A

PROJECT REPORT

ON

“Productive Analytics on Sales Forecasting”

SUBMITTED

To

CENTRE FOR ONLINE LEARNING

Dr. D.Y.PATIL VIDYAPEETH, PUNE

IN PARTIAL FULFILMENT OF DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

BY

Debjit Hazra

PRN: 221111790

BATCH 2022-2024
 Dr. D.Y. Patil Vidyapeeth’s
CENTRE FOR ONLINE LEARNING,
Sant TukaramNagar,Pune.

CERTIFICATE

This is to certify that Mr./Ms. Debjit Hazra

PRN - 221111790

has completed his/her internship at _______________________________________

starting from___________ to _______________.

His / Her project work was a part of the MBA (ONLINE LEARNING)

The project is on : “Productive Analytics on Sales Forecasting”

Which includes research as well as industry practices. He/She was very sincere and
committed in all tasks.

Course Coordinator

_________________

Date -
 COMPANY LETTER

(TO BE PROVIDED BY THE COMPANY WHERE THE PROJECT WILL BE

CARRIED OUT)

To whomsoever it may concern

This is to certify that Mr./Ms. Debjit Hazra

PRN - 221111790

has completed his/her internship at _______________________________________

starting from___________ to _______________.

His / Her project work was a part of the MBA (ONLINE LEARNING)

The project is on _____________________________________________________________

Which includes research as well as industry practices. He/ She was very sincere and
committed in all tasks.

Signature & Seal of Industry Guide

 DECLARATION BY LEARNER

This is to declare that I have carried out this project work myself in part fulfillment of the
M.B.A Program of Centre for Online Learning of Dr.D.Y.Patil Vidyapeeth’s, Pune – 411018

The work is original, has not been copied from anywhere else, and has not been submitted to
any other University / Institute for an award of any degree / diploma.

Date: - Signature: -

Place: Name:
 ACKNOWLEDGEMENT

(TO BE GIVEN BY THE LEARNER)

 Table of content
Sr. Item Page No
No.
1 Executive Summary

2 Chapter 1: Introduction (Company Profile &

General Introduction of Topic)

& Objective, Scope and Purpose of Study

3 Chapter 2: Literature Review

4 Chapter 3: Research Methodology

5 Chapter 4: Data Analysis

6 Chapter 5: Findings, suggestions,

recommendation

7 Chapter 6: Conclusion

8 Bibliography (Books, Journals, research

work)

9 Reference (Website, company paper)

10 Annexure (A to C)
 11 A- Questionnaire

12 B- Scope for future study

13 C- Photograph, Drawings

Executive Summary of Amazon E-Commerce

Introduction

Amazon.com, Inc., founded by Jeff Bezos in 1994, has grown from an online
bookstore into the world's largest e-commerce platform. It offers a wide range
of products and services, including retail goods, digital content, and cloud
computing services.

Market Position

Amazon dominates the e-commerce market with a significant global presence.

As of 2023, Amazon accounts for approximately 40% of all U.S. e-commerce
sales and holds a substantial share in several other countries. The company's
vast product selection, competitive pricing, and efficient logistics network
contribute to its leading position.

Business Model

Amazon's business model revolves around several key elements:

 Marketplace Platform: Third-party sellers can list their products on Amazon,

broadening the product range and generating additional revenue through
commissions and fees.
 Prime Membership: Amazon Prime offers benefits like free shipping, streaming
services, and exclusive deals, fostering customer loyalty and recurring revenue.
 Amazon Web Services (AWS): AWS is a major revenue driver, providing cloud
computing services to businesses and governments worldwide.
 Digital Content: Amazon offers a variety of digital content, including e-books, music,
and video streaming.

Financial Performance

Amazon's financial performance has shown robust growth:

  Revenue: Consistently increasing year-over-year, with total revenue surpassing $469
billion in 2021.
 Profitability: Operating income and net income have also shown strong growth,
driven by the success of AWS and the expanding retail business.
 Cash Flow: Strong cash flow from operations, enabling significant reinvestment in
infrastructure, technology, and acquisitions.

Competitive Advantages

 Scale and Reach: Amazon's global network of fulfillment centers and advanced
logistics enable quick delivery and vast product availability.
 Technology and Innovation: Continuous investment in technology enhances
customer experience through personalized recommendations, voice-activated
shopping (Alexa), and cashier-less stores (Amazon Go).
 Customer Focus: Emphasis on customer satisfaction, with a user-friendly website,
reliable customer service, and a comprehensive return policy.

Challenges and Risks

 Regulatory Scrutiny: Facing increasing scrutiny and potential regulation over

antitrust issues, labor practices, and data privacy.
 Competition: Intense competition from other e-commerce giants like Alibaba and
Walmart, as well as niche online retailers.
 Supply Chain Dependence: Vulnerability to supply chain disruptions, which can
impact product availability and delivery times.

Future Outlook

Amazon is poised for continued growth through:

 International Expansion: Increasing presence in emerging markets.

