A Client’s Guide to

Upwork
Grow your business faster, with
the help of skilled independent
professionals and agencies.
Table of contents

CHAPTER 1

Introduction
TIP 1
1 Welcome Click the page name
3 Why is Upwork right for your hiring needs to jump to that page

4 Who can hire on Upwork?

5 How much does it cost to use Upwork?

CHAPTER 2

Posting a job
8 Posting a job
9 Choose between an hourly or fixed-price contract
10 Set your budget

CHAPTER 3

Finding the right freelancers

12 Finding the right freelancers
13 Evaluating Freelancer Profiles and reviewing proposals
16 Tips on interviewing top candidates
17 Awarding the job

CHAPTER 4

Evaluating work and paying

22 Managing your project
23 Upwork Payment Protect

CHAPTER 5

Finishing touches
25 Leave final ratings
26 Best Practices
27 Identify your next hiring need TIP 2
Click here on any
page to return to this
Table of Contents
A Client’s Guide to Upwork
CHAPTER 1

Welcome

A Client’s Guide to Upwork 1

 Our dream is to build a
workplace for the world.
Stephane Kasriel, CEO

Welcome
A Client’s Guide to Upwork 2
Why is Upwork right for your hiring needs

Easily access top freelancers from anywhere around the

Great talent world. Grow your business with the help of skilled talent
awaits you from web and mobile app developers to customer support
experts and admin professionals.

Upwork’s
You can use our platform to engage freelancers, get great
technology
work, and pay freelancers easily and securely.
makes it easy

With Upwork’s Payment Protection programs, you can be

Payments are
confident that you only pay for work that you approve and
protected
is properly invoiced.

A community As you and your freelancers complete projects on Upwork,

focused on your we’ll do our best to help you find more ways to grow your
success business and succeed.

Welcome A Client’s Guide to Upwork 3

Who can hire on Upwork?

We welcome businesses of all sizes to the Upwork

community. Whether you’re a small business owner,
a startup, or a hiring manager from a global enterprise
organization, we invite you to grow your business
and stay competitive with the help of freelancers
on our platform.

Welcome A Client’s Guide to Upwork 4

How much does it cost to use Upwork?

Most costs on Upwork are absorbed by the freelancer

(they’re assessed a 10% service fee on most projects).
As a marketplace client, it’s always free to post jobs
and use Upwork services — such as searching,
invitations, communication with freelancers,
and Upwork Payment Protection.

Upwork Pro Upwork Enterprise

is one optional paid service you do have, where is another optional paid service, which upgrades
Upworks tackles the day-to-day endeavors of hiring our platform to a Corporate Freelance Management
on the platform. You’ll have access to our internally System. This offering allows businesses to integrate
curated selection of Top Rated freelancers, and Upwork and non-Upwork sourced freelancers into a
a dedicated Account Manager provides ongoing single cloud solution. This functionality permits large
support, training, and strategic guidance for getting companies to share entire freelance networks across
your projects completed. This is a great option every department globally – for project assignment,
for mid-size companies looking to scale quickly, group collaboration, and payment. Upwork Enterprise
as well as for staffing projects in the marketing also includes many services relevant to corporate
services, creative design, video production, writing companies such as customized onboarding, worker
& translation, lead generation, research, and other classification and engagement services, consolidated
business operations related fields. invoicing, enhanced reporting, recruiting assistance,
project management, and much more.

Welcome
A Client’s Guide to Upwork 5
 Join Upwork in three steps:

Sign up
1 If you haven’t signed up yet, now’s the time.

Post your job

2 Make it as complete as possible, so freelancers can

accurately evaluate your project.

Set up your payment option

3 Select how you’ll pay your freelancers for approved work,

from a credit card or bank account to PayPal.

Welcome
A Client’s Guide to Upwork 6
CHAPTER 2

Posting
a job

A Client’s Guide to Upwork 7

 Posting a job

When we hear from clients who are consistently

successful on Upwork, these are some best practices
they share.

Write a crisp, clear job post

1 Create a clear and detailed Work Description. Provide

examples if possible.

Be sure to pick the right category and subcategory

2 This helps us help you find the right freelancers, plus

freelancers searching the platform for opportunities can
easily find your job.

Specify the skills or experience desired

3 Be specific about what’s required. Be sure to indicate the

experience level you desire; this helps set the budget.

