HP StorageWorks 1-8 G2

HP StorageWorks 1/8 G2 Tape Autoloader
User and service guide
AK377-96001
Part number: AK377-96001

First edition: March 2008
Legal and notice information
© Copyright 2006, 2008 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or
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Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Document conventions and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Rack stability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
HP technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Customer self repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Subscription service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HP-authorized reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HP websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1 Features and overview . . . . . . . . . . . . . . . . . . . . . . . 17

Interface specifications and requirements for parallel SCSI drives . . . . . . . . . . . . . . . . . 18
Parallel SCSI host bus adapters (HBAs) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Multiple LUN support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Interface specifications and requirements for SAS drives . . . . . . . . . . . . . . . . . . . . . 19
Ultrium 1760 tape drives and encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Back panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Tape drive LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2 Installing the Tape Autoloader . . . . . . . . . . . . . . . . . . . 23

Preparing the host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Planning the parallel SCSI configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
About parallel SCSI busses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optimizing throughput . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SCSI addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Planning the SAS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
About SAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SAS cables and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
World Wide identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Unpacking the Tape Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Identifying product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Attaching the feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing the shipping lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Mounting the Autoloader in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing the Tabletop Conversion Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the SCSI address (parallel SCSI drives only) . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the parallel SCSI cable (parallel SCSI devices only) . . . . . . . . . . . . . . . . . . 32
Connecting the SAS cable (SAS devices only) . . . . . . . . . . . . . . . . . . . . . . . . . 32
Powering on the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Verifying the connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Labeling and loading the tape cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
3 Tape cartridges and magazines . . . . . . . . . . . . . . . . . . 35

Tape cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using and maintaining tape cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Labeling tape cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
User and service guide 3

Write-protecting tape cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Backward read compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4 Operating the Tape Autoloader . . . . . . . . . . . . . . . . . . . 41

Remote management interface (RMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Status pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Viewing static device information . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Viewing static drive information . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing dynamic device information . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing dynamic drive information . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Viewing the tape cartridge inventory . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing the drive configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Changing the network configuration . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing the administrator password . . . . . . . . . . . . . . . . . . . . . . . . . 54
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting error log mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting event notification parameters . . . . . . . . . . . . . . . . . . . . . . . . . 56
Restoring factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Moving media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Updating the current media inventory . . . . . . . . . . . . . . . . . . . . . . . . . 58
Releasing and replacing the magazines . . . . . . . . . . . . . . . . . . . . . . . . 58
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Performing general diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
HP Service - Service restricted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Determining and updating firmware . . . . . . . . . . . . . . . . . . . . . . . . . 60
Rebooting the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Viewing logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Downloading a support ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Operator control panel (OCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Autoloader home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Operator control panel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Understanding the menu structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Entering the administrator password . . . . . . . . . . . . . . . . . . . . . . . . . 66
Unlocking the mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Status/Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Autoloader information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Drive information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Component status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Changing the administrator password . . . . . . . . . . . . . . . . . . . . . . . . . 70
Setting the number of reserved slots . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Bar code report format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Changing the SCSI address (parallel SCSI drives) . . . . . . . . . . . . . . . . . . . . 72
Setting behaviors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4
Configuring network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Configuring automatic cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Restoring factory defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Unlocking, removing, and replacing magazines . . . . . . . . . . . . . . . . . . . . 76
Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Moving tapes in the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Updating tape cartridge inventory . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Rebooting the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Enabling password locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Powering a drive on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Running the demonstration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Running the slot to slot test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Running the wellness test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Upgrading firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Viewing logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Downloading a support ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Forcing the drive to eject a tape . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 83
Detection problems after installing a parallel SCSI device . . . . . . . . . . . . . . . . . . . . 83
Detection problems after installing a SAS device . . . . . . . . . . . . . . . . . . . . . . . . 85
Operation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Performance problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Average file size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
File system type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Connection from the host server to the disks . . . . . . . . . . . . . . . . . . . . . . . . 92
Operating system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Novell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Backup server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Backup type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
File-by-file with a full-featured backup application . . . . . . . . . . . . . . . . . . . . 96
File-by-file with a native application . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Disk image, flash, or sequential . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Database backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Connection from the host server to the Autoloader . . . . . . . . . . . . . . . . . . . . . 97
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Service and repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Releasing the magazines manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Finding error code information on the OCP . . . . . . . . . . . . . . . . . . . . . . . . 99
Finding error code information on the RMI . . . . . . . . . . . . . . . . . . . . . . . . . 99
Finding error code information on an L&TT support ticket or report . . . . . . . . . . . . . . 100
Main error code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Error sub-code descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Robotic error sub-codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Device error sub-codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Drive error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Warning events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using HP Library & Tape Tools to diagnose problems . . . . . . . . . . . . . . . . . . . . . . 112
6 Upgrading and servicing the Tape Autoloader . . . . . . . . . . . . 113

Possible tools needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Removing and replacing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Removing and replacing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using the operator control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using the remote management interface . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using the manual release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Removing and replacing the base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Recording configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Removing the tape cartridge from the tape drive . . . . . . . . . . . . . . . . . . . . . . 119
Removing the cables, magazines, and tape drive . . . . . . . . . . . . . . . . . . . . . . 119
Removing the base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Unpacking the new chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Replacing the base chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
A Technical specifications . . . . . . . . . . . . . . . . . . . . . 125

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
B Regulatory compliance and safety . . . . . . . . . . . . . . . . . 127

Regulatory compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Regulatory compliance identification numbers . . . . . . . . . . . . . . . . . . . . . . . 127
Regulatory compliance label location . . . . . . . . . . . . . . . . . . . . . . . . . 127
Federal Communications Commission notice . . . . . . . . . . . . . . . . . . . . . . . . 127
Class A equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Class B equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Declaration of conformity for products marked with the FCC logo, United States only . . . . . 128
Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Laser device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Laser safety warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
International notices and statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Canadian notice (avis Canadien) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Class A equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Class B equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
European Union notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
BSMI notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Japanese notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Korean notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Taiwan battery recycling notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Japanese power cord notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Waste electrical and electronic equipment directive . . . . . . . . . . . . . . . . . . . . . . . 131
Czechoslovakian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Danish notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Dutch notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
English notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Estonian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Finnish notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
French notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
German notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Greek notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Hungarian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Italian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Latvian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Lihuanian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Polish notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Portuguese notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Slovakian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Slovenian notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Spanish notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Swedish notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
6
C Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . 139
Preventing electrostatic damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Grounding methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Figures
1 Front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2 Operator control panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
3 Back panel overview with parallel SCSI tape drive . . . . . . . . . . . . . . . . . . 22
4 Back panel overview with SAS tape drive . . . . . . . . . . . . . . . . . . . . . . 22
5 Tape drive LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6 Example SAS fanout cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
7 Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
8 Attaching the feet to the bottom of the Autoloader . . . . . . . . . . . . . . . . . . 28
9 Shipping lock location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
10 Shipping lock storage location . . . . . . . . . . . . . . . . . . . . . . . . . . 29
11 Rack kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
12 Installing the rails into the rack . . . . . . . . . . . . . . . . . . . . . . . . . . 30
13 Securing the Autoloader to the rack . . . . . . . . . . . . . . . . . . . . . . . . 31
14 Installing the tabletop conversion cover . . . . . . . . . . . . . . . . . . . . . . . 31
15 Attaching the parallel SCSI cable to the tape drive . . . . . . . . . . . . . . . . . . 32
16 Attaching the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
17 Write-protecting the data cartridge . . . . . . . . . . . . . . . . . . . . . . . . 38
18 Left magazine—slot numbering with mailslot enabled . . . . . . . . . . . . . . . . 39
19 Right magazine—slot numbering with mailslot enabled . . . . . . . . . . . . . . . . 39
20 RMI login page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
21 System Status pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
22 Help button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
23 Identity: Autoloader page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
24 Identity: Drive page (parallel SCSI) . . . . . . . . . . . . . . . . . . . . . . . . 45
25 Identity: Drive page (SAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
26 Status: Autoloader page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
27 Status: Drive page (parallel SCSI) . . . . . . . . . . . . . . . . . . . . . . . . . 48
28 Status: Drive page (SAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
29 Status: Inventory page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
30 Status: Inventory: Media details pane . . . . . . . . . . . . . . . . . . . . . . . 49
31 Configuration: System page . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
32 Configuration: Drive page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
33 Configuration: Drive page (SAS) . . . . . . . . . . . . . . . . . . . . . . . . . 53
8
34 Configuration: Network page . . . . . . . . . . . . . . . . . . . . . . . . . . 53
35 Configuration: Password page . . . . . . . . . . . . . . . . . . . . . . . . . . 55
36 Configuration: Date/Time page . . . . . . . . . . . . . . . . . . . . . . . . . 55
37 Configuration: Log page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
38 Configuration: Event notification page . . . . . . . . . . . . . . . . . . . . . . . 56
39 Configuration: Restore defaults page . . . . . . . . . . . . . . . . . . . . . . . 57
40 Operations: Move Media page . . . . . . . . . . . . . . . . . . . . . . . . . . 58
41 Operations: Inventory page . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
42 Operations: Magazines page . . . . . . . . . . . . . . . . . . . . . . . . . . 59
43 Support: General Diagnostic page . . . . . . . . . . . . . . . . . . . . . . . . 59
44 Support: HP Service page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
45 Support: Firmware page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
46 Support: Reboot page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
47 Support: Autoloader Logs page . . . . . . . . . . . . . . . . . . . . . . . . . . 61
48 Support: Clean Drive page . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
49 Support: Support Ticket page . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
50 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
51 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
52 Operator control panel buttons . . . . . . . . . . . . . . . . . . . . . . . . . . 65
53 Autoloader menu tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
54 Removing a tape from the mailslot . . . . . . . . . . . . . . . . . . . . . . . . . 67
55 Removable Storage service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
56 Access holes for the right and left magazine . . . . . . . . . . . . . . . . . . . . 98
57 Releasing the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
58 Initial OCP error message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
59 Error code in the OCP Error Log . . . . . . . . . . . . . . . . . . . . . . . . . 99
60 Error message in the OCP Error Log . . . . . . . . . . . . . . . . . . . . . . . . 99
61 No additional information in the OCP error log . . . . . . . . . . . . . . . . . . . 99
62 Date and time in the OCP error log . . . . . . . . . . . . . . . . . . . . . . . . 99
63 Support: Autoloader logs page . . . . . . . . . . . . . . . . . . . . . . . . . . 100
64 Support ticket in viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
65 Critical event details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
66 Drive LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
67 Parallel SCSI cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
68 Captive screws on the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . 115
69 Removing the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
70 Installing the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
71 RMI login page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

72 Operations: Magazines page . . . . . . . . . . . . . . . . . . . . . . . . . . 117
73 Manual magazine release holes . . . . . . . . . . . . . . . . . . . . . . . . . 118
74 Removing the left magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
75 Captive screws on the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . 119
76 Removing the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
77 Removing the base chassis from the rack . . . . . . . . . . . . . . . . . . . . . . 120
78 Attaching feet to the bottom of the chassis . . . . . . . . . . . . . . . . . . . . . 121
79 Shipping lock location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
80 Securing the Autoloader to the rack . . . . . . . . . . . . . . . . . . . . . . . . 122
81 Sliding the Autoloader into the cover . . . . . . . . . . . . . . . . . . . . . . . 123
10
Tables
1 Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2 Customer self repair parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3 Model and interface type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4 Ultrium 448 1/8 G2 Tape Autoloader specifications . . . . . . . . . . . . . . . . . 17
5 Ultrium 920 1/8 G2 Tape Autoloader specifications . . . . . . . . . . . . . . . . . 18
6 Ultrium 1760 1/8 G2 Tape Autoloader specifications . . . . . . . . . . . . . . . . 18
7 Parallel SCSI interface types . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
8 Location criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
9 Ultrium 448 tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
12 Backward read compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
13 Drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
14 Display indication definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
15 Power problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
16 Failure/attention indications displayed on the front panel . . . . . . . . . . . . . . . 86
17 Tape movement problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
18 Media problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
19 Parallel SCSI device not detected . . . . . . . . . . . . . . . . . . . . . . . . . 88
20 Attention LED is lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
21 Inventory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
22 RMI network connection issues . . . . . . . . . . . . . . . . . . . . . . . . . . 90
23 Cleaning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
24 Performance impact of various file sizes . . . . . . . . . . . . . . . . . . . . . . 91
25 Performance impact of various file systems . . . . . . . . . . . . . . . . . . . . . 92
26 Performance impact of various disk connections . . . . . . . . . . . . . . . . . . . 92
27 Backup server requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
28 Performance impact of various Autoloader connections . . . . . . . . . . . . . . . . 97
29 Main error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
30 Robotic error sub-codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
31 Device error sub-codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
32 Drive error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
33 Warning event codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
34 1/8 G2 Tape Autoloader physical specifications: all models . . . . . . . . . . . . . 125
35 Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

12
About this guide
This guide provides information about:
• Installing an HP StorageWorks Tape Autoloader.
• Configuring and operating an HP StorageWorks Tape Autoloader.
• Troubleshooting an HP StorageWorks Tape Autoloader.
• Upgrading and servicing an HP StorageWorks Tape Autoloader.
Intended audience
This guide is intended for users who will install, operate, or upgrade an HP StorageWorks 1/8 G2
Tape Autoloader.
Document conventions and symbols

Table 1 Document conventions
Convention Element
Blue text: Table 1 Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com Website addresses
• Keys that are pressed
• Text entered into a GUI element, such as a box
Bold text
• GUI elements that are clicked or selected, such as
menu and list items, buttons, tabs, and check boxes
Italic text Text emphasis
• File and directory names
• System output
Monospace text
• Code
• Commands, their arguments, and argument values
• Code variables
Monospace, italic text
• Command variables
Monospace, bold text Emphasized monospace text
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.

NOTE:
Provides additional information.
TIP:
Provides helpful hints and shortcuts.
Rack stability
WARNING!
To reduce the risk of personal injury or damage to equipment:
• Extend leveling jacks to the floor.
• Ensure that the full weight of the rack rests on the leveling jacks.
• Install stabilizing feet on the rack.
• In multiple-rack installations, fasten racks together securely.
• Extend only one rack component at a time. Racks can become unstable if more than one component
is extended.
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
http://www.hp.com/support/.
Collect the following information before calling:
• Technical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Error messages
• Operating system type and revision level
• Detailed questions
• An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or
downloaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.
Customer self repair

HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR part
needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some
parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can
be accomplished by CSR. See Table 2 for the Customer Self Repair status of replaceable parts for
this product.
For more information about CSR, contact your local service provider. For North America, see the CSR
website:
http://www.hp.com/go/selfrepair
14 About this guide

Table 2 Customer self repair parts
Part Customer Self Repair Status
Magazine Mandatory CSR
Media Mandatory CSR
Tape drive Mandatory CSR
External cables and SCSI terminator Mandatory CSR
Chassis Mandatory CSR
Rack mount kit Optional CSR
Rack to tabletop conversion kit Mandatory CSR
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/e-updates.
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
HP-authorized reseller
For the name of your nearest HP-authorized reseller:
• In the United States, call 1–800–282–6672
• Elsewhere, visit the HP website: http://www.hp.com, then click Contact HP to find locations and
telephone numbers.
HP websites
For additional information, see the following HP websites:
• http://www.hp.com — HP corporate website
• http://www.hp.com/go/storage — HP storage products
• http://www.hp.com/go/ebs — compatibility information
• http://www.hp.com/service_locator — HP Support website
• http://www.hp.com/support/mslg3tstree — interactive troubleshooting tool
• http://www.hp.com/support/manuals — documentation about HP products
• http://www.hp.com/support/tapetools — HP Library & Tape Tools diagnostic software

16 About this guide
1 Features and overview
The HP StorageWorks 1/8 G2 Tape Autoloader provides a compact, high-capacity, low-cost solution for
simple, unattended data backup. This unique design houses up to eight tape cartridges in a compact
1U form factor with easy access to tape cartridges via two removable magazines and a configurable
mailslot. Each magazine can hold up to four cartridges.
The Autoloader can support Ultrium half-height tape drives. To see the tape drives currently available for
the 1/8 G2 Tape Autoloader, see the MSL QuickSpecs at http://www.hp.com/go/tape. For a list of
all supported configurations, go to http://www.hp.com/go/ebs.
The HP StorageWorks 1/8 G2 Tape Autoloader is compatible with most operating systems and
environments that support the SAS or parallel SCSI interfaces. However, the Autoloader requires either
direct support from the operating system or a compatible backup application to take full advantage of its
many features. To verify compatibility, go to http://www.hp.com/go/ebs.
The HP StorageWorks 1/8 G2 Tape Autoloader uses the SCSI interface types described in Table 3. The
Tape Autoloader uses a single SCSI ID with two logical unit numbers (LUNs) — one for the tape drive
and the other for the robotic.
Table 3 Model and interface type
LTO generation Interface SCSI ID
LTO-2 Ultra 160 SCSI LVD/SE 4
LTO-3, LTO-4 Ultra 320 SCSI LVD, SAS 4
Maximum storage capacity, maximum data transfer rates, and tape cartridges are specified in Table 4,
Table 5, and Table 6.
Table 4 Ultrium 448 1/8 G2 Tape Autoloader specifications
Characteristic Specification
Maximum storage capacity, 8 Native: 1.6 TB (8 x 200 GB)
nl
data cartridges Compressed (2:1): 3.2 TB

Native: 24 MB/s (86 GB/hr.)
Maximum data transfer rate nl
Compressed (2:1): 48 MB/s (172 GB/hr.)

Data cartridges HP Ultrium 400 GB data cartridge Ultrium 2, red, part number C7972A
HP Ultrium universal cleaning cartridge, (50 cleans), orange, part number
Cleaning cartridge
C7978A

nl


HP Ultrium 800 GB data cartridge Ultrium 3, yellow, part number C7973A
Data cartridges
nl
HP Ultrium 800 GB WORM data cartridge Ultrium 3, two-tone (yellow

and white), part number C7973W
Cleaning cartridge
C7978A

nl


HP Ultrium 1600 GB data cartridge Ultrium 4, green, part number C7974A
Data cartridges
nl
HP Ultrium 800 GB WORM data cartridge Ultrium 4, two-tone (green and

gray), part number C7974W
Cleaning cartridge
C7978A
Interface specifications and requirements for parallel SCSI

drives
The parallel SCSI Autoloaders use the SCSI interface types described in Table 7. The Autoloaders use a
separate SCSI ID for each tape drive, with dual LUNs on the master drive's SCSI ID to control the tape
drive (LUN 0) and Autoloader robotic (LUN 1). HP recommends that each Ultrium tape drive be put on
its own bus when possible.
Table 7 Parallel SCSI interface types
LTO generation SCSI Interface
LTO-2 Ultra 160 SCSI LVD/SE
LTO-3, LTO-4 Ultra 320 SCSI LVD
The HP StorageWorks Tape Autoloader incorporates a wide SCSI-2 or SCSI-3 Low-Voltage Differential
(LVD) SCSI bus. Make sure your SCSI host adapter or controller supports these standards.
IMPORTANT:
The HP StorageWorks Tape Autoloader is NOT compatible with a high-voltage differential (HVD) SCSI
bus. Do not put the Autoloader on a narrow (50–pin) parallel SCSI bus because doing so will severely
degrade performance.

Parallel SCSI host bus adapters (HBAs)
For optimum performance, place the Autoloader on its own SCSI bus with a host bus adapter that can
transfer data as fast as the Autoloader can read and write. The HBA must also be supported by your
operating system. Refer to the EBS matrix at http://www.hp.com/go/ebs for current HBA compatibility
information.
• For LTO-3 or LTO-4 tape drives, use an Ultra 320 HBA.
• For LTO-2 tape drives, use an Ultra 320 or Ultra 160 HBA.
IMPORTANT:
Do not connect an Ultrium tape drive to an SE SCSI bus, as it severely degrades performance. A
single-ended SCSI host bus adapter severely degrades performance and limits cable length. Also, if
any SE devices are on the SCSI bus, all of the devices on the bus slow down to SE speed, severely
degrading performance.
Multiple LUN support

The Autoloader uses a single SCSI ID and two logical unit numbers (LUN). LUN 0 controls the tape
drive and LUN 1 controls the robotic. The Autoloader requires an HBA that supports multiple LUNs. If
multiple LUN support is not enabled, the host computer cannot scan beyond LUN 0 to discover the
Autoloader. It just sees the tape drive.
Parallel SCSI HP Smart Array controllers, RAID controllers, and most on-board HBAs do not support
multiple LUNs. Refer to the EBS matrix at http://www.hp.com/go/ebs for current HBA compatibility
information.
IMPORTANT:
The Autoloader requires an HBA that supports multiple LUNs, which is also called “LUN scanning.”
Interface specifications and requirements for SAS drives

The server must have an HP or third party SAS host bus adapter with an external connector.
The device uses multiple LUNs to communicate with the Autoloader. Most SAS RAID controllers do not
support multiple LUNs. Check the EBS matrix at http://www.hp.com/go/ebs to find a SAS HBA that is
supported on your server and qualified with the Autoloader.
Most SAS HBA ports provide four SAS channels. The Autoloader only uses one channel. The HP cable
supplied with the Autoloader has one connector on each end, using only one of the four channels. To
use the other channels, you can purchase a SAS fanout cable, which will connect up to four SAS tape
drives to a single HBA port. When using a different cable, verify that the mini-SAS connector for the
tape drive end is keyed for location 4.
See “About SAS” on page 25 for more information about SAS.
Ultrium 1760 tape drives and encryption

The Ultrium 1760 tape drives include hardware capable of performing data encryption at full speed
while writing data, and decrypting when reading. Hardware encryption can be used with or without
compression and without speed or capacity penalties.
Encryption is the process of changing data into a form that cannot be read until it is deciphered,
protecting the data from unauthorized access and use. Ultrium 1760 tape drives use the strongest version
of the industry-standard AES encrypting algorithm to protect your data.

To make use of this feature you need:
• A backup application that supports hardware encryption.
• Ultrium 1.6 TB media (C7974A or C7974W); no encryption will be performed when writing earlier
generations of tape.
NOTE:
Ultrium 1760 tape drives can read Ultrium 800 GB and Ultrium 400 GB media and write to Ultrium 800
GB media, but hardware encryption is not supported on these formats.
Your company policy will determine when you need to use encryption. For example, it may be mandatory
for company confidential and financial data, but not for personal data. Company policy will also define
how encryption keys should be generated and managed. Backup applications that support encryption
will generate a key for you or allow you to enter a key manually.
NOTE:
Encryption with keys that are generated directly from passwords or passphrases may be less secure than
encryption using truly random keys. Your application should explain the options and methods that are
available. Please refer to your application's user documentation for more information.
Hardware encryption is turned off by default and is switched on by settings in your backup application,
where you also generate and supply the encryption key. Your backup application must support hardware
encryption for this feature to work. See http://www.hp.com/go/ebs for an up-to-date list of other
suitable backup software.
Encryption is primarily designed to protect the media once it is offline and to prevent it being accessed
from another machine. You will be able to read and append the encrypted media without being
prompted for a key as long as it is being accessed by the machine and application that first encrypted it.
There are two main instances when you will need to know the key:
• If you try to import the media to another machine or another instance of the backup application
• If you are recovering your system after a disaster
If you are unable to supply the key when requested to do so, neither you nor HP Support will be able to
access the encrypted data.
This guarantees the security of your data, but also means that you must be careful in the management
of the encryption key used to generate the tape.
CAUTION:
You should keep a record or backup of your encryption keys and store them in a secure place separate
from the computer running the backup software.
For more information about AES encryption, encryption keys, and using hardware encryption with your HP
Ultrium tape drive, see the White Papers on http://h18006.www1.hp.com/storage/tapewhitepapers.html.
For detailed instructions about enabling encryption please refer to the documentation supplied with
your backup application. This will also highlight any default states, for example when copying tapes,
that may need changing if using encrypted tapes.
Front panel overview

The front panel of the Tape Autoloader provides access to the power button, operator
control panel, left and right magazines, LEDs, and the mailslot as shown in Figure 1. See
“Operator control panel (OCP)” on page 62 for OCP functions.

7 2 1 3 5 7
6 4 6
11131
Figure 1 Front panel overview

1. Power button 2. Mailslot
3. Front panel LEDs 4. Front panel LCD screen
5. Control buttons 6. Air vents
7. Magazine
The operator control panel includes four LEDs that provide a system status information as shown in
Figure 2.
1 2 3 4
11256
Figure 2 Operator control panel LEDs

Ready. Illuminated when power is on. Blinking when there is tape drive or robotics
1. Green
activity.
Clean. Illuminated when the tape drive has determined that a cleaning cartridge should
2. Amber be used. Cleaning is only necessary when the device directs you to do so. Additional
cleaning is not necessary.
Attention. Illuminated if the device has detected a condition that requires attention by
3. Amber
the operator.
Error. Illuminated if an unrecoverable error occurs. A corresponding error message
4. Amber
displays on the LCD screen (see “Troubleshooting” on page 83 for more information).
Back panel overview

The back panel provides access to the drive interface connectors, the tape drive, the power connector, the
Ethernet, serial and USB ports, and the magazine release holes as shown in Figure 3 and Figure 4.

