Đúng 35c sai 5c

Question 1: At Hard Rock Café, tasks that reflect operations or operations management include:
Question 1 options:

designing efficient layouts.

providing meals.

receiving ingredients.

preparing effective employee schedules.

all of these.

Question 2 (2.5 points)

An operations task performed at Hard Rock Café is:
Question 2 options:

borrowing funds to build a new restaurant.

advertising changes in the restaurant menu.

designing efficient kitchen layouts.

managing the payroll for employees.

overseeing financial reports.

Question 3 (2.5 points)

Operations management is applicable:
Question 3 options:

mostly to the service sector.

to services exclusively.

mostly to the manufacturing sector.

to all firms, whether manufacturing or service.

to the manufacturing sector exclusively.

Question 4 (2.5 points)
Which of the following are the primary functions of all organizations?
Question 4 options:

production/operations, marketing, and human resources

marketing, human resources, and finance/accounting

sales, quality control, and production/operations

marketing, production/operations, and finance/accounting

research and development, finance/accounting, and purchasing

Question 5 (2.5 points)

Which of the following tasks within a manufacturing firm is performed by the operations
function?
Question 5 options:

market research

borrowing funds

sales promotion

stock issue

quality assurance and control

Question 6 (2.5 points)

What is a global network of organizations and activities that supply a firm with goods and
services?
Question 6 options:

supply tree

provider network

supply chain

vendor network
 vendor tree

Question 7 (2.5 points)

Which of the following fosters specialization and worldwide supply chains?
Question 7 options:

more expensive transportation

instant communication

economies of scope

managers with a broad knowledge of many things

high trade tariffs

Question 8 (2.5 points)

What are the five elements in the management process?
Question 8 options:

plan, direct, update, lead, and supervise

accounting, finance, marketing, operations, and management

organize, plan, control, staff, and manage

plan, organize, staff, lead, and control

plan, lead, organize, manage, and control

Question 9 (2.5 points)

Which of the following is NOT an element of the management process?
Question 9 options:

controlling

leading

planning

pricing
 staffing

Question 10 (2.5 points)

An operations manager is NOT likely to be involved in:
Question 10 options:

the design of goods and services to satisfy customers' wants and needs.

the quality of goods and services to satisfy customers' wants and needs.

the identification of customers' wants and needs.

work scheduling to meet the due dates promised to customers.

maintenance schedules.

Question 11 (2.5 points)

Which of the following statements regarding Boeing is NOT true?
Question 11 options:

Boeing has found partners in over a dozen countries.

Boeing products include both commercial and military aircraft.

Almost half of the world airline fleet consists of Boeing airplanes.

Boeing strategically does not buy components from China due to WTO regulations.

Boeing's enormous global supply chain delivers more than a billion parts and subassemblies to Boeing
plants every year.

Question 12 (2.5 points)

Maquiladoras:
Question 12 options:

are Mexican factories frequently located along the U.S.-Mexico border.

are subject to increased duties and tariffs under NAFTA.

is the name of the free trade agreement between USA, Canada and Mexico.
 is the name of special manufacturing units located in Spain.

is an operational hedging strategy for building extra production capacity.

Question 13 (2.5 points)

Cost reduction in international operations can take place because of:
Question 13 options:

lower taxes and tariffs.

lower wage scales.

lower indirect costs.

less stringent regulations.

all of the above.

Question 14 (2.5 points)

Which of the following did the authors NOT suggest as a reason for globalizing operations?
Question 14 options:

reduce costs

improve the supply chain

pursue stockholder approval ratings

understand markets

attract and retain global talent

Question 15 (2.5 points)

Which of the following activities takes place most immediately once the mission has been
developed? Đáp án khác là E) Operational tactics are developed.
Question 15 options:

The firm develops alternative or back-up missions in case the original mission fails.

The functional areas develop their functional area strategies.

 The functional areas develop their supporting missions.

The ten OM decision areas are prioritized.

Operational tactics are developed.

Question 16 (2.5 points)

Which of the following statements about organization's strategy is FALSE?
Question 16 options: đáp án khác là b

They reflect an organization's purpose.

They are formulated after the organization's mission is determined.

They help determine how an organization expects to achieve its mission.

An organization's strategy exploits opportunities and threats.

Each functional area of the organization will have a strategy.

Question 17 (2.5 points)

The fundamental purpose of an organization's mission statement is to:
Question 17 options:

create a good human relations climate in the organization.

define the organization's purpose in society.

define the operational structure of the organization.

generate good public relations for the organization.

define the functional areas required by the organization.

Question 18:
Which of the following statements is TRUE?
Question 18 options:

Corporate mission is shaped by functional strategies.

Corporate strategy is shaped by functional strategies.

 Functional strategies are shaped by corporate strategy.

External conditions are shaped by corporate mission.

Functional area missions are merged to become the organizational mission.

Question 19 (2.5 points)

Which of the following is LEAST likely to be a low-cost leadership competitive advantage? Đáp
án khác là c, broad product line
Question 19 options:

low overhead

effective capacity use

inventory management

broad product line

mass production

Question 20 (2.5 points)

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A firm can effectively use its operations function to yield competitive advantage through all of
the following EXCEPT:
Question 20 options:

customization of the product.

setting equipment utilization goals below the industry average.

speed of delivery.

constant innovation of new products.

maintaining a variety of product options.