Posting a technical job

Note on posting a technical job, if you’re a non-technical person: If you’re not well
versed in technical matters, and have a technical project, Upwork has a specialized form
that can help and guide you with specific questions about hiring technical freelancers.
You may also consider hiring a more experienced freelancer so they can help guide you
through the process.

Finding work
Posting a job & submitting proposals A Client’s Guide to Upwork 8
8
Choose between an hourly
or fixed-price contract

You’ll have the option of proposing to pay on a

fixed-price or hourly basis. You’ll see this in the job
post flow with options “hourly” or “fixed-price,”
although you may end up negotiating a different
structure with the freelancer. Each has its own
benefits, as you’ll see below.

Choose hourly jobs when: Choose fixed-price jobs when:

• You need flexibility, as project size and scope • You have a project-based contract where there
may vary as you move forward. is a deliverable that can be handed over at the
• You have a longer-term project involving end of the contract.
multiple deliverables that may change. • You have a project that can be sequenced
• You want to evaluate two or three freelancers, into a series of milestone deliverables and
getting a feel for the work product before a final product.
committing to one freelancer for a • You want to use the Upwork Fixed-Price Payment
larger engagement. Protection to fund milestones in the project
• You want to start a job instantly and fine-tune and release payments only as you approve
some details later. deliverables that have been completed.

• You want to make sure you only pay for hours

worked, and want to take advantage of free
Upwork Hourly Payment Protection to track work
and view your freelancer’s real-time screenshots.

Switching contract types

Regardless of which option you propose initially, on fixed-price jobs you can change to
an hourly project at any time. You can also switch from an hourly to fixed-price job by
starting a new contract with the same freelancer. Simply send a new offer, and you
and your freelancer can change contract types.

Finding work
Posting a job & submitting proposals A Client’s Guide to Upwork 9
9
Set your budget as accurately
as possible

If you’re new to hiring freelancers, estimating the

fixed-price cost or hourly rate of a job has a learning
curve. But don’t worry, you’ll get the hang of it soon.
Spend some time considering all of the variables,
then try to suggest a reasonable figure. Remember,
as a general rule of thumb, you pay more for more
experience and talent. You set your budget and pay
for quality and professionalism depending on a
freelancer’s skill level. Feel free to pick the experience
level that matches your budget and needs.

You can always adjust the price later

Also, remember this isn’t necessarily your final price. You and the freelancers can
negotiate before settling on a final price. Estimating a budget helps make your project
more attractive to the best candidates, as freelancers will know you have given thought
to the project scope.

Finding work
Posting a job & submitting proposals A Client’s Guide to Upwork 10
10
CHAPTER 3

Finding
the right
freelancers

A Client’s Guide to Upwork 11

 Finding the right freelancers

Now that your job is posted, it’s time to pinpoint the

ideal freelancer. There are three ways to connect with
possible freelancers.

Consider freelancers we’ve suggested

This is often the most efficient option. Using our sophisticated

1
matching tools, we automatically generate a list of freelancers
on Upwork who seem right for you. We’ll show you these
candidates immediately after you create your job post. Browse
the freelancers and invite those you think are most promising
to submit a job proposal.

Search for freelancers

2
Upwork makes it easy to find freelancers on the platform
who match the skillset you’re looking for. Use the search tool
on Upwork to refine your search by skills, location, price and
other variables.

Review freelancers who submit proposals

If your job post is public, freelancers might see it and begin

3 submitting proposals. Review their proposals and any other

criteria important to you to determine if they’re a good fit
for your project. See below for tips on reviewing proposals.

Finding the right freelancers A Client’s Guide to Upwork 12

 Evaluating Freelancer Profiles
and reviewing proposals

Here are some insights we hear from successful clients

on evaluating proposals from interested freelancers:

Look for unique value and benefits Factor in Job Success Scores
Find freelancers who have direct experience When looking at a candidate’s profile on
OBS
JOBS
inFREELANCERS
the job you’re hiring
FREELANCERS for. Also browse
REPORTS
REPORTS MESSAGES
for
MESSAGES 99+ 8
Upwork, look for their Job Success Score.
people who have prepared a thoughtful This provides a summary of the freelancer’s
approach to apply their skills towards work history and reputation on Upwork.
your project.

egan Malley formerly oDesk

JOBS
JOBS FREELANCERS
FREELANCERS REPORTS
REPORTS MESSAGES$77.78/hr
MESSAGES 99+ 8

CONTACT
al Designer
onto, Canada
Megan Malley $77.78/hr Save

pm local time - 3hrs

Visualahead
Designer
CONTACT

Toronto, Canada Save

design Brand consulting Graphic Design
4:00pm local time - 3hrs ahead Work History
. Web design Brand consulting Graphic Design
Work History
more... TOP RATED ?
TOP RATED ?

