TS3500ser OnlineManual Mac en V01

TS3500 series
Online Manual
English
Contents
Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Default Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Detect Same Printer Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Connects to Another Computer via LAN/Changes from USB to LAN Connection. . . . . . . . . . . . . . . . . . 36
Printing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Reconfiguration Method of Wi-Fi Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting with Wireless Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
IJ Network Device Setup Utility (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

IJ Network Device Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Starting Up IJ Network Device Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Diagnosing and Repairing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
List of Models Which Does Not Support Diagnosis and Repair Function. . . . . . . . . . . . . . . . . . . . . . . . 49
Handling Paper, Originals, FINE Cartridges, etc.. . . . . . . . . . . . . . . . . . . . . . . . 50

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Loading Plain Paper / Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Loading Originals on Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Supported Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Checking the Ink Status with the Ink Lamps on the Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Ink Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Deep Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Performing Maintenance Functions from Your Computer (macOS). . . . . . . . . . . . . . . . . . 80

Opening Remote UI for Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Cleaning the Print Heads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Adjusting Print Head Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Checking Ink Status from Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Cleaning Paper Feed Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Cleaning Inside the Printer (Bottom Plate Cleaning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Legal Restrictions on Scanning/Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Printer Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
When Repairing, Lending, or Disposing of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Checking that Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Turning the Printer On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Checking the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Unplugging the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Indication of LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Changing Printer Settings from Your Computer (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Setting Items on Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Quiet setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Initializing Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Printing from Application Software (macOS AirPrint). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Printing on Postcards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Adding Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
How to Open Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Displaying the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Removing Printer That Is No Longer Required from List of Printers. . . . . . . . . . . . . . . . . . . . . . . 151
Printing Using Canon Application Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Paper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Making Copies on Plain Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Copying on Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Scanning from Computer (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Scanning According to Item Type or Purpose (IJ Scan Utility Lite). . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
IJ Scan Utility Lite Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Scanning Easily (Auto Scan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Scanning Documents and Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Network Settings and Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Cannot Find Printer During Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB). 185
Cannot Find Printer while Using Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Printer Suddenly Stopped Working for Some Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Network Key (Password) Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings. . . . . . . . 196
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Problems while Printing/Scanning from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . 203

Cannot Print/Scan from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Ink Does Not Come Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Printer Does Not Pick up or Feed the Paper/"No Paper" Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Printout Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines. . . . . . . . . . 216

Colors Are Unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Lines Are Misaligned/Distorted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Vertical Line Next to Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Scanning Problems (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Scanner Driver Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Printer Does Not Turn On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Printer Turns Off Unexpectedly or Repeatedly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Cannot Communicate with Printer via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Failed to MP Drivers Installation (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Updating MP Drivers in Network Environment (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

When Error Occurred. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Message (Support Code) Appears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

What to Do When Paper Is Jammed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Paper Is Jammed inside Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
1000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
1203. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
1401. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
1430. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
1485. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
1650. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
1651. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
FINE Cartridge is Not Installed (168A). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Shipping Tape etc. Are Still Attached (1890). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
2114. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
4102. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
5011. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
5B00. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
6000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Using Online Manual
Operating Environment
Symbols Used in This Document
Touch-enabled Device Users (Windows)
Printing Online Manual
Trademarks and Licenses
Screenshots in This Manual
8
Symbols Used in This Document
Warning
Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by
incorrect operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or property damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions including important information that must be observed to avoid damage and injury or
improper use of the product. Be sure to read these instructions.
Note
Instructions including notes for operation and additional explanations.
Basics
Instructions explaining basic operations of your product.
Note
• Icons may vary depending on your product.
9
Touch-enabled Device Users (Windows)
For touch actions, you need to replace "right-click" in this document with the action set on the operating
system. For example, if the action is set to "press and hold" on your operating system, replace "right-click"
with "press and hold."
10
Trademarks and Licenses
• Microsoft is a registered trademark of Microsoft Corporation.

• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Microsoft Edge is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or
other countries.
• Mac, Mac OS, macOS, OS X, AirPort, App Store, AirPrint, the AirPrint logo, Safari, Bonjour, iPad, iPad
Air, iPad mini, iPadOS, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and
other countries.
• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
• Google Cloud Print, Google Chrome, Chrome OS, Chromebook, Android, Google Drive, Google Apps
and Google Analytics are either registered trademarks or trademarks of Google Inc. Google Play and
Google Play Logo are trademarks of Google LLC.
• Adobe, Acrobat, Flash, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United
States and/or other countries.
• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
• Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its
subsidiaries and/or affiliates in the USA and/or other countries.
• QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and in other
countries.
• USB Type-C™ is a trademark of USB Implementers Forum.
• The Mopria® word mark and the Mopria® Logo are registered and/or unregistered trademarks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
Note
• The formal name of Windows Vista is Microsoft Windows Vista operating system.
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Permission is hereby granted, free of charge, to any person obtaining a copy of this software and
associated documentation files (the "Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies
of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following
conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial
portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR
IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Copyright 2000 Computing Research Labs, New Mexico State University

Copyright 2001-2015 Francesco Zappa Nardelli
conditions:
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE COMPUTING
RESEARCH LAB OR NEW MEXICO STATE UNIVERSITY BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING
FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.
20
Written by Joel Sherrill <joel@OARcorp.com>.
COPYRIGHT (c) 1989-2000.
On-Line Applications Research Corporation (OAR).
Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby
granted, provided that this entire notice is included in all copies of any software which is or includes a
copy or modification of this software.
THIS SOFTWARE IS BEING PROVIDED "AS IS", WITHOUT ANY EXPRESS OR IMPLIED WARRANTY.
IN PARTICULAR, THE AUTHOR MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND
CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY
PARTICULAR PURPOSE.
(1) Red Hat Incorporated

Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved.
This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it
subject to the terms and conditions of the BSD License. This program is distributed in the hope that it
will be useful, but WITHOUT ANY WARRANTY expressed or implied, including the implied warranties of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. A copy of this license is available at
http://www.opensource.org/licenses. Any Red Hat trademarks that are incorporated in the source code or
documentation are not subject to the BSD License and may only be used or replicated with the express
permission of Red Hat, Inc.
(2) University of California, Berkeley
Copyright (c) 1981-2000 The Regents of the University of California.
* Neither the name of the University nor the names of its contributors may be used to endorse or promote

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON
ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The FreeType Project LICENSE
21
----------------------------
2006-Jan-27
Copyright 1996-2002, 2006 by
David Turner, Robert Wilhelm, and Werner Lemberg
Introduction
============
The FreeType Project is distributed in several archive packages; some of them may contain, in addition to
the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project.
This license applies to all files found in such packages, and which do not fall under their own explicit
license. The license affects thus the FreeType font engine, the test programs, documentation and
makefiles, at the very least.
This license was inspired by the BSD, Artistic, and IJG (Independent JPEG Group) licenses, which
all encourage inclusion and use of free software in commercial and freeware products alike. As a
consequence, its main points are that:
o We don't promise that this software works. However, we will be interested in any kind of bug reports.
(às is' distribution)
o You can use this software for whatever you want, in parts or full form, without having to pay us.
(`royalty-free' usage)
o You may not pretend that you wrote this software. If you use it, or only parts of it, in a program, you
must acknowledge somewhere in your documentation that you have used the FreeType code. (`credits')
We specifically permit and encourage the inclusion of this software, with or without modifications, in
commercial products.
We disclaim all warranties covering The FreeType Project and assume no liability related to The FreeType
Project.
Finally, many people asked us for a preferred form for a credit/disclaimer to use in compliance with this
license. We thus encourage you to use the following text:
"""
Portions of this software are copyright © <year> The FreeType
Project (www.freetype.org). All rights reserved.
"""
Please replace <year> with the value from the FreeType version you actually use.
Legal Terms
===========
0. Definitions
--------------
Throughout this license, the terms `package', `FreeType Project', and `FreeType archive' refer to the set
of files originally distributed by the authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the
`FreeType Project', be they named as alpha, beta or final release.
22
`You' refers to the licensee, or person using the project, where ùsing' is a generic term including
compiling the project's source code as well as linking it to form a `program' or èxecutable'.
This program is referred to as à program using the FreeType engine'.
This license applies to all files distributed in the original FreeType Project, including all source code,
binaries and documentation, unless otherwise stated in the file in its original, unmodified form as
distributed in the original archive.
If you are unsure whether or not a particular file is covered by this license, you must contact us to verify
this.
The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg.
All rights reserved except as specified below.
1. No Warranty
--------------
THE FREETYPE PROJECT IS PROVIDED ÀS IS' WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL ANY OF THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE INABILITY
TO USE, OF THE FREETYPE PROJECT.
2. Redistribution
-----------------
This license grants a worldwide, royalty-free, perpetual and irrevocable right and license to use, execute,
perform, compile, display, copy, create derivative works of, distribute and sublicense the FreeType Project
(in both source and object code forms) and derivative works thereof for any purpose; and to authorize
others to exercise some or all of the rights granted herein, subject to the following conditions:
o Redistribution of source code must retain this license file (`FTL.TXT') unaltered; any additions, deletions
or changes to the original files must be clearly indicated in accompanying documentation. The copyright
notices of the unaltered, original files must be preserved in all copies of source files.
o Redistribution in binary form must provide a disclaimer that states that the software is based in part of
the work of the FreeType Team, in the distribution documentation. We also encourage you to put an URL
to the FreeType web page in your documentation, though this isn't mandatory.
These conditions apply to any software derived from or based on the FreeType Project, not just the
unmodified files. If you use our work, you must acknowledge us. However, no fee need be paid to us.
3. Advertising
--------------
Neither the FreeType authors and contributors nor you shall use the name of the other for commercial,
advertising, or promotional purposes without specific prior written permission.
We suggest, but do not require, that you use one or more of the following phrases to refer to this software
in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library',
or `FreeType Distribution'.
As you have not signed this license, you are not required to accept it. However, as the FreeType Project
is copyrighted material, only this license, or another one contracted with the authors, grants you the right
to use, distribute, and modify it.
23
Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and
accept all the terms of this license.
4. Contacts
-----------
There are two mailing lists related to FreeType:
o freetype@nongnu.org
Discusses general use and applications of FreeType, as well as future and wanted additions to the library
and distribution.
If you are looking for support, start in this list if you haven't found anything to help you in the
documentation.
o freetype-devel@nongnu.org
Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Our home page can be found at
http://www.freetype.org
--- end of FTL.TXT ---
The TWAIN Toolkit is distributed as is. The developer and distributors of the TWAIN Toolkit expressly
disclaim all implied, express or statutory warranties including, without limitation, the implied warranties
of merchantability, noninfringement of third party rights and fitness for a particular purpose. Neither the
developers nor the distributors will be liable for damages, whether direct, indirect, special, incidental, or
consequential, as a result of the reproduction, modification, distribution or other use of the TWAIN Toolkit.
JSON for Modern C++
Copyright (c) 2013-2017 Niels Lohmann
conditions:
FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR
IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Copyright (c) 2011 - 2015 ARM LIMITED
24
- Redistributions of source code must retain the above copyright notice, this list of conditions and the
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the
- Neither the name of ARM nor the names of its contributors may be used to endorse or promote products
derived from this software without specific prior written permission.

DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR
Copyright (c) 2014, Kenneth MacKay

ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE
Copyright (c) 2006, CRYPTOGAMS by <appro@openssl.org> All rights reserved.
* Redistributions of source code must retain copyright notices, this list of conditions and the following
disclaimer.
25
* Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be
used to endorse or promote products derived from this software without specific prior written permission.
ALTERNATIVELY, provided that this notice is retained in full, this product may be distributed under the
terms of the GNU General Public License (GPL), in which case the provisions of the GPL apply INSTEAD
OF those given above.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDER AND CONTRIBUTORS "AS IS"
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR
ISC License
Copyright (c) 2013-2017
Frank Denis <j at pureftpd dot org>
Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is
hereby granted, provided that the above copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH
REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT,
INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM
LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE
OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR
PERFORMANCE OF THIS SOFTWARE.
Copyright (c) 2008 The NetBSD Foundation, Inc.
This code is derived from software contributed to The NetBSD Foundation

by Lennart Augustsson (lennart@augustsson.net) at
Carlstedt Research & Technology.
Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright

notice, this list of conditions and the following disclaimer.
26
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS

`ÀS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE FOUNDATION OR CONTRIBUTORS
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
Copyright (c) 2000 Intel Corporation
Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:
* Redistributions of source code must retain the above copyright notice,

this list of conditions and the following disclaimer.
* Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.
* Neither name of Intel Corporation nor the names of its contributors
may be used to endorse or promote products derived from this software
without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS

"AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL INTEL OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
The following applies only to products supporting Wi-Fi.
(c) 2009-2013 by Jeff Mott. All rights reserved.
27
* Redistributions of source code must retain the above copyright notice, this list of conditions, and the
* Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the
following disclaimer in the documentation or other materials provided with the distribution.
* Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote

IS," AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE
28
Network
Available Connection Methods

The following connection methods are available on the printer.
• Wireless Connection
Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router.
If you have a wireless router, we recommend you use one for wireless connection.
◦ Connection methods vary depending on the wireless router type.

◦ You can change network settings such as the network name (SSID) and security protocol on the
printer.
◦ When the connection between a device and a wireless router is completed and (Wi-Fi icon) is
displayed on the device's screen, you can connect the device to the printer using the wireless router.
• Wireless Direct
Connect the printer and devices (e.g. computer/smartphone/tablet) without using a wireless router.
◦ While you are using the printer with Wireless Direct, Internet connection from the printer becomes
unavailable. In that case, web services for the printer cannot be used.
◦ If you connect a device connected to the Internet via a wireless router to the printer that is in the
Wireless Direct, the connection between the device and wireless router will be disabled. In that case,
the connection of the device may switch to a mobile data connection automatically depending on
your device. Transmission fees for connecting to the Internet using a mobile data connection apply.
◦ In the Wireless Direct, you can connect up to five devices at the same time. If you try to connect
a sixth device while five devices are already connected, an error will appear. If an error appears,
disconnect a device you do not use and configure settings again.
◦ Network settings such as the network name (SSID) and security protocol are specified automatically.
Note
• You can connect the printer and computer using a USB cable (USB connection). Prepare a
USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN
Connection.
Network Connection Settings/Setup

Perform connection setup for the printer and computer/smartphone/tablet.
For more on setup procedure, click here.
29
Changing Network Settings
See below for changing connection settings for the printer and computer/smartphone/tablet.
• To change network connection method:

Reconfiguration Method of Wi-Fi Connection
Changing the Connection Mode
• To add computer/smartphone/tablet to the printer:

Connects to Another Computer via LAN/Changes from USB to LAN Connection
• To use Wireless Direct temporarily:

Connecting with Wireless Direct
IJ Network Device Setup Utility

IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and
restores the status of them if anything is wrong with network connection. Select either link below to download
IJ Network Device Setup Utility.
Checking Printer Connection Status Using IJ Network Device Setup Utility
• Performing/Changing Network Settings (Windows)
For Windows, you can perform network settings using IJ Network Device Setup Utility.
IJ Network Device Setup Utility (Windows)

• Diagnosing and Repairing Network Settings (Windows/macOS)
You can diagnose or repair network settings using IJ Network Device Setup Utility.
◦ For Windows:
IJ Network Device Setup Utility (Windows)
◦ For macOS:
IJ Network Device Setup Utility (macOS)
Network Connection Tips

See below for tips on using the printer via network connection.

