PROJECT

PORTFOLIO

STUDENT VERSION

BSBTWK501

LEAD DIVERSITY AND

INCLUSION
First published 2021

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training
Package.
 Contents

Section 1: Review diversity requirements and Diversity Policy 5

Section 2: Foster respect for diversity in your work team 10
Section 3: Promote benefits of diversity to clients 13
 Dilpreet Kaur
Student name:

Assessor:

Date:
Case study of worlducation
Workplace this assessment is
based on:
Worlducation
Chosen work area:

Organisational goals: Worlducation is a social startup that manufactures tablet computers for primary school
students.
They not only focus on the hardware, but they also have a competitive team creating
software,
content and activities to better engage and educate the students

BSBTWK501 Lead diversity and inclusion | 4

 Section 1: Review diversity requirements and Diversity
Policy

Complete the table to describe the legislative, regulatory and code of practice requirements associated with
diversity as it applies to your organisation.
Note: Your answer for each row in the table should include at least one legislation, one regulation or one code of
practice. Across all the rows, you must have included legislation, regulations AND codes of practice.

Legislation, Regulations Summary:

or Codes of Practice for:
(Summarise at least one legislation, one regulation or one code of
practice)

Age discrimination 2004 Age Discrimination Act

Engaging in age-based discrimination is prohibited by law.

Disability discrimination Amendments to disability discrimination and other human rights laws
209
Disability-based discrimination is a prohibited act.

Racial discrimination Racial discrimination act 1975

Workplace discrimination based on race, colour, nationality, or ethnic
origin is strictly prohibited.

Sex discrimination Sex discrimination act 1984

Conducting employment discrimination based on gender, marital status,
pregnancy, or potential pregnancy, as well as engaging in sexual
harassment against another individual, is strictly prohibited.

Human rights Human Rights Council

Human rights, disability rights, racial and sexual discrimination, and
aboriginal and Torres Strait islander social justice are all addressed on
this website.

Equal opportunity Equal employment opportunity

The 2010 Equal Opportunity Act

Complete the table to describe workplace policies and procedures associated with diversity.
Worlducation is diverse in every conceivable way. Race, gender,
Summarise your organisation’s
age, sexual orientation, religion, socioeconomic status, physical
existing Diversity Policy and mental capabilities, thought processes, experience, and
BSBTWK501 Lead diversity and inclusion | 5
 education are all components of our diversity. We believe that the
Discuss the key features of the
multitude of perspectives that results from such diversity
policy. promotes innovation and business success. Managing diversity
Attach proof of the policy and enhances our competitiveness, innovation, productivity, and
procedure to this section of the adaptability.
portfolio.
The current organisational diversity policies include:
Recruitment Policy:
Worlducation elevates individuals from all over the world. It is
recognised that representatives from various social, semantic, and
public foundations provide us with vital information that enables
us to understand and represent our customers in neighbouring
markets. To generate adequate revenue and accomplish a variety
of objectives, we have initiated a venture to identify individuals
from subfoundations who are eligible for registration.
Policy on Career Advancement and Promotion:
Worlducation Benefits Great. It is highly recommended that each
and every employee lend their support to the exhibition. Every
manager is willing to monitor diversity in order to ensure that
employees are prohibited and compensated equitably.
Local Political Programs:
Worlducation acknowledges several discrete segments that have
been affected for a considerable period of time.
Segregation, age discrimination, prejudice of any kind, and
misogyny present problems for both our club and society at large.
Combating social generalisation is a priority for Worlducation
both within and beyond our organisation. There exist explicit and
precise strategies pertaining to provocation or segregation, in
addition to protocols designed to avert recurrences.

Principal Elements of the Policy:

The primary characteristics of the policy are: a) Contributes to
the achievement of the organization's objectives.
b) extended chart, leaving the degree in this world to
subordinates and interpreting it to avoid discouraging them.
c) Provides the association's members with answers or guidelines
for selecting a long-term plan.

Complete the table to assess your organisation’s Diversity Policy.