100% Job Success

PlayOverview
video
100% Job Success
Play video ? ?
558 hours worked
I am a multi-media designer experienced in interaction design, UI/UX, and visual
4 jobs 558 hours worked
design. I bring a strong knowledge of leading design teams, working with
signer experienced in interaction design, UI/UX, and visual
stakeholders and in shaping brand strategy. I have been working with Adobe
g knowledge ofSuite
Creative leading
software design teams,
for over a decade. I am working
also proficientwith
using other social Availability
4 jobs
media, email marketing and Google marketing and analytics tools...
aping brand strategy. I have been working with Adobe Available
Full time
e for over a decade. I am also proficient using other social Availability
24hrs response time
g and Google marketing and analytics tools...
Work History and Feedback Languages Available
English FluentFull time
Newest First 4 jobs in progress
24hrs response time

ry and Feedback
Web Designer for Desktop Application 5.00
144 hours Languages
"Beautiful work by Megan for one of our new projects.
$77.70 /hr
Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects." 11,188.80 earned
English Fluent
Aug 2014 –Jan 2015
A Client’s Guide to Upwork 13
4 jobs in progress
 TOP RATE

Overview Play video 100% Job S

Evaluating Freelancer
designer experiencedProfiles
558 hours w
I am a multi-media in interaction design, UI/UX, and visual
design. I bring a strong knowledge of leading design teams, working with 4 jobs
and reviewing proposals
stakeholders and in shaping brand strategy. I have been working with Adobe
Creative Suite software for over a decade. I am also proficient using other social Availabilit
media, email marketing and Google marketing and analytics tools...
Available
Full time
24hrs resp

Work History and Feedback Language

English F
Newest First 4 jobs in progress

Web Designer for Desktop Application 5.00

144 hours
"Beautiful work by Megan for one of our new projects.
$77.70 /hr
Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects." 11,188.80 earned
Aug 2014 –Jan 2015

Brand guide 5.00

36 hours
“Fast work, knows what she’s doing. Professional.”
$77.70 /hr
2,797.20 earned
View feedback ratings and comments
Aug 2014 –Jan 2015
When projects are completed on Upwork, clients will rate and leave comments on the quality
and value of the work they received. They also rate each freelancer’s work on a scale of 1 to 5 —
including areas such as quality, cost, responsiveness and professionalism. You may want to
take a moment to browse
Software these
Developer for ratings
Desktopand the written
3D Games comments consistently recommend5.00
and Applications the
freelancer. Also, check how the freelancer responds to feedback as this can also be a good
indication of the professionalism you’ll encounter on your job. 358 hours
He did some complex math/physics for me. It was
$5.56 /hr
nice to have someone that could handle that level of
$1,990.47 earned
things.
Aug 2014 -Jan 2015

Tests
Name Score (out of 5) Time to Complete

U.S. English Basic Sk... 2.60 Below Average 23 mins Details

Finding the right freelancers A Client’s Guide to Upwork 14

Java Test v3 3.00 Top 20% 23 mins Details

 36 hours
“Fast work, knows what she’s doing. Professional.”
$77.70 /hr
2,797.20 earned
Aug 2014 –Jan 2015

Evaluating Freelancer Profiles

Software Developer for Desktop 3D Games and Applications 5.00

and reviewing proposals

He did some complex math/physics for me. It was
nice to have someone that could handle that level of
358 hours
$5.56 /hr
$1,990.47 earned
things.
Aug 2014 -Jan 2015