Handling Printer Configuration using the Web Browser
Countermeasures against Unauthorized Access
Troubleshooting
See Network Settings and Common Problems for troubleshooting on network connection.
Notice/Restriction
See below for details.
• Restrictions on network settings:

Restrictions
• Notices when printing using web service:

Notice for Web Service Printing
30
Restrictions
When connecting another device while a device (such as a computer) is already connected to the printer,
connect it using the same connection method as the connected device.
If you connect using a different connection method, the connection to the device in use will be disabled.
Connect via wireless router

• Make sure your device and the wireless router are connected. For details on checking these settings,
see the manual supplied with the wireless router or contact its manufacturer.
As for a device already connected to the printer without using a wireless router, reconnect it via a
wireless router.
• Configuration, router functions, setup procedures and security settings of wireless routers vary
depending on the system environment. For details, see the manual for your wireless router or contact
its manufacturer.
• This printer does not support IEEE802.11ac, IEEE802.11a, or IEEE802.11n (5 GHz). Check if your
device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.
• If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security
protocol. Change the security protocol for your device to something other than WEP and TKIP or
change the setting to something other than "IEEE802.11n only."
The connection between your device and the wireless router will be temporarily disabled while the
setting is changed. Do not proceed to the next screen of this guide until setup is complete.
• For office use, consult your network administrator.
• Note that if you connect to a network with no security protection, your personal information could be
disclosed to a third party.
Wireless Direct (Access Point Mode)

Important
• If a device is connected to the Internet via a wireless router, and you then connect it to a printer
in Wireless Direct mode, the existing connection between the device and wireless router will be
disabled. In that case, the connection of the device may switch to a mobile data connection
automatically depending on your device. When you connect to the Internet using a mobile data
connection, charges may apply depending on your contract.
When you connect a device and the printer using Wireless Direct, the connection information will
be saved to Wi-Fi settings. The device may be connected to the printer automatically even after
disconnecting it or connecting it to another wireless router.
To prevent automatic connection to the printer in Wireless Direct mode, change the connection
mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the
device.
For details on changing the settings of your device, see the manual supplied with the device or
contact its manufacturer.
• If you connect a device and the printer using Wireless Direct, Internet connection may become
unavailable depending on your environment. In that case, web services for the printer cannot be used.
31
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a
sixth device while five devices are already connected, an error will appear.
If an error appears, disconnect a device that does not use the printer, and then redo the settings.
• Devices connected to the printer using Wireless Direct cannot communicate with each other.
• Firmware updates for the printer are not available while using Wireless Direct.
• When a device has been connected to the printer without using a wireless router and you want to set
it up again using the same connection method, disconnect it first. Disable the connection between the
device and printer in the Wi-Fi setting screen.
32
Default Network Settings
Detect Same Printer Name
Printing Network Settings
33
LAN Connection Defaults

Item Default
Network name(SSID) BJNPSETUP
Wi-Fi security Disable
IP address (IPv4) Auto setup
IP address (IPv6) Auto setup
Set printer name* XXXXXXXXXXXX
Enable/disable IPv6 Enable
Enable/disable WSD Enable
Timeout setting 15 min.
Enable/disable Bonjour Enable
Service name Canon TS3500 series
LPR protocol setting Enable
RAW protocol Enable
LLMNR Enable
PictBridge communication (Enable/disable communication) Enable
("XX" represents alphanumeric characters.)
* Default value depends on printer.
Wireless Direct Defaults

Item Default
Network name(SSID) XXXXXX-TS3500series *
Password Printer serial number
Wi-Fi security WPA2-PSK (AES)
*(XXXXXX is the last six digits of MAC address of the printer.)
34
When the printer is detected during setup, plural printers with the same name may appear on the results
screen.
Select a printer with checking the printer settings against those on detection result screen.
• For Windows:
Check the printer's MAC address or serial to select the correct printer from the results.
• For macOS:
The printer names appear with the MAC address added at the end or as the printer name specified by
Bonjour.
Check identifiers such as the MAC address, the printer name specified by Bonjour, and the printer's
serial number to select the printer from among those that appear.
Note
• Serial number may not appear on result screen.
To check the printer's MAC address and the serial number, print out the network settings information.
35
Connects to Another Computer via LAN/Changes from USB to
LAN Connection
To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, click
here and perform setup.
36
Use the operation panel to print the printer's current network settings.
Important
• The network settings printout contains important information about your network. Handle it with care.
1. Check that printer is turned on.
2. Load three sheets of A4 or Letter-sized plain paper.
3. Press Information button.

The printer starts printing the network setting information.
The following information on the printer's network setting is printed out. (Some setting values are not
displayed depending on the printer settings.)
Item Num- Item Description Setting

ber
1 Product Information Product information –
1-1 Product Name Product name XXXXXXXX
1-2 ROM Version ROM version XXXXXXXX
1-3 Serial Number Serial number XXXXXXXX
2 Network Diagnostics Network diagnostics –
2-1 Diagnostic Result Diagnostic result XXXXXXXX
2-2 Result Codes Result codes XXXXXXXX
2-3 Result Code Details Result code details http://canon.com/ijnwt
3 Wireless LAN Wireless LAN Enable/Disable
3-1 WPS PIN CODE WPS PIN code XXXXXXXX
3-2 Infrastructure Infrastructure Enable/Disable
3-2-1 Signal Strength Signal strength 0 to 100 [%]
3-2-2 Link Quality Link quality 0 to 100 [%]
3-2-3 Frequency Frequency XX (GHz)
3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX
3-2-5 Connection Connection status Active/Inactive
3-2-6 SSID SSID Wireless LAN network name (SSID)
37
3-2-7 Channel Channel XX (1 to 13)
3-2-8 Encryption Encryption method None/WEP/TKIP/AES
3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64
3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK
3-2-11 TCP/IPv4 TCP/IPv4 Enable/Disable
3-2-12 IP Address IP address XXX.XXX.XXX.XXX
3-2-13 Subnet Mask Subnet mask XXX.XXX.XXX.XXX
3-2-14 Default Gateway Default gateway XXX.XXX.XXX.XXX
3-2-16 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-17 Link Local Prefix Link local prefix length XXX

Length
3-2-18 Stateless Address1 Stateless address 1 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-19 Stateless Prefix Stateless prefix length XXX

Length1 1
XXXX:XXXX:XXXX:XXXX

Length2 2
XXXX:XXXX:XXXX:XXXX

Length3 3
XXXX:XXXX:XXXX:XXXX

Length4 4
3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
38
XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-2-33 IPsec IPsec setting Active/Inactive
3-2-34 Security Protocol Security method ESP/ESP & AH/AH/Blank (not selected)
3-3 Wireless Direct/Access Operation mode for Enable/Disable

Point Mode Wireless Direct
3-3-1 MAC Address MAC address XX:XX:XX:XX:XX:XX
3-3-2 Connection Connection status Active/Inactive
3-3-3 SSID SSID Wireless Direct network name (SSID)
3-3-4 Password Password Wireless Direct password
3-3-5 Channel Channel 3
3-3-6 Encryption Encryption method AES
3-3-7 Authentication Authentication method WPA2-PSK
3-3-9 IP Address IP address XXX.XXX.XXX.XXX
3-3-10 Subnet Mask Subnet mask XXX.XXX.XXX.XXX
3-3-11 Default Gateway Default gateway XXX.XXX.XXX.XXX
3-3-13 Link Local Address Link local address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
3-3-14 Link Local Prefix Link local prefix length XXX

Length
3-3-15 IPsec IPsec setting Active/Inactive
3-3-16 Security Protocol Security method ESP/ESP & AH/AH/Blank (not selected)
5 Other Settings Other settings –
5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters)
5-4 WSD Printing WSD printing setting Enable/Disable
5-5 WSD Timeout Timeout 1/5/10/15/20 [min]
5-6 LPD Printing LPD printing setting Enable/Disable
39
5-7 RAW Printing RAW printing setting Enable/Disable
5-9 Bonjour Bonjour setting Enable/Disable
5-10 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters)
5-11 LLMNR LLMNR setting Enable/Disable
5-12 SNMP SNMP setting Enable/Disable
5-13 PictBridge Commun. PictBridge Communica- Enable/Disable

tion
5-14 DNS Server Obtain DNS server ad- Auto/Manual

dress automatically
5-15 Primary Server Primary server address XXX.XXX.XXX.XXX
5-16 Secondary Server Secondary server ad- XXX.XXX.XXX.XXX

dress
5-17 Proxy Server Proxy server setting Enable/Disable
5-18 Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX
5-19 Proxy Port Proxy port specification 1 to 65535
5-20 Cert. Fingerprt(SHA-1) Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx

print(SHA-1) xxxxxxxx xxxxxxxx
5-21 Cert. Fin- Certificate finger- xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx

gerprt(SHA-256) print(SHA-256) xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx
7 Web Services Web Services –
7-1 Unsent Usage Logs Number of unsent us- 0 to 200

age logs
7-2 Usage Log Last Sent Last date when usage XXXXXXXX
log was sent
7-3 Web Service Status Registration status Not set/Disabled/Registration pending/Registered
7-4 Log Transmission Sta- Transmission result Not activated/Processing/Server error/Connection er-
tus ror/Timeout error/Error/Awaiting server response/Active
7-5 Subscription Informa- Subscription Informa- Subscription agreement information (Printed with or without
tion tion subscription agreement)
7-5-1 Subscription Ink
7-5-2 Remaining Offline

Prints
7-5-3 Installed Cartridge Type
40
7-5-4 Online Support Support page URL for If you have a subscription contract, please check the con-
subscription contractors tractor-only support page.
only (If mentioned)
("XX" represents alphanumeric characters.)
41
Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct).
• For Windows:
See Changing the Connection Mode.
◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility.
Important
Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless
connect mode on the printer following the procedure below.
2. Press and hold (Wireless connect) button for 3 seconds.

Indication of LCD
3. Perform operations following instructions on your computer, smartphone/tablet.
• For macOS:
See Changing the Connection Mode.
42
You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below.
• Wireless connection (connecting devices via a wireless router)
• Direct wireless connection (connecting devices directly without a wireless router)

This section describes Wireless Direct, which allows you to print by connecting the devices to the printer
directly.
Follow the procedure below to set up and use Wireless Direct.
1. Preparing the printer.
Changing Printer Setting to Use Wireless Direct

2. Preparing a device to connect to the printer.
Connecting a smartphone/tablet/computer to the printer
Important
• You can connect up to 5 devices to the printer at the same time with Wireless Direct.
• Check the usage restrictions and switch the printer to the Wireless Direct.
Restrictions
Changing Printer Setting to Use Wireless Direct
1. Make sure the printer is turned on.
2. Press the Wireless select button.
The icon appears on the LCD.
The Wireless Direct is enabled and a device can be connected to the printer wirelessly.
Note
• To check the printer's MAC address and the current Wireless Direct settings, print out the
network setting information.
Connecting a smartphone/tablet/computer to the printer
1. Enable Wi-Fi function on smartphone/tablet/computer.

Enable Wi-Fi in the Settings menu on your smartphone/tablet/computer.
For instructions on enabling the Wi-Fi function, refer to the instruction manual for your smartphone/
tablet/computer.
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2. Select "XXXXXX-TS3500series" ("XXXXXX" represents last six digits of printer's MAC
address.) from list displayed on smartphone/tablet/computer.
Note
• If "XXXXXX-TS3500series" does not appear on the list, Wireless Direct is not enabled.
See Changing Printer Setting to Use Wireless Direct to enable Wireless Direct.
3. Enter password on smartphone/tablet/computer.

Your device is connected to the printer.
Note
• Depending on the device you are using, entering the password is required to connect a device
to the printer via wireless LAN. Enter the password specified for the printer.
• You can check the printer's password by printing the network setting information.
You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from
App Store and Google Play.
For iOS device

For Android device
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IJ Network Device Setup Utility (macOS)
Starting Up IJ Network Device Setup Utility
Diagnosing and Repairing Network Settings
List of Models Which Does Not Support Diagnosis and Repair Function
45
If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer
and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status
of the printer and computer.
Important
• To use the printer over LAN, make sure you have the equipment necessary for the connection type,
such as a wireless router or a LAN cable.
• When you install IJ Network Device Setup Utility, disable block function of firewall.
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Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility.
When you start up IJ Network Device Setup Utility, the screen below appears.
Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility
starts diagnosis and repair of network.
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IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the
computer and printer when a problem (e.g. cannot print from a printer on the network) occurs.
Important
• Some models do not support diagnosis and repair function.
For details:
List of Models Which Does Not Support Diagnosis and Repair Function
IJ Network Device Setup Utility starts checking the computer settings when it starts up. Perform operations
following the instructions on the screen.
Note
• This function checks the following items:
whether the computer is connected to the router
whether the printer can be detected on the network
whether the signal strength or communication level is sufficient (when using Wi-Fi)
whether the printer port setting matches with the network setting
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List of Models Which Does Not Support Diagnosis and Repair
Function
The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility.
• G4000 series
• PRO-500 series
• PRO-1000 series
• MB2100 series
• MB2700 series
• MB5100 series
• MB5400 series
• iB4000 series
• PRO-520
• PRO-540
• PRO-560
• PRO-540S
• PRO-560S
• PRO-2000
• PRO-4000
• PRO-6000
• PRO-4000S
• PRO-6000S
• TS9000 series
• TS8000 series
• TS6000 series
• TS5000 series
• MG3000 series
• E470 series
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Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper
Loading Originals
Replacing a FINE Cartridge
50
Loading Paper
Loading Plain Paper / Photo Paper
51
You can load plain paper or photo paper.
Important
• If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a
paper jam.
Note
• We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine
paper, see Supported Media Types.
• You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour
Paper SAT213.
For the page size and paper weight you can use for this printer, see Supported Media Types.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
• Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the
paper becomes completely flat.
For details on how to flatten curled paper, see Check3 in Paper Is Smudged / Printed Surface Is
Scratched.
2. Open the paper support (A).
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3. Pull out the paper output tray (B) and the output tray extension (C).
4. Open paper guide (D).
5. Load paper vertically against the far right of the rear tray WITH THE PRINT SIDE FACING
YOU.
53
6. Adjust the paper guide with the paper left side.
Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Important
• Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause
paper jams.
Note
• Do not load sheets of paper higher than the load limit mark (G).
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After loading paper on the rear tray, the Paper status and the current paper size flash on the LCD.
7. Press Paper Select button (H) to select a paper size according to the paper loaded on the
rear tray and press OK button (I).
Note
• There are various types of paper, such as paper with a special surface coating for printing photos at
optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink
is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image
55
quality. The wrong paper settings may cause poor printout color quality or scratches on the printed
surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again.
• To prevent incorrect printing, this printer has a function that detects whether the size set for the paper
loaded on the rear tray matches the paper settings. Before printing, make paper settings in accordance
with the rear tray paper size setting. When this function is enabled, an error code is displayed if these
settings do not match to prevent incorrect printing. When the error code is displayed, check and correct
the paper settings.
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Loading Originals
Loading Originals on Platen
Supported Originals
57
Loading Originals on Platen
1. Open the document cover (A).
2. Load original WITH SIDE TO SCAN FACING DOWN on platen.

Supported Originals
Align the corner of the original with the alignment mark .
58
Important
• Be sure to observe the following when loading the original on the platen. Failure to observe the
following may cause the scanner to malfunction or the platen glass to break.
Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down
the original.
• The printer cannot scan the striped area (B) (0.04 in. (1 mm) from the edges of the platen glass).
3. Close the document cover gently.
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Important
• After loading the original on the platen, be sure to close the document cover before starting to copy or
scan.
60
Supported Originals
Item Details
Types of originals • Text document, magazine, or newspaper
• Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.)
Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm)
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Checking the Ink Status with the Ink Lamps on the Operation Panel
Ink Tips
62
When remaining ink cautions or errors occur, the error code will appear on the LCD to inform you of the
error. In this state, the printer cannot print or scan. Check the error code and take appropriate action.
When Error Occurred
While using the printer, the periphery of the paper output slot may become dirty with ink.
Before replacing the FINE Cartridge, clean the periphery of the paper output slot.
Replacing Procedure
When you need to replace a FINE cartridge, follow the procedure below.
Important
• Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may
not print properly if you touch them.
• If you remove a FINE cartridge, replace it immediately. Do not leave the printer with the FINE
cartridge removed.
• Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to
clog.
Furthermore, with such a FINE cartridge, the printer will not be able to inform you when to replace the
FINE cartridge properly.
Note
• For Windows, if a FINE cartridge runs out of ink, you can print with either color or black FINE
cartridge, in whichever ink remains, only for a while.
For information on how to configure this setting, see below.
Setting the Ink to be Used

• Color ink may be consumed even when printing a black-and-white document or when black-and-
white printing is specified.
Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the
print head, which may be necessary to maintain the performance of the printer. When ink runs out,
replace the FINE cartridge immediately with a new one.
Ink Tips
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2. Retract the paper output tray and the output tray extension.
3. Open the cover (C).
The FINE cartridge holder (D) moves to the replacement position.
Caution
• Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE
cartridge holder until it stops completely.
Important
• Do not touch the metallic parts or other parts inside the printer.
4. Remove the empty FINE cartridge.
1. Push down the ink cartridge lock lever (E) of the empty FINE cartridge until it clicks.
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2. Remove the FINE cartridge (F).
5. Prepare a new FINE cartridge.
1. Take a new FINE cartridge out of its package and remove the protective tape (G) gently.
65
Important
• Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The printer may
not print properly if you touch them.
6. Install the FINE cartridge.
1. Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it
touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
Important
• Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge
holder.
2. Push up the ink cartridge lock lever until it clicks.

The FINE cartridge will be locked.
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Important
• Check if the FINE cartridge is installed correctly.
7. Close the cover.
Note
• If the error code appears on the LCD after the cover is closed, take appropriate action.
When Error Occurred
8. Adjust the print head position.

After replacing the FINE cartridge, align the print head.
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Checking the Ink Status with the Ink Lamps on the Operation
Panel
Note
• The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers
as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If
you install a used FINE cartridge, the indicated ink level of it may not be correct. In such case, refer to
the ink level information only as a guide.
• When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you
of the error. Also the error code is displayed on the LCD. Check the error code and take appropriate
action.
When Error Occurred
In the copy standby mode, you can check the ink status with the Color Ink lamp and Black Ink lamp.
A: Alarm lamp
B: Black Ink lamp
C: Color Ink lamp
Color Ink lamp or Black Ink lamp lights
The ink is running low. Prepare a new ink cartridge. The resulting print quality may not be satisfactory, if
printing is continued under this condition.
Color Ink lamp or Black Ink lamp flashes, while Alarm lamp flashes
An error has occurred.
When Error Occurred
* For some types of errors, the Alarm lamp may not flash.
Note
• You can also check the ink status on the computer screen.
For Windows:
Checking Ink Status from Your Computer
For macOS:
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Ink Tips
How is ink used for various purposes other than printing?

Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the
print head to maintain the optimal printing quality.
The printer has the function to automatically clean the ink jet nozzles to prevent clogging. In the cleaning
procedure, used ink for nozzle cleaning is limited to a small amount.
Does black-and-white printing use color ink?

