St.

Xavier’s Catholic College of Engineering

Chunkankadai, Nagercoil – 629 003

Question Bank
Subject:MS22204 - Operations Management
Unit-All
Course Outcomes (COs)
Examine the evolution of operations management practices and world class
CO 1
manufacturing processes.
CO 2 Discover capacity planning, strategic sourcing and procurement in organizations.
CO 3 Enhances the application of development and design process.
CO 4 Ability to forecast demand and overcome bottlenecks.
CO 5 Provides insight to Quality management tools and practices.
CL-Cognitive Level; Re-Remember;Un-Understand;Ap-Apply;An-Analyze;Ev-Evaluate;Cr-Create;
Q.
Question MarksCL
No.
Unit-1
Part-A
1. Define operations management. 2 Re
2. Define Production. 2 Re
3. Define transformation process. 2 Re
4. List the types of Production. 2 Re
5. What are the major components of a production system? 2 Re
6. Outline the importance of Operations management. 2 Re
7. What are the functions of operations management? 2 Re
8. Relate the recent trends in Operations Management. 2 Re
9. List the 5 steps in framework of operations strategy. 2 Re
10. What conclusions can you draw on continuous production system? 2 Re
11. What is the framework of operations strategy? 2 Re
12. What do you mean by Value Added Services? 2 Re
13. What is meant by Strategic Fit? 2 Re
14. Compare Goods and Services. 2 Re
15. Define productivity. 2 Re
16. What are the recent trends in transformation process? 2 Re
17. Define world class manufacturing. 2 Re
18. What is operations Strategy? 2 Re
19. What are the strategic framework for operations strategy? 2 Re
20. Define production function. 2 Re
Part-B
1. Explain the nature and importance of operations management. 16 Un
2. Explain the scope and objectives of operations management. 16 Un
3. What is Production? Explain the types of Production system. 16 Un
4. How could you determine the objectives and historical development of operations management? 16 Un
5. Demonstrate the recent trends in production and operations management. 16 Un
6. Identify the challenges and current priorities for Operations Management. 16 Un
7. Discuss, how can the concept of Strategy Fit be applied within the framework of operations strategy. 16 Un
8. In today’s global scenario the nature of operations management in our country is similar to International Operations Management – Explain. 16 Un
9. Construct the following :

Customer order cycle

Replenishment cycle
16 Un
Manufacturing cycle
Procurement cycle
Pull concept

10. How would you show your understanding on operations strategy in manufacturing and services? 16 Un
11. Describe the characteristics of modern production and operations function. 16 Un
Unit-2
Part-A
1. What is your opinion of Capacity planning? 2 Re
2. What is aggregate planning? 2 Re
3. What are the factors affecting Capacity Planning? 2 Re
4. Define the concept of Capacity Planning process. 2 Re
5. Define facility location. 2 Re
6. What are the steps in location selection? 2 Re
7. List out the types of capacity planning. 2 Re
8. What are the types of location models? 2 Re
9. List out the types of theories in facility location. 2 Re
10. List out the steps in selection. 2 Re
11. What is sourcing and procurement? 2 Re
12. Define strategic sourcing. 2 Re
13. Define Plant Location. 2 Re
14. What are the common errors in selection? 2 Re
15. What are the factors in selection of Location? 2 Re
16. Define Point Rating Method. 2 Re
17. Define process planning. 2 Re
18. What are the factors considered for Make-or-Buy decisions? 2 Re
19. Define vendor management. 2 Re
20. List out the tools for capacity planning. 2 Re
Part-B
1. How would you compare the ideas in capacity planning with distinct levels? Also, explain the factor influencing Capacity planning. 16 Un
2. Explain the process of Capacity planning. 16 Un
3. How would you show your utilization of the sales and operations planning cycle? 16 Un
4. A company has to decide on the location of a new plant. It has narrowed down the choice to 3 locations A,B and C data in respect of which is

furnished below:

Locations
A C
Data B(Rupees)
(Rupees) (Rupees)
Wages and
20000 20000 20000
Salaries
Power and
20000 30000 25000
Water Expenses
Raw Materials
and Other 16 Un
Supplies 80000 75000 60000
Total Initial
200000 300000 250000
investment
Distribution
50000 40000 60000
Expenses