 Technology Development: Further advancements in AI, machine learning, and
automation.
 New Business Ventures: Expanding into areas like healthcare, grocery, and
autonomous delivery systems.

Amazon's Objectives and Market Strategies in India

Objectives

1. Market Penetration: Increase Amazon's market share in India's rapidly growing e-

commerce sector by attracting more consumers and sellers to its platform.
2. Customer Acquisition and Retention: Expand the customer base and enhance
customer loyalty through Prime memberships and superior customer service.
 3. Localization: Adapt products, services, and operations to cater to local preferences
and needs.
4. Innovation and Technology: Implement advanced technologies to improve the
shopping experience and streamline operations.
5. Sustainability and Social Responsibility: Promote sustainable practices and
contribute to local communities through various initiatives.

Market Strategies

1. Localization and Customization:

o Language Support: Offer services in multiple Indian languages to cater to a
diverse customer base.
o Product Range: Expand the product range to include locally relevant products
and categories, such as traditional attire, regional foods, and household
items.
o Festivals and Events: Launch special sales and promotions during major
Indian festivals and events, such as Diwali, Holi, and Independence Day.

2. Logistics and Delivery:

o Fulfillment Centers: Establish more fulfillment centers and delivery hubs
across the country to ensure faster and more efficient deliveries.
o Last-Mile Delivery: Partner with local delivery services and leverage
technologies like drones and electric vehicles to enhance last-mile delivery.
o Easy Returns: Simplify the return process to build customer trust and
satisfaction.

3. Pricing and Promotions:

o Competitive Pricing: Offer competitive prices and frequent discounts to
attract price-sensitive Indian consumers.
o Cashback and EMI Options: Provide attractive cashback offers and easy
installment payment options to make purchases more affordable.
o Amazon Prime: Promote Amazon Prime memberships by highlighting
benefits like free shipping, exclusive deals, and access to Prime Video and
Music.

4. Seller Empowerment:
o Marketplace Development: Encourage small and medium-sized businesses
(SMBs) to join the Amazon marketplace through training programs, financial
support, and dedicated seller tools.
o Global Selling Program: Help Indian sellers reach international customers by
offering logistics support, marketing assistance, and access to global markets.

5. Technology and Innovation:

o Voice Shopping: Promote the use of Alexa for voice-based shopping in
multiple Indian languages.
o AI and Machine Learning: Utilize AI and machine learning to enhance
product recommendations, customer service, and supply chain management.
 o Mobile-First Approach: Focus on mobile-friendly features and applications,
given the high smartphone penetration in India.

6. Sustainability and CSR:

o Eco-Friendly Initiatives: Implement eco-friendly packaging, promote electric
delivery vehicles, and reduce the carbon footprint of operations.
o Community Programs: Invest in local communities through initiatives like
digital literacy programs, support for education, and health services.
o Empower Women Entrepreneurs: Launch programs to support women
entrepreneurs and artisans, providing them with the tools and resources to
grow their businesses.

7. Strategic Partnerships:
o Local Collaborations: Partner with local brands, businesses, and government
initiatives to strengthen market presence and enhance service offerings.
o Payment Solutions: Collaborate with banks and fintech companies to provide
diverse and secure payment options, including UPI and digital wallets.

Conclusion

Amazon’s strategy in India focuses on deep market penetration through

localization, robust logistics, competitive pricing, and technological innovation.
By empowering sellers and ensuring a customer-centric approach, Amazon aims
to solidify its position as a leading e-commerce platform in India while
contributing positively to the local economy and communities.
INTRODUCTION
History of Amazon E-Commerce

1994-1999: The Early Years

 1994: Amazon was founded by Jeff Bezos in Seattle, Washington, initially as an online
bookstore. Bezos saw the potential of the internet and chose books as the first product
category due to their universal demand and wide selection.
 1995: Amazon.com officially launched as a website selling books online. The first book sold
was "Fluid Concepts and Creative Analogies" by Douglas Hofstadter.
 1997: Amazon went public with an initial public offering (IPO) at $18 per share. The company
rapidly expanded its product offerings to include CDs, DVDs, and electronics.
 1999: Amazon introduced its Marketplace platform, allowing third-party sellers to list their
products alongside Amazon's own offerings. This significantly expanded the product range
available on the site.

2000-2009: Expansion and Innovation

 2000: Amazon launched several new categories, including toys, electronics, and software.
The company also introduced the Amazon Marketplace, allowing third-party sellers to reach
Amazon's customer base.
 2002: Amazon Web Services (AWS) was introduced, offering cloud computing services that
would later become a major revenue driver.
 2005: Amazon Prime was launched, offering members free two-day shipping on eligible
purchases for an annual fee. This program became a cornerstone of Amazon's strategy to
enhance customer loyalty.
 2007: Amazon introduced the Kindle e-reader, revolutionizing the digital book market and
further expanding its digital content offerings.
 2008: The company acquired Audible, the largest producer of audiobooks, enhancing its
digital content portfolio.
2010-2019: Dominance and Diversification