Question 21 (2.5 points)

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Which of the following statements regarding Bechtel is NOT true?
Question 21 options:

Its competitive advantage is project management.

Bechtel was the construction contractor for the Hoover Dam.

By the end of 1970s, Bechtel had moved from nuclear power construction to nuclear cleanup projects.

Bechtel handled the project management of the 1984 Los Angeles Summer Olympics.

Even though Bechtel is over 100 years old, the Kuwaiti oil fields was its first project.""

Question 22 (2.5 points)

Which of the following statements about Bechtel is TRUE?
Question 22 options:

Even though Bechtel is over 100 years old, the Kuwaiti oil fields was its first project.""

Bechtel is the world's premier manager of massive construction and engineering projects.

Bechtel's competitive advantage is supply chain management.

While its projects are worldwide, its network of suppliers is largely in the United States.

All of these are true.

Question 23 (2.5 points)

Which of the following projects was NOT completed by Bechtel? Đáp án khác là e Getty center.
Question 23 options:

Hoover Dam

Boston Central Artery/Tunnel

Trans-Arabian Pipeline
 Channel Tunnel

Getty Center

Question 24 (2.5 points)

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A project organization:
Question 24 options:

is effective for companies with multiple large projects.

is appropriate only in construction firms.

often fails when the project cuts across organizational lines.

is most helpful for ongoing projects with no termination date.

is most helpful when the work contains simple and unrelated tasks.

Question 25 (2.5 points)

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A code of ethics especially for project managers:
Question 25 options:

has been established by the Project Management Institute.

has been formulated by the Federal government.

has been formulated by the World Trade Organization.

is inappropriate, since everyone should use the same guidance on ethical issues.

does not exist at this time.

Question 26 (2.5 points)

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Ethical issues that may arise in projects large and small include:
Question 26 options:

gifts from contractors.

exaggerated expense reports.

compromised quality standards to meet bonuses or avoid penalties related to schedules.

pressure to mask delays with false status reports.

all of the these.

Question 27 (2.5 points)

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Project scheduling serves all the following purposes EXCEPT which one?
Question 27 options:

It shows the relationship of each activity to others.

It identifies the precedence relationships among activities.

It encourages the setting of fuzzy time and cost estimates for each activity.

It shows the relationship of each activity to the whole project.

All of these are true.

Question 28 (2.5 points)

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Which of the following statements regarding Gantt charts is TRUE?
Question 28 options:

Gantt charts give a timeline and precedence relationships for each activity of a project.

Gantt charts use the four standard spines of Methods, Materials, Manpower, and Machinery.

Gantt charts are visual devices that show the duration of activities in a project.

Gantt charts are expensive.

All of these are true.

Question 29 (2.5 points)

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The control of projects involves close monitoring of which of the following?
Question 29 options:

resources

costs

quality

budgets

all of these

Question 30 (2.5 points)

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Projects such as road building and plane building are:
Question 30 options:

ill-defined.
 well-defined.

agile.

not defined.

none of these.

Question 31 (2.5 points)

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What two numbers are contained in the daily report to the CEO of Walt Disney Parks & Resorts
regarding the six Orlando parks?
Question 31 options:

yesterday's forecasted attendance and yesterday's actual attendance

yesterday's actual attendance and today's forecasted attendance

yesterday's forecasted attendance and today's forecasted attendance

yesterday's actual attendance and last year's actual attendance

yesterday's forecasted attendance and the year-to-date average daily forecast error

Question 32 (2.5 points)

As compared to long-range forecasts, short-range forecasts: đáp án khác là e, none of these
Question 32 options:

are less accurate.

deal with less comprehensive issues supporting management decisions.

employ similar methodologies.

all of these

none of these

Question 33 (2.5 points)

One use of short-range forecasts is to determine:
Question 33 options:

planning for new products.

cash budgeting.

research and development plans.

facility location.

production levels.

Question 34 (2.5 points)

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Forecasts are usually classified by time horizon into which three categories?
Question 34 options:

short-range, medium-range, and long-range

finance/accounting, marketing, and operations

strategic, tactical, and operational

exponential smoothing, regression, and time series

departmental, organizational, and industrial

Question 35 (2.5 points)

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Which of the following is NOT a step in the forecasting process?
Question 35 options:
 Determine the use of the forecast.

Eliminate any assumptions.

Determine the time horizon of the forecast.

Select the forecasting model.

Validate and implement the results.

Question 36 (2.5 points)

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The first step in the forecasting process is to:
Question 36 options:

determine the use of the forecast.

select the items to be forecasted.

determine the time horizon of the forecast.

select the forecasting model.

make the forecast.

Question 37 (2.5 points)

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The last step in the forecasting process is to:
Question 37 options:

determine the use of the forecast.

select the items to be forecasted.

 determine the time horizon of the forecast.

validate and implement the results.

make the forecast.

Question 38 (2.5 points)

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The two general approaches to forecasting are:
Question 38 options:

qualitative and quantitative.

mathematical and statistical.

judgmental and qualitative.

historical and associative.

judgmental and associative.

Question 39 (2.5 points)

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Which of the following uses three types of participants: decision makers, staff personnel, and
respondents?
Question 39 options:

jury of executive opinion

sales force composite

Delphi method

associative models
 time series

Question 40 (2.5 points)

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The forecasting technique that pools the opinions of a group of experts or managers is known as:
Question 40 options:

the expert judgment model.

multiple regression.

jury of executive opinion.

market survey.

management coefficients.