Miscellaneous
40000 25000 30000
Expenses
Expected Sales
225000 250000 225000
Per Year
Use a suitable criterion and advise the company on the best choice.
5. Explain the procurement process. 16 Un
6. What is "make-or-buy analysis"? Discuss the various factors to be considered in make-or-buy decisions. 16 Un
7. "A City location is preferable for small plants. Suburban locations are best suited for medium-sized plants. A country location is best suited for very
16 Un
large plants." Do you agree? Why? Explain with examples.
8. Explain theories of facility location. 16 Un
9. Describe the sourcing and procurement and explain the strategic sourcing. 16 Un
10. Explain managing vendors. 16 Un
Unit-3
Part-A
1. Define product design. 2 Re
2. Classify the approaches to product design. 2 Un
3. List the features for a good product design. 2 Un
4. What are the benefits of product development? 2 Un
5. Define Service Design. 2 Re
6. Define Holistic service Design. 2 Re
7. What is process planning? 2 Re
8. What is meant by process selection? 2 Re
9. Write any 3 influencing factors for designing a new product. 2 Un
10. Define plant layout. 2 Re
11. Define product layout. 2 Re
12. Define layout planning. 2 Re
13. Define line balancing. 2 Un
14. Define process design. 2 Re
15. What are the types of Service design principles? 2 Re
16. Define performance designing. 2 Re
17. List the objectives of a good layout. 2 Un
18. What are the tools and techniques of plant layout? 2 Un
19. What is meant by gate approach? 2 Un
20. Define Process Strategy. 2 Re
Part-B
1. Describe the various aspects of product design, and its elements in detail. 16 Un
2. Demonstrate the various approaches and influencing factors in deciding the product design. List the issues in it. 16 Un
3. Identify various stages involved in developing a product. 16 Un
4. Elaborate the various stages in process selection methods. 16 Ap
5. Explain the Service design principles. 16 Un
6. Discuss the factors influencing facility layout. 16 Un
7. Describe the various types of layouts and their advantages and disadvantages. 16 Un
8. Discuss the steps involved in layout design procedure. 16 Un
9. Explain the layout planning and layout tools and techniques. 16 Un
10. Discuss the criteria for selection and design layouts. 16 Un
11. A Manufacturing concern has 3 departments and to flow between departments is as follows

To
From
A B C D
A - 2 - 2
16 Un
B 2 - 4 -
C - 3 - 1
D 2 - 1 -
Using the operators sequence analysis technique, how should the departments be arranged.
Unit-4
Part-A
1. Define Demand Forecasting. 2 Re
 2. Classify the need of Demand Forecasting. 2 Un
3. Identify the objectives of Demand Forecasting. 2 Un
4. List the methods in Qualitative Forecasting. 2 Re
5. Define the terms "mean absolute deviation" and "tracking signal". 2 Re
6. What are the reasons for ineffective forecasting? 2 Un
7. Define Production planning. 2 Re
8. Define Operations Planning. 2 Re
9. Define Scheduling. 2 Re
10. Define Dispatching. 2 Re
11. Define Production control. 2 Re
12. What is aggregate planning? 2 Re
13. Define Lean Management. 2 Re
14. How would you explain Enterprise Resource Planning? 2 Un
15. Define MRP II. 2 Re
16. State the objectives of 'Production activity control'. 2 Un
17. What is line balancing? 2 Un
18. State the Johnson's Rule. 2 Un
19. What bottleneck means? 2 Un
20. Define Synchronous manufacturing. 2 Re
Part-B
1. Illustrate the various methods of Demand Forecasting. 16 Un
2. Use the sales data given below to determine: (a) the least squares trend line, and (b) the predicted value for 2003 sales.

Year Sales
(Units)
1996 100
1997 110
1998 122
1999 130 16 Un

2000 139
2001 152
2002 164

To minimize computations, transform the value of x (time) to simpler numbers. In this case, designate year 1996 as year 1, 1997 as year 2, etc.

3. ABC Analysis

Stock Number Annual $ Percent of Annual $

Volume Volume

J24 12,500 46.2

R26 9,000 33.3

L02 3,200 11.8

M12 1,550 5.8

P33 620 2.3

16 Un
T72 65 0.2

S67 53 0.2

Q47 32 0.1

V20 30 0.1

S = 100.0

What are the appropriate ABC groups of inventory items?