1 8 2 4 9 3 10 4 11 5 6 7
11239
Figure 3 Back panel overview with parallel SCSI tape drive

1. Power connector 2. Fan vent
3. Tape drive 4. Magazine release hole
5. Ethernet port 6. Serial port
7. USB port 8. Shipping lock storage location
10. Pull-out tab containing the serial number and
9. 68–pin parallel SCSI connector
other product information.
11. Tape drive LED
1 8 2 4 9 3 2 10 4 11 5 6 7
11238
Figure 4 Back panel overview with SAS tape drive

1. Power connector 2. Fan vent
3. Tape drive 4. Magazine release hole
5. Ethernet port 6. Serial port
7. USB port 8. Shipping lock storage location
10. Pull-out tab containing the serial number and
9. SAS port
other product information.
11. Tape drive LED
The device requires a 110/220 volt AC power connection.
Tape drive LED

Each tape drive has a green LED, which indicates that the tape drive is powered on (see Figure 5).
1
To HBA
11268
Figure 5 Tape drive LED

1. Tape drive LED

2 Installing the Tape Autoloader
This chapter contains the information you need to install and configure your Tape Autoloader. The
installation steps are:
• Preparing the host
• Planning the SCSI configuration or Planning the SAS configuration
• Choosing a location
• Unpacking the device
• Identifying product components
• Attaching the feet
• Removing the shipping lock
• Mounting the device in a rack
• Installing the Tabletop Conversion Kit
• Connecting the SCSI cable (parallel SCSI devices only)
• Connecting the SAS cable (SAS devices only)
• Configuring the device
• Verifying the connection
• Labeling and loading the tape cartridges
Preparing the host

IMPORTANT:
Use proper procedures to prevent electrostatic discharge (ESD) (see
“Appendix: Electrostatic discharge” on page 139). Use wrist-grounding straps and anti-static mats
when handling internal components.
Follow these general steps:

• If the host server is connected to a network, check with the system administrator before powering
off the computer.
• For parallel SCSI Autoloaders, install a parallel SCSI host bus adapter (HBA) that supports multiple
LUNs. Refer to the manuals for the host computer and the HBA for installation information. See
“Parallel SCSI host bus adapters (HBAs)” on page 19 for HBA requirements.
• For SAS Autoloaders, install a SAS host bus adapter (HBA) with an external SAS connector that
supports multiple LUNs.Refer to the manuals for the host computer and the HBA for installation
information. See “Planning the SAS configuration” on page 24 for configuration requirements.
• Make sure multiple LUN support is enabled on the host computer. See
“Multiple LUN support” on page 19.
Planning the parallel SCSI configuration

If the host computer will have multiple parallel SCSI devices, you must decide how they will be configured
into one or more parallel SCSI busses.

About parallel SCSI busses
A parallel SCSI bus consists of the host bus adapter (HBA), the parallel SCSI devices, the parallel SCSI
cables, and the terminators. The HBA and devices are connected in a chain, with each device connected
to the next. The last device must have a SCSI terminator. Each device in the chain must have a unique
SCSI address (SCSI ID).
Complex devices, such as the Autoloader, assign sub-addresses, called logical unit numbers (LUNs), to
different parts of the device. The HBA and operating system must support multiple LUNs, also called
LUN scanning, for the application software to operate the Autoloader. HP Smart Array controllers, most
third-party RAID controllers, and many on-board SCSI controllers do not support multiple LUNs.
An HBA might have one or two channels, with each channel supporting one parallel SCSI bus. Check
to see how many channels the HBA has and what devices are already connected to the HBA. Some
devices, such as parallel SCSI disk drives, could be inside the server.
The devices on a parallel SCSI bus share bandwidth so be careful about which devices you put together
on a bus. Also, putting a single-ended (SE) SCSI device on the bus will slow all of the devices on the
bus down to SE speed. Check each device's interface specifications to see what kind of parallel SCSI
interface it has.
Optimizing throughput
If possible, put the Autoloader on its own parallel SCSI bus. This will give you the best performance
and easiest installation.
If a tape drive must share a parallel SCSI bus with one or more other devices, follow these guidelines to
plan your parallel SCSI busses for the highest performance:
• Do not put a tape drive on the same parallel SCSI bus as a disk drive because the system and
backup performance will be slow when data is written from the hard drive to tape or from tape to
the hard drive.
• Do not put a tape drive on the same parallel SCSI bus as a disk array because the disk and the tape
drive performance will be affected, most RAID controllers do not support multiple LUNs, and the
data on the disk array could become corrupted.
• Avoid putting an SE SCSI device on the same bus as a tape drive because the SE device will slow the
tape drive to SE speed and reduce the allowable cable length.
SCSI addresses
Verify that each device on the bus has a unique SCSI address (SCSI ID). The pre-configured SCSI address
for the Autoloader is 4. If 4 is already used for another device, you will need to change the SCSI address
of the Autoloader during the installation process.
NOTE:
The HBA also has a SCSI address, which is typically 7.
NOTE:
Use the HP Library & Tape Tools to check your server's parallel SCSI configuration. The HP Library &
Tape Tools utility is available without cost at http://www.hp.com/support/TapeTools.
Planning the SAS configuration

The key steps in planning the SAS configuration are obtaining a suitable HBA and cable.

The server must have an HP or third-party SAS host bus adapter that supports multiple LUNs. Most SAS
RAID controllers do not support multiple LUNs, which are needed to communicate with the autoloader
controller. Check the EBS matrix at http://www.hp.com/go/ebs to find a SAS HBA that is supported on
your server and qualified with the Autoloader.
CAUTION:
Do not connect the Autoloader to a SAS RAID controller unless the EBS matrix shows that the controller is
qualified with the Autoloader. The server might not be able to boot when the Autoloader is connected to
a non-supported SAS RAID controller.
About SAS
Serial Attached SCSI (SAS) is a computer bus technology mainly used to transfer data to and from
storage devices, including disk drives and tape drives. SAS is designed to transfer data at 3 gigabits per
second, which is comparable to the speed attained by Ultra320 SCSI.
SAS cables and connectors

SAS uses serial connections, with a direct connection between the host server and each of the storage
devices. This eliminates the need to configure SCSI busses and assign SCSI IDs, as is required for
parallel SCSI devices.
Most SAS HBA ports have four SAS channels. A tape drive uses one channel, so each HBA port can
support up to four tape drives. You can use a cable with one connector on each end, but only one
channel will be used. To use the other channels, you can purchase a SAS fanout cable with a connector
for each tape drive, as shown in Figure 6.
11622
Figure 6 Example SAS fanout cable

The Autoloader has a mini-SAS connector on the tape drive. The connector is keyed in location 4, which
is the standard location for end devices. If you use a cable other than the one recommended for use with
the product, verify that it is keyed in location 4.
CAUTION:
Mini-SAS connectors are keyed. Do not force a SAS cable's mini-SAS connector into the tape drive
mini-SAS connector because it might be keyed differently.
SAS signal rates require clean connections and a minimum number of connections between the HBA
and the Autoloader. Do not use adapters or converters between the HBA and the Autoloader. HP
recommends a maximum SAS cable length of six meters.

World Wide identifiers
A SAS tape drive is identified by a unique identifier called a World Wide Name (WWN) or World
Wide Identifier (WWID). The Autoloader assigns the World Wide identifier to the drive bay. When a
tape drive is replaced, the World Wide identifier is re-assigned to the new tape drive.
Choosing a location
If you plan to mount the device in a rack, select an open rack location, ideally near the center of the rack
or higher, with access to the host server and a power outlet. You may also set the Autoloader on a shelf
in the rack. In this case you must attach the feet during the installation process.
If you plan to set the Autoloader on a table, select a level area large enough to support both edges of
the Autoloader with access to the host server and a power outlet.
Choose a location that meets the criteria shown in Table 8:
Table 8 Location criteria
Criteria Definition
The Autoloader can only be placed on a flat surface if the support feet have been
properly applied or the Autoloader is mounted in the optional tabletop conversion
cover. Select a location that is flat, sturdy, and close to the host server. Ensure that all
Tabletop of the feet on the Autoloader or tabletop conversion cover will be supported.
requirements Do not place the device on the floor or other carpeted surface.
Do not place the Autoloader on its sides or upside down. Do not put anything on
top of the Autoloader unless the optional tabletop conversion cover is installed. The
tabletop conversion cover can support up to 15 kg (33 lb).
Rack requirements HP Rack 5000, 10000 Series, HP Rack System/E
Rack space
1U when mounted in the optional rack rails
requirements
Room temperature 10-35º C (50-95º F)
AC power voltage: 100-127 VAC; 200-240 VAC
Line frequency: 50-60 Hz
Power source
Place the device near an AC outlet. The AC power cord is the product's main AC
disconnect device and must be easily accessible at all times.
Weight without
11.5 kg (25.4 lb)
media
Weight with media 13.1 kg (28.9 lb)
The device should be placed in an area with minimal sources of particulate
contamination. Avoid areas near frequently used doors and walkways, stacks of
Air quality supplies that collect dust, printers, and smoke-filled rooms.
Excessive dust and debris can damage tapes and tape drives.
Humidity 20-80 percent relative humidity non-condensing
Back: Minimum of 15.4 cm (6 inches)
Clearance Front: Minimum of 30.8 cm (12 inches)
Sides: Minimum of 5.08 cm (2 inches)
Unpacking the Tape Autoloader

Before you begin, clear a level work surface near where you will place the Autoloader.

CAUTION:
If the temperature in the room where the device will be installed varies by 15º C (30º F) from the room
where it was stored, allow it to acclimate to the surrounding environment for at least 12 hours before
unpacking it from the shipping container.
Unpacking the Tape Autoloader:

1. Inspect the container for shipping damage. If you notice any damage, report it to the shipping
company immediately.
2. Open the shipping container and remove the packaging foam and accessories that cover the device.
3. Lift the device out of the carton, place it on the work surface.
CAUTION:
Do not place the Autoloader on either end or its sides as this may damage it.
4. Remove any other accessories from the shipping container. Save the packaging materials for
future use.
Identifying product components

Confirm that you received the product components shown in Figure 7.
3
8 4
5
6 7
11163
Figure 7 Product components

1. Autoloader 2. Parallel SCSI or SAS interface cable
3. SCSI terminator (parallel SCSI Autoloaders only) 4. Product documentation
5. Ethernet cable 6. Six support feet
7. HP OpenView Data Protector Express Single Server Edition CD

Attaching the feet
If you plan to mount the Autoloader in a rack or in the optional Tabletop Conversion Cover, skip this
step and continue with “Removing the shipping lock” on page 28.
CAUTION:
The Autoloader must be supported under both side edges to operate properly. If the Autoloader is not
mounted in a rack or in the tabletop conversion kit, you must apply the feet.
Do not put anything on top of the Autoloader. Weight on top of the Autoloader can prevent the robotic inside
from moving properly. If you must place items on top of the Autoloader, install it in the optional tabletop
conversion cover, which can support up to 15 kg (33 lb).
You need the six support feet from the accessory package for this procedure.
To attach the feet:
1. Verify that there are no tape cartridges in the Autoloader.
IMPORTANT:
The Autoloader may be damaged if it is turned over with tape cartridges in the magazines
or robot. If the Autoloader has been used before, use the manual magazine release to
remove the cartridges from the magazines (see “Using the manual release” on page 117.
2. With another person, gently turn the Autoloader over and set it on its back.
3. Locate the six inscribed foot location lines on the bottom of the Autoloader.
4. If the Autoloader is not new, clean the foot locations with a damp paper towel.
5. Peel the backing paper off each foot and apply it within a set of foot location lines (see Figure 8).
6. With another person, gently turn the Autoloader over and set it on its feet.
11164
Figure 8 Attaching the feet to the bottom of the Autoloader
Removing the shipping lock

The shipping lock prevents the robotic transport mechanism from moving during shipment. You must
remove the shipping lock before powering on the device. The shipping lock is held in place with a piece

of tape and is located in the top center of the device. After the shipping lock is removed, it should be
stored on the back panel of the device for future use.
To remove and store the shipping lock:
1. Locate the tape and lock at the top of the device (see Figure 9.)
11133
Figure 9 Shipping lock location

2. Remove the tape, then remove the lock.
3. Store the lock on the back panel of the device (see Figure 10).
11134
Figure 10 Shipping lock storage location
Mounting the Autoloader in a rack

If you plan to set the Autoloader on a table or rack shelf, skip ahead to
“Installing the Tabletop Conversion Kit” on page 31.
WARNING!
The HP StorageWorks 1/8 G2 Tape Autoloader weighs 11.5 kg (25.4 lb) without media and 13.1 kg
(28.9 lb) with media (8 cartridges). When moving the Autoloader, to reduce the risk of personal injury
or damage to the Autoloader: 1) observe local health and safety requirements and guidelines for manual
material handing, 2) always remove all tapes to reduce the overall weight of the Autoloader, and 3)
obtain adequate assistance to lift and stabilize the Autoloader during installation or removal.
The device easily installs into the HP Rack System/E, or the HP Rack 5000 or HP Rack 10000 series. You
need a #2 and a #3 Phillips screwdriver for this procedure.
Unpack the rack kit and verify that it includes the following:

11158
Figure 11 Rack kit

• Two rails
• Two bags of eight M6 screws.
Select the bag of screws appropriate for your type of rack.
• The HP Rack System/E rack has 7.1 mm round holes in the rack column. The packet for this rack
type is labeled HP Rack System/E.
• The HP Rack 5000 and 10000 series have 9.5 mm square holes in the rack column. The packet for
these rack types is labeled HP Rack 5000, 10000 Series.
To install the rails into the rack:
1. Using the screws for your rack type and a #3 Phillips screwdriver, secure one rail to each side of the
rack in your chosen rack location.
2. Secure the front of one rail to the front of the rack. Extend the rail to the depth of the rack and secure
the rail to the back of the rack. The front of the rails are straight and the back are angled, as
shown in Figure 12.
11165
Figure 12 Installing the rails into the rack

To install the device on the rails and into the rack:
1. Locate the captive screws on the front bezel (see Figure 13).
2. Slide the device onto the rails.
3. From the front of the device, secure the front bezel to the rack using a #2 Phillips screw driver
placed through the small holes in the mounting bracket to tighten the captive screws on each side of
the device.

11157m
Figure 13 Securing the Autoloader to the rack
Installing the Tabletop Conversion Kit

If you do not have the optional Tabletop Conversion Kit, skip ahead to Connecting the SCSI cable
(parallel SCSI devices only). The Rack to Tabletop Conversion Kit supports the edges of the Tape
Autoloader and is capable of holding 15 kg (33 lb).
To install the cover:
1. Place the cover on a flat, level surface behind the device.
2. Slide the device into the cover until the front panel of the device is aligned with the cover (see
Figure 14).
11171
Figure 14 Installing the tabletop conversion cover
3. Tighten the captive screws on the front panel until the cover is secure.
Changing the SCSI address (parallel SCSI drives only)

If you have multiple parallel SCSI devices on the SCSI bus and another device is already using SCSI ID 4,
you must change the SCSI ID of the Autoloader.
To change the SCSI ID:
1. Plug the power cord into the power connector on the back panel and then plug the cord into the
power outlet.
2. From the front panel, push the round power button to power on the device.
3. From the front panel, set the new SCSI ID (see “Changing the SCSI address” on page 72).

4. Power off the device by pushing the power button on the front panel.
Connecting the parallel SCSI cable (parallel SCSI devices

only)
NOTE:
LTO-3 and LTO-4 tape drives are Ultra 320 SCSI LVD devices. Use only cables and terminators specified
for Ultra 320 or labeled as MultiMode. LTO-2 tape drives are Ultra 160 SCSI LVD/SE devices; use only
cables and terminators specified for Ultra 160 or Ultra 320, or labeled as MultiMode.
To connect the parallel SCSI cable to the device:

1. HP recommends that the host server be powered down before attaching new devices.
2. Attach one end of the parallel SCSI cable (included in the accessory package) to one of the
connectors on the back panel of the tape drive (see Figure 15).
11135
Figure 15 Attaching the parallel SCSI cable to the tape drive

3. Attach the other end of the parallel SCSI cable to the connector on the parallel SCSI host bus adapter
or to the connector on the previous device on the parallel SCSI bus.
NOTE:
The host bus adapter should be Low Voltage Differential Signaling (LVDS). A Single-Ended
(SE) SCSI host bus adapter works, but severely degrades performance and limits cable
length. If any SE devices are on the same parallel SCSI bus, all of the devices on the
parallel SCSI bus slow to SE speed, which severely degrades performance. Never attach
the an LTO-3 or LTO-4 tape drive to an SE SCSI bus.
4. Attach the terminator to the remaining parallel SCSI connector on the back panel of the tape drive if
the Autoloader is the last or only device on the parallel SCSI bus. Otherwise, attach one end of a
parallel SCSI cable to the remaining port and the other end to the next device on the parallel SCSI
bus. Make sure the last device on the parallel SCSI bus is properly terminated.
Connecting the SAS cable (SAS devices only)

To connect the SAS cable to the device:
1. Plug the HBA end of the SAS cable into the connector on the HBA. (If the cable supplied with the
Autoloader has the same kind of connector on both ends, you can plug either end into the HBA.)
2. Plug the other end of the cable into the connector on the tape drive.

Powering on the Autoloader
WARNING!
This product can only be used with an HP-approved power cord for your specific geographic region.
Use of a non-HP-approved power cord may result in: 1) not meeting individual country specific safety
requirements; 2) insufficient conductor ampacity that could result in overheating with potential personal
injury and/or property damage; and 3) an unapproved power cord could fracture resulting in the
internal contacts being exposed, which potentially could subject the user to a shock hazard. HP disclaims
all liability in the event a non-HP-approved power cord is used.
To power on the Autoloader:

1. To use the web-based management interface, connect an Ethernet cable to a working LAN
connection and to the Ethernet connector on the back of the Autoloader.
2. Attach the power cable to the power connector on the back panel of the Autoloader (see Figure 16).
11143
Figure 16 Attaching the power cord

3. Plug the power cable into the nearest properly grounded power outlet.
4. Power on the device using the power button. Check the LCD screen to make sure it has power. If
not, check the power connections and your power source. During the Power On Self Test (POST),
all four LEDs are illuminated briefly, followed by a flashing Ready LED. When the initialization
sequence is complete, the Home screen is displayed.
5. Plug in the host server and all attached devices.
6. Power on any other devices you powered off earlier.
7. Power on the server.
Configuring the Autoloader

Now that the Autoloader is connected to the host and powered on, configure it for your environment.
To configure the Autoloader from the operator control panel (OCP):
1. Set the administrator password. Setting the administrator password keeps unauthorized people from
taking tapes out of the device. You must set the administrator password to manage the device with
the remote management interface (RMI). (See “Changing the administrator password” on page 70.)
2. Set the date and time. The date and time are used by the Autoloader to record events and should be
set during the initial installation process. (See “Setting the date and time” on page 73.)
3. Configure the network settings. Configuring the networking enables you to monitor, configure, and
control most Autoloader functions from the RMI. The device can either get an IP address from a DHCP
server or you can set a static IP address. Once you have the IP address, you can manage the device
from the RMI. (See “Configuring network settings” on page 74.)

Verifying the connection
To verify the connection between the host computer and the Autoloader:
1. Install the application software and/or drivers that are compatible with the Autoloader. Software
compatibility information is available at http://www.hp.com/go/automated. Backup software
packages may require additional software or licensing to communicate with the robotics.
2. Verify the connection between the Autoloader and the host:
• Install the HP Library & Tape Tools Diagnostic/Installation Check Utility, available at
http://www.hp.com/support/TapeTools, onto the host server. This utility verifies that the
unit is connected and communicating with the host server. It also verifies that the device is
functioning and provides diagnostic information. Run the HP Library & Tape Tools Installation
Check from the programs menu to verify your connections.
NOTE:
L&TT may also be run from a CD, Compact Flash drive, or remote directory after installation on
another computer. See the HP StorageWorks Library and Tape Tool User guide for instructions
for installing L&TT on a computer other than the server.
• Confirm that the host server's operating system recognized the device in Microsoft®
Windows® XP, Windows® Server 2003 or in Windows 2000® by going to: Settings >
Control Panel > System > Hardware > Device Manager > Tape Drive and/or Media Changer.
For more information on verifying the connection of parallel SCSI devices, consult the operating
system documentation.
Labeling and loading the tape cartridges

Before using your new Autoloader you must load tape cartridges into the magazines.
To prepare your tape cartridges and load them into the Autoloader:
1. Obtain tape cartridges compatible with your Autoloader. (See “Tape cartridges” on page 35.)
2. Label any unlabeled tape cartridges to improve inventory time. (See
“Labeling tape cartridges” on page 36.)
3. Remove one of the magazines from the Autoloader with the RMI or OCP:
• RMI: see “Releasing and replacing the magazines” on page 58.
• OCP: see “Unlocking, removing, and replacing magazines” on page 76
The Autoloader will not perform any other action while a magazine is out of the device.
4. Insert the tape cartridges into the magazine. (See “Magazines” on page 38.)
5. Slide the magazine into the Autoloader.
6. Remove the other magazine, insert the tape cartridges, and replace the magazine.

3 Tape cartridges and magazines
This chapter explains which media to use with your Autoloader, and how to label and write-protect your
tape cartridges. Careful labeling and handling of the tape cartridges will prolong the life of the tape
cartridges and the Tape Autoloader.
Tape cartridges
Use the Ultrium data and cleaning tape cartridges designed for your model of Tape Autoloader. You can
order data and cleaning cartridges at http://www.hp.com/go/storagemedia.
Table 9 Ultrium 448 tape drive
Cartridge type Part number
HP Ultrium 400 GB data cartridge Ultrium 2, red C7972A
HP Ultrium universal cleaning cartridge, (50 cleans), orange C7978A

HP Ultrium 800 GB data cartridge Ultrium 3, yellow C7973A
HP Ultrium 800 GB WORM data cartridge Ultrium 3, two-tone (yellow and
C7973W
white)

HP Ultrium 1600 GB data cartridge Ultrium 4, green C7974A
HP Ultrium 1600 GB WORM data cartridge Ultrium 4, two-tone (green and
C7974W
gray)
NOTE:
The LTO-3 and LTO-4 tape drives support both rewriteable and WORM data cartridges. Write-Once,
Read-Many (WORM) data cartridges provide an enhanced level of data security against accidental
or malicious alteration of data on the tape cartridge. The WORM data cartridge can be appended to
maximize the full capacity of the tape cartridge, but you will be unable to erase or overwrite data on the
cartridge. WORM data cartridges are clearly identified by their distinctive, two-tone cartridge color.
To check whether your backup or archive software application supports WORM cartridges, see the
following website: http://www.hp.com/go/media.

Using and maintaining tape cartridges
CAUTION:
Do not degauss Ultrium data cartridges! These data cartridges are pre-recorded with a magnetic
servo signal. This signal is required to use the cartridge with the Ultrium tape drive. Keep magnetically
charged objects away from the cartridge.
To ensure the longest possible life for your data cartridges, follow these guidelines:
• Use only the data cartridges designated for your device.
• Clean the tape drive when the Clean drive LED is illuminated.
CAUTION:
Use only Ultrium Universal cleaning cartridges.
• Do not drop a cartridge. Excessive shock can damage the internal contents of the cartridge or the
cartridge case itself, making the cartridge unusable.
• Do not expose data cartridges to direct sunlight or sources of heat, including portable heaters
and heating ducts.
• The operating temperature range for data cartridges is 10 to 35º C. The storage temperature
range is -40 to +60º C in a dust-free environment in which relative humidity is always between
20 percent and 80 percent (non-condensing).
• If the data cartridge has been exposed to temperatures outside the specified ranges, stabilize the
cartridge at room temperature for the same length of time it was exposed to extreme temperatures
or 24 hours, whichever is less.
• Do not place data cartridges near sources of electromagnetic energy or strong magnetic
fields such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to
electromagnetic energy or magnetic fields can destroy data and the embedded servo code written
on the media by the cartridge manufacturer, which can render the cartridge unusable.
• Place identification labels only in the designated area on the cartridge.
Labeling tape cartridges

The device contains a bar code reader that reads the tape labels and stores the inventory data in memory.
The device then provides the inventory information to the host application, OCP, and RMI. Having a bar
code label on each tape cartridge enables the bar code reader to identify the cartridge quickly, thereby
speeding up inventory time. Make it a practice to use bar code labels on your tape cartridges.
TIP:
The bar code scanner must scan each tape or the back of the storage slot until it reads the bar code label
for the cartridge or storage slot, or determines that the slot is empty. The bar code scanner can identify a
properly labeled cartridge on the first scan. It can identify an empty slot on the second scan. It will try
several more scans and then tap on the cartridge before determining that an unlabeled cartridge is in the
slot, which takes about four times as long as identifying a properly labeled cartridge. Even if you do not
need the bar code information, use bar code labels to speed up inventory time.
Your host software may need to keep track of the following information via the associated bar code:
• Date of format or initialization
• Tape's media pool
• Data residing on the tape
• Age of the backup

• Errors encountered while using the tape (to determine if the tape is faulty)
IMPORTANT:
Misusing and misunderstanding bar code technology can result in backup and restore failures. To
ensure that your bar code labels meet HP's quality standards, always purchase them from an approved
supplier and never print bar code labels yourself.
To order bar code labels from an HP-authorized reseller:
• In the United States, call 1-800-345-1518.
• Elsewhere, see the HP website: http://www.hp.com, then click Contact HP to find locations and
telephone numbers.
For more information, see the Bar Code Label Requirements, Compatibility and Usage white paper
available from http://www.hp.com/support.
Ultrium tape cartridges have a recessed area located on the face of the cartridge next to the write-protect
switch. Use this area for attaching the adhesive-backed bar code label. Only apply labels as shown:
10452
10453
IMPORTANT:
The bar code label should only be applied as shown, with the alphanumeric portion facing the hub side
of the tape cartridge. Never apply multiple labels onto a cartridge because extra labels can cause
the cartridge to jam in a tape drive.
Write-protecting tape cartridges

All rewriteable data cartridges have a write-protect switch to prevent accidental erasure or overwriting
of data. Before loading a cartridge into the device, make sure the write-protect switch on the front of
the cartridge is in the desired position.
• Slide the switch to the left to allow the device to write data to the cartridge (see Figure 17, 1).
• Slide the switch to the right to write-protect the cartridge. An indicator, such as a red mark or
small padlock, is visible showing that the cartridge is write-protected (see Figure 17, 2).

5
2
3
4
10454
Figure 17 Write-protecting the data cartridge

1. Write-enabled 2. Write-protected
3. Write-protect switch 4. Bar code label
5. Insertion arrow
Backward read compatibility

HP Ultrium data cartridges are fully supported and compatible with HP StorageWorks Ultrium tape
products (see Backward read compatibility). Because HP Ultrium media is Ultrium logo compliant, it may
be used with any other non-HP device that bears the Ultrium logo.
Table 12 Backward read compatibility
LTO-1 drive LTO-2 drive LTO-3 drive LTO-4 drive
LTO-1 media Read/Write Read/Write Read only Incompatible
LTO-2 media Incompatible Read/Write Read/Write Read only
LTO-3 media Incompatible Incompatible Read/Write Read/Write
LTO-4 media Incompatible Incompatible Incompatible Read/Write
CAUTION:
Ultrium 2 and Ultrium 3 tape drives require the most recent firmware to immediately identify Ultrium 4
media. Without the most recent firmware, loading an Ultrium 4 cartridge into an earlier generation
drive may result in a long media identification and unload time. The drive may not identify the media
and return a load error before the application software times out waiting for the load. HP strongly
recommends keeping your tape drives updated to the most recent firmware.
Magazines
The device has removable magazines. Magazine access is password protected. For safety reasons, the
robotic motion is stopped when a magazine is removed.
The magazines can be released using the operator control panel (OCP), the remote management
interface (RMI), or by a manual release. HP recommends that you release the magazine using the OCP
or RMI. The magazine must only be removed manually when the OCP or RMI process has failed, or the
device no longer has power.

