DIGITAL BANKING TARIFF GUIDE EFFECTIVE 22 JUNE 2024 nd

PRODUCT/SERVICE PERSONAL CUSTOMERS MSME CUSTOMERS

MONTHLY MAINTENANCE FEES
Xapit Account Nil N/A
Seba Account Free N/A
Savings Account Free Free
Zanaco Savers Account K50 K95
Current Account (ZMW) K50 K110
Digital Micro Business Account N/A K50
Foreign Currency Accounts (USD) US$12 US$15
Foreign Currency Accounts (GBP) GBP7.50 GBP6
Foreign Currency Accounts (EUR) EUR10 EUR8
Foreign Currency Accounts (ZAR) ZAR132 ZAR110

MONTHLY MANAGEMENT FEES

Xapit Account (w/ Debit Card) K14.00 N/A
Xapit Account (w/o Debit Card) K4.00 N/A
Penalty on Balance above K10,000 K50 per occurrence N/A

MINIMUM BALANCE
Xapit Account N/A N/A
Seba Account K50 N/A
Savings Account K200 K500
Zanaco Savers Account K750 K1,200
AgriPay K5 N/A
Digital Micro Business Account N/A Nil
Current Account (ZMW) Nil Nil
FX Current Account (USD) NIL Nil
FX Current Account (GBP) NIL Nil
FX Current Account (EUR) NIL Nil
FX Current Account (ZAR) NIL Nil
FX Current Account Professional Product (USD) USD 150 N/A
FX Current Account Professional Product (GBP) GBP 100 N/A
Term Deposits Account K10,000 K10,000
Account below minimum balance
(Flat fee per month)
Xapit, SEBA Account Free N/A
Savings, Zanaco Savers, Current and Foreign Free Free
Currency Accounts

WITHDRAWALS
ATM withdrawal
ATM withdrawal at Zanaco ATM (per succesful withdrawal) K11 K11
ATM withdrawal other banks K20 K15
ATM withdrawal international K20 + 1.5%, max K 50 K15 + 1.5%, max K 50
Point of Sale (POS) cash withdrawal POS cash withdrawal at Zanaco Xpress Agent
K0 - K150 K8.00 K8.00
K151 - K250 K8.50 K8.50
K251 - K500 K9.00 K9.00
K501 - K1,000 K10.0 K10.0
Above K1,000 K10.5 K10.5
NFS Xpress Off Us (Other bank POS @Zanaco Xpress) (1.5% capped @K20) + K5 N/A
Mobile Banking Cardless Withdraw (Cashout)
K0 - K150 K8.00 K8.00
K151 - K250 K8.50 K8.50
K251 - K500 K9.00 K9.00
K501 - K1,000 K10.0 K10.0
Above K1,000 K10.50 K10.50
NFS Cashout On Other Cashout Fee/Tier + (1.5% capped @K20) + K0.6 N/A
Over the Counter (OTC) withdrawal at any Zanaco Branch
OTC cash/cheque withdrawal at Zanaco Branch K100 Savings & Zanaco Savers - 4 free K50 per extra withdrawal
Excessive encashment of K25,000 and above or equivalent. (For amounts above K100,000 customer is to give 48 hours notice) Free Free

DEPOSITS
Point of Sale (POS) cash deposit Free Free
POS cash deposit at Zanaco Xpress Agent Free Free
Using card Using Account Using Mobile Using card Using Account Using Mobile
Number Number Number Number
All Amounts Free Free Free Free Free Free
Over the Counter (OTC) cash deposit at any Zanaco branch Free Free
OTC cash deposit into other accounts Free Free
OTC Bulk cash deposits of coins Free Free
OTC Bulk cash deposits in excess of K 100,000 Free Free
OTC Bill Muster cash deposit Free Free
Cheque Deposits
OTC Cheque deposits for Zanaco cheques (Charged to the drawer’s account) Free K3
Deposit Books Free Free
Deposit book numbered unpersonalised - 50 duplicate leaves K50 K50
Customised Deposit Book K100 Full Cost

