PRACTICUM REPORT

ON
O’ GARDEN HOTEL

800 Malabanas Road, Angeles City, Malabanas, Angeles/Clark, Philippines, 2209

TRAINING PERIOD: 28/04/2023 – 06/06/2023

In partial fulfillment of the requirements for the course

Practicum: On the Job Training

For a degree in
Bachelor of Science in Hospitality Management

DEPARTMENT OF HOSPITALITY MANAGEMENT

Centro Colegio De Tarlac
Metro Bamban Subdivision, Anupul, Bamban Tarlac

SUBMITTED TO:
Ma. Consuelo Lavina G. Briones, MM

SUBMITTED BY:
Albryan A. Apostol
Blk. 29 Brgy. Banaba Phase 1, Dapdap, Bamban, Tarlac
0948-829-5473

SUBMITTED ON:
June 10, 2023
 TABLE OF CONTENT

I. Title page i

II. Table of Content ii

III. Acknowledgement iv

IV. Introduction 1

A. Name and General Location 2

B. Objectives/Institutions Philosophy

C. Ownership/Management

D. Organizational Chart 3

E. Facilities, Amenities 4

F. Outstanding Characteristics of the Establishment 6

V. Discussion of Findings/Analysis/Recommendation 8

A. Areas of Concern

A.1 Organizational Structures

A.2 Operational Systems and Procedures 10

A.3 Facilities, Equipment, etc. 11

A.4 Manpower

A.5 Work Atmosphere, Inter-personal Relations 12

 A.6 Sanitation Procedures/Practices

B. SWOT analysis 13

C. Recommendation 14

VI. Bibliography 15

VII. Documentation 16
 ACKNOWLEDGEMENT
My gratitude to O’ Garden Hotel for welcoming me for my on-the-job training to

complete the required 300 hours.

I want to specifically acknowledge the mentors and staff for all the advices and

knowledge that they shared to me. Also, the owner of the O’ Garden Hotel for giving us

opportunity to make this practicum possible.

To my parents who supported me and for all their sacrifices for me to complete my on-

the-job training. For waking up early every day to prepare a breakfast for me and to their tireless

support that strengthen me even when I felt discourage, and for always being there for me.

Also, thanks to my girlfriend who supported me also in my on-the-job training journey

and for always reminded me in everything that I need to do, and also for giving me strength

every day.

I also want to give my big thanks to my teacher who guided us to complete our on-the-

job training journey, for helping us to find place where would we can start as soon as possible. If

it is not with her, this practicum will not be possible.

Thank God because he did not abandoned me, gave me courage and guided me in every

day during my practicum days.

 INTRODUCTION

O’ Garden Hotel is a hotel where it is possible for friends, family and our love ones to

make the most of the vacation and escape the short-term hustle at work. Other than this, O’

Garden Hotel is a type of hotel that is affordable and you can celebrate occasions and other

celebrations with family, friends and more.

O’ Garden Hotel was also close to parks, malls and other attractions sights. It would not

be difficult for you if you do not have a car, because they have car that can take you to the place

you wanted to go around Pampanga and other places that you want to visit.

O’ Garden Hotel guests also have two choices in room locations that they wanted to.

They have the left wing where the area is less in noise wherein you can enjoy taking rest after a

long and tiring day. Also, they have rooms beside the garden area where you can hangout outside

the room and can take a bath on the swimming pool because the pool was just at opposite of the

rooms. There is also a restaurant inside the O’ Garden Hotel where you can order affordable

foods and bring it to your rom.

O’ Garden Hotel has 60 rooms and have different types of rooms such as standard twin,

standard queen, deluxe queen, superior king, garden king and garden family rooms that can be

chosen.
A. NAME AND GENERAL LOCATIONS

O’ Garden Hotel is located at 800 Malabanas Road, Angeles City, Malabanas,

Angeles/Clark, Philippines, 2209.

B. OBJECTIVES / INSTITUTION’S PHILOSOPHY

 O’ GARDEN HOTEL MISSION STATEMENT

O’ Garden Hotel and its affiliate, aims to provide the finest service using its minimalistic

resourced facility in the market. At the same time, providing a harmonious place of work for its

employees to garner a return for the investments of its stakeholder.

 O’ GARDEN HOTEL VISION STATEMENT

Recognized as one of the leading hotels in the industry that departs from the traditional

hotel experience that gives the guest the experience of being away from the comfort of their

home. O’ Garden Hotel targets to be an excellent choice for your home, away from home stay

aligned with the sustainable economic development of the tourism industry that practices the

culture of providing the highest quality standard bound by the alliance of both the employees and

the upper management through the explicit open communication for all.

C. OWNERSHIP / MANAGEMENT

O’ Garden Hotel offers comfortable affordable accommodation in the city of outlet

stores, Pampanga. The hotel is near shopping centers, recreational parks, entertainment centers,

and more points of interest within the Clark Freeport and Special Economic Zone.

