SKILLS THAT MANAGER NEED  Example of technical skills: Perform

By Robert Katz Surgery, Carpentry.

Top Conceptual  Do you think the CEO of a hospital know

Human Skills
Management Skills how to perform Wisdom Tooth Extraction
Middle Surgery? Probably, No.
Human Skills
Management
 This procedure is technical that only
Lower-Level Technical surgeons can know
Human Skills
Management Skills

HUMAN SKILL
Human Skills - equally important across all
 The ability to work with, understand and
three levels of management
motivate people, as individuals or in groups
 This skill is crucial as managers deal directly
TECHNICAL SKILLS
with people
 The ability to use the procedures,
 Human Skill is just as important at the top
techniques, expertise and knowledge of a
levels of management as it is at the lower
specialized field
levels
 First line managers, as well as many middle
 Managers with good human skills are able to
managers, are heavily involved in technical
get the best out of their staff
aspects of the organization’s operations
 Many friends, super popular, love hanging
 Such skill, become less important as a
out with many people
manager moves into higher levels of
 People with good human skills tend to make
management
good managers, generally
 These are skills that are specialized like you
need to put in special efforts and time to
CONCEPTUAL SKILLS
learn
 The ability to comprehend abstract or
 Example: A McDonald’s Branch Manager
general ideas and apply them to specific
should be able to know how assemble a Big
situations
Mac Meal in under 1 minute. Can she do
 The mental ability to view organization as a
that? Does she know which sauce to use,
whole, to see how the parts relate to and
how long should she fry the patty, do you put
depend on one another
the cheese on top or the bottom, etc.
 Essential to effective decision making
 Should know how to make the product, how
 Become more important as managers move
to operate the machine, know the
into top management positions
ingredients of the products
 Ability to see the big picture, view things as
a whole and make effective decisions
 Managers should consider the whole  A manager is responsible for planning and
organization when making a decision directing the work of group of people
 The Story of the Frog in the Well. The frog working in an organization
got stuck in a well for a very long time.  A manager is a person responsible for
Inside the well are water and insects, which supervising and motivating employees and
means it doesn’t have much problem of for directing the progress of an organization.
staying alive. The problem is, the only thing  Manager have the power to hire, fire,
it sees is the small little hole at the top. No discipline, do performance appraisals, and
conceptual Skills monitor attendance.
 Viewing the world as a bigger picture, there  They should also have the power to approve
is conceptual skills overtime, and authorize vacations

WHICH SKILL IS NEEDED? The 10 Roles Are:

1. Writing Monthly Report - TECHNICAL 1. Figurehead
2. Negotiating with union - HUMAN 2. Leader
3. Counselling - HUMAN 3. Liaison
4. Drafting Annual Work Plan - CONCEPTUAL 4. Monitor
5. Interview Staff - HUMAN 5. Disseminator
6. Creating Company New Policy - 6. Spokesperson
CONCEPTUAL 7. Entrepreneur
7. Conduct Training for Staff - HUMAN / 8. Disturbance Handler
TECHNICAL 9. Resource Allocator
10. Negotiator

CATEGORY ROLE
Figurehead
Interpersonal Leader
Liaison
Monitor
Informational Disseminator
Spokesperson
Entrepreneur
Distruace Handler
Decisional
Resource Allocator
ROLE OF MANAGERS
Negotiator