IMPORTANT:
To manually release a magazine, see “Releasing the magazines manually” on page 98. However, this
manual process should only be used if the magazine cannot be released using the operator control panel
or the remote management interface.
The slot numbering scheme is shown in Figure 18 for the left magazine, and Figure 19 for the right
magazine.
3
2
1
1M
Mailslot
11139
Figure 18 Left magazine—slot numbering with mailslot enabled
7
6
5
4
11140
Figure 19 Right magazine—slot numbering with mailslot enabled

* When the mailslot is disabled, the mailslot becomes Slot 1 and all other slots are re-numbered
accordingly.

4 Operating the Tape Autoloader
The Tape Autoloader can be operated by the following methods:
• Remote management interface (RMI) — this interface lets you monitor and control the Autoloader
from a web page. You can access most Autoloader functions from the RMI.
• Operator control panel (OCP) — this interface lets you operate the device from the front panel.
• Host backup software — You can perform any functions provided by the backup software.
NOTE:
The device's network settings must be configured and the administrator password set to use the RMI.
Remote management interface (RMI)

Overview
The remote management interface (RMI) lets you monitor and control your device through the World
Wide Web (WWW). The RMI hosts a dedicated, protected Internet site that displays a graphical
representation of your device.
Before using the RMI, you must configure the device's networking and set the admin-
istrator password with the OCP. (See “Configuring network settings” on page 74 and
“Changing the administrator password” on page 70.)
To start the RMI, open any HTML browser and enter the IP address of the device in the browser's
address bar.
TIP:
Check the Help screens in the RMI for additional information. The help pages are updated with most
firmware updates and often contain technical details that are not contained in this document. To access
RMI help, click Help on the right side of the Web page banner, as shown in “Getting help” on page 43.
The following functions are available through the remote management interface:
• “Identity ” on page 44
• “Viewing static device information” on page 44
• “Viewing static drive information” on page 45
• “Status” on page 46
• “Viewing dynamic device information” on page 46
• “Viewing dynamic drive information” on page 47
• “Viewing the tape cartridge inventory ” on page 49
• “Configuration” on page 50
• “Changing the system configuration” on page 50
• “Changing the drive configuration” on page 52
• “Changing the network configuration” on page 53
• “Changing the administrative password” on page 54
• “Setting date/time” on page 55

• “Setting error log mode” on page 55
• “Setting event notification parameters” on page 56
• “Restoring factory defaults” on page 56
• “Operations” on page 57
• “Moving media” on page 57
• “Updating the current media inventory” on page 58
• “Releasing and replacing the magazines” on page 58
• “Support” on page 59
• “Performing general diagnostics” on page 59
• “Service - Service restricted” on page 59
• “Determining and updating firmware ” on page 60
• “Rebooting the device” on page 60
• “Viewing logs” on page 61
• “Cleaning tape drive” on page 61
• “Downloading a support ticket” on page 62
Login
To login, select the Account Type, enter a password if required, and then click Sign In. See Figure 20.
Figure 20 RMI login page

The Account Types are:
• User — no password is required (leave the password box blank).
• Administrator — the administrator password is required. The same administrator password is used
for the RMI and OCP. There is not a default administrator password; the administrator password
must be set with the OCP before it can be used with the RMI. If the administrator password is lost,
contact HP to generate a temporary password that will grant administrator access.
• Service —access to this level is by HP Service personnel only. The service password is set at the
factory. The same service password is used for the RMI and OCP.
The user login provides access to the Identity and Status options, but not the Configuration, Operations,
and Support options. Administrator level provides access to all screens except for the Log configuration
and HP Service screens.

TIP:
By default, the administrator password is unset; all of the digits are null. You must set the administrator
password from the OCP to protect the administrator functions on the OCP and enable the administrator
functions in the RMI.
Status pane
The System Status pane (see Figure 21) shows the current device and drive status.
Figure 21 System Status pane
The System Status pane displays the following:

• Updated time — the day, date, and time of the most recent status view. This timestamp comes
from your computer and may be different from the Autoloader Time at the bottom of the pane.
Click your browser's reload button to refresh the system status.
• Autoloader Name — the name of the device, which was set in the Configuration: System screen.
• Status of the Autoloader and tape drive
The green Status Ok icon indicates that the device is fully operational and that no user
intervention is required.
The blue exclamation point Status Warning icon indicates that user intervention is necessary, but
that the device can still perform most operations.
The red X Status Error icon indicates that user intervention is required and that the device is
not capable of performing some operations.
• Slots (Free/Total) — Free is the number of empty storage slots. Total is the number of storage slots
available to the host software, which does NOT include reserved slots.
• Mailslot — shows whether the mailslot is open, closed, or disabled.
• Autoloader Time — the date and time from the Autoloader, which can be set from the OCP or
RMI. The Autoloader Time is updated when the system status is refreshed. The time of the most
recent refresh is the Updated time at the top of the pane. If you call HP Service to request a
temporary administrator password, refresh the system status with your browser reload button and
then give the service engineer this Autoloader Time.
Getting help
For additional information about fields on the RMI screens, click on Help in the upper right corner
(see Figure 22). The help pages are updated with most firmware updates and often contain technical
details that are not contained in this document.

Figure 22 Help button
Identity
Viewing static device information

The Identity: Autoloader page provides static information about the device.
Figure 23 Identity: Autoloader page
You can see, but not modify, the following:

• Serial Number — the electronic serial number for the device. It should match the serial number
printed on the device's label, located on the pull out tab under the drive on the back of the device.
• Product ID — how the device identifies itself to the host computer.
• Currently Installed Autoloader Firmware x.xx / y.yy
• x.xx is the version of the Autoloader controller firmware
• y.yy is the version of the robotics firmware.
• Bootcode Firmware Revision
• IP Address — the Autoloader’s network address
• MAC Address — a unique identifier for the autoloader controller's network interface
• Autoloader Mode
• Automatic — the device will switch from Sequential to Random mode if it receives media
changer SCSI commands.
• Manual — the device will stay in the current mode until another mode is configured by a user.
• Random — the device will not automatically load and unload tapes. Instead, it will wait for
commands from the backup software or the OCP to load and unload tapes.
• Sequential — the device will automatically unload the tape in the drive when the host software
sends an unload command to the drive and then automatically load the tape from the next
highest sequentially numbered full slot.

• Loop — in Loop mode, the Autoloader will load the tape from the lowest numbered full slot
after the tape from the highest numbered full slot is unloaded. If Loop is not listed, the
Autoloader will stop automatically loading and unloading tapes after the tape from the last
full slot is unloaded.
CAUTION:
Since loop mode will endlessly cycle through the tapes, it is possible to overwrite old data. Make
sure that there are enough tapes in the Autoloader or that the tapes are regularly rotated in and
out to ensure that data you want to save is not overwritten.
• Autoload — the device will automatically load the tape from the lowest numbered full slot
on power up.
• WWide Node Name — a world wide unique identifier that the Autoloader reports over SCSI and
may be used by operating systems or software applications to identify and track the Autoloader
Viewing static drive information

The Identity: Drive page and Identity: Drive page (SAS) provide detailed information about the tape drive.
Figure 24 Identity: Drive page (parallel SCSI)

Figure 25 Identity: Drive page (SAS)
• Vendor ID — will always be HP.
• Product ID — product identification information that is given by the drive.
• Serial Number — electronic serial number of the drive. It should match the physical serial
number of the drive.
• Firmware Revision — version of the currently installed drive firmware.
• SCSI ID — SCSI address of the drive. The LUN for the tape drive is 0.
• World Wide ID (SAS drive only) — world wide unique name for the drive. The World Wide ID is
assigned by the autoloader controller to the drive bay and cannot be changed by the user. When
a tape drive is replaced, the World Wide ID is re-assigned to the replacement drive.
• Physical Drive Slot Number — the physical location of the drive. Will always be 1.
• SCSI Element Address — element address. The SCSI Element Address is set at the factory and
can only be configured by a host application.
• Autoloader LUN Hosted by Drive — Yes, if this drive is hosting the Autoloader at LUN 1. Will
always be Yes for the 1/8 G2 Tape Autoloader.
• Data Compression — Yes, if the host has hardware compression turned on for the drive.
• Interface Type — SCSI or SAS
Status
Viewing dynamic device information
The Status: Autoloader page displays dynamic information about the device. When you click Refresh, the
status is updated immediately.

Figure 26 Status: Autoloader page
• Status — the overall status of the device
The device is operating normally.
The device is functional, but might have an issue that should be addressed.
The device is in a failed state.
• Cartridge in Transport — the slot number where the tape currently in the robot originated. None
if there is not a tape in the robotic.
• Odometer — the total number of moves the device has performed since its manufacture.
• Total Power On Time — the number of days, hours, and minutes that the device has been
powered on since its manufacture.
• Robotic Status — the current status of the robotics and a description of the operation the robot is
currently performing.
• Media Removal — Prevented, if the backup software is preventing media removal from the
Autoloader. When media removal is prevented, the mailslot and magazine functionality is
disabled.
• Left Magazine — Present, if the device senses the presence of the left magazine.
• Right Magazine — Present, if the device senses the presence of the right magazine.
Viewing dynamic drive information

The Status: Drive page (parallel SCSI) and Status: Drive page (SAS) provide detailed information about
the tape drive in the Autoloader. When you click Refresh, the status is updated immediately.

Figure 27 Status: Drive page (parallel SCSI)
Figure 28 Status: Drive page (SAS)

• Status of the drive
The drive is operating normally.
The device is functional, but might have an issue that should be addressed.
The drive is in a failed state.
• Cartridge in Drive — information about the cartridge, if any, currently in the drive.
• Drive Error Code — the current drive error code if the drive is in a failed state. See
“Drive error codes” on page 110 for a list of drive error codes.
• Internal Drive Temperature — internal temperature reported by the drive. The normal temperature
range is provided for reference and varies depending on the type of tape drive. The tape drive
will send out errors if there is any possibility of error due to temperature.

NOTE:
The Internal Drive Temperature is not the temperature of the tape path in the drive nor is this the
operating environment temperature.
• Cooling Fan Active — On if the cooling fan is on

• Drive Activity — the current drive activity
• Port A Status (SAS tape drives) — current status of the port
• Speed (SAS drives) — the current speed setting of the drive port
• Hashed SAS address — A short version of the SAS World Wide Identifier (WWI) that is
generated using a well-defined hash algorithm and is suitable for device identification in most
systems. Some management software may report this value.
Viewing the tape cartridge inventory

The Status: Inventory page provides detailed information about the tape in the tape drive, with a
summary of tapes in magazine slots.
Figure 29 Status: Inventory page

A dark rectangle indicates a full slot, a yellow rectangle indicates a cartridge with a problem, and a
white rectangle indicates an empty slot.
To see detailed information about the tapes in a magazine, click on the + button to expand the display
for the magazine (see Figure 30).
Figure 30 Status: Inventory: Media details pane

In the media details pane,

• Slot # — lists “Mailslot” or the index number of each slot in the magazine from lowest to highest.
• Attn — indicates an attention state for storage slots or provides information on the mailslot state.
• Status — Full or Empty.
• In Drive — shows when the tape from this slot is in a drive.
• Label — the bar code label data for the tape in the slot.
• Media Loads — the number of times this tape has been loaded into a drive in its lifetime. This
field may be blank if the tape has not been loaded into a drive in this device or if the inventory
has changed.
• Comment — any additional information about the tape in the slot (for example, Clean Tape if
the cartridge is a cleaning tape).
Configuration
Changing the system configuration

System configuration changes are only applied after the Apply Selections or the Submit button is selected.
After making the selection, a warning page informs you of the impact of the proposed change. In some
cases a pop-up screen asks you to confirm the change. Many changes also require the device to reboot.
(See “Configuration: System page” on page 50.)
Figure 31 Configuration: System page

A list of changes that can be made are:
• Autoloader Name — used as the sender of e-mail alerts and the identity of the device in SNMP
messages. The name may not include spaces or special characters.
• Autoloader LUN Hosted by Drive — will always be 1 because the Autoloader only has one
tape drive.
• Autoloader Mode: Random, Sequential, Automatic, Autoload, Loop

The Autoloader supports three behavior modes: Random, Sequential, and Automatic. The
Autoloader automatically detects the required mode from the series of SCSI commands it receives;
however, you can also change the mode. Choose the operating mode based on the capabilities
of the software controlling the tape cartridges.
Random mode: Random mode is used with a full featured or a robotics-aware backup application.
This is the most common mode of operation. In Random mode, the device does not automatically
load tapes into the drive; it waits for commands from the software. Your backup software must
support robotics, which may require an additional software module.
Sequential mode: Sequential mode is used when the backup software is NOT robotics-aware or
was designed for standalone drives only. In Sequential mode, the device automatically loads and
unloads tapes from the drive. The operator determines a tape to load by loading the desired
tape into the tape drive.
When a tape is unloaded for any reason, the device automatically removes the tape from the
drive, puts it in its original slot, then loads the tape from the next available higher numbered slot.
To further determine how you want tapes loaded into the tape drive while in Sequential mode,
you can set Loop and Autoload options from the operator control panel.
• When Autoload mode is on, the device automatically loads the cartridge from the
lowest-numbered full slot into the tape drive. It then follows standard sequential operation.
• When Loop mode is on, the original first cartridge in the sequence is reloaded after the device
has cycled through all available cartridges. If Loop mode is off and the last cartridge has
been unloaded, the device stops loading cartridges until you load another manually.
CAUTION:
Use caution when choosing Loop mode because it makes it possible to overwrite data on
previously written cartridges.
Automatic mode: The default setting is Automatic mode, which allows the device to switch between
Random and Sequential modes depending on the SCSI commands received. The device stays in
Sequential mode until it receives media changer SCSI commands which put it in to Random mode.
• Active Slots: The number of slots that are available to the backup software. You can store
cleaning or data tapes in the device and reduce the number of Active Slots accordingly. The
slots are inactivated from the highest slot number down. The default is to make the maximum
number of slots active.
You can reserve up to six slots. If the mailslot is enabled, the maximum number of Active Slots is
reduced by one.
• Mailslot Enabled — configures the first slot as a mailslot or storage slot. Enabling the mailslot will
reduce the total number of storage slots. The default is disabled.
CAUTION:
Since the mailslot is located where the lowest numbered storage slot would be, enabling and
disabling the mailslot will re-number all of the other storage slots. After enabling or disabling the
mailslot, update the backup software inventory. You might also need to re-configure the backup
software to adjust the number of storage slots and presence of the mailslot.
• Auto Clean Enabled: When auto clean is enabled, the device automatically loads a cleaning
cartridge when a tape drive needs to be cleaned. The device identifies a tape cartridge as a
cleaning cartridge if it has a bar code label that starts with CLN or after an unlabeled cleaning
tape has been loaded into the tape drive.
The Autoloader can use a cleaning cartridge from any slot, even if the slot is not active. The
Autoloader keeps track of the usage count for each of the cleaning cartridges. When multiple
cleaning cartridges are available, the Autoloader will first choose an unknown cleaning cartridge
so the Autoloader can start tracking the cartridge's usage count. If the Autoloader knows the
usage count for all of the cleaning cartridges, the Autoloader will choose the one with the
highest usage count.
Auto cleaning is disabled by default. You can enable automatic cleaning even if there are no
cleaning cartridges in the device. In this case, the device will display a warning message.

CAUTION:
Only enable automatic cleaning in either the backup application or the Autoloader, not both.
• Barcode Label Length Reported to Host — the number of bar code characters reported to the host
application. This option provides interchange compatibility with libraries with more limited bar
code reading capabilities. The default is 8.
• Barcode Label Alignment Reported to Host — configures the end of the bar code label characters
to report to the host application when reporting fewer than the maximum number of characters.
For example, when reporting only six characters of the bar code label 12345678, if alignment
is left, the Autoloader will report 123456. If alignment is right, the Autoloader will report
345678. The default is left.
• Ignore Barcode Media ID — when disabled, the barcode Media ID on the tape cartridges will be
checked by the Autoloader. The Autoloader will only allow appropriate tape cartridges to be
loaded into tape drives. The barcode Media ID is the last two characters of the barcode. For
example, an LTO-4 labeled cartridge will not be allowed to move into an LTO-3 tape drive.
See “Backward read compatibility” on page 38. When Ignore Barcode Media ID is enabled,
the Autoloader will move any tape to any tape drive. If the cartridge is incompatible with the
tape drive, a message will be displayed. HP strongly recommends that all tape cartridges have
barcodes with the correct Media ID.
• Magazine access using front panel - Admin password required — when enabled, the
Administrator password is required to remove the magazines from the front panel. When
disabled, the magazines may be removed using the operator control panel without entering a
password. The default is to require the Administrator password.
Changing the drive configuration

Use the Configuration: Drive page to change the tape drive's SCSI ID and power the tape drive off or
on. Use the Configuration: Drive page (SAS) to power a SAS drive on or off. No configuration is
needed for SAS drives.
Figure 32 Configuration: Drive page

Figure 33 Configuration: Drive page (SAS)
Changing the network configuration

Use the Configuration: Network page to see and modify the current network configuration. When you
request a change, a pop-up box will ask you to confirm the changes.
From this page you can enable and configure SNMP (Simple Network Management Protocol), which allows
applications such as HP Systems Insight Manager (http://www.hp.com/products/SystemInsightManager)
to manage the device. The device supports both SNMP configuration and SNMP traps. SNMP can only
be configured with the RMI; it cannot be configured with the OCP.
Figure 34 Configuration: Network page

You may change the:
• DHCP Address — When On, the device will get an IP address from a DHCP server each time the
device is booted. The default is On.

• IP Address — configures the IP address if DHCP Address is not On.
• Network Mask — configures the network mask of the Autoloader controller if DHCP Address
is not On.
• Gateway Address — configures the gateway address of the Autoloader if DHCP Address is
not On.
• SNMP Enabled — When checked, the device can be managed by other computers running
SNMP management software.
• SNMP Target IP Address — the IP addresses for up to three computers running SNMP
management software. IP addresses will not be cleared if SNMP is disabled, but those targets will
no longer be able to manage the Autoloader and will not receive traps from the Autoloader.
• Community Name — a string used to match the SNMP management station and device. It must
be set the same on both the management station and the Autoloader. The default community
name is public.
• SNMP Trap Notification Filter — the types of events for which the device should send SNMP traps.
Configuring HP Systems Insight Manager for the Tape Autoloader

The Autoloader uses the HP NetCitizen MIB, which is supported by HP Systems Insight Manager (SIM)
and many other applications. To detect the Tape Autoloader using a remote management application,
such as HP SIM, you must first add the IP address for the management system as an SNMP target using
the network configuration. SNMP queries are only accepted from configured targets.
To configure the Autoloader for use with HP SIM:
1. From the RMI, add the HP SIM management station as an SNMP target.
2. If the Autoloader IP address is in an HP SIM automatic discovery IP address list, the SIM management
station will detect the Autoloader at the next scheduled scan.
To configure HP SIM for manual discovery:
1. In the HP SIM toolbar, click Options > Discovery.
2. Click the Manual tab.
3. Enter the Autoloader's IP address or system name.
SIM 5.1 will automatically detect the system type and product name.
To manually identify the Autoloader with SIM 5.0 and older:
1. In the HP SIM System and Event Collections pane, click Systems by Type.
2. In the Systems by Type pane, click All systems.
3. Click the link with the IP address or name of the Tape Autoloader.
4. Click the Tools & Links tab.
5. Click Edit System Properties.
6. Set System Type to Tape Library.
7. Enter the Product Model of your Tape Autoloader.
8. Click OK.
Changing the administrator password

Use the Configuration: Password page to change the administrator password for the RMI and OCP.
NOTE:
You must set the administrator password with the OCP before you can access administrator functionality
in the RMI. See “Changing the administrator password” on page 70.

Figure 35 Configuration: Password page
The password is exactly eight numbers, each between 0 and 9.
Setting the date and time

Use the Configuration: Date/Time page to set the date and time. The time is based on a 24–hour
clock, where 1:00 pm is 13:00.
NOTE:
The Autoloader does not adjust its time to daylight saving time; the time must be adjusted manually.
Figure 36 Configuration: Date/Time page
Setting error log mode

The Configuration: Log page can only be accessed by HP Service personnel.

Figure 37 Configuration: Log page
Setting event notification parameters

The Configuration: Event notification page lets you configure e-mail notification of Autoloader events.
Figure 38 Configuration: Event notification page

You may change the:
• Notification Level — the types of events for which the device should send e-mail
• To Email Address — the address to which to send the reported events (e.g.
firstname.lastname@example.com)
• Email Domain — domain of the return e-mail address (e.g. example.com)
• SMTP Server Address — IP address of the SMTP server
Restoring factory defaults

Use the Configuration: Restore defaults page to restore the configuration to the factory defaults or to reset
the administrator password to null. The device will perform an inventory after the defaults are restored.

IMPORTANT:
Once you reset the administrator password to null, you will not be able to access the administrator
functions in the RMI until you set an administrator password through the OCP. To change the
administrator password, use “Configuration: Password page” on page 55.
Figure 39 Configuration: Restore defaults page

The restored settings are:
• SCSI address: 4
• Drive power: drive powered on
• Active slots: maximum possible
• Autoloader mode: Automatic
• Loop: No
• Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only)
• Barcode reader label length: 8
• Barcode reader alignment: Left
• Error recovery: On
• Mailslot configuration: mailslot disabled
• Auto clean: disabled
• SNMP: disabled, but saved addresses do not change
• E-mail notification: disabled, but configurations retained
The following settings are not reset:
• Administrator password
• Network settings (network is always enabled and the network addresses are retained)
• Date and time
Operations
Moving media
Use the Operations: Move Media page to move tape cartridges within the device.
IMPORTANT:
Moving media manually can interfere with backup software operations. Ensure backups are complete
before moving media.

Figure 40 Operations: Move Media page
To move a tape, select the source and destination and then click the Move button in the center of the
screen to start the move.
Updating the current media inventory

Use the Operations: Inventory page to have the device re-scan the tapes to update the media inventory.
Figure 41 Operations: Inventory page
Releasing and replacing the magazines

Use the Operations: Magazine page to release the right or left magazine. When you click Release,
the device will unlock the magazine and display Left Magazine Unlocked or Right Magazine Unlocked
on the OCP screen. The magazine does not move until you pull it out of the device. If you do not
remove the magazine within a few seconds, the device will lock it. When you replace the magazine, the
device will inventory the magazine's tape cartridges.

Figure 42 Operations: Magazines page
NOTE:
To manually release a magazine, see “Releasing the magazines manually” on page 98. However, this
manual process should only be used if the magazine cannot be released using the operator control panel
or the remote management interface.
Support
CAUTION:
Some RMI operations take the device offline. This inactive mode can interfere with host-based application
software, causing data loss. Ensure that the device is idle before attempting to perform any remote
operations that take it offline.
Performing general diagnostics

Use the Support: General Diagnostic page to run general tests to verify the usability and reliability of
the device. Select the test and enter the number of test cycles before starting the test. To cancel the test
early, click on the Stop button.
Figure 43 Support: General Diagnostic page
HP Service - Service restricted

The Support: HP Service page page can only be accessed by service personnel to execute detailed tests
on the different components of the device or special read/write diagnostics on the drives.

Figure 44 Support: HP Service page
Determining and updating firmware

Use the Support: Firmware page to see the current version of the device and drive firmware, and upload
new firmware. The firmware files must be in the HP L&TT format with the .frm file extension. You can find
firmware files on the HP Support website: http://www.hp.com/support. After the firmware is updated,
the device or tape drive with updated firmware is reset.
CAUTION:
Do not interrupt the device while a firmware update is in progress. Updating the tape drive firmware can take
several minutes because the firmware is transferred through a serial connection.
Figure 45 Support: Firmware page
Rebooting the device

Use the Support: Reboot page to do a soft reset of the device, which will run the Power On Self Test
(POST) and scan for a new inventory. The RMI web page will refresh itself after a short time delay. This
time should be sufficient to reload the page. However, during a reboot, the connection to the device may
be lost. If the connection is lost, you will have to reload the page manually.

Figure 46 Support: Reboot page
Viewing logs
From the Support: Autoloader Logs page you can see the Autoloader logs. The available logs are: Error
Trace, Informational Trace, Warning Trace, Configuration Change Trace, and Standard Trace.
The log entries are displayed in order of most recent to oldest. The format for the log entries is:
nl
YY.MM.DD HH.MM.SS.ss LIB/ERR<80 89 62 40

• YY.MM.DD — the date displayed as Year.Month.Day
• HH.MM.SS.ss — the time displayed as Hour.Minute.Second.Hundredths of a second
• First code — hard or soft error. The code after LIB/ERR (80 in the example) will be 80 or 40. 80
indicates a hard error, 40 indicates a soft error.
• Second code — the main error code (89 in this example). See “Error codes” on page 98 for a
list of error codes and recovery procedures.
• Third code — the sub-code (62 in this example). See “Error sub-codes” on page 110 for a
list of sub-codes.
• Fourth code — sub-code-specific information for factory use only
Figure 47 Support: Autoloader Logs page
Cleaning the tape drive

Use the Support: Clean Drive page to clean the tape drive.

• Slot # — select the slot number of the cleaning tape
Figure 48 Support: Clean Drive page
Downloading a support ticket

Use the Support: Support ticket page to download a support ticket for the Autoloader or tape drive. The
support ticket can help an HP service engineer or system administrator diagnose a device problem. You
can view the contents of the support ticket with HP Library & Tape Tools.
NOTE:
Ultrium 2 and 3 tape drives must be empty to download support tickets. Ultrium 4 tape drives with
firmware newer than B34W (parallel SCSI) or U24W (SAS) will automatically generate a support ticket
during an unload and that ticket may be downloaded at any time. Ultrium 4 tape drives with older
firmware must be empty to download a support ticket. Gathering a current ticket for an Ultrium 4 tape
drive may cause a temporary performance decrease while the ticket is generated.
Figure 49 Support: Support Ticket page
Operator control panel (OCP)

The operator control panel on the front of the device includes a 2-line by 16-character green backlit liquid
crystal display (LCD), four function keys, and four LEDs. This panel provides everything you need to
monitor the Autoloader’s status and control its functions.
The following functions are available through the OCP:

• “Unlocking the mailslot” on page 67
• “Status/Information” on page 67
• “Inventory” on page 68
• “Device information” on page 69
• “Drive information” on page 69
• “Component status” on page 69
• “Network information” on page 70
• “Configuration” on page 70
• “Changing the administrator password” on page 70
• “Setting the number of reserved slots ” on page 71
• “Configuring the mailslot” on page 71
• “Bar code report format” on page 71
• “Changing the SCSI address” on page 72
• “Setting behaviors” on page 72
• “Setting the date and time” on page 73
• “Configuring network settings” on page 74
• “Configuring automatic cleaning” on page 74
• “Operations” on page 75
• “Unlocking, removing, and replacing magazines” on page 76
• “Cleaning the tape drive” on page 76
• “Moving tapes in the device” on page 77
• “Updating tape cartridge inventory” on page 78
• “Rebooting” on page 78
• “Enabling password locks” on page 78
• “Support” on page 78
• “Powering a drive on or off” on page 79
• “Running the slot to slot test” on page 79
• “Running the Wellness test” on page 80
• “Running the demonstration” on page 79
• “Updating firmware” on page 80
• “Forcing the drive to eject a tape” on page 82
LED indicators
The operator panel includes four LEDs that provide a summary of the device status as detailed in Figure 50.

