UNIVERSITY OF ECONOMICS AND TECHNOLOGY FOR INDUSTRIES

FACULTY OF FOREIGN LANGUAGES

Nguyen Thi Le Thuy (ED)

Pham Thi Nhan, Hoang Thi Anh Nguyet,
Tran Thi Thanh Phuong, Tran Kim Yen

FOR INTERNAL USE ONLY

 TABLE CONTENTS
LIST OF ABBREVIATION

PREFACE

CHAPTER 1: INTRODUCTION 1

1. Overview of the TOEIC tests 1

2. Structure of the TOEIC tests 1

3. Topics of the TOEIC tests 1

CHAPTER 2: CONTENTS 10

PART A: THEORY 10

Unit 1: Photos 10

Unit 2: Questions- Responses 14

Unit 3: Conversations 22

Unit 4: Talks 27

Unit 5: Incomplete Sentences 31

Unit 6: Text Completion 46

Unit 7: Reading comprehension 52

PART B: PRACTICE TEST 65

PART C: GRAMMAR PRACTICE 111

CHAPTER 3: SAMPLE TEST (LISTENING + READING) 151

ANSWER KEYS 183

SCRIPTS 185

REFERENCES 203
 LIST OF ABBREVIATIONS

Od. Abbreviations Meaning

1 Adj Adjective

2 Adv Adverb

3 E.g For Example

4 N Noun

5 O Object

6 P.p Past participle

7 Prep Preposition

8 S Subject

9 TOEIC Test of English for International Communication

10 UNETI University of Economics – Technology for Industries

11 V Verb
 PREFACE
The book "English for Input Enhancement -TOEIC" is compiled for mass
students who have not passed the English entrance exam at the University of
Economics-Technology for Industries.
The book consists of 3 chapters, a sample test, and a support section with
scripts and answer keys. Each lesson in the book consists of two parts: listening and
reading. The Listening section is to introduce each skill in the listening test and then
practice each skill. The Reading section includes specific clear grammar instructions
followed by practice on that grammar topic. After Theory part, there are several
Practice Tests for students to practice real TOEIC test of each part. Grammar Practice
parts on grammar topics learned in class. There are also some review sections to
summarize learned grammar knowledge. In Chapter 3, there is a sample test that gives
students the opportunity to take a standard-length and low-level TOEIC test. Students
are introduced to the new format of the TOEIC test with 100 listening questions and
100 reading questions.
The support section includes reference materials for the above content,
including readings for the listening exercises in each lesson and sample test, answer
keys for each lesson and sample test, and a sample answer sheet used when taking the
sample test.
In an attempt of enriching the TOEIC materials for mass UNETI students, we
have tried to compose this book systematically and elaborately. It would be grateful if
constructive comments are contributed to the book. Please send all the responses to
ntlthuy@uneti.edu.vn.
Thank you!
Hanoi, August 2021
On behalf of editors group

Nguyen Thi Le Thuy

 CHAPTER 1: INTRODUCTION
1. Overview of the TOEIC test
TOEIC stands for Test of English for International Communication. This is an
English proficiency test of people whose mother tongue is not English. The test results
show the candidate's proficiency in communicating in English in an international
working environment.
The test consists of two main parts: Listening Comprehension and Reading
Comprehension. The content of the test is related to English in everyday life, so
candidates do not necessarily have specialized knowledge or vocabulary. The
Listening Comprehension test tests your ability to understand English. The Reading
Comprehension test tests your knowledge of grammar and vocabulary, and your ability
to understand short texts, long texts, single passages, double passages, and even three-
paragraph passages.
TOEIC is a paper-based multiple choice test. The test has a total of 200
questions, the test time is about 120 minutes. The listening comprehension test and the
reading comprehension test are timed separately. Below is a summary of the exam
structure.
2. Structure of the TOEIC test

Part 1: Listening Part 1: Photos 6 45’ 495

Part 2: Questions- response 25

Part 3: Conversations 39

Part 4: Talks 30

Part 2: Reading Part 5: Sentence completion 30 75’ 495

Part 6: Text completion 16

Part 7: Reading 54
comprehension

Total 200 120’ 990

3. Topics of the TOEIC test

The TOEIC test has a variety of topics covering a variety of situations and
activities in the work environment and in everyday life.

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Commercial Contracts, negotiations, marketing, sales, mergers and acquisitions

Office Office of Management, memo, phone, fax, email, stationery

Accounting Investment Finance, Taxation, Accounting, Bookkeeping, Banking

Human Recruitment, promotion, retirement, salary, advertising,

Resources employment, benefits

Cooperation in Research and development of products

development

Manufacturing Factory management, product quality management, production line

Technological Electronics, computers, laboratories and related instruments,

engineering technical specifications

Shopping Purchases, orders, deliveries and invoices

Housing Architecture, buying a house, renting a house, paying electricity/gas

bills
Real estate

Traveling Public transport, ticket purchase/sale, entrance ticket, hotel, trip

cancellation/postpone

Cuisine Party, reservation, reception

Entertainment Movies, music, art, media

Health Hospital, doctor, medical examination, medical insurance

LISTENING SECTION
In this test you need to show your listening comprehension ability in English.
This part consists of four parts, each with its own instructions.
PART 1: PHOTOS
Instructions for doing Part 1 are as follows:

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 Direction: In this section, you will hear four
sentences about each picture in the test book.
After listening to all four sentences, you must
choose the sentence that best describes what you
see in the picture. Then find the question number
on the answer sheet and tick your choice.
Sentences are read only once and are not printed
in the test book.
Listen to the following four sentences
Statement B "The woman is typing on a laptop," is the best description of the picture,
so you should select answer B and mark it on your answer sheet.

TASK TIPS
- Look through the pictures before listening to read the description sentences. Answer
the questions “Who?”, “What?”, “Where?”
- Focus on understanding the overall meaning of descriptive sentences.
- Answer the questions as quickly as possible. If there is no answer, guess to choose
one and then move on to the next picture.
TRAPS
- There may be similar sounding words in the wrong answer choices compared to the
correct answer.
Example: In the above example, there may be a wrong answer option “The woman is
typing on a computer”
- The wrong answer choices can be one word more correct than the correct answer.
Example: The computer is for sale/The woman is sitting with some friends
PART 2: QUESTION AND RESPONSES
Instructions for doing this part are as follows:

Directions: In this part, you will hear a question or statement with three answer
choices: A., B. and C.. Choose the best answer and mark one of the letters A., B. or C.
on the multiple choice answer sheet. Each sentence is read only once and is not printed
in the test book.
Listen to the following four sentences:

You will hear: You will then hear: Sample Answer:

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 Good morning, John A. I'm fine, thank you
How are you? B. I'm in the living room
C. My name is John

Choose the best answer to the question “How are you?” is A., “I’m fine, thank you”.
So you should mark option A.

TASK TIPS
- The first word in the question will help you determine the correct answer type
What, where, who, why, how  used to ask for information
Do, does, did, are, is, will, can  usually answer Yes/No
- Questions with the word "or" and in the content require a choice, the answer cannot
be Yes/No
“Did you stay home or go out last night?” “I went to a movie”
- Sometimes you will hear a statement, not a question, but this statement still needs an
answer. "Thanks for the dinner." "Nothing!"
TRAPS
- Pay attention to homonyms
Example: too, two, to
- Pay attention to the tag questions
For example: “The movie is great, isn't it?”
- Pay attention to indirect answers. Sometimes the answer to a Yes/No question doesn't
need the word "yes" or "no".
For example: “Does the car have enough gas?” “I just filled up with gas yesterday”
PART 3: SHORT CONVERSATIONS
Instructions for doing Part 3 are as follows:

Direction: In this section you will hear some dialogue between two or three people.
You must answer three questions about the content of each conversation. You must
choose the best answer for each question and mark one of the letters A., B., C. or D. on
the answer sheet. Each talk is read only once and is not printed in the test book.

TASK TIPS

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- Read the question before listening to the conversation. If you have time, you should
also look through the answer options.
- When listening to conversations, try to figure out where the speakers are
- Read all answer choices before choosing.
TRAPS
- Note that there will be answers with correct content but not related to the question.
Don't be too hasty in answering. Please read all options before ticking
- Be careful with numbers that can be distracting, such as dates, times, and numbers of
people or things. Reading the questions ahead of time can help you hear the
information you need.
PART 4: SHORT TALKS
Instructions for the Part 4 are as follows:

Directions: In this section, you will listen to a short talk given by a speaker. You must
answer three questions about the content of a talk. Choose the most appropriate answer
for each question and mark one of the letters A., B., C. or D. on the answer sheet. Each
talk is read only once and is not printed in the test book

TASK TIPS
- Listen carefully to the introduction before each talk to know the number of questions
related to the lesson. This intro also indicates the type of information you will hear
(news reports, weather reports, advertisements, recorded messages, announcements,
etc.)
- Try to read the question before you start listening. Therefore, you will hear the
correct information related to the questions.
- Start answering questions as soon as the talk is over.
TRAPS
- Be careful with traps as introduced in the previous section

READING SECTION
In the Reading Comprehension test you need to demonstrate your English
reading comprehension. There are three test sections, each with its own test guide
PART 5: INCOMPLETE SENTENCES
Instructions for doing the Part 5 are as follows:

5
Directions: Each sentence will be missing a word or phrase. There are four answer
options for each question. You must find the correct choice to complete the sentence
and then mark one of the letters A., B., C. or D. on the answer sheet.
For example:
Because the equipment is very delicate, it must be handled with ……..
A. caring B. careful C. care D. carefully
Sample answer:
The correct answer is “Because the equipment is very delicate, it must be handled with
care”. So you need to tick option C..

TASK TIPS
- Don't worry about spelling mistakes, TOEIC has no questions about spelling
mistakes
- Words on either side of the blank can help you find the right answer
- Read the whole sentence to understand the meaning before answering the question.
TRAPS
- Beware of answer choices that contain the wrong word
For example: drove, drives, driving
- Be careful with words that have the same beginning or ending letters
Example: return, retire, reuse
- Beware of misleading words
Example: affect/effect, lend/borrow
PART 6: INCOMPLETE TEXT
Instructions for doing part 6 are as follows:

Directions: Section 6 has 4 texts, each with four blanks. Each blank will be a missing
word, paragraph or sentence. Find the best option to complete the blank and then mark
one of the letters A., B., C. or D. on the answer sheet.
For example:
Questions 143-146 refer to the following email
To: Department Manager
From: Sherri L.Smith- Senior Engineer

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Subject: Gaming Lap Magazine Review
A recent review in Gaming Lap Magazine Review praised our GQ gaming laptop
series highly. The design and value for money in particular, setting us (143) ………
from many of our competitors.
The review was not entirely (144)………, however. It seems that independent
consumer survey have shown that durability is becoming an issue for many owners.
My own research has revealed that some of the plastic (145)……. in the machines
deteriorates over a period of time due to the constant heat from the graphics module. It
would break off and cause problems with various other components inside the case.
I suggest a two-part solution to this issue. First, we should offer to repair the damaged
computers free of charge. Secondly, we should ensure that higher-grade plastic
components are used from now on. (146)………
143. A. aside B. away C. apart D. ahead
144. A. positive B. critical C. relevant D. competent
145.A. is used B. used C. using D. use
146. A. All the managers are requested to attend the meeting
B. Please conduct a survey of our customers to determine our strengths and weakness
C. I would like your input on these by Friday
D. The editor’s reviews have highlighted some issues with the design of our laptops.
The best choices are:
143. C
144. A
145. B
146. B

TASK TIPS
- Like Part 5, to do Part 6, you have to pay attention to questions about grammar,
vocabulary and vocabulary.
- In the new TOEIC test, each passage has a question asking to choose the appropriate
sentence to fill in the numbered blank. This requires you to properly understand the
content of the passage. You should also pay attention to conjunctions that are used to
change ideas like therefore, however, though, despite…
TRAPS

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- Be careful with words that repeat the meaning
Example: keep on continuing, finally at last.
- Be careful with redundant words
Example: The apple they are fresh
- Pay attention to word type and verb conjugation
- Example: nice/nicely, had gone/has gone
PART 7: READING COMPREHENSION
Instructions for doing homework for Part 7 are as follows

Directions: In this section you will read a number of single, double and third
paragraphs in the form of articles, magazines, letters, advertisements, announcements,
schedules, descriptions. In addition, the exam also includes reading passages in the
form of online chat. After each text is a number of questions. Choose the best answer
for each question and then mark one of the letters A., B., C. or D. on the answer sheet.
Read the following example:
The Greenville Museum of Technology is a “hands-on” museum, designed for people
to experience science at work. Although this kind of museum may be fairly common
nowadays, Greenville was the first of its kind in the United States. Visitors are
encouraged to use, test, and handle the various objects on display. Special
demonstrations are scheduled for the first and second Wednesday of each month at
13:30. The museum is open Tuesday-Friday 12:00-16:30, Saturday 10:00-17:30, and
Sunday 11:00-16:30. Admission is $2 for children and $3 for adults.
At what times during the month can visitors see special demonstration?
A. Every weekend
B. The first two Wednesday
C. One afternoon a week
D. Every other Wednesday
Sample answer:
The reading says special referrals are held on the first two Wednesdays of each month.
So you should choose answer B..
TASK TIPS
- First skim the passage and the questions before reading the passage because you can
still answer the question without understanding the passage. Then go back to the text
to find the information that answers the question.

8
- While reading the passage, answer the questions yourself: “Who is this reading for?
Why was it written?"
TRAPS
- Multiple choice answers using information mentioned in the passage. However, these
options may not directly answer the question.
- As in the other test, you need to be careful with words with similar pronunciation,
misleading numbers, wrong word forms, as well as words with similar meanings.
- Don't be confused by questions that have the following form:
For example:
+ Which of the following is NOT mentioned in the passage?
+ The passage mentions all of the following, EXCEPT….
- Just read the answer choices and find the wrong or off topic choices

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 CHAPTER 2

UNIT 1

PART 1: PHOTOS

Photos of people, objects and scenes

1. PHOTOS OF PEOPLE

Photos of people consist of photos describing one person and photos describing more
than one person. In the former, the correct answer must describe the action,
appearance, state, or location of the person in the photo. In the later, the correct
answer must describe the action, general state, or location of the people in the
photograph, or the action, appearances of each person. You have to select the
statement that best describes the photos
Example 1: Choose the statement that best describes the photo.

A. She is painting a picture

B. She is sitting on a beach
C. She is crossing the street
D. She is looking at a painting on the wall

Photos describing one person

For this photo, the correct answer will be the statement that describes the action or
outstanding features of the person.
- Statement A. best describes the photo which shows a person sitting and painting. An
incorrect answer is the one that employs verbs /nouns relating to the wrong action/
appearance/ location of the person, or wrongly describes the surrounding objects.
- Statement B. correctly describes the state of the person, which is sitting, but the
location is wrongly described.
- Statements C. and D. are also completely wrong because of the wrong action
(crossing the street) and the incorrect location of the painting (on the wall)
Example 2: Choose the statement that best describes the photo.