Black-and-white printing may use ink other than black ink depending on the type of printing paper or the
settings of the printer driver. So, color ink is consumed even when printing in black-and-white.
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If Printing Is Faint or Uneven
Maintenance Procedure
Printing the Nozzle Check Pattern
Examining the Nozzle Check Pattern
Cleaning the Print Head
Deep Print Head Cleaning
Aligning the Print Head
70
Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned
printed ruled lines), perform the maintenance procedure below.
Important
• Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge.
Note
• Check if ink remains in the FINE cartridge.
• Check if the FINE cartridge is installed correctly.

Replacing Procedure
Also check if the protective tape on the bottom of the FINE cartridge is removed.
• If the Alarm lamp lights or flashes, see When Error Occurred.
• For Windows, increasing the print quality in the printer driver settings may improve the print result.
Changing the Print Quality and Correcting Image Data
When the Print Results Are Blurred or Uneven:
Step1 Print the nozzle check pattern.

From the printer
From the computer
• For Windows:
Printing a Nozzle Check Pattern
• For macOS:
Step2 Examine the nozzle check pattern.
71
If there are missing lines or horizontal white streaks in the pattern:
Step3 Clean the print head.

From the printer
From the computer

• For Windows:
Cleaning the Print Heads

• For macOS:
After cleaning the print head, print and examine the nozzle check pattern: Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4 Clean the print head deeply.

From the printer
From the computer
• For Windows:
• For macOS:
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved:
Step5 Replace the FINE cartridge.

Note
• If the problem is still not resolved after replacing the FINE cartridge, contact your nearest Canon
service center to request a repair.
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When the Print Results Are Not Even such as the Ruled Lines Are
Misaligned:
Step Align the print head.

From the printer
From the computer
• For Windows:
Adjusting Print Head Position Manually
• For macOS:
Adjusting Print Head Position
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Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
Note
• If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE
Cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
2. Load a sheet of A4 or Letter-sized plain paper in the rear tray.

3. Press the Setup button until 1 appears on the LCD.
4. Press the Black button or the Color button.

The nozzle check pattern will be printed.
Do not perform any other operations until the printer completes the printing of the nozzle check pattern.
5. Examine the nozzle check pattern.
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Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and clean the print head if necessary.
1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B.
If there are missing lines in the pattern A:
C: Good
D: Bad (lines are missing)
If there are horizontal white streaks in the pattern B:
E: Good
F: Bad (horizontal white streaks are present)
If any color in the pattern A or the pattern B is not printed:
(Example: Magenta pattern is not printed)

If one of the above is applied, cleaning the print head is required.
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Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle
check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head
consumes ink, so clean the print head only when necessary.

The printer starts cleaning the print head.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the printer completes the cleaning of the print head. This takes
about 1 minute.
4. Check the print head condition.

To check the print head condition, print the nozzle check pattern.
Note
• If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
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If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.
Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean
the print head deeply only when necessary.

The printer starts cleaning the print head deeply.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the printer completes the deep cleaning of the print head. This
takes about 1 to 2 minutes.
4. Check the print head condition.

To check the print head condition, print the nozzle check pattern.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, replace the FINE cartridge with a new one. If the problem is still not
resolved after replacing the FINE cartridge, contact your nearest Canon service center to request a repair.
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If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
Note
• If the remaining ink level is low, the print head alignment sheet will not be printed correctly.
Replace the FINE cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
2. Load a sheet of A4 or Letter-sized plain paper on the rear tray.


The print head alignment sheet will be printed.
Important
• Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled,
it may not be scanned properly.
78
• If the print head alignment sheet was not printed correctly, press the Stop button, and redo this
procedure from the beginning.
5. Place print head alignment sheet on platen.
Place the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark
on the upper left corner of the sheet with the alignment mark .
6. Close the document cover gently, then press the Black button or the Color button.
The printer starts scanning the print head alignment sheet, and the print head position will be adjusted
automatically.
The print head position adjustment will be complete when the ON lamp lights after flashing.
Remove the print head alignment sheet on the platen.
Important
• Do not open the document cover or move the print head alignment sheet on the platen until
adjusting the print head position is complete.
• If adjusting the print head position has failed, the Alarm lamp lights up. Press the OK button to
release the error, then take appropriate action.
When Error Occurred
Note
• For Windows, when the print results are still not satisfactory after adjusting the print head position as
described above, adjust the print head position manually from the computer.
• To print and check the current head position adjustment values, press the Setup button until 6 appears
on the LCD, and press the Black button or the Color button.
79
Performing Maintenance Functions from Your Computer
(macOS)
Opening Remote UI for Maintenance
80
You can perform maintenance of printer and change the settings from a Remote UI.
The following is the procedure to open a Remote UI.
1. Open System Preferences, and select Printers & Scanners
2. Select your model from the printer list, and click Options & Supplies...
3. Click Show Printer Webpage... in General tab

Remote UI starts.
Note
• The password may have to be entered after Remote UI starts. In such a case, enter the password
and click OK. In case you do not know the password, click Passwords and cookies.
Related Topics
Managing the Printer Power
Changing the Printer Operation Mode
Reducing the Printer Noise
81
The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles.
Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even
though there is enough ink.
Cleaning
1. Select Utilities from Remote UI
2. Click Cleaning
Before performing Cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Cleaning.
• Is there ink remaining?
• Did you push in the ink completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the inks in their correct positions?
3. Perform Cleaning
Click Yes.
Print head Cleaning starts.
4. Complete Cleaning
Next, the message for Nozzle Check pattern printing is displayed.
5. Check the results

To check whether the print quality has improved, click Yes. To cancel the check process, click No.
If cleaning the head once does not resolve the print head problem, clean it once more.
Important
• Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only
when necessary.
Deep Cleaning
Deep Cleaning is more thorough than Cleaning. Perform Deep Cleaning when two Cleaning attempts do
not resolve the print head problem.
82
2. Click Deep Cleaning
Before performing Deep Cleaning, check the following items:
Check whether the printer is on and open the printer's cover.
Check the following items for each ink. Then, if necessary, perform Deep Cleaning.
• Is there ink remaining?
• Did you push in the ink completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the inks in their correct positions?
3. Perform Deep Cleaning

Click Yes.
Print head Deep Cleaning starts.
4. Complete Deep Cleaning

Next, the message for Nozzle Check pattern printing is displayed.
5. Check the results

To check whether the print quality has improved, click Yes. To cancel the check process, click No.
Important
• Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only
when necessary.
Note
• If there is no sign of improvement after Deep Cleaning, turn off the printer, wait 24 hours, and then
perform Deep Cleaning again. If there is still no sign of improvement, see "Ink Does Not Come Out."
Related Topic
83
Any error in the print head installation position can cause color and line shifts. Adjusting the print head
position improves print results.
Print Head Alignment - Auto
2. Click Print Head Alignment - Auto

A message appears.
3. Load paper in printer

Load one sheet of A4 size or Letter size plain paper into the rear tray.
4. Run head position adjustment

Check that the printer power is on, and then click Yes.
Head alignment starts. Proceed with the operations in accordance with the messages on the screen.
Important
• Do not open the cover while printing is in progress; otherwise, printing will stop.
Note
• You can print and check the current settings by clicking on Print the head alignment value.
84
You can check the detailed information such as the remaining ink level and the FINE cartridge types of your
model.
If you select Printer status from Remote UI, the ink status appears as an illustration.
Estimated ink levels
You can check the types and levels of ink.
When ink levels are running low or an error occurs because there is no ink, a notification icon will
appear.
Ink model number

You can look up the correct FINE cartridge for your printer.
Note
• To check the ink status, you can also display the pop-up menu of the Print dialog and select Supply
Levels.
85
Cleaning
Cleaning Exterior Surfaces
Cleaning Platen and Document Cover
Cleaning Paper Feed Rollers
Cleaning Inside the Printer (Bottom Plate Cleaning)
86
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case,
clean the paper feed roller.
You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the
market
2. Remove any paper from the rear tray.
3. Clean the paper feed rollers without paper.

The paper feed roller will rotate as it is cleaned without paper.
4. Clean the paper feed rollers with paper.
1. Make sure that the paper feed rollers have stopped rotating, load a sheet of A4 or Letter-sized
plain paper or cleaning sheet available on the market on the rear tray.

The printer starts cleaning. The cleaning will be complete when the paper is ejected.
5. Press the Stop button.

If the problem is not resolved after cleaning the paper feed rollers on the rear tray, turn off the power, unplug
the power cord, then wipe the paper feed rollers (B) located inside the rear tray with a moistened cotton
swab or the like while rotating the shaft (A) manually. Perform this operation two or more times. Do not touch
the rollers (B) with your fingers.
87
After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again.
If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center
to request a repair.
88
Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get
dirty, so we recommend performing cleaning regularly.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
2. Prepare paper.
1. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.
2. Load only this sheet of paper on the rear tray with the open side facing you.
3. Pull out the paper output tray (A) and the output tray extension (B).
89
The paper cleans the inside of the printer as it feeds through the printer.
Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning
again.
Note
• When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be
stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Important
• Before cleaning the printer, turn it off and unplug it.
90
Overview
Safety
Safety Precautions
Regulatory Information
WEEE (EU & EEA)
Handling Precautions
Canceling Print Jobs
Storing Printed Images
Legal Restrictions on Scanning/Copying
Printer Handling Precautions
Transporting Your Printer
When Repairing, Lending, or Disposing of the Printer
Keeping Print Quality High
Main Components and Their Use
Main Components
Power Supply
Indication of LCD
Changing Settings
Changing Printer Settings from Your Computer (Windows)
Changing Printer Settings from Your Computer (macOS)
Changing Settings from Operation Panel
Specifications
91
Safety
Safety Precautions
WEEE (EU&EEA)
92
Safety Precautions
Safety Precautions
• This manual contains important notices and safety precautions about your printer.
Do not use the printer in ways other than described in the accompanying manuals, as this may result
in fire, electric shock or other unexpected accidents.
Safety standard marks and declarations are only valid for the supported voltages and frequencies in
the applicable countries or regions.
Warning
• Users with cardiac pacemakers:
This product emits a low-level magnetic flux. If you feel abnormalities, please move away from the
product and consult your doctor.
• Do not use the printer in the following cases:
Stop use immediately, unplug the printer and call your local service representative to request repair.
Metal objects or liquids are spilt inside the printer.

The printer emits smoke, strange odors, or makes unusual noises.
The power cord or plug overheat or are broken, bent or damaged in any way.
• Failure to adhere to the following may result in fire, electric shock, or injury:
Do not place product close to the flammable solvents such as alcohol or thinner.
Do not open or modify the printer.
Use only the power cord/cables that came with your printer. Do not use these cables with other
devices.
Do not plug in to voltages or frequencies other than those specified.
Plug the power cord into the socket completely.
Do not plug in or unplug the power cord with wet hands.
Do not damage the power cord by twisting, bundling, tying, pulling or excessively bending it.
Do not place heavy objects on the power cord.
Do not connect multiple power cords to a single electrical outlet. Do not use multiple extension
cords.
Do not leave the printer plugged in during lightning storms.
Always unplug the power cord and cables when cleaning. Do not use flammable sprays or liquids
such as alcohol or thinners for cleaning.
Unplug the power cord once a month to check that it is not overheating, rusted, bent, scratched,
split, or otherwise damaged.
Caution
• Do not put your hands inside the printer while printing.
• Do not touch the print head or other metal parts immediately after printing.
• Ink
Keep ink out of reach of children.
If ink is accidentally licked or swallowed, rinse out your mouth and drink one or two glasses of
water. If irritation or discomfort occurs, obtain medical advice immediately.
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In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact
with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain
medical advice immediately.
• Moving the printer

Hold the printer by its sides and carry it with both hands.
General Notices
Choosing a Location
Refer to "Specifications" in the Online manual for details on operating environment.
• Do not install the printer in a location that is unstable or subject to excessive vibration.
• Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source),
very humid or dusty locations, or outdoors.
• Do not place the printer on a thick rug or carpet.
• Do not place the printer flush against a wall.
94
Power Supply
• Keep the area around the power outlet clear at all times so you can easily unplug the power cord if
necessary.
• Never remove the plug by pulling on the cord.
General Notices
• Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak.
• Do not place anything on top of the printer. Be especially careful to avoid metal objects such as
paper clips and staples, and containers holding flammable liquids such as alcohol or thinner.
◦ Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
◦ Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down
the original.
• Do not attempt to open, disassemble or modify the FINE cartridges. Ink may leak and damage your
printer.
• Do not throw FINE cartridges in the fire.
95
Users in the U.S.A.

FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10529 (Contains FCC Approved WLAN Module K30365)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If
such changes or modifications should be made, you could be required to stop operation of the equipment.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The equipment complies with FCC radiation exposure limits for at uncontrolled equipment. This
equipment should be installed and operated with minimum distance at least 20cm between the radiator
and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or
operated with any other antenna or transmitter.
Canon U.S.A., Inc.

One Canon Park
Melville, New York 11747
1-800-652-2666
96
Interference
Do not use the printer around medical equipment or other electronic devices. Signals from the printer may
interfere with the correct operation of these devices.
97
WEEE (EU&EEA)
This regulation is only for European Union and EEA (Norway, Iceland and Liechtenstein).
There is no information to inform here.
98
Handling Precautions
Canceling Print Jobs
Storing Printed Images
99
Scanning, printing, copying, or modifying copies of the following may be punishable under law.
This list is non-exhaustive. When in doubt, check with a local legal representative.
• Paper money
• Money orders
• Certificates of deposit
• Postage stamps (canceled or uncanceled)
• Identification badges or insignia
• Selective service or draft papers

• Checks or drafts issued by governmental agencies
• Motor vehicle licenses and certificates of title
• Traveler's checks
• Food stamps
• Passports
• Immigration papers
• Internal revenue stamps (canceled or uncanceled)
• Bonds or other certificates of indebtedness
• Stock certificates
• Copyrighted works or works of art, without the owner's consent
100
Do not place any object on the document cover!

Do not place any object on the document cover. It will fall into the rear tray when the document cover is
opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
101
When relocating the printer for changing your living place or repairing it, make sure of the following.
Important
• Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient
protective material to ensure safe transport.
• With the FINE cartridge left installed in the printer, press the ON button to turn off the power. This
allows the printer to automatically cap the print head, thus preventing it from drying.
• After packing, do not tilt the box containing the printer or turn it on its side or upside down. Doing so
may cause the ink to leak during transport and cause damage to the printer.
• When a shipping agent is handling transport of the printer, have its box marked "THIS SIDE UP" to
keep the printer with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".
1. Turn the printer off.
2. Check that ON lamp is off and unplug power cord.
Important
• Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or
damage to the printer, making the printer unable to print.
3. Retract the paper output tray and the output tray extension, then close the paper support.
4. Unplug the printer cable from the computer and from the printer, then unplug the power
cord from the printer.
5. Use adhesive tape to secure all the covers on the printer to keep them from opening during
transportation. Then pack the printer in the plastic bag.
6. Attach the protective material to the printer when packing the printer in the box.
102
If you have entered personal data, passwords and/or other security settings on the printer, such information
may be stored in the printer.
When sending the printer for repair, lending or transferring the printer to another person, or disposing of the
printer, please be sure to follow the steps below in order to delete such information and prevent third parties
from accessing it.
103
The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.
Always observe the following rules for optimal printing quality.
Note
• Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or
paint-stick, or bleed if water or sweat comes in contact with the printed area.
Never unplug the power cord until the power is turned off!
If you press the ON button to turn off the power, the printer caps the print head (nozzles) automatically to
prevent from drying. If you unplug the power cord from the wall outlet before the ON lamp is turned off, the
print head will not be capped properly and this will cause drying or clogging.
When unplugging the power cord, check that the ON lamp is not lit.
Print periodically!
Just as the tip of a felt pen becomes dry and unusable if it has not been used for a long time, even if it is
capped, the print head too, may become dried or clogged if the printer has not been used for a long time.
We recommend you to use the printer at least once a month.
104
Main Components and Their Use
Main Components
Power Supply
Indication of LCD
105
Main Components
Front View
Rear View
Inside View
Operation Panel
106
Front View
A: Document Cover
Open to load an original on the platen.
B: Paper Support
Open to load paper on the rear tray.
C: Paper Guide
Align with the left side of the paper stack.
D: Rear Tray
Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same
time, and fed automatically one sheet at a time.