1 2 3 4
11159
Figure 50 LEDs
1. Green Ready. Illuminated when power is on. Blinking during tape drive or robotics activity.
2. Amber Clean. Illuminated when a cleaning cartridge should be used.
3. Amber Attention. Illuminated if the device has detected a condition that requires attention.
Error. Illuminated if an unrecoverable error occurs. A corresponding error message
4. Amber
displays on the LCD screen.
Autoloader home screen

The first line of the Home screen displays the device's product name as shown in Figure 51. The second
line displays a brief status message.
11172
Figure 51 Home screen

Drive status definitions are listed in Table 13.

Table 13 Drive status
Status Definition
IDLE Drive has a tape inserted, but there is no activity
RDY Drive has no tape
RD Drive is reading
FWD Drive is forwarding
WR Drive is writing
LD Drive is loading a tape
ULD Drive is unloading a tape
CLN Drive is cleaning
RWD Drive is rewinding
SEEK Drive is seeking
ERS Drive is erasing a tape
FORM Drive is formatting a tape
CAL Drive is calibrating
RMVD Drive has been removed
OFF Drive is disabled
No Drive The drive is physically and logically not present.
Operator control panel buttons

The four operator control panel buttons, described in Figure 52, let you traverse the OCP menu structure
and enter information.
10763
Figure 52 Operator control panel buttons

Cancels the current menu option, returns to the previous menu level, or returns to the Home
Cancel
screen.
Enter Enters the menu or selects the option displayed on the LCD screen.
Previous Selects the previous item or value in the currently displayed menu.
Next Selects the next item or value in the currently displayed menu.

Understanding the menu structure
The OCP options are organized under five menus: Unlock Mailslot, Status/Information, Configuration,
Operations, and Support. From the Home screen, press Enter to bring up the first menu item. From a
menu, use the Previous and Next keys to cycle through the menus, press Enter to see the first option in the
menu, or press Cancel to return to the Home screen.
From an option, use the Previous and Next keys to cycle through the options in the menu, press Enter to
select the option, or press Cancel to return to the menu list.
The menu structure is shown in Figure 53.
HOME
Unlock Mailslot Status/Information Configuration Operations Su pport
Mailslot Unlocked Inventory Change Admin Password Unlock Left Magazines Power On/Off Drive
Once sensors detect

Mailslot is open Autoloader Information Set Reserved Slot Count Unlock Right Magazines Run Demo
<– Close Mailslot Drive Information Configure Mailslot Clean Drive Run Slot To Slot Test
Component Status Barcode Format

Reporting Move Tape Run Wellness Test
Network Information Change Drive SCSI ID Perform Inventory Upgrade Firmware
Autoloader Behavior Reboot Autoloader Force Drive To Eject Tape
Autoloader Date/Time Enable Autoloader Autoloader Error Log

Password Locks
Configure Network Settings Autoloader Warning Log
Configure Auto Cleaning Download Support Ticket
Requires administrator password

Requires HP Service password Restore Defaults HP Service Area
(HP Service personnel only)
11167
Figure 53 Autoloader menu tree
The administrator password accesses all of the available functionality, except for the HP Service Area. A
user without the administrator password has access to the Unlock Mailslot and Status/Information menus.
Entering the administrator password
TIP:
By default, the administrator password is unset; all of the digits are null. You must set the administrator
password from the OCP to protect the administrator functions on the OCP and enable the administrator
functions in the RMI.

Options that require a password will prompt for a password before allowing access to the restricted
screens. Once entered, the administrator password does not need to be entered again unless there is
no user activity for five minutes or the password lock is enabled.
The number 1 should be flashing. To enter the password, do the following:
1. From the operator control panel, press Next to scroll to the first number of the password.
2. Press Enter. The number you selected is replaced with an asterisk (*), and the cursor proceeds
to the next text box.
3. Repeat steps 1 and 2 until you have entered all eight numbers. After the last number has been
entered, the screen continues to the restricted area.
NOTE:
If you forget the administrator password, you cannot enter a new password. You must call your customer
service representative.
Unlocking the mailslot

The mailslot in the left magazine is used only with host system software that supports this feature. The
mailslot feature allows you to insert or remove a single tape without removing the entire magazine. The
benefit of using a mailslot is that the Autoloader will not inventory the rest of the slots in the magazine so
the device can return to service sooner. The mailslot is in the left magazine.
To access the mailslot:
1. From the Home screen, press Next until the screen displays Unlock Mailslot. Press Enter to select.
2. The mailslot ejects automatically. Pull the mailslot out to access the tape (see Figure 54).
3. The screen displays Close Mailslot.
4. Remove the tape cartridge from the mailslot and insert a different tape cartridge.
5. Push the magazine back into the Autoloader.
11142
Figure 54 Removing a tape from the mailslot
Status/Information
The Status/Information menu provides access to the following status options:
• “Inventory” on page 68
• “Device information” on page 69
• “Drive information” on page 69
• “Component status” on page 69
• “Network information” on page 70
To access the Status/Information menu:

1. From the Home screen, press Previous or Next until the screen displays Status/Information. Press
Enter to select.
2. Press Previous or Next until the screen displays your selected function. Press Enter to select.
Inventory
This option provides information on which slots have cartridges and which are empty. The second line on
the screen displays one of:
• Full (tapes without bar code labels)
• Bar code identification from the tape
• Empty
The device has the following inventory locations:
• Mailslot
• Left magazine
• Right magazine
• Drive
Each location provides different information:
• Drive or Mailslot: The screen display may read Mailslot AESO32L3, where AESO32L3 is an example
of the bar code number on the tape, or it may read Full or Empty.
• Left or right magazine: The screen display may read Left Magazine or Right Magazine. The second
line on the display indicates which slots have a tape or are empty. Slots in the left magazine
are numbered 1-4 or 1-3, and slots in the right magazine are numbered 5-8 or 4-7. Each slot is
represented by a character, as shown in Table 14.
Table 14 Display indication definitions
Character displayed Definition

X Slot has a tape
- Slot is empty
m Mailslot is enabled but does not have a tape
M Mailslot has a tape
C Slot has a cleaning tape
! Media needs attention, often as a result of a damaged or incompatible cartridge
NOTE:
If the mailslot is enabled, the storage slot count is reduced.
To view more details about the contents of each slot, press Enter when the screen displays either Left
Magazine or Right Magazine.
To view the tape inventory:
Enter to select.
2. Press Previous or Next until the screen displays Inventory. Press Enter to select.
3. By using Previous or Next, you can select from the following inventory locations:
• Left magazine — includes the mailslot
• Right magazine
• Drive

4. Select Left or Right Magazine. The OCP will display the contents of the lowest numbered slot in the
magazine. The display will show the tape bar code number, Full, or Empty.
5. Use Previous or Next to scroll through the remaining slots in the magazine. Press Cancel to choose
another inventory location.
6. Press Previous or Next until the screen displays Drive. Press Enter to select. The OCP will show the
tape bar code number, Full, or Empty.
Autoloader information
To obtain information about your Autoloader:
1. From the Home screen press Previous or Next until the screen displays Status/Information. Press
Enter to select.
2. Press Previous or Next until the screen displays Autoloader Information. Press Enter to select.
By using Previous or Next, you can select from the following information screens:
• Autoloader Time
• Firmware rev.
• Product ID
• Serial number
• SCSI ID and LUN
• Slots and Mailslots
• Odometer
Drive information
To obtain drive information:
Enter to select.
2. Press Previous or Next until the screen displays Drive 1 Information. Press Enter to select.
3. By using Previous or Next, you can select from the following information screens:
• Serial number
• Drive type
• Firmware revision
• SCSI ID (parallel SCSI tape drives only)
Component status
To obtain component status:
Enter to select.
2. Press Previous or Next until the screen displays Component Status. Press Enter to select.
3. By using Previous or Next, you can select from the following information screens:
• Drive activity
• Autoloader status
• Drive status
• Fan status
The second line of the screen will display one of the following:
• Good
• Warning

• Critical
• Failed
Network information
To access network settings for the device:
Enter to select.
2. Press Previous or Next until the screen displays Network Information. Press Enter to select.
3. By using Previous or Next, you can access the following information:
• Static IP or DHCP Enabled
• IP Address
• Sub Net
• Gateway
• MAC Address
Configuration
The Configuration menu provides access to the following configuration functions:
• “Changing the administrator password” on page 70
• “Setting the number of reserved slots ” on page 71
• “Configuring the mailslot” on page 71
• “Bar code report format” on page 71
• “Changing the SCSI address” on page 72
• “Setting behaviors” on page 72
• “Setting the date and time” on page 73
• “Configuring network settings” on page 74
• “Configuring automatic cleaning” on page 74
• “Restoring factory defaults” on page 75
To access the Configuration menu:
1. From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to
select.
Changing the administrator password

Use Change Admin Password to set or change the administrator password. Once the administrator
password is set, you must know the administrator password or the service password to change the
administrator password. Passwords consist of exactly eight numbers each between the values of 0 and 9.
Screens that require a password prompt for the password before allowing access to the restricted areas.
Once entered, the administrator password does not have to be entered a second time unless there is no
user activity for five minutes. Enter the administrator password if you are prompted to do so.
To change the administrator password:
select.
2. Press Previous or Next until the screen displays Change Admin Password. Press Enter to select.
3. The first number is flashing. Press Previous or Next to change the value of the flashing number.
When the flashing number shows the desired value, press Enter to select.

4. The screen displays the second number flashing. Repeat Step 3 until you have entered all eight
characters. Press Enter to select. After the last number has been entered, the password has been set
to the new password.
NOTE:
If you forget the administrator password, you cannot enter a new password. You must call your customer
service representative.
Setting the number of reserved slots

Reserved slots can be accessed by the remote management interface (RMI) and the operator control
panel (OCP), but are invisible to the host and backup software. For example, you might keep a cleaning
cartridge in a reserved slot if your backup software does not manage the cleaning process. You can
reserve up to six slots. Access to this feature requires the administrator password.
To set the reserved slot count:
select.
2. Press Previous or Next until the screen displays Set Reserved Slot Count. Press Enter to select.
3. Enter the administrator password if prompted.
4. Press Previous or Next to scroll through the display until the desired number of slots is displayed,
then press Enter.
Configuring the mailslot

The mailslot is a single slot at the front of the left magazine that you can access without removing the whole
magazine. Loading a tape through the mailslot is faster than opening the magazine because the device
does not need to inventory the rest of the magazine slots when you use the mailslot. Also, the device can
continue to function when the mailslot is open. Access to this feature requires the administrator password.
To enable or disable the mailslot:
select.
2. Press Previous or Next until the screen displays Configure Mailslot. Press Enter to select.
4. The screen displays either Mailslot Enabled or Mailslot Disabled.
5. Press Previous or Next until the screen displays Disable Mailslot? or Enable Mailslot?. Press Enter
when the correct action is displayed.
Bar code report format

You can configure how the tape bar code is displayed in the OCP and RMI, and how it is reported to
the host software. You can configure the number of characters to display and the whether the numbers
should be justified to the left or right. For example, when reporting only six characters of the bar code
label 12345678, if alignment is left, the Autoloader will report 123456. If alignment is right, the
Autoloader will report 345678. The default configuration is 8 Left. Access to this feature requires
the administrator password.
To configure the bar code report format:
select.
2. Press Previous or Next until the screen displays Barcode Format Report. Press Enter to select.

3. Press Previous or Next until the screen displays either Display Format or Host Format. The second
line displays the number of characters and the current format. To change the current format, press
Enter to select either Display or Host. An example of the screen display is # of characters 8.
4. Press Previous or Next until the desired number of characters is listed. Press Enter to select.
5. The screen displays either Alignment Left or Alignment Right. Use Previous or Next to toggle
between the two choices. Press Enter to select the correct alignment.
Changing the SCSI address (parallel SCSI drives)
CAUTION:
If you change the SCSI ID, you might need to cycle power on the host server and reconfigure your
backup software before you can use the device.
This option changes the SCSI address of the tape drive. The tape drive uses logical unit number (LUN) 0.
The SCSI address for the Autoloader will always be the same as the tape drive but will use LUN 1. Access
to this feature requires the administrator password.
To change the drive SCSI address:
select.
2. Press Previous or Next until the screen displays Change Drive. Press Enter to select.
4. The screen displays the current SCSI ID. Press Previous or Next to change the SCSI ID number. Press
Enter to select. An example of the screen display is Drive SCSI ID=6.
Setting behaviors
The Autoloader supports three behavior modes: Automatic, Random, and Sequential. The Autoloader
automatically detects the required mode from the series of SCSI commands it receives; however, you
can also change the mode from the Configuration menu. Choose the operating mode based on
the capabilities of the software controlling the tape cartridges. Access to this feature requires the
administrator password.
Automatic mode
The default setting is Automatic mode, which allows the device to switch between Random and Sequential
modes depending on the SCSI command received. The device stays in Sequential mode until it detects
media changer SCSI commands which put it into Random mode. You can also configure the device for
Sequential or Random mode. If you do this, it remains in Sequential or Random mode until you change it
back to Automatic, which can be done through the Configuration menu.
Random mode
Random mode is used with a full featured or a robotics-aware backup application. This is the most
common mode of operation. In Random mode, the device does not automatically load tapes into the
drive; it waits for commands from the software. Your backup software must support robotics, which may
require an additional software module.
Sequential mode
Sequential mode is used when the backup software is NOT robotics-aware or was designed for
standalone drives only. In Sequential mode, the device automatically loads and unloads tapes from the
drive. The operator determines a tape to load by loading the desired tape into the tape drive using the
operator control panel.

When a tape is full or unloaded for any reason, the device automatically removes the tape from the drive,
puts it in its original slot, then loads the tape from the next available higher numbered slot.
To further determine how you want tapes loaded into the tape drive while in Sequential mode, you can
set Loop and Autoload options from the operator control panel.
• When Autoload mode is on, the device automatically loads the cartridge from the lowest-numbered
full slot into the tape drive. It then follows standard sequential operation.
• When Loop mode is on, the original first cartridge in the sequence is reloaded after the device has
cycled through all available cartridges. If Loop mode is off and the last cartridge has been unloaded,
the device stops loading cartridges until you load another manually.
CAUTION:
Use caution when choosing Loop mode because it makes it possible to overwrite data on previously
written cartridges.
To set a behavior mode:

select.
2. Press Previous or Next until the screen displays Autoloader Behavior. Press Enter to select.
4. Press Previous or Next until the screen displays Autoloader Mode. The second line on the display
reads Automatic, Sequential, or Random. Press Enter.
5. Press Previous or Next to scroll through the screens for Automatic, Sequential, or Random. Press
Enter to select the operating mode.
6. Press Previous or Next until the screen displays either Autoload Mode Disabled or Autoload Mode
Enabled. To change the operating mode, press Enter.
7. The screen displays either Disable Autoload Mode or Enable Autoload Mode. Press Previous or Next
to toggle between enabled and disabled screens. Press Enter to select the operating mode.
8. Press Previous or Next until the screen displays either Loop Mode Disabled or Loop Mode Enabled.
To change loop mode, press Enter. The screen displays either Enable Loop Mode or Disable Loop
Mode. Press Enter to select the loop mode.
Setting the date and time
NOTE:
When setting the hours, the time is based on a 24-hour clock. There is no a.m. or p.m. designation.
Use Set Date and Time to set the date and time used to record events. Access to this feature requires
To set the date:
select.
2. Press Previous or Next until the screen displays Autoloader Date/Time. Press Enter to select.
4. The screen displays Set Yr/Month/Day 2006 / 07 / 21 with a flashing number. Press Previous or
Next to change the value of the flashing number. Press Enter to accept the value of the flashing
number and move to the next number.
5. Repeat Step 5 until all numbers in the date are correct. Press Enter.

6. The screen displays (example) Set Hours / Mins 16: 52 with the first number flashing. Press Previous
or Next until the flashing number reads correctly. Press Enter to move to the next number. Repeat this
step until all numbers in the time are correct. Press Enter.
Configuring network settings

The device can automatically obtain an IP address from a DHCP server when the device is powered on.
The device also supports user-specified fixed addresses through the front panel.
The device also supports SNMP. You can enable SNMP and configure the target addresses with the RMI.
See “Changing the network configuration” on page 53.
To configure network settings:
select.
2. Press Previous or Next until the screen displays Configure Network Settings. Press Enter to select.
3. Press Previous or Next until the screen displays DHCP Disabled or DHCP Enabled. To change the
DHCP condition, press Enter.
4. If DHCP is disabled, press Previous or Next until the screen displays IP address. The second line
displays the current IP address.
5. To change the IP address, press Enter. The screen displays Set IP Address with the first number
flashing. Press Previous or Next to change the flashing number to the correct value.
6. Press Enter to select the next number, until all numbers have been set. The screen displays New
IP Address.
7. Press Previous or Next until the screen displays Subnet Address. To change the Subnet Address,
press Enter. The screen displays Set Subnet Address, with the first number flashing.
8. Press Previous or Next to change the flashing number to the correct value. Press Enter to select
the next number.
9. Repeat Step 8 until all numbers have been set. The screen displays New Subnet Address.
10. Press Previous or Next until the screen displays Gateway Address. To change the Gateway Address,
press Enter. The screen displays Set Gateway Address, with the first number flashing.
11. Press Previous or Next to change the flashing number to the correct value. Press Enter to select
the next number.
12. Repeat Step 11 until all numbers have been set. The screen displays New Gateway Address. Press
Enter.
Configuring automatic cleaning

When auto clean is enabled, the device automatically loads a cleaning cartridge when a tape drive
needs to be cleaned. The device identifies a tape cartridge as a cleaning cartridge if is has a barcode
label that starts with CLN or after an unlabeled cleaning tape has been loaded into the tape drive.
The Autoloader can use a cleaning cartridge from any slot, even if the slot is reserved. The Autoloader
keeps track of the usage count for each of the cleaning cartridges. When multiple cleaning cartridges
are available, the Autoloader will first choose an unknown cleaning cartridge so the Autoloader can start
tracking the cartridge's usage count. If the Autoloader knows the usage count for all of the cleaning
cartridges, the Autoloader will choose the one with the highest usage count.
Auto cleaning is disabled by default. You can enable automatic cleaning even if there are no cleaning
cartridges in the device. In this case, the device will display a warning message.
CAUTION:
Only enable automatic cleaning in either the backup application or the Autoloader, not both.

To configure automatic cleaning:
select.
2. Press Previous or Next until the screen displays Configure Auto Cleaning. Press Enter to select.
3. Press Previous or Next until the screen displays Auto Cleaning Disabled or Auto Cleaning Enabled.
To change the auto cleaning configuration, press Enter.
4. Press Previous or Next until the screen displays the configuration you want. Press Enter.
Restoring factory defaults

The device can reset most of the configurations to the factory defaults, while retaining the settings
necessary to use the RMI. The device will perform an inventory after the defaults are restored. The
restored settings are:
• SCSI address: 4
• Master drive: reset to Drive 1
• Drive power: drive powered on
• Active slots: maximum possible
• Autoloader mode: Automatic
• Loop: No
• Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only)
• Barcode reader label length: 8
• Barcode reader alignment: Left
• Error recovery: On
• Mailslot configuration: mailslot disabled
• Auto clean: disabled
• SNMP: disabled, but saved addresses to not change
• E-mail notification: disabled, but configurations retained
The following settings are not reset:
• Administrator password
• Network settings (network is always enabled)
• Date and time
To restore the factory defaults:
select.
2. Press Previous or Next until the screen displays Restore Defaults. Press Enter to select.
Operations
The Operations menu provides access to the following options:
• “Unlocking, removing, and replacing magazines” on page 76
• “Cleaning the tape drive” on page 76
• “Moving tapes in the device” on page 77
• “Updating tape cartridge inventory” on page 78
• “Rebooting” on page 78
• “Enabling password locks” on page 78
To access the Operations menu:

1. From the Home screen, press Previous or Next until the screen displays Operations. Press Enter to
select.
Unlocking, removing, and replacing magazines

These OCP options let you gain access to the left and right magazine. Access to the magazines requires
the use of the administrator password.
To remove a magazine:
1. From the Home screen, press Previous or Next on the OCP until the screen displays Operations.
2. Press Enter to select.
3. Press Previous or Next until the screen displays either Unlock Left Magazine or Unlock Right
Magazine.
4. Press Enter to select the desired magazine to unlock.
5. Enter the administrator password if requested.
6. The display reads Left Magazine Unlocked or Right Magazine Unlocked.
7. Pull the released magazine out of the device.
8. The screen now displays Insert Left Magazine or Insert Right Magazine. The device cannot perform
any other operation until the magazine is replaced. After exchanging tapes in a magazine, slide the
magazine completely into the device. The magazine locks into place once it is correctly installed
and the device inventories the magazine.
Cleaning the tape drive

When the Clean drive LED is on, the tape drive needs to be cleaned. Cleaning times can
range from a few seconds to a few minutes during which time the Ready LED blinks. Use only
the designated cleaning cartridge for your tape drive model. All cartridges are available at
http://www.hp.com/go/storagemedia.
Use only Ultrium Universal cleaning cartridges.
IMPORTANT:
If the cleaning cartridge is not a valid cleaning cartridge, the LCD screen displays Invalid Tape and
the cartridge is returned to its original location.
IMPORTANT:
If the Clean drive LED or the Media Attention LED (on load or unload) occurs when inserting the same
cartridge after you have cleaned the drive, there may be a problem with that cartridge.
If you use the operator control panel to clean the tape drive, load the cleaning cartridge into the mailslot
or any other empty slot before beginning the cleaning steps. If you would like to keep a cleaning
cartridge in the device, the backup software must manage tape drive cleaning or be configured to
bypass the slot containing the cleaning cartridge.
Make sure a cleaning cartridge is in the mailslot or one of the magazines before beginning the cleaning
steps. You must first select the drive to be cleaned and then select the slot from which you want to
load the cleaning tape.
To clean the tape drive:
1. From the Home Screen, press Previous or Next until the screen displays Operations. Press Enter to
select.

2. Press Previous or Next until the screen displays Clean Drive. Press Enter to select.
3. Use Previous or Next until the screen displays Drive. The second line can display either Clean
Required or Good.
4. Press Enter. The screen displays either Cleaning Tape Slot 4 or Cleaning Tape Slot XX, where XX
represents flashing blocks. If a slot number is displayed, the tape in that slot has a bar code label
identifying the tape as a cleaning tape. If a slot number is displayed, continue to Step 6. If no slot
number is displayed, it indicates that the device is not able to detect that a cleaning tape with a bar
code is in the device. In this case, the operator must select the slot where a cleaning tape resides.
5. Use Previous or Next to display the location of a cleaning tape.
6. When the correct location for the cleaning tape is displayed, press Enter to select. While the device
cleans the drive, Cleaning Drive in progress it displays.
7. After the cleaning cycle is complete, the screen displays either Cleaning Drive Complete, or Cleaning
Drive Failed. If the cleaning cycle failed, press Enter to display the error code and message
explaining the failure.
The device returns the cleaning cartridge to the original slot. If you loaded the cartridge from the front
panel, you should now unload it either by using the mailslot, or by removing the magazine. When the
tape drive cleaning cycle is complete, the Clean drive LED turns off (if previously on).
Moving tapes in the Autoloader

Use this option to move a cartridge from a tape drive, a tape slot in any magazine or the mailslot to any
other location not already holding a tape. You can also load and unload tape cartridges to and from the
installed tape drives. You must first select where you want to move the tape from and then indicate where
you want to move the tape to. Access to Move Media requires the administrator password.
To move a tape:
select.
2. Press Previous or Next until the screen displays Move Tape. Press Enter to select.
3. Enter the administrator password if prompted. Use Previous or Next to select from the possible
sources:
• Mailslot
• Right Magazine
• Left Magazine
• Drive
4. When the correct source is displayed, press Enter to select.
5. If the source selected is a magazine, use Previous or Next to select the slot. Only slots with tapes are
listed. The second line displays the bar code for the tape or reads Full.
6. Once the correct slot is displayed, press Enter to select.
You have now selected the tape you would like to move. The screen now requests the destination for
this tape.
7. Use Previous or Next to select from the possible destinations as follows:
• Mailslot
• Right Magazine
• Left Magazine
• Drive
8. When the correct destination is displayed, press Enter to select.
9. If the destination selected is a magazine, use Previous or Next to display the slot. Only empty
slots are listed.