Tests
Name Score (out of 5) Time to Complete

U.S. English Basic Sk... 2.60 Below Average 23 mins Details

Java Test v3 3.00 Top 20% 23 mins Details

JDBC 2.1 Test 3.00 Above Average 23 mins Details

JDBC 2.1 Test 3.00 Below Average 23 mins Details

Employment History
Creative Director Huge, Inc.
December 2013 - March 2014

Managed a team at an award-winning interactive agency that provides

innovative digital solutions creating graphical interfaces, from concept to final
product, and work closely with User Experience designers and Developers...
Review tested skills Browse portfolios
Freelancers
junior
: can take skills tests on Upwork, to
java programmer Privatbank
December 2013 - March 2014
There’s no better way to get an idea for some-
show their proficiency inserver
3 tier business application: swing client, their
(they fields.
own via xml),There are one’s talent than to see actual work they’ve done.
hundreds of tests available in virtually all fields.
sybase db
If applicable, simply click on the person’s portfo-
On each profile page you’ll see a list of the skills lio to browse related projects.
tested,
junior
:
javaand where
programmer they rate among their peers
Privatbank
December 2013 - March 2014
(top 1%, top 10%, etc.). Look to make sure the
3 tier business application: swing client, server (they own via xml),
freelancer has taken and performed well on
sybase db

the skills tests that matter most to you.

Education
M.A. in Art, emphasis in Graphic Design. Minor in Advertising. University of California
December 2009 - March 2011

Relevant Coursework Introduction to Media, Consumer Advertising, 3-D Design, Beginning

Drawing, 2-D Design, Introduction to Marketing, Media buying, Integrated Marketing
Communications, Advertising Campaigns, Advertising Layout, Photography.

Tips on evaluating a freelancer’s proposal

When you receive a proposal, the first step for most clients is to browse the submission
to ensure the freelancer has a good approach. You may want to look for:

• Professional yet personable greeting

• Demonstration that they’ve read the work description (by answering all questions)
• Display of unique qualifications
• Relevant sample or two
• Request to follow up with an interview.

Finding the
workright
& submitting
freelancers
proposals A Client’s Guide to Upwork 15
15
Tips on interviewing top candidates

Once you’ve narrowed the field, you’ll be able to cover by sending messages, and for
want to interact directly with your potential the freelancer to ask questions about parts of
freelancers. This could include using Upwork your project that are unclear.
Messages (available on the desktop and for
your phone) to send a message and get a feel Consider a small test job with top candidates
for their communication skills or schedule Can’t decide on which freelancer to choose?
an interview. Another popular option is to give a few freelanc-
ers a small portion of the project (or a related
It’s a best practice to pick up the phone or job) to see how things go. It’s easy to set up an
use our Upwork Messages video system to hourly job for two or three hours, and let each
discuss the project and host your interview. work their magic. You’ll get a good idea of each
Keeping all information on Upwork will help person’s skill and work style – typically enough
you stay protected and avoid potential scams. to make an informed decision on whom to go
Again, during the interview, determine their with for the entire job. You’ll only allocate a small
communication skills and if this is a person portion of your overall budget in the process, and
you’re comfortable working with. This is also eventually go with the best freelancer, paying
your opportunity to discuss more detailed and thanking the others for their time and effort.
matters of the project, which you may not

Finding the right freelancers A Client’s Guide to Upwork 16

Awarding the job

With a top candidate (or entire team) picked, it’s

time to finalize the negotiations and get ready to work.
Start by confirming the budget and job terms. Here
are some ideas on how to quickly and efficiently
settle things.

Negotiate a fair price Use NDAs

You may have already proposed a price on Upwork’s terms of service clearly specify that
your work description, or mentioned a price once a client pays a freelancer for a project or
when communicating with a freelancer, and now portion of a project, all work completed for that
it’s time to finalize that budget. Some freelancers project belongs to the client. However, Upwork
may estimate that the project will require addi- also offers non-disclosure agreement templates
tional funding. This could be an issue with your that you can amend to outline specific details you
original price estimate, or it could be that the want in writing. Feel free to use these and ask
scope of the project may have changed. your freelancer to sign before proceeding.

Either way, you may want to keep these Avoid fraud – never take jobs off Upwork
thoughts in mind: If freelancers ask you to complete the job or pay
them outside of the Upwork platform, a warning
Always remain professional
bell should go off in your head. Something is not
No need to take things personally. You’re a pro-
right. It’s against Upwork policy and you’re in
fessional and you know what the job is worth to
danger of getting scammed. If you agree and pay
you. Simply explain why you feel you’re offering
them outside of the Upwork platform, you will
a fair price. Be flexible if your freelancer offers
lose all protection Upwork affords you and will
points that you hadn’t considered.
be in violation of the terms of service.

If things change, update terms and milestones

When changes happen, update all related items in
the project. Be especially sensitive to shifting end
dates, price and scope.