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 A. People are looking at fish
B. People are fishing
C. People are diving
D. People are washing their cars

Photo describing more than one person

The correct answer is the statement that describes the general action, appearance, or
location of the people. Statement A describes the general action of the people, which
is observing the fish in the tank. Statement B is misleading because of the verb fish.
Both statement C and D are incorrect because they describe the wrong action (diving
and washing their cars)

PRACTICE: Listen and choose the statement that best describe each photo

1. 6.

2. 7.

3. 8.

4. 9.

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5. 10.

2. PHOTOS OF OBJECTS /SCENSES

Photos of objects in such places as bookstores, libraries, stores, restaurants, kitchens,

bedrooms, living rooms, etc. and photographs of scenes such as roads, parks, lakes,
beaches, airports, train stations, junctions, outdoor cafeterias, department stores, etc.
are most commonly shown in Part 1. Generally, photos of objects are usually taken in
close-up, while photos of scenes are taken from afar. Sometimes, there are also
people in these photos.
Example 1: Choose the statement that best describes the photo.

A. The store is crowded with shoppers

B. Shoes are on display in a store
C. A woman is taking off her shoes
D. Some shoppers are trying on shoes

Photo describing objects

The correct answer choice is the one which describes the location and state of the
objects. Statements A, C, and D are wrong because there is nobody in the
photograph. Statement A, C, and D are also distractor s because they use the words
store and shoes related to the photograph. Only statement B correctly describes the
state and location of the objects.
Example 2: Choose the statement that best describes the photograph.

A. The building are under construction

B. Construction vehicles have been parked near
the trees
C. Cars are parked on both sides of the street
D. A person is getting in a car

Photo describing scenes

Because the buildings in the photo have been finished, it is incorrect to say they are

12
under-construction; therefore, statement A is wrong. Statement B is misleading
because it states the fact that the vehicles have been parked near the trees; in fact,
they are not construction vehicles. Statement D incorrectly describes the action of
the person. Therefore, statement C, which states that the cars are parked on both side
of the street, is the correct answer choice. Generally, when there are many vehicles in
a photo, you should pay attention to their general state.

PRACTICE: Listen and choose the statement that best describe each photograph

1. 6.

2. 7.

3. 8.

4. 9.

5. 10.

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 UNIT 2

PART 2: QUESTIONS AND RESPONSES

1. QUESTIONS WITH WHO

The question word Who is used to ask about somebody who is doing an action or
somebody who is the object of an action.
Most of correct answers will mention a person's name, title, position, or his/her
company's name. The most important thing when listening to responses to a question
with Who is to think of some proper noun. The proper noun may be a person's name
or a geographical name. Besides, the correct responses may mention a person's title or
position. So, you should learn vocabulary about professions, positions, and titles.
- Sometimes, questions with the question word Who may have correct responses
indicating a location/ place.
E.g: Who has the copy of the budget report? -> It’s on your desk.
- When the listener is not sure about the response, he/she can say
I have no idea/I’m not sure/I don’t know/Why are you asking?
- For information questions with question words, it is absolutely wrong if you choose
the responses starting with Yes/No.
- Some responses which contain similar sounding words or words of the same form
but different parts of speech are often used as distractors. You need to fully
understand the questions to be able to choose the appropriate responses.
Example: Listen and choose the best response to the question.
Who will replace Mr. Freeman when he leaves?
A. Mr. Washington will.
B. Yes, it’s a beautiful area.
C. I'm not sure where he lives.
Even if you only hear the phrase Who will, you can easily choose response A because
it refers to a person’s name. Response B is absolutely wrong because it starts with
Yes. Response C entraps you by using the word lives which sounds similar to leaves
in the question.
Always remember that repeated words or similar sounding words like those in the

14
questions are often the distractors.

PRACTICE: Listen and choose the correct response to each of the questions.

1 2 3 4 5 6 7 8 9 10

2. QUESTIONS WITH WHERE

- The question word Where is used to ask about the location, place, direction of
people or things.
- Most correct responses have the structure preposition + noun/noun phrase of
location/place.

Below are common prepositions used in responses to the questions with Where:

in the desk drawer, in the storage room, in

in + area/place
Singapore.
at + building/place at the conference center, at the comer of the
street.
on + (building) on the second floor, on Ms. Smith’s desk, on
floor/furniture/street Main Street.

to + destination to the head office

from + source from the supply cabinet
next to/near + location next to the grocery store, near the park.

across + street right across the street

in front of + building in front of the bank
Sometimes, the correct response does not mention a specific location, but it indicates a
person who has a certain object.
E.g: Where is the monthly sales report? —> Mr. Jackson has it.

Example: Listen and choose the best response to the question.

Where is your new office building? A. At the end of King Street.
B. Yes, that's my job.
C. I worked for five years.

15
It is impossible to choose a response starting with Yes/No for a question with the
question word Where. Therefore, response B is wrong. Response C entraps you by
using the word work which has a connection with office while the meaning of the
whole statement is irrelevant to the question. Only response A mentions a specific
street name, which corresponds to the question.

PRACTICE:

1 2 3 4 5 6 7 8 9 10

3. QUESTIONS WITH WHEN

- The question When is used to ask about time such as parts of day, times of day,
days, dates, years, decades, etc.
- The present simple tense is mostly used in the questions with When but they may
refer to the future, especially when they involve such verbs as plan, suppose, and
expect. The correct response may use a verb in the future tense.

Below are prepositions usually found in responses to the questions with When

in + duration/month/year in about ten minutes, in two months, in July.

at + specific time at 9 o’clock, at 8:15 a.m. , at the end of next month.

on + day/date on the first day of September, on March 2.

by + time/day/date by 8 o'clock at the latest, by the end of this week.

not until + time/day/date not until next week, not until Wednesday.

Example: Listen and choose the best response to the question.

When is the workshop supposed to end? A. At 3 o'clock.

B. It does not work.
C. At the end of the corridor.
Response A is the correct choice because it mentions a specific time. Response B is
misleading because it uses a similar sounding word (work - workshop). Response C
is incorrect because it indicates a location.

PRACTICE: Listen and choose the correct response to each of the questions.

16
 1 2 3 4 5 6 7 8 9 10

4. QUESTIONS WITH WHY

The question word Why is used to ask about the reason for a(n
event/condition/problem/change of a plan.
- Questions with Why account for 3-4 out of 30 questions in Part 2.
- Responses to this question type will provide a reason or cause. Conjunctions or
prepositions of cause such as because, for, because of, due to are frequently used. A
to-infinitive phrase may also be used to show purpose.
- However, a correct response does not always start with because. In most cases,
because is omitted, so you must understand what the question asks about in order to
choose the correct response.
Example: Listen and choose the best response to the question.
Why is the bank closed today? A. It is just two blocks away.
B. It is a holiday.
C. Right across the street.
This question asks about the reason why the bank is closed today. Therefore,
response B is the most suitable because it explains that it is a holiday. Responses A
and C are wrong because each refers to a location.
- For questions with Why, you should carefully listen to the whole question and
should not expect a response starting with because. In the actual TOEIC test, most
of the answer choices omit the conjunction because. Sometimes, responses starting
with because turn out to be misleading.

PRACTICE: Listen and choose the correct response to each of the questions.

1 2 3 4 5 6 7 8 9 10

5. QUESTIONS WITH WHAT

- The question word What is used as a pronoun (with the purpose of asking the

17
listener to exactly name the object), and it is also used as an adjective with the
meaning of how, how much/many, which, etc. In the TOEIC test, you often hear
What as an adjective.
- When What is used as an adjective, the noun coming after it is very important
because it will decide different types of responses. Therefore, you must listen
carefully to the noun that follows What.

What plus a certain noun may produce a particular meaning, for example

What time When

What method How

What ~ purpose/What ~ reason/What Why

~ for
What ~ amount/What ~ price How much

Example: Listen and choose the best response to the question.

What time did Mr. Jackson leave the office? A. An hour ago.
B. He doesn’t live there anymore.
C. Yes, he did.
Here, What is used as an adjective because there is a noun following it. What
time is equivalent to When, which asks about time. Therefore, response A is correct
because it provides a specific time. Response B entraps you by using the word live
which has a similar sound to leave in the question. Response C is obviously wrong as
we cannot answer Yes/No to questions starting with a question word.
PRACTICE: Listen and choose the correct response to each of the questions.

1 2 3 4 5 6 7 8 9 10

6. QUESTIONS WITH BE/DO/ HAVE

Questions starting with a form of the verb Be/Do/Have are called Yes/No questions
- Correct responses usually start with Yes/No and are followed by an explanation.
- In the TOEIC test, Sure/Of course/Certainly/Sorry may be heard in place of
Yes/No.
- When the second speaker is not sure of his/her answer, he/she may respond by

18
questioning back. Therefore, you do not have to pay too much attention to the forms
of responses. You should first focus on listening to understand the question.
Example 1: Listen and choose the best response to the question
Are you going to attend the seminar next week? A. I am still looking for a job.
B. That’s very kind of you.
C.Yes, we all have to be there
This question wants to confirm whether the second speaker will attend the seminar
or not. Hence, a Yes/No is expected in the response. When the subject of the
question is you, the answer may start with either I or We. Responses A and B do not
respond to the question. Response C is correct because it starts with Yes and uses be
there to replace the phrase attend the seminar in the question.
Example 2: Listen and choose the best response to the question
Do you have my business card? A. No, could you give it to me?
B. I’ll send a postcard.
C. He may be busy
This question requires a Yes/No response for confirmation. Response A is, hence,
correct because it starts with No and then comes a request for a business card.
Response B entraps you by using the word postcard which sounds partly similar to
card. Response C is also misleading by using busy which sounds similar to business
Example 3: Listen and choose the best response to the question
Have you seen any movies lately? A. No, I haven’t seen her.
B. I’ve been too busy.
C. She was late for the party.
This question also requires a Yes/No response for confirmation. In response A, the
second speaker answers starting with No and then continues I haven’t seen..., which
may make you think that it is a correct answer. However, the object pronoun her is
not relevant to the question. Response C is wrong because it uses a similar sounding
word (late - lately). Only response B is correct, which means the second speaker
has been too busy to see movies lately.

PRACTICE: Listen and choose the correct response to each of the questions.

1 2 3 4 5 6 7 8 9 10

19
 B

7. QUESTIONS WITH CAN/COULD/ WILL/WOULD/SHOULD/MAY

In the actual TOEIC test, the frequency of modal verbs in questions is arranged as
follows can/ could/ will/would/should/may
- Questions starting with Can/Could you are used to ask the second speaker to do
something. When the second speaker accepts the request, he/she will respond with
Yes/Sure/Okay/Of course/No problem. When he/she wants to refuse, he/she will say
I’m sorry, but I’d love to, but ~.
- Questions starting with Would you are-used to ask the second speaker to do
something, invite him/her to do something, or propose doing something for him/her.
When it is a proposal or an invitation, the second speaker will say Yes/Sure/Thank
you/I’d love to/That sounds good for acceptance. When it is a request, the response
will be similar to that to questions starting with Can/Could you. Last, the responses
for refusal are almost the same as those to the questions starting with Can/Could
you.
- Questions starting with Should I/we are used to ask for advice. The correct
response usually starts with Yes/No and adds a further comment.
- Questions starting with May I and Can/Could I/we are used to ask for permission.
The correct responses usually give a phrase/sentence showing agreement.
Example 1: Listen and choose the best response to the question.
Could you take me to the railway station?
A. No problem.
B. I missed the train.
C. There is a stationery store down the street.
A is the correct response because it shows acceptance to the request by saying No
problem which means Yes, certainly/I will. Response B is a distractor because it
uses the word train which is associated with railway station. Response C is also a
distractor because it uses a similar sounding word (stationery - station).
Example 2: Listen and choose the best response to the question.
Would you like to taste a free sample of our new chocolate?
A. No, it’s free of charge.
B. This camera is very simple to use.

20
 C. Sure, it looks delicious.
This question is used to invite the second speaker to taste the chocolate. Therefore,
C is the correct response because it indicates acceptance by saying Sure; besides, it
adds a further comment on the chocolate (it looks delicious). Though response A
shows refusal by saying No, the rest of the response is Irrelevant to the question.
Response B is also misleading because it uses the word simple which sounds similar
to sample in the question.
Example 3: Listen and choose the best response to the question.
Should I wear a warm coat today? A. Where did you put it?
B. Yes, it’s too cold today.
C. The coat looks great on you.
This question uses the modal Should to ask for advice. Its response should start with
Yes/No. Therefore, B is the correct response because it starts with Yes and adds a
further comment (it’s too cold today). Response A uses a similar sounding word
(Where - wear), which is misleading. Response C confuses you by repeating the
word coat in the question.

PRACTICE: Listen and choose the correct response to each of the questions.

1 2 3 4 5 6 7 8 9 10

21
 UNIT 3

PART 3: CONVERSATIONS

1. QUESTIONS WITH WHERE, WHAT

Where In Part 3, questions with the question word Where usually ask
about where the conversation takes place, where the speakers
work (office, city, etc.), where the speakers want to go, etc.

What Questions with the question word What usually ask about the
general subject of the conversation, or what one or both
speakers are doing or are going to do.

Example: Listen to the conversation and choose the best answer to each question
1. Where most likely are the speakers?

A. At a post office C. At a hotel

B. At a restaurant D. At a bookstore

2. What does the man want?

A. He wants to call a taxi. C. He does not want to be

B. He wants a wake-up call. D.
disturbed.
He wants to change his order.
W:(1) Front desk. How can I help you?
M: (1)This is Mr. Park in Room 7104. (2) Can I ask for a wake-up call at 6:30 a.m.?
W: Yes, you can, sir. I will add you to our list.
M: Thank you.
1. Before listening, you should quickly preview the questions to predict the main
ideas.
2.To answer Question 1, you cannot simply listen for the name of the location,
which is seldom provided in the conversation. You need to listen for vocabulary
that is tied to a certain location.
3.The underlined parts marked (1) in the script are the key phrase and sentence to
find out the correct answer to Question 1: the man is a guest and the woman Is a
receptionist; certainly, they are at a hotel. From the sentence Can I ask for a wake-
up call at 6:30 a.m.?, you can choose the correct answer to Question 2.

22
PRACTICE
1. Where does the man probably work? A. At a hotel
A. At a post office B. At an airport
B. At a clothing store C. At a bank
C. At a fitness center 6. What will the man do next?
2. What does the woman want to do? A. Pay the charge
A. Try on dresses B. Cancel the ticket
B. Exercise for fitness C. Remove his luggage
C. Buy some drinks 7. Where does this conversation most
likely take place?
3. What is the problem?
A. At a fast food restaurant
A. The man lost his credit card.
B. At a cinema
B. The cash machine does not work.
C. At a French restaurant
C. The woman does not have change
8. What is the problem?
4. What will the man probably do next?
A. The man has to wait for his order.
A. Pay with his credit card
B. The woman gave the wrong drink.
B. Go to the cash machine
C. The hot chocolate is sold out
C. Give the woman a receipt
5. Where does this conversation most
likely take place?