4. Assume that Susan is a sorority pledge coordinator with four jobs and only three pledges. The table below gives the expected time for each pledge to do
each job.

Job 1 Job 2 Job 3 Job 4

Alice 4 9 3 8
Barbara 7 8 2 6
16 Un
Jennifer 3 4 5 7

If she wishes to minimize the time taken, to whom should she assign which job?
5. Exponential smoothing is used to forecast automobile battery sales. Two value of are examined, alpha = 0.8 and alpha = 0.3. Evaluate the accuracy of
each smoothing constant. Which is preferable? (Assume the forecast for January was 22 batteries.) Actual sales are given below:

Month Actual Forecast

Battery
Sales
January 20 22
16 Un
February 21
March 15
April 14
May 13
June 16
6. Five jobs are to be done at custom furniture shop:

Job Days Date

to Promised
Finish
(in Days
from
Today)
A 2 5
B 8 8 16 Un

C 6 12
D 4 10
E 1 4

Compare the effect of the scheduling methods (A) FCFS (first come, first served), (B) EDD (earliest due date), and (C) SPT (smallest processing time).
7.
The table below gives the actual demand in units for the past 10-month period. Compute a weighted 3 Month Moving Average where the
weights are highest for the latest months and descend the order of 3, 2, 1.
16 Un
Month 1 2 3 4 5 6 7 8 9 10
Demand 100 105 108 110 112 114 120 130 128 140
8. How would you show your utilization of the sales and operations planning cycle? Explain. 16 Un
9. Explain the theory of Constraints. 16 Un
10. Explain the philosophy on Lean Management. 16 Un
Unit-5
Part-A
1. What is Quality? 2 Un
2. Distinguish between inspection and quality control. 2 Un
3. What is quality assurance? 2 Un
4. State the objectives of inspection. 2 Un
5. What is Quality control? 2 Un
6. What is statistical quality control? 2 Un
7. List out the determinants of Quality. 2 Re
8. Define Quality management. 2 Re
9. What is process management? 2 Un
10. Define Benchmarking. 2 Re
11. Define quality circle. 2 Re
12. What is "Just-in-Time System"? 2 Un
13. List out the characteristics of Just -in -Time System. 2 Re
14. Distinguish between "JIT production" and "JIT procurement". 2 Un
15. List out the important elements of JIT manufacturing system. 2 Re
16. Define Bench Marking. 2 Re
17. Define Six Sigma. 2 Re
18. Define ISO 9000 and ISO 14000. 2 Re
19. Define ISO 8000. 2 Re
20. List out the 5s Principles in quality. 2 Re
Part-B
1. Explain Deming's 14 points for quality management. 16 Un
2. What is "continuous improvement" or "Kaizen"? Discuss the three guiding principles of Kaizen. 16 Un
3. Explain the characteristics of JIT system. 16 Un
4. Discuss the various types of control charts used for (i) variables and (ii) attributes. 16 Un
5. Explain the seven underlying principles of total quality management. 16 Un
6. Construct both X and R chart from the following data. 16 Ap
Sub-group X R Sub-group X R
number number
1 6.36 0.10 11 6.32 0.18
2 6.38 0.18 12 6.30 0.10
3 6.35 0.17 13 6.34 0.11
4 6.39 0.20 14 6.39 0.14
5 6.32 0.15 15 6.37 0.17
 6 6.34 0.16 16 6.36 0.15
7 6.40 0.13 17 6.35 0.18
8 6.33 0.18 18 6.35 0.13
9 6.37 0.16 19 6.34 0.18
10 6.33 0.13 20 6.34 0.16

Assume constant values A2 = 0.73. D3 = 0, D4 = 2.28.

7. For the following data, construct a fraction defective chart.
Group number Sample size No.of defectives
1 32 2
2 32 3
3 50 3
4 50 2
16 Ap
5 32 1
6 80 4
7 50 2
8 50 0
9 32 2
10 32 1
8. Explain the Quality revolution and Quality management tools. 16 Un
9. Explain the major tools and techniques of JIT manufacturing. 16 Un
10. Explain the nature and characteristics of six sigma. 16 Un