E: Cover
Open to replace the FINE cartridge or remove jammed paper inside the printer.
F: Paper Output Tray

Printed paper is ejected. Pull out it before printing.
G: Output Tray Extension

Extend to support ejected paper.
107
H: Operation Panel
Use to change the settings of the printer or to operate it.
Operation Panel
I: Platen
Load an original here.
108
Rear View
A: Power Cord Connector

Plug in the supplied power cord.
B: USB Port
Plug in the USB cable to connect the printer with a computer.
Important
• Do not touch the metal casing.
• Do not plug in or unplug the USB cable while the printer is printing or scanning with the computer. This
can cause trouble.
109
Inside View
A: ink cartridge lock lever

Secures the installed FINE cartridge.
B: FINE Cartridge Holder

Install the FINE cartridge.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
C: FINE Cartridge (ink cartridges)

A replaceable cartridge that integrates print head and ink tank.
Note
• For details on replacing a FINE cartridge, see Replacing a FINE Cartridge.
Important
• The area around the parts D may be splattered with ink. This does not affect the performance of the
printer.
• Do not touch the parts D. The printer may not print properly if you touch them.
110
Operation Panel
A: ON button
Turns the power on or off. Before turning on the power, make sure that the document cover is closed.
B: ON lamp
Lights after flashing when the power is turned on.
C: Wireless select button

Switch between Wi-Fi and Wireless Direct, or enable/disable them.
Each time you press the Wireless select button, the setting switches.
Indication of LCD
D: Wireless connect button

Start the Wi-Fi setup.
E: Information button
Starts printing network settings information.
F: Setup button
Select a menu to perform printer maintenance and to change printer settings. Pressing this button
repeatedly switches the segment display on the LCD.
G: Alarm lamp
Lights or flashes when an error occurs.
111
H: Ink lamps
Light or flash when ink runs out, etc.
The upper lamp indicates the black FINE cartridge status, the lower lamp the color FINE cartridge
status.
I: LCD (Liquid Crystal Display)

Displays the number of copies, maintenance code, error code or various icons.
Indication of LCD
J: Paper Select button

Select the paper size of the printer.
K: OK button
Finalizes the selection of paper size setting. This button is also used to resolve an error.
L: Stop button
Cancels operations. You can press this button to cancel a print, copy, or scan job in progress.
M: Black button*
Starts black & white copying. You can also press this button to finalize your selection for the setting item
or to resolve an error.
N: Color button*
Starts color copying. You can also press this button to finalize your selection for the setting item or to
resolve an error.
* In the software applications or manuals, the Color and Black buttons are collectively called the "Start" or
"OK" button.
112
Power Supply
Checking that Power Is On
Turning the Printer On and Off
Checking the Power Plug/Power Cord
Unplugging the Printer
113
The ON lamp is lit when the printer is turned on.
Even if the LCD is off, if the ON lamp is lit, the printer is on.
Note
• It may take a while for the printer to start printing immediately after you turn on the printer.
• The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press
any button or perform the print operation.
114
Turning the Printer On and Off
Turning on the printer
1. Press the ON button to turn on the printer.

The ON lamp flashes and then remains lit.
Note
• It may take a while for the printer to start printing immediately after you turn on the printer.
• If the error code appears on the LCD, see When Error Occurred.
• You can set the printer to automatically turn on when a print or scan operation is performed
from a computer connected by USB cable or wireless network. This feature is set to off by
default.
From the printer
Turning on/off Printer Automatically
From the computer

For Windows:
For macOS:
Turning off the printer
1. Press the ON button to turn off the printer.

When the ON lamp stops flashing, the printer is turned off.
115
Important
• When you unplug the power cord after turning off the printer, be sure to confirm that the ON
lamp is off.
Note
• You can set the printer to automatically turn off when no operations are performed or no print
jobs are sent to the printer for a certain interval. This feature is set to on by default.
From the printer

From the computer
For Windows:
For macOS:
116
Checking the Power Plug/Power Cord
Unplug the power cord once a month to confirm that the power plug/power cord does not have anything
unusual described below.
• The power plug/power cord is hot.
• The power plug/power cord is rusty.
• The power plug/power cord is bent.
• The power plug/power cord is worn.
• The power plug/power cord is split.
Caution
• If you find anything unusual with the power plug/power cord described above, unplug the power cord
and call for service. Using the printer with one of the unusual conditions above may cause a fire or an
electric shock.
117
Unplugging the Printer
To unplug the power cord, follow the procedure below.
Important
• When you unplug the power cord, press the ON button, then confirm that the ON lamp is off.
Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the
print head and print quality may be reduced.
1. Press the ON button to turn the printer off.
2. Confirm that the ON lamp is off.
3. Unplug the power cord.
The specification of the power cord differs depending on the country or region of use.
118
Indication of LCD
The number of copies, maintenance code, error code or various icons is displayed on the LCD.
A: Network status
Displays the current network status.
Wi-Fi and Wireless Direct are enabled.
Wi-Fi is enabled.
Wireless Direct is enabled.
When the icon and the icon are not displayed, Wi-Fi and Wireless Direct are disabled.
B: Current network status

Displays the current network status.
The icon differs depending on the network of use or the network status.
(Signal strength: 81 % or more): You can use the printer over a Wi-Fi without any problems.
(Signal strength: 51 % or more): The problem such as the printer cannot print may occur
according to the network status. We recommend placing the printer near the wireless router.
(Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place
the printer near the wireless router.
Wi-Fi is enabled but the printer is not connected to the wireless router.
C: Segment display
Displays the number of copies, maintenance code, or error code.
119
The number from 0 to 19 or alphabet is displayed.
D: Paper status
Appears during paper loaded on the rear tray. This icon also flashes while you select the paper size
after pressing the Paper Select button.
* This icon does not appear if the paper mismatch detection function is disable.
E: Paper size
Displays the current paper size. The paper size also flashes while you select the paper size after
pressing the Paper Select button.
F: Setup
Appears by pressing the Setup button. During this icon, select a menu to perform printer maintenance
and to change printer settings.
120
Changing Settings
Changing Printer Settings from Your Computer (Windows)
121
122
Printer power supply is operated from Remote UI.
Energy saving settings

Energy saving settings allow you to set Auto power off and Auto power on.
Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the
printer remains inactive for a certain period.
The Auto power on function automatically turns on the printer when data is received.
1. Selecting Printer settings from Remote UI
2. Click Energy saving settings
3. Complete the following settings:

Auto power off
Specify the time from the list. Printer automatically turns itself off, when data is not sent within the
specified time or the printer has remained inactive.
Auto power on
When you check this check box, the printer automatically turns itself on when data is sent.
4. Apply the settings

Click OK.
The printer will operate with the changed settings hereafter.
123
If necessary, switch between various modes of printer operation.
1. Check whether the printer is on and select Printer settings from Remote UI
2. If necessary, complete the following settings:

Custom settings - Detect paper setting mismatch
If the check box is deselected, at the time of printing from PC, you can continue to print without the
message display even if the paper settings set in the Print dialog differs from the paper information
configured on the printer.
Ink drying wait time
You can set the length of the printer rest time until printing of the next page begins. The wait time
becomes longer as the value set in the list increases, and shorter as the value decreases.
If the paper gets stained because the next page is ejected before the ink on the printed page dries,
increase the ink drying wait time.
Reducing the ink drying wait time speeds up printing.
3. Apply the settings

Click OK.
The printer operates with the modified settings hereafter.
124
Setting Items on Operation Panel
Quiet setting
Initializing Printer Settings
125
Setting Items on Operation Panel
Setup No. Details
1 Nozzle Check
2 Cleaning
3 Deep Cleaning
4 Printing/scanning print head alignment sheet
5 Scanning print head alignment sheet
6 Printing head alignment value
7 Roller cleaning
8 Bottom plate cleaning
9 Running WPS (PIN code method)
10 Resetting LAN settings
11 Quiet setting *
12 Auto power off setting *
13 Auto power on setting *
14 Detecting paper setting mismatch *
15 IPv6 setting *
16 Wi-Fi pairing settings *
17 Resetting all settings
* Press the Color button to enable the function or press the Black button to disable the function.
126
Quiet setting
Enables this function on the printer if you want to reduce the operating noise, such as when printing at night.
Follow the procedure below to perform setting.
3. Press the Color button.

To disable the function, press the Black button.
Important
• Operating speed may be reduced compared to when the quiet mode is not selected.
Note
• You can set the quiet mode from the operation panel of the printer, the printer driver, or ScanGear
(scanner driver). No matter how you set the quiet mode, the mode is applied when you perform
operations from the operation panel of the printer or printing and scanning from the computer.
127
Initializing Printer Settings
You can initialize the printer settings.
Important
• When using the printer over Wi-Fi, note that initialization erases all network settings on the printer, and
printing operation from a computer over Wi-Fi may become impossible. To use the printer over Wi-Fi,
perform setup according to the instructions on our website.
Follow the procedure below to initialize the printer settings.

All the printer settings are initialized. The administrator password specified by Remote UI or IJ Network
Device Setup Utility reverts to the default setting.
After resetting, perform setup again as necessary.
Note
• You cannot set the following setting items back to the default:
The current position of the print head

CSR (Certificate Signing Request) for encryption method (SSL/TLS) setting
128
Specifications
General Specifications
Interface USB Port:
Hi-Speed USB *
Network Port:
Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b
* A computer that complies with Hi-Speed USB standard is required. Since the
Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be
used at USB 1.1.
USB and the network can be used at the same time.
Operating environment Temperature: 41 to 95 °F (5 to 35 °C)
Humidity: 10 to 90 % RH (no condensation)
* The performance of the printer may be reduced under certain temperature

and humidity conditions.
Recommended conditions:
Temperature: 59 to 86 °F (15 to 30 °C)
* For the temperature and humidity conditions of papers such as photo paper,
refer to the paper's packaging or the supplied instructions.
Storage environment Temperature: 32 to 104 °F (0 to 40 °C)
Power supply AC 100-240 V, 50/60 Hz
(The supplied power cord is only for the country or region you purchased.)
Power consumption Printing (Copy): 9 W or less *1
Standby (minimum): 0.8 W or less *1*2
OFF: 0.3 W or less
*1 USB connection to a PC
*2 The wait time for standby cannot be changed.
External dimensions (W x D x H) Approx. 17.2 x 12.9 x 5.8 in. (Approx. 435 x 327 x 145 mm)
* With the trays retracted.
Weight Approx. 8.7 lb (Approx. 4.0 kg)
* With the FINE Cartridges installed.
129
Scan Specifications
Scanner driver Windows: TWAIN 1.9 Specification, WIA
Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm)
Optical resolution (horizontal x 600 x 1200 dpi *

vertical) * Optical Resolution represents the maximum sampling rate based on ISO
14473.
Gradation (Input / Output) Gray: 16 bit/8 bit
Color: RGB each 16 bit/8 bit
Network Specifications
Communication protocol SNMP, HTTP, TCP/IP (IPv4/IPv6)
Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b
Frequency bandwidth: 2.4 GHz
Channel: 1-11 or 1-13
* Frequency bandwidth and available channels differ depending on country or

region.
Communication distance: Indoors 164 feet/50 m
* Effective range varies depending on the installation environment and location.
Security:
WEP (64/128 bits)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Setup:
WPS (Push button configuration/PIN code method)
Easy wireless connect
Minimum System Requirements

Conform to the operating system's requirements when higher than those given here.
Windows
Operating System Windows 10, Windows 8.1, Windows 7 SP1
Note: Operation can only be guaranteed on a PC with pre-installed Windows

7 or later.
Amount of hard disk space re- 1.5 GB or more

quired for installing the driver The necessary amount of hard disk space may be changed without notice.
130
macOS
Operating System macOS 10.12.6 - macOS 10.15
Other Supported OS
iOS, iPadOS, Android, Chrome OS
Some functions may not be available with the supported OS.
Refer to the Canon web site for details.
Information in this manual is subject to change without notice.
131
Information about Paper
Supported Media Types
Paper Load Limit
Unsupported Media Types
Handling Paper
Print Area
132
For best results, choose paper designed for how you are printing. A variety of paper for documents as well
as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when
possible.
Media Types
Page Sizes
Paper Weight
Media Types
Genuine Canon paper

Note
• For warnings on use of the non-printable side, see each product's usage information.
• Page sizes and media types differ depending on the country or region where the paper is sold. For
details on page sizes and media types, access the Canon website.
• Genuine Canon paper is not available in some countries or regions. Note that in the United States,
Canon paper is not sold by model number. Instead, purchase paper by name.
Paper for printing documents:

• Canon Red Label Superior <WOP111>
• Canon Océ Office Colour Paper <SAT213>
Paper for printing photos:

• Glossy Photo Paper "Everyday Use" <GP-501/GP-508>
• Photo Paper Glossy <GP-701>
• Photo Paper Plus Glossy II <PP-201/PP-208/PP-301>
Paper for making original goods:

• Photo Stickers (16 stickers per sheet) <PS-108>
• Photo Stickers (Free Cutting) <PS-208>
• Photo Stickers (Variety Pack) <PS-808>
• Restickable Photo Paper <RP-101>
• Removable Photo Stickers <PS-308R>
• Magnetic Photo Paper <MG-101/PS-508>
Paper other than genuine Canon paper

• Plain Paper (including recycled paper)
Paper Load Limit

Paper Settings on the Printer Driver (Windows)
133
Note
• When printing photos saved on a PictBridge (Wi-Fi) compliant device, you must specify the page
size and media type.
Printing from Digital Camera
Page Sizes
You can use the following page sizes.
Note
• Page sizes and media types the printer supports differ depending on the OS you are using.
Standard sizes:
• Letter
• Legal
• A5
• A4
• B5
• KG/4"x6"(10x15)
• 5"x7"(13x18cm)
• L(89x127mm)
• 2L(127x178mm)
• Square 5"
• Hagaki
Special sizes
• Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm)
• Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm)
Paper Weight
You can use paper in the following weight range.
• Plain paper: From 17 to 28 lb (64 to 105 g /m2)
134
Paper Load Limit
This section shows the paper load limits of the rear tray and the paper output tray.
Paper Load Limits of Rear Tray

Paper Load Limit of Paper Output Tray
Note
• Page sizes and media types differ depending on the country or region where the paper is sold. For
details on page sizes and media types, access the Canon website.
Paper Load Limits of Rear Tray
Genuine Canon Paper
Media Name <Model No.> Rear Tray
Canon Red Label Superior <WOP111> Approx. 60 sheets
Canon Océ Office Colour Paper <SAT213> Approx. 50 sheets
Paper for printing photos:
Glossy Photo Paper "Everyday Use" <GP-501/ 5"x7"(13x18cm), 2L(127x178mm), Square 5": 10
GP-508>*1 sheets
Photo Paper Glossy <GP-701>*1 KG/4"x6"(10x15), L(89x127mm), Hagaki: 20 sheets
Photo Paper Plus Glossy II <PP-201/PP-208/PP-301>*1
Paper for making original goods:
Photo Stickers (16 stickers per sheet) <PS-108> 1 sheet
Photo Stickers (Free Cutting) <PS-208>
Photo Stickers (Variety Pack) <PS-808>
Restickable Photo Paper <RP-101>
Removable Photo Stickers <PS-308R>
Magnetic Photo Paper <MG-101/PS-508>
Paper other than Genuine Canon Paper

Common Name Rear Tray
Plain Paper (including recycled paper)*2 Approx. 60 sheets (Legal: 10 sheets)
135
*1 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding.
In this case, load one sheet at a time.
*2 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high
or low temperature or humidity. In this case, load half the amount of paper or less.
Paper Load Limit of Paper Output Tray
Genuine Canon Paper
Media Name <Model No.> Paper Output Tray
Canon Red Label Superior <WOP111> Approx. 10 sheets
Canon Océ Office Colour Paper <SAT213>
Paper other than Genuine Canon Paper

Common Name Paper Output Tray
Plain Paper (including recycled paper) Approx. 10 sheets
When continuing printing with paper other than the above, we recommend removing already printed paper
from the paper output tray to avoid smearing or discoloration.
136
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also
the printer to jam or malfunction.
• Folded, curled, or wrinkled paper
• Damp paper
• Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing
on paper smaller than A5)
• Picture postcards
• Postcards affixed with photos or stickers

• Envelopes
• Any type of paper with holes
• Paper that is not rectangular
• Paper bound with staples or glue
• Paper with an adhesive surface on the back such as label seal
• Paper decorated with glitter, etc.
137
Handling Paper
• Be careful not to rub or scratch the surfaces of any types of paper when handling.
• Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print
quality may be degraded if the printing surface is smudged with sweat or oil that comes from your
hands.
• Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch
the printed surface as much as possible when handling. Due to the nature of the pigment ink, the ink on
the printed surface may be removed when being rubbed or scratched.
• Take out only the necessary number of paper from the package, just before printing.
• To avoid curling, when you do not print, put unused paper back into the package and keep it on a level
surface. And also, store it avoiding heat, humidity, and direct sunlight.
138
Printing
Printing from Computer Printing from Smartphone/Tablet
Printing from Digital Camera
Using PIXMA/MAXIFY Cloud Link
Paper Settings
139
Printing from Computer
Printing from Application Software (Windows Printer Driver)
Printing from Application Software (macOS AirPrint)
Printing Using Canon Application Software
Printing from Chrome OS
140
Printing from Application Software (macOS AirPrint)
Printing Basic
Printing on Postcards
Adding Printer
How to Open Printer Settings Screen
Displaying the Printing Status Screen
Deleting the Undesired Print Job
Removing Printer That Is No Longer Required from List of Printers
141
Printing
This printer is compatible with the macOS standard printing system (AirPrint).
You can start printing right away after connecting this printer to your Mac without installing any special
software.
Checking Your Environment

First, check your environment.
• AirPrint Operation Environment

Mac running the latest version of OS
• Requirement
The Mac and the printer must be connected by one of the following methods:
◦ Connected to the same network over a LAN

◦ Connected by USB
Print from a Mac
1. Check that printer is turned on
Note
• If Auto power on is enabled, printer automatically turns itself on when receiving a print job.
2. Load paper in printer

