Pata CV

PATRICIA NOMBEKO NGWENYA
Address: 16 Tully Street, Turffontein West, Johannesburg, 2091

Cell: 071 995 8231 / 060 494 8200
Email: nombekko@gmail.com
Profile
I am a disciplined hard-worker who works well independently or as a member of a team, with experience in
customer service. I am a meticulous self-starter who is eager to learn and always open to new challenges and
opportunities. I have good communication skills and an excellent command of English, isiXhosa and isiZulu. I hold
a valid driver’s licence.
Objective
To use my skills and experience in customer service, while growing and gaining new skills.
Skills & attributes

Good writing, communication and telephonic skills; self-motivated, quick learner.
Dealing with clients on a daily basis, face-to-face and telephonically has greatly improved and sharpened my
customer service and communication skills.
EMPLOYMENT
February 2012 – February 2019 Site Manager

XTRASPACE STORAGE
• Provided high-level customer service and ensured compliance to all
company’s rules and regulations.
• Managed daily on-site operations such as headcount, check-ins of
employees to ensure staff’s availability during working hours.
• Monitored all company activities and ensured compliance with
company procedures and policies.
• Trained all temporary employees and new staff, in line with company
policies and procedures.
• Developed and maintained relationship with management and
supervisors to resolve employee issues, concerns and grievances as
per existing company policy.
• Maintained weekly temporary payroll and employee personal files to
facilitate effective personnel management.
• Developed ways to retain all employees through motivation and
encouragement.
September 2011 – January 2012 Practice Administrator

CLEANSTART WELLNESS
Kenneth Wilson & Associates, Psychologists
• Ensured the day-to-day Office Administrative functions are adhered
to.
• Organised patient records using electronic health records keeping
(Health Bridge)
• Submittied Medical Aid Claims on Health Bridge.
PATRICIA NOMBEKO NGWENYA | Page 1 / 3

• ICD 10 Coding.
• Supervised daily practice operations such as billing (on Quick
Books), security and occupational health and safety.
• Interacted with patients and addressed their complaints.
• Ensured policies and best practices are up to industry standards and
government regulations.
June 2011 – August 2011 Personal Assistant

STELLAR BRANDS (Pty) Ltd
• Managed diaries and organised meetings and appointments, often
controlling access to the manager/executive.
• Typing, compiling and preparing reports, presentations and
correspondence.
• Implemented and maintained procedures/administrative systems.
• Acted as the first point of contact, dealing with correspondence and
phone calls.
• Managed databases and filing systems.
• Booked and arranged travel, transport and accommodation.
• Organised events and conferences.
• Liaison with staff, suppliers and clients.
• Performed miscellaneous tasks to support the manager/executive.
March 1998 – January 2008 Cabin Crew Member

SOUTH AFRICAN AIRWAYS
• Customer Service Skills:
As a former cabin crew member, I fully understand and appreciate
the importance of effectively and efficiently dealing with customers’
needs, and thus always exercising tact, discretion and patience.
• Communication Skills:
Being one of the front-line employees at SAA, in an ambassadorial
position for the country has sharpened my communication skills and
broadened my understanding of different cultures.
Computer Literacy: Windows XP – MS Word, Excel, PowerPoint, Outlook. Internet,

Health Bridge, Quick Books, SB Client, Space Manager.
EDUCATION AND TRAINING
December 2016 Health and Safety Course and First Aid Course
Inhouse Training. XTRASPACE STORAGE
December 2016 Xtraspace Management Course

Inhouse Training. XTRASPACE STORAGE
May 2005 - June 2005 Certificate: Rough Diamonds

Harry Oppenheimer Diamond Training School

1995 - 1997 National Diploma: Company Administration (one course
pending)
Technikon Witwatersrand (now University of Johannesburg)
Majors:
• Financial Accounting & Company Administration
1990 -1993 Matriculation
REFERENCES
South African Airways Mr. Fanie Beetge

(Employee Number: SBD 360R) Human Resource Manager
Tel: 011 978 3710
Cell: 071 383 4239
Stellar Brands (Pty) Ltd Mr. Craig Hunter

Managing Director
Tel: 011 519 3993
Cell: 079 671 1360
Cleanstart Wellness Mr. Kenneth Wilson

Associate
Tel: 011 476 1223
Cell: 082 804 1510
Xtraspace Storage Mrs. Audrey Coetzee

(Employee Number: HR Manager
XSP 028/033) Tel: 011 262 4224
Cell: 063 691 9297

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PATRICIA NOMBEKO NGWENYA

Address: 16 Tully Street, Turffontein West, Johannesburg, 2091

Skills & attributes

February 2012 – February 2019 Site Manager

September 2011 – January 2012 Practice Administrator

PATRICIA NOMBEKO NGWENYA | Page 1 / 3

June 2011 – August 2011 Personal Assistant

March 1998 – January 2008 Cabin Crew Member

Computer Literacy: Windows XP – MS Word, Excel, PowerPoint, Outlook. Internet,

EDUCATION AND TRAINING

December 2016 Xtraspace Management Course

May 2005 - June 2005 Certificate: Rough Diamonds

PATRICIA NOMBEKO NGWENYA | Page 2 / 3

1990 -1993 Matriculation

South African Airways Mr. Fanie Beetge

Stellar Brands (Pty) Ltd Mr. Craig Hunter

Cleanstart Wellness Mr. Kenneth Wilson

Xtraspace Storage Mrs. Audrey Coetzee

PATRICIA NOMBEKO NGWENYA | Page 3 / 3

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