2. QUESTIONS WITH WHO, WHAT, WHEN, HOW

Who/What Questions with the question word Who / What are used to ask about
the identity, occupation, workplace, etc. of a person.

When Questions with the question word When are used to ask about time:
parts of day, times of day, days, dates, months, years, decades, etc.

How Questions with How long, How far, and How often are used to ask
about a period of time, distance, and frequency of a repeated action.
Questions starting with How many are used to ask about a quantity
of people or things.

Example: Listen to the conversation and choose the best answer to each question

23
1. How many people will be in the 2. Who most likely is the woman?
party?
A. Six C. Eight A. A teacher C.A police officer
B. Seven D.Ten B.A tour guide D.A restaurant manager
M: (1) Can I reserve a table for six people at 7 o’clock tonight?
M: Wait a second, please. I’ll check for you. (2) (3)We have a table available at a
quarter past seven. Is that okay for you?

M: Yes, that’s fine with me.

1. When a conversation mentions a lot of times, days, dates, etc., you should write down
all of them in detail.

When a conversation mentions a person’s identity or occupation, you have to listen to

either some key words or the whole conversation. Sometimes, you have to guess from the
context.

2. Sentence (1) Can I reserve a table for six people at 7 o’clock tonight? mentions two
figures. While listening, you should take notes of six people and 7 o’clock.

3. From sentences (1) and (2), you can infer that one of the two speakers is a restaurant
staff member, and the other is a customer who is making a reservation.

PRACTICE
1. Who most likely is the man? 4. When is the party most likely taking
place?
A. An interviewer
A. Sunday B. Saturday C. Friday
B. A colleague
5. Where most likely are the speakers?
C. A job applicant
A. At an electronics store
2. What does the man want to do?
B. At an Internet cafe
A. Let the woman rewrite the report
C. At a post office
B. Ask the woman to cancel the
appointment 6. What is the man’s job?
C. Give the woman some advice on the A.A cashier
report
B.A sales assistant
3. How many people does the man
C.A photographer
expect at the party?
7.When will Mr. Brian meet Mr.
A. Fifteen B. Twenty C. Nineteen
Tanaka?
A. At 4 B. At 6 C. At 7

24
8. How long does the flight take? B. Two hours
A. One hour C. Three hours
3. QUESTIONS WITH WHY

Why Questions with the question word Why are used to ask about the reason
why someone does something, why something happens, etc. This type
of questions is thought to be the most difficult in Part 3.

Example: Listen to the conversation and choose the best answer to the question
1. Why does the man want to meet Mr. Jacob?
A. To sign a contract B. To attend a job interview
C. To interview Mr. Jacob D. To deliver a package
[Script]
M: Excuse me, miss. Can you tell me where Mr. Jacob’s office is?
W: Do you have an appointment with Mr. Jacob?
M: Yes, I do. (1)l am here for a job interview. I was told to be here at 2 o’clock.
1. You should preview the question so that you may focus on related information
while listening.
2. From sentence (1) I am here for a job interview, you will understand that the man is
here to attend a job interview with Mr. Jacob. Therefore, B is the correct answer. Do
not confuse with C; it also mentions the word interview, but the fact is that the man
will be interviewed by Mr. Jacob.

PRACTICE
1. Why did the woman miss the 2. Why is the woman unable to buy a
appointment? new car?
A. Her train was delayed. A. She does not have enough money.
B. Her new car has not arrived yet. B. She cannot find the right one for her.
C. She had a trouble with her car C. She prefers to lease a car.
5. Why is the woman staying in the 6. What does the woman want to know?
office?
A. Why the meeting has been canceled.
A. Her meeting has been canceled.
B. What time the man meets his dentist.
B. She is expecting a call from her client.
C. What she needs to tell the man’s
C. She has a meeting in the office. client
25
3. Why is the man not able to meet on manager.
the 17th?
4. When will they meet?
A. He will work in his office.
A. Wednesday morning
B. He will be out of town.
B. Friday morning
C. He will have a meeting.
C. Friday afternoon
7. Why did the man call?
8. Who will Jennifer Ross call?
A. He has an appointment with Mr.
A. Mr. Anderson
Anderson.
B. Mighty Jackson Furniture company
B. He is going to deliver a desk to Mr.
Anderson’s office. C. A building manager

C. He wants to meet the building

26
 UNIT 4

PART 4: TALKS

1. QUESTIONS WITH WHERE, WHAT

Where Questions with the question word Where are used to ask about locations
(where the talk takes place, where the office/building is, where the
meeting is held, etc.).

What Questions with the questions word What are used to ask about the topic
of purpose of the talk. They also ask about some details of the talk,
something that happened in the past or will probably take place in the
future.

Example: Listen to the talk and choose the best answer to each question.
1. What does the man want to do on Friday?
A. He wants to dine out.
B. He wants to go to a concert.
C. He wants to interview the woman.
D. He wants the woman to drop by his house.
2. Where most likely is the man?
A. In his office C. At home B. In a bus D. On the street
[Script]
M: Hello Rebecca, it’s me, Tim. (1)I’m calling you to find out if you’re interested in
going to the concert on Friday. When you receive this message, please call me back.
(2)
I will stay in my office until five thirty this afternoon. I’ll talk to you later. Bye.
1. From sentence (1)... if you’re interested in going to the concert on Friday, you
understand that the man wants to go to the concert.
2. Sentence (2) I will stay in my office until five thirty this afternoon implies that the
man is in his office.

PRACTICE: Listen to each of the talks and choose the best answer to each question

27
1. Where would you hear this type of A. The weather is very cold outside.
announcement?
B. Heavy rain is expected.
A. At a sports center
C. A strong wind is approaching.
B. At a hospital
D. The weather is favorable for the
C. At a stadium flight.
D. At a museum 6. What will happen next?
2. What will happen on October 15? A. Drinks will be served.
A. The swimming pool will reopen. B. Music will be played.
B. The fitness room will be closed. C. The plane will take off.
C. The timetable will be revised. D. The seat belt sign will be turned on.
D. The new website will go online. 7. What is the main purpose of the
speech?
3. What can the listeners find on the
website? A. To introduce a new employee
A. The location B. To introduce a new product
B. The club fees C. To introduce a new project
C. A timetable D. To introduce a new company
D. A discount coupon 8. How long has Diane worked in her
field?
4. Where is the announcement being
made? A. 5 years B. 10 years
A. At a restaurant C. 15 years D. 20 years
B. At a cinema 9. What will Diane do in the company?
C. On an airplane A. Increase sales
D. On a train B. Open an overseas office
5. What does the speaker say about the C. Deal with customer complaints
weather?
D. Lead the Marketing Department

2. QUESTIONS WITH WHO, WHEN, HOW

Who Questions with the question word Who are used to ask about the speaker,
the listener, or the third person mentioned in the talk.

28
 When Questions with the question word When are used to ask about time:
parts of day, times of day, days, dates, months, etc.

How Questions with the question word How, for example, How much, How
many, How often, How far, How long, etc. are used to ask about prices,
quantities, frequency, distance, periods of time, etc.

Example: Listen to the talk and choose the best answer to each question.
1. Who most likely is Olivia Spencer?
A. A delivery person C. A housekeeper
B. A gardener D. A designer
2. When will the speaker start to work?
A. This afternoon B. This morning
C. Tomorrow afternoon D. Tomorrow morning
[Script]
W: Hello, this is Olivia Spencer. I am calling you to confirm that (1)(2)we will start to
work on your garden tomorrow. We will (2)be at your house at 8:30 a.m. and (1)start
our work by cutting lower branches from the trees around your house.
■ confirm branch
1. From the underlined parts (1) we will start to work on your garden and start our
work by cutting lower branches from the trees, you can infer that the speaker is a
gardener.
2. From the underlined parts (2) we will start to work on your garden tomorrow and
be at your house at 8:30 a.m., you can know when the speaker starts to work

PRACTICE: Listen to each of the talks and choose the best answer to each question

1. Where does the speaker most likely A. November 24

work?
B. November 21
A. At a telephone company
C. December 21
B. At a travel agency
D. December 24
C. At a hospital
3. How much do customers pay each
D. At a computer manufacturer month?
2. When will the offer end? A.20 dollars
29
B.21 dollars A. Three years
C.24 dollars B. Four years
D.26 dollars C. Five years
4. Who probably is the speaker? D. Six years
A. An interviewer 7. Who most likely is this talk intended
for?
B. An interviewee
A. Job applicants
C. A reporter
B. Customers
D. An analyst
C. Employees
5. What is the purpose of this talk?
D. Visitors
A. To introduce a new manager
8. By how much does the speaker
B. To discuss the result of an interview
plan to increase sales this year?
C. To give details on a hiring procedure
A.7 percent
D. To report the results of a board
B.15 percent
meeting
C.20 percent
6. How long has Catherine Howard
worked at the Chicago office? D.25 percent

30
 UNIT 5

PART 5: INCOMPLETE SENTENCES

1. NOUNS AND PRONOUNS

A noun is a word used to name a person, place, thing, or an abstract idea. A noun
can function as a subject, an object, or a complement in a sentence.
E.g: A doctor helps people. My father is a teacher.
S O S C
A pronoun is used to replace a noun or a noun phrase. There are personal pronouns
(he, she, it, etc.), possessive pronouns (his, her, its, etc.), reflexive pronouns (myself,
yourself, etc.), etc.
A personal pronoun replaces a specific person or thing that has been mentioned.
A possessive pronoun substitutes a noun phrase that indicates a possession relation.
A reflexive pronoun is used to emphasize that it is the subject who does/ did the
action or to show that the object of a verb is the same person or thing as the subject
of a sentence.
E.g: - He has a meeting this afternoon. (Personal pronoun)
- His proposal is better than mine. (Possessive pronoun)
- The president gave a speech himself. (Reflexive pronoun – to emphasize that
it is the president who did it)

PRACTICE
1. Ms. Nora decided to find a solution for the problem by………………….. .
A. her B. hers C. herself D. she
2. Make sure you bring …………… ID to open an account.
A. you B. your C. yours D. yourself
3. …………… for the job must pass a very difficult test.
A. Applying B. Apply C. To apply D. Applicants
4. I need to find …………………. investors for this business.
A. any B. some C. yours D. yourself

31
5. Your ………………. in this matter will be appreciated.
A. cooperation B. cooperating C. cooperate D. to cooperate
6. The recent ………conducted by Today’s Report showed some surprising results.
A. researching B. research C. to research D. researched
7. The …………. will inform you of any changes happening here.
A. managing B. manager C. managed D. manage
8. It costs a lot of money to conduct a(n) ……… to find out customers’ needs.
A. office B. ourselves C. survey D. equipment
9. We asked Ms. Lee if ………………wants to come back later.
A. she B. her C. hers D. herself
10. The assistant decided to deal with the problem by ………………...
A. he B. him C. his D. himself
2. ADJECTIVES AND ADVERBS

An adjective is a word that modifies a noun or a pronoun by describing, identifying,

or quantifying it. An adjective usually comes before the noun it modifies or after a
linking verb. Sometimes, it comes after the object of such verbs as find, make,
keep, etc.
E.g: - A successful project ( Modifying the noun project)
- The project is successful. ( Functioning as a subject complement)
- I found it easy. (Functioning as an object complement)
An adverb is a word that describes a state or an action in more detail by indicating
manner, time, place, cause, or degree.
An adverb can modify a verb, an adjective, another adverb, or a whole sentence. It
is formed by adding the suffix -ly to an adjective (e.g. careful – carefully, sate –
safely, skillfull – skillfully).
E.g: - I completely forgot about the meeting. (Modifying the verb forgot)
- That was very useful. (Modifying the adjective useful)
- Thank you very much. (Modifying the adverb much)
- Unfortunately, I couldn’t make it. (Modifying the whole sentence)
Note: Not all words ending in -ly are adverbs. There are some adjectives that are

32
formed by adding -ly to their nouns.
friend – friendly love – lovely

PRACTICE
1. The ……...report shows that Chilean wine’s market share increased this year.
A. various B. legal C. official D. productive
2. Your company should take ……………. action to solve the problem.
A. proper B. permanent C. competitive D. complimentary
3. The president said that it was the ……… meeting he has ever had.
A. more productive B. productive C. most productive D. productivity
4. The team made a presentation in a very ………....way.
A. impress B. impressive C. impressiveness D. impressively
5. We need to finish the report by next Friday at the ………………
A. later B. late C. latest D. lately
6. Sales directors should go ……………….to Room 100 for another meeting.
A. direct B. directly C. direction D. directive
7. We found the manual absolutely ……… in dealing with customer complaints.
A. importantly B. importance C. important D. importing
8. The more motivated the workers are, the ……... the productivity becomes.
A. high B. higher C. highly D. more highly
9. Please read the instructions as ……………… as possible.
A. careful B. care C. carefully D. more carefully
10. The budget cut made our project ………….. more difficult.
A. many B. very C. so D. even
11. Make sure you have all the …………… data with you.
A. need B. necessary C. necessarily D. needs
12. They …………… renovated the stores in order to attract more customers.
A. late B. recently C. likely D. hard
13. We will discuss who is ……………for the position.
A. afraid B. aware C. eligible D. subject
33
14. The solar panels were not so ……………….as we had anticipated.
A. efficient B. efficiently C. more efficient D. most efficient
3. TENSES
In English, there are simple tenses, progressive tenses, and perfect tenses. The
time of an action or a state will decide the form of the verb in a sentence. In English,
the verb form show different tenses.

Present Past Future

Simple Present simple tense Past simple tense Future simple tense
tenses
I work I worked I will work
She works She worked She will work

Progressive Present progressive Past progressive Future progressive

tenses tense tense tense
I am working I was working I will be working
She is working She was working She will be working

Perfect Present perfect tense Past perfect tense Future perfect tense
tenses
I have worked I had worked I will have worked
She has worked She had worked She will have worked

PRACTICE
1. ICD Co. announced that it would …………….. a new product next year.
A. remain B. conduct C. launch D. renew
2. The secretary…………….. a ticket to New York.
A. booked B. complained C. increased D. met
3. The company decided to ……….. the workforce in the Maintenance Department.
A. afford B. reserve C. postpone D. reduce
4. Mr. Brown ……………..the sales report last week.
A. submitted B. submit C. submits D. submission
5. We…………….. a new model to the China market in a month.
A. introduce B. introduced C. will introduce D. were introducing
6. Last year, my team …………….. a seminar every month.