Summarise any other policies and • complaints procedures

procedures in your organisation
Step 1 : Discussion with supervisor
that address:
Step 2 : written complaint and decision
 complaints procedures
Step 3 : Appeal of decision
BSBTWK501 Lead diversity and inclusion | 6
  protocols governing Step 4 : Further action
communication with clients
and co-workers
 protocols governing communication with clients and co-
 providing feedback on workers
existing policies and
procedures. 1.staff bulletin

Attach proof of the policy and 2.staff surveys

procedure to this section of the 3.worlducation intranet
portfolio (if different to the
4.enterprise social networks
Diversity Policy).
5.all staff emails
6.email distribution lists
 providing feedback on existing policies and procedures.
We welcome feedback regarding our diversity practices,
including the content of this policy. It is necessary to document
and transmit all remarks to one's supervisor for subsequent
consideration.

Complete the table to assess your organisation’s Diversity Policy.

Diversity training may be completed by personnel if deemed
How does the policy apply to your
necessary.
work area? In addition to cultivating diversity management abilities, diversity
training aims to increase awareness of issues pertaining to
diversity.
The personnel at Worlducation are provided with a safe and
pleasant place to work.

BSBTWK501 Lead diversity and inclusion | 7

 Yes that is true. Worlducation practices responsible community
Does the policy consider
membership by actively seeking out individuals from various
legislative, regulatory and code of parts of the world. We consider it crucial to comprehend and
practice requirements? represent our clients in local marketplaces with the knowledge and
comprehension that our staff's linguistic, cultural, and national
diversity imparts.

Yes, Indeed, it does. Worldution endeavours to enhance and

Does the policy follow current
streamline internal and external communications with the purpose
best-practice recommendations of bolstering the organization's vision and strategic objectives.
(i.e. is the policy current?). Consequently, our organisation will persist in developing and
evaluating novel communication platforms, channels, and tools
with the aim of augmenting the dissemination and cooperation of
information among all personnel.
It is imperative that this policy be executed in a fashion that
guarantees adherence to relevant legal obligations and industry
benchmarks.

Yes, Diversity advocates from every level of the organization—

Is the policy achieving the desired
from the executive suite to the production floor—lead our
results (i.e. what is the efficacy of commitment to diversity. Diversity advocates constitute the
the policy)? diversity committee, which is tasked with ensuring that the daily
operations and strategic direction of the organisation reflect its
diversity policy.

BSBTWK501 Lead diversity and inclusion | 8

 Yes That is true. Worlducation practices responsible community
Does the policy consider
membership by actively seeking out individuals from various
legislative, regulatory and code of parts of the world. We consider it crucial to comprehend and
practice requirements? represent our clients in local marketplaces with the knowledge and
comprehension that our staff's linguistic, cultural, and national
diversity imparts.

Does the policy follow current Yes, it does. Worlducation seeks to improve and simplify
best-practice recommendations communications (internal and external) in order to support the
(i.e. is the policy current?). vision and strategic goals. As a result, we will continue to create
and test new communication platforms, channels, and tools to
enhance the sharing and collaboration of information across all
staff members.
This policy must be implemented in a manner that assures
compliance with applicable legal requirements and best-practice
standards.

Yes, Diversity advocates from every level of the organization—

Is the policy achieving the desired
from the executive suite to the production floor—lead our
results (i.e. what is the efficacy of commitment to diversity. Diversity advocates constitute the
the policy)? diversity committee, which is tasked with ensuring that the daily
operations and strategic direction of the organisation reflect its
diversity policy.

Suggested improvement (at least Establishing a human connection is one way to strengthen the
three) standards controlling contact with customers.
Include:
 at least one improvement to Consideration of communication choice is an enhancement to
protocols governing protocols managing employee communication.
communication to:
o clients Promoting teamwork is one way to raise awareness of the
BSBTWK501 Lead diversity and inclusion | 9
 o co-workers. difficulties faced by people from varied groups on the work team.

 at least one improvement to

improve awareness of Improvements to align politics with the needs of law, regulation,
challenges experienced by or best practises are clear, transparent, consistent, unbiased,
individuals from diverse proportionate, timely, and grounded in sound scientific policy.
groups in the work team.
 at least one improvement to
align the policy with
legislative, regulatory, code
of practice or best practice
requirements.

