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    Soft Skills For Hard People

    Uploaded by

    Peter Agwu

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Soft Skills For Hard People

    Uploaded by

    Peter Agwu
    5 views51 pages

    Original Title

    Soft Skills for Hard People

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views51 pages

    Soft Skills For Hard People

    Uploaded by

    Peter Agwu

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 51

    Soft Skills for Hard People

    I believe

    We can be more effective!

    Our life can be easier!

    We can be happier!
    How?

    Be confident and composed.

    Understand better. Care more. Help more.

    Communicate with ease and pleasure.


    What?

    Soft skills are personal attributes that describe

    an individual's ability to interact with others.


    Not enough ?
    Keys to effective SCRUM
    Communication saturation, Daily interaction, Frequent

    feedback
    Psychology vs Communication
    Desire for ease
    'To try to change outside does very little good

    without change inside.'

    Stephen Covey
    What is psychology?

    'Psychology is the study of mind and behavior.'


    Wikipedia
    Mindset

    We constantly switch between:

    Negative

    Neutral/Passive

    Positive
    Combination

    Mind and behavior combination matters


    (Embarrassing) Story Time
    Emotional Decisions
    How often do you make emotional decisions?

    Phineas Gage
    How to stay positive ?

    Do not judge or blame

    Be aware of RAS

    Avoid Ego Depletion


    Choice maps
    The map is not the territory
    Experiment
    Does blame makes sense?
    Choice maps

    We make the best choices

    based on our current map.


    Fundamental Attribute Error

    'I have a good reason, but you are an idiot!'


    Be aware of RAS
    Reticular Activating System - serves to filter all the data

    being reported by our senses.


    The magic and curse

    What you are currently focused on RAS will prove it to

    you. In essence RAS creates self fulfilling prophecies.

    'I cant communicate well', 'I am always late'

    'I communicate well', 'I understand fast'


    Avoid ego depletion

    We have a limited pool of mental resources that we can

    use. Willpower and self-control draw from that pool.


    Use your body
    You are not only your brain but your whole body.
    Practice is the mother of skill
    I am positive, now what ?
    Magical superpowers appear

    Calmness & Composure

    Caring & Open-mindedness

    Desire to help
    What to do with them?

    Be less stressed and more effective

    Look for the other perspective ( win-win )

    Spread happiness
    Nice words, but really what to do?
    Communication
    Communication

    'Communication is simply the act of transferring information

    from one place to another'


    Communication
    Communication
    Communication problem
    Ineffective communication is the source of the largest share

    of errors today.
    How to communicate effectively?
    What not to do?

    Rude instantanious interruption

    Pretend listening

    Skip giving feedback


    What to do?

    Listen to understand

    Gently move the conversation to your questions

    Explain what you understood

    Summarize
    How to apply all this knowledge?
    Fast and Furious

    Comfort to Disarm

    Understand the cause of the event

    Search for win-win solutions


    Feedback

    Let the others save face

    State the context, facts and results

    Let the other party explain

    Search for win-win solutions


    Influence motivation

    Give a good reputation


    The Golden Circle
    The Golden Circle
    Why?

    Because I believe that ...


    You can have all the happiness you want

    in your life, if only you help enough other

    people to be happy!
    How?

    Learn to stay positive


    What?

    Develop soft skills


    Thank you!
    Q&A
    Have additional thoughts or questions?

    Facebook: facebook.com/Spas0v

    Twitter: @GSpasov

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