34
A. held B. holds C. holding D. will holding
7. There …………….. increased concern about our competitors for the last year.
A. have been B. has been C. was D. be
8. The committee …………….. the proposal at the moment.
A. was reviewing B. is reviewing C. reviews D. reviewed
9. By next month, Morgan…………….. in the department for 3 years.
A. is B. was C. has been D. will have been
10. Ms. Sanderson …………….. for a marketing film before she came here.
A. has worked B. works C. working D. had work
4. ACTIVE AND PASSIVE VOICE

The active voice is used when you want to emphasize the agent who performs the
action, whereas the passive voice is used when the focus is on the action itself. Also,
who or what performing the action is unimportant or unknown in the passive voice
The structure of the passive voice is be + past participle (p.p.). Depending on the
tenses, the verb be will be conjugated differently as is , was, will be , etc.
(Active voice) He manages the department.

(Passive voice) The department is managed by him

S be + P.P by + agent (who does the action)
The phrase by + agent can be omitted in the following cases:
- When the agent is unknown (e.g. by someone, by anyone, etc.)
- When the agent is obvious or unimportant (e.g. The robbers finally got caught by the
police.)
- When the agent is very general (e.g. His writings are now widely accepted by the
readers)
- When the agent is a personal pronoun (e.g. by him, by me, by them, etc.)

PRACTICE
1 A lot of errors …………….. in the final report.
A. were found B. found C. find D. be found
2. The company is faced …………….. a financial crisis.

35
A. in B. from C. with D. on
3. The annual conference …………….. in the Chicago Convention Center.
A. holding B. holds C. is held D. to hold
4. A new assistant can …………….. within a month.
A. be found B. is found C. finds D. find
5. This marketing position …….. at least two years of experience in a related field.
A. require B. requiring C. requires D. is required
6. The training is going to …………….. place in the seminar room at 1 p.m.
A. took B. is taken C. taking D. take
7. The lawyer is dedicated …………….. helping small businesses in trouble.
A. to B. with C. of D. in
8. Many changes …….. to the construction plan because the president didn’t like it.
A. have made B. have been made C. made D. are made
9. The president ……………..after he had worked for the company for 30 years.
A. retired B. retiring C. was retired D. retirement
10. The air conditioner ……… to your office no later than tomorrow.
A. delivered B. will deliver C. delivering D. will be delivered
5. TO- INFINITIVE

An infinitive is the base form of a verb.

An infinitive without to is known as a bare infinitive.
A to- infinitive is formed by to + bare infinitive and can function as a noun, an
adjective, or an adverb in a sentence.
- To go on a trip is always fun. Noun (coming in the subject position)
- Can I get you something to drink? Adjective (modifying something)
- You should study hard to pass the exam. Adverb (modifying the verb study and
expressing a purpose)

36
PRACTICE
1. We called the mall …………….. out whether the products were sold out.
A. to finding B. for finding C. to find D. find
2. Mr. Taylor has the ability …………….. people.
A. persuading B. persuade C. to persuade D. persuasion
3. All the employees were asked …………….. the meeting on Saturday.
A. attend B. attended C. attending D. to attend
4. Ms. Watson tried hard to help the customer only …………….. her.
A. upset B. have upset C. upsetting D. to upset
5. …………….. sales, we decided to advertise our products in the local
newspapers.
A. Increase B. Increasing C. Increased D. To increase
6. They finished the research but failed ……………..the results.
A. reporting B. to report C. report D. for reporting
7. The company made every effort …………….. customer satisfaction.
A. boost B. boosting C. to boost D. for boosting
8. I am very pleased …………….. you of our decision.
A. inform B. to inform C. to be informed D. information
9. The purpose of this meeting is ……….. an agreement on your marketing
strategy.
A. to reach B. reach C. reached D. to reaching
10. We believe that Jason is ready …………….. with others.
A. cooperate B. cooperating C. to cooperate D. of cooperating
6. GERUND

A gerund is formed by adding the suffix -ing to bare infinitive. However, not all
words formed with -ing are gerunds. A gerund can be used as a noun.
Grammatically, it can function as a subject, an object, or a complement in a
sentence.
E.g: - Making a plan is important.
S
- He enjoys pointing out mistakes in my reports.

37
 O
- My hobby is traveling abroad.
C
A gerund is a verbal; thus, it also has the characteristics of a verb. A gerund may
be followed by an object or modified by an adverb.
- He enjoys answering my questions.
O
- My vacation plans involve traveling abroad.
Adv
PRACTICE
1. …………………… the restaurant will attract more customers.
A. Renovation B. Renovating C. Renovated D. To renovating
2. The newly hired secretary is good at ………………….
A. organizing B. to organize C. organize D. organization
3. The president suggested ………………. a new staff lounge to better serve the
employees.
A. to build B. build C. built D. building
4. We would like to thank you for ……………….. in our annual conference.
A. participate B. participating C. to participate D. participated
5. Mr. Carter has had difficulty …… experienced research specialists since last
month.
A. find B. finding C. to find D. found
6. Because of the bad economic situation, we could not help_ our New York
branch.
A. close B. closed C. closing D. to close
7. You can simply book your ticket by……… our website or dropping by one of
our stores.
A. visits B. visiting C. visit D. to visit
8. We regret …………….. you that your application has been rejected.
A. to tell B. told C. telling D. tells
9. They stopped ……… the old model in order to promote a newly released one.
A. to sell B. selling C. sold D. sell

38
10. … the number of security guards will hopefully reduce the chance of thefts.
A. Increase B. Increasing C. Increased D. To increasing
7. PARTICIPLES

A participle is a verbal adjective, sharing in part the characteristics of both a

verb and an adjective. There are present participles (formed by bare infinitive + -
ing) and past participles (formed by bare infinitive + -ed or irregular past
participles).
- a disappointing result (Present participle modifies the noun result.)
- newly released products (Past participle modifies the noun products.)
- He stood reading the memo (Present participle is used as the subject
complement.)
S V S complement
Similar to to-infinitives and gerunds, participles also share the characteristics of a
verb. Therefore, there may be an object after a participle, and a participle may be
modified by an adverb.
Cf. Differences between gerunds and present participles
Both gerunds and present participles have the same structure bare infinitive + -
ing. If the structure bare infinitive + -ing states the purpose or function of a
noun, such as a sleeping car (-> a car for sleeping), then it is a gerund. If the
structure bare infinitive + -ing functions as an adjective, such as a sleeping man
(-> a man who is sleeping), then it is a present participle.
PRACTICE
1. Customers ………. our online store complained about the slow shipping.
A. using B. used C. use D. to use
2. The building is in ……………. condition.
A. damaging B. damaged C. damages D. damage
3. When …out the application form, please make sure it does not have any typos.
A. fills B. filled C. to fill D. filling
4. Anyone ………………… in working abroad should talk to a supervisor.
A. interest B. interests C. interesting D. interested
5. Sales this year have been …………… to both the management and the staff.
A. disappoints B. disappoint C. disappointing D. disappointed

39
6. They saw a group of people ……….. the mayor’s office.
A. entered B. entering C. to enter D. entrance
7. …………………… big bonuses last week, all the employees seemed pleased.
A. Given B. Giving C. Give D. To give
8. Mr. Kim’s suggestion was ……. and some concepts were difficult to understand.
A. confuses B. confused C. confuse D. confusing
9. Info Tech is one of the ………….. multinational companies in the nation.
A. leading B. led C. to lead D. lead
10. Please post the …………………. information on the bulletin board.
A. request B. requesting C. to request D. requested
8. CONJUNCTIONS

A conjunction is a word or a group of word that join two sentences or two pasts of a
sentence, i.e, it connects words with words, phrases with phrases, or clauses with
clauses. Conjunctions are divided into two kinds: coordinating conjunction and
subordinating conjunctions.
Coordinating conjunction are used to join two sentences or two parts of a sentence that
are grammatically equal. The two parts may be words, phrases, or clauses.
Subordinating conjunctions are used to join a subordinate clause to a main clause.
Specifically, subordinating conjunctions can join a main clause to a noun clause, an
adjective clause, or an adverb clause.

Conjunction in adjective clauses are, actually, relative pronoun.

Coordinating and, or, so, but, for, nor

conjunctions

Subordinating Conjunctions that, if, whether

conjunctions in noun
clauses

Conjunctions Time when, while, before, after, as soon as,

in adverb until, since
clauses
Reason because, since, as, now that

Condition If, unless, as long as, once, in case,

and although, though, while, even though, even

40
 concession if

Purpose so that, so/such – that, in order that

and result

PRACTICE
1. The executive manager neither sent me a e-mail …………….. called me.
A. and B. or C. nor D. also
2. He did his best, …………… his presentation failed to satisfy the buyers.
A. so B. and C. because D. but
3. ………… the vice president asked us a question, we became really nervous.
A. Although B. Unless C. When D. So
4. ……………………….. business improves, the company will go bankrupt.
A. Since B. Although C. Unless D. If
5. The company is sure …………. the new product will boost its profits.
A. because B. whether C. that D. if
6. Ms. Taylor is …………………….. intelligent that everybody respects her.
A. such B. so C. very D. too
7. …………. the manager was absent, we decided to put off the meeting.
A. Although B. Providing C. Whereas D. Because
8. He was hired ………………… he didn’t have the necessary qualifications.
A. because B. although C. now that D. as
9. …………….. the president will arrive on Friday is not certain.
A. Whether B. Since C. Because D. What
10. The items you requested last week will be delivered either on Monday
……….Tuesday.
A. nor B. or C. and D. so

9. PREPOSITIONS

Prepositions indicate relationships between nouns, pronouns, and other words in

a sentence. Most often, they come before a noun or a noun phrase. Based on their
meanings, prepositions are divided into prepositions of time, place, purpose,
reason, manner, etc...

Some common prepositions

1. AT, IN, ON

41
– At: used before a short time: hours, minutes, seconds …(eg: at 10 o'clock; at
this moment; at 10 a.m)
– On: used before the time only: date, day of the day (in the calendar ...)( eg: on
Sunday; on this day….(
– In: used before long time: month, season, year, …(eg: In June; in July; in
Spring; in 2005…)
2. IN, INTO, OUT OF
– In: use location only (location – no redirect)(eg: in the classroom; in the
concert hal; in the box….)
– Into: used to indicate the movement from outside to inside.
Eg: I go into the classroom.
– Out of: used to indicate the movement from inside to outside.
Eg: I go out of the classroom.
3. FOR, DURING, SINCE:
– For : used to measure time (eg: for two months, for four weeks, for the last few
years…)
– During: used to refer to actions that occur during the duration of things or
events ( eg: during Christmas time; during the film; during the play…)
– Since : used to mark time (eg: since last Saturday, since yesterday)
4. AT, TO
– At: used to indicate the fixation in a relatively small position, because if the
area of that place is larger, we use “in” (eg: at the door; at home; at school, in Ha
Noi; in the world)
– To: used to indicate movement to a place (eg: go to the window; go to the
market)
5. ON, OVER, ABOVE.
– On: used to indicate the position immediately above ( eg: on the table; on the
desk…)
– Over: use only the layers/order above (shirt, pants)
Eg: I usually wear a shirt over my singlet.
– Above: With the meaning above but only the higher than the other lower.
Eg: The ceiling fans are above the pupils.
42
6. TILL, UNTIL
– Till: used for time and space.
Eg: Wait for me till next Friday (time)
They walked till the end of the road. (spatial)
– Until: used with time.
Eg: He did not come back until 11.pm yesterday. (time)
PRACTICE
1. ……………… this construction is over, the building will look different
A. For B. By C. By the time D. During
2. If you have any problems ……………… the service, just let me know.
A. regardless B. regard C. regarding D. regarded
3. The president was standing ……………… the two bodyguards.
A. among B. between C. on D. as
4. I have been working at the bank ……………… three years.
A. for B. during C. while D. with
5. The post office and the police station are ……………… Main Street.
A. on B. in C. at D. of
6. Thank you ……………… your inquiry about our products.
A. to B. as C. of D. for
7. ……………… he has a lot of experience, he was able to get a job easily.
A. Even though B. Because C. Due to D. In spite of
8. The team members had a discussion ……………… the advertisement.
A. to B. with C. about D. from
9. You can get a full refund ……………… 30 days of purchase.
A. to B. within C. for D. as
10. The applicants have to wait……………… next week for the results.
A. until B. by C. despite D. at

10. RELATIVE PROUNOUNS

Relative pronouns do two jobs at a time:

- Acting as the subject or object of a verb in a relative clause
- Joining two clauses together
Since a relative clause starting with a relative pronoun modifies a preceding

43
noun (also callesd an antecedent), it is also named as adjective clause.

There are three kinds of relative pronouns: subject relative pronouns, object
relative pronouns, and possessive relative pronoun.

Indicating people Indicating things / animals

Subject relative Who, that Which, that

pronouns

Object relative pronouns Whom, who, that Which, that

Possessive relative Whose Whose

pronoun

An adverb which introduces a relative clause is called a relative adverb.

Relative adverbs do two jobs at a time:
 Acting as the subject or object inside a relative clause
 Joining the relative clause to a noun in the main clause – rather like a
conjunction
Antecedents Relative adverbs

Indicating places Where

Indicating time When

Indicating reasons Why

PRACTICE
1. Anyone …….. wants to take a vacation this month needs to talk to me today.
A. which B. whom C. who D. whose
2. This manual is for people …………….. native language is not English.
A. whose B. whom C. that D. what
3. The decision …………….. the company made will cause a lot of problems.
A. whose B. who C. what D. that
4. I met the representative …………….. Mr. Reeves talked about.
A. that B. which C. what D. how
5. Mr. Delaney met the person … she recommended for the managerial position.
A. what B. which C. whom D. why
6. The specialist …………….. we just met will be the manager of our team.
A. what B. whose C. who D. when
7. This website is good for people ……….. are thinking about renting a house.

44
A. they B. who C. whom D. them
8. This is the place …………….. we have our annual meeting.
A. when B. where C. why D. how
9. JW, Inc, is one of the major companies …………….. manufactures furniture.
A. where B. whom C. whose D. which
10. …………….. I said to the interviewer was not very clear.
A. What B. When C. Which D. Whose

45
 UNIT 6

PART 6: TEXT COMPLETION

1. SUBJUNCTIVE MOOD

The subjunctive mood is used to express importance, hypothesis, wishes, and

emotion. There are two basic types of subjunctive mood, which are the past
subjunctive and past perfect subjunctive.
The past subjunctive is usually used to refer to a hypothetical present situation.
The past perfect subjunctive is used to refer to a hypothetical past situation.
Besides, there are also the future subjunctive, mix subjunctive, and subjunctives with
I wish
Below are the structures of the past and past perfect subjunctives.
Past subjunctive
If-clause: If + subject + verb in past tense (Especially, “be” becomes “were”
regardless of what the subject is.)
Main clause: Subject + would/could/might/should + bare infinitive
Past perfect subjunctive
If-clause: If + subject + verb in past perfect tense
Main clause: Subject + would/could/might/should + have p.p.