Configure the set paper size in Paper Select button on the printer.
The paper type will be set automatically according to the set paper size.
3. Start printing from your application software

The Print dialog opens.
4. Select printer
Select your model from the Printer list in the Print dialog.
142
Note
• Click Show Details to switch the setup window to the detailed display.
5. Check print settings

Set items such as Paper Size to the appropriate size, as well as Paper Type from Media & Quality of
the pop-up menu.
Important
• An error may occur if the paper size set in the print dialog is different from the paper size
configured on the printer. Select the correct items on the print dialog and the printer that
correspond to the paper being printed.
143
Note
• Use the Print dialog to set general print settings such as the layout and the print sequence.
For information about print settings, refer to macOS help.
6. Click Print
The printer prints according to the specified settings.
Note
• It can take the Wi-Fi a few minutes to get connected after the printer turns on. Print after checking
that the printer is connected to the network.
• You cannot print if Bonjour settings of printer are disabled. Check LAN settings of printer and enable
Bonjour settings.
• Refer to "Cannot Print Using AirPrint" for printing problems.
• The display of the settings screen may differ depending on the application software you are using.
144
Printing on Postcards
This section describes the procedure for printing on postcards.
1. Load postcards in printer
2. Select paper size from printer

Set Hagaki with the Paper Select button on the printer.
3. Select Paper Size and Paper Type from the print dialog
Select Postcard or Postcard Borderless for Paper Size from the print dialog. When you print on the
address side, select Postcard.
Select Hagaki, Hagaki (A), Hagaki K, Hagaki K (A), Ink Jet Hagaki, Ink Jet Hagaki (A), for Paper
Type from the print dialog.
Important
• This printer cannot print on postcards that have photos or stickers attached.
• You will get cleaner printing if you print the message side first and then print the address side.
4. Click Print
The printer prints according to the specified settings.
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Adding Printer
Procedure for adding printer to your Mac is explained.
To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the
printer list, and then perform the procedure described below.
If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically
added. The below procedure is not necessary in this case.
1. Check whether Default is selected in the displayed dialog
Note
• It may take a little time for your printer to appear.
2. Select the printer

Select the printer listed as Bonjour Multifunction.
Note
• Check the following if printer does not appear.
Printer is on
Firewall function of the security software is off
Printer is connected to the wireless router
3. Select Secure AirPrint from Use
4. Click Add
The printer is added to your Mac.
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How to Open Printer Settings Screen
The settings screen of the printer can be displayed from your application software.
Opening the Page Setup Dialog

Use this procedure to set the page (paper) settings before printing.
1. Select Page Setup... from the File menu of the application software
The Page Setup dialog opens.
Opening the Print Dialog

Use this procedure to set the print settings before printing.
1. Select Print... from the File menu of the application software

The Print dialog opens.
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Displaying the Printing Status Screen
Check the print progress according to the following procedure:
1. Launch the printing status screen

• If the print data has been sent to the printer
The printing status screen opens automatically. To display the printing status screen, click the
(the printer icon) displayed on the Dock.
• If the print data has not been sent to the printer
Open System Preferences, and select Printers & Scanners.
To display the printing status screen, select your printer model from the printer list, and then click
Open Print Queue....
2. Check the printing status

You can check the name of the file being printed or ready for being printed.
Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
Important
• If an error occurs, an error message will appear on the printing progress confirmation screen.
• The content of the error message may differ depending on the OS version.
• The printer part names in the error message may differ from what is listed in this manual.
148
• If the error message is difficult to understand, check the error code displayed on the LCD monitor of the
printer, and check the corresponding support number.
For details on error codes and support numbers, see "When Error Occurred".
149
If the printer does not start printing, canceled or failed print job data may be remaining.
Delete unnecessary print jobs from the print status check screen.
2. Select your model, and then click Open Print Queue...

The print status check screen appears.
3. Select the unnecessary print job and click (Delete)

The selected print jobs will be deleted.
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Removing Printer That Is No Longer Required from List of
Printers
The printer that is no longer in use can be removed from the list of printers.
Before removing the printer, remove the cable connecting the printer and PC.
You cannot remove the printer if not logged in as the administrator. For information about an administrative
user, see Users & Groups from System Preferences.
2. Delete printer from list of printers

Select the printer you wish to remove from the list of printers and click -.
Click Delete Printer when the confirmation message appears.
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Printing Using Canon Application Software
Easy-PhotoPrint Editor Guide
152
Printing from Smartphone/Tablet
Printing from iPhone/iPad/iPod touch (iOS)
Printing from Smartphone/Tablet (Android)
153
Paper Settings
By registering the paper size of paper loaded on the rear tray, you can prevent the printer from misprinting
by displaying the error code before printing starts when the paper size of the loaded paper differs from the
print settings.
Note
• The default display setting is different between when you print from the PictBridge (Wi-Fi) compliant
device, the smartphone, or the tablet and when you print from the computer.
Default Setting for Displaying the Error Code which Prevents Misprinting
Media type is set depending on the paper size specified on the LCD.
Paper size Media type
A4, LTR, LGL, B5, A5 Plain paper
KG 4"x6"/10x15cm, L, 2L 5"x7"/13x18cm, 5"x5"/13x13cm Photo paper
Hide Other
After loading paper:
• When you load paper on the rear tray:
The paper status icon and the current paper size appear.
Register the paper size according to the loaded paper.
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When the paper size setting for printing is different from the paper size
setting set to the printer:
Ex:
• Paper size setting for printing: A5

• Paper size setting set to the printer: A4
When you start printing, an error code appears on the LCD.
Select one of the operations below.
Printing by paper size setting for printing

You print on the paper loaded without changing the paper size setting. Press the Color button or the
Black button.
For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the
LCD, the printer starts printing with A5 on the paper loaded.
155
Printing after replacing paper
You print after replacing paper loaded on the rear tray.
For example, when the paper size setting for printing is A5 and the paper size setting set to A4 on the
LCD, you load A5 sized paper before you start printing.
Set the paper size setting on the LCD depending on the loaded paper on the rear tray after replacing
paper.
Cancel printing
Press the Stop button to cancel printing and change the paper size setting specified for printing. Try
printing again.
Default Setting for Displaying the Error Code which Prevents

Misprinting
• When you print from the PictBridge (Wi-Fi) compliant device, the smartphone, or the tablet:
The error code which prevents misprinting is enabled by default.
To change the setting:

Press the Color button to enable the error code display, or the Black button to disable the error
code display.
• When you print from Windows:
The error code which prevents misprinting is disabled by default.
• When you print from macOS:
The error code which prevents misprinting is enabled by default.
Important
• When the error code which prevents misprinting is disabled:
The printer starts printing even though the paper size setting for printing and the paper size setting
set to the printer are different.
156
Copying
Making Copies on Plain Paper Basics Copying on Photo Paper
Copying Using Smartphone or Tablet
157
Making Copies on Plain Paper
Load the original on the platen to copy on the A4, Letter, B5, or A5 sized plain paper.
2. Load paper.
Load A4, Letter, B5, or A5 sized plain paper.
Select A4, LTR, B5, or A5 size for paper size setting on the LCD.
3. Load the original on the platen.

The segment display on the LCD flashes.
When the segment display changes from flashing to lit, the printer starts copying.
Remove the original on the platen after copying is complete.
• To make multiple copies
Press the Color button or the Black button repeatedly according to the number of copies you want
during the segment display flashes.
Press the same button (Color button or Black button) as the one which you previously pressed.
• To cancel copying
Press the Stop button.
Important
• Do not open the document cover or remove the original from the platen until scanning is completed.
While the printer is scanning the original, the ON lamp keeps flashing.
• If the paper size setting on the LCD is other than A4, LTR, B5, or A5, the printer performs the photo
copying.
Copying on Photo Paper
158
• If you press the Color button or the Black button when the paper size is not selected on the LCD, an
error code appears on the LCD.
When Error Occurred
Note
• The original is copied at the same magnification on plain paper. The original is copied on plain paper
with borders.
Print Quality
For the print quality of copying, you can select either "Standard" mode or "Draft" mode (speed priority).
"Standard" mode
The quality is given priority over print speed.
Press the Color or Black button for less than 2 seconds in step 4.
"Draft" mode
The print speed is given priority over quality.
Press and hold down the Color or Black button for 2 or more seconds in step 4.
159
Load the original on the platen to copy on the KG/10x15cm(4x6), 13x18cm(5x7), or Square size
(127x127mm) photo paper.
2. Load paper.
Load KG/10x15cm(4x6), 13x18cm(5x7), or Square size (127x127mm) photo paper.
Select KG 4"x6"/10x15cm, 2L 5"x7"/13x18cm, or 5"x5"/13x13cm size for paper size setting on the
LCD.
3. Load the original on the platen.

The segment display on the LCD flashes.
When the segment display changes from flashing to lit, the printer starts copying.
Remove the original on the platen after copying is complete.
• To make multiple copies
Press the Color button or the Black button repeatedly according to the number of copies you want
during the segment display flashes.
Press the same button (Color button or Black button) as the one which you previously pressed.
• To cancel copying
Press the Stop button.
Important
• Do not open the document cover or remove the original from the platen until scanning is completed.
While the printer is scanning the original, the ON lamp keeps flashing.
• If you press the Color button or the Black button when the paper size is not selected on the LCD, an
error code appears on the LCD.
160
When Error Occurred
Note
• The original is copied automatically by reducing/enlarging to fit the paper size of photo paper. The
original is copied on photo paper without borders.
• If you copy the rectangular original on the square size paper, it will be copied with missing the top and
bottom edges or the left and right edges.
161
Scanning
Scanning from Computer (Windows)

Scanning from Computer (macOS)
162
Scanning from Computer (macOS)
Scanning According to Item Type or Purpose (IJ Scan Utility Lite)
IJ Scan Utility Lite Features
Scanning Easily (Auto Scan) Basics
Scanning Documents and Photos
Scanning Tips
Positioning Originals (Scanning from Computer)
Important
• Available functions and settings vary depending on your scanner or printer.
163
Scanning According to Item Type or Purpose (IJ Scan Utility
Lite)
Scanning Easily (Auto Scan) Basics
Important
• Available functions and settings vary depending on your scanner or printer.
164
Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clicking
the corresponding icon.
Important
• The displayed items and available functions vary depending on your scanner or printer.
Multiple Scanning Modes

Auto allows for one click scanning with default settings for various items. Document will sharpen text in a
document or magazine for better readability, and Photo is best suited for scanning photos.
Note
• For details on the IJ Scan Utility Lite main screen, see IJ Scan Utility Lite Main Screen.
Save Scanned Images Automatically

Scanned images are automatically saved to a preset folder. The folder can be changed as needed.
Note
• The default save folder is the Pictures folder.
• For how to specify a folder, see Settings Dialog.
Application Integration
Scanned images can be sent to other applications. For example, display scanned images in your favorite
graphics application, attach them to e-mails, or extract text from images.
165
Note
• To set the applications to integrate with, see Settings Dialog.
166
Scanning Easily (Auto Scan)
Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (Auto
Document Feeder).
Important
• This function is not supported depending on your model.
• The following types of items may not be scanned correctly. In that case, adjust the cropping frames
(selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility Lite main
screen, and then scan again.
Photos with a whitish background

Items printed on white paper, hand-written text, business cards, and other unclear items
Thin items
Thick items
• When scanning two or more documents from the ADF, place documents of the same size.
1. Check that scanner or printer is turned on.
2. Place items on platen or ADF.

3. Start IJ Scan Utility Lite.
4. Click Auto.
Scanning starts.
Note
• To cancel the scan, click Cancel.
• Use the Settings (Auto Scan) dialog to set where to save the scanned images and to make advanced
scan settings.
• To scan a specific item type, see the following pages.
Scanning with Favorite Settings
167
Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder)
168
Scan items placed on the platen with settings suitable for documents or photos.
Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF.
1. Place the item on the platen.

2. Start IJ Scan Utility Lite.
3. To specify the paper size, resolution, PDF settings, etc., click Settings..., and then set each
item in the Settings dialog.
Note
• Once settings are made in the Settings dialog, the same settings can be used for scanning from
the next time.
• In the Settings dialog, specify image processing settings such as slant correction, set where to
save the scanned images, and more, as needed.
When setting is completed, click OK.
4. Click Document or Photo.
Scanning starts.
Note
• To cancel the scan, click Cancel.
169
Scanning Tips
170
This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. If
items are not placed correctly they may not be scanned correctly.
Important
Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the
original.
• Close the document cover when scanning.

• Do not touch the operation panel buttons or LCD (Liquid Crystal Display) when opening/closing the
document cover. May result in unintended operation.
• When using a personal scanner in the upright position, the item type may not be detected automatically.
In that case, specify the item type in IJ Scan Utility and scan.
Placing Items (Platen)

Placing Documents (ADF (Auto Document Feeder))
Placing Items (When Using Stand)
Placing Items (Platen)

Place items as described below to scan by detecting the item type and size automatically.
Important
• Depending on your model, the function to scan by automatically detecting the item type and size does
not appear.
• When scanning by specifying the paper size, align an upper corner of the item with the corner at the
arrow (alignment mark) of the platen.
• Photos that have been cut to irregular shapes and items smaller than 1.2 inches (3 cm) square
cannot be cropped accurately when scanning.
• Reflective disc labels may not be scanned as expected.
• If scanned by detecting the item type and size automatically, the response may differ. In that case,
adjust the cropping frame (selection box) manually.
Photos, Postcards, Business Cards, and BD/DVD/CD Magazines, Newspapers, and Documents
Place the item face-down on the platen and align an

Single item:
upper corner of the item with the corner at the arrow
Place the item face-down on the platen, with 0.4 inch (1 cm) (alignment mark) of the platen. Portions placed on
or more space between the edges (diagonally striped area) the diagonally striped area cannot be scanned.
171
of the platen and the item. Portions placed on the diagonally
striped area cannot be scanned.
Important
• Inkjet All-In-One printer:

Important
• Large items (such as A4 size photos) that cannot be For the portions in which items cannot be scan-
ned, click Home to return to the top page of the
placed away from the edges/arrow (alignment mark) of
Online Manual for your model and search for
the platen may be saved as PDF files. To save in a for-
"Loading Originals."
mat other than PDF, scan by specifying the data format.
• Personal scanner:
Multiple items:
For the portions in which items cannot be scan-
Allow 0.4 inch (1 cm) or more space between the edges (di-
ned, click Home to return to the top page of the
agonally striped area) of the platen and items, and between
Online Manual for your model and search for
items. Portions placed on the diagonally striped area cannot
"Items You Can Place & How to Place Items."
be scanned.
: 0.4 inch (1 cm) or more
Note
• In IJ Scan Utility Lite, place up to 12 items.
• Positions of slanted items (10 degrees or less) are cor-
rected automatically.
Placing Documents (ADF (Auto Document Feeder))

Important
• Place and align documents of the same size when scanning two or more documents.
• For supported document sizes when scanning from the ADF, click Home to return to the top page of
the Online Manual for your model and search for "Supported Originals."
172
1. Make sure any original has been removed from platen.
2. Open document tray (A).
3. Slide the document guide (B) all the way out.
4. Load document with side to scan facing up in document tray.

Insert the document until it stops.
5. Adjust document guide to match width of document.