FUNDS TRANSFERS
Over the Counter (OTC) Funds Transfer
OTC funds transfer within Zanaco Free K5
OTC funds transfer to other banks (upto K 100,000-DDACC) K25 K25
OTC funds transfer to other banks (above K 100,000-RTGS) K50 K50
Mobile Banking (XAPIT) Transfers
Transfers within Zanaco (To Account or Mobile Number) Free Free
Funds transfer to other banks (DDACC) K 10.00 K 10.00
Funds transfer to other banks (RTGS) K 40.00 K 40.00
Funds transfer to other banks (NFS) K 15.00 K 15.00
Transfers to Mobile Network Operators (NFS) K 15.00 K 15.00
Transfers to other Bank’s Account (NFS) K 15.00 K 15.00

PAYMENTS
Mobile Banking Bills Payment K6.50 K6.50
Mobile Banking Airtime Purchase Free Free
Standing Order
Standing Order setup Free Free
Individual transactions Free K15 plus VAT
(Internal payments within Zanaco)
Individual transactions to other banks DDACC K50 plus VAT, RTGS K50 plus VAT DDACC K50 plus VAT, RTGS K50 plus VAT
Individual transactions (international payments) US$10 + TT Charges + US$30 Correspondent charge plus VAT US$10 + TT Charges + US$30 Correspondent charge plus VAT
Premature cancellation of standing order Free Free
Cheques
Cheque book 25 leaves (ZMW) K50 K50
Cheque book 50 leaves (ZMW) K100 K100
Cheque book 50leaves -Foreign Currency Accounts K100 K100
Cheque book 100 leaves (ZMW) N/A K200
Cheque book 200 leaves N/A N/A
Customised Cheque Book Full Cost Full Cost
Cheque Processing (ZMW) Free Free
Foreign Currency Cheque Processing (USD) Free Free
Foreign Currency Cheque Processing (GBP) Free Free
Foreign Currency Cheque Processing (EUR) Free Free
Foreign Currency Cheque Processing (ZAR) Free Free
Stop payment order K250 plus VAT K300 plus VAT
Irregularly drawn cheques Free K50
Bank/Manager’s Cheque Issued K100 per cheque K100 per cheque
Counter Cheque / Cash Voucher K150 K100
Unpaid cheque, DDACC/RTGS and Standing due to insufficient funds K510 per item K840 per item

INTERNET BANKING
Set-up fee Free Free
Monthly fee Free Free
Internet transaction within Zanaco Free K6
Internet transaction to other bank (DDACC) K10 K20
Internet transaction to other bank (RTGS) K40 K75
Online Payments by Card 1.5% of the amount, minimum K10, maximum K50 1.5% of the amount, minimum K9, maximum K45
Internet banking statement Free Free
E-Tracer (bank statement sent via email)
Application and set up fee Free Free
Per statement Free K6

BALANCE ENQUIRIES
Balance enquiry at Zanaco ATM Free Free
Balance enquiry at non Zanaco ATM Free Free
Balance enquiry using mobile banking Free Free
Over-the-counter balance enquiry at branch Free Free
SMS alerts for the transactions on the account Free N/A
Balance enquiry by card at Zanaco Xpress Agent Free Free

AIRTIME PURCHASES
ATM airtime top -up Free Free
Mobile banking airtime purchase Free Free

STATEMENTS
Monthly statement for Zanaco Aspire and Current Accounts Free Free
Quarterly statement for Pensioners, SureSave and Savings Accounts Free Free
Interim/ Duplicate statement at branch Free Free
Closed Accounts Free Free
MINI STATEMENTS
Mobile Banking mini statement K3 K3
Mini statement at Zanaco ATM K3 K3
Mini statement at other Bank’s ATM N/A N/A