For travelers who are looking for an ideal spot for their vacations that are not so far away

from the main city, having a safe stay here is an ideal choice.
 O’ Garden Hotel is located in Malabanas, famous for good restaurants such as Germania

Restaurant, Puzzle’s Café and Zapatas Authentic Mexican Food.

Check-in is from 2:00 pm, and check-out is until 12:00 pm. You may request early

check-in or late check-out during booking, subject to availability. Guests checking in or out

before or after the designated periods may be charged an additional fee.

D. ORGANIZATIONAL CHART
E. FACILITIES AND AMENITIES

FACILITIES

 Entrance lobby – Lobby of the hotel includes general circulation and waiting are which

lead to check-in, information and cashiers counter and also to desks such as concierge,

bell desk, travel counters, elevators and etc. The shopping arcade may be either in one

part of the lobby or near the lobby.

- O’ Garden Hotel has a small lobby where guests can talk about their concerns and can

mingle to other people.

 Function hall – Function halls are structures or parts of buildings built primarily to host

various functions or events like meetings, seminars, convocations, launching ceremonies

and etc. Their purpose is to hold all kinds of events other than private parties and

celebrations of personal occasions.

- O’ Garden Hotel has only one function hall where all the events and occasions can be

catered.

 Car parking – A parking space maintains your car security.

- O’ Garden Hotel has a parking area in front of the hotel.

 Swimming pool – A swimming pool is a tank or large basin that is filled with water and

intended for recreational or competitive swimming or diving. Pools are also used for

other bathing activities, such as playing, wading, water exercising, floating or inner tubes,

and cooling off on hot days.

- O’ Garden Hotel has a wide pool inside nearby rooms.

  Storage – All areas within a building used for the storage of goods or materials that are

not open to the public but not including work areas, office space or the temporary storage

of customers’ goods.

- O’ Garden Hotel has one storage room for linens and another one for goods and other

equipment.

AMENITIES

 Air conditioning – A system for controlling the humidity, ventilations and temperature

in building or room, typically to maintain a cool atmosphere in warm conditions

especially for the guests in the hotel.

- The O’ Garden Hotel do not have centralized air conditioner, but every room has its

own air conditioner.

 Wi-Fi/Internet connection – Internet connection means a connection provided by an

internet service provider that enables individual computers or other hardware

components, either individually or registered within a local area network to exchange

data over the public internet.

- O’ Garden Hotel provides free internet connections for their guests.

 Toilet paper roll – In the form of facial tissue, toilet tissue, disinfectant wipes, even

napkins – plays an important role in personal, home, office and commercial hygiene. It

lowers hygiene risks and is widely accepted as a contributor to better health.

- O’ Garden Hotel gives a roll of tissue in every room.

 Toothpaste and toothbrush – The combination of a quality toothpaste and toothbrush

makes it easier to remove food particles and plaque from teeth.

- O’ Garden Hotel gives two to three toothpaste and toothbrush in every room.
  Bath soap – Bath soap are personal care products that is used for personal hygiene to

clean out body.

- O’ Garden Hotel also provide free bath soap in every room for their guests.

F. OUTSTANDING CHARACTERISTICS OF THE ESTABLISHMENT

 Accessible location – O’ Garden Hotel is very accessible via online and easy to find

because of its popular landmark nearby.

 Friendly employees/staff – The employees in O’ Garden Hotel was very kind and

willing to help their guests anytime.

 Good room construction and positions – O’ Garden Hotel has two kinds of room

positions. They have the garden area where guests can swim if they want to and enjoy the

garden view. They also have left wing where the guests can take good sleep because of

its quite place area.

 Good services – O’ Garden Hotel provides good services for the guests when it comes

into cleaning the rooms and employees are doing their job properly to avoid guests

complain.

 Positive guest experience – Most of the guests in O’ Garden Hotel gives a good

feedback when they are checking-out because of the services, prices and quality of the

room and also in good employee behavior.

 DISCUSSION OF FINDINGS / ANALYSIS AND

RECOMMENDATION

A. AREAS OF CONCERN

A.1 ORGANIZATIONAL STRUCTURES

 GENERAL MANAGER – A general manager is responsible for improving efficiency

and increasing departmental profits while managing the company’s overall operations.

They oversees several elements in a business, including hiring staff, operating budgets,

and launching price promotions that could attract more customers.

 BOOK KEEPING – On a day-to-day basis, bookkeepers complete data entry, collet

transactions, track debits, maintain and monitor financial records. They also pay invoices,

complete payroll, file tax returns and even maintain office supplies.

 ACCOUNTING – An accountant helps business make critical financial decisions by

collecting, tracking, and correcting the company’s finances. They are responsible for

financial audits, reconciling bank statements, and ensuring financial records are accurate

throughout the year.

