Borrower Welcome Letter
Borrower Welcome Letter
Borrower Welcome Letter
Christopher Jerome
Mazin
Rudolph Wilbert Mazin
Jr.
1114 Catalina Ln
Forney, TX 75126
Dear Borrower(s),
DHI Mortgage Loan Servicing would like to take a moment to WELCOME you and THANK YOU for the opportunity to
serve you. Please assist us in serving you by verifying the information that we have on file for your account:
If any of this information is incorrect, please contact us to make the necessary changes. You may reach us by
phone or email.
Will my loan be sold? It is not unusual for new loans to be sold to different investors. When an investor purchases
the rights to a loan, the servicing of that loan will transfer to a different servicer. When your loan is sold, DHI
Mortgage and the new servicer of your loan will both notify you in writing as to when the transfer of servicing of your
loan will take place. Please watch for this transfer notice and follow the instructions on it regarding where to make
future payments. For more information check out FAQs on our website www.dhimortgage.com/Resources.
Until you receive such a notice, you should make your regularly scheduled payments to DHI Mortgage online at
https://mortgagepayments.dhimortgage.com, call us for a complimentary payment over the phone or mail a
payment to the Payment Address below. Please send all correspondence to the Correspondence Address below.
Payment Address Correspondence Address
DHI Mortgage-Loan Servicing DHI Mortgage-Loan Servicing
PO Box 911209 10700 Pecan Park Blvd, Suite 450
Dallas, TX 75391-1209 Austin, TX 78750
Please do not send post dated checks, as our automated system is unable to delay processing until the date specified
on your check. All checks are processed immediately.
DHIM Partial Payment Policy:
Any partial payments will be held in a separate account until enough funds are received to apply a full payment to your
mortgage loan. If this mortgage loan is further sold, the new lender may have a different policy.
PROPERTY TAX BILLS: IF YOU RECEIVE A PROPERTY TAX BILL, PLEASE EMAIL IT TO
TAXBILLS@DHIMORTGAGE.COM OR MAIL IT TO EITHER OF THE ADDRESSES ABOVE. DHI WANTS TO PAY
YOUR TAX BILL PRIOR TO YOUR LOAN TRANSFERRING TO A NEW SERVICER.
Please do not hesitate to contact us at any time. It is our pleasure to serve you.
DHI Mortgage Loan Servicing Customer Service