Who is a Manager?
INTERPERSONAL ROLE OF A MANAGER
 The roles in this category involve providing  This is where manager provides leadership
information and ideas to his team, his department or his entire
organization
Figurehead Role of a Manager  This is where a manager manages
 Managers perform the duties of a performance and responsibilities of
ceremonial and symbolic in nature such as everyone in the group
welcoming official visitors, signing legal
documents etc as head of the organization Liaison Role of a Manager
or strategic business unit or department.  As a leader of the organization or unit, the
 Duties of interpersonal roles include routine, manager has to perform the functions of
involving little serious communication and motivation, communication, encouraging
less important decisions. However, they are team spirit and the like. Further, he has to
important for the smooth functioning of an coordinate the activities of all his
organization or department subordinates, which involves the activity of
 Managers have social, occasional, and legal liaison.
responsibilities  This role also requires the manager to
 Expected to be a source of inspiration. interact with other managers outside the
People, whenever they face problem, they organization to secure favours and
look up to them as a person of authority and information. In this role, the manager
as a figurehead. If they have any question, represents his organization in all matters of
queries, they directly go and ask from their formality
manager, in the hope to get certain answer  Managers must communicate with internal
and in the hope of resolving their issues and external contacts. He needs to be able
to network effectively on behalf of his
Leadership Role of Manager organization.
 All managers have a leadership role. The
manager, as in charge of the organization/ INFORMATIONAL ROLE OF A MANAGER
department, coordinates the work of others  The roles in this category involve processing
and leads his subordinates. information
 This role includes hiring, training, motivating
and disciplining employees. Monitor Role of a Manager
 Formal authority and functional authority  As a result of the network of contacts, the
provides greater potential power to exercise manager gets the information by scanning
and get the things done. his environment, subordinates, peers and
superiors.
 The manager seeks and receives where he provide information related to how
information concerning internal and external they can perform the work easily, if there is
events so as to gain understanding of the any new rules, new policies
organization and its environment.  He provide them the information if he have
 Typically this is done through reading new strategy, he shares with his teammates
magazines and talking with others to learn
the changes in the public's tastes, what Spokesperson Role of a Manager
competitors may be planning, and the like.  Managers also perform a spokesperson role
 Managers, mostly collect information in when they represent the organization to
verbal form often as gossip, hearsay, outsiders. Manager is required to speak on
speculation and through grapevine behalf of the organization and transmit
channels. information on organization's plan, policies
 Managers regularly seek out information and actions.
related to his organization and industry.  The manager has to keep his superior
Looking for relevant changes in the informed of every development in his unit,
environment. who in turn inform the insiders and
 He also monitors his team in terms of outsiders. Directors and shareholders must
productivity and well-being be informed about the financial performance,
customers must be informed about the new
Disseminator Role of a Manager product developments, quality maintenance,
 Manager disseminates the information, he government officials about implementation of
collects from different sources and through law etc.
various means. He passes some of the  Managers represents and speak for his
privileged information directly to his organization
subordinates, peers and superiors who  He is responsible for transmitting information
otherwise have no access to it. This about his organization and its goal to the
information is gathered by him from his people outside it
environments and from his own equals in the  A manager act as a spokesperson in behalf
organization. of his team, if there is any output or if there
 The manager will play an important role in is any query, he raised voice, he put his
disseminating the information to his words near the head-on of authorities in
subordinates, when they don't have contact behalf of his teammates
with one another.
 Managers communicate potentially useful DECISIONAL ROLE OF A MANAGER
information to his colleagues and his team,
 The roles in this category involve using charge to solve the problem and conflict if
information there is any issues.
 It’s the duty of manager to provide
Entrepreneurial Role of a Manager information to overcome those problems so
 As an entrepreneur, the manager is a that work could continue without any
creator and innovator. He initiates and problem
oversee new products that will improve their
organization's performance. Resource Allocator Role of a Manager
 He seeks to improve his department, adapt  The most important resource that a manager
to the changing environmental factors. The allocates to his subordinates is his time. As
manager would like to have new ideas, a resource allocator, managers are
initiates new projects and initiates the responsible for allocating human, physical
developmental projects and monetary resources. Accordingly,
 A manager creates and control changes setting up of a time schedule for the
within the organization. This means solving completion of an operation or approval of
problems, generating new ideas and expenditure on a particular project, etc., are
implementing them the functions which the managers perform in
the role of a resource allocator.
Disturbance Handler Role of a Manager  The manager should have an open-door
 As a disturbance handler, managers take policy and allow the subordinates to express
corrective action to response to previously their opinions and share their experiences.
unforeseen problems. Disturbance handler This process helps both the manager and
role presents the manager as the his subordinates in making effective
involuntarily responding to pressures. decisions. In addition, the manager should
Pressures of the situation require attention empower his subordinates by delegating his
of the manager and as such the manager authority and power
cannot ignore the situation.  A manager also needs to determine where
 For example, worker strike, declining sales, organizational resources are best applied.
bankruptcy of a major customer etc. This involves allocating funding, as well as
 The manager should have enough time in assigning, staff, and other organizational
handling disturbance carefully, skilfully and resources .
effectively.  If there is any need of a more resources, if
 Whenever there is any conflict, or problem, a there is a shortage of resources, it is a
manager must resolve them, must take the manager who keeps the updates if there is
any shortage then manager provide
 resources to their teammates so that the
work can continue without any shortage or
breakdown.

Negotiator Role of a Manager

 In this role, the manager represents the
organization in bargaining and negotiations
with outsiders and insiders, in order to gain
advantages for his own unit. He negotiates
with the subordinates for improved work,
commitment and loyalty, with the peers for
cooperation, coordination and integration,
with workers and their unions regarding
conditions of employment, commitment,
productivity, with the government about
providing facilities for business expansion
etc.
 These negotiations are integral part of the
manager's job for only he has authority to
commit organizational resources and has
nerve centre of information.