GROUP ASSIGNMENT COVER SHEET

STUDENT DETAILS

Student name: Ngo Duc Trung Student ID number: 23005275

Student name: Nhan Anh Thu Student ID number: 23005567

Student name: Nguyen Minh Thai Student ID number: 23005621

Tran Mai Khanh
Student name: Ngoc Student ID number: 23005662
Nguyen Vu Minh
Student name: Phuong Student ID number: 23005713
UNIT AND TUTORIAL DETAILS

Unit name: Principles of Management Unit number: MAN101

15:30-17:30
Tutorial/Lecture: Tutorial Class day and time: PM
Lecturer or Tutor
name: MS. TRAN THI HUONG TRANG
ASSIGNMENT DETAILS
Reflection report 10 - Tutorial 11.2
Title:
Length: Due date: 27/7/2024 Date submitted: 27/7/2024
DECLARATION
I hold a copy of this assignment if the original is lost or damaged.
I hereby certify that no part of this assignment or product has been copied from
any other student’s work or from any other source except where due
acknowledgement is made in the assignment.
I hereby certify that no part of this assignment or product has been submitted
by me in another (previous or current) assessment, except where
appropriately referenced, and with prior permission from the Lecturer / Tutor
/ Unit Coordinator for this unit.
No part of the assignment/product has been written/ produced for me by any
other person except where collaboration has been authorised by the Lecturer
/ Tutor /Unit Coordinator concerned.
I am aware that this work may be reproduced and submitted to plagiarism detection
software programs for the purpose of detecting possible plagiarism (which may
retain a copy on its database for future plagiarism checking).
Student’s
signature: Ngo Duc Trung
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 Student’s
signature: Nhan Anh Thu
Student’s
signature: Nguyen Minh Thai
Student’s
signature: Tran Mai Khanh Ngoc
Student’s
signature: Nguyen Vu Minh Phuong

TABLE OF CONTENTS

ETHICS DILEMMA .................................................................................................................... 3

1. Feedback on presentation and debate group ....................................................................... 3

2. What we have learned ......................................................................................................... 4

CASE APPLICATION - The Challenge of “Healthy” Fast-Food........................................... 5

1. Feedback on presentation and debate group ....................................................................... 5

2. What we have learned ......................................................................................................... 5

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 ETHICS DILEMMA

1. Feedback on presentation and debate group

• Presentation group:

Overall, group 1's case study presentation was outstanding in terms of technical aspects. Group 1
avoided confusion by using a basic color scheme, primarily black and white, for their graphics
and décor rather than overusing color. The viewers found it easier to follow as a result.They used
noun phrases to generate bullet points that would make the knowledge and information they
wanted to convey through the slides simple for readers to understand. Most of the group kept the
audience interested throughout their speech by delivering their material in a clear, concise,
assured, and fluid manner. The way the three handled questions from the presenting groups
showed that they had carefully thought out their teachings so they could react to inquiries
quickly.

• Debate group:

Group 1 offered a clear and detailed analysis of Chipotle's challenges, providing a solid
foundation for the discussion. Their emphasis on standardized training, thorough supplier audits,
and technological advancements aligns with industry best practices for food safety. In question 2,
to address the issue of employee online shopping, consider exploring the potential benefits of
flexible work arrangements, such as remote work or flexible hours, to enhance employee
satisfaction and productivity. In question 3, additionally, emphasize the importance of time
management techniques, like the Pomodoro Technique, and the use of browser extensions to
improve focus. In question 4, furthermore, investigate the potential impact of Cyber Monday on
employee morale and job satisfaction, examining how a company's response can influence
employee perceptions of company culture and work-life balance.

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2. What we have learned

The overall information in Group 1’s presentation is about the impact of Cyber Monday on
workplace productivity. In the first part, Group 1 provided a summary of the problem's major
points, emphasizing how many workers use Thanksgiving as an opportunity to shop for bargains
on Christmas merchandise online while at work. It raised important questions about workplace
laws and how to combine maintaining productivity with accommodating employees' demands
over the holidays.

