SERVICE BRIEF

NAS-to-NAS Migration
OVERVIEW APPROACH
This service brief details the implementation of a fixed-scope Prepare the Migration
NAS-to-NAS data migration using the standard Datadobi approach.
If your project does not fit the criteria stated below, Datadobi will • Kick-off meeting with the customer to confirm scope
create a custom Statement of Work (SOW) for your project. and explain the migration approach.
• Confirm the source and target platforms and that the
This service makes use of DobiMigrate®, the purpose-built migration environment requirements and prerequisites
unstructured data migration software that enables Datadobi and have been met.
its authorized service partners to deliver highly predictable and • Provide the customer with all necessary documentation.
cost-effective NAS and object migrations (see a demo here). • Plan the schedule for the customer installation and
configuration tasks for the service.
Datadobi personnel or authorized agents will work closely with • Coordinate all resources (Datadobi and customer)
the customer to perform the following services, subject to the necessary to complete the migration.
customer satisfying the Customer Responsibilities specified herein. • Customer sign-off on scope and approach after
kick-off meeting.

Organize DobiMigrate Deployment

PREREQUISITES AND CONDITIONS • Assist with and verify the deployment.
• Configure DobiMigrate migration software including
Projects qualify for this service offering if the following prerequisites
Email Home reporting.
and conditions are met:
• Create and configure the migration options to obtain the
• Target storage platform is identified, installed, configured, fastest possible throughput without disruption to the
and ready for data migration. business during the migration.
• All applications writing to the source platform are compatible • If needed, configure identity mapping options such
with the target platform and its security model and are as SID mapping or UID and GID mapping.
capable of cutting over after data has been migrated.
• The project will be fully executed remotely. Start the Migration, Monitoring, and Troubleshooting
• The site survey is completed in advance of the project kick-off. • Start the migration.
• Monitor and report on the migration progress remotely
SPECIAL CASES and have status calls (typically once a week) with the
Additional scoping is required for the following special cases. Please customer on a mutually agreed schedule to report on
contact us about: the project’s progress and status.
• Troubleshoot any issues reported during the migration
• Object data (Amazon® S3®, REST, Microsoft® Azure®, etc.) in collaboration with customer.
• WORM or compliance data
• Archived/tiered data Cutover
• Migration to a tape, cloud, or cloud gateway
• Remotely support up to three cutover events. Additional
cutover packages may be purchased if required for a
customer’s operational reasons.

Final Report
• Accept the migration results for completion and confirm
this with the customer.
• Create a final report and decommission DobiMigrate.

sales@datadobi.com | www.datadobi.com
SERV I C E B RI EF

CONDITIONS DATADOBI STAFFING

Services, tasks, and activities including, but not limited to, the Datadobi provides appropriate off-site personnel or authorized
following will require a custom Statement of Work (SOW): agents to perform the services specified in the Approach section.

• Reorganization of data on target platform CUSTOMER RESPONSIBILITIES

• Migration of local users/groups • Provide at least one technical contact with system
• WORM/compliance data administration responsibilities and appropriate system/
• Archive/tiering environments information access and change privileges.
• Gateways (tape, cloud, NAS) • Make appropriate system maintenance windows available
• Development of custom solutions for Datadobi (and its authorized agents) as needed to carry
• Multiple, basic installation services requiring project out cutover events.
management services • Ensure that all environment and operational requirements
• Deletion of data are met prior to commencement of the services including
• On-site visits installing and configuration of target platform according
to the customer’s architecture and provisioning sufficiently
EXCLUSIONS
performant network equipment.
The following services, tasks, and activities are considered • Provide Datadobi off-site personnel and authorized agents
out of scope: with access to the customer’s systems and networks (including,
• NFS data in a single directory using different filename without limitation, remote systems and remote network
character encoding access) as necessary to perform the services during Datadobi’s
• Modification of the customer’s application software normal business hours, or at mutually agreed times.
• Provide support from technical support and application teams
CHANGES
for all vendors and third parties, as necessary.
Any changes to the services, the schedule, charges, or this service • Provide identity mapping if required.
brief must be mutually agreed upon by Datadobi and the customer • Provide the necessary DobiMigrate prerequisites as
in writing. Depending on the scope of such changes, Datadobi may documented in detail in the prerequisite guide available at the
require that a change request detailing the changes, the impact commencement of the project.
of the proposed change on the charges and schedule, and other
relevant terms be mutually agreed to in writing. DELIVERY
The services described in this service brief are delivered on
SCHEDULE
consecutive days during Datadobi’s normal business hours (8:00
• The anticipated service start date is within two (2) weeks or A.M.–6:00 P.M. local time, M–F, excluding Datadobi and local
a mutually agreed-upon start date after receipt and approval holidays) except for prearranged events. The services described
by Datadobi of the customer’s purchase order for this service. in this service brief are performed on a fixed price basis at the fees
• The customer will have twelve (12) months from the date specified in the applicable quote. The services will be delivered
of the purchase order to use the services described herein using Datadobi’s standard delivery model, which includes off-site
(service period). This service shall automatically expire on delivery of the services. If the customer requires a different delivery
the last day of the service period if the customer fails to model, a custom SOW will be created and the project will not be
use this service within the service period, unless otherwise eligible for this standard service.
authorized by Datadobi. Under no circumstances will the
customer be entitled to a credit or refund of any unused TERMS AND CONDITIONS
portion of this service. This service brief and the performance of the services detailed
herein are subject to Datadobi’s Services Agreement, which can be
MATERIALS
reviewed here.
The following materials are provided in connection with this service:
• Kick-off slide deck with detailed and agreed scope definition.
• Installation and decommissioning of appropriate
DobiMigrate software.
• Periodic status reports.
• Final migration report.

sales@datadobi.com | www.datadobi.com

Copyright © Datadobi, All rights reserved. Amazon and S3 are registered trademarks of
Amazon.com, Inc.; Microsoft and Azure are registered trademarks of Microsoft Corporation.