Complete the table to summarise the Diversity Policy improvement feedback and suggestions provided to a
superior.

Description of superior I will meet with the department heads.

Who will you meet with? In the course of my professional responsibilities, I have interacted
with individuals hailing from diverse castes, religions, nations,
Describe their diverse and more. Diversity in the workplace encompasses actual ability,
background. age, sexual orientation, and country in addition to identity and
color. Further, it evokes inflexible perspectives, disparities in
learning and expertise, and variations in marital standing.
Additionally, we found that the commercial rationale for diversity
is driven by inclusion. Inclusiveness is an attribute of intercultural
organizations that recognizes and takes into account the
uniqueness of each individual. A multitude of groups appear to be
proficient at attracting and retaining new employees from diverse
backgrounds.

Communication protocols I shall adhere to the following communication Protocols in

consideration of their various backgrounds:
What communication protocols
will you follow to consider their Transmission Control Protocol (TCP)
diverse background?
Internet Protocol (IP) User Datagram Protocol (UDP)
Post Office Procedures (POP)

Meeting summary The chief executive officer has created the programme with three
primary initiatives:
What input did the superior
provide? The location Initiative
What did you negotiate? 2.The workwise programme

BSBTWK501 Lead diversity and inclusion | 10

 3.The Awareness effort will assess the current Diversity Policy
What final improvements will be
and make modifications in light of the new "Set for Skill"
included in the Diversity Policy?
programme and all statutory requirements.
If not already viewed in person by
The final enhancements to the diversity policy must satisfy the
your assessor, provide proof of
following statutory requirements:
your meeting to this section of
your portfolio (e.g., video Fair labour legislation of 2009
recording).
Age discrimination
Disability discrimination
Racial prejudice
Equal employment opportunity
Sex discrimination
Human dignity

Revise Diversity Policy Fair work act 2009

Attach your revised Diversity Age discrimination
Policy to this section of the
Disability discrimination
portfolio.
Racial discrimination
Highlight the changes (e.g. using
a different font colour or a Equal employment opportunity
highlighting tool). Sex discrimination
Human rights

Attach: Original Diversity Policy ☐

Meeting with superior (if relevant) ☐

Revised Diversity Policy ☐

BSBTWK501 Lead diversity and inclusion | 11

 Section 2: Foster respect for diversity in your work team

Complete the table to determine the benefit of diversity on your work area.
Research benefits and competitive The following are the advantages of having a diverse staff in
advantage of diverse workforces our firm or workplace:
What are the benefits of having a
diverse workforce (at least three)?
#1: A diversity of different viewpoints
What competitive advantages will a
Diversity in the workplace guarantees an expansive
diverse workforce provide (at least perspective. Furthermore, this suggests that the
two)? representatives possess a wide range of skills and
experiences, as a result of their varied backgrounds and
Attach proof of at least two sources
characteristics. For example, in an organization characterized
of written information for your by a more diverse work environment, representatives are
research. exposed to a multitude of perspectives. This confers
significant advantages in terms of strategizing and
implementing business transactions. Presently, this stands as
one of the notable benefits of the labor force.
#2: Enhancement of Creativity
This openness to diversity not only stimulates an array of
perspectives from people of various backgrounds, but also
broadens the scope of thought. After identifying an individual
with a unique perspective on a given subject, it becomes
imperative to integrate innovative and novel concepts that
influence the proletariat's capacity for production.
Consequently, this is another advantage of a categorized
labor force.
Reducing employee attrition
Diverse work environments are advantageous for routine
maintenance. The diversity of ideas and personal
characteristics within mixed-work organizations increases
substantially over time. Compassion and diversity in the
workplace guarantee that every employee feels valued and
acknowledged. Representatives increase their likelihood of
remaining with an organization and feel more at ease in the
workplace when they are acknowledged and treated with
respect. As a consequence, organizations that maintain more
diverse work environments experience reduced rates of
employee turnover. By addressing shifts in environments and
personnel, one can secure a market share for their
organization and reduce the likelihood of employee attrition.
Also, this is one of the advantages of organising work.
Ref:
https://abilityoptions.org.au/about-us/news-events/blog/5-
benefits-of-diversity-in-the-workplace
The following are the competitive benefits that a diversified
staff will provide:

BSBTWK501 Lead diversity and inclusion | 12

1. Better Business Decisions
A large bond indicates that groupthink is the source of money
creation. A confluence of interactions, perspectives, and
emotions frequently yields business decisions that are more
thoughtful and driven by emotion. Participants are required to
exert considerable effort in order to deliberate and reach a
consensus regarding the available options. Subsequently, one
is held in each upper hand, serving a multitude of functions.

Developing financial presentations

Whenever any of the aforementioned advantages are used,
action on financial enforcement should logically follow.
In any event, if you are still hesitant, McKinsey's centralised
business has a big leaf diversity ranking in the top quartile,
with 53 percent higher return on equity (ROE) at normal
levels.
Declared to obtain. Greater variety of conference spaces than
the competition.
Consequently, there is abundant evidence that diversity
provides an organisation with an undeniable benefit and that
it should be pursued for morally and legally sound reasons.
Clearly, it is not always simple to alter a relationship that is
stable at this moment.

3. Motivating and Communicating with Employees

In addition to enhancing brand recognition and performance,
a diverse workforce offers a number of additional benefits.
Developing a culture of diversity within your organization
may also increase the flexibility of your current staff. You are
afforded the opportunity to develop a significantly more
comprehensive understanding of the world, gain insight into
various communities, and uncover innovative approaches to
the administration of justice. It is a profoundly improved
experience that contributes to their personal and professional
development. Additionally, a diverse workplace may
encourage representative resolve and commitment.
Representatives who are visually appealing work harder and
produce superior results. A survey conducted by Salesforce
Research reveals that individuals are allocating a substantial
portion of their income towards employment with an
organization that wields substantial influence in the field and
provides equal flexibility to all employees..

Respondents were also interested in groups that seek to build

a more inclusive atmosphere and eliminate sexual
orientation-based salary inequalities. Therefore, there is also
a mixed proletariat that provides one for each product.
ref: https://smallbusiness.chron.com/advantages-diverse-

BSBTWK501 Lead diversity and inclusion | 13

 workforce-18780.html

Create a staff engagement survey to The questions I have developed for the survey are presented
establish the benefit of a diverse below:
workforce
This review will take some time to complete, assuming it is
Use any appropriate tool (such as not too difficult. To protect your privacy, [Worlducation] has
survey monkey) to create the survey. appointed an independent expert to conduct the inspections
and interpret the results.
Ask questions (at least five) that
establish the benefit of working with .
diverse people and identify who the
diversity champions are.
Attach proof of your survey to this
section of your portfolio.

BSBTWK501 Lead diversity and inclusion | 14

 For the remainder of this assessment, assume that the individuals described in the information provided in the
Simulation Pack (for Section 2 of the Project Portfolio) are part of your chosen work area.
Use this information whether you’re basing your assessment on your own business or on the
case study business.

Complete the table to address diversity challenges and training needs.