PRACTICE
1. If she knew how to use the computer, she …………… the problem easily.
A. could handle B. can handle C. handle D. handled
2. If they …………….. a new product, sales might increase rapidly.
A. developing B. developed C. develops D. will develop
3. …….. they conducted a survey, they could have known the customers’ needs.
A. If B. Were C. Had D. Also
4. ………….. it rain heavily tomorrow, my business trip will be canceled.

46
A. Will B. Could C. Would D. Should
5. If you had gone to the store on Monday, you ……….. a free coupon.
A. would get B. will have gotten
C. will get D.would have gotten
6. I wish it …………………. possible to work for the company.
A. were B. is C. am D. will be
7. I wish I …………. the promotion at the beginning of the year.
A. get B. getting C. have gotten D. had gotten
8. If the company ….…… its business to the medical sector, it would earn a lot of money
now.
A. expands B. expanded C. will expand D. had expanded
9. ………… I in your position, I would transfer to the European division.
A. Were B. Did C. Had D. If
10. ………. our team obtained some good results, the manager would have been satisfied.
A. Have B. Were C. If D. Had

2. AGREEMENT

Agreement means that a subject and its verb must agree with each other in number (
singular or plural), or the tenses in the main clause and subordinate clause must agree
with each other.
Basic rules of subject-verb agreement in number:
A singular subject takes a singular verb, while a plural subject takes a plural verb.
When the subject is an indefinite pronoun or a noun with a quantifier, carefully decide
whether you should use a singular or a plural verb.
When the subject in a sentence are joined by conjunctions, a singular or plural verb may
be used depending on each particular conjunction.
The computer is Printers are
Each report is Many companies are
Either you or he is Neither you nor I am

47
Agreement in tense of main clause and subordinate clause:
When the main clause is in the present tenses, the subordinate clause may be in various
tenses.
When the main clause is in the past tense, the subordinate clause may be in the past
tenses.

PRACTICE
1. The article ……………. that the population of the world is increasing.
A. saying B. says C. say D. is said
2. Both of the applicants ………………….. scheduled for an interview today.
A. to be B. was C. is D. are
3. The president and the vice president ………………. in the conference room.
A. are B. being C. is D. was
4. Every country ………………… interested in the global trade issue.
A. have B. are C. is D. has
5. The number of online shopping malls ……………………increasing.
A. is B. are C. to be D. being
6. Some of the luggage ……………….. stolen at the airport.
A. has B. are C. was D. were
7. The good news ………… that I will get a pay raise.
A. have B. were C. are D. is
8. Most of the interviewees …………………… very punctual.
A. is B. are C. to be D. being
9. The sales meeting …………… place in the auditorium every two months.
A. is taking B. is taken C. take D. takes
10. Tim Scott, the founder and CEO of the company, …………… in 2000.
A. died B. die C. is dying D. is died

PRACTICE PART 6
Questions 131 to 133 refer to the following memo.

To: All employees

From: Management

48
This is a reminder about the next general meeting. There will be a meeting for
employees (131) …………… 9:30 on Wednesday, June 25th.
A. on B. in C. at D. by
All employees must attend. Please (132) ……………. John Fisher in the payroll
office if you can not attend.
A. notify B. talk C. repeat D. speak
If you have not told him (133) ……………, please tell him before Tuesday
afternoon. The meeting will be held in the main conference room.
A. now B. since C. yet D. Through

Questions 134-136 refer to the following letter.

Dear Mrs. Jones,

Thank you for your letter of May 15th. I’m very sorry that the handle of your new
pan broke. I have (134) ………. asked our supplies office to replace your pan.
A. yet B. soon C. already D. ago
We (135) ……. every product very carefully, but, as with every large company,
A. buy B. check C. sell D. have
(136) …. a faulty product does pass through. I apologize for the inconvenience.
A. sometime B. sometimes C. ever D. even
Please enjoy the $50 gift voucher attached to this letter. I hope you will continue
to shop at Headway Hardware.
Sincerely,
Alex Morgan
Quality Control
Heaway Hardware

Questions 137- 139 refer to the following email.

To: david_brian@gomail.net

49
From: ephughes@soreteeth.net
Re: Cancellation of Appointment
Dear Mr. Brian,
You (137) ………………. not come to your appointment on January 5th. In the
future, please let us know if you need to cancel.
A. were B. had C. did D. are
(138)…… . Please try to call at least five hours before your appointment time,
A. a promise B. a meeting C. an appointment D.an arrangement
so that we can give it to another (139)… … . Thank you for your assistance.
A. patience B. patients C. patient D. patent
Sincerely,
Everett Hughes

Questions 140-142 refer to the following notice

New Opening Hours

Sun Valley Shopping Mall customers: please note our new opening hours. As
you know, we (140) ….. open at 8:30 a.m. on weekdays, and at 10 a.m. on
A. are used to B. used to C. had to D. wanted to
weekends. (141) ……. January 31st, we are opening at 10 a.m. every day. Last
year,we had few customers before 10 a.m. so we decided to change our hours.
A. On B. At C. In D. From
We are sorry for this change, but (142) …………. that shopping at the mall will
be even more fun. Look out for some special events and offers coming soon!
A. say B. try on C. promise D. let

Questions 143-146 refer to the following message.

Message
Jane,

50
Frank Green called while you were out. He wants you to (143) …. him back as
A. tell B. say C. call D.yell
soon (144) …………… you get this.
A. as B. than C. so D. at
(145) …………….. . He has met with the employees,
A. ad B. writing C. document D.message
and he would like to (146) ……… the schedule for the staff sports day. He says
he has some good ideas. He is looking forward to talking to you.
A. talk B. discuss C. speech D.speak

51
 UNIT 7

PART 7: READING COMPREHENSION

1. OVERVIEW QUESTIONS

Overview/ gist question are those which ask you to identify the topic or purpose of a
reading passage.
Tips
1. Most often, you can find the topic or purpose of a passage at the beginning of the
passage.
2.One of the answers given may be the paraphrased statement.
Typical questions
 What is the purpose of this letter?
 What is this survey about?
 What is the main topic of this article?

Questions 1-2 refer to the following advertisement.

Marketing Director
The Dooris Company is one of the best computer manufacturing companies in the
world. We are now looking for an excellent marking director.
Responsibilities:
-Manage the marking budget
-Develop effective marketing strategies
Requirements:
-A minimum of 5 years of experience preferred
-Excellent written and oral communication skills
-Bilingual(English/Spanish) required
Applicants should send a résumé and cover letter by March 1.

1. What is the purpose of this advertisement?

52
A. To reduce the marketing budget
B. To encourage employees to work harder
C. To report on marketing strategies
D. To hire an employee
2. What is NOT a requirement for the position?
A. At least 5 years of experience
B. Accounting experience
C. Strong communication skills
D. The ability to use English and Spanish
2. INFORMATION QUESTIONS

Information questions are those asking about a specific detail mentioned in a passage.
They usually start with a question word like What, Who, How, When, Where, and Why,

Tips

1. First, you should read the question carefully. Then, can the relevant part in the reading
passage to find out the answer to it.

2. Be careful with misleading answer choices which use the same wording as this in the
reading passage.

Typical questions
• Who is Mr. Brown? • Where is the new cafeteria located?

• When did this person order the product? • How can customers file a complaint?

• Why was the shipment delayed?

Questions 1-2 refer to the following advertisement.

Distance Learning with Pacific International University

Pacific International University (PIU) offers distance-learning degree programs for

adult learners at the undergraduate and postgraduate levels. We provide you with
self-paced programs taken online by correspondence or home study. PIU helps
professional adults complete their educational goals. We allow adult students to

53
finish college, to earn a degree, and to advance their careers. The University's online
distance-learning degree programs are available throughout a wide range of majors
and areas of study. For more information, you can request a brochure and visit our
website at www.PIUdistance.edu.

1. What is the purpose of this advertisement?

A. To provide scholarships for adults learners of the importance
B. To inform adult of learning
C. To talk about educational opportunities for adults degree
D. To give tips on how to get a higher
2. Where can one find further information on this education program?
A. In a newspaper
B. On the Internet
C. On a board
D. In a magazine

3. NOT QUESTIONS

This type of questions requires you to Identify the information which is not
mentioned/Indicated/ true in a reading passage.
Tips
1. Read all the answer choices Then, read the passage to find out the information that
is not true or mentioned.
2. Be careful with the answer choices that use the same wording as that in the reading
passage.
Typical questions
• What is NOT mentioned as a qualification?
• What is NOT indicated in the letter?
• What is NOT true about the event?

Questions 1-2 refer to the following advertisement.

54
 Job Opportunity in Scope city
Do you want to work for a chain of optics stores with plans for growth? Scope City is
looking to hire a manager for its San Diego store. The current manager is retiring next
month. Some experience in a managerial position is required. Applicants who are
interested should submit their résumés by e-mail to Eddie Hursh: ehursh@scopecity.com
or by mail to:
E. Hursh
Scope City, 730 Easy St., Simi Valley, CA 93065

1. What is the purpose of this advertisement?

A. To look for a manager
B. To promote a new store in San Diego
C. To hire a secretary
D. To announce a manager's retirement
2. Which of the following is NOT true about the advertisement?
A. Scope City is an optics store.
B. The manager's job is in San Diego.
C. One can apply for the job by visiting the store.
D. Managerial experience is necessary for the job.

4. INFERENCE QUESTIONS

Inference questions are the questions whose answers are implied in a reading passage.
You need to make a connection between the information and come to a logical
conclusion. This type of questions is rather demanding.
Tips
1. Be aware that you will probably have to draw conclusions and then answer the
inference questions.
2. Do not take anything directly stated by the author as an answer. You will have to go
through the passage logically to find the correct answer.

55
Typical questions
• What does this letter imply?
• What can be inferred about Mr. Lawrence?
• What does the article imply about people’s health?

PRACTICE
Questions 1-2 refer to the following letter.

Dear Sir / Madam,

I am writing this letter to complain about a flight to Las Vegas that I took on your
airline last Friday. I was very disappointed with the services that your airline
provided.
I should have attended an important meeting in Las Vegas, so I booked a flight for
8:00 p.m. I arrived at the airport and completed all the boarding procedures. Then, I
had to wait two hours before the plane took off. And this was only the beginning.
The seats were so uncomfortable that I couldn’t sleep a minute during the whole
flight. Furthermore, your staff didn’t seem to be experienced or well trained in
passenger service. I demand an immediate refund, or I may have to take legal action
against you.
Truly,
Simon Lee

1. What is the purpose of this letter?

A. To make a reservation for a ticket.
B. To make suggestions about passenger service.
C. To request a full refund for the flight
D. To ask for more information about the flight
2. What can be inferred about the 8:00 p.m. flight?
A. It lacked food.
B. It was canceled.

56
C. It was delayed.
D. It was full of passengers.

5. SYNONYMS QUESTIONS

Synonym questions are the questions that test your vocabulary comprehension based
on the context those items are used.
Tips
1. If you do not know the new word being asked, try to read the passage to locate
where it occurs and guess its meaning from the context.
2. Be careful with some familiar words. You may have known their meanings, but
they may have different meanings in business-context reading passages.
Typical question
The word “leave” in paragraph 1, line 2 is closest in meaning to…….

PRACTICE
Questions 1-2 refer to the following letter

Dear Jeremy Brown,

With reference to your advertisement in the Honolulu Advertiser, I would like to apply
for the position of Spanish teacher at the Dillingham Language School. I believe I
have many of the appropriate qualifications for this job.
I majored in Spanish in college and graduated with top marks three years ago. Also, I
worked as a full-time Spanish teacher for two years after I graduated from college.
Therefore, I would appreciate it if you could carefully review my résumé.
I would like to know how many hours I should work per day. Also, would you let me
know when the lessons start and where I could stay?
I look forward to hearing from you.
Sincerely,
Paul Welkins

1. What is the purpose of the letter?

57
A. To apply for a job B. To arrange an interview
C. To accept a job offer D. To complain about some service
2. The word “appropriate” in paragraph 1, line 3 is closest in meaning to
A. difficult B. unknown
C. manageable D. suitable

6. LETTERS AND EMAILS

Letters and e-mails are most frequently found in the TOEIC Reading test. It is not so
difficult to find out correct answers if you are familiar with their formats.

Tips
1. You should familiarize yourself with the formats of business letters and e mails

2. Questions may be about the purpose of letters / e mails, senders, patients, attaches files
to

Typical questions
•What is the main purpose of this letter? • By whom was the e-mail sent?

• What is enclosed in this letter? • What is Ms. Kidman asked to do?

PRACTICE
Questions 1-2 refer to the following e-mail.

TO: editor_NewYork@newyork.net
FROM: Brian Simpson <simpson@goolger.com>
SUBJECT: The article regarding PK Co.
To the editor,
I am writing about the article entitled PK Co. Negative Sales. My name is Brian
Simpson, and I am the public relations director at PK Co. After my coworkers and I
read your article, we found some incorrect information First of all, you wrote that we
are planning to lay off 30% of our staff members this coming August. However, that
has not been decided yet. Also, you wrote that our sales decreased 10% in the first

58
quarter of this year. This is not true.
We would like you to publish a correction to the article immediately, and we need an
official apology to our company,
Thank you,
Brian Simpson

1. Why was this e-mail written?

A. To ask an editor for some advice
B. To request some correction be made
C. To apologize to the editor for the article
D. To introduce some new staff members
2. Who is Brian Simpson?
A. The executive officer at PK Co.
B. The CEO of PK Co.
C. The writer of an article
D. A publisher

7. NOTICE AND MEMOS

Notices and memos are used to announce some news or changes within a company. They
usually include senders, recipients, topics, and content.

Tips
1. The reading of a notice or memo shows the main content
2. Notices and memos generally mention briefly and precisely
Typical questions
• What is the purpose of this memo?
• Why was this memo written?
• What will happen on October 21?

59
PRACTICE
Questions 1-2 refer to the following memorandum

To: All staff

From: Jessica Bennett, Maintenance Department
Subject: Building safety inspection
The building safety inspection was scheduled for Monday, September 27. However,
the company decided to change the date. The safety inspection will take place on
Thursday, September 30.
During the building safety inspection, a special team from the headquarters will give
you all the information about what you have to do. The team will arrive on
Wednesday to make preparations. I would appreciate it if you would cooperate with
the inspection

1. When will the inspection take place?

A. September 27
B. September 30
C. September 20
D. September 13
2. What are the employees asked to do during the inspection?
A. Leave the office building
B. Participate in the preparations
C. I do what the special team asks
D. Inspect some information

8. ADVERTISEMENT
Advertisements include those on a product or service. Also, they may be advertisements
on job vacancies, which are most often given in the TOEIC Reading test.

Tips
1. You should read all the details in an advertisement, advertiser reader product

60
service, features of the product/service being advertised etc.
2. If it is a job vacancy you must draw your attention to the position requirement
application procedures, etc.
Typical questions
• What product is being advertised?
• What is NOT stated in the advertisement?
• What is mentioned as a requirement for the job?