Once the correct slot is displayed, press Enter to select. The device now moves the tape from the selected
source, to the selected destination. While the device moves the tape, the screen displays Moving Tape.
Once the tape has been moved, the screen displays either Move Complete, or Move Failed. If the move
failed, press Enter to display the error code and message explaining the failure.
Updating tape cartridge inventory

This option updates the device's tape cartridge inventory. The device checks each slot and drive to
determine which tape, if any, is present.
select.
2. Press Previous or Next until the screen displays Perform Inventory. Press Enter to select.
3. While the inventory is in progress, the screen displays Scanning.
The Autoloader now checks the drive and each slot for the presence of a tape to update the inventory
information.
NOTE:
This command is only needed if the inventory in the device is different than the inventory displayed on
the front panel, which would not happen under normal conditions.
Rebooting the Autoloader

This option reboots the device and forces a new cartridge inventory, clearing any current error condition.
CAUTION:
This option interrupts the current backup or restore operation and causes the operation to fail. Use this
option if the device is in an error state.
To reboot:
select.
2. Press Previous or Next until the screen displays Reboot Autoloader. Press Enter to select.
Enabling password locks

This option locks the restricted areas. This is typically used if you do not want to wait for the time out to
reset the locks. Power cycling or rebooting the device also resets the locks.
To enable the password locks:
select.
2. Press Previous or Next until the screen displays Enable Autoldr Password Locks. Press Enter to select.
Support
The Support menu provides access to the following support options:
• “Powering a drive on or off” on page 79
• “Running the slot to slot test” on page 79
• “Running the Wellness test” on page 80
• “Running the demonstration” on page 79

• “Updating firmware” on page 80
• “Forcing the drive to eject a tape” on page 82
To access the Support menu:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select.
Powering a drive on or off

Use this option to power a drive on or off without interrupting power to the rest of the device. Access to
this feature requires the administrator password.
To power on or off the drive:
2. Press Previous or Next until the screen displays Power On/Off Drive. Press Enter to select.
3. Enter the administrator password, if prompted.
4. The screen displays Drive. The second line in the display reads either Power On or Power Off.
5. To change the power status, press Enter. The screen displays either Press Enter to Power off Drive, or
Press Enter to Power on Drive. Press Enter to select.
Running the demonstration

Use this option to run a device demonstration program. The demonstration continues until the Cancel
button is pressed on the operator control panel. Access to this feature requires the administrator password.
To run the demonstration:
2. Press Previous or Next until the screen displays Run Demo. Press Enter to select.
4. While the test is running, the first line of the screen displays Demo Test. The second line displays the
number of cycles completed and the number of errors.
NOTE:
To stop the demonstration, press Cancel on the operator control panel.
Running the slot to slot test

Use this option to test the robot's ability to move media in and out of each of the magazine slots.
Torun the slot to slot test:
2. Press Previous or Next until the screen displays Run Slot To Slot Test. Press Enter to select.
4. Press Previous or Next until the screen displays Select Number of Cycles. Use Previous or Next to
select 270, 540, 1080, or ENDLESS. Press Enter.
5. While the test is running, the screen displays progress as shown: Run Slot To Slot. The second line
on the display shows the number of cycles completed.
6. When the test is complete, the screen displays the number of cycles completed and the number of
errors. If the test failed, press Enter to display the error and message describing the cause.

NOTE:
To stop the slot to slot test, press the Cancel button.
Running the wellness test

Use this option to check the health of the device for the specified number of loops. If a failure occurs
during the test, check the error code and failure message for more information. Access to this feature
requires the administrator password.
During the test, the device will open the mailslot and ask you to insert a tape cartridge. You can use any
compatible Ultrium data tape cartridge for this test.
To run the wellness test:
2. Press Previous or Next until the screen displays Run Wellness Test. Press Enter to select.
4. Press Previous or Next until the screen displays Select Cycles. Use Previous or Next to select a
number. Press Enter.
5. While the test is running, the screen displays progress as shown: Wellness test. The second line on
the display shows the number of loops completed.
6. When the test is complete, the screen displays either Test Passed or an error code. See
“Error codes” on page 98 for a list of error codes and error messages.
NOTE:
To stop the wellness test, press the Cancel button.
Upgrading firmware
The Autoloader allows two types of firmware to be upgraded — one for the tape drive and the other
for the Autoloader itself. You can upgrade both types of firmware from a USB flash drive. You can
also upgrade the tape drive firmware from a firmware upgrade tape. Access to this feature requires
To upgrade Autoloader firmware from a USB flash drive:
1. Download current Autoloader firmware using HP Library & Tape Tools or from the HP support
website: http://www.hp.com/support/storage. Copy the firmware onto the USB flash drive.
TIP:
The display will only show the first 16 characters of the filename. If you have multiple firmware files on
the USB drive, ensure that you can tell them apart from the first 16 characters.
2. Insert the USB flash drive into the USB port on the back of the device.
4. Press Previous or Next until the screen displays Autoloader FW upgrade. Press Enter to select.
6. Press Previous or Next until the screen displays the filename of the Autoloader firmware file on the
USB drive. Press Enter to select the firmware file.
7. If the upgrade failed, press Enter to display the error code and message describing the cause of
the failure.

8. Remove the USB flash drive from the USB port.
To upgrade drive firmware from a USB flash drive:
1. Download current tape drive firmware using HP Library & Tape Tools or from the HP support website:
http://www.hp.com/support/storage. Copy the firmware onto the USB flash drive.
TIP:
The display will only show the first 16 characters of the filename. If you have multiple
firmware files on the USB drive, ensure that you can tell them apart from the first 16
characters.
2. Insert the USB flash drive into the USB port on the back of the device.
4. Press Previous or Next until the screen displays Drive FW Upgrade. Press Enter to select.
6. Press Previous or Next until the screen displays the filename of the drive firmware file on the USB
drive. Press Enter to select the firmware file.
7. If the upgrade failed, press Enter to display the error code and message describing the cause of
the failure.
8. Remove the USB flash drive from the USB port.
To update drive firmware from a firmware upgrade tape:
1. Load a firmware upgrade tape into the mailslot or any open slot. If all slots are full, remove a data
tape to make room for the firmware upgrade tape.
3. Press Previous or Next until the screen displays Upgrade Firmware. Press Enter to select.
5. Press Previous or Next until the screen displays Drive FW Upgrade by Tape. Press Enter to select.
6. Press Previous or Next until the screen displays one of the following: Drive 1. The second line may
read: Firmware: G39W or All Drives. Press Enter to select the appropriate drive to upgrade.
7. Press Previous or Next until the display shows the correct slot location of the firmware upgrade tape
installed in the device (example) FW Tape Location Slot: Mailslot. Press Enter to select the correct
firmware tape location. The screen displays Updating Drive FW.
8. When the update is complete, the screen displays either Success Export FW tape, or Drive FW
Upgrade Failed. If the upgrade failed, press Enter to display the error code and message describing
the cause of the failure.
9. Remove the firmware upgrade tape from the device using either the mailslot or by removing the
magazine where the tape has been placed.
Viewing logs
The Autoloader keeps a log of recent error and warning messages. See “Error codes” on page 98 for
more information about error codes.
To access the error or warning log:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter
to select.
2. Press Previous or Next until the screen displays Autoloader Error Log to see error messages or
Autoloader Warning Log to see warnings. Press Enter to select.

4. Press Enter to see the message description. Press Cancel to return to the message code.
5. Press Next to see the next message.
Downloading a support ticket

A support ticket contains information that can help a system administrator or HP support engineer
diagnose device problems. Use this option to download a support ticket to a USB flash drive.
Downloading the support ticket to a USB flash drive lets you view the ticket on a computer that is not
connected to the device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1. Insert a USB flash drive into the USB port on the back panel.
3. Press Previous or Next until the screen displays Download Support Ticket. Press Enter to select.
Forcing the drive to eject a tape

Use this option to make the tape drive eject the tape and place it into an open slot.
Before issuing this command, attempt to eject the tape with the move command (See
“Moving tapes in the device” on page 77).
To force the tape to eject:
2. Press Previous or Next until the screen displays Force Drive to Eject Tape. Press Enter to select.
3. Press Previous or Next until the screen displays Drive. The second line on the display shows the bar
code number of the tape or state Full. Press Enter to select the desired drive to eject the tape.
4. If the tape is successfully ejected from the drive, the screen displays the slot location where the
tape was moved to.
NOTE:
If the drive has difficulty ejecting the tape, suspect bad or damaged media.

5 Troubleshooting
CAUTION:
This Autoloader is designed to operate with both side edges properly supported. The installation
approaches that provide the proper edge support are:
• Installed in a rack using the optional Rack Kit.
• Installed in the optional Rack-to-Tabletop Conversion Kit sitting on a flat surface.
• Sitting on a level surface on the included plastic feet.
Operating the Autoloader without one of these kits or the feet could result in Autoloader errors.
The optional tabletop conversion cover can support 15 kg (33 lb). Placing any weight on top of the
Autoloader without the tabletop conversion cover might cause errors.
CAUTION:
Shipping Lock: The shipping lock must be removed for the robotics to work properly. The device displays
a robot move error if the shipping lock is not removed (see “Removing the shipping lock” on page 28).
TIP:
For an online troubleshooting tool, go to http://www.hp.com/support/MSLG3Tstree. The problems and
solutions in the troubleshooting tree is updated more frequently than this manual.
Detection problems after installing a parallel SCSI device

Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the application
software or operating system does not communicate with the device after installation, determine the
extent of the detection problem:
• Does the application software detect the tape drive?
• Does the application software detect the Autoloader?
• Does the operating system detect the tape drive?
• Does the operating system detect the Autoloader?
• Does the operating system detect the Autoloader, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software nor operating system detects the tape drive, or they do not
detect both the tape drive and the Autoloader:
• Check the SCSI ID and change it if necessary. The Autoloader is pre-configured to SCSI ID 4.
Depending on other devices attached to the same parallel SCSI bus and their SCSI IDs, you may
need to change the SCSI ID before using the device. Review the manuals for the other devices
on the parallel SCSI bus or your operating system to determine which SCSI IDs are currently in
use. Change the SCSI ID with the OCP (see “Changing the SCSI address” on page 72) or
RMI (see “Changing the drive configuration” on page 52).
• Verify that all parallel SCSI cables are securely connected on both ends. Check the length and
integrity of your parallel SCSI cabling. Check the parallel SCSI connector for bent pins. The
length of the internal parallel SCSI cabling inside the device is 0.5 m (1.6 ft). This length must
be included in any calculations of cable length.

• For LVD SCSI, the maximum length with only a single device on the parallel SCSI bus is
25 m (82 ft).
• For Ultra 320 or multiple devices on an LVD bus, the maximum combined internal/external
length is 12 m (40 ft).
• If you have a combination of LVD and SE devices on the bus, the maximum cable length
reverts to the SE specification, which for Ultra devices is 3 m (10 ft) for four or fewer
devices, and 1.5 m (5 ft) for more than four devices.
• If the application software or operating system detects the tape drive, but not the Autoloader:
• Verify that multiple LUN support is enabled on the HBA. The device uses two Logical Unit
Numbers (LUNs) to control the tape drive (LUN 0) and robotic (LUN 1). The device requires
an HBA with multiple LUN support and multiple LUN support must be enabled on the host
computer. When multiple LUN support is not enabled, the host computer can see the tape
drive, but not the Autoloader.
NOTE:
Many RAID or array controllers do not provide multiple LUN support.
• If the application software or operating system does not detect any devices on the HBA:
• Verify that your parallel SCSI host adapter is installed correctly. Refer to the manual that
came with your parallel SCSI host adapter for installation and troubleshooting instructions.
Pay particular attention to any steps describing configuration settings. Make sure that the
host adapter is properly seated in the motherboard slot and the operating system correctly
detects the host adapter. Make sure that the proper device driver is installed for the parallel
SCSI host adapter.
• If the Autoloader is detected by the operating system, but not by the application software:
• Refer to the documentation included with your backup application for instructions on how to
verify proper installation. Some backup software packages require an additional module
to communicate with the robotics.
• If the Autoloader is detected by the operating system, but is listed as an unknown or generic
device:
• Make sure that the proper device driver, if applicable, is installed for the device. Check your
software provider's website for the latest drivers and patches.
NOTE:
Many backup applications use their own drivers. Before installing a driver, make sure it is not in
conflict with the application software.
If you continue to have problems with a parallel SCSI Autoloader, check the following:
• Ensure that the device is compatible with the parallel SCSI host adapter and backup application
you plan to use. For a list of compatible parallel SCSI host bus adapters and application software,
check with your parallel SCSI host adapter manufacturer, backup application vendor, or the HP
support website at http://www.hp.com/go/ebs.
NOTE:
The host bus adapter should be SCSI-3 LVDS. A single-ended parallel SCSI host bus adapter severely
degrades performance. Also, if any SE devices are on the same parallel SCSI bus, all of the devices
on the bus slow down to SE speed, which severely degrades performance.
The Autoloader is NOT compatible with a standard differential (Diff) or high-voltage differential
(HVD) SCSI bus.
• Verify that your HBA is supported by the host computer and qualified with the Autoloader. Refer
to the EBS matrix at http://www.hp.com/go/ebs for current HBA compatibility information.
84 Troubleshooting
• If one of the ports on the device is not connected to another parallel SCSI device, the port must be
terminated. Only the devices physically located at the beginning and end of the parallel SCSI bus
should be terminated. Refer to the manuals supplied with the other devices on the parallel SCSI
bus for information on enabling or disabling termination on those devices.
• To terminate the second parallel SCSI port on the device, locate the terminator in the
accessories package and press it firmly into either of the two parallel SCSI connectors on the
back panel. Secure the terminator by tightening the finger-screws until snug. The supplied
terminator is “dual mode” and works on both Low-Voltage Differential (LVD) and Single Ended
(SE) SCSI buses. Check all parallel SCSI and power connections and confirm that the unit is
attached to a valid SCSI SE or LVDS bus.
Detection problems after installing a SAS device

Problems encountered after installation are often caused by improper SAS cable connections, application
software configuration errors, or an incorrectly configured operating system. If the application software
or operating system does not communicate with the device after installation, determine the extent of
the detection problem:
• Does the application software detect the tape drive?
• Does the application software detect the Autoloader?
• Does the operating system detect the tape drive?
• Does the operating system detect the Autoloader?
• Does the operating system detect the Autoloader, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software nor operating system detects the tape drive, or they do not
detect both the tape drive and the Autoloader:
• Verify that all SAS cables are securely connected on both ends. If the mini-SAS connectors
that connect to the tape drive and some HBAs will not plug in, check the key. The mini-SAS
connector on the tape drive is keyed at location four, which is the standard location for end
devices. If the connector on the cable is keyed in a different location, not only will the
connector not plug in, but the cable probably will not work.
• Check the length and integrity of your SAS cabling. For reliable operation, do not use a SAS
cable longer than six meters. Do not use a cable adapter or converters between the HBA
and the Autoloader.
• Check the SAS connectors for bent pins or debris.
• If the application software or operating system detects the tape drive, but not the Autoloader:
• Verify that multiple LUN support is enabled on the HBA. The device uses two Logical Unit
Numbers (LUNs) to control the tape drive (LUN 0) and robotic (LUN 1). The device requires
an HBA with multiple LUN support and multiple LUN support must be enabled on the host
computer. When multiple LUN support is not enabled, the host computer can see the tape
drive, but not the Autoloader.
NOTE:
Many RAID or array controllers do not provide multiple LUN support.
• If the application software or operating system does not detect any devices on the HBA:
• Verify that the SAS host adapter is installed correctly. Refer to the manual that came with your
host adapter for installation and troubleshooting instructions. Pay particular attention to any
steps describing configuration settings. Make sure that the host adapter is properly seated in
the motherboard slot and the operating system correctly detects the host adapter.
• Verify that the proper device driver is installed for the SAS host adapter.
• If the Autoloader is detected by the operating system, but not by the application software:

• Refer to the documentation included with your backup application for instructions on how to
verify proper installation. Some backup software packages require an additional module
to communicate with the robotics.
• If the Autoloader is detected by the operating system, but is listed as an unknown or generic
device:
• Make sure that the proper device driver, if applicable, is installed for the device. Check your
software provider's website for the latest drivers and patches.
NOTE:
Many backup applications use their own drivers. Before installing a driver, make sure it is not in
conflict with the application software.
If you continue to have problems with a SAS Autoloader, check the following:
• Ensure that the device is compatible with the SAS host adapter and backup application you
plan to use.
• Verify that your HBA is supported by the host computer and qualified with the Autoloader.
Operation problems
Table 15 Power problems
Problem Solution
1. Check all power cord connections.
2. Make sure the power button on the front panel has been pressed,
Device does not power on.
and the green READY LED is lit.
3. Make sure the outlet has power. Try another working outlet.
4. Replace the power cord.
1. Make sure the power cord is connected.
2. Make sure the power button on the front panel has been pressed,
and the green READY LED is lit.
No display messages appear. 3. Power cycle the device.
4. If the display is still blank but the Autoloader appears to be
powered on, try to get the Autoloader status or error information
from the RMI.
Table 16 Failure/attention indications displayed on the front panel

Problem Solution
Export the data cartridge marked with an ! in the inventory. The
“!” in operator panel inventory cartridge is either damaged, incompatible with the drive, or the
display. wrong type for the attempted operation. See “Moving tapes in the
device” on page 77 for more information.
Look up the error code, try to resolve the failure, and power cycle the
The LCD displays an error code. device (see “Error codes” on page 98). On the OCP, press Enter to see
the error message for the error code.
86 Troubleshooting
Table 17 Tape movement problems
Problem Solution
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can
take as long as five minutes, depending on how much tape must
be rewound. Once the tape is rewound, the eject cycle will take
fewer than 16 seconds.
The READY light flashes while the tape rewinds. Wait for the tape
to finish rewinding before attempting another operation.
1. Attempt to unload the tape from your backup software.
2. Shut down the backup software and stop the operating
Tape stuck in drive. system's removable storage services. From the OCP, attempt to
unload or move the tape to a slot. (See “Moving tapes in the
device” on page 77.)
3. Power down the unit, disconnect the cable from the drive, power
up the unit, and wait until the tape drive is idle or ready. From the
OCP, attempt to unload or move the tape to a slot.
4. From the OCP, attempt a force eject or emergency unload
operation. (See “Forcing the drive to eject a tape” on page 82.)
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or misplaced
labels on the cartridge could have caused the load/unload failure.
Discard any tape cartridge found to have issues.
To remove a stuck tape from a storage slot:
If the operator control panel or the remote management interface is
still operational:
1. Move the tapes from the drives to the magazines using the Move
Tape command. (See “Moving tapes in the device” on page 77.)
2. Use the magazine removal process to release the magazine
and remove it from the device. To use the operator
Tape stuck in storage slot. control panel, see “Unlocking, removing, and replacing
magazines” on page 76. To use the RMI, see “Releasing
and replacing the magazines” on page 58. If neither one
of these processes works, see “Releasing the magazines
manually” on page 98.
3. Manually remove the cartridge from the magazine by inserting a
finger in the hole at the back of the magazine. Some tapes need
to be inserted and removed several times to condition them for free
movement in and out of the magazine.

Table 18 Media problems
Problem Solution
Make sure you are using data and cleaning cartridges that are
compatible with the drive and model of your device (see “Tape
cartridges” on page 35) and that you are using the correct cartridge
Cleaning or data cartridge
type for the operation. The device automatically unloads incompatible
incompatible with drive.
cartridges, the Attention LED flashes, and an exclamation point (!)
displays in the inventory display for the indicated slot number. Export
the media to clear the state.
• Make sure that the cartridge is not a WORM cartridge that has
already been used.
• Make sure that the cartridge is write enabled (move the write-protect
switch to the enabled position).
• Make sure the data cartridge is compatible with the drive model.
LTO tape drives can read data cartridges from two generations back
and write to data cartridges one generation back. (See “Backward
read compatibility” on page 38.)
• Make sure you are using an Ultrium cartridge that has not been
degaussed. Do not degauss Ultrium cartridges!
• Make sure that the cartridge has not been exposed to harsh
Cannot write to or read from tape. environmental or electrical conditions and is not physically damaged
in any way.
• Many backup applications do not read or write to cartridges that
were created using a different backup application. In this case,
you may have to perform an erase, format, or label operation on
the cartridge.
• Make sure you understand any data protection or overwrite
protection schemes that your backup application may be using,
which could prevent you from writing to a given cartridge.
• Retry the operation with a different, known good tape.
• Clean the tape drive. (See “Cleaning tape drive” on page 61.)
Table 19 Parallel SCSI device not detected

Problem Solution
• Check that the HBA supports multiple LUNs and this feature is
enabled. If not, only the tape drive will be detected.
• Check for conflicting SCSI IDs.
• Power on the device before powering on the host computer.
• Make sure the Autoloader does not have the drive off line and that
the Autoloader is not running a test.
• Attach the device to an LVDS SCSI host adapter/bus.
Device not detected • The parallel SCSI cable length might be too long. Use a shorter
cable or remove other devices from the bus.
• Parallel SCSI bus not properly terminated. See “SCSI detection
problems” on page 83.
• Check that the device is fully powered up and is not in an error state.
• Check the parallel SCSI connector and terminator for bent pins.
See “SCSI detection problems” on page 83 for more detailed
troubleshooting help.
• Make sure that all parallel SCSI devices on the same bus have
unique SCSI ID numbers.
Changed drive SCSI ID, but the • Only SCSI IDs 0 through 7 are available on a narrow (50 pin) bus.
host server does not recognize the If the Autoloader is on a narrow bus and has a SCSI ID of 8 or
new ID. greater, the host server will not detect the drive. If you must use SCSI
IDs 8 or greater, use a wider bus.
• Reboot the host server.
88 Troubleshooting
Table 20 Attention LED is lit
Problem Solution
This is most likely caused by a dirty drive that cannot read a tape and
marks the tape invalid.
1. View the inventory with the RMI. Note the slots that have tapes
marked with !.
2. Remove any magazines that contain tapes marked with !.
3. Remove the tapes that were marked with !.
Both the Attention and Cleaning 4. Inspect each removed tape for damage, check that the tape is
LEDs are lit. compatible with the drive, and ensure that it is not past its usage
life. See “Tape cartridges” on page 35. Discard any tapes that
are damaged or past their usage life. Do not use cartridges that
are incompatible with the tape drive.
5. Reload the magazines with tapes that have passed inspection and
new tapes to replace cartridges that did not pass inspection.
6. Replace the magazines.
7. Clean the tape drive.
A particular cartridge sets off the
Check the cartridge for contamination by loose debris.
cleaning light.
Media that is moved from one environment to another can cause issues
A cartridge recently imported from until it has acclimated to the new conditions. A cartridge should be
a different environment is causing acclimated for at least 24 hours before being used, particularly if it has
issues. been stored at a substantially different temperature or level of humidity
than the device.
The Autoloader was unable to complete the requested operation with
the selected tape cartridge.
• Use only cartridges that are compatible with the drive type (see
The Attention LED is lit but the “Tape cartridges” on page 35).
Cleaning LED is not lit after a
cartridge load. • Use the correct type of cartridges for the operation. For example,
use a cleaning cartridge for cleaning.
• Make sure you are using an Ultrium Universal cleaning cartridge
(see “Tape cartridges” on page 35).
The Cleaning LED is lit after using The cleaning cartridge is expired. A cleaning cartridge will expire
a cleaning cartridge. after 50 cleaning cycles.
If the Media Attention LED is cleared and the drive has been cleaned,
and then immediately re-displays each time a particular cartridge is
reloaded, that cartridge should be suspected as being defective.
• If this occurs, export the cartridge and load a known good
A particular cartridge sets off the cartridge. In some cases, a cartridge can be worn out, have a
Attention LED and possibly the defective Cartridge Memory, or have been formatted as a Firmware
Cleaning LED. Upgrade Cartridge.
• Any cartridge that is suspected of being defective or contaminated
should NOT be reused in any drive.
• If the bad cartridge is a cleaning cartridge, it might be expired.