To begin with, the presentation illustrates three more issues related to control, including lack of
clear policy and enforcement, potential security risks, and unfairness in the workplace. They
believed that a company's capacity to manage employee behavior and workplace productivity is
compromised by a lack of clear policies, inconsistent enforcement, and clear behavioral
acceptance. They feel that strengthening controls, setting clear expectations, and implementing
fair regulations are essential to solving these issues.

Additionally, they presented strategies for resolving the issues and techniques for businesses to
ensure that work controls are handled morally. Group 1 thinks that even though it is bad, it
would be unjust to forbid employees who have made significant contributions to the firm from
working on personal projects during business hours. Rather than outright prohibiting it, they
recommended that the organization fairly split working and break times to allow workers to have
flexibility without sacrificing the caliber of their job. Conversely, if workers have an impact on
deadlines and output, the company will require severe disciplinary action as well as financial
penalties to make sure that they realize the gravity of the situation and the repercussions of
breaking it.

In conclusion, they said that uneven application of internet usage regulations, like those in place
on Cyber Monday, might cause chaos and lower morale and productivity. Organizations should
create uniform, clear rules and properly inform all staff members of them in order to solve this.

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 CASE APPLICATION 1 - The Challenge of “Healthy” Fast-Food

1. Feedback on presentation and debate group

• Presentation group:

Group 7 really nailed their presentation on "The Challenge of 'Healthy' Fast-Food." They made a
tricky topic feel accessible with their clean, simple slides and straightforward bullet points. Their
delivery was smooth and engaging, making it easy to follow along and stay interested. They also
handled questions with great ease, which showed they really knew their stuff and were prepared
for a deep dive into the complexities of how fast-food chains are addressing health issues.

• Debate group:

Group 7's clear articulation and in-depth analysis of Chipotle's challenges set a strong foundation
for the debate. Their emphasis on standardized training, robust supplier audits, and technology
integration aligns with best practices in food safety management. While Groups 8 and 9 offered
valuable perspectives on employee empowerment and operational efficiency, Group 7's holistic
approach provided a more comprehensive framework for addressing Chipotle's complex issues.

To build upon Group 7's strengths, Groups 8 and 9 could incorporate a more detailed
examination of technology's role in supply chain transparency and explore innovative approaches
to employee engagement. By combining the strengths of all three groups, a more robust and
effective strategy for Chipotle can be developed.

2. What we have learned

Team 7 's presentation improved our comprehension of the study case, which provided a
thorough analysis of Chipotle's food safety challenges, focusing on the importance of revising
food-handling standards, types of controls, and measures for ensuring compliance and
performance. Chipotle Mexican Grill, renowned for its commitment to providing healthy, non-
GMO, and organic food, faced significant challenges due to food contamination issues in 2015.
The company's expansion to over 1,500 locations complicated the maintenance of its “food with
integrity” promise, leading to outbreaks of E. coli, salmonella, and norovirus.

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In question 18-13, the presentation team showed some importances of revising food-handling
standards. These importances include rebuilding brand reputation, avoiding legal and financial
risks, regulatory compliance, and customer safety. Last but not least, preventing future
contamination such as preventing further outbreaks of foodborne illnesses, safeguarding public
health.

In question 18-14, feedforward controls are the most crucial for Chipotle, given the need for
proactive prevention of food safety issues. Concurrent controls are also vital for day-to-day
operations, while feedback controls help refine practices based on past experiences.

In question 18-15, as the information provided by team 7, there are 4 methods that Chipotle uses
to ensure employee compliance. The first one is the training programs which is a comprehensive
training on food safety, hygiene, and emergency protocols. Secondly, open communication, there
are many channels for reporting concerns and sharing best practices. The third one is employee
involvement, meaning to engage staff in food safety decisions to foster a sense of ownership.
Last one is motivation and recognition.

In the last question, the presentation team provided 4 measures of organizational performance
that Chipotle management should use. The first one is food safety compliance, which is
monitored through regular inspections and customer feedback. Secondly, supply chain
performance, assess reliability and efficiency in meeting demand. The third one is operational
efficiency such as track inventory management, portion control, and waste reduction. Last one is
financial performance, for instance, evaluating profitability, revenue growth, and cost
management.