PRACTICE
Questions 1-2 refer to the following Job advertisement

Job Openings at Golden Office Supplies

Golden Office Supplies is looking for some experienced managers. All the managers
will start to work in Chicago and will have opportunities to work at other branches in
the future. The qualified candidates will be able to:
• manage contracts with suppliers
• develop marketing plans
• conduct customer surveys
Download the application from our website and fill out all the information Please
send the form with two letters of recommendation by October 10 to the following
address:
Golden Office Supplies
17 Broadway
Chicago, IL 60602

PRACTICE
1. What position is being advertised?
A. Teller
B. Secretary
C. Supplier

61
D. Manager
2. What is NOT true about the advertisement?
A. A candidate can download an application from the website.
B. The application should be sent by October
C. The application should be sent by e-mail
D. Successful candidates will work in Chicago
9. INVOICES AND SCHEDULES
An invoice is a document giving details of goods or services that someone has bought
and must pay for. The invoice usually shows items, quantities, unit prices, total prices,
due date, etc. A schedule is a plan or a timetable mentioning destinations, venues,
activities, etc. of a tour, a meeting, or an event

Tips
1. You should familiarize yourself with the formats of invoices and schedules.
2. Details in an invoice or a schedule are usually presented in the form of a table. You
must quickly grasp the main information shown in this form.
Typical questions:
• Who is this invoice intended for?
• What is NOT included in the total price?
• When were the products delivered?

PRACTICE
Questions 1-2 refer to the following schedule.

Annual Company Banquet

Shine Production Co.
Date: Thursday, December 28, 5:00 p.m. – 8:30 p.m.
Location: Hilton Hotel, Ruby Ballroom

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 5:00 p.m. – 5:30 p.m. An opening speech by the president

5:30 p.m. – 6:30 p.m. Presentation of the “Employee of the Year” award

6:30 p.m. – 8:30 p.m. Dinner

If you have any questions about the banquet, call Joey Moore at (176) 765-8765 or e-
mail him at Joey@shine.com.

PRACTICE
1. What time will the dinner begin?
A. 5:00 p.m. B. 5:30 p.m.
C. 6:30 p.m D. 8:30 p.m.
2. What is going to happen at 6:00 p.m.?
A. The welcoming remarks B. Dinner
C. An opening speech D. The presentation of the “Employee of the Year” award
10. DOUBLE AND TRIPLE PASSAGES
The last 20 questions of the TOEIC Reading test are based on double and triple passages.
There are some double and triple passages with five questions for each set. The types of
passages are similar to those you have already learned about. The set of double and triple
passages may be two e-mails, an advertisement and a letter, an invoice and a fax, or any
combination of reading passages. These two or three passages are interrelated. The first
passage presents information and is followed by a second or third passage that contains a
response, a reaction, or an inquiry relating to the first one.

Tips
1. First, you must see the connection between the two passages or triple passages.
2. Combine the related information in the two or three passages, and then find out the
answers to the questions given.

PRACTICE
Questions 1-2 refer to the following job advertisement and letter

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Wanted: Human Resources Director
We are seeking an experienced director who will lead the HR Department with
enthusiasm. The successful candidate will be in charge of recruiting and training new
employees. As a director, you need to have effective communication skills. Fluency
and accuracy in English and French are also required.
Please send your résumé and cover letter to our office.
Dear Mr. Garcia,
I saw your job opening on job.com, and I am very interested in this position. I have
worked in human resources for more than 19 years, and I have played an important
role in managing and recruiting staff and training employees. In addition, I had a
chance to improve my French when I worked in my company’s Paris office in 2007.
I am looking forward to meeting you soon for an interview. If you have any questions
about my résumé, do not hesitate to contact me. Thank you for your time.
Sincerely,
Sue Baker

1. What is NOT a stated requirement?

A. Fluency in English and French
B. Experience in human resources
C. Good communication skills
D. Excellence in managing a company
2. Why did Sue write the letter to Garcia?
A. To ask some questions
B. To cancel the job interview
C. To apply for the job
D. To reply to Garcia’s letter

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 PART B: PRACTICE TEST
PRACTICE TEST 1
PART 1 : Choose the statement that best describes what you see in the picture.

1. 4.

2. 5.

3. 6.

PART 2: Questions- Response

1. Mark your answer on your answer sheet. A. B. C.
2. Mark your answer on your answer sheet. A. B. C.
3. Mark your answer on your answer sheet. A. B. C.
4. Mark your answer on your answer sheet. A. B. C.
5. Mark your answer on your answer sheet. A. B. C.
6. Mark your answer on your answer sheet. A. B. C.

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7. Mark your answer on your answer sheet. A. B. C.
8. Mark your answer on your answer sheet. A. B. C.
9. Mark your answer on your answer sheet. A. B. C.
10. Mark your answer on your answer sheet. A. B. C.
11. Mark your answer on your answer sheet. A. B. C.
12. Mark your answer on your answer sheet. A. B. C.
13. Mark your answer on your answer sheet. A. B. C.
14. Mark your answer on your answer sheet. A. B. C.
15. Mark your answer on your answer sheet. A. B. C.
16. Mark your answer on your answer sheet. A. B. C.
17. Mark your answer on your answer sheet. A. B. C.
18. Mark your answer on your answer sheet. A. B. C.
19. Mark your answer on your answer sheet. A. B. C.
20. Mark your answer on your answer sheet. A. B. C.
21. Mark your answer on your answer sheet. A. B. C.
22. Mark your answer on your answer sheet. A. B. C.
23. Mark your answer on your answer sheet. A. B. C.
24. Mark your answer on your answer sheet. A. B. C.
25. Mark your answer on your answer sheet. A. B. C.
26. Mark your answer on your answer sheet. A. B. C.
27. Mark your answer on your answer sheet. A. B. C.
28. Mark your answer on your answer sheet. A. B. C.
29. Mark your answer on your answer sheet. A. B. C.
30. Mark your answer on your answer sheet. A. B. C.

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 PRACTICE TEST 2
PART 1: PHOTOS

Directions: For each question in this part, you will hear four statements about a picture in
your test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on the answer
sheet and mark your answer. The statement will not be printed in your test book and will
be spoken only one time

1. 4.

2. 5.

3. 6.

PART 2: QUESTIONS AND RESPONSE

Directions: You will hear a question or statement and three responses spoken in English.
They will not be printed in your test book and will be spoken only one time. Select the
best response to the question or statement and mark the letter A, B, or C on your answer
sheet.

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7. Mark your answer on your answer sheet. A. B. C.
8. Mark your answer on your answer sheet. A. B. C.
9. Mark your answer on your answer sheet. A. B. C.
10. Mark your answer on your answer sheet. A. B. C.
11. Mark your answer on your answer sheet. A. B. C.
12. Mark your answer on your answer sheet. A. B. C.
13. Mark your answer on your answer sheet. A. B. C.
14. Mark your answer on your answer sheet. A. B. C.
15. Mark your answer on your answer sheet. A. B. C.
16. Mark your answer on your answer sheet. A. B. C.
17. Mark your answer on your answer sheet. A. B. C.
18. Mark your answer on your answer sheet. A. B. C.
19. Mark your answer on your answer sheet. A. B. C.
20. Mark your answer on your answer sheet. A. B. C.
21. Mark your answer on your answer sheet. A. B. C.
22. Mark your answer on your answer sheet. A. B. C.
23. Mark your answer on your answer sheet. A. B. C.
24. Mark your answer on your answer sheet. A. B. C.
25. Mark your answer on your answer sheet. A. B. C.
26. Mark your answer on your answer sheet. A. B. C.
27. Mark your answer on your answer sheet. A. B. C.
28. Mark your answer on your answer sheet. A. B. C.
29. Mark your answer on your answer sheet. A. B. C.
30. Mark your answer on your answer sheet. A. B. C.
31. Mark your answer on your answer sheet. A. B. C.

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 PRACTICE TEST 3
LISTENING PART 3

Directions: In this section of the test, you will hear a number of conversations between
two people. You will be asked to answer three questions about what is said in each
conversation. You must select the best response to each question and mark the letter A,
B, C or D on your answer sheet. Each conversation will be spoken only one time and will
not be printed in your test book.

1. What has the man already done? C. He is looking for a new job.
A. Distributed materials D. The woman asked him to.
B. Sorted names 5. The last manager was probably what
kind of person?
C. Prepared address labels
A. Easy to get along with
D. Made photocopies
B. Relaxed
2. Who will prepare the labels?
C. Hardworking
A. The woman
D. Difficult to get long with
B. The man and the woman
6. What is the man going to do?
C. The man
A. Place an ad in the newspaper
D. The secretary
B. Look at the resumes
3. When will the labels be ready?
C. Keep his promises
A. Tomorrow afternoon
D. Talk to the new manager
B. Before lunch time
7. Where are the speakers?
C. By the end of the day
A. In a department store
D. Around 2:00 in the afternoon
B. In a supermarket
4. Why did the man place a newspaper
advertisement? C. At an airport
A. He is looking for a new manager. D. At a post office
B. He is trying to sell something. 8. Which bag will the man check?

69
A. The black suitcase 13. What is the man working on?
B. He’ll only carry his computer. A. The August vacation schedule
C. His green bag B. A price list for the sales
D. The green bag and the black suitcase C. The August sales report
9. How many items will the man carry on D. A questionnaire
to the plane?
14. When does the man have to submit the
A. One sales report?
B. Two A. Tomorrow morning
C. Three B. Today, before he goes home
D. Four C. By August
10. When did the woman join the D. Tomorrow afternoon
company?
15. Why does the man have to finish his
A. A few years ago work today?
B. Next week A. The computers won’t be working
tomorrow.
C. Yesterday
B. The woman needs to read his report.
D. Two years ago
C. He is taking a vacation tomorrow.
11. Who is the woman?
D. He is going on a business trip
A. A new manager
tomorrow.
B. A doctor
16. Where is this conversation probably
C. The new fund manager taking place?
D. The new accountant A. In a hotel
12. What is the woman going to do? B. In a post office
A. Have lunch with Ben Reilly C. In a hospital
B. Meet the rest of the staff D. In a school
C. Talk to the manager 17. What must the woman do?
D. Make an announcement A. Order a meal

70
B. Write a check A. Two
C. Deliver a box B. Five
D. Fill out a form C. One
18. When will the packages arrive? D. Three
A. In a few hours 23. What are the disadvantages of the first
position?
B. Sometime tomorrow
A. It offers vacations and the chance to
C. Later today
travel.
D. Probably next week
B. It is only for one month.
19. What is the problem?
C. It doesn’t look interesting.
A. The printer has run out of ink.
D. It doesn’t pay very well.
B. The printer is getting too old.
24. Which position will the woman apply
C. The woman has lost a file. for?
D. The man has broken the printer. A. Personnel manager
20. When did the printer last break down? B. Neither position
A. Tuesday C. Personal assistant
B. Three times this week D. Professor
C. Wednesday 25. How did the woman try to contact the
D. Monday man?

21. What do the two people think their A. By fax

company should do? B. With the budget
A. Buy a new printer C. By phone and email
B. Replace the repairman D. By Monday
C. Increase the printing budget 26. What does the woman ask the man to
D. Make more repairs do?

22. How many jobs is the woman A. Finish a project this weekend
considering? B. Begin making a budget

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C. Take the weekend off D. Due to higher manufacturing costs
D. Work on the budget with Rogers 29. Why does the man think the company
is in a stable condition?
27. When did the man expect to finish?
A. Sales are strong.
A. By Monday morning
B. He likes his job.
B. By Monday afternoon
C. It’s the biggest in town.
C. By the middle of next week
D. It’s nonsense.
D. In a few hours
30. What is happening?
28. Why might the company be going out
of business? A. Employees are unhappy.
A. Because of employee rumors B. People are quitting.
B. Due to poor sales C. The company is losing money
C. Because of slow business D. The woman wants a new job

72
 PRACTICE TEST 4
LISTENING PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to
answer three questions about what the speaker says in each talk. Select the best response
to each question and mark the letter A, B, C, or D on your answer sheet. The talks will
not be printed in your test book and will be spoken only one time.

1. What does the speaker do for a living? A. He was interested in a career change

A. She is a scientist who studies weather B. He wanted to avoid injury

conditions
C. He was interested in meditation
B. She is a weather reporter
D. He had always wanted to learn yoga
C. She is unemployed
5. What was causing the speaker’s
D. She is responsible for organizing injuries?
Dartmoor
A. Excessive soccer practice
2. How long has the speaker been
B. Contorted positions
measuring precipitation?
C. A lack of practice last season
A. All day
D. Stress
B. For about 5 years
6. What benefits has yoga given him?
C. Since childhood
A. It has given him greater flexibility and
D. From yesterday morning
better stress management
3. What is a possible consequence of some
B. It has given him greater flexibility and
of the change she is noticing?
made him thinner
A. Cooler temperature
C. It has mentally drained him and given
B. Droughts him more flexible muscles

C. Flooding D. It has helped him become a personal

trainer.
D. Rainfall
7. What is the purpose of this talk?
4. Why did the speaker take up yoga?

73
A. To recruit consultants with a 11. How many examples does the speaker
knowledge of a foreign language give to support her argument?

B. To promote overseas investment A. 1 B. 2

C. To find new clients hoping to invest C.3 D. 4

overseas
12. Which of the following is NOT
D. To talk about the benefits of knowing a mentioned as being damaged by tourism?
second language
A. The ruins of Petra
8. What does the man’s company do?
B. The Mediterranean sea
A. Arrange tours in the Middle East and
C. The Pyramids
Asia
D. The Alps
B. Liaise between American companies
and overseas companies 13. What is the purpose of the speaker’s
speech?
C. Produce books on business etiquette
A. To announce his retirement and name
D. Develop special tours for business
his replacement
travelers
B. To reminisce about his life
9. What kind of person do you probably
need to be to work for this company? C. To talk about his grandchildren
A. Adventurous and outgoing D. To ask people to make a donation to
Margaret Withers
B. Diplomatic and flexible
14. How long has the speaker been the
C. Changeable and aggressive
town council chairperson?
D. Reserved and flexible
A. 10 years B.A decade
10. What is the topic of this talk?
C.20 years D.Less than a year
A. The convenience of travel these days
15. How many members are there on the
B. The consequences of tourism town council?

C. The beaches of the Mediterranean A. 11 B.12

D. The ruins of Petra C.13 D.We do not know

74
16. What is the purpose of this D. He is not very well known
announcement?
20. What is true about Albertus
A. To inform passengers of their flight Grimvich’s career?
number
A. He used to be a company director
B. To inform passengers of a cancellation
B. He used to struggle to find financial
C. To inform passengers of a delay backing

D. To inform passengers of an accident C. He used to be a door-to-door salesman

17. Who should report to the ticket D. It does not say

counter?
21. Which of the following statement is
A. All flights FE303 passengers NOT true?

