Scribd Logo
Upload

Welcome to Scribd!

  • 2 views

    Q&A

    Uploaded by

    Daniela Salcedo
    The document discusses strengths, organization, reasons for leaving a job, handling stress, responding to feedback, working in a fast-paced environment, and resolving problems with coworkers. Examples are provided about creating preparations for stressful meetings, responding positively to constructive feedback, and addressing disagreements by listening, providing evidence, and establishing standard procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Q&A

    Uploaded by

    Daniela Salcedo
    2 views2 pages
    The document discusses strengths, organization, reasons for leaving a job, handling stress, responding to feedback, working in a fast-paced environment, and resolving problems with coworkers. Examples are provided about creating preparations for stressful meetings, responding positively to constructive feedback, and addressing disagreements by listening, providing evidence, and establishing standard procedures.

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses strengths, organization, reasons for leaving a job, handling stress, responding to feedback, working in a fast-paced environment, and resolving problems with coworkers. Examples are provided about creating preparations for stressful meetings, responding positively to constructive feedback, and addressing disagreements by listening, providing evidence, and establishing standard procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2 views2 pages

    Q&A

    Uploaded by

    Daniela Salcedo
    The document discusses strengths, organization, reasons for leaving a job, handling stress, responding to feedback, working in a fast-paced environment, and resolving problems with coworkers. Examples are provided about creating preparations for stressful meetings, responding positively to constructive feedback, and addressing disagreements by listening, providing evidence, and establishing standard procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Strengths and skills

    Assertiveness, emotional intelligence, proactiveness, fast learner, team worker.

    How do you keep yourself organized at work when handling multiple tasks/projects? Do you use
    any softwares or tools? Be as detailed as possible.

    The main tool I use is Google Calendar to have an overview of the important Team meetings for
    the day. I combine this with my personal agenda and Google Keep to have a detailed "to do list"
    with deadlines for each day.

    Why are you leaving your current job and looking to find a new job?

    I am not unhappy in my current job but my job position will be transitioned to work from office,
    this is something what would impact my personal life and monthly budget in a negative way so I
    am seeking for having a new job opportunity 100% from home.

    How do you handle stressful situations? Please give an example of how you dealt with stress in
    the past.

    My strategy to handle stress is identifying the root cause and creating a plan to mitigate it. For
    example, when I started as a supervisor, I used to feel nervous when attending performance
    meetings. What I did to avoid feeling scared and underprepared was creating preparations
    meetings, first with my internal team to understand the background of the numbers and then with
    my Manager to do mock calls and practice extemporaneous answers to unexpected questions.

    How do you respond when given feedback at work? In answering the question, also give an
    example of one time you were given feedback at a past job and how you responded to it.

    My response is always striving for excellence, feedback is important because show us a different
    perspective of our actions if it is coming from knowledgeable people and it is given in a
    constructive way, it will help us to boost our skills. The situation that comes to my mind, is related
    to and observation received from my Manager about the way of presenting my weekly
    performance report. Thanks to his feedback I was able to present the information in a better
    organized way and with a high level of detail.

    How do you feel about working in a fast-paced work environment?

    Working in the BPO industry taught me that things can change from one moment to another and
    that the most important thing is to adapt and prioritize our workload to meet deadlines. I feel
    confortable as I know that the key is clear communication to understand what are the
    expectations about the outcomes and deadlines, and organize the available resources to meet
    those.

    Tell us about a time where you had a problem with someone at work and how you handled it
    and potentially solved it.

    When I was in the Quality Analyst role, I had to constantly deliver feedback to Agents to guarantee
    they were following the right processes. One day, someone was not in agreement with the score I
    provided, so this person started to complain in the general group chat. What I did was to set a 1:1
    meeting with this Agent to listen what were the arguments for the disagreement and then I
    exposed my evidence based on the existing protocol to finally arrive to a decision. In addition to
    this, I created a standard procedure for rebuttal to guarantee all Agents know what options they
    had for similar situations and what the expected steps for this process were.

    You might also like

    pFad - Phonifier reborn

    Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

    Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


    Alternative Proxies:

    Alternative Proxy

    pFad Proxy

    pFad v3 Proxy

    pFad v4 Proxy