 2010: Amazon launched its first tablet, the Kindle Fire, entering the hardware market. The
company also introduced Amazon Studios to produce original video content.
 2012: Amazon acquired Kiva Systems, a robotics company, to improve warehouse
automation and logistics.
 2013: Amazon Prime Air was announced, aiming to use drones for package delivery,
highlighting the company's focus on innovation in logistics.
 2014: Amazon launched its first smartphone, the Amazon Fire Phone, though it was not
commercially successful. However, the company introduced Amazon Echo and Alexa, its
voice-controlled smart speaker and virtual assistant, which became highly popular.
 2017: Amazon acquired Whole Foods Market for $13.7 billion, marking a significant move
into the grocery retail sector.
 2019: Amazon's share of the U.S. e-commerce market reached around 37%, solidifying its
dominance.

2020-Present: Continued Growth and Challenges

 2020: The COVID-19 pandemic significantly boosted e-commerce, with Amazon experiencing
a surge in demand. The company hired over 400,000 new employees to meet this increased
demand.
 2021: Jeff Bezos stepped down as CEO, with Andy Jassy, head of AWS, taking over the role.
Amazon continued to invest in expanding its logistics network and introduced new services
like Amazon Pharmacy.
 2022: Amazon faced increasing regulatory scrutiny and challenges related to labor practices.
Despite this, the company continued to innovate, focusing on areas like autonomous
delivery systems and sustainability initiatives.
 2023: Amazon continued to expand its global presence, particularly in emerging markets,
and enhanced its technological capabilities, including advancements in AI and machine
learning.

Conclusion

Amazon's journey from a small online bookstore to the world's largest e-commerce platform
is marked by continuous innovation, strategic diversification, and a relentless focus on
customer satisfaction. Through its wide range of products, services, and technological
advancements, Amazon has transformed the retail landscape and set new standards in the
industry.
Amazon E-Commerce Objectives
1. Customer Centricity

Objective: To provide a superior customer experience by consistently

exceeding customer expectations. Strategies:

 User-Friendly Interface: Ensure a seamless and intuitive online shopping

experience.
 Customer Service: Offer exceptional customer service through multiple
channels.
 Personalization: Utilize data analytics and AI to offer personalized
recommendations and experiences.

2. Market Expansion

Objective: To increase market share and penetrate new markets

globally. Strategies:

 Geographic Expansion: Enter and expand in emerging markets.

 Product Diversification: Continuously expand product categories and
services.
 Prime Membership Growth: Increase Prime membership to foster
customer loyalty and recurring revenue.
3. Innovation and Technology Leadership

Objective: To lead in technological advancements and innovation in

e-commerce. Strategies:
 Advanced Logistics: Invest in logistics and fulfillment centers to ensure
fast and reliable delivery.
 AI and Machine Learning: Develop and implement cutting-edge AI and
machine learning technologies.
 Voice Commerce: Expand the use of Alexa and other voice-activated
shopping technologies.

4. Seller Empowerment

Objective: To support and grow the community of third-party sellers

on the platform. Strategies:
 Seller Tools and Services: Provide robust tools and services to help
sellers succeed.
 Global Selling Programs: Facilitate access to international markets for
local sellers.
 Training and Education: Offer educational resources and support to
sellers.

5. Financial Performance

Objective: To achieve strong financial performance

and profitability. Strategies:
 Revenue Diversification: Expand revenue streams beyond retail,
including AWS, advertising, and digital content.
  Cost Efficiency: Optimize operations to reduce costs and improve
margins.
 Strategic Acquisitions: Acquire companies that complement and
enhance Amazon’s capabilities.

6. Sustainability and Corporate Responsibility

Objective: To operate sustainably and responsibly, contributing

positively to society and the environment. Strategies:
 Sustainable Practices: Implement eco-friendly packaging and reduce
carbon footprint.
 Community Engagement: Invest in community programs and initiatives.
 Employee Well-Being: Ensure fair labor practices and provide a safe
working environment.

7. Digital and Physical Integration

Objective: To seamlessly integrate digital and physical retail

experiences. Strategies:
 Omnichannel Retail: Develop omnichannel strategies that combine
online and offline shopping.
 Amazon Go and Fresh Stores: Expand cashier-less stores and physical
grocery outlets.
 Enhanced Delivery Options: Offer various delivery options, including
same-day and one-hour delivery.

8. Data Security and Privacy

Objective: To ensure the highest standards of data security and

privacy for customers. Strategies:
 Robust Security Measures: Implement advanced security technologies
and practices.
 Compliance: Adhere to global data protection regulations.
 Transparency: Maintain transparency with customers about data usage
and protection policies.
Conclusion

Amazon's e-commerce objectives focus on enhancing customer

satisfaction, expanding market reach, leading in innovation,
empowering sellers, achieving financial growth, operating
sustainably, integrating digital and physical retail, and ensuring data
security. These objectives guide Amazon's strategic initiatives,
ensuring continued growth and dominance in the global e-commerce
landscape.