 COORDINATOR EXTERNAL AFFAIRS – Leads work to prepare president and

others for external meetings: Communicates with internal and external personnel to

gather information needed to ensure a successful meeting (attendees list, goals of the

meeting, any specific topics to be addressed).

 FOOD AND BEVERAGES – Food and beverages serving and related workers are the

front line of customer service in restaurants, cafeterias, and other food service
 establishments. They seat customers, take or prepare food and drink orders, clear and set

tables, and serve food and beverages.

 KITCHEN/COOK – A cook plans, prepares and cooks food items to ensure the highest

quality service and experience for customers. They help keep the kitchen organized and

running efficiently. They ensure proper food handling, sanitation and following food

storage procedures.

 FRONT OFFICE – They are responsible for greeting and welcoming guests, receiving

and delivering all incoming and outgoing mail and packages, answering all calls and

directing as needed, scheduling meetings and coordinating office activities.

 HOUSEKEEPING – Housekeepers are responsible for cleaning and reporting any safety

hazards to the homeowner or manager in charge. They must complete tasks like

vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows and

mopping floors. Some housekeepers change linens, wash dishes and do light ironing and

laundry.

 MAINTENANCE – A general maintenance worker is a professional who keeps

buildings running smoothly. They can fix everything from roofs, windows and floors to

doors in cafeterias or hospitals; they also maintain specialized, high value equipment like

machines used for laundry on their own.

A.2 OPERATIONAL SYSTEM AND PROCEDURES

 Status

At 6:00 a.m. in the morning the housekeeping department at O’ Garden Hotel must clean the

lobby area, bathrooms, pool, the hallways and also the front of the hotel. Also, before 10:00 a.m.
the housekeeping must collect and segregate all the dirty linens and deliver it to the laundry area

on time because they always lack in linens, pillow cases and bath matt. When all the works was

done, the housekeeping can take a rest while waiting for another job like room service, make-up

rooms and room checking.

 Analysis

I recommend that the O’ Garden Hotel must have their own laundry area inside the hotel so

that all the dirty linens can be cleaned more quickly to ensure they would not lack in linens when

they need them.

A.3 FACILITIES AND EQUIPMENT

 Status

They are complete with facilities and equipment. Sometimes their equipment are not working

because some of them are old.

 Analysis

I recommend that they replace the old equipment for better and faster work, for the employees

and guests satisfactions and better experience while they are staying at the hotel.

A.4 MANPOWER

 Status

They have one (1) housekeeping and two (2) in the front desk. They also have three (3)

maintenance, one (1) bookkeeping and one (1) accounting

They have a total of 8 manpower at the hotel where I am assigned to duty.

  Analysis

I recommend that they add more employees in housekeeping to make the job faster and easy

as they can because they lack in manpower every time the hotel is fully booked.

A.5 WORK ATMOSPHERE, INTER-PERSONAL RELATIONS

 Status

The employees at O’ Garden Hotel are friendly and kind to their fellow employees and also

to their OJT’s. Everyone was doing their job that are assigned to them.

 Analysis

I recommend that the O’ Garden Hotel must give annual training to their employees for them

to become more skilled so that they can provide or share more knowledge to those students

taking on-the-job training at the hotel.

A.6 SANITATION PROCEDURES/PRACTICES

 Status

O’ Garden Hotel do not have a procedures in cleaning rooms, as long as the things inside the

room are properly cleaned and the beddings are done properly.

 Analysis

I recommend that they should implement a procedures in cleaning rooms to make their work

even easier and faster as much as they can.

B. SWOT ANALYSIS

STRENGTH

 Luxurious amenities and rooms.

 Clean and tidy hotel rooms and surroundings.

 Safety environment.

 Guest loyalty.

 Hospitable staff.

 Generous in giving discount.

WEAKNESS

 They can only accommodate 60 rooms.

 Lack of manpower.

 Unexperienced staff.

 Lack of equipment and facilities.

OPPORTUNITIES

 Online booking.

 Flexible pricing.

 Good location.

 Partners with local SPA.

THREATS
  Existing competitors nearby.

 Low online reviews.

 Unpredictable bad weather.

C. RECOMMENDATION

 O’ Garden Hotel need to hire more employees to ensure the fastest and easier work flow

inside their hotel. They also need to give annual training for their employees for the

improvement of their services inside the hotel and also adding more facilities such as

function halls, so that they can capture more events inside the hotel.
 BIBILIOGRAPHY

Best Western Plus Ownership/Management: https://www.agoda.com

 DOCUMENTATIONS

FIRST DAY OF ON-THE-JOB TRAINING

POOL AND GARDEN ROOM APPEARANCE
PUTTING AMENITIES INSIDE THE ROOMS
BEDDINGS APPEARANCE

DOING THE BEDDINGS

COOKING FOOD FOR GUESTS
DROPPED THE GUESTS IN PORT OF BATANGAS