BIZ MKT - Course Description
BIZ MKT - Course Description
BIZ MKT - Course Description
on
Account
2023 Spring EC
Dashboard BIZ MKT | Course Descrip!on
Home
Zoom
Calendar
Syllabus Objec!ve
Inbox Business-to-business markets cons!tute about half of the transac!onal value of the US economy (for example, think
about how many B2B transac!ons happen in the supply chain of a car manufacturer for all the parts before the end
consumer purchases a car from a dealer). Many of our students end up working in B2B markets. For example, most
History
financial transac!ons are B2B transac!ons (think about mergers and acquisi!ons, the much larger share of ins!tu!onal
investors in mutual and hedge fund markets, venture capital funds, private equity funds). In addi!on, cri!cal divisions of
many seemingly B2C companies run B2B marke!ng opera!ons (think about how the revenue-genera!ng divisions of
Temporary
Facebook or Google are, in fact, B2B opera!ons, selling ads to other businesses either directly or through other
Course
Viewing businesses ac!ng as intermediaries). While B2B opera!ons have similari!es with B2C opera!ons, there are also
fundamental differences (e.g., the decision-making processes involved in procurement decisions for organiza!ons are
much more complex than individuals' decisions to purchase a good or service for themselves). Nevertheless, most
Help marke!ng and strategy courses are focused on B2C markets across top US business schools.
Sales and personal selling suffer from a similar lack of a#en!on in business educa!on. Personal selling is the primary
form of go-to-market for many companies, especially in B2B markets, with salespeople represen!ng 10% of the US's
en!re workforce. Each year, US organiza!ons spend more than $800 billion to manage their salesforce (roughly four
!mes what they spend on adver!sing). Besides employees hired for formal sales posi!ons, the job descrip!on of many
others either directly or indirectly involves some form of selling. For example, a large part of a CEO's job is selling to
various stakeholders (ideas and company's vision internally and to investors, and company's unique value proposi!on
and branding externally to distribu!on partners and customers). Given its importance, it is surprising how many of our
MBA students graduate without ever taking a course on selling!
The main objec!ve of this course is to remedy the lack of exposure in our students to B2B marke!ng and sales by
teaching them (a) the main considera!ons in marke!ng and selling to other businesses (e.g., how to analyze the buyer
behavior, choose the right go-to-market strategy), (b) the main considera!ons in personal selling and managing a sales
team (e.g., how to hire effec!ve salespeople and design a compensa!on plan for them), and (c) how to align marke!ng
and sales strategy with broader corporate strategy.
Students who think they will be involved in sales func!ons and managing salespeople, that some aspects of their jobs
will involve selling, or students who will be involved in B2B industries. The course will be par!cularly beneficial for
students who plan to work in professional services like management consul!ng, most finance-related posi!ons, and
manufacturing.
Content
The course consists of numerous cases, short lectures on selling, and a personal selling workshop. The cases cover
various industries, from electric ver!cal takeoff and landing machines (eVTOLs, a.k.a. flying cars!) to heavy construc!on
equipment, enterprise so$ware, and professional services. Below are the main topics that we will cover and examples of
what is included within each topic:
1. Business marke!ng: Go-to-Market system, channel development and management, product line management,
analyzing buying behavior and value proposi!ons
2. Personal selling and sales force management: personal selling tac!cs, sales force design, sales force compensa!on
(e.g., using salary, commission, bonus, quota, over-achievement rewards to mo!vate salespeople)
3. Aligning strategy, marke!ng, and sales in B2B markets: pricing, key account management, novel technologies in B2B
marke!ng and sales (e.g., IoT and AI)
Grading
The grading of this course will be based on class par!cipa!on (50%) and a final exam (50%).