Do not slide the document guide too hard against the document. The document may not be fed
properly.
173
Note
• When scanning duplex documents, place the front sides facing up. They will not be scanned correctly
if placed the other way around.
Placing Items (When Using Stand)
1. Place item on platen.
1. Open the document cover.
2. Place the item with the side to scan facing the platen, and then align it with the alignment
mark.
Important
• If you open the document cover wide, the scanner may fall over.
• Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) (0.106 inch
(2.7 mm) from the front edge) cannot be scanned.
2. Gently close document cover.
174
While scanning, hold the document cover gently with your hand to keep it closed.
Important
• Keep these points in mind when using the scanner in the upright position.
Do not subject the scanner to vibration during operation. The correct image results may not
be obtained (for example, images may blur).
The item type may not be detected automatically. In that case, specify the item type in IJ
Scan Utility and scan.
175
Frequently Asked Questions
Cannot Find Printer on Network

Cannot Find Printer while Using Wi-Fi
Network Key (Password) Unknown
Network
Cannot Print or Connect
For other questions about network, click here.
Printer Does Not Print

Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines
Printout Results Are Unsatisfactory
Print
What to Do When Paper Is Jammed
Failed to MP Drivers Installation (Windows)
Installation
When Error Occurred

Message (Support Code) Appears
Error
Solve Problems
Printer Does Not Work

Printer Does Not Turn On
Printer Turns Off Unexpectedly or Repeatedly
LCD Is Off
USB Connection Problems
Cannot Communicate with Printer via USB
Copying/Printing Stops
Cannot Print Using AirPrint
Printer Prints Slowly
Ink Does Not Come Out
Printer Does Not Pick up or Feed the Paper/"No Paper" Error
Scanning Problems (Windows)
Scanning Problems (macOS)
Scan Results Are Unsatisfactory (Windows)
176
Scan Results Are Unsatisfactory (macOS)
Cannot Print/Scan from Smartphone/Tablet
Cannot Set Correctly (Network)

Cannot Find Printer During Setup
Printer Suddenly Stopped Working for Some Reason
Forgot Administrator Password of Printer
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
Message Appears on Computer During Setup
Checking Network Information
Restoring to Factory Defaults
Cannot Set Correctly (Installation)

Updating MP Drivers in Network Environment (Windows)
Error or Message Appears

When Error Occurred
List of Support Code for Error
Error Message Appears on PictBridge (Wi-Fi) Compliant Device
IJ Scan Utility Error Messages (Windows)
IJ Scan Utility Lite Error Messages (macOS)
ScanGear (Scanner Driver) Error Messages (Windows)
Operation Problems
Network Communication Problems

Printing Problems
Problems while Printing/Scanning from Smartphone/Tablet
Scanning Problems (Windows)
Mechanical Problems
Installation and Download Problems
Errors and Messages
If You Cannot Solve a Problem
177
Network Settings and Common Problems
Here are frequently asked questions on network. Select a connection method you are using, or you want to
use.
Wireless LAN Wireless Direct
Wireless LAN
Cannot Find Printer

Cannot Proceed beyond Printer Connection Screen (Cannot Find Printer Connected via USB)
Searching Printer by IP Address or Host Name During Setup
Error Occurs During Wi-Fi Setup

Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
Cannot Access to Internet on Wi-Fi from Communication Device
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Error Occurs During Wi-Fi Setup
LAN Setting Tips/Changing LAN Settings

Checking Wireless Router SSID/Key
Checking Wireless Router Network Name (SSID) for Smartphone/Tablet
Privacy Separator/SSID Separator/Network Separation Function
Checking Status Code
178
Connecting Printer and Wireless Router Using Easy wireless connect
Cannot Connect Smartphone/Tablet to Wireless Router
Checking Wireless Router Network Name (SSID) for Smartphone/Tablet
Setting Up Using Smartphone/Tablet
Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer

No Ink Level Appears in Printer Status Monitor (Windows)
Wireless Direct

Cannot Access to Internet on Wi-Fi from Communication Device
LAN Setting Tips/Changing LAN Settings

Checking Status Code

Downloading Canon PRINT Inkjet/SELPHY
Problems while Using Printer

No Ink Level Appears in Printer Status Monitor (Windows)
179
Network Communication Problems
Network Connection Problems
Other Network Problems
180
While using printer:

181
If you cannot find the printer on network during setup, check the following.
When you complete all the checking, try to set up from the beginning.
When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to set up from the
beginning. If you still cannot set up the printer properly, try the items in [Step 2] and try to set up from the
beginning.
Step 1 Check the basic items for Wi-Fi
Step 2 Solve the problem, using IJ Network Device Setup Utility
Items to check for Wi-Fi
Step 1 Check the basic items for Wi-Fi

1. Check power status
Are printer and network devices (router, etc.) turned on?
Stop setting up, and check if the router (modem) is turned on and then check if the printer is turned on.
1. Check if network devices such as router are turned on.

If network devices are not turned on, turn on the power. If the network devices are on, turn them off and on again.
It may take a while for the network device to become ready for use once they are turned on.
Proceed once the network devices such as router are ready for use.
182
2. Check if the printer is turned on
If printer is not turned on, turn on the power. If the printer is on, turn them off and on again.
Proceed once you complete checking the power status above.
2. Check PC network connection

Can you view any web pages on your computer? Make sure the computer and network device (wireless router, etc.) are configured and the
computer is connected to the network.
If you cannot view web pages on your computer, check wireless router network connection settings, such as IP address filtering, MAC address
filtering, and DHCP function.
For more on checking the settings of the wireless router, refer to the instruction manual supplied with the wireless router or contact the
manufacturer.
Important
• Depending on the wireless router, note that different network name (SSID) is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for
PC or game machine), using alphanumeric characters at the end of network name (SSID).
Once you complete checking the wireless router, configure the network settings for your computer. For the procedures, refer to the instruction
manual supplied with the computer, or contact the manufacturer.
Once you complete setting up the wireless router and your computer, configure the settings on your computer in order to view web pages, using the
information of the wireless router.
Proceed once you complete checking the network connection above.
3. Check printer's Wi-Fi settings
Check the connection status between the printer and wireless router using the sign on the right of the icon.
If icon is not displayed:

The printer is not set to use Wi-Fi. Turn on wireless communication on the printer.
If icon is displayed:
icon indicates that the wireless router and the printer are not connected. Reconsider the locations of the wireless router and the printer.
• Checking the location of wireless router:

After checking the wireless router setting, make sure the printer is not placed too far away from the wireless router. The printer can be up 50
m (164 ft.) from the wireless router indoors if unobstructed. The printer is designed for indoor use. Make sure the printer is close enough to the
wireless router to be used.
Place the printer and wireless router where there are no obstacles between them. Wireless communication between different rooms or
floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot
communicate with the computer over a Wi-Fi due to a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may
cause interference. Place the wireless router as far away from interference sources as possible.
• Checking the location of printer:
Make sure that the printer is not placed behind an object. The printer may not be connected when placed behind a wall or on a shelf. Try to
place the printer in a location where there is no obstacle.
For details, see the instruction manual supplied with the wireless router or contact the manufacturer.
When you complete checking [Step 1] above, try to set up from the beginning.
If the printer cannot be detected after trying to set up from the beginning, proceed to [Step 2].
183
Step 2 Solve the Problem, Using IJ Network Device Setup Utility
Diagnose and repair the network connections using IJ Network Device Setup Utility.
Download IJ Network Device Setup Utility from the below page, and install it on your computer.
Refer to below in regard to starting up IJ Network Device Setup Utility.
• For Windows:
• For macOS:
Once revised, try to set up from the beginning.
184
Cannot Proceed beyond Printer Connection Screen (Cannot Find
Printer Connected via USB)
If you cannot proceed beyond the Printer Connection screen, check the following.
Check1 Make sure USB cable is securely plugged in to printer and computer.
Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the
back of the printer.
Important
• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the
instruction manual supplied with the USB cable.
Check2 Follow procedure below to connect printer and computer again.

Important
• For macOS, make sure the lock icon is on the lower left of the Printers & Scanners screen.
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Unplug USB cable from printer and computer and connect it again.
2. Make sure no printer operation is in progress and turn off.
3. Turn on printer.
Check3 Follow the steps below to install MP Drivers again.
1. Download the latest MP Drivers.
185
2. Turn off printer.
3. Shut down computer.

After shutting down, restart your computer and install the latest MP Drivers downloaded in step 1.
186
First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with
your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair
network status.
Select the link below to download IJ Network Device Setup Utility and install it.
See below for starting up IJ Network Device Setup Utility.
• For Windows:
• For macOS:
If the problem persists after diagnosis and repair with IJ Network Device Setup Utility, check the following
items.
Check1 Check the icon on LCD.

If the icon is not displayed, press the Wireless select button to enable Wi-Fi.
If the icon is displayed, see the following check to make sure whether printer setup is complete or the
settings of wireless router to connect are correct.
Check2 Make sure printer setup is complete on the computer.

If it is not, click here and perform setup.
Check3 Make sure printer and wireless router network settings match.
Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
Note
• Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the
printer with that for 2.4 GHz frequency band of the wireless router.
To check the network name (SSID) set for the printer, print out the network setting information of the printer.
187
Check4 Make sure the printer is not placed too far away from the wireless router.
If the distance between the printer and wireless router is too far, wireless communication becomes poor. Place
the printer and wireless router close to each other.
Check5 Make sure wireless signal is strong. Monitor signal strength and move printer
and wireless router as necessary.
Place the printer and wireless router where there are no obstacles between them. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due to
a wall, place the printer and the computer in the same room.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the wireless router as far away from interference
sources as possible.
Check the signal strength on the LCD.
Indication of LCD
Check6 Make sure Enable bidirectional support is selected in the Ports sheet of the
Printer properties dialog box. (Windows)
If not, select it to enable bidirectional support.
Check7 Make sure security software's firewall is off.

If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some programs
use a firewall by default.
Check8 If printer is connected to an AirPort Base Station via LAN, make sure you use
alphanumeric characters for network name (SSID). (macOS)
If the problem is not resolved, click here and redo setup.
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Network Connection Problems
Printer Cannot Be Used After Replacing Wireless Router or Changed Router

Settings
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First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet with
your computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repair
network status.
• For Windows:
• For macOS:
items.
Cannot Connect to a Printer after Network Configuration Changes

Cannot Connect to a Printer via Wireless LAN (Wi-Fi)
Cannot Connect to a Printer through Wireless Direct
Cannot Print through Network
Cannot Connect to a Printer after Network Configuration Changes
It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure the computer has obtained a valid IP address, and try again to find the printer.
Check1 Check the power status of printer, network devices (e.g. wireless router), and
smartphone/tablet.
• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode, etc.) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.
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Check2 Is the printer connected to the wireless router?
Use the icon on the LCD to check the connection status between the printer and wireless router. If the
icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
Check3 Make sure the printer and wireless router network settings match.
Communication with a wireless router must be tuned to either the 2.4 GHz or 5 GHz frequency band. The
network name (SSID) of the 2.4 GHz frequency band and the network name (SSID) of the 5 GHz frequency
band cannot be used in combination.
Check the network name (SSID) set for the printer, and match it with the network name (SSID) of the correct
frequency band of the Wi-Fi router.
manufacturer.
To check the current network settings of the printer, print out the network setting information of the printer.
Check5 Make sure wireless signal is strong. Monitor signal status and move printer
materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due
to a wall, place the printer and the computer in the same room.
Indication of LCD
Check6 Make sure of the Wi-Fi channel numbers used for your computer.
You need to have the same Wi-Fi channel number that you are using for the wireless router as your computer.
It is normally set in the way that you can use all the Wi-Fi channels. However, when the channels that you are
using are restricted, the Wi-Fi channels do not match.
See the instruction manual provided with your computer and check the Wi-Fi channel number available for
your computer.
Check7 Make sure channel set on wireless router is a usable channel as confirmed in
the previous check.
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If it is not, change the channel set on the wireless router.
Check8 Make sure security software's firewall is off.

If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some
programs use a firewall by default.
Check9 If printer is connected to an AirPort Base Station via LAN, make sure you use
alphanumeric characters for network name (SSID). (macOS)
If the problem is not resolved, click here and redo setup.
• Positioning:
Place the printer and wireless router where there are no obstacles between them.
Cannot Connect to a Printer through Wireless Direct
Check1 Check printer settings.
Make sure the icon is displayed on the LCD.
If not, press the Wireless select button to enable Wireless Direct.
Check2 Check the settings of your device (smartphone/tablet).

Make sure Wi-Fi is enabled on your device.
For details, refer to your device's instruction manual.
Check3 Make sure printer is selected as connection for device (e.g. smartphone or
tablet).
Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
To check the network name (SSID) for Wireless Direct specified for the printer, print out the network setting
information of the printer.
Check4 Have you entered the proper password specified for the Wireless Direct?
To check the password specified for the printer, print out the network setting information of the printer.
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Check5 Make sure the printer is not placed too far away from the device.
If the distance between the printer and device is too far, wireless communication becomes poor. Place the
printer and device close to each other.
Check6 Make sure 5 devices are already connected.

Wireless Direct does not allow more than 5 devices to be connected.
Cannot Print/Scan through Network
Check1 Make sure the computer is connected to the wireless router.

For more on how to check the computer settings or connection status, see your computer instruction manual
or contact its manufacturer.
Check2 If MP Drivers is not installed, install it. (Windows)

Click here and install the MP Drivers.
Check3 Make sure wireless router does not restrict which computers and printer can
access it.
For more on connecting to and setting up your wireless router, see the wireless router instruction manual or
contact its manufacturer.
Note
• To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC
Address.
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Use the IJ Network Device Setup Utility to diagnose and repair network status.
• For Windows:
• For macOS:
items.
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect
Setting an Encryption Key
WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot

Connect
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Setting an Encryption Key
For more on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is
compatible with WPA/WPA2, you can also use WPA2 or WPA.
• Using WPA/WPA2 (Windows)
The authentication method, Wi-Fi password, and dynamic encryption type must be identical among
the wireless router, the printer, and your computer.
Enter the Wi-Fi password configured on the wireless router.
194
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic
encryption method.
For details, see If WPA/WPA2 Details Screen Appears.
Note
• This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
• Using WEP
The length or format of the Wi-Fi password and authentication method must be identical among the
wireless router, the printer, and your computer.
To communicate with a wireless router that generates a password automatically, you must set the
printer to use the password generated by the wireless router.
◦ For Windows:
When the WEP Details screen appears after you click Search... on the Network Settings (Wi-Fi)
screen in IJ Network Device Setup Utility, follow the on-screen instructions to set the password
length, format, and the password to use.
For details, see If WEP Details Screen Appears.
Note
• If the printer is connected to an AirPort Base Station via LAN:
If the printer is connected to an AirPort Base Station via a LAN, check the settings in Wireless
Security of AirPort Utility.
Select 64 bit if WEP 40 bit is selected for password length in AirPort Base Station.
Select 1 for the password to use. Otherwise, computer will not be able to communicate with
printer via the wireless router.
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Printer Cannot Be Used After Replacing Wireless Router or
Changed Router Settings
When you replace a wireless router, redo the network setup for the printer according to the replaced one.
Click here and perform setup.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
For Windows:
For macOS:
If this does not solve the problem, see below.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless
Router
Cannot Communicate with Printer After Enabling MAC/IP Address

Filtering or Encryption Key on Wireless Router
Check1 Check wireless router setting.

To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.
Check2 If filtering MAC addresses or IP addresses at wireless router, check that MAC
addresses or IP addresses for computer, network device, and printer are registered.
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Check3 If using WPA/WPA2 key or a password, make sure encryption key for
computer, network device, and printer matches key set for wireless router.
The length or format of the Wi-Fi password and authentication method must be identical among the wireless
router, the printer, and your computer.
For details, see Setting an Encryption Key.
With Encryption On, Cannot Communicate with Printer After

Changing Encryption Type at Wireless Router
If you change the encryption type for the printer and it subsequently cannot communicate with the
computer, make sure the encryption type for the computer and the wireless router matches the type set
for the printer.
Cannot Communicate with Printer After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
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Other Network Problems
198
Checking Printer IP Address or MAC Address

Checking Computer IP Address or MAC Address
Checking Communication Between the Computer, the Printer, and the Wireless Router
Checking Network Setting Information
Checking Printer IP Address or MAC Address
To check the printer's IP address or MAC address, print out the network setting information of the printer.
For Windows, you can check the network setting information on the computer screen.
Canon IJ Network Device Setup Utility Screen
Checking Computer IP Address or MAC Address
To check the IP Address or MAC address of your computer, follow the instructions below.
• For Windows:
1. Select Command Prompt from Start.
2. Enter "ipconfig/all" and press Enter.

The IP address and MAC address of your computer appear. If your computer is not connected to a
network, the IP address does not appear.
• For macOS:
1. Select System Preferences from Apple menu, and then click Network.
2. Make sure network interface used by computer is selected, and then click Advanced.
Make sure Wi-Fi is selected as network interface.
3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address.
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Checking Communication Between the Computer, the Printer, and the
Wireless Router
Perform a ping test to check if communication is taking place.
• For Windows:
1. Select Command Prompt from Start.
2. Type the ping command and press Enter.

The ping command is as follows: ping XXX.XXX.XXX.XXX
"XXX.XXX.XXX.XXX" is the IP address of the target device.
If communication is taking place, a message like the one shown below appears.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
If Request timed out appears, communication is not taking place.
• For macOS:
1. Start Network Utility as shown below.

Select Computer from Go menu of Finder, double-click Macintosh HD > System > Library >
CoreServices > Applications > Network Utility.
2. Click Ping.
3. Make sure Send only XX pings (XX are numbers) is selected.
4. Enter IP address of target printer or target wireless router in Enter the network
address to ping.
5. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following appears.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
--- XXX.XXX.XXX.XXX ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
If "100% packet loss" appears, communication is not taking place. Otherwise, computer is
communicating with target device.
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Checking Network Setting Information
To check the printer's network settings information, print out the network setting information of the printer.
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Important
• Initialization erases all network settings on the printer, making printing/scanning operation from a
computer over a network impossible. To use the printer over a network again after restoring it to the
factory defaults, Click here and redo setup.
Press the Setup button until "10" appears on the LCD and press the Black button or the Color button.
The network settings are initialized.
202
Problems while Printing/Scanning from Smartphone/Tablet
203
If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the printer.
Check the cause of your problem according to the connection method.

Cannot Communicate with Printer over Wireless LAN
Cannot Communicate with Printer while It Is in Wireless Direct
Note
• For problems on printing with other connection methods or more on performing settings of each
connection method:
Using PIXMA/MAXIFY Cloud Link

Printing from iOS Device (AirPrint)
Cannot Communicate with Printer over Wireless LAN
If your smartphone/tablet cannot communicate with the printer, check the following.
Check1 Check the power status of printer, network devices (e.g. wireless router), and
smartphone/tablet.
• Turn on the printer or devices.
• If the power is already turned on, cycle the power switch.
• It may be necessary to resolve wireless router problems (e.g. update interval of a key, problems of DHCP
update interval, energy saving mode, etc.) or to update the wireless router firmware.
For details, contact the manufacturer of your wireless router.