Summarise the training needs in your The following are the obstacles experienced by persons from
work area to promote respect for varied backgrounds:
personal interactions between people
Compliance Issues
with diverse backgrounds
Compliance concerns are a common occurrence in a number of
What are the challenges faced by
organisations for a variety of reasons. Your group may include
those with diverse backgrounds?
BSBTWK501 Lead diversity and inclusion | 15
Identify staff struggling to work with individuals with language difficulties, pronounced response
diversity. styles and proclivities, or hearing impairments. It is crucial to
address these challenges before they become challenging.
How does your revised Diversity
Policy apply to each situation? Social misconceptions
When bringing together people from various cultures, it is also
common for erroneous assumptions to be made. In certain
communities, for instance, giving a green light, utilising the left
lane, or blessing someone is unfriendly. Establishing an
inclusive work atmosphere assists upset coworkers in
recognising such misconceptions. When a person is certain that
their peers are aware of their disparity, it is prudent to presume
that they are the most effective among their peers.
Injustice
The meaning of a vast work environment may not be what
everyone anticipates. It is important for transgender coworkers
to remember the sections where people's phases and neutral
restroom pronouns are mentioned. It provides soldiers with post-
hearing pressure concerns with mental health benefits and
flexible time to visit a counsellor. In addition, it should contain
an adaptable list of prices for child care and the implementation
of group educational activities during working hours for parents
who are able to work. Consequently, some individuals may find
the workplace inclusive, while others may not.
Slow manoeuvring
Different viewpoints, emotions, and ideas are exceptional for
advancement, but they may reverse divergent paths and advance
toward a common objective. For instance, if a coworker causes
confusion during a meeting, an essential guide for examining the
needs may be developed.
Nonetheless, there must always be a maker of executive
elections who can consider all proposals and pick the road
ahead. As a result, it is essential that they identify supporters of
the guarantee and that their thoughts are valued by other
colleagues.
Separation, Group, may reveal further tendencies, isolation, and
congestion. 61 percent of workers encounter or have
experienced separation in a work setting based on age, colour,
sexual orientation, or LGBTQ+ identity. This may restrict
representatives from wearing their official attire and impede
innovation, creativity, and teamwork.
Identify employees who struggle with working with
diversity.
In certain societies, workers or individuals may be less likely to
hear simply their own voice. Participation in multicultural
groups might be challenging notwithstanding prejudice and
unfavourable social stereotyping. Responses that span tongues
BSBTWK501 Lead diversity and inclusion | 16
 and cultures may be perplexing and challenging to comprehend.
Tolerating and embracing contrast is the most challenging task
in diverse work environments. Innovative work settings often
retain a dominating society, resulting in a significant deal of
variation at the junior level and uniformity at the top level.
Similarly, people from diverse backgrounds have encountered a
problem that transcends their experience: it is difficult to
communicate with one another or with individuals (workers).
Additionally, they address divisions. This is why staff members
on this route push for diversity.
How does your revised Diversity Policy apply to each
situation?
 Those who are not open-minded towards what is happening
surrounding them and those who are afraid of protesting any
negative things are those who are struggling to work with
diversity.

Create a factsheet relevant to your

work area
Include:
 benefits a diverse workforce
 the competitive advantage a
diverse workforce
 link to your staff engagement
survey
 diversity challenges faced
 links to YouTube video clips
that roleplay respectful
interaction between diverse
people.
Attach proof of your factsheet to this
section of your portfolio.

Draft an email to send your fact sheet To offer information on the performance report.
to relevant staff
Dear Staff,
Attach your draft email to this
I hope you are all doing well doing your jobs correctly. This
BSBTWK501 Lead diversity and inclusion | 17
section of your portfolio. letter is to send a fact sheet that I have created. I did a poll of the
whole crew.
I have received 22 survey responses back. I have produced a
questionnaire and compiled a fact sheet with a variety of other
pertinent facts and items. Therefore, I am attaching a fact sheet
that I have produced. You may also see more worksheet
information in our office's private group or by visiting
www.worlducation.com. Please verify that.
Warm regards
Dilpreet

Address diversity complaint I will handle complaints in the following ways, in

How will you address the complaint accordance with my organizational policy and
according to your organisation’s
procedure.
policy and procedures?
Phase 1: Conversation with boss
Attach proof of how you addressed
the complaint (e.g. draft email) to Phase 2: Written complaints and choices
this section of your portfolio. Phase 3: Appeals by choice
Phase 4: Further activities
Proof (draft email)
Dear All staff,
Good morning, everyone and hope you are doing well.
According to our diversity policy and
the update i would like to share that information about how we
address complaints.
Hopefully, it can be a guide and knowledge for all who need it.
Thanks
Regards,
Manager.

