pashchim_Champaran_1
KYP09020051 WORK IN PROGRESS #219156
273047
2024-04-25 09:54:03.0
ERA SupportBS-CFA Pro 41 KYP05020001
Cluster_Manager_Jamui_2
WORK IN PROGRESS #220754
273637
2024-04-29 10:27:48.0
ERA SupportCPU 100 % 37Cluster_Manager_Purba_Champaran_02
KYP09030004 WORK IN PROGRESS #219156
276278
2024-05-28 09:23:45.0
ERA SupportSession Re 8 KYP05020001
Cluster_Manager_Jamui_2
WORK IN PROGRESS #219156
276362
2024-05-28 16:04:47.0
ERA SupportCPU 100 % 8 KYP05040001
Cluster_Manager_Lakhisarai_1
WORK IN PROGRESS #219156
276662
2024-06-01 15:27:04.0
ERA SupportSession Ex 4 KYP02020071
Cluster_Manager_Madhubani_2
WORK IN PROGRESS NA
276666
2024-06-01Biometric
16:19:48.0
Attendance
Biometric 4 KYP02010055
Cluster_Manager_Darbhanga_2
WORK IN PROGRESS NA
276678
2024-06-02Biometric
13:20:03.0
Attendance
Biometric 3 KYP02010055
Cluster_Manager_Darbhanga_2
WORK IN PROGRESS NA