DEBIT CARDS
First card issued on new account Free Free
Uncollected card K50 Plus VAT K50 Plus VAT
Card Replacements
Lost card/stolen K60 Plus VAT K100 Plus VAT
Pin forgotten Free Free
Expired card Free Free
Quarterly ATM card fee Free Free
Visa transaction dispute fee (disputes where the customer is at fault) Fee to apply on cost recovery basis Fee to apply on cost recovery basis

GENERAL BANKING SERVICES

Cheque Image/Copy K70 per image/Copy K60 per image/Copy
Counter voucher Image/Copy K60 per image/Copy K50 per image/Copy
Outward Status Equiry except on account opening N/A K120 per customer request plus VAT
Auditors Report N/A K250 per Report plus VAT
Certification of customers’ documents K115 per copy plus VAT K115 per copy plus VAT
Certificate of Balance K200 plus VAT K170 plus VAT
Search fee for items 6 months to 1 year K150 per item plus VAT K100 per item plus VAT
Search fee for items over 1 year K200 per item plus VAT K150 per item plus VAT
Commission on Bank references K150 per customer request plus VAT K250 per customer request plus VAT
Confirmation of Bank Accounts to third parties as per request K150 per customer request plus VAT K250 per customer request plus VAT
Night Safe K100 per wallet per quarter K90 per wallet per quarter
Safe Custody
Small envelopes/Tamper proof bag (A5 size) N/A N/A
Medium envelopes/Tamper proof bag (A4 size) N/A N/A
Large envelopes/Tamper proof bag (A3 size) N/A N/A

ACCOUNT CLOSURE / DORMANT ACCOUNTS

Dormant account reactivation fee Free Free
Closure of account K100 (free for deceased) K200 (free for deceased)
Closure of account Foreign Currency K170 (free for deceased) K225 (free for deceased)
Premature Withdrawal of Time Deposit Interest forfeited plus Admin fee of K250 Interest forfeited plus Admin fee of K250

SALARY PROCESSING
Manual - at the branch (per transaction) N/A K30per salary entry plus VAT charged to employer
Electronic (Payflex) setup N/A Free
Electronic (Payflex) N/A K7.50 within Zanaco. K15 external per salary (charged to employers)

INVESTMENT IN GOVERNMENT SECURITIES

Commission - Treasury bills 1% of discount, min K115 1% of discount, min K115
Commission - GRZ bonds 1% of discount, min K115 1% of discount, min K115
Form G letter of guarantee to BOZ for T/B & bonds K80 K80

PURCHASE OF FOREIGN EXCHANGE

Travellers Cheques N/A N/A
Foreign currency notes Buying rate Buying rate
Telegraphic Transfer (inward) Free Free
Draft/Bills 1% of the amount min K175 max K 528 or USD equivalent plus VAT 1% of the amount min K175 max K 528 or USD equivalent plus VAT

SALE OF FOREIGN EXCHANGE

Foreign currency notes Selling rate Selling rate
Telegraphic transfer (outward) 0.75% of amount, min US$45, max US$150 or Kwacha equivalent. 0.75% of amount, min US$45, max US$150 or Kwacha equivalent.
Investigating fees on Telegraphic Transfers K184.80 plus US$30 correspondent charges K184.80 plus US$30 correspondent charges
Draft/Bills 1% of the amount min K158.40 max K528 or USD equivalent plus VAT 1% of the amount min K158.40 max K528 or USD equivalent plus VAT
Draft Cancellation K132 K132
Drafts stop payment K132 plus US$30 correspondent charges K132 plus US$30 correspondent charges
Conversion from ZMW to Foreign Currency Selling rate Selling rate
Collection charges on cheques - International N/A 1%, min K 132 max K 607.20 or USD equivalent
Postage Full cost plus VAT Full cost plus VAT