Table 21 Inventory problems
Problem Solution
• Verify that the label is an HP label. The bar code reader might
The inventory labels the cartridge not be able to read other labels.
Full instead of showing its bar • Verify that the label is properly applied. See “Labeling and loading
code the tape cartridges” on page 34.
• Verify that the label is not soiled.
Apply high-quality HP labels to all tape cartridges. During the inventory
process, the bar code reader attempts to read the bar code on the
cartridge or the bar code on the back of the storage slot until it
The inventory process takes a long
identifies the cartridge or determines that the slot is empty. The reader
time
can usually identify a properly-labeled cartridge the first time, while
determining that an unlabeled cartridge is in a storage slot can take
four times as long.
Table 22 RMI network connection issues
Problem Solution
• Verify that the device is connected to the LAN with a CAT 5, 6, or
6E Ethernet cable.
• Verify that the link LED on the RJ45 (LAN) connector is lit when
the device is powered up. If the LED is not lit, the device is not
communicating with the LAN. See your network administrator for
help.
• Verify that the device has been configured with a valid static
network address or DHCP has been enabled so the device can
obtain a network address. If using DHCP, write down the device's
Cannot connect to the remote network address from the OCP Information menu. If the device did
management interface (RMI) not obtain a valid address via DHCP, verify that the DHCP server
is up and the device has network access to it. If necessary, set a
static network address instead.
• Enter the device's IP address into the address bar of a web browser
connected to the same LAN as the device. If the RMI web page
does not display, ping the device's IP address. If the ping fails,
verify that the device has a valid network address and that there
are no firewalls or other obstructions to network traffic between the
computer with the web browser and the device. See your network
administrator for help.
Table 23 Cleaning problems
Problem Solution
• Make sure you are using an Ultrium Universal cleaning cartridge
(see “Tape cartridges” on page 35).
Cannot load the cleaning • Make sure the cleaning cartridge has not expired. A cleaning
cartridge. cartridge will expire after 50 cleaning cycles.
• Contact your service representative.
Performance problems
TIP:
For more performance troubleshooting information, see the Performance Troubleshooting Guide at
http://www.hp.com/support/pat.
90 Troubleshooting
The process of backing up files goes through many devices, from the files in the file system on the disk,
through the backup server, and out to the Autoloader, all managed by software running on an operating
system. The backup process can only run as fast of the slowest link in this chain.
To find the performance bottlenecks in your system, check the specifications and performance of the:
• “Average file size” on page 91
• “File system type” on page 91
• “Connection from the host server to the disks” on page 92
• “Operating system configuration” on page 94
• “Backup server” on page 95
• “Backup type” on page 96
• “Connection from the host server to the device” on page 97
• “Media” on page 97
Average file size

The hard drive must seek to the position of a file before it can start reading. The more time the disks
are seeking to files, the lower the performance.
To determine the average file size, divide the size of the backup by the number of files. See the
performance impact of your system's average file size in Table 24.
Table 24 Performance impact of various file sizes
Average file size Performance impact Recommendations
• If possible, do NOT use a file-by-file
backup method.
• For backups with an average file
size <64 k, HP recommends using a
sequential/image backup that backs
POOR. Lots of small files require the up the hard drive or LUN image
<64 k: small files disk to perform many random accesses instead of the individual files.
instead of a continuous read. The drawback with the
sequential/image backup method
is that you might only be able to restore
the entire disk image and not individual
files. If you can restore individual files,
the restore operation will be very slow.
No change is necessary but using a
NEUTRAL. Performance accessing
sequential backup method, such as
64 k – 1 mb: medium medium-sized files should be okay. The
an image backup, could offer some
files disks will still need to do a fair number
performance gains. See above for
of random accesses.
drawbacks.
GOOD. Large files let the disk do less
>1 mb: large files seeking and spend more time doing None.
continuous reads.
Image or sequential None. File size is irrelevant for Image or
None.
backup sequential backups.
File system type

The file system determines the organization of the files on the disks. When the files are spread over
multiple disks with multiple controllers, some disks can be seeking while others are reading. Find the
performance impact of your system's file system in Table 25

Table 25 Performance impact of various file systems
File system Performance impact Recommendations
GOOD. Disk arrays typically provide
excellent access to data. They
Disk array None.
usually include many disks, which
improves bandwidth.
To improve performance on a disk system,
you can use faster disks or add disks. For
good performance, each disk should have
a sustained read speed of greater than 6
MB/s and there should be one disk per 4
MB/s of native transfer for each tape drive.
VARIABLE. RAID uses a group of The recommended number of disks per
disks to improve performance, and Ultrium tape drive is:
Server or workstation
in the case of RAID 5, provides some • Ultrium 448: 6
with RAID
parity protection in case one of the
• Ultrium 920: 15
drives fail.
• Ultrium 1760: 20
Also, make sure that the server or workstation
is used as little as possible during the backup,
and close down programs such as virus
scanners, which check each file that is
opened.
Upgrade to a disk array or RAID 5 with
the minimum number of disks needed
for your tape drives, or use concurrency
or multithreading in the backup software
to pull from more than one disk at a
Server or workstation POOR. A single disk cannot retrieve time. The drawback with concurrency or
with a single disk or write data fast enough for any of multithreading is that it slows the restore
(spindle) the supported tape drives. operation.
Also, make sure that the server or workstation
is used as little as possible during the backup,
and close down programs such as virus
scanners, which check each file that is
opened.
Connection from the host server to the disks

The connection between the host server and the disks determines how much data can be transferred
from the disks to the host computer at a time. A connection with insufficient bandwidth cannot provide
enough data for the tape drives to write at full speed. Find the performance impact of your system's
disk connection in Table 26.
Table 26 Performance impact of various disk connections
Connection type Performance impact Recommendations
• LTO-2: GOOD. When fully used, a 1 GB fibre
connection can provide enough bandwidth for For good performance, use a
Fibre: 1 GB two LTO-2 tape drives. faster connection with LTO-3 and
• LTO-3, LTO-4: POOR. A 1 GB fibre connection LTO-4 tape drives.
is inadequate for an LTO-3 or LTO-4 tape drive.
92 Troubleshooting
GOOD. When fully used, a 2 GB fibre connection
can provide enough bandwidth for the following
number of tape drives:
• LTO-2: GOOD. When fully used, a 2 GB fibre
connection can provide enough bandwidth for For good performance, use a
4 LTO-2 tape drives. faster connection if you have
Fibre: 2 GB
• LTO-3: GOOD. When fully used, a 2 GB fibre multiple LTO-3 or LTO-4 tape
connection can provide enough bandwidth for drives.
an LTO-3 tape drive.
• Ultrium 1760: GOOD. When fully used, a
2 GB fibre connection can provide enough
bandwidth for an Ultrium 1760 tape drive.
GOOD. When fully used, a 4 GB fibre connection
can provide enough bandwidth for the following
Fibre: 4 GB number of tape drives:
• Ultrium 448: 8
• LTO-3, LTO-4: 2
• Ultrium 448: GOOD. When fully used and
assuming that the connection to the disks does
not force the speed to a lower parallel SCSI
type, an Ultra 320 connection can provide
enough bandwidth for five Ultrium 448 tape If cables not designed for Ultra
drives. 320 speeds are used or there are
Parallel SCSI: Ultra
more than a couple devices on
320 • LTO-3, LTO-4: GOOD. When fully used and the bus, the bus may slow down
assuming that the connection to the disks does to Ultra 160 speeds.
type, an Ultra 320 connection ban provide
enough bandwidth for a single LTO-3 or LTO-4
tape drive.
• Ultrium 448: GOOD. When fully used and
assuming that the connection to the disks does
type, an Ultra 160 connection can provide
enough bandwidth for two Ultrium 448 tape
drives. Upgrade to Ultra 320 for parallel
• LTO-3: MARGINAL. An Ultra 160 connection is SCSI disk drives when using
Parallel SCSI: Ultra barely adequate for an Ultrium 920 tape drive. an LTO-3 or LTO-4 tape drive,
160 The bus would be saturated when providing especially if your data is greater
2:1 compressible data to an LTO-3 tape drive. than 2:1 compressible.
• Ultrium 1760: MARGINAL. An Ultra 160
connection is barely adequate for an Ultrium
1760 tape drive. The bus would be saturated
when providing 2:1 compressible data to an
Ultrium 1760 tape drive.
• Ultrium 448: MARGINAL. When fully used
and assuming that the connection to the disks
does not force the speed to a lower parallel
SCSI type, an Ultra 2 (80) connection barely Upgrade to Ultra 320 for parallel
Parallel SCSI: Ultra provides enough bandwidth for an Ultrium SCSI disk drives when using an
2 (80) 448 tape drive. LTO-3 or LTO-4 tape drive.
• LTO-3, LTO-4: POOR. An Ultra 2(80)
connection is inadequate for an LTO-3 or LTO-4
tape drive.
Parallel SCSI: Ultra POOR. Ultra Wide and Fast Wide are inadequate Upgrade to a faster transport
Wide, Fast Wide transport mechanism for Ultrium tape drives. medium, such as Ultra 320 SCSI.

• Ultrium 448: MARGINAL. A 1 Gigabit Ethernet
connection barely provides enough bandwidth
for an Ultrium 448 tape drive when two
concurrent streams are used. The drawback
of using concurrency is that restore operations Upgrade to Fibre Channel if
Ethernet: 1 Gigabit
take longer. using LTO-3 or LTO-4 tape drives.
• LTO-3, LTO-4: POOR. A 1 Gigabit Ethernet
connection is inadequate for an LTO-3 or LTO-4
tape drive.
POOR. 100 Base T and 10 Base T Ethernet do
Ethernet: 100 Base not have enough bandwidth to support any of Upgrade to Gigabit Ethernet or
T, 10 Base T the drives and would require too many streams to Fibre Channel.
make concurrency practical.
POOR. Add-in RAID controllers, RAID on a chip
(ROC), RAID on the mother board (ROMB),
Internal disks on Use a dedicated disk array or
internal parallel SCSI, and internal IDE (non-RAID)
backup server upgrade to RAID 5.
are inadequate transport mechanisms for tape
drives.
Operating system configuration

The operating system configuration and other programs running on the host computer can impact the
ability of the host computer to transfer files from the disks to the tape drive.
Windows
To improve backup performance and improve SAN stability, shutdown and disable the Windows
Removable Storage Manager unless the backup software requires it:
1. From the Windows start menu, select Control Panel.
2. In the Control Panel, select Administrative Tools.
3. In the Administrative Tools, select Services.
4. In Services, right-click Removable Storage and select Stop. The Status should be blank as shown in
Figure 55.
Figure 55 Removable Storage service

5. Right-click Removable Storage again and select Properties.
6. Change the Startup type to Disabled and click OK.
94 Troubleshooting
Stop as many programs as possible while a backup or restore is in progress. Be especially aware of
monitoring applications, such as anti-virus software, which check every file that is read. If you are
concerned about viruses and backup performance, perform a virus scan before starting the backup, and
shut down the anti-virus software while the backup is running.
Novell
You might need to tweak some Novell operating system parameters to achieve good backup performance.
• The MAXIMUM PACKET RECEIVE BUFFERS and MINIMUM PACKET RECEIVE BUFFERS
parameters may need to be increased (if currently maxed out, try setting the MINIMUM to the
current MAXIMUM and then double the value for the MAXIMUM on the backup server and any
remote servers that are backed up).
• The MAXIMUM DIRECTORY CACHE BUFFERS and MINIMUM DIRECTORY CACHE BUFFERS
parameters may need to be increased (if currently maxed out, try setting the MINIMUM to the
current MAXIMUM and then double the value for the MAXIMUM on the backup server and any
remote servers that are backed up.)
• Set TCP DELAYED ACKNOWLEDGEMENTS to OFF.
• Since Novell volumes may be compressed, hardware compression may lower the performance
and capacity. If the volumes are compressed, make sure that the backup software does not
uncompress the data on read and has hardware and software compression disabled.
NOTE:
Disabling the hardware compression should not be necessary on Ultrium drives as they sense the
compression ratios and can automatically adjust if they receive non-compressable data.
• Stop as many programs as possible while a backup or restore is in progress. Be especially aware
of monitoring applications, such as anti-virus software, which check every file that is read. If you
are concerned about viruses and backup performance, perform a virus scan before starting the
backup, and shut down the anti-virus software while the backup is running.
Backup server
The backup server must have enough RAM and processor power to transfer the files from the disk to the
tape drive. See Table 27 for the minimum RAM and CPU speed needed for each tape drive. In some
cases, a multi-processor server may be required.
NOTE:
Processor speed numbers as based on Intel x86 type processors. Use the equivalent on a RISC or
other type of processor.
Table 27 Backup server requirements

Tape drive Minimum RAM/drive Processor power/drive
LTO-2 512 MB 1 GHz
LTO-3, LTO-4 1 GB 2 GHz
In addition to having enough RAM and processing power, ensure that the PCI bus is at least 64 bit, has a
speed of 66 MHz or better, and is not overloaded by too many high-bandwidth cards. PCI-X is preferred.

Backup type
Each type of backup has its own impact on performance, depending on how well it can keep data
streaming to the tape drive.
File-by-file with a full-featured backup application

Performance impact: VARIABLE.
File-by-file backup with a full-featured backup application can be fast enough if the average file size is at
least 64 k and there are not too many fragmented files. Full-featured backup applications also offer the
best speeds for single file restores and allows for backing up only specific data. Check the compatibility
matrix on the EBS website for a list of full-featured backup applications supported on your operating
system for your Tape Autoloader: http://www.hp.com/go/ebs.
If the average file size is less than 64 k or if the file system is very fragmented, file-by-file backup will
have poor performance. If the file system has a lot of fragmentation, use a de-fragmentation utility to
make the files contiguous again. If the average file size is less than 64 k, HP recommends that you use a
sequential/image backup that backups up the hard drive or LUN image instead of the individual files.
The drawback with sequential/image backups is that they may only be able to restore the entire disk
image and not individual files. If they can restore individual files, the restore operation will be very slow.
File-by-file with a native application

Performance impact: POOR.
Native backup applications based on tar, cpio, NT Backup, etc. do not have the extra features needed
to manage the bandwidth requirements of the faster tape drives and should only be used to test basic
functionality.
To get the best backup and restore performance, use a full-featured backup application. If the average file
size is less than 64 k, use a sequential/image backup for best performance. However, a sequential/disk
image backup might not allow you to restore individual files or the restore process will be very slow.
Disk image, flash, or sequential

Performance impact: GOOD.
A disk image or sequential backup backs up an entire disk, partition, or LUN by looking at the disk
sector by sector instead of file by file. The entire disk contents is backed up contiguously, without the disk
seeking, which prevents performance degradation caused by small or fragmented files.
If you are more concerned about backup performance than single-file restore, disk image or sequential
backups can offer a real performance benefit. The disadvantage is that backup and restore operations
work on an entire disk, partition, or LUN. You might not be able to backup a subset of files or restore a
single file. If you can restore a single file, the restore process will be slow.
Database backup
Performance impact: VARIABLE.
To improve performance when backing up data from a database:
• Use specific backup agents for the database.
• Use the latest versions of the databases.
• Do not backup individual mailboxes.
• Do not backup specific records or do a record-by-record backup.
• Do not backup when the database is in heavy use.
96 Troubleshooting
Connection from the host server to the Autoloader
For the best performance, the connection from the host server to the Autoloader must have enough
bandwidth to provide enough data to keep the tape drive streaming.
NOTE:
Unlike most tape technologies, an LTO tape drive can write data as fast as the server can send it, even if
the tape drive is not streaming.
Find the performance impact of your system's Autoloader connection in Table 28

Table 28 Performance impact of various Autoloader connections
Ultra 320 is an excellent transport
medium, but only has enough
GOOD. When fully used, an Ultra 320 bandwidth for one LTO-3 or LTO-4 drive
SCSI connection can provide enough per bus.
bandwidth for the following number of NOTE:
Parallel SCSI: Ultra 320 tape drives, assuming 2:1 compression:
If the parallel SCSI cables are not
• LTO-2: 2 designed for Ultra 320 speeds or
• LTO-3, LTO-4: 1 more than a couple devices are on
the parallel SCSI bus, the bus may
slow down to Ultra 160 speed.
• LTO-2: GOOD. When fully used and
assuming that the connection to the
disks does not force the speed to a
lower parallel SCSI type, an Ultra
160 connection can provide enough Ultra 160 is a good transport medium,
bandwidth for two LTO-2 tape drives. but does not have enough bandwidth
• LTO-3: MARGINAL. An Ultra 160 for LTO-3 or LTO-4 tape drives. If
Parallel SCSI: Ultra 160 connection is barely adequate for using LTO-3 or LTO-4, upgrade to an
an LTO-3 tape drive. The bus would Ultra 320 HBA, especially if you have
be saturated with 2:1 compressible greater than 2:1 compressible data.
data.
• LTO-4: POOR. An LTO-4 tape drive is
unable to sustain maximum transfer
speeds with 2:1 compressible data.
• LTO-2: MARGINAL. Ultra 2 (80)
barely has enough bandwidth for
Parallel SCSI: Ultra 2 one LTO-2 drive.
Upgrade to Ultra 320.
(80) • LTO-3, LTO-4: POOR. An Ultra 2
(80) connection is inadequate for an
LTO-3 or LTO-4 tape drive.
Ultra Wide and Fast Wide are
Parallel SCSI: Ultra
inadequate for all of the currently Upgrade to Ultra 320.
Wide, Fast Wide
supported tape drives.
Media
Once the data gets to the tape drive, it must be written onto the tape. If there are no bottlenecks and the
Autoloader starts having performance problems:
• Try a new cartridge. A marginal cartridge can cause performance problems when the tape drive
has to retry writing to bad spots on the tape.
• Clean the tape drive. See “Tape cartridges” on page 35 for instructions.

Service and repair
Releasing the magazines manually
If you cannot remove the magazines via the OCP or RMI, do the following:
1. Unplug the power cord from the device.
2. From the back of the device, find the access holes for the right and left magazines. See Figure 56.
1 2
11141
Figure 56 Access holes for the right and left magazine

1. Right magazine release
2. Left magazine release
3. To manually release a magazine, push the end of a small metal pin or straightened paper clip into
the magazine access hole at the back of the device. While holding the paper clip, have a second
person attempt to pull the magazine out of the front of the unit. See Figure 57.
1
2
11142
Figure 57 Releasing the magazine

1. Push a paper clip into the access hole.
2. Pull the magazine out of the front of the unit.
4. Repeat step 3 for the other magazine if necessary.

5. If other tapes are still in the device, or if you were unable to manually remove the magazines and
drive, contact HP customer service for further instructions. See “HP technical support” on page 14.
Error codes
If an error occurs during operation, the device stops the current operation and displays an error code on
the LCD screen. Unless otherwise noted in “Operation problems” on page 86, record the error code
or error message from the LCD screen, and then try to resolve the error by cycling power to the device
and retrying the operation.
To check the overall operation of the device, run the wellness test from the RMI or OCP. The wellness test
exercises all robotic movements and checks the status of the electrical components and communication.
To run the wellness test from the RMI, see “Performing general diagnostics” on page 59. To run the
wellness test from the OCP, see “Running the Wellness test” on page 80.
98 Troubleshooting
If the error persists, contact support personnel, see “HP technical support” on page 14.
There are three ways to obtain error codes from the device:
• On the OCP
• On the RMI
• On an L&TT support ticket or report
Finding error code information on the OCP

When an error first occurs, the error message and error code are displayed on the OCP, as shown in
Figure 58.
Figure 58 Initial OCP error message

The code 9B is the main error code, and 37 is the error sub-code.
If you review the Error Log in the Support menu, the OCP error log displays the error code, as shown in
Figure 59.
Figure 59 Error code in the OCP Error Log

The code 9B is the main error code, 37 is the error sub-code, and 31 is sub-code specific information for
factory use only. When you press Enter, the OCP displays the error message, as shown in Figure 60.
Figure 60 Error message in the OCP Error Log

If you press Next, the OCP will display additional information, if available, as shown in Figure 61.
Figure 61 No additional information in the OCP error log

If you press Next again, the OCP will display the date and time in the format: YYYY-MM-DD followed by
the time in 24–hour clock format, where 1:00 pm is 13:00, as shown in Figure 62.
Figure 62 Date and time in the OCP error log
Finding error code information on the RMI

You can find error codes on the RMI Support: Autoloader Logs page. The available logs are: Error Trace,
Informational Trace, Warning Trace, Configuration Change Trace, and Standard Trace.

The log entries are displayed in order of most recent to oldest. The format for the log entries is:
nl
YY.MM.DD HH.MM.SS.ss LIB/ERR<80 89 62 40

• YY.MM.DD — the date displayed as Year.Month.Day
• HH.MM.SS.ss — the time displayed as Hour.Minute.Second.Hundredths fo a second
• First code — hard or soft error. The code after LIB/ERR (80 in the example) will be 80 or 40. 80
indicates a hard error, 40 indicates a soft error.
• Second code — the main error code (89 in this example). See “Error codes” on page 98 for a
list of error codes and recovery procedures.
• Third code — the sub-code (62 in this example). See “Error sub-codes” on page 110 for a
list of sub-codes.
• Fourth code — sub-code-specific information for factory use only
Figure 63 Support: Autoloader logs page
Finding error code information on an L&TT support ticket or report

An L&TT support ticket or report contains detailed information about the device configuration, along with
errors and warnings. The support ticket and report contain the same information. The report is easier to
read, but must be generated and read on the host computer. The support ticket can be downloaded from
the device and then viewed on any computer with L&TT installed.
To generate and view a report or support ticket from L&TT:
1. In the L&TT By Product or By Connection tab, select the device from the device list.
2. Click the Health button on the main toolbar to generate and display a standard report. or click the
Support button on the main toolbar to display the Support screen for additional report or support
ticket options.
To download a support ticket from the device, do one of the following:
• From the RMI Support > Support ticket screen, click Download.
• Insert a USB flash drive into the USB port on the rear panel and then from the OCP, select
Download support ticket to USB.
100 Troubleshooting
TIP:
The support ticket downloaded from the RMI will only contain information about the Autoloader. To
download a support ticket containing drive information, download the support ticket with L&TT.
To view a downloaded support ticket:

1. From the L&TT File menu, select Load Support Ticket.
2. Select the support ticket file in the browser.
The top of the support ticket contains basic configuration information about the device, as shown in
Figure 64.
Figure 64 Support ticket in viewer

Expand HP Event Logs to see events divided into three categories:
• Events in the last 24 hours
• Events in the last 31 days
• Events older than 31 days
Set the Current Detail Level to see additional types of events:
• Normal will only show critical events or hard errors.
• More details will also show warning and configuration events.
• Everything shows all events.
Critical events are designated with a STOP sign icon. Expand the event for more information, as shown in
Figure 65.

Figure 65 Critical event details
• The time stamp is in the format hours : minutes : seconds. The hours are in 24–hour clock
format. For example, in this case 14 is 2 p.m.
• The date is in the format year/month/day.
• The event ID is the number on the header line, 0x006E in this example. It uniquely maps to
an error code.
• HE designates a hard error. The STOP sign icon and the word Crit before the event ID also
indicate a hard error.
• The text description in the header (“robotic controller error” in this example) is the simple text
description of the main error code.
• The main error code (0x83) is displayed in parenthesis as the Global error code. The error
codes are described in Main error codes. The text after the main error code (Robotic
controller generic problem in this example) is the text description for the error code.
• The error sub-code (0x02) is displayed in parenthesis as the Module error code. The error
sub-codes are described in Error sub-code descriptions. The text after the error sub-code
(Robotic: connection to slave robotic failed in this example) is name of the
component followed by the text description of the error sub-code.
• The Current command provides information for factory use only.
Main error code descriptions

The following table lists the main error codes with details and a solution.
Table 29 Main error codes
Error code Description Details and solution
80 Cannot initialize bar code reader
81 No response from bar code reader
No response from EEPROM on robotic
82
controller
83 Robotic controller generic problem
Power-cycle the unit and retry the operation
84 Setting of gripper1 motor parameters failed
85 Setting of slider2 motor parameters failed
86 Setting of elevator3 motor parameters failed
87 Setting of rotation4 motor parameters failed
88 Setting of sled5 motor parameters failed
• Run the wellness test.
• Ensure that nothing is obstructing the
gripper.
89 Gripper1 obstructed
• If the device was moved, verify that
each of the tape cartridges is properly
seated in a magazine.
102 Troubleshooting
• If this error occurs with sub-code 43,
a magazine could be misaligned.
8A Slider2 obstructed Remove the magazines, re-seat them,
and try again.
• Verify that nothing is obstructing the
robot.
8B Elevator3 obstructed Run the wellness test
• Ensure that there is nothing obstructing
the gripper.
8C Rotation4 obstructed
• If the device was moved, verify that
each of the tape cartridges is properly
seated in a magazine or drive.
• If this error occurs on the first power-on
after unpacking or moving the device,
or after replacing the chassis, ensure
that the shipping lock was removed
from the top and stored on the back
panel (see “Removing the shipping
lock” on page 28).
• If the device was moved or shipped with
tape cartridges in the magazines, verify
that the cartridges did not come out of
the magazines to obstruct the drive.
• Ensure that nothing is stacked on top of
the device because any weight on top of
the device can bow the top cover down
8D Sled5 obstructed and interfere with the robotics. If the
Autoloader has a tabletop conversion
cover, verify that no more than 15 kg
(33 lb) is on top of the cover.
• Ensure that the device is either mounted
in a rack with its rack kit or in a tabletop
conversion cover. If the Autoloader is
not mounted in a rack or in the tabletop
conversion cover, ensure that the six
support feet are installed and that all of
them are standing on a flat surface. The
device must be supported under both of
its side edges or the bottom can bow
and impede robotic movement.
Ends of gripper1 movement not in expected
8E Run the wellness test
range
• If the error consistently happens on the
same slot, try different tape cartridges
in that slot.
• If the failure remains with the same
slot, the magazine may be at fault.
• If the failure follows the tape
Ends of slider2 movement not in expected cartridge, the tape cartridge may be
8F
range at fault.
• If the device is performing an operation
that automatically returns a tape
cartridge to a certain slot, make sure
another tape is not loaded in that slot.
• Run the wellness test

Ends of elevator3 movement not in expected
90 Run the wellness test
range
Ends of rotation4 movement not in expected • Ensure that nothing is obstructing the
91
range plunge in and out movement of the
robot.
Ends of sled5 movement not in expected
92
range
Gripper1 reached a position beyond
93
expected range
Slider2 reached a position beyond expected
94
range
Elevator3 reached a position beyond
95
expected range
Rotation4 reached a position beyond
96
expected range
Sled5 reached a position beyond expected
97
range
98 Cartridge present sensor not found Run the wellness test
99 Slider2 home sensor not found
9A Rotation4 home sensor not found
9B Sled5 position sensor not found
Gripper1 range of motion out of
9C
specification
9D Slider2 range of motion out of specification
Elevator3 range of motion out of
9E
specification
Rotation4 range of motion out of
9F
specification
A0 Sled5 range of motion out of specification
• Retry the operation.
• Ensure that nothing is obstructing the
opening of the mailslot.
A1 Open Mailslot failed
• Remove the magazine and check for
issues such as a tape label preventing
the mailslot from opening.
Command from the autoloader controller • Reset the device and retry the operation.
B0 to robotics controller did not complete in • If the problem continues, contact HP
time allotted customer support.
• Reset the device and retry the operation.
Robot controller reported format error on
B1 • Update the Autoloader to the latest
command from Autoloader controller
version.
Communication to robot from Autoloader
B2 Run the wellness test.
controller failed
104 Troubleshooting
• Check that all magazines are completely
inserted and retry the operation.
B3 Robot stopped due to a released magazine • If this error was caused by a manual
magazine removal, replace the
magazine and try the operation again.
• Remove the magazines and inspect
them for a stuck tape. If no tapes are
stuck in the magazines, shine a light in
one of the open magazine bays to see
if there is a tape in the robot or drive. If
“Tape in gripper1” sensor did not report there is a tape in the robot, replace the
B4 magazines and power-cycle the device.
the expected value
If there is a tape in a drive, replace the
magazines and run the Force Tape Eject
operation. (See “Forcing the drive to
eject a tape” on page 82).
• Run the wellness test
• Reset the device and retry the operation.
• Update the firmware to the latest
Robotic controller not responding to version.
B5
command from Autoloader controller
• If power-cycling does not resolve the
issue, contact HP customer support.
• Check the network cable.
• Check that the network configuration is
correct.
C0 Network initialization failed • If DHCP is enabled, ensure that a DHCP
server is up an running on the device's
network.
• Power cycle the device and try again.
C1 Telnet interface initialization failed • Check the network cable.
• Check that the network configuration is
C2 Web server initialization failed correct.
C6 Ping command did not reach target • Power cycle the device and try again.
• Retry the firmware upgrade. If not
C7 Cannot upgrade firmware from USB successful, attempt a different upgrade
method, such as the RMI or L&TT.
• Retry Autoloader firmware upgrade.
D0 ROM checksum incorrect • If the device continues to fail, contact
HP customer support.
D1 RAM error during Power-On-Self-Test
Read or Write to NVRAM on autoloader
D2
controller failed
Time controller failed during
D3
Power-On-Self-Test
D4 Internal UART serial communication error
Power-cycle the unit
D5 Communication to display failed
AutoloaderAutoloader controller memory
D6
error
D7 Fatal system error
D8 Autoloader controller data base error
D9 No SCSI IC detected

When running the wellness test, the bar • Check the bar code label for proper
DA code did not match the previous value for application and damage.
that tape • Run the wellness test again.
Check if the fan is operational and not
DB External cooling fan error.
obstructed
DC I2C Bus failure. • Power-cycle the device.
Warning event. See DD in “Warning

DD
events” on page 111.
Warning event. See DE in “Warning
DE
events” on page 111.
• Check ambient temperature to ensure
that it is within operating specifications.
F0 Drive exceeded temperature specification
• Check all fans to determine whether
they are working properly.
Autoloader controller lost communication • Power-cycle the device and retry the
F1 operation.
with the drive
• Re-seat the tape drive to ensure a good
F2 Drive sled5 not present connection to the device.
• Cycle power, after several occurrences,
F3 Drive hardware error
• Contact technical support
• Check that the tape cartridge is
supported and has not exceeded its
F4 Time allotted for drive loading exceeded usage life. Inspect it for damage.
• Clean the drive.
• Attempt the Force Tape Eject process.
Once the tape cartridge is ejected,
F5 unlock the magazine holding the
Time allotted for drive unloading exceeded
cartridge and inspect the cartridge for
damage. Discard the tape cartridge if it
is damaged. (See “Forcing the drive to
eject a tape” on page 82).
1Gripper: The part of the robotics assembly that pinches media in order to grip it.
nl
2Slider:The part of the robotics assembly that plunges in and out for get and put operations.
nl
3Elevator: The part of the robotics assembly that moves in the vertical direction.
nl
4Rotation: The part of the robotics assembly that turns the robot to face each magazine and the drive.
nl
5Sled: The part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
nl
Error sub-code descriptions
Robotic error sub-codes