Check3 Is the printer connected to the wireless router?

• Use the icon on the LCD to check the connection status between the printer and wireless router. If the
icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the printer.
• Make sure the network settings of the printer (e.g. network name (SSID) or network key (password), etc.)
are identical with those of the wireless router.
manufacturer.
To check the current network settings of the printer, print out the network setting information of the
printer.
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Note
• If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network
status.
For Windows:
For macOS:
Check4 Are network settings of your smartphone/tablet identical with those of wireless
router?
To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check6 Make sure wireless signal is strong. Monitor signal status and move printer
materials containing metal or concrete. If the printer cannot communicate with the computer over a Wi-Fi due
to a wall, place the printer and the computer in the same room.
Indication of LCD
Cannot Communicate with Printer while It Is in Wireless Direct
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If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.
Check1 Check the power status of printer and other devices (smartphone or tablet).
Turn on the printer or devices.
If the power is already turned on, cycle the power switch.
Check2 Is Wireless Direct enabled?
Make sure the icon displayed on the LCD.

If not, press the Wireless select button to enable Wireless Direct.

Check4 Make sure printer is selected as connection for device (e.g. smartphone or
tablet).
Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for
devices.
Check the destination on your device.
For details, refer to your device's instruction manual or visit the manufacturer's website.
To check the network name (SSID) for Wireless Direct specified for the printer, print out the network setting
information of the printer.
Check5 Have you entered the proper password specified for the Wireless Direct?
To check the password specified for the printer, print out the network setting information of the printer.
Check6 Make sure the printer is not placed too far away from the device.
If the distance between the printer and device is too far, wireless communication becomes poor. Place the
printer and device close to each other.
Check7 Make sure 5 devices are already connected.

Wireless Direct does not allow more than 5 devices to be connected.
206
Printing Problems
207
Check1 Make sure printer is turned on.

If not, make sure the printer is securely plugged in and press ON button to turn on.
Note
• If you are printing large data such as photos or other graphics, printing may take longer to start. Wait until
printing starts.
Check2 Make sure printer is properly connected to computer.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When the
USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Note
• IJ Network Device Setup Utility allows you to diagnose and repair the network status.
For Windows:
For macOS:
Check3 Make sure paper settings match information set for rear tray.
If the paper settings do not match the information set for the rear tray, an error code appears on the LCD and
message appears on the computer.
When Error Occurred
Check4 If printing from a computer, delete jobs stuck in print queue.
208
• For Windows:
• For macOS:
Check5 Is your printer's printer driver selected when printing?

The printer will not print properly if you are using a printer driver for a different printer.
• For Windows:
Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box.
Note
• If multiple printers are registered to your computer, set your printer as default printer to make the one
selected by default.
Default Printer Keeps Changing (Windows)
• For macOS:
Make sure your printer's name is selected in Printer in the Print dialog.
Note
• If multiple printers are registered to your computer, select Set as Default Printer from System
Preferences > Printers & Scanners for a printer to make the one selected by default.
Check6 Are you trying to print a large data file? (Windows)

If you are trying to print a large data file, it takes a long time to start printing.
If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss.
For details, refer to Page Setup Tab Description.
Important
• Selecting On for Prevention of Print Data Loss may reduce print quality.
• After printing is completed, select Off for Prevention of Print Data Loss.
Check7 If printing from a computer, restart the computer.

Restart the computer and try printing again.
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Check1 Check the estimated ink levels in the FINE cartridges. When a FINE cartridge
runs out of ink, replace it with new ones.
Check2 Is the FINE cartridge installed properly?

If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension
and the paper output tray, open the cover, remove the FINE cartridges and then check the following.
• Check that there is no orange tape left on the FINE cartridge.

If the orange tape remains on the FINE cartridge, peel it off.
• Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
After confirming that the FINE cartridge is installed properly, close the cover.
Check3 Are the print head nozzles clogged?

Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

After printing the nozzle check pattern, examine the pattern.
• For Windows:
• For macOS:
If the pattern is not printed correctly, go to the next step.

After cleaning the print head, print the nozzle check pattern and check the result.
210
• For Windows:
Clean the print head
• For macOS:
If it does not improve, go to the next step.
Step3 Clean the print head again.

After cleaning the print head again, print the nozzle check pattern and check the result.
If it still does not improve, go to the next step.

After cleaning the print head deeply, print the nozzle check pattern and check the result.
• For Windows:
Clean the print head deeply
• For macOS:
If it does not improve, turn off the printer for more than 24 hours without disconnecting the power plug, and go to the next step.
Step5 Clean the print head deeply again.

After cleaning the print head deeply again, print the nozzle check pattern and check the result.

If problem is not resolved after performing print head deep cleaning twice, the print head may be damaged, or ink may have run out. Replace
the FINE cartridge.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
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Check1 Make sure paper is loaded.

Loading Paper
Check2 When loading paper, consider the following.

• When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
• When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
• When you load the paper, load the paper with the print side facing UP. Align the paper stack against the
right side of the rear tray and slide the paper guide so that it just touches the left edge of the stack.
Loading Paper
Check3 Is paper too thick or curled?

Check4 Make sure media type and paper size settings match with loaded paper.
Check5 Make sure that there are not any foreign objects in the rear tray.
If the paper tears in the rear tray, see What to Do When Paper Is Jammed to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply,
then remove the foreign object.
212
Check6 Clean paper feed roller.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
213
If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check
the paper and print quality settings first.
Check1 Do page size and media type settings match size and type of loaded paper?
If these settings do not match, it is not possible to obtain the proper result.
If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and
the loaded paper.
The method for checking the paper and print quality settings differs depending on what you are using your printer
for.
• Copying:
Check the settings using the operation panel.
Making Copies on Plain Paper
• Printing from your computer:

Check the settings using the printer driver.
Basic Printing Setup
• Printing from a PictBridge (Wi-Fi) compliant device:

Check the settings on your PictBridge (Wi-Fi) compliant device.
PictBridge (Wi-Fi) Print Settings
• Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY:

Check the settings on Canon PRINT Inkjet/SELPHY.
Print Photos from Your Smartphone
Check2 Make sure appropriate print quality is selected (see list above).
Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors,
increase the print quality setting and retry the printing.
Check3 If problem is not resolved, check also the sections below.
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See also the sections below:
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines

Colors Are Unclear
Lines Are Misaligned/Distorted
Paper Is Smudged / Printed Surface Is Scratched
Vertical Line Next to Image
Cannot Complete Printing
Lines Incomplete or Missing (Windows)
Images Incomplete or Missing (Windows)
Ink Blots / Paper Curl
Back of Paper Is Smudged
Uneven or Streaked Colors
If Printed Paper Has Been Discolored

Colors may fade with time if the printed paper is left for a long period of time.
After printing, dry the paper sufficiently, avoid high temperatures, high humidity, and direct sunlight, and
store or display indoors at room temperature and normal humidity.
To avoid direct exposure to air, we recommend that you store the paper in an album, plastic folder, photo
frame, etc.
215
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/
Streaks or Lines
Printing Is Blurry
Colors Are Wrong
216
White Streaks Appear
Check1 Check paper and print quality settings.

Check3 Is the FINE cartridge installed properly?


Check4 Are the print head nozzles clogged?

217
• For Windows:
• For macOS:

• For Windows:
• For macOS:


• For Windows:
• For macOS:


the FINE cartridge.
Is Faint or Uneven.
Check5 When using paper with one printable surface, check the correct printable side
of the paper.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
When you load paper, load paper with the printable side facing up.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
218
• When copying, see also the sections below:
Check6 Is platen glass dirty?

Clean the platen glass.
Check7 Make sure original is properly loaded on platen.

When you load the original on the platen, load it with the side to be copied facing down.
Loading Originals
Check8 Is copy source a printed paper by printer?

If you use a printout done by this printer as the original, print quality may be reduced depending on the condition
of the original.
Reprint from the computer if you can reprint from it.
219
Colors Are Unclear
Check1 Is nozzle check pattern printed properly?


• For Windows:
• For macOS:

• For Windows:
• For macOS:


• For Windows:
• For macOS:


the FINE cartridge.
220
Is Faint or Uneven.
Check3 Is FINE cartridge installed properly?


Note
• Printed colors may not match screen colors due to basic differences in the methods used to produce
colors. Color control settings and environmental differences can also affect how colors appear on the
screen. Therefore, colors of printing results may be different from those on the screen.
221
Lines Are Misaligned/Distorted

Check2 Perform print head alignment.

If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head
position.
Note
• If the problem is not resolved after performing the print head alignment, perform print head alignment
manually from your computer.
For Windows:
Check3 Increase print quality and try printing again.

Increasing the print quality using the printer driver may improve the print result.
222
Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged
Smudged Edges Smudged Surface
Printed Surface Is Scratched

Check2 Check paper type.

Make sure you are using the right paper for what you are printing.
Check3 Correct curl before loading paper.

We recommend putting unused paper back into the package and storing it flat.
• Plain Paper
Turn the paper over and reload it to print on the other side.
• Other Paper
If the paper corners curl more than 0.1 in. / 3 mm (A) in height, the paper may smudge or may not feed
properly. Follow the instructions below to correct the paper curl.
223
1. Roll up paper in opposite direction to paper curl as shown below.
2. Check that paper is now flat.

We recommend printing curl-corrected paper one sheet at a time.
Note
• Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.
Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing.
This may improve the print result.
(B) Print side

We recommend feeding paper that has been curled outward one sheet at a time.
Check4 If brightness is set low, increase brightness setting and try printing again.
(Windows)
If you are printing with a low brightness setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
Adjusting Brightness
Check5 Is platen glass dirty?

Clean the platen glass.
Check6 Make sure original is properly loaded on platen.

When you load the original on the platen, load it with the side to be copied facing down.
Loading Originals
Check7 Is inside of printer dirty?
224
During duplex printing, ink may stain the inside of the printer, smudging the printout.
Perform bottom plate cleaning to clean inside of printer.
Note
• To prevent staining inside the printer, be sure to set the correct paper size.
Check8 Set longer ink drying time.

This allows the printed surface to dry, preventing smudges and scratches.
• For Windows:
2. Open Canon IJ Printer Assistant Tool.

Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)
3. Select Custom Settings.
4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
5. Check message and select OK.
• For macOS:
Set the waiting time using Remote UI.
225
Vertical Line Next to Image
Check Is loaded paper size correct?

If the loaded paper is larger than the size you specified, a vertical line (A) may appear in the margin.
Set the paper size to match the loaded paper.
Note
• The direction of the vertical line (A) pattern may vary depending on the image data or the print setting.
• This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is
ejected for cleaning.
Although the ink is normally ejected onto the ink absorber at the outer edge of the paper, it may get onto
the paper if the loaded paper is larger than the set size.
226
Scanning Problems
227
Scanning Problems
Scanner Does Not Work
Scanner Driver Does Not Start
228
Scanner Does Not Work
Check 1 Check that your scanner or printer is turned on.
Check 2 With network connection, check the connection status and reconnect as
needed.
Check 3 With USB connection, connect the USB cable to a different USB port on the
computer.
Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5 Restart the computer.
Check 6 To scan from the printer's operation panel with USB connection, click Scan-
from-Operation-Panel Settings in the Settings (General Settings) dialog, and then
check that the following checkboxes are selected.
• Your scanner or printer
• Enables scanning from the operation panel
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Scanner Driver Does Not Start
Check 1 Make sure the application software supports AirPrint.
Check 2 Select your scanner or printer on the application's menu.

Note
• The operation may differ depending on the application.
Check 3 Scan and save images with IJ Scan Utility Lite and open the files in your
application.
Check 4 Your scanner may be locked. (Personal scanners only)

If IJ Scan Utility Lite or the application is running, exit it. Slide the scanner lock switch to the release position
( ), then reconnect the USB cable.
230
Mechanical Problems
231
Check1 Press ON button.

Power Supply
Check2 Make sure power plug is securely connected to printer, and then turn on again.
Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn
on again.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
232
Check If printer is set to turn off automatically after a certain time, disable this setting.
If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that
time has elapsed.
• To disable the setting from the operation panel:
1. Make sure printer is turned on.
2. Press Setup button repeatedly until "12" appears on LCD.
3. Press Black button.

The setting to shut off the power automatically is disabled.
• To disable the setting from the computer:

For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting.
Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
1. Open Canon IJ Printer Assistant Tool.

Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)
2. Select Auto Power.
3. Select Disable for Auto Power Off.
4. Select OK.
5. Select OK on the displayed screen.

The setting to shut off the power automatically is disabled.
Note
• See below for details on how to disable the setting from ScanGear (scanner driver).
Scanner Tab
233
Make sure of the checking item below when you find one of the followings.
• Printing/Scanning is slow.
• Hi-Speed USB connection does not work.
• A message such as "This device can perform faster" appears. (Windows)
Note
• If your system environment does not support Hi-Speed USB, the printer operates at the slower speed
of Full-Speed or Low-Speed. In this case, the printer works properly but printing or scanning speed may
slow down due to the communication speed.
Check Check following to make sure your system environment supports Hi-Speed USB
connection.
• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.
• Is the Hi-Speed USB driver working properly on your computer?

Make sure the latest Hi-Speed USB driver is working properly and obtain and install the latest version of the
Hi-Speed USB driver for your computer, if necessary.
Important
• For more information, contact the manufacturer of your computer, USB cable, or USB hub.
234
Check1 Make sure printer is turned on.
Check2 Connect USB cable properly.

As the illustration below, the USB port is at the back of the printer.
Important
• Check the orientation of the "Type-B" connector and connect to the printer. For details, refer to the
instruction manual supplied with the USB cable.
Check3 Make sure Enable bidirectional support is selected in the Ports sheet of the
Printer properties dialog box. (Windows)
If not, select it to enable bidirectional support.
Opening Printer Driver's Setup Screen
235
Installation and Download Problems
236
If the MP Drivers were not installed correctly, make sure that all Windows Updates have been applied. If
all Windows Updates have not been applied, apply all Windows Updates.
After confirming Windows Update, perform the following operations to install the MP Drivers.
1. Open screen to uninstall MP Drivers.
For Windows 10:

Select Settings > Apps.
For Windows 8.1 / Windows 7:
Select Control Panel > Programs and Features.
2. Check if there is "Canon XXX series MP Drivers" you want to install in list.
"XXX" is the model name.
3. If you find MP Drivers for printer you want to install, uninstall it.
If not found, proceed to the next step.
4. Restart computer.
After restarting, install the latest MP Drivers.
237
Download the latest MP Drivers in advance.
Download the latest MP Drivers for your model on the download page of the Canon website.
After the download is completed, overwrite and install the new version of the MP Drivers according to the
specified installation procedure.
Note
• The network settings on the printer are not affected, so the printer can be used on the network without
redoing settings.
238
Errors and Messages
When Error Occurred
239
When Error Occurred
If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears
on the computer screen. For some errors, a support code (error number) is also displayed.
On the printer's LCD, an error code is displayed.
When a Support Code and a Message are displayed on the Computer

Screen (Windows):
Take the appropriate action described in the message.
For details on how to resolve errors with Support Codes, see List of Support Code for Error.
For details on how to resolve errors without Support Codes, see Message (Support Code) Appears.
When an Error Code is displayed on the Printer's LCD:

The error code appears on the printer's LCD one by one.
If the error code is "E03":
240
Check the error code on the printer's LCD and take the corresponding action described below.
Error Support Cause Action

Code Code
E02 1000 Printer is out of paper. • If the printer is out of paper:
3442 Printing of the first side is complete when do- 1000

ing manual duplex printing.
3443 • If you are performing manual duplex print-
ing:
3444
Prepare to print the other side following
3445
the instructions on the computer screen.
E03 1203 Cover is opened during printing. • If the cover is open:
1300 Paper is jammed when feeding paper from 1203

rear tray. • If paper is jammed:
1300
E04 168A FINE cartridge is not installed. 168A
E05 1401 Ink cartridge cannot be recognized. Check the following.
1403 • if the color FINE cartridge is installed on

the left side properly
1430
• if the black FINE cartridge is installed on
1485 the right side properly
• Model number of each FINE cartridge
If the above does not resolve the problem, re-

place the FINE cartridge with a new one.
241
E08 1700 Ink absorber is almost full. 1700
1701
1701
1712
1712 1713
1713 1714
1715
1714
1715
E09 1890 Shipping tape or protective material may still 1890

be attached to FINE cartridge holder.
E11 4102 Cannot perform printing with current print set- 4102
tings. 4103
4103
4104
4104
E12 4100 Specified data cannot be printed. 4100
E13 1686 The ink may have run out. 1686
E14 1684 The ink cartridge cannot be recognized. 1684
E15 1682 FINE cartridge cannot be recognized. 1682
E16 1688 The ink has run out. 1688
E21 1650 The ink cartridge cannot be recognized. 1650
E23 3446 IP address and subnet mask are conflicting. 3446
E24 1651 The printer is still unable to communicate nor- 1651

mally and cannot recognize the status of the
ink cartridge. Printing function is deactivated
until the printer can communicate normally.
E31 – Failed in Wi-Fi setup. Press the printer's OK button to resolve the
error.
If you are performing setup with WPS:
1. Check the security settings and perform

setup again.
2. Perform setup using another setup meth-

od.
E32 – Cannot find a wireless router during setup. Press the printer's OK button to resolve the
error.
Perform Wi-Fi setup again.
E33 – Cannot connect because multiple wireless Press the printer's OK button to resolve the
routers are connecting to the printer. error.
Perform Wi-Fi setup again after a while (about