B. All passengers traveling to New York A. Critics generally do not like Albertus
Grimvich’s movie
C. All flight FE303 passengers whose
final destination is New York B. Albertus Grimvich is form Alnania

D. All flight FE303 passengers C. Albertus Grimvich released three films

transferring to other flights in New York in 2005

18. Who may use the VIP lounge on this D. Albertus Grimvich’s rise to fame was
occasion? fast

A. All Foreign Airlines passengers 22. Who is the speaker probably talking
to?
B. All flight FE303 passengers
A. Politicians B. High school students
C. Only VIPs on the flight
C.Home makers D. University students
D. All visitors to the airport
23. What is the purpose of this speech?
19. What can be said about Albertus
Grimvich? A. To ask people to vote for her

A. He produces about three movies every B. To encourage young people to vote

year
C. To complain about her job
B. He is not very successful
D. To discuss politics in other countries
C. He sacrifices quality for quantity

75
24. How did the speaker become D. Luck is dumb
president?
28. Who is the presentation probably
A. She wanted to be president aimed?

B. She probably paid a lot of money A. Computer programmers

C. People voted for her B. Businesses wanting to improve their

computer security
D. She used her vote in her mid-twenties
C. Businesses interested in science
25. What can be inferred about the
speaker? D. Businesses related to national security

A. He is a movie star 29. Why is cryptography important for

business?
B. He is a retired stock broker
A. They need it to ensure transactions are
C. He is a writer
secure
D. He is an investment banker
B. They need to be able to send secret
26. What three things made the speaker messages to other companies
successful?
C. It is not important for businesses
A. Eavesdropping, investments, and because they can use the Internet instead
money
D. It can protect national security
B. Hard work, resolve, and chance
30. Which of the following statements is
C. Reading the right books, luck, and hard NOT correct?
work
A. The speaker expects everyone to
D. Effort, talent, and luck already know about cryptography

27. What does the speaker believe about B. Cryptography is the art of secret
luck? communication

A. Luck is not easy to find C. Cryptography used to be used mainly

for national and military security
B. Talented people don’t need luck
D. Cryptography is growing in importance
C. Everyone needs a little luck in the 21st century

76
 PRACTICE TEST 5
READING PART 5: INCOMPLETE SENTENCES

Directions: In this section a word or phrase is missing in each of the sentences below.
Four answer choices are given below each sentence. Select the best answer to complete
the sentence. Then mark the letter A, B, C, or D on your answer sheet.
101. Our family ……………. in this city D. sweeps
for twenty years
106. We are looking forward ……………
A. having live B. is living you very soon.
C. has lived D. live A. to see B. to seeing
102. Paul and I are ………………. to the C. will see D. like seeing
movie
107. I hurt my leg …………….. the
A. go B. going soccer match.
C. goes D. gone A. by B. over
103. I eat lunch …………….school every C. been D. during
day.
108. It’s raining. Could you ……………
A. once B. now me your umbrella?
C. twice D. at A. borrow B. buy
104. The train goes …………….. many C. lend D. remind
tunnels.
109. ………….. people are not happy with
A. though B. at the class.
C. through D. yet A. Most of B. Every
105. When I arrived at my aunt’s home, C. Many a D. A number of
she ……………. her kitchen floor.
110. All of the food ………….. prepared
A. was sweeping by seven.
B. sweep A. were B. has
C. had sweeping C. have D. was

77
111. It took a lot of ………….. to find the 118. I cut ten …………….
Titanic.
A. slice of bread B. slices of bread
A. afford B. effort
C. slices of breads D. slice of breads
C. strong D. fewer
119. I worked for ……………. hours on
112. If you are sick, you ……………. go Sunday.
to school.
A. a little B. less
A. should not B. may
C. a few D. any
C. would D. ought to not
120. I ……………. the bus there
113. The hotel ……………. we stayed in yesterday.
was built 100 years ago.
A. bought B. took
A. when B. which
C. brought D. went
C. who D. where
121. ……………. is good for you.
114. The man ……………. Linda spoke
A. Jogging B. To jogging
to was her English teacher.
C. Jogs D. Jog
A. whom B. to whom
122. The wind is blowing …………….
C. whose D. that
today.
115. Jane is the girl ……………. mother
A. difficult B. hard
wrote a famous novel.
C. difficulty D. hardly
A. whose B. whom
123. The dishwasher is now …………….
C. which D. who
A. hungry B. lonely
116. Did you buy ……….. I asked you
for? C. honest D. empty

A. a toothpaste B. a toothpastes 124. Neither of them know how to cook,

so they ……………. eat out
C. the toothpastes D. the toothpaste
A. often B. seldom
117. I can do my homework by ………….
C. rarely D. never
A. mine B. me
125. My manager made a ………….
C. myself D. my
announcement after the meeting.

78
A. surprised B. surprising A. yawn B. raise
C. to surprise D. surprisingly C. rise D. comb
126. This lake is much …………. than the 129. …………. he was boarding the bus,
one near my house. he dropped his ticket in the gutter.
A. deep B. deeper A. Whether B. How
C. deeply D. deepness C. While D. What
127. Her granddaughter is as tall ………. 130. You can either rent …………. buy
a high school student. these skateboards.
A. as B. than A. or B. and
C. for D. of C. nor D. so
128. If you know the answer, please
……………. your hand.

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 PRACTICE TEST 6
READING PART 5: INCOMPLETE SENTENCES

Directions: In this section a word or phrase is missing in each of the sentences below.
Four answer choices are given below each sentence. Select the best answer to complete
the sentence. Then mark the letter A, B, C, or D on your answer sheet.
101. My back is sore because I forgot C. Whether D. As soon as
………….. before I exercised
107. I neither registered for …………..
A. to stretch B. stretching attended the class.
C. stretched D. stretch A. or B. nor
102. My wife ………….. work at the C. either D. but
GoodAll company.
108. Alice goes to the movie about
A. was B. used to …………..
C. was accustomed D. interested in A. every two weeks B. every two week
103. The actress was tired of ………….. C. every one week D. every once week
autographs
109. I don’t have enough time …………..
A. signs B. signature for you
C. signs D. signing A. wait B. waiting
104. If I ………….. help you, I would C. to wait D. waited
A. might B. do 110. She was ………….. smart that she
scored the highest on the test.
C. shall D. could
A. so B. very
105. She wore sunscreen ………….. her
skin would not burn. C. enough D. too
A. because B. so 111. Those are ………….. books
C. neither D. what A. her B. hers
106. ………….. you hear the bell, you C. she’s D. she
need to leave the classroom.
112. I’m………….. sick
A. By the time B. As
A. feel B. feels

80
C. feeling D. felt 120. I really don’t want anything to eat,
…………..
113. Can I borrow…………..money?
A. too B. so
A. a B. some
C. either D. such
C. most D. many
121. Many people were killed when the
114. She has ………….. eyes.
ship ………….. in the harbor.
A. beauty B. beautiful
A. explored B. exploded
C. a beauty D. a beautiful
C. been explored D. been exploded
115. During the party, ………….. chairs
122. She never ………….. mountains
got broken.
during the winter
A. completely B. both
A. doesn’t climb B. climbing
C. all of D. every
C. not climbs D. climbs
116. Is the store ………….. on Sunday?
123. They prefer ………….. through the
A. open B. opens streets at night.
C. will open D. to opening A. walking not B. not to walking
117. Our discussion turned ………….. a C. not walking D. not walk
big fight.
124. ………….. a tie, he couldn’t enter
A. in B. to the restaurant.
C. at D. into A. Not wearing B. Wearing
118. It’s impossible ………….. a penguin C. Don’t wear D. Wear not
to fly.
125. ……….. of the squirrels are
A. to B. that gathering nuts, those two are playing.
C. for D. if A. Never all B. All never
119. He ……….. read twenty books about C. Not all D. All not
flying helicopters.
126. He has never given me a box
A. has B. had ……….. chocolates.
C. is D. was A. about B. of
C. into D. in
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127. I ………….. believe how hard it was 129. Oops! I ……….. a mistake!
to pick apples.
A. did B. made
A. could hardly B. couldn’t hardly
C. said D. get
C. hardly could D. hardly couldn’t
130. Sue always ………….. a walk in the
128. My favorite color is ………….. morning.
A. grapes B. apple A. takes B. makes
C. orange D. pear C. goes D. does

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 PRACTICE TEST 7
READING PART 5: INCOMPLETE SENTENCES

Directions: In each question, you will find a word or phrase missing. Four answer
choices are given below each sentence. You must choose the best answer to complete the
sentence. Then mark the letter A, B, C, or D on your answer sheet.
101. Cross Computers, Inc ………….. A. out B. in on
most of its products online but they are
C. up D. in for
also available at some electronics stores.
106. Ms. Ito picked up Mr. Wilson’s
A. to sell B. sells
computer by mistake because his
C. is sold D. selling computer looks almost exactly like
…………..
102. Mr. Trigo was hired because he has
experienced in ……….. engineering and A. her B. she
sales.
C. herself D. hers
A. either B. also
107. The ferry service to Travers Island is
C. both D. as well not as ………….. in the winter as it is in
the summer.
103. Our company has a travel office that
will make all the necessary ………….. for A. usual B. numerous
your trip to Sydney.
C. much D. frequent
A. arrangement B. renovations
108. The chief operating officer is serving
C. precautions D. developments ………….. presidents of the corporation
until a new president can be hired.
104. McCutcheon Hardware is a locally
owned business that is well known for A. like B. for
providing good customers ……………
C. as D. by
A. servings B. servicing
109. Walking or playing on the grass is
C. service D. serves …………..
105. Before reporting to work, new A. highly B. strictly
employees should see Ms. Vasquez in the
C. evenly D. merely
personnel office to fill …………..the
necessary employment forms.

83
110. Compared to ………….. of other A. upper B. high
shipping companies. Comet Express’s
C. older D. late
rates are quite reasonable.
116. The new laboratory equipment was
A. them B. some
supposed to be delivered ………….. at
C. those D. such least 1 p.m. , but it didn’t arrive until
almost 5 p.m.
111. Mr. Otani hopes to finish …………..
his sales presentation on the flight to A. on B. to
Singapore.
C. by D. for
A. preparing B. prepare
117. A product that is …………..
C. prepared D. to prepare packaged will typically sell better than one
that does not have much visual appeal.
112. The submarine is designed to operate
near the ocean bottom, deep ………….. A. attraction B. attractive
the waves.
C. attractively D. attracting
A. behind B. along
118. All through November, the
C. among D. beneath Fourteenth Street Gallery will exhibit a
series of photographs that were
113. The cotton ………….. in Egypt is
………….. in Paris in the early 1990s.
generally softer and more durable than
cotton from other parts of the world. A. taken B. held
A. is growing B. grew C. built D. gone
C. to grow D. grown 119. An alarm will sound ………….. a
chemical spill on the factory floor.
114. In a recent review, the theatre critic
for Downtown magazine wrote that A. whenever B. in case of
Cosmo was the most ………….. play she
C. there is D. only when
had seen in years.
120. Some travelers would rather….. at
A. delighting B. delightful
small boutique hotels than at large luxury
C. delightfully D. delight hotels.
115. When she was in her ……….. A. staying B. to stay
twenties, Dr. Yu decided to get an
C. stay D. stayed
advanced degree in biochemistry.

84
121. ………….. Monday is a holiday, the 126. Art in public places is ………….. to
office will be closed all day. anyone who comes by.
A. Since B. Because of A. present B. admired
C. While D. Due to C. accessible D. designed
122. All employees are invited to submit 127. One problem with this apartment is
suggestions that will save the firm money, that it does not provide much ….. space.
and workers ………….. suggestions are
A. store B. storing
accepted will receive a bonus
C. storage D. storable
A. which B. what
128. Just opened in January, Bernardi’s
C. whom D. whose
Café is quickly ………….. the most
123. The new general manager asked each popular restaurant in town.
of the department heads to prepare a
A. becoming B. became
revised budget, and to do ………….. by
Friday. C. to become D. by coming

A. so B. to 129. Most employees respond with

………….. when they are given the
C. them D. over
freedom to develop their own work
124. The windows on this floor can be method.
opened to let in fresh air, but not the
A. enthusiastic B. enthusiast
windows on …….. floor.
C. enthusiastically D. enthusiasm
A. another B. the other
130. Our team was told to finish the
C. the others D. others
project however we wanted, as …………..
125. Viscosity is a measurement of how as it was done by the end of the month.
………….. liquids flow.
A. far B. well
A. ease B. easier
C. long D. soon
C. easy D. easily

85
 PRACTICE TEST 8
READING PART 6: TEXT COMPLETION
Questions 131-133 refer to the following email

To: bestdresses@hmm.com From: Alice Carteracarter@hmm.com

Subject: Delivery Date: August 2nd
Hi Sally,
I just wanted you to know about the delivery of cotton for the dresses you are making.
I’m sorry for the delay, but it is now ready to (131).... It will arrive about
A. buy B. lend C. send D. make
1 p.m. on Friday, August 6th. I (132) …. to the supplier, but he denied receiving
A. complained B. suggested C. returned D.telephoned
the order. In fact, I had to place the order again, but this time there were no problems.
Please let me know if it does not arrive on Friday. I hope you are (133) …….. the
summer weather.
A. fun B. amusing C. pleasure D. enjoying
Sincerely, Alice Carter

Questions 134-136 refer to the following memo

Memo
To: All employees From: Jason Irving
Re: Free presentation
There will be a free (134) …… in the large conference room on January 15th.
A. present B. presentation C. representative D. representation
Gregory Souza, from the personnel department, will be (135)……. about his new book.
A. speech B. telling C. speaking D.talk
All employees are welcome to (136) …………. . All participants will receive a
complimentary copy of his book, which deals with problems and solutions of working in

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a company.
A. attend B. attentive C. attending D. attendant

Questions 137-140 refer to the following letter

Woodworks, 23 Culver Lane

Westford, 12034
Alice Burns, 934 Garden Highway, Fremont
Dear Ms. Burns,
Thank you for your recent enquires about “Woodworks”. Woodworks (137) ……
A. are B. be C. is D. has
a small family-owned company. We are in our sixth year of business. We specialize
(138)…………. hand-carved pieces.
A. on B. at C. in D. about
We (139) ……. local wood and make sure that trees are planted to replace every
A. uses B. use C. used to D. using
tree we use. Woodworks has its own forest, and all of our products are made from trees
that grow there. As you say, we are a little expensive. However, we make a unique, high-
quality product. Every piece we make is designed individually. It takes about six months
to make (140) …………… of our products. Of course, this costs a lot of money.
A. every B. every one C. each D. anyone
Please enjoy the enclosed catalog.
Sincerely, Emma Richards

Questions 141-143 refer to the following email.

To: jlopez@cbt.com From: rmartin@cbt.com

Subject: Pep talk
Hi Jenny,
This is a quick email to (141) ….. you that I know you are having a hard time.