LOANS & OVERDRAFTS

Unauthorised overdrafts (Debit Interest applied to Customer Account at month end) BOZ Policy Rate + Margin; USD Base Rate + Margin BOZ Policy Rate + Margin; USD Base Rate + Margin
Authorised Loans & Overdrafts applicable rate BOZ Policy Rate + Margin. USD Base Rate + Margin BOZ Policy Rate + Margin. USD Base Rate + Margin
Arrangement fees (new, renewal, enhancement, excess) 3% min K 500 3% min K 600
Appraisal Fees for cancelled credit application after approval Not applicable 1% of Amount, min $100, max $500 or Kwacha equivalent
Commitment fees Not applicable 1.2% of the undrawn portion if not fully drawn in 6 months
Encashment against uncleared effects Not applicable K500
14 Day Micro Loan Arrangement Fee 9% N/A
30 Day Micro Loan Arrangement Fee 10% N/A
60 Day Micro Loan Arrangement Fee 11% N/A

GUARANTEES
Arrangement Fee Not applicable 2% min K550
Bank Guarantee Not applicable 0.75% per quarter or part hereof min K500
Cheque Guarantee Not applicable 0.75% per quarter or part thereof min K500
Bid Bond Not applicable 0.75% per quarter or part thereof min K500
Performance Bond Not applicable 0.75% per quarter or part thereof min K500
Advance Payment Guarantee Not applicable 0.75% per quarter or part thereof min K500
Retention Bond Not applicable 0.75% per quarter or part thereof min K500
Warehouse Bond Not applicable 0.75% per quarter or part thereof min K500
Customs and Excise Bond Not applicable 0.75% per quarter or part thereof min K500
Sealing bids Not applicable K200

OUTWARD LETTERS OF CREDIT - IMPORTS

Arrangement fee on Usance L/Cs Not applicable 1.5% of the amount
Usance L/Cs Not applicable 0.75% per quarter or part thereof min K686.40 Sight L/Cs
Sight L/Cs Not applicable 0.5% per quarter or part thereof min K686.40
Donor Funded L/Cs Not applicable Donor/cash covered 0.3% min K528
Cancellation of import L/C Not applicable K528 or USD equivalent
Closing charge under undrawn L/C Not applicable K528 or USD equivalent
Extension of L/C expiry date validity Not applicable Ext with confirmation 0.5% of amount min K158.40 max K264
Drawing commission Not applicable K13
Amendment commission Not applicable K264 plus SWIFT charge or USD equivalent
Amendment for increase in Value Not applicable 1% of the additional amount min K290.40
Inland courier postage Not applicable Actual courier cost plus 50% thereof as handling charges
Delivery of Documents Not applicable K100
Other amendments Not applicable K158.40 or USD equivalent

INWARD LETTERS OF CREDIT - EXPORTS

Advising Commission Not applicable K528.40 or USD equivalent
Confirmation Commission Not applicable 0.5% per quarter or part thereof min K686.40
Negotiation Commission Not applicable 0.75% per quarter or part thereof min K686.40 or USD equivalent
Extention of L/C expiry date validity Not applicable As per initial confirmation charge plus K264 amendment
Other amendments Not applicable K264 or USD equivalent + SWIFT charge”
Courier charge Not applicable K 528.40 or USD equivalent
Closing charge under undrawn L/C Not applicable Outstanding charges plus closing charge of K264
Discounting of letters of credit Not applicable Based on base rate plus margin K264 per set of documents on both imports and exports
LC document examination Not applicable K264 per set of documents on both imports and exports

TENDER/PERFORMANCE/ADVANCE PAYMENT
Issuing commission Not applicable 2% bi - annual min K729 + SWIFT charge
Collection Commission Export Documentary Not applicable 1% of value, min K729 + courier charge
Collections Not applicable K528
Collection Commission Import Documentary Not applicable 1.5% of value, min K729 plus courier charge
Collections Not applicable K528

COMPANY DEEDS REGISTRY SEARCH

Companies Not applicable K150 plus VAT
Societies Not applicable K100 plus VAT
Co-operatives Not applicable K100 plus VAT
Non-Governmental Organisations (NGOs) Not applicable K200 Plus VAT