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Privileged Access Workflows

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PAM Administration

Privileged Access Workflows

© 2023 CyberArk Software Ltd. All rights reserved


Agenda By the end of this session, you will be able to
describe and configure the following
Privileged Access Workflows:

1. Allow transparent connections

2. Require users to specify reason for


access

3. Dual Control

4. Exclusive Passwords

5. One-time Passwords

© 2023 CyberArk Software Ltd. All rights reserved


Accessing and
Using Accounts

• Users who have List and


Retrieve Accounts permissions
are able to click on Show and
Copy
• Users who have List and Use
Accounts permissions are able
to click on Connect
• CyberArk PAM provides
advanced workflows on top of
these permissions to determine
how users can access accounts
and for how long

© 2023 CyberArk Software Ltd. All rights reserved


Allow Transparent Connections

© 2023 CyberArk Software Ltd. All rights reserved


Allow EPV Transparent Connections

Provides corporate level control


over users’ ability to view
passwords or launch privileged
sessions

© 2023 CyberArk Software Ltd. All rights reserved


Allow Transparent
Connections:
Advanced Settings
By clicking the Edit settings
button, we can see that end users
are able to connect transparently
using privileged accounts and are
allowed by default to view
passwords

© 2023 CyberArk Software Ltd. All rights reserved


Reason for Access

© 2023 CyberArk Software Ltd. All rights reserved


Require Users to Specify Reason for Access

Forces users to provide a


reason why they are using a
particular account

© 2023 CyberArk Software Ltd. All rights reserved


Platform Settings:
Privileged Account
Request
• The list of options for the drop-down
is defined at the Platform level, so
we can have a different set of
reasons on a platform-by-platform
basis.
• In the Privileged Account Request
section for a given Platform, we can
add the Predefined Reasons to
create a list of choices for our users
when accessing a password in the
PVWA.

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control – Master Policy

Dual control requires end users to get authorization before


accessing privileged accounts.
Depending on the configuration, authorization must be
given by one or more managers or peers.

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control –
Safe Membership
REQUESTER APPROVER
Dual Control is controlled
through Safe membership
• Requesters are the people
who want to use the privileged
accounts. They need the
permissions Use (and/or
Retrieve) and List
• Approvers accept or reject
requests to privileged
accounts, but generally do not
use the accounts. They will
need List and Authorize
permissions

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control – Request Connection

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control – Submitting a Request

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control – Email Notification

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control – Incoming Request

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control

The requester will receive


notification of the approval in
the PVWA and via email.

© 2023 CyberArk Software Ltd. All rights reserved


Peer Approval
Process
WINDOWS TEAM
Here we have a single group of
admins setup with both requester
and approver permissions
• In this scenario, anyone could
be a requester or an approver,
but since the system prevents a
person from approving their
own requests, it still requires at
least two separate actors
• One person from this group will
become the requester and one
will become the approver

© 2023 CyberArk Software Ltd. All rights reserved


Bypass
Dual Control
ADMIN TEAM SUPPORT TEAM

We may want to allow certain


groups to bypass Dual Control
• Here our admin teams have the
"Access Safe without
confirmation" permission and
are therefore allowed to bypass
dual control
• The support team still needs to
get approval

© 2023 CyberArk Software Ltd. All rights reserved


Multi-Group
Approval Process CHANGE
WINDOWS TEAM IT MANAGERS
ADVISORY BOARD
If we setup more than one group
with approver permissions, at
least one person from each group
must approve the request before
the requester can use the
password

© 2023 CyberArk Software Ltd. All rights reserved


Dual Control:
Advanced Settings
In the advanced settings for
Dual Control, we can enable a
multi-level approval process
• With a multi-level process,
a request must first be
approved by one group before
it is forwarded for approval to
another group
• Also in advanced settings,
we can enable direct manager
Selecting “All” in number of confirmers
approval, determined by the could lead to requests being unnecessarily
Manager attribute on the delayed if certain users are out of office or
requester’s AD user object otherwise unavailable.