Finding the right freelancers A Client’s Guide to Upwork 17

Awarding the job

Now it’s time to award the job. Here’s how:

Select a freelancer
When you’ve found the winning offer, simply If you haven’t done so already, be sure to
award the project by selecting that freelancer. put your payment method on file through the
You’ll be prompted to update all the terms and “Financial Accounts” section of your Upwork
milestones. These updates will be sent to the account (Manage/Financial Accounts). This is
freelancer for approval and vice versa should important because this will allow you to turn
they request any edits. Here’s more information on auto-pay. More information on auto-pay is
on setting those final terms: available in the next section of this guide.

For hourly jobs: For fixed-price jobs:

Terms include: a) the number of authorized Terms include the project milestones and amounts
hours you agree to pay your freelancer each week, you agree to pay your freelancer for the work
b) the hourly rate for these hours, and c) the num- delivered at each of those milestones. Milestones
ber of weeks the project will take. are key dates in your project when you expect
work to be delivered and to pay your freelancer.
We recommend you have your freelancers use The vast majority of fixed-price jobs on Upwork
the Upwork Work Diary, so make sure you discuss reportedly work best with more than one project
this with your freelancer and that Work Diary is milestone – because this gives you multiple oppor-
activated. Freelancers sign into their Work Diary tunities along the way to view, approve and pay
when they sit down to work on your job, and the for work.
Work Diary records all hours worked. The Work
Diary will then take randomly timed screenshots Here is an example of how milestones might
of a freelancer’s computer and automatically be set, for example, on a video project:
upload these screenshots to your job. This gives • Milestone 1: freelancer delivers a storyboard of
you visibility into the time you’re paying for. The the video script
nice thing about Work Diary is that if you see
• Milestone 2: freelancer delivers a first draft of the
activity in your freelancer’s timesheet not related
video
to your job, you can reject that time and avoid
paying for it. • Milestone 3: freelancer delivers a second draft of
the video

Be sure to review the time logged on a regular • Milestone 4: freelancer delivers final video with
basis too. If you don’t, you may run into surprises source file
when your card is charged at the end of the work Set as many milestones as you’d like, breaking up
week. By staying up-to-date on the quality and your total budget among these key milestone dates.
price of the deliverables you’re receiving, you and
your freelancer can stay in synch.

Finding the right freelancers A Client’s Guide to Upwork 18

Awarding the job

Looks like you’ve found the right person and settled

on terms. You will be notified by email (and in your
My Jobs section) when the freelancer has accepted
the job. Now it’s time to start the project and get
some great work done.

Finding the right freelancers A Client’s Guide to Upwork 19

CHAPTER 4

Evaluating
work and
paying

A Client’s Guide to Upwork 20

 Evaluating work and paying

Congratulations! Your offer was accepted and

you’re now ready to work with your freelancer for an
awesome result. With every project you’ll use Upwork
Messages to communicate and collaborate with your
freelancer. This is also where you’ll track progress,
receive completed work, and ensure that your
freelancer gets paid for work you approve.

These notes will help you get great work and build
a working relationship that can extend to projects
down the road. While there are many ways to work
successfully with freelancers and many Upwork
services and features, below are some tips on how
to get the most from working with your freelancers.

Evaluating work and paying A Client’s Guide to Upwork 21

Managing your project

Setting permissions Here are the roles you can assign and the
functionality allowed:
Time zones and communication preferences vary
Administrator: Can complete all Upwork tasks.
with each client. Be willing to adapt to the client’s
time and interview requirements. Hiring manager: Except for withdrawals, can
perform all tasks.
Depending upon the size of your organization
and scope of your project, you may want to begin Recruiter: Except for withdrawals and payments,
by giving your employees permissions to interact can complete all tasks.
with your freelancers on the project. When adding
team members, you can set different access levels. Staff: Can perform a partial set of actions
required for jobs.

Communicate clearly
Be specific about what you’re expecting and when you expect things, so everyone
is on the same page.

Finding work
Finishing
Evaluatingtouches
work
& submitting
and payingproposals A Client’s Guide to Upwork 22
Upwork Payment Protect

To help keep you safe, and to ensure that you only

pay for work you approve, be sure to take advantage of
Upwork Payment Protection. Whether your freelancer
is working an hourly or fixed-price job, there’s a
solution for you.