The following table lists the robotic error sub-codes.
Table 30 Robotic error sub-codes
Sub-code Description
01 Mechanical initialization failure
02 Connection to slave robotic failed
106 Troubleshooting
03 Error motor initialization
04 Error during gripper1 close
05 Error slider2 home positioning
06 Error elevator3 home movement
07 Error during sled5 movement to rotation4 position
08 Error during rotation4 initialization, get range failed
09 Error elevator3 init
0A Error during rotation4 to far position
0B Error first sled5 init, move to sensor failed
0C Error during sled5 movement to rotation4 position
0D Error during rotation4 to slide position
0E Error slider2 init, get range failed
0F Error during slider2 forward movement
10 Error gripper1 init, get range failed
11 Error during slider2 home movement
12 Error during rotation4 to FAR position
13 Error sled5 init, move to sensor failed
20 Error inventory scan
21 Error during gripper1 close
22 Error slider2 home movement
23 Error during move gripper1 to scan pos
24 Error reading bar code label
28 Error Extra inventory scan
29 Error during closing gripper1
2A Error slider2 preposition movement
2B Error during opening gripper1
2C Error during sled5 movement up to sensor
2D Error slider2 preposition backwards movement
30 Error slot preposition
31 Error during sled5 movement in FLMoveRotation
32 Command sending to robotic failed
33 Error during elevator3 movement in FLMoveRotation function
34 Error during rotation4 in FLMoveRotation function
35 Error during elevator3 movement in FLMoveRotation function
36 Error during sled5 movement in FLMoveSled function
37 Error during sled5 positioning to mailslot in FLMoveSled function
38 Error during sled5 positioning to mailslot in FLMoveSled function

39 Error during sled5 positioning without sensor
40 Movement to/from slot failed
41 Error during first slider2 movement
42 Error during first gripper1 movement
43 Error during second slider2 movement
44 Error during second gripper1 movement, get range failed
45 Error during third slider2 movement, move home failed
50 Preposition to drive failed
51 Elevator3 movement to home sensor failed
52 Sled5 movement to home sensor failed
53 Error during sled5 movement to drive position
54 Error during rotation4 to drive position
55 Error during elevator3 movement in drive position
56 Error during sled5 movement to drive position.
57 Error during rotation to end position.
60 Move from/to drive failed
61 Error during first slider2 movement
62 Error during first gripper1 movement
63 Error during second slider2 movement
64 Error during second gripper1 movement, get range failed
65 Error during third slider2 movement, move home failed
70 Release magazine failed
72 Error during rotation4 to unlock position
73 Error during move sled5 to block
80 Opening mailslot failed
81 Error during movement to mailslot open position
82 Error during moving back, sensor was found
90 Movement to home position failed
91 Elevator3 movement to home position failed
93 Error during rotation4 to home or far position
94 Sled5 movement to home sensor position failed
95 Sled5 movement to transport position failed
A0 Movement to mailslot failed
A1 Sled5 movement to sensor failed
A2 Sled5 movement to rotation4 position failed
108 Troubleshooting
A3 Elevator3 movement to home position failed
A4 Error during rotation4 to far position
A5 Sled5 movement to mailslot position failed
1Gripper: The part of the robotics assembly that pinches media in order to grip it.
nl
2Slider: The part of the robotics assembly that plunges in and out for get and put operations.
nl
3Elevator: The part of the robotics assembly that moves in the vertical direction.
nl
4Rotation: The part of the robotics assembly that turns the robot to face each magazine and the drive.
nl
5Sled: The part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
nl
newpage pi

Device error sub-codes
The following table lists the device error sub-codes.
Table 31 Device error sub-codes
Error code Description
81 Drive wake up failed
88 Error accessing slot status
90 Robotic load not reached Cartridge Present sensor
91 No activity after Load command
92 Time-out while loading tape
93 No activity after load command
94 Time-out drive Unload
95 Drive terminated unsuccessfully
96 Tape not ejected at robot unload
97 Slot not free at robot unload
Drive error codes

The drive error codes are displayed on the RMI drive status page.
Table 32 Drive error codes
Error code Description
01 Drive broken
02 Temperature exceeds limit
03 Tape error
04 Cleaning cartridge is expired
05 Drive needs cleaning
06 Autoloader lost communication with the drive
07 Warning that the tape is nearing its end of life
newpage pi
110 Troubleshooting
Warning events
Table 33 Warning event codes
Event code Description Details and Solution
Complete the cleaning process and retry the
60 Cleaning tape installed.
operation.
A data cartridge may have been loaded
instead of a cleaning cartridge.
Cleaning failure. Cleaning process could
61 • Check cleaning tape and exchange if
not be performed.
necessary.
62 Cleaning tape expired. Exchange the cleaning tape.
• Check the cartridge for damage. It could
be a defective cartridge.
• Make sure that the cartridge is
compatible with the drive. See “Tape
Invalid cartridge. Drive has rejected the cartridges” on page 35.
63
cartridge as invalid.
• Verify that the cartridge is not a firmware
upgrade tape. Initiate the firmware
upgrade process before loading a
firmware upgrade tape into the drive.
• Verify that the cartridge is a cleaning
cartridge.
• Check the cartridge for damage. It could
be a defective cartridge.
Invalid cleaning cartridge. Drive has rejected • Make sure that the cartridge is
64 compatible with the drive. See “Tape
the cartridge as invalid.
cartridges” on page 35.
• Verify that the cartridge is not a firmware
upgrade tape. Initiate the firmware
upgrade process before loading a
firmware upgrade tape into the drive.
• Verify that the cartridge is a firmware
upgrade cartridge, not a data or
cleaning cartridge.
Invalid upgrade cartridge. Drive has rejected • Check the cartridge for damage. It could
65 be a defective cartridge.
the cartridge as invalid.
• Make sure that the cartridge is
compatible with the drive. See “Tape
cartridges” on page 35.
External cooling fan error (fan motion has
stopped). The subcode indicates which drive • Verify that the fan for the indicated fan is
sled fan is affected. operational and not obstructed.
DB
Subcode 00: drive sled #1 • If the problem continues, contact HP
customer support.
Subcode 01: drive sled #1

Event code Description Details and Solution
• Verify that the fan for the indicated fan is
operational and not obstructed.
• Check ambient temperature conditions.
Power supply fan has failed, redundancy
DD • Upgrade the Autoloader firmware to the
may be at risk.
latest release.
• If the problem continues, contact HP
customer support.
• Verify that the power supply is inserted
correctly and that the thumbscrews are
adjusted.
Power supply has failed. redundancy is not • Power cycle the unit.
DE
available. • Upgrade the Autoloader firmware to the
latest release.
• If the problem continues, contact HP
customer support.
Using HP Library & Tape Tools to diagnose problems

With HP Library & Tape Tools installed on the host server you can:
• Identify all parallel SCSI devices connected to your system.
• View detailed configuration, identification, inventory, and drive information for the device.
• Easily update device and drive firmware.
• Run advanced diagnostic tests, including connectivity, read/write, media validation, and testing
the functionality of the device.
• View device and drive error logs.
• Generate a detailed support ticket that can be e-mailed or faxed to your support representative
for analysis.
The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated
context-sensitive help. It can be downloaded free of charge from http://www.hp.com/support/TapeTools.
To diagnose problems with L&TT:
1. Run L&TT on the host server. You can install L&TT on the host server, or run it from a CD-ROM or
USB flash drive on the host server.
2. Pull a support ticket for the device.
3. Look at the device analysis results for additional information about the device's operation.
112 Troubleshooting
6 Upgrading and servicing the
Tape Autoloader
CAUTION:
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging
and grounding techniques are necessary precautions to prevent damage.
To prevent electrostatic damage, observe the following precautions:
• Transport products in static-safe containers such as conductive tubes, bags, or boxes.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
• Cover the device with approved static-dissipating material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
• Keep the work area free of nonconducting materials, such as ordinary plastic assembly aids and
foam packing.
• Make sure you are always properly grounded when touching a static-sensitive component or
assembly.
• Avoid touching pins, leads, or circuitry.
• Use conductive field service tools.
WARNING!
WARNING!
To reduce the risk of personal injury or damage to equipment:
• Extend leveling jacks to the floor.
• Ensure that the full weight of the rack rests on the leveling jacks.
• Install stabilizing feet on the rack.
• Extend only one rack component at a time. Racks may become unstable if more than one component
is extended.
CAUTION:
Before moving the Autoloader, remove all media. During a move, the cartridges could come out of
the storage slots and damage the Autoloader.
Possible tools needed

To service the Autoloader you may need one or more of the following tools:
• Flat-blade screwdrivers (large and small)
• Short-handle #1 Phillips screwdriver

• #2 and #3 Phillips screwdrivers
• Ground strap
• Paper clip or pin (for manual magazine removal)
• HP Library and Tape Tools (L&TT) diagnostic software
NOTE:
You may use the HP StorageWorks Library and Tape Tools (L&TT) diagnostic utility to perform
diagnostic functions for the Autoloader. L&TT is a diagnostic tool designed to aid in the installation
and maintenance of HP tape storage products. L&TT includes several features designed for use by
both HP storage customers and trained service personnel. L&TT is available for download at the
following HP website at no cost: http://www.hp.com/support/TapeTools. Frequent firmware image
updates to the website are released on the Internet. For optimal performance, HP recommends that
you update your system periodically with the latest device firmware.
Removing and replacing a tape drive

Install the tape drive from the back of the Autoloader.
To remove a tape drive:
1. Using the remote management interface or the operator control panel, unload any tape cartridge
from the tape drive, if present.
2. Power down the drive from the operator control panel or RMI. (See
“Powering a drive on or off” on page 79.)
3. Make sure the LED on the tape drive is off (see Figure 66).
11190
Figure 66 Drive LED

4. Remove the SAS cable from a SAS drive or the parallel SCSI cable and terminator from a parallel
SCSI drive (see Figure 67).
To HBA
11143
Figure 67 Parallel SCSI cable

5. Loosen the blue captive thumbscrews on the drive (see Figure 68).
114 Upgrading and servicing the Tape Autoloader

10798
Figure 68 Captive screws on the tape drive

6. Pull straight back on the tape drive handle to remove the tape drive from the Autoloader (see
Figure 69).
11155
Figure 69 Removing the tape drive

To replace a tape drive:
1. Before installing the new drive, inspect the connectors on the tape drive. Ensure that the connectors
are intact, free of any foreign objects, and have no cracks or deformed or bent contacts.
2. Slowly insert the new tape drive into the drive bay, and align the connectors on the Autoloader
while supporting the drive assembly until the drive seats itself against the back of the Autoloader
(see Figure 70).
CAUTION:
Push in on the tape drive handle while supporting the bottom of the tape drive until it is properly seated.
Damage to the connector pins may occur if this procedure is not followed.

11156
Figure 70 Installing the tape drive

3. Tighten the blue captive thumbscrews by hand until the drive is secure.
4. Attach the cords and terminator, if necessary, that you removed from the old tape drive.
5. Power on the tape drive.
6. If necessary, upgrade the Autoloader and drive firmware using HP Library & Tape Tools, the RMI,
or a USB flash drive.
NOTE:
If you are upgrading a parallel SCSI drive, be sure to use supported cabling configurations. See
“Planning the SCSI configuration” on page 23.
NOTE:
Use L&TT to upgrade the drive to the latest firmware. You can download the latest version of L&TT at:
http://www.hp.com/support/TapeTools.
Removing and replacing a magazine

CAUTION:
Only remove a magazine manually in an emergency or if you need to remove the magazines from both
sides of the device. Failure to follow normal procedure can cause data loss and equipment damage.
If possible, the magazines should be released using the operator control panel (OCP) or the remote
management interface (RMI). HP recommends that you release the magazines using the OCP or RMI;
however, if the OCP process fails, or if a magazine needs to be removed when the power to the device
is off, you can release the magazines manually.
Using the operator control panel

Removing magazines requires the administrator password.
To remove a magazine:
1. From the Home screen, press Previous or Next until the screen displays Operations.
2. Press Enter to select.
3. Press Previous or Next until the screen displays either Unlock Left Magazine or Unlock Right
Magazine.

4. Press Enter to select the desired magazine to unlock.
5. Enter the administrator password if requested.
6. The display reads Left Magazine Unlocked or Right Magazine Unlocked.
7. Pull the released magazine out of the device.
8. The screen displays Insert Left Magazine or Insert Right Magazine. The Autoloader cannot perform
any other operation until the magazine is replaced. After exchanging tapes in a magazine, slide the
magazine completely into the Autoloader. The magazine locks into place after it is correctly installed
and the Autoloader inventories the magazine.
Using the remote management interface

To login, select the Administrator Account Type, enter the administrator password, and press Sign In.
Figure 71 RMI login page

Go to the Operations: Magazines page. This page allows you to release the right or left magazine
from the Autoloader.
Figure 72 Operations: Magazines page
Using the manual release

1. From the back of the Autoloader determine which magazine needs to be removed using Figure 73.

1 2
11141
Figure 73 Manual magazine release holes

1. Right magazine release
2. Left magazine release
2. Push a small metal pin or paper clip into the appropriate release hole to push on the release latch
(see Figure 74) while another person gently pulls the magazine out of the Autoloader.
1
2
11142
Figure 74 Removing the left magazine

1. Insert a pin into access hole
2. Release and remove the magazine
Removing and replacing the base chassis

In this process you will:
• Record configuration settings.
• Remove the tape cartridge from the tape drive.
• Remove the cables, drives, and magazines from the Autoloader.
• Remove the Autoloader from the rack or tabletop conversion cover.
• Replace the base chassis.
• Reinstall the Autoloader into the rack or tabletop conversion cover.
• Replace the cables, tape drive, and magazines.
• Reconfigure the Autoloader.
WARNING!

Recording configuration settings
If the OCP or RMI works, write down the system, drive, and network configuration settings. You will need
these settings to re-configure the Autoloader after replacing the chassis.
Removing the tape cartridge from the tape drive

Before beginning, be sure no cartridges are in the tape drive. To move a cartridge with the
OCP, see “Moving tapes in the device” on page 77. To move a cartridge with the RMI, see
“Moving media” on page 57.
CAUTION:
If you cannot remove the tape cartridge from the tape drive, handle the tape drive gently during the
rest of the procedure to avoid damaging the tape and losing data.
Removing the cables, magazines, and tape drive

Power off the Autoloader. Remove the power cord and other cables from the Autoloader.
Remove the magazines from the device using the manual process (see
“Releasing the magazines manually” on page 98).
To remove the tape drive:
1. Loosen the blue captive thumbscrews on the drive (see Figure 75).
10798
Figure 75 Captive screws on the tape drive

2. Pull straight back on the tape drive handle to remove the tape drive from the Autoloader (see
Figure 76).

11155
Figure 76 Removing the tape drive
Removing the base chassis

You will need a #2 Phillips screwdriver to remove and replace the base chassis assembly from the
rack or cover.
CAUTION:
Lift the Autoloader from the side edges. Lifting the Autoloader from the magazine or tape drive openings
can damage the Autoloader.
To remove the base chassis from the rack or table top conversion cover:
1. Obtain adequate assistance to lift and stabilize the Autoloader during removal and replacement.
2. If the Autoloader is mounted in a rack or tabletop conversion cover, from the front of the Autoloader
(see Figure 77, 1) loosen the screws inside the left and right front bezel (these are captive screws and
cannot be removed), then 2) slide the Autoloader out of the rack or cover using assistance.
11161
Figure 77 Removing the base chassis from the rack
Unpacking the new chassis

Unpack the new chassis and place it on a sturdy table. Save the packaging materials to return the
old chassis.

Replacing the base chassis
CAUTION:
Lift the chassis from the side edges. Lifting the chassis from the magazine openings can damage the
chassis.
To replace the Autoloader components and install the base chassis in the rack or in the tabletop
conversion cover:
1. If the Autoloader is not mounted in a rack or in a tabletop conversion cover, attach the support
feet to the new base chassis. To attach the feet:
a. Locate the six support feet that were shipped with the base chassis.
b. With another person, gently turn the chassis over and set it on its back.
c. Locate the six inscribed foot location lines.
d. Peel the backing paper off each foot and apply it within a set of foot location lines as shown in
Figure 78.
11164
Figure 78 Attaching feet to the bottom of the chassis

e. With another person, gently turn the chassis over and set it on its feet.
2. The shipping lock prevents the robotic transport mechanism from moving during shipment. You must
remove the shipping lock before powering on the device. The shipping lock is held in place with a
piece of tape and is located in the top center of the new chassis. After the shipping lock is removed,
it should be stored on the back panel of the chassis for future use.
To remove and store the shipping lock:
a. Locate the tape and lock at the top of the chassis (see Figure 79).

11133
Figure 79 Shipping lock location

b. Remove the tape, then remove the lock.
c. Store the lock on the back panel of the device.
3. Mount the Autoloader in a rack or in the tabletop conversion cover if it does not have the rubber feet
attached.
To mount the Autoloader in a rack:
a. With assistance, slide the Autoloader onto the metal rails that are already in position in the rack.
b. From the front of the device, secure the front bezel to the rack using a #2 Phillips screw driver
placed through the small holes in the mounting bracket to tighten the captive screws on each
side of the device.
11157
Figure 80 Securing the Autoloader to the rack

To replace the tabletop conversion cover:
a. Set the new base chassis on a sturdy surface in front of the cover.
b. Slide the chassis into the cover until the front panel of the chassis is aligned with the cover.
c. Tighten the captive screws on the chassis front panel until the cover is secure.

11171
Figure 81 Sliding the Autoloader into the cover

4. Replace the tape drive.
5. Replace the magazines.
6. Replace the cords and cables.
7. Reconnect the cables and power cord.
8. Power on the Autoloader.
9. Reconfigure the Autoloader.

A Technical specifications
Physical specifications
Table 34 1/8 G2 Tape Autoloader physical specifications: all models
Characteristics Product alone Packaged
Height 44 mm (1.73 inches) 250 mm (9.84 inches)
Width 482 mm (18.98 inches) 580 mm (22.83 inches)
Depth 809 mm (31.85 inches) 990 mm (38.98 inches)
Weight 11.5 kg (25.35 pounds) 25.5 (33.73 pounds)
Environmental specifications
Table 35 Environmental specifications
Temperature
Operating 10º to 35º C
Non-operating -30º to 60º C
Recommended operating temperature 10º to 35º C
Temperature shock immunity - maximum rate of
10º C per hour
change
Miscellaneous
Dust concentration less than 200 microgram/cubic meter
Altitude 3050 meters (10,000 ft.)
Humidity
Operating 20% to 80% RH non-condensing
Non-operating 20% to 80% RH non-condensing

126 Technical specifications
B Regulatory compliance and
safety
Regulatory compliance
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, your product has been
assigned a unique Regulatory Model Number. The RMN can be found on the product nameplate label,
along with all required approval markings and information. When requesting compliance information for
this product, always refer to this RMN. The Regulatory Model Number should not be confused with the
marketing name or model number of the product.
Regulatory compliance label location

The Regulatory Compliance label is located on the bottom of the device. To view this information, from
the back of the device, tilt the device up until the label is visible.
Regulatory model number

LVLDC-0501
Emissions classification
Class A
Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (such as personal computers). The
FCC requires devices in both classes to bear a label indicating the interference potential of the device as
well as additional operating instructions for the user.
The rating label on the device shows which class (A or B) the equipment falls into. Class B devices have
an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or FCC ID on the label.
Once the class of the device is determined, refer to the following corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference, in which case the user is required to correct
the interference at personal expense.

Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding your product, visit http://www.hp.com
For questions regarding this FCC declaration, contact us by mail or telephone:
• Hewlett-Packard Company P.O. Box 692000, Mailstop 510101 Houston, Texas 77269-2000
• 1-281-514-3333
To identify this product, refer to the part, Regulatory Model Number, or product number found on the
product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user's authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods
in order to maintain compliance with FCC Rules and Regulations.
Laser device
All HP systems equipped with a laser device comply with safety standards, including International
Electrotechnical Commission (IEC) 825. With specific regard to the laser, the equipment complies with
laser product performance standards set by government agencies as a Class 1 laser product. The
product does not emit hazardous light.
128 Regulatory compliance and safety

Laser safety warning
WARNING!
To reduce the risk of exposure to hazardous radiation:
• Do not try to open the laser device enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than
those specified herein.
• Allow only HP authorized service technicians to repair the laser device.
International notices and statements

Canadian notice (avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union notice

Products bearing the CE marking comply with the EMC Directive (89/336/EEC) and the Low Voltage
Directive (73/23/EEC) issued by the Commission of the European Community and if this product has
telecommunication functionality, the R&TTE Directive (1999/5/EC).
Compliance with these directives implies conformity to the following European Norms (in parentheses are
the equivalent international standards and regulations):
• EN55022 (CISPR 22) - Electromagnetic Interference
• EN55024 (IEC61000-4-2, IEC61000-4-3, IEC61000-4- 4, IEC61000-4-5, IEC61000-4-6,
IEC61000-4-8, IEC61000-4-11) - Electromagnetic Immunity
• Power Quality:
• EN61000-3-2 (IEC61000-3-2) - Power Line Harmonics
• EN61000-3-3 (IEC61000-3-3) - Power Line Flicker
• EN60950-1 (IEC60950-1) - Product Safety
• Also approved under UL 60950-1/CSA C22.2 No. 60950-1, Safety of Information Technology
Equipment.

BSMI notice
Japanese notice
Korean notices

Safety
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or
importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on
the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper
battery disposal.
Power cords
The power cord set must meet the requirements for use in the country where the product was purchased.
If the product is to be used in another country, purchase a power cord that is approved for use in
that country.
The power cord must be rated for the product and for the voltage and current marked on the product
electrical ratings label. The voltage and current rating of the cord should be greater than the voltage
and current rating marked on the product. In addition, the diameter of the wire must be a minimum of
1.00 mm2 or 18 AWG, and the length of the cord must be between 1.8 m (6 ft) and 3.6 m (12 ft). If you
have questions about the type of power cord to use, contact an HP authorized service provider.
NOTE:
Route power cords so that they will not be walked on and cannot be pinched by items placed upon
or against them. Pay particular attention to the plug, electrical outlet, and the point where the cords
exit from the product.
Japanese power cord notice
Waste electrical and electronic equipment directive

Czechoslovakian notice

Danish notice
Bortskaffelse af affald fra husstande i den Europæiske Union
Hvis produktet eller dets emballage er forsynet med dette symbol, angiver det,
at produktet ikke må bortskaffes med andet almindeligt husholdningsaffald.
I stedet er det dit ansvar at bortskaffe kasseret udstyr ved at aflevere det på den
kommunale genbrugsstation, der forestår genvinding af kasseret elektrisk og
elektronisk udstyr. Den centrale modtagelse og genvinding af kasseret udstyr
i forbindelse med bortskaffelsen bidrager til bevarelse af naturlige ressourcer
og sikrer, at udstyret genvindes på en måde, der beskytter både mennesker og miljø.
Yderligere oplysninger om, hvor du kan aflevere kasseret udstyr til genvinding, kan du få hos
kommunen, den lokale genbrugsstation eller i den butik, hvor du købte produktet.
Dutch notice
Verwijdering van afgedankte apparatuur door privé-gebruikers in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet
mag worden gedeponeerd bij het normale huishoudelijke afval. U bent zelf
verantwoordelijk voor het inleveren van uw afgedankte apparatuur bij een
inzamelingspunt voor het recyclen van oude elektrische en elektronische
apparatuur. Door uw oude apparatuur apart aan te bieden en te recyclen,
kunnen natuurlijke bronnen worden behouden en kan het materiaal worden
hergebruikt op een manier waarmee de volksgezondheid en het milieu worden beschermd.
Neem contact op met uw gemeente, het afvalinzamelingsbedrijf of de winkel waar u het
product hebt gekocht voor meer informatie over inzamelingspunten waar u oude apparatuur
kunt aanbieden voor recycling.
English notice
Disposal of waste equipment by users in private household in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your
other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it
over to a designated collection point for recycling of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of disposal will help to conserve natural
resources and ensure that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact your local city
office, your household waste disposal service, or the shop where you purchased the product.

Estonian notice
Seadmete jäätmete kõrvaldamine eramajapidamistes Euroopa Liidus
See tootel või selle pakendil olev sümbol näitab, et kõnealust toodet ei tohi
koos teiste majapidamisjäätmetega kõrvaldada. Teie kohus on oma
seadmete jäätmed kõrvaldada, viies need elektri- ja elektroonikaseadmete
jäätmete ringlussevõtmiseks selleks ettenähtud kogumispunkti. Seadmete
jäätmete eraldi kogumine ja ringlussevõtmine kõrvaldamise ajal aitab kaitsta
loodusvarasid ning tagada, et ringlussevõtmine toimub viisil, mis kaitseb inimeste tervist
ning keskkonda. Lisateabe saamiseks selle kohta, kuhu oma seadmete jäätmed
ringlussevõtmiseks viia, võtke palun ühendust oma kohaliku linnakantselei,
majapidamisjäätmete kõrvaldamise teenistuse või kauplusega, kust Te toote ostsite.
Finnish notice
Laitteiden hävittäminen kotitalouksissa Euroopan unionin alueella
Jos tuotteessa tai sen pakkauksessa on tämä merkki, tuotetta ei saa hävittää
kotitalousjätteiden mukana. Tällöin hävitettävä laite on toimitettava sähkölaitteiden
ja elektronisten laitteiden kierrätyspisteeseen. Hävitettävien laitteiden erillinen
käsittely ja kierrätys auttavat säästämään luonnonvaroja ja varmistamaan, että
laite kierrätetään tavalla, joka estää terveyshaitat ja suojelee luontoa. Lisätietoja
paikoista, joihin hävitettävät laitteet voi toimittaa kierrätettäväksi, saa ottamalla
yhteyttä jätehuoltoon tai liikkeeseen, josta tuote on ostettu.
French notice
Élimination des appareils mis au rebut par les ménages dans l'Union européenne
Le symbole apposé sur ce produit ou sur son emballage indique que ce produit
ne doit pas être jeté avec les déchets ménagers ordinaires. Il est de votre
responsabilité de mettre au rebut vos appareils en les déposant dans les centres
de collecte publique désignés pour le recyclage des équipements électriques
et électroniques. La collecte et le recyclage de vos appareils mis au rebut
indépendamment du reste des déchets contribue à la préservation des ressources
naturelles et garantit que ces appareils seront recyclés dans le respect de la santé humaine
et de l'environnement. Pour obtenir plus d'informations sur les centres de collecte et de
recyclage des appareils mis au rebut, veuillez contacter les autorités locales de votre région, l
es services de collecte des ordures ménagères ou le magasin dans lequel vous avez acheté
ce produit.