© 2023 CyberArk Software Ltd. All rights reserved


Multi Level
Approval Process
WINDOWS TEAM IT MANAGERS IT DIRECTORS

In this example, a request is sent


first to the IT Managers group
• Once approved by at least one
person from the Managers
group, the request is forwarded
to the IT Directors group
• At least one person from each
group must approve before the
password may be used

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Access

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Passwords

When applied, only one user will be able to


access and use an account at any given
time.
When a user checks-out an account, it is
LOCKED and cannot be retrieved by other
users until it is checked-in.

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Password – Locked

If another user attempts to


access the password, the status
REMEMBER: By default, the password can only be will appear with a lock button,
released by the owner of the lock (Tom in this case) indicating that it is locked by the
or by an administrator who has the rights to force a first user
password release

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Password – Manual Check-In

After accessing the account (using Show or


Connect), the user will have the “Check-in” option
to unlock the account and make it available to
other users.

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Password – Release and Change

After the user checks-in the


account, the password will be The CPM will then
scheduled for an immediate release and change the
change by the CPM account password

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Password – Auto Release by PSM
Beginning with CyberArk PAM version 11.7, the PSM can automatically release an account after
the user closes the session

This is configured at the Platform level.

© 2023 CyberArk Software Ltd. All rights reserved


One-Time Passwords

© 2023 CyberArk Software Ltd. All rights reserved


One-Time
Passwords Enforce one-time password access (without exclusivity)

• One-time passwords are


enabled in the Master Policy
• It is possible for multiple users
to access the same account
simultaneously

• The password will be changed


based on MinValidityPeriod,
as configured in the Platform
When a user retrieves an
account, the account is flagged
for change by the CPM after a
specified time

© 2023 CyberArk Software Ltd. All rights reserved


MinValidityPeriod – Platform Configuration
• A MinValidityPeriod of 60 means that the password will be changed 60 minutes after it is accessed
• During that time, other users can access the password
• The MinValidityPeriod should provide enough time for a user to make use of the password

© 2023 CyberArk Software Ltd. All rights reserved


Combining Workflows

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive Access With One-time Password

If Exclusive access and One-Time Password are


enabled for the same Platform, the password will be
marked for change 60 minutes (by default) after it is
used.
This keeps the password exclusive, but enables
automatic release after 60 minutes
© 2023 CyberArk Software Ltd. All rights reserved
Dual Control With One-time Passwords and Exclusivity
When using check-in/check-out exclusive access or one-time password access with Dual Control,
the password will only be changed after the time frame has expired

If the Request timeframe is active, this


setting overrides the MinValidityPeriod

© 2023 CyberArk Software Ltd. All rights reserved


Exclusive and One-time Password Summary

Exclusive Passwords One-time Passwords Exclusive and One-time


Passwords Combined
• When a user accesses a • After a user accesses a • Account is locked to a single
password, the account is password, it is changed user, no other user can access it
locked and no other user can automatically based on the
access the password until it minimum validity period • If the user does not release the
has been released. account manually, the system
• Multiple users can access the will release it automatically
• Password is changed password simultaneously based on the Minimum validity
automatically upon manual period and change the password
release • Minimum validity period is
reset as each user accesses
• In later versions, the password the password
can be auto-released by the
PSM

© 2023 CyberArk Software Ltd. All rights reserved


Summary

© 2023 CyberArk Software Ltd. All rights reserved


Summary In this session we discussed these
workflows:

• Allow transparent connections

• Require users to specify reason


for access

• Dual Control

• Exclusive Passwords

• One-time Passwords

© 2023 CyberArk Software Ltd. All rights reserved


Online Training
Customizing Privileged Account Requests (login required)

You may now complete the following exercises:


Privileged Access Workflows

Additional
• Require users to specify reason for access
̶ Activating the Policy

Resources
̶ Add Predefined Reasons for Access
• Require dual control access approval
̶ Activating the Policy
̶ Adding an approver to a Safe
̶ Testing Dual Control
• Exclusive Passwords with Automated Release
and One-time Use
̶ Adding a Master Policy exception for Exclusive Passwords
̶ Adding a Master Policy exception for One-Time Passwords
̶ Reducing the Minimum Validity Period
̶ Testing Exclusive Passwords
̶ Testing Automatic release by PSM
© 2023 CyberArk Software Ltd. All rights reserved

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