Upwork Hourly Payment Upwork Fixed-Price Payment

Protection Protection
When your freelancer uses the Work Diary when Similarly, you get payment protection when
working on your project, all hours are tracked. working on fixed-price jobs on the Upwork plat-
Also, periodic screenshots will be taken of your form. This happens by using our escrow service
freelancer’s computer screen while logged in. and milestones. Before you begin a project, you
You can review these screenshots to ensure the and your freelancer agree on milestones. Before
hours invoiced are hours worked on your project. any milestone starts, you fund that portion of the
If it’s determined that work is wrongly charged payment in escrow. When your freelancer delivers
on your project, you will not be responsible the work and you review and approve it, the money
for the payment. in escrow is released to the freelancer. If the free-
lancer did not meet the milestone agreements,
you’re not responsible for the payment.

What happens if you hit a snag?

Most projects are completed successfully on We also have a well-defined dispute assistance
Upwork, with no disagreements between the process in place which can be accessed directly
client and freelancer. However, if things do go from your project. Although we don’t make final
wrong, Upwork will assist you. decisions, we help facilitate the discussion to
make sure all issues are on the table to more
When no resolution is agreed upon between you easily reach a consensus on matters.
and your freelancer, we’ll first discuss the situation
with all parties and attempt to resolve concerns.

Evaluating work and paying A Client’s Guide to Upwork 23

CHAPTER 5

Finishing
touches

A Client’s Guide to Upwork 24

Leave final ratings

The job is complete, and by following this guide, we’re

sure it was a great success. Before you move on to the
next project, take a moment to finish up the loose ends:

Your opinion matters. Final ratings, both public The freelancer can only read your review once
feedback and a private recommendation rating you both have completed the form, or after 14
you’ll leave, are among the most significant ways days of the contract ending. Also of note is that
clients can differentiate between one Upwork freelancers can respond to your feedback, so
freelancer and another. Take a moment to rate always handle responses (positive or negative)
how well the freelancer performed, and what in a professional manner.
value you received.

Be honest so future clients know the true engage-

ment habits of a potential freelancer. This allows
for transparency of performance on Upwork.

Finishing touches A Client’s Guide to Upwork 25

Make sure you’ve followed best practices

How you run your business is completely up to you,

as only you know what is best for your situation. But
here are more suggestions from successful clients on
ways to stay confident and secure while working with
freelancers on Upwork:

Communicate early and often Set a realistic budget

Don’t let project deadlines slip. If something is due, Upwork is a community of professionals working
check in with the freelancer to make sure they’re with professionals. Our experts expect to be paid
on the right track by using the Upwork Messages. for the quality work that they deliver.

Set clear expectations Provide more information than you think

Provide honest and realistic project deadlines, is necessary
and quickly alert your freelancer when you This could potentially help clear up any confusion
encounter a problem (or if something changes a freelancer might have about the scope of your
in regards to your project). project, and keep things running smoothly.

Be open to suggestions Respect review dates

Consider suggestions made by your freelancer in If you’ve agreed to review and provide feedback
regard to your project. You’re working with them to a freelancer on a certain day, be sure to stick
because they’re a professional in this field and to that timeframe so they can plan accordingly
can bring expertise. and finish the rest of your project.

Finishing touches A Client’s Guide to Upwork 26

Identify your next hiring need

Keep up the good work. By following the best practices

in this Client’s Guide to Upwork, you’re sure to have
incredible success using talented professionals on our
platform. And, the opportunities are endless!

So hire again. Freelancers love long-term client the project has ongoing maintenance needed, or
relationships with repeat projects. Not only is it additional parts to complete the puzzle? Use your
more fulfilling to work with repeat customers, freelancer as an invaluable advisor.
they also can increase their Job Success score
by working with you again. Or look in other areas of your business to see
where freelancers could have an immediate
When you’re finished with a project, don’t be shy impact. Content writers to drive traffic to your
about suggesting other work your freelancer can website? Mobile development teams to build
do or asking what else you need to be successful. your next great app?
Sometimes you’re so focused on that to-do list
in front of you that you don’t realize the oppor-
tunities that are right in front of you. Perhaps

Finishing touches A Client’s Guide to Upwork 27

Upwork is here for you at every step

Once you get the hang of it, you’ll find that working
with remote online freelancers is simple and effective.
If along the way you need some advice or a helping
hand, don’t hesitate to reach out to us. Here are
some options for Upwork assistance:

Upwork Community

Hiring Headquarters

Upwork Systems Status Page

Help Center

Upwork official Blog

Finishing touches A Client’s Guide to Upwork 28