German notice
Entsorgung von Altgeräten aus privaten Haushalten in der EU
Das Symbol auf dem Produkt oder seiner Verpackung weist darauf hin, dass
das Produkt nicht über den normalen Hausmüll entsorgt werden darf. Benutzer
sind verpflichtet, die Altgeräte an einer Rücknahmestelle für Elektro- und
Elektronik-Altgeräte abzugeben. Die getrennte Sammlung und ordnungsgemäße
Entsorgung Ihrer Altgeräte trägt zur Erhaltung der natürlichen Ressourcen bei
und garantiert eine Wiederverwertung, die die Gesundheit des Menschen und
die Umwelt schützt. Informationen dazu, wo Sie Rücknahmestellen für Ihre Altgeräte finden,
erhalten Sie bei Ihrer Stadtverwaltung, den örtlichen Müllentsorgungsbetrieben oder im
Geschäft, in dem Sie das Gerät erworben haben.
Greek notice
. ,
.
,
,
.

Hungarian notice
Készülékek magánháztartásban történ selejtezése az Európai Unió területén
A készüléken, illetve a készülék csomagolásán látható azonos szimbólum annak

jelzésére szolgál, hogy a készülék a selejtezés során az egyéb háztartási
hulladéktól eltér módon kezelend . A vásárló a hulladékká vált készüléket köteles
a kijelölt gy jt helyre szállítani az elektromos és elektronikai készülékek
újrahasznosítása céljából. A hulladékká vált készülékek selejtezéskori begy jtése
és újrahasznosítása hozzájárul a természeti er források meg rzéséhez, valamint biztosítja
a selejtezett termékek környezetre és emberi egészségre nézve biztonságos feldolgozását.
A begy jtés pontos helyér l b vebb tájékoztatást a lakhelye szerint illetékes önkormányzattól,
az illetékes szemételtakarító vállalattól, illetve a terméket elárusító helyen kaphat.
Italian notice
Smaltimento delle apparecchiature da parte di privati nel territorio dell'Unione Europea
Questo simbolo presente sul prodotto o sulla sua confezione indica che il prodotto
non può essere smaltito insieme ai rifiuti domestici. È responsabilità dell'utente
smaltire le apparecchiature consegnandole presso un punto di raccolta designato
al riciclo e allo smaltimento di apparecchiature elettriche ed elettroniche. La raccolta
differenziata e il corretto riciclo delle apparecchiature da smaltire permette di
proteggere la salute degli individui e l'ecosistema. Per ulteriori informazioni relative
ai punti di raccolta delle apparecchiature, contattare l'ente locale per lo smaltimento dei rifiuti,
oppure il negozio presso il quale è stato acquistato il prodotto.
Latvian notice
Nolietotu iek rtu izn cin šanas noteikumi lietot jiem Eiropas Savien bas
priv taj s m jsaimniec b s
Š ds simbols uz izstr d juma vai uz t iesai ojuma nor da, ka šo

izstr d jumu nedr kst izmest kop ar citiem sadz ves atkritumiem. J s
atbildat par to, lai nolietot s iek rtas tiktu nodotas speci li iek rtotos
punktos, kas paredz ti izmantoto elektrisko un elektronisko iek rtu
sav kšanai otrreiz jai p rstr dei. Atseviš a nolietoto iek rtu sav kšana un
otrreiz j p rstr de pal dz s saglab t dabas resursus un garant s, ka š s iek rtas tiks
otrreiz ji p rstr d tas t d veid , lai pasarg tu vidi un cilv ku vesel bu. Lai uzzin tu, kur
nolietot s iek rtas var izmest otrreiz jai p rstr dei, j v ršas savas dz ves vietas
pašvald b , sadz ves atkritumu sav kšanas dienest vai veikal , kur izstr d jums tika
nopirkts.

Lihuanian notice
Nolietotu iek rtu izn cin šanas noteikumi lietot jiem Eiropas Savien bas
priv taj s m jsaimniec b s
Š ds simbols uz izstr d juma vai uz t iesai ojuma nor da, ka šo

izstr d jumu nedr kst izmest kop ar citiem sadz ves atkritumiem. J s
atbildat par to, lai nolietot s iek rtas tiktu nodotas speci li iek rtotos
punktos, kas paredz ti izmantoto elektrisko un elektronisko iek rtu
sav kšanai otrreiz jai p rstr dei. Atseviš a nolietoto iek rtu sav kšana un
otrreiz j p rstr de pal dz s saglab t dabas resursus un garant s, ka š s iek rtas tiks
otrreiz ji p rstr d tas t d veid , lai pasarg tu vidi un cilv ku vesel bu. Lai uzzin tu, kur
nolietot s iek rtas var izmest otrreiz jai p rstr dei, j v ršas savas dz ves vietas
pašvald b , sadz ves atkritumu sav kšanas dienest vai veikal , kur izstr d jums tika
nopirkts.
Polish notice
Pozbywanie si zu ytego sprz tu przez u ytkowników w prywatnych gospodarstwach
domowych w Unii Europejskiej
Ten symbol na produkcie lub jego opakowaniu oznacza, e produktu nie wolno
wyrzuca do zwykłych pojemników na mieci. Obowi zkiem u ytkownika jest
przekazanie zu ytego sprz tu do wyznaczonego punktu zbiórki w celu recyklingu
odpadów powstałych ze sprz tu elektrycznego i elektronicznego. Osobna zbiórka
oraz recykling zu ytego sprz tu pomog w ochronie zasobów naturalnych
i zapewni ponowne wprowadzenie go do obiegu w sposób chroni cy zdrowie człowieka
i rodowisko. Aby uzyska wi cej informacji o tym, gdzie mo na przekaza zu yty sprz t do
recyklingu, nale y si skontaktowa z urz dem miasta, zakładem gospodarki odpadami lub
sklepem, w którym zakupiono produkt.

Portuguese notice
Descarte de Lixo Elétrico na Comunidade Européia
Este símbolo encontrado no produto ou na embalagem indica que o produto não

deve ser descartado no lixo doméstico comum. É responsabilidade do cliente
descartar o material usado (lixo elétrico), encaminhando-o para um ponto de
coleta para reciclagem. A coleta e a reciclagem seletivas desse tipo de lixo
ajudarão a conservar as reservas naturais; sendo assim, a reciclagem será feita
de uma forma segura, protegendo o ambiente e a saúde das pessoas. Para obter
mais informações sobre locais que reciclam esse tipo de material, entre em contato com
o escritório da HP em sua cidade, com o serviço de coleta de lixo ou com a loja em que
o produto foi adquirido.
Slovakian notice
Slovenian notice

Spanish notice
Eliminación de residuos de equipos eléctricos y electrónicos por parte de usuarios
particulares en la Unión Europea
Este símbolo en el producto o en su envase indica que no debe eliminarse junto

con los desperdicios generales de la casa. Es responsabilidad del usuario eliminar
los residuos de este tipo depositándolos en un "punto limpio" para el reciclado
de residuos eléctricos y electrónicos. La recogida y el reciclado selectivos de
los residuos de aparatos eléctricos en el momento de su eliminación contribuirá
a conservar los recursos naturales y a garantizar el reciclado de estos residuos
de forma que se proteja el medio ambiente y la salud. Para obtener más información sobre
los puntos de recogida de residuos eléctricos y electrónicos para reciclado, póngase en
contacto con su ayuntamiento, con el servicio de eliminación de residuos domésticos o
con el establecimiento en el que adquirió el producto.
Swedish notice
Bortskaffande av avfallsprodukter från användare i privathushåll inom
Europeiska Unionen
Om den här symbolen visas på produkten eller förpackningen betyder det att
produkten inte får slängas på samma ställe som hushållssopor. I stället är det
ditt ansvar att bortskaffa avfallet genom att överlämna det till ett uppsamlingsställe
avsett för återvinning av avfall från elektriska och elektroniska produkter. Separat
insamling och återvinning av avfallet hjälper till att spara på våra naturresurser
och gör att avfallet återvinns på ett sätt som skyddar människors hälsa och miljön.
Kontakta ditt lokala kommunkontor, din närmsta återvinningsstation för hushållsavfall eller
affären där du köpte produkten för att få mer information om var du kan lämna ditt avfall
för återvinning.

C Electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
Topics include:
• Preventing electrostatic damage
• Grounding methods
Preventing electrostatic damage

To prevent electrostatic damage, observe the following precautions:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly. See
the next section.
Grounding methods
There are several methods for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis.
Wrist straps are flexible straps with a minimum of 1 megohm (±10 percent) resistance in the
ground cords. To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an HP authorized
reseller install the part.
NOTE:
For more information on static electricity, or assistance with product installation, contact your HP
authorized reseller.

140 Electrostatic discharge
Glossary
barcode reader A component of the robot that is used for cartridge identification and position
calibration.
cartridge The plastic housing around a cartridge tape. A plastic leader block is attached
to the tape for automatic threading when loaded in transport. The spine of the
cartridge contains a label listing the volume identification number.
cell The slot in the magazine that is used to store a tape cartridge.
Class A digital Class A equipment is intended for commercial installation.

device
Class I laser prod- Class 1 lasers are products where the power of the laser beam produced (the
uct accessible emission) is always below the Maximum Permissible Exposure value.
Therefore, for Class 1 lasers the output power is below the level at which it is
believed eye damage will occur. Exposure to the beam of a Class 1 laser will
not result in eye injury. Class 1 lasers may therefore be considered eye safe.
cleaning cartridge A tape cartridge that contains special material to clean the tape path in a
transport or drive. Ultrium cleaning cartridge labels have a CLN prefix.
CLI Command Line Interface
daisy chaining Parallel SCSI peripherals can be daisy chained together. Each device has a
second port used to connect the next device in line. The last device in the chain
must be terminated.
data cartridge A term used to distinguish a cartridge onto which a tape drive may write data
from a cartridge used for cleaning purposes.
drive The device that the Autoloader uses to record data onto tapes.
drive bay The space where the drive module resides.
drive cleaning A device feature that uses a cleaning cartridge to clean a tape drive.
drive module The entire assembly that houses the drive, including the metal housing and
connectors.
encryption The process of changing data into a form that cannot be read until it is
deciphered, protecting the data from unauthorized access and use.
ESD Electrostatic discharge. The release of static electricity from one conductor to
another.
Ethernet A local-area, packet-switched network technology. Originally designed for

coaxial cable, it now also runs over shielded, twisted-pair cable. Ethernet is a
10 or 100 Megabytes-per-second LAN.
event A significant device occurrence (such as drive errors, online/offline transition,

drive cleaning, and other information) that is listed in an automated log.
export The action in which the device places a cartridge into the mailslot so that the
operator can remove the cartridge. Also called eject.

G Gigabyte. A unit of storage, abbreviated as G or GB, equal to 1,024
Megabytes.
get An activity in which a robot obtains a cartridge from a slot or drive.
GUI Graphical user interface. Software that allows the user to control the device
through visual screens.
HBA An acronym for host bus adapter, an interface card which plugs into the
computer's bus and connects it to the network.
host One or more computers that generate and communicate data to the device.
hot-plug, hot swap The plugging in or removal of a drive into a system with the power turned on.
HVDS High voltage differential signaling, also called differential SCSI. HVDS supports
cable lengths up to 25 meters.
import The process of placing a cartridge into the cartridge access port so that the
robot can insert it into a storage slot.
inventory The process of reading and storing in memory the bar code identification and
locations of all cartridges in the Autoloader.
LAN Local Area Network. A computer network covering a local area, such as a
home, office, or small building, that is usually based on Ethernet technology.
LCD Liquid crystal display. A type of display that uses two sheets of polarizing
material with a liquid crystal solution.
LED Light emitting diode. An electronic device that lights up when electricity is
passed through it.
LTO An acronym for Linear Tape-Open technology. An “open format” technology,

which means that users will have multiple sources of products and media.
LUN Logical Unit Number. An address for a component of a SCSI device, similar
to an apartment number. In this device, the host computer sends the SCSI
commands for the Autoloader to LUN 1 of the Master tape drive and sends
SCSI commands for the tape drive itself to LUN 0.
LVDS Low Voltage Differential Signaling. A low noise, low power, low amplitude
method for high-speed (gigabits per second) data transmission over copper wire.
MAC address Media Access Control address. A unique identifier attached to most forms of
networking equipment, which is part of the Ethernet specification.
magazine A removable array that holds cartridges and is placed into the load port of
the Tape Autoloader.
mailslot Part of the left magazine used to import cartridges into the Autoloader
Megabyte A unit of storage abbreviated as M or MB, equal to 1,024 x 1,024 = 1,048,576

bytes.
MIB Management Information Base. A type of database used to manage the devices
in a communications network.
parallel SCSI A suite of closely related standards in which parallel SCSI devices are connected
in parallel to form busses. Each parallel SCSI standard has its own bus width,
clock speed, maximum throughput, maximum cable length, and maximum
number of devices on the bus.
142 Glossary
parallel SCSI de- External parallel SCSI devices with two ports, one for the incoming cable and
vices another for the outgoing cable to the next device. (see daisy chaining).
put An activity in which a robot places a cartridge into a slot or drive.
RAID Redundant Array of Inexpensive Disks. A group of disks that work together to
improve performance. RAID 5 provides some parity protection in case one
of the disks fails.
RMI Remote Management Interface. A web-based interface used to monitor and
control the Autoloader. The RMI is a website that is hosted on the Autoloader.
robot An electro-mechanical device that transports tape cartridges to and from the
magazines and drives.
robotics unit The unit that includes the robotic components and that controls the movement of
the robot between storage slots, drives, and load ports.
SAS Serial Attached SCSI. A computer bus technology and serial communication
protocol for direct attached storage devices, including disk drives and
high-performance tape drives.
SCSI Pronounced scuzzy, an acronym for Small Computer System Interface, a
standard interface and command set for transferring data between mass storage
and other devices. The host computer uses SCSI commands to operate the
Autoloader. Depending on the model, the physical connection between the host
computer and the tape drives will use a parallel SCSI or SAS interface.
SCSI address See SCSI ID.
SCSI devices Computer devices with a SCSI interface. In this document, SCSI devices refers to
devices with a parallel SCSI interface.
SCSI ID Each device on a parallel SCSI bus is identified by its SCSI ID, which is a
number in the range 0–7 on a narrow bus and 0–15 on a wide bus.
SE Single Ended SCSI. The original SCSI bus technology, which uses single ended
signaling — where the signal is referenced to ground. SE SCSI busses have
lower signal rates and much shorter allowed cable lengths. SE SCSI should
not be used with Ultrium tape drives.
slot The location in the magazine in which a tape cartridge is stored. Also called a
cell.
tape cartridge A container holding magnetic tape that can be processed without separating
the tape from the container. The device uses data and cleaning cartridges.
These cartridges are not interchangeable.
tape drive An electro-mechanical device that moves magnetic tape and includes
mechanisms for writing and reading data to and from the tape.
Terabyte A unit of storage, abbreviated as T or TB, equal to 1,024 Gigabytes.
terminator The last device at the end of a parallel SCSI chain must be terminated by
terminator into the connector. An appropriate terminator is shipped with
parallel SCSI devices.
U A measure of chassis height. 1U in rack measurement is 44.45 millimeters

(1.75 inches).
USB Universal Serial Bus. A serial bus standard used to interface devices.
World Wide Iden- A unique identifier in a Fiber Channel or SAS storage network, also called a
tifier World Wide Name (WWN). The first three bytes are derived from an IEEE

Organizationally Unique Identifier (OUI), which identifies the manufacturer or
vendor. The remaining five bytes are assigned by the vendor.
WORM An acronym for Write Once Read Many times, a class of optical recording
systems that allow recording and adding data, but not altering recorded data.
144 Glossary
Index
A configure
administrator password administrator password
changing operator control panel, 70
operator control panel, 70 remote management interface, 54
remote management interface, 54 Autoloader
setting operator control panel, 72
audience, 13 automatic cleaning
Autoloader modes operator control panel, 74
remote management interface, 50 bar code reporting format
automatic cleaning operator control panel, 71
configuring remote management interface, 50
operator control panel, 74 date and time
remote management interface, 50 operator control panel, 73
Avis Canadien, regulatory compliance notice, remote management interface, 55
129 error log mode
remote management interface, 55
event notification parameters
B remote management interface, 56
backup application mailslot
parallel SCSI troubleshooting, 84 operator control panel, 71
SAS troubleshooting, 86 remote management interface, 50
batteries network
Taiwan EPA recycling and disposal, 131 operator control panel, 74
boot straps, using, 139 remote management interface, 53
BSMI, regulatory compliance notice, 130 reserved slots
operator control panel, 71
C restoring factory defaults
cables operator control panel, 75
FCC compliance statement, 128 remote management interface, 56
parallel SCSI, 83 SCSI ID
SAS, 85 operator control panel, 72
shielded, 128 remote management interface, 52
Canada, regulatory compliance notice, 129 conventions
Class A equipment, Canadian compliance document, 13
statement, 129 text symbols, 13, 29
Class B equipment, Canadian compliance cord. See power cord, 131
statement, 129 current rating, 131
compatibility customer self repair, 14
parallel SCSI troubleshooting, 84
SAS troubleshooting, 86
D
date and time
setting
declaration of conformity, 128
default password, 42
device driver
parallel SCSI troubleshooting, 84
SAS troubleshooting, 86

directive, waste electrical and electronic H
equipment, 131 heel straps, using, 139
disposal help
waste equipment for EU private households, obtaining, 14
132 host adapter
disposal, Taiwan EPA battery, 131 parallel SCSI troubleshooting, 84
dissipating floor mats, 139 SAS troubleshooting, 85
document HP
conventions, 13 address for
drive status, 64 FCC questions, 128
series number, 127
technical support, 14
E telephone number
electrostatic damage prevention, 139 FCC questions, 128
error log mode HPB
configuring requirements, 19
ESD (electrostatic discharge)
obtaining additional information, 139 I
prevention measures, 139 IEC EMC, worldwide regulatory compliance
storing products, 139 notice, 129
transporting products, 139 installing
European Union, regulatory compliance notice, attaching the feet, 28
129 choosing a location, 26
event notification parameters configuring, 33
configuring connecting the device, 32
remote management interface, 56 identifying product components, 27
installing the cover, 31
labeling and loading the tape cartridges, 34
F planning the parallel SCSI configuration, 23
factory defaults preparing the host, 23
restoring rack mounting, 29
operator control panel, 75 removing the shipping lock, 28, 121
remote management interface, 56 unpacking, 26
FCC (Federal Communications Commission) verifying the connection, 34
Class A Equipment, compliance notice, 127
Class B Equipment, compliance notice, 128
declaration of conformity, 128 J
modifications, 128 Japan
notice, 127 regulatory compliance notice, 130
features, 17
Federal Communications Commission. See
FCC, 127 K
firmware Korean, regulatory compliance notice, 130
finding version
updating
L
laser
remote management interface, 60 radiation, warning, 129
floor mats, dissipating, 139 regulatory compliance notice, 128
log files
viewing
G operator control panel, 81
ground strap specifications, 139 remote management interface, 61
grounding LTO generation
methods, 139 product model, 17
straps, wearing, 139
suggested equipment for, 139
146
M parts
magazines, 38 proper handling, 139
slot numbers, 39 storing, 139
unlocking and replacing transporting, 139
operator control panel, 76 password
remote management interface, 58 default, 42
mailslot password locks
opening enabling, 78
operator control panel, 67 power cord
compliance notice, 131
current rating, 131
N replacement, 131
set, 131
Novell
troubleshooting performance, 95 voltage rating, 131
preventing electrostatic damage, 139
product specification
O data storage, 17
data transfer rate, 17
operating system compatibility, 17
operations LTO generation, 17
cleaning the tape drive SCSI parallel interface, 17
enabling password locks, 78 R
moving tapes rack stability
operator control panel, 77 warning, 14
remote management interface, 57 rebooting
rebooting operator control panel, 78
remote management interface, 60 recycling, Taiwan EPA battery, 131
replacing magazines regulatory compliance
operator control panel, 76 information number, 127
remote management interface, 58 notices
unlocking magazines BSMI, 130
operator control panel, 76 Canada, 129
remote management interface, 58 Class A, 127
updating inventory Class B, 128
operator control panel, 78 European Union, 129
remote management interface, 58 HP series number, 127
operator control panel, 62 IEC EMC statement, worldwide, 129
administrator password, 66 Japan, 130
functions, 62 Korean, 130
menu lasers, 128
operator control panel, 66 modifications, 128
shielded cables, 128
P repairing
removing stuck tapes, 87
parallel SCSI cabling, 83
parallel SCSI host adapter replacing a power cord, 131
requirements, 19 reseller
troubleshooting, 84 HP, 15
parallel SCSI interface, 17 restore defaults
parallel SCSI multiple LUN support, 19 operator control panel, 75
parallel SCSI requirements, 18 RFI/EMI connector hoods, 128
parallel SCSI troubleshooting
backup application, 84
compatibility, 84 S
device driver, 84 Safety notices, 131
termination, 85 SAS cabling, 85
SAS host adapter
troubleshooting, 85

SAS troubleshooting symbols in text, 13
backup application, 86
compatibility, 86
device driver, 86 T
SCSI ID, 17 Taiwan EPA battery recycling and disposal, 131
series number, regulatory compliance, 127 tape cartridges
shipping lock, 28, 121 backward read compatibility, 38
SNMP labeling, 36
configuring, 53 types, 35
Specifications using and maintaining, 36
environmental, 125 write-protecting, 37
physical, 125 tape drive
static-dissipating work mat, 139 cleaning
static-safe containers operator control panel, 76
storing products, 139 remote management interface, 61
transporting products, 139 force ejecting tape, 82
straps, ground powering on and off, 79
boot, 139 remote management interface, 52
heel, 139 technical support
toe, 139 HP, 14
Subscriber's Choice, HP, 15 service locator website, 15
support telephone numbers
cleaning the tape drive FCC questions, 128
operator control panel, 76 termination
remote management interface, 61 parallel SCSI, 85
downloading a support ticket text symbols, 13, 29
operator control panel, 82 toe straps, using, 139
remote management interface, 62 tools, conductive type, 139
firmware upgrade tape troubleshooting
operator control panel, 81 parallel SCSI device not detected,
force ejecting drive, 82 Attention LED,
powering the drive on and off, 79 cleaning,
remote management interface, 52 failure/attention indications displayed on
rebooting the front panel,
operator control panel, 78 inventory problems,
remote management interface, 60 media,
running tests performance
operator control panel, 79 Autoloader connection, 97
remote management interface, 59 backup server, 95
updating firmware backup type, 96
operator control panel, 80 disk connection, 92
remote management interface, 60 file size, 91
viewing log files file system, 91
operator control panel, 81 media, 97
remote management interface, 61 operating system, 94
support ticket power,
downloading removing stuck tapes, 87
operator control panel, 82 RMI network connection,
remote management interface, 62 tape movement,
148
V voltage compliance rating, 131
viewing information
Autoloader identity
operator control panel, 69 W
remote management interface, 44 warning
Autoloader status rack stability, 14
remote management interface, 46 warnings
drive identity lasers, radiation, 129
operator control panel, 69 waste electrical and electronic equipment
remote management interface, 45 directive, 131
drive status waste equipment disposal for EU private
remote management interface, 47 households, 132
inventory websites
operator control panel, 68 customer self repair, 14
remote management interface, 49 HP, 15
network HP Subscriber's Choice for Business, 15
operator control panel, 70 work mat, static-dissipating, 139
remote management interface, 53 wrist straps
status specifications, 139
operator control panel, 69 using, 139

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HP StorageWorks 1/8 G2 Tape Autoloader

User and service guide

Part number: AK377-96001

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . 13

1 Features and overview . . . . . . . . . . . . . . . . . . . . . . . 17

2 Installing the Tape Autoloader . . . . . . . . . . . . . . . . . . . 23

3 Tape cartridges and magazines . . . . . . . . . . . . . . . . . . 35

User and service guide 3

4 Operating the Tape Autoloader . . . . . . . . . . . . . . . . . . . 41

6 Upgrading and servicing the Tape Autoloader . . . . . . . . . . . . 113

User and service guide 5

A Technical specifications . . . . . . . . . . . . . . . . . . . . . 125

B Regulatory compliance and safety . . . . . . . . . . . . . . . . . 127

User and service guide 7

User and service guide 9

User and service guide 11

Document conventions and symbols

User and service guide 13

Customer self repair

14 About this guide

User and service guide 15

data cartridges Compressed (2:1): 3.2 TB

Compressed (2:1): 48 MB/s (172 GB/hr.)

User and service guide 17

data cartridges Compressed (2:1): 6.4 TB

Compressed (2:1): 120 MB/s (430 GB/hr.)

HP Ultrium 800 GB WORM data cartridge Ultrium 3, two-tone (yellow

Table 6 Ultrium 1760 1/8 G2 Tape Autoloader specifications

data cartridges Compressed (2:1): 12.8 TB

Compressed (2:1): 160 MB/s (576 GB/hr.)

HP Ultrium 800 GB WORM data cartridge Ultrium 4, two-tone (green and

Interface specifications and requirements for parallel SCSI

18 Features and overview

Multiple LUN support

Interface specifications and requirements for SAS drives

Ultrium 1760 tape drives and encryption

User and service guide 19

Front panel overview

20 Features and overview

Figure 1 Front panel overview

Figure 2 Operator control panel LEDs

Back panel overview

User and service guide 21

Figure 3 Back panel overview with parallel SCSI tape drive

Figure 4 Back panel overview with SAS tape drive

The device requires a 110/220 volt AC power connection.

Tape drive LED

Figure 5 Tape drive LED

22 Features and overview

Preparing the host

Follow these general steps:

Planning the parallel SCSI configuration

User and service guide 23

Planning the SAS configuration

24 Installing the Tape Autoloader

SAS cables and connectors

Figure 6 Example SAS fanout cable

User and service guide 25

Unpacking the Tape Autoloader

26 Installing the Tape Autoloader