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    Eshopbox Ecommerce Pvt. LTD

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    KartikeyaMishra

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    Eshopbox Ecommerce Pvt. LTD

    Uploaded by

    KartikeyaMishra
    10 views2 pages

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    10 views2 pages

    Eshopbox Ecommerce Pvt. LTD

    Uploaded by

    KartikeyaMishra

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Eshopbox Ecommerce Pvt. Ltd.

    What is Eshopbox?

    Eshopbox is an on-demand E-commerce technology and services company. It is an


    Ecommerce partner for 100+ brands. The company is working on a remarkable concept for
    running an E-commerce business- starting from establishing an online presence for many
    enterprises. It offers a combination of products and services to create a comprehensive
    platform and manage all aspects of running a brand online, including the development of an
    exclusive web store, handling logistics, integrating all marketplaces, advertising, marketing,
    and so on.

    Eshopbox unlocks Ecommerce for companies by managing the entire lifecycle: Sell. Fulfill &
    Reconcile. It combines infrastructure and dedicated experts to give brands a sense of
    accountability, peace of mind and a control over the Ecommerce journey.

    Who are we looking for?


    Eshopbox is looking forward to hiring a prolific and talented Customer Success Manager.
    Our customers pay us over time, and Customer Success is vital to our long-term profitability. We will
    not be successful unless our customers are receiving massive value from our service. As such, we need
    senior managers to drive success for our customers and ensure they reach their desired outcomes from
    the usage of far eye.
    This role includes responsibilities for Customer Success activities (e.g., adoption, advocacy, retention,
    etc.) and outcomes (e.g., renewals, scaling, etc.).
    Wondering what your Responsibilities would be?

    • On board new customers/clients


    • Define and optimize customer journeys.
    • Gather and provide feedback from/to other departments, including Sales, Services, Support, Product, and
    others, to improve the customer experience.
    • Create company-wide customer feedback loop Help foster company-wide culture of Customer Success
    • Showcases newly released features and maximize the usage of relevant features.
    • Do an in-depth analysis of your customers and suggest improvements to their ecommerce operation.
    • Identify up sell opportunities and ensure renewals.
    • Schedule and complete monthly business reviews with the customers.
    • Manage customer escalations with speed and urgency, mobilizing resources across the company as
    appropriate.

    What Makes you Eligible?


    You are where our search ends, if you hold:

    • Excellent written and verbal communication skills.


    • An ability to understand business problems, thinks of solutions, and effectively communicates the
    same.
    • Net Churn, Logo Churn.
    • Building Advocacy and Champions.
    • Analytical and Process Oriented mind set.
    Must-Have:
    • Combined Background of Sale and Customer Success experience
    • Exposure to Internet/Ecommerce sector
    • Basic knowledge of Excel.

    Why Eshopbox?

    Eshopbox is an amalgamation of enthusiastic and genius people working on a remarkable


    concept, making headway in this industry. It would not only provide you a scope for
    professional and personal growth but would also provide you a lot of avenues to experiment
    with and expertise in your skills.

    If this interests you, don’t miss out checking our website https://www.eshopbox.com/

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