Attach: Sources of written information (proof) ☐

Survey developed ☐

Factsheet ☐

Draft email to staff ☐

Proof of how you addressed the complaint ☐

BSBTWK501 Lead diversity and inclusion | 18

 Section 3: Promote benefits of diversity to clients

Write an article to be published in a media publication (e.g. magazine, external website etc.) that
promotes your organisation’s workforce diversity.
Article title: Numerous Advantages of Diversity in the Workplace

Introduction Introduction:
Provide a description of: Worlducation has the potential to develop into a social startup
that produces tablet PCs for high school students. There are also
 your organisation
key organisations that make it easier to recruit and instruct
 the diverse team you lead. students by developing programmes, material, and exercises,
despite the fact that their primary concentration is on
equipment. Worlducation entails diversifying how adolescents
study in college by tracking the development of each kid and
inferring artificial logical innovations that can adjust to the
demands of the optimal learning environment. Worlducation,
founded in 2016, has supplied over 35,000 tablets to 550
schools in 23 countries by the end of 2019, generating revenue
through its equipment business and programme participation.
The Worlducation base camp is based in Sydney's Central
Business District (CBD), but needs the activities, business, and
promotion of personnel in Bulgarian support groups, Hong
Kong conference groups, Colombia, Egypt, Iceland, and even
the Philippines. Worlducation is undergoing development, and
we must ensure that we can identify the appropriate number of
skilled individuals via Sydney's central CBD command. The
group has felt over the previous year that it has contacted
qualified personnel and is now attempting to proceed.
Diverse Team Director:
I was in charge of a distinct group inside this corporation. There
are several people from various cultures and backgrounds.
There are people of various positions, nationalities, and faiths. I
handled them with competence. Initially, there were some
communication concerns, but after making the simplest
preparations to add a new climate, they function flawlessly
everywhere, therefore resolving the communication issues as
well. Considering the importance of diversity in our recruiting
practises, I have structured my business to use the simplest and
thus best capabilities. Working in diverse groups or driving in
mixed groups offers several pros and cons.

BSBTWK501 Lead diversity and inclusion | 19

Main points The benefits of a diverse workforce provided for our
organization are as follows:
Discuss the benefits of a diverse
workforce provided for your # 1: Alternative perspective format.
organisation.
# 2: Improvement of ingenuity.
Promote the currency and efficacy
# 3: Greater progress.
of your Diversity Policy.
# 4: Faster critical thinking.
Provide an example of how
communication protocols to clients # 5: Better navigation.
have been adapted to consider their # 6: Increased benefits.
diversity.
# 7: Higher representative engagement.
# 8: Typical sales decline.

Promote the currency and efficacy of your Diversity Policy.

For the promotion of currency and efficacy of our
diversity policy we will use the following
strategy:
1. Recognize the difference.
2. Provide implicit bias training for everyone.
3. Mentor offer.
4. Let people learn through action.
5. Encouragement of personal evaluation.
6. Asking a question.
How customer communication rules are adjusted to
take into account their diversity. As an example, an
effective communication treaty guarantees people
from relocated foundations, religions. Networks or
age groups share a strong affinity and are not prone
to collaboration issues. Successful correspondence
meetings provide, so to speak, binding diversity and
ensure a positive atmosphere in the work
environment.
Hence, an example of how communication protocols
to clients have been adapted to consider their
diversity is explained above

BSBTWK501 Lead diversity and inclusion | 20

Conclusion The variety of organisations is a resource that may be used to
position the association favourably. All things considered,
Write one or two sentences to
social and moral diversity must be adequately maintained for
summarise your article.
the organisation to realise its accomplishments and indisputable
levels of use.

Draft an email to refer a client to To make reference to the article.

the article
Dear Alicia,
Assume that the client, Alicia Allan,
I am the author of the essay titled "The Numerous Benefits of
is a married woman who values the
Workplace Diversity." In this post, I have gathered all of the
acknowledgement of her marriage
knowledge and advantages and problems of diversity.
in her salutation (i.e. ‘Mrs’ rather
Therefore, I am writing to suggest you to the essay I have
than ‘Ms’).
published. I respectfully suggest that you visit or read the
Attach your draft email to this article. After reading this post, I would really appreciate your
section of the portfolio. insightful opinion on it. Thank you.
Will anticipate your answer.
Best Regards:
Dilpreet kaur

Attach:
Draft email to client ☐

BSBTWK501 Lead diversity and inclusion | 21