2 minutes).
242
fer to the instruction manual supplied with the
wireless router.
E34 3440 Easy wireless connect has failed. 3440
E36 3441 Easy wireless connect has failed. 3441
E37 – Failed in Wi-Fi setup. Press the printer's OK button to resolve the
error.
Turn off the wireless router and turn it back on,

and then perform setup again.

fer to the instruction manual supplied with the
wireless router and check the settings.
E38 – Cannot connect to a wireless router. Press the printer's OK button to resolve the
error.
Cannot change the LAN settings.
Check the following.
• if the printer's Wi-Fi is enabled

• if you select a proper wireless router to
connect
• if the password you entered is correct
• if the specified network name (SSID) is
correct
After checking the above, turn off the wireless

router and turn it on again.
You cannot change LAN settings while you are

using LAN. Change them when you are not
using LAN.
E39 495A An error occurred while communicating via Wi- 495A

Fi or while in standby.
E45 – Cannot connect to network. Press the printer's OK button to resolve the
error.
Check the LAN connection and network set-

tings.
Connection may be successful after a while.
E46 – Cannot connect to Internet. Press the printer's OK button to resolve the
error.
Check the wireless router settings.
E47 – Cannot connect to server. Press the printer's OK button to resolve the er-
ror and perform operations again after a while.
243
E49 – Failed in connecting to Internet because net- Press the printer's OK button to resolve the er-
work connection is being prepared. ror and perform operations again after a while.
E50 – Failed in acquiring contents. Press the printer's OK button to resolve the er-
E54 – Only information registered to the printer is de- Press the printer's OK button to resolve the
leted because of failing to connect IJ Cloud error.
Printing Center. Delete registered information of IJ Cloud Print-
ing Center from your computer or smartphone.
E55 – The printer is already registered to IJ Cloud Press the printer's OK button to resolve the
Printing Center. error.
Delete registered information of IJ Cloud Print-

ing Center and register the printer again.
E56 – The online service is not available in your re- Press the printer's OK button to resolve the
gion. error.
Contact the provider for where the online serv-

ice is available.
E57 2900 Scanning print head alignment sheet failed. 2900
E58 – Trying to start copying before you register the Register the paper size and start copying.
paper size. Press the printer's Stop button to cancel copy-
ing.
E59 2114 Paper size settings at printer driver do not 2114

match the paper size registered in the printer.
E61 3412 Scanning original has failed. 3412
E62 – Unexpected error occurred while scanning is in Press the printer's OK button to resolve the
progress. error.
Change settings and perform operations

again.
E63 – Reached the upper limit of pages which can be Press the printer's OK button to resolve the
saved. error.
No more pages can be saved in one file.
Save the rest as different one.
E64 – Scanning original has failed. Original is not placed on the platen or the origi-
nal cannot be scanned.
Press the printer's OK button to resolve the

error and check the following.
• Make sure the original is placed on the

platen.
244
• Make sure the original is set in the correct
position and orientation.
After checking the above, perform operations

again.
E65 – Saving scanned data failed because the print- Press the printer's OK button to resolve the
er's memory is full. error. And then, take measures below.
• Reduce the resolution and rescan the orig-
inal.
• Reduce the amount of original to be scan-
ned at a time.
E66 3002 The printer is unable to communicate normally 3002

to recognize the status of the ink cartridge.
P02 5100 Printer error has occurred. 5100
P03 6000 Printer error has occurred. 6000
P07 5B00 Printer error has occurred. 5B00

5B01
5B01
5B12
5B12 5B13
5B13 5B14
5B15
5B14
5B15
P06 5011 Printer error has occurred. Turn off the printer and unplug it.
P08 5012 Plug in the printer again and turn it back on.
P09 5050 If this does not solve the problem, contact your
nearest Canon service center to request a re-
P20 5200
pair.
P22 5205
P26 5206
P27 6500
P28 6800
P29 6801
P34 6830
6831
6832
6833
6900
6901
6902
6910
6930
6931
245
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946
6D01
8300
P10 7500 An error requiring a repair has occurred. Turn off the printer and unplug it.
7600 Contact your nearest Canon service center to

request a repair.
7700
7800
B20B
246
This section describes some of the messages that may appear on the computer screen.
Note
• A support code (error number) is displayed on the computer for some errors. For details on errors that
have support code, see List of Support Code for Error.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)

The printer may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The printer starts printing.
See Unplugging the Printer to unplug the printer correctly.
Writing Error/Output Error/Communication Error (Windows)
Check1 If the ON lamp is off, make sure printer is plugged in and turn on.
The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit.

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. When
the USB cable is securely plugged in, check the following:
• If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the printer over a LAN, make sure the printer is correctly set up for network use.
Check3 Make sure MP Drivers are installed correctly.

Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and click
here to reinstall them.
Check4 When printer is connected to your computer with a USB cable, check device
status from your computer.
Follow the procedure below to check the device status.
1. Select Control Panel > Hardware and Sound > Device Manager.
247
Note
• If the User Account Control screen appears, select Continue.
2. Open USB Printing Support Properties.

Double-click Universal Serial Bus controllers and USB Printing Support.
Note
• If the USB Printing Support Properties screen does not appear, make sure the printer is
correctly connected to the computer.
3. Click General tab and check for a device problem.

If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Check If an error message appears outside printer status monitor, check the
following:
• "Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
• "Could not spool successfully due to insufficient memory"

Close other applications to increase the available memory.
If you still cannot print, restart your computer and retry the printing.
• "Printer driver could not be found"

Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
click here to reinstall them.
• "Could not print Application name - File name"

Try printing again once the current job is complete.
248
List of Support Code for Error
Support code appears on your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code and take the appropriate action in response.
Support Code Appears on Computer Screen
• 1000 to 1ZZZ
1000 1200 1203 1300 1401 1403
1430 1485 15A2 1650 1651 1682
1684 1686 1688 168A 1700 1701
1712 1713 1714 1715 1890
• 2000 to 2ZZZ
2114 2123 2900 2901
• 3000 to 3ZZZ
3002 3412 3440 3441 3442 3443
3444 3445 3446
• 4000 to 4ZZZ
4100 4102 4103 4104 495A
• 5000 to 5ZZZ
5011 5012 5050 5100 5200 5205
5206 5B00 5B01 5B12 5B13 5B14
5B15
• 6000 to 6ZZZ
6000 6500 6800 6801 6830 6831
6832 6833 6900 6901 6902 6910
6930 6931 6932 6933 6936 6937
6938 6940 6941 6942 6943 6944
249
6945 6946 6D01
• 7000 to 7ZZZ
7500 7600 7700 7800
• 8000 to 8ZZZ
8300
• A000 to ZZZZ
B20B
Note
• For information on how to deal with paper jams, see What to Do When Paper Is Jammed.
250
If paper jams, remove it following the appropriate procedure as shown below.
• If you can see the jammed paper at the paper output slot or the rear tray:
1300
• If you cannot see the jammed paper at the paper output slot or the rear tray:
Paper Is Jammed inside Printer
• Cases other than above:
Other Cases
251
1300
Cause
Paper is jammed when feeding paper from rear tray.
What to Do
Remove the jammed paper following the instructions below.
1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Note
• If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may
be ejected automatically.
• If paper becomes jammed during printing and you need to turn off the printer to remove it, press
the printer's Stop button to stop the printing before you turn off the printer.
• If the paper tears and you cannot remove the jammed paper from the paper output slot or the
rear tray, remove the paper from inside the printer.
2. Reload paper and press printer's OK button.

The printer resumes printing. Reprint the page you were printing if it was not printed properly due to
the paper jam.
If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly.
• We recommend using paper sizes other than A5 to print documents with photos or graphics. A5
paper may curl and jam as it leaves the printer.
252
repair.
253
If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feed
slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Note
• If the periphery of the paper output slot is dirty with ink, clean it before removing jammed paper.
• If paper becomes jammed during printing and you need to turn off the printer to remove it, press the
printer's Stop button to stop the printing before you turn off the printer.
1. Turn off the printer and unplug it.
2. Retract paper output tray and open cover.
Important
• Do not touch clear film (A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
3. Check if jammed paper is under FINE cartridge holder.

If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or
left, whichever makes it easier to remove the paper.
254
When moving the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the far right
or left.
4. Hold jammed paper firmly in both hands.
If the paper is rolled up, pull out it.
5. Slowly pull out paper, so as not to tear it.
255
6. Make sure all jammed paper is removed.
If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and
remove any remaining paper.
• Any paper left under the FINE cartridge holder?
• Any small bits of paper left in the printer?
• Any paper left in the left and right empty spaces (B) in the printer?
7. Close cover.
8. Plug in the printer again and turn it back on.

All jobs in the print queue are canceled. Redo the printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly.
If a paper jam message appears on your computer screen when you resume printing after
removing all the jammed paper, there may be some paper still inside the printer. Check the printer
again for any remaining bits of paper.
repair.
256
1000
Cause
Possible causes include the following.
• There is no paper in the rear tray.

• Paper is not loaded in the rear tray properly.
What to Do
Take the corresponding actions below.
• Load paper in the rear tray.

• Align the paper guides of the rear tray with both edges of the paper.
After carrying out the above measures, press the printer's OK button to cancel the error.
Note
• To cancel printing, press the printer's Stop button.
No Paper during Printer Setup

Load one or more sheets of A4 or Letter size plain paper in the rear tray.
Note
• After loading the paper, align the paper guides of the rear tray with both edges of the paper.
257
Press the printer's OK button to cancel the error.
Note
• If you are printing a print head alignment sheet during printer setup, do not cancel printing.
258
1200
Cause
Cover is open.
What to Do
Close the cover and wait for a while.
Do not forget to close it, such as after replacing FINE cartridges.
259
1203
Cause
Cover is opened during printing.
What to Do
If paper remains inside the printer, slowly pull out the paper with both hands and close the cover.
Press the printer's OK button to resolve the error.
The printer ejects one blank sheet of paper and resumes printing from the next paper.
The printer will not reprint the page that was printed when the cover is opened. Retry printing.
Important
• Do not open or close the cover during printing, as this can damage the printer.
260
1401
Cause
FINE cartridge is not installed.
What to Do
Install the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
Note
• To cancel printing, press the printer's Stop button.
261
1430
Cause
FINE cartridge cannot be recognized.
What to Do
Remove the FINE cartridge and reinstall it.
If the error is not resolved, the FINE cartridge may be damaged. Replace the FINE cartridge with a new
one.

repair.
262
1485
Cause
Appropriate ink cartridge is not installed.
What to Do
Printing cannot be executed because the ink cartridge is not compatible with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, press the printer's Stop button.
263
1650
Cause
The ink cartridge cannot be recognized.
What to Do
Printing cannot be executed because the ink cartridge may not be installed properly or may not be
compatible with this printer.
Install the appropriate ink cartridge.
If you want to cancel printing, press the printer's Stop button.
264
1651
Cause
The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge.
Printing function is deactivated until the printer can communicate normally.
What to Do
Press the printer's Stop button to cancel printing.
Take action immediately to enable the printer to communicate normally, following the instructions below.
• Network Connectivity
Refer to the following page and check the connection status between the printer and the network.

• Web Service License Agreement Status
Print the network setting information of the printer and check "Web Service Status" (registration
status).
If it is not "Registered", refer to the following page and re-register the service.
Re-register the service

• Service Engagement Status
Refer to the following page and check the service contract status.
Confirm service contract
265
1682
Cause
FINE cartridge cannot be recognized.
What to Do
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
266
1686
Cause
The ink may have run out.
What to Do
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly
detected.
If you want to continue printing without this function, press the printer's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by using a
non-genuine Canon ink cartridge or by using non-genuine Canon ink.
267
1688
Cause
The ink has run out.
What to Do
Replace the ink cartridge and close the cover.
If printing is in progress and you want to continue printing, press the printer's Stop button for at least 5
seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not
satisfactory, if printing is continued under the ink out condition.
268
FINE Cartridge is Not Installed (168A)
Cause
Possible causes include the following.
• FINE cartridge is not installed or may not be installed properly.

• FINE cartridge incompatible with this printer is installed.
What to Do
If FINE cartridges are not installed, install the appropriate FINE cartridges properly.
Note
• In the case of the first printer setup, click here, select your printer name on the page, and follow the
instructions.
If FINE cartridges are already installed, store the output tray extension and the paper output tray, open the
cover, and then remove the FINE cartridges.
Make sure that the FINE cartridges are compatible with this printer.
Then install the FINE cartridges again.
Push up the ink cartridge lock lever until it clicks.
After installing, close the cover.
269
1700
Cause
Ink absorber is almost full.
What to Do
Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a
repair.
Note
• In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
270
Shipping Tape etc. Are Still Attached (1890)
Cause
Shipping tape or protective material may still be attached to FINE cartridge holder.
What to Do
Store the output tray extension and the paper output tray, open the cover, and make sure that shipping
tape and protective material have been removed from the FINE cartridge holder.
If the shipping tape or protective material is still there, remove it and close the cover.
In the case of the first printer setup, click here, select your printer name on the page, and follow the
instructions.
271
2114
Cause
Paper size settings at printer driver do not match the paper size registered in the printer.
What to Do
Match the paper loaded in the rear tray with the paper size registered on the printer using the printer's
Paper Select button.
Specify the paper size registered on the printer to the printer driver, and retry printing.
Note
• If the paper size loaded in the rear tray is larger than the paper size set at the printer driver, you can
continue the printing without changing the paper size settings. Press the printer's OK button.
• See below for paper sizes that can be registered in the printer using the printer's Paper Select
button.
Paper Settings
• You can disable the function to prevent printing error. When this function is disabled, the printer uses
the paper settings for printing onto the paper in the rear tray regardless of whether or not the paper
matches these settings.
See below for the printing error prevention setting.
Changing the Printer Operation Mode (Windows)

Changing the Printer Operation Mode (macOS)
272
2900
Cause
Scanning print head alignment sheet failed.
What to Do
Press the printer's OK button to cancel the error and take the corresponding actions below.
• Make sure the print head alignment sheet is set in the correct position and orientation on the platen.
• Make sure the platen and the print head alignment sheet are not dirty.
• Load A4 or Letter size plain paper in the rear tray.
• Check the print head condition by printing the nozzle check pattern.
After carrying out the above actions, perform automatic print head alignment again.
If the error is still not resolved, press the printer's OK button to cancel the error and perform manual print
head alignment.
273
2901
Cause
Print head alignment pattern has been printed and printer is waiting to scan sheet.
What to Do
Scan the printed alignment pattern.
1. Load print head alignment sheet on platen.

Place the printed side down and align the mark in the upper left corner of the sheet with the
alignment mark .
2. Slowly close the document cover and press printer's Color button or Black button.
The printer starts scanning the print head alignment sheet and automatically adjusts the print head
position.
274
4102
Cause
Media type and paper size are not set correctly.
What to Do
Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then
retry printing.
Note
• When setting Custom Paper Size for media other than plain paper, set the Width to 127.0 mm (5.00
in.) or less.
275
4103
Cause
Cannot perform printing with current print settings.
What to Do
Change the print settings specified when printing and retry printing.
276
5011
Cause
Printer error has occurred.
What to Do
Turn off the printer and unplug it.
Plug in the printer again and turn it back on.
277
5012
Cause
What to Do
278
5100
Cause
What to Do
If you are printing, press the printer's Stop button to cancel printing, then turn off the printer.
Check the following:
• Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc.
Remove any impediment.
Important
• When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film
(A).
If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.
• Make sure the FINE cartridges are properly installed.
Push up the ink cartridge lock lever until it clicks.
Turn the printer back on.
279
280
5200
Cause
What to Do
After a while, plug in the printer again and turn it back on.
281
5B00
Cause
What to Do
Contact your nearest Canon service center to request a repair.
Note
• In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
282
6000
Cause
What to Do
If the paper is jammed, remove it depending on the jammed location and cause.

283

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Available Formats

TS3500 series

IJ Network Device Setup Utility (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Handling Paper, Originals, FINE Cartridges, etc.. . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Performing Maintenance Functions from Your Computer (macOS). . . . . . . . . . . . . . . . . . 80

Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Checking that Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting Items on Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Printing Using Canon Application Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

IJ Scan Utility Lite Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Cannot Find Printer During Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Printer Suddenly Stopped Working for Some Reason. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Problems while Printing/Scanning from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . 203

Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines. . . . . . . . . . 216

Scanning Problems (macOS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Symbols Used in This Document

Touch-enabled Device Users (Windows)

Printing Online Manual

Trademarks and Licenses

Screenshots in This Manual

Instructions explaining basic operations of your product.

• Microsoft is a registered trademark of Microsoft Corporation.

Copyright (c) 2003-2015 Apple Inc. All rights reserved.

Version 2.0, January 2004

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Copyright 1989, 1991, 1992 by Carnegie Mellon University

Derivative Work - 1996, 1998-2000

Copyright 1996, 1998-2000 The Regents of the University of California

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THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS

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