87
A. tell B. speak C. say D. talk
We are all here to help you, so come talk to anyone whenever you want. If you have time
this week, how about meeting after work? I’d like to buy you a coffee and we (142)…….
have a chat. Please let me know if you think this is a good idea or not.
A. had B. could C. advice D. would
Could you give me your reply (143) ………… four o’clock today?
A. on B. within C. before D. along
Cheers, Rachel

Questions 144-146 refer to the following complaint form

Pentagon’s Restaurant Customer Comment Form

Date of visit: Jan 31st Time of visit: 11 a.m.
Branch name: Rochester High Street
Comments
This is the first (144) …… I have eaten at Pentagon’s. I think it will also be
A. time B. event C. turn D. eating
the last. I had to wait thirty minutes for my food. I had to ask the waitress four times
before she brought water to our table. I (145) ….... not enjoy a conversation with
A. had B. was C. do D. could
my friend because of the noise from the kitchen. The staff (146) …… shouting and
A. ought to B. had to C. were D. did
yelling at each other the whole time. I asked to speak to the manager but he was not
available. The food was very good, but not good enough to make me to return to any of
your restaurants

88
 PRACTICE TEST 9
READING PART 6: TEXT COMPLETION

Directions: Read the texts on the following pages. You will find a word or phrase
missing in some of the sentences. Below each of the sentences, four answer choices are
given. Select the most appropriate answer to complete the text. Then mark the letter A, B,
C, or D on you answer sheet

Questions 131-133 refer to the following notice

NOTICE
From next week, all cars (131) ……… are parked in front of the building will be
A. who B. whose C. that D. what
towed away. Any employees who want to park near the building must apply for a special
permit. All cars (132) …… a permit sticker will be allowed to park in
A. by B. for C. in D. with
the car park surrounding the building. Drivers who want a permit must visit the personnel
office and fill in a form. You will have to pay $5 to receive your sticker when you fill in
the form. Please call 843-9876 for (133) …… information.
A. more B. add C. plus D. over

Questions 134-136 refer to the following letter.

Rirakku Designs, Ikaruga City, 221900, Tel: 81- (0)73-998-743

Dear Ms. Hivers,
I am (134) ……… you the designs that you asked for. I hope that you like them.
A. send B. sent C. sending D. to send
If you are not happy with the work that I have done, please call me. My telephone
number is (135) …………… the top of this page I tried to include all the colors that
A. at B. by C. with D. in
you wanted. I have been in hospital. That is the reason (136) …………… I have sent this
a little later than you expect.

89
A. for B. which C. why D. when
I am sorry for the inconvenience. Please let me know the exact date that you need the
finished product.
Thank you for using Rirakku Designs
Sincerely, Ken Miyoshi

Questions 137-139 refer to the following email

To: Everyone From: cc021@exxnet.co

Subject: Party Date: October 20th
Hi Everyone,
As you know, the office Halloween party is coming up. As usual, we will have a costume
competition. It is a (137) ……….. for you all to have some fun and win
A. chance B. change C. concept D. challenge
Some great prizes. The party starts at 6 p.m. on Friday, October 30th. We will be closing
the office early, so you will have one hour to get (138)….. . I am looking
A. rest B. real C. ready D. realize
forward to some great costumes. This year, the first prize is free membership at the
company sports club for one year. Second prize is dinner (139)……….. the Magic Chef
restaurant for four people. See you on the 30th.
A. in B. at C. with D. for

Questions 140-143 refer to the following memo

MEMO
To: All employees
From: Staff catering
Re: Staff cafeteria Date: August 24th
We regret (140) ………………you that
A. to inform B. to announce C. to notify D. to speak

90
we have to close (141) …….. new staff cafeteria. We do not know when we can
A. our B. their C. ours D. mine
(142)… ….. it again. Yesterday, twenty people became very sick after eating
A. close B. open C. redo D. shut
their lunch at cafeteria. They have severe food poisoning. Most of them are now OK, but
some of them are still in the hospital. This is terrible news, so to protect your health, we
have (143) ………………. to close cafeteria. The sandwich store in the basement
A. decided B. decision C. defence D. determination
will stay open. There have not been any problems with their food products. We apologize
for the inconvenience and hope you all stay healthy

Questions 144-146 refer to the following note

Alice,
Can you send Mrs. Sanders the new samples as soon as possible? She has called me (144)
…. every day this week, including Saturday, and I feel like I am being
A. most B. almost C. at most D. almost
(145) …….. . She has already seen most of the samples in my catalog, but she
A. jumped B. loaded C. chased D. marched
Wants to see the newer materials. I have no time to fix something up myself, so I’d really
appreciate your (146) ….... . There is a file on my desk with all the information.
A. help B. helping C. assist D. assistant
Please take it if you need to check any details. Call me after you send the samples.
Thanks!
Ada

91
 PRACTICE TEST 10
READING PART 6: TEXT COMPLETION

Directions: Read the texts that follow. A word or phrase is missing in some of the
sentences. Four answer choices are given below each sentence. Select the best answer to
complete the text. Then mark the letter A, B, C, or D on your answer sheet

Question 131-134 refer to the flowing notice

Attention All employees!

In light of recent world events, we would like to ask all of you to be extra vigilant on the
shop floor. Please keep an eye open for any (131)…………… bags or packages left
A. unattended B. unwatched C. vacant D. opened
anywhere in the store. This is particularly important as the holiday season approaches,
and the store will be getting more crowded. Our customers expect a sale shopping
environment, and it is our duty to provide one. It is also important to be (132)
…………… of any suspicious behavior.
A. considerate B. aware C. alert D. noticed
Should you notice anyone who is acting oddly, please notify one of the (133)
………… staff. We ask you not to approach any suspicious looking individuals.
A. safety B. detective C. security D. consumer
We also ask that you do not approach any unattended baggage, no matter how innocuous
it may appear. It is our wish to prevent any (134) …………… from coming to anyone
working or shopping in the Fridnew Department store.
A. harm B. damage C. breakage D. wrong

Question 135 - 138 refer to the following letter.

22 High Street, Portley

March 22, 2006

92
Alex Whitfield, 101 Greenstead, Portley
Dear Mr. Whitfield,
Thank you for your letter of March 17th. We were most disturbed to hear of your
(135)…………. while visiting Kim and Sons.
A. experiences B. experience C. experiencing D. experienced
It was shocking to learn that one of our clerks had been so rude to you. It is the first time
that we have had such a(n) (136) ….. I would like to apologize to you
A. objection B. happening C. effort D. complaint
on behalf of all the members of the Kim business family. We pride ourselves on (137)….
friendly, efficient service with a sincere regard for our customers. I have
A. making B. providing C. energizing D. forming
spoken to the clerk involved, and he admits that what you say is true. He is no longer an
(138)……. here, and I hope that you will not hesitate to return to our store.
A. employment B. employee C. employer D. employed
Sincerely,
Harold Kim

Questions 139-142 refer to the following email.

Date: September 23, 2005 Form: Hymills @Mills.com

To: zenap23@happy.co Subject: Stationary Order
This is just to (139) ………….the order placed over the telephone earlier today.
A. refer B. confirm C. notify D. respect
As we discussed, Before, I would like to order the (140) …………. items:
A. following B. below C. preceding D. under
* 32 boxes of A4 paper, white, recycled
* 20 boxes of A4 paper, white (NOT recycled)
* 2 packs of A4 paper, green.

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* 2 boxes of black ball point pens (the cheapest you have in stock)
* 1 box of red ball point pens
* 15 large glue sticks, any brand
I would also like to confirm that this order will be (141) …………. to our account, as is
A. asked B. taken C. charged D. bought
our usual policy. Please send the (142)…………. as soon as it is ready. I need to submit it
to the accounting department before the end of the week.
A. invoice B. paper C. notice D. bought
Thank you for your consideration,
Hayley Mills

Questions 143-146 refer to the following advertisement

Too busy to clean your home? Ashamed to invite people to (143)………? Then
A. visit B. buy C. sell D. change
you need Homework Cleaners. The famous cleaning service is now available in your
town. Our cleaners will march (144)……….. your home and clean it up in no time at
A. by B. in C. into D. along
all. Our cleaners can be trusted to do a (145) ……...job. Your house will be so clean
A. good B. best C. bad D. poor
you won’t recognize it when you come home. We interview all staff very carefully, so
you can feel assured that they will treat your home with respect. And, (146)………..
prices are unbelievable. So give us a call today on 0334-778-3342 and find out more
A. we’re B. we C. your D. our

94
 PRACTICE TEST 11
READING PART 7: READING COMPREHENSION

Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several
questions, Select the best answer for each question and mark the letter A, B, C or D

Questions 147 and 148 refer to the following sign.

CAUTION: DETOUR
Drive Slowly
Due to the recent cold and snow resulting in dangerous driving conditions on the
Bukowski Bridge, Route 66 is now closed to traffic. All traffic going south on Route 66
must now travel east on Route 75 to Williamsburg and then turn south on Route 19.
Remember: Speed kills, so drive safely!
Happy holidays and thank you for your cooperation,
State Highway Department

147. Where would you probably see this sign?

A. On a beach B. On a building
C. In a forest D. Next to a highway
148. When would this sign probably be posted?
A. In a rain storm B. In summer
C. In winter D. On Saturday
Questions 149 and 151 refer to the following letter.

Dear Andy,
Hello from Hawaii!
This place is beautiful! I'm staying at a small hotel on the beach. It took about four hours
to get here from the airport. I took a taxi after I got off the airplane, then a bus, and then I
had a short boat ride. When I finally arrived, I was really tired. But, I'm glad I came.

95
Wish you were here. See you next week!
Janet

149. Where is Janet staying?

A. In a taxi B. In an airplane
C. In a hotel D. In a tent
150. How long did it take her to get the hotel from the airport?
A. About four hours B. about four hour
C. four hours D. four hour
151. How did she travel there?
A. First by taxi, then by bus, then by airplane
B. First by airplane, then by taxi, then by bus, then by boat
C. First by airplane, then by boat
D. First by boat, then by bus, then by taxi
Questions 152 through 154 refer to the following advertisement.

Always tired? No energy?

Do you need a little extra strength to get through that tough workday?
If you answered "yes," then try Vitagetic, the new energy drink.
Vitagetic has all the vitamins that your body needs to maintain a high level of energy all
day long. It is an easy way to get all your vitamins. You don't have to take lots of vitamin
pills. It comes in three fantastic flavors: Lemon, Orange, and Apple, and tastes great.
Have one bottle at breakfast and you will feel healthy and energetic until quitting time.
You can find it at all good supermarkets.

152. Who should drink Vitagetic?

A. People who are often tired B. People who have a lot of energy
C. People who are bored D. People who can't sleep
153. Why is Vitagetic good for you?

96
A. Because it has oranges and apples B. Because it has vitamins
C. Because it comes in a bottle D. Because you drink it at breakfast
154. Which of the following is NOT true?
A. You have to take vitamin pills with Vitagetic.
B. You can buy Vitagetic at supermarkets.
C. Vitagetic is a good breakfast drink.
D. Vitagetic is delicious.
Questions 155 through 157 refer to the following sign.

Recycling Instructions
Please separate your trash into the following bins.
Glass and plastic go in the large blue bin. Paper and cardboard products go in the yellow
bin. Aluminum cans go in the purple bin, but all other metals go in the red bin. Food
waste should be put in the green bin.
Thank you for your cooperation,
Scherk Property Management

155. Where should you put cola bottles?

A. In the blue bin B. In the yellow bin
C. In the red bin D. In the green bin
156. Which of the following can NOT be put in the green bin?
A. Newspapers B. A leftover sandwich
C. Orange peel D. Rice
157. Which of the following would you put in the yellow bin?
A. Old shoes B. Food
C. Magazines D. A broken TV
Questions 158 through 160 refer to the following advertisement.

97
 Ticket-King
Do you need tickets for the big event? We've got all your ticket needs covered! We sell
tickets for sporting events (football, hockey, baseball, even boxing), concerts (from Diana
Krall to U2), and the theater.
Special this week only: 10% discount on all concert tickets. That's right, you can get your
pass to the big Tragically Hip concert for just $45* after the discount. Buy yours today!
Visit us at www.ticket-king.com
"discount price does not include Ticket-King's additional 70% service charge

158. Where can you buy tickets?

A. In a department store B. In the newspaper
C. On the Internet D. In the shopping mall
159. How much does a ticket for the Tragically Hip concert normally cost?
A. $40 B. $45
C. $50 D. $55
160. For which event can you get a 10% discount?
A. A Michael Jackson concert B. A hockey game
C. A boxing match D. A play
Questions 161 through 163 refer to the following sign.

JADE LION
Szechuan Style Chinese Restaurant
Dimsum, Peking Duck, Ginger Beef, and all your mouth-watering favorites
Try our $9.99 lunch buffet Monday through Friday, 11:00 a.m. - 2:00 p.m.
Planning a party? No problem, book one of our many rooms.
56 West Sycamore Street (beside Eaton's Department Store)
Call 476-5593 for group reservations.
Call 476-5594 for takeout orders (pick-up or delivery)

98
 Hours: Monday - Friday 11:00 a.m. - 10:00 p.m.
Saturday 12:00 p.m. 11:00 p.m.
No MSG available upon request

161. What kind of food does the Jade Lion Restaurant serve?
A. Korean food B. American food
C. French food D. Chinese food
162. What is the address of the restaurant?
A. Jade Lion B. 11:00 a.m. - 9:00 p.m.
C. 56 West Sycamore Street D. Beside Eaton's
163. Which day is the restaurant NOT open?
A. Monday B. Tuesday
C. Saturday D. Sunday
Questions 164 through 167 refer to the following schedule.

TOUR SCHEDULE
6:00 a.m. • Get on bus in front of the Fairmont Hotel
7:15 a.m. • Arrive in the city center
7:30 – 8:30 • Eat a traditional local breakfast prepared specially for our tour group
by Fairmont's world-famous chefs
9:00 – 11:30 • Morning sightseeing includes stops at the Sarantis Art Museum,
Herrera Street Craft Shops, and the Carolyn Botanical Gardens
12:00 – 1:00 • Buffet lunch at La Galleria de Niso
1:00 – 5:00 • Afternoon sightseeing includes more shopping and a tour of local
clay-making workshops
5:15 p.m. • Return to the bus
6:30 p.m. • Arrive back at the Fairmont Hotel parking lot

164. How long is the bus ride to the city?

99
A. One fifteen B. One hour and fifteen minutes
C. Six o'clock D. Seven hours and fifteen minutes
165. Where will they eat breakfast?
A. In the morning B. On the bus
C. In the city D. At a workshop
166. When will they go sightseeing?
A. In the morning and in the afternoon B. In the afternoon and in the evening
C. In the morning and at night D. In the afternoon and at night
167. How long will this tour last?
A. Two days B. Six hours
C. 6:30 p.m. D. Twelve and a half hours
Questions 168 through 171 refer to the following letter.

April 10th,
Dear Harry,
Our new house is so nice. We have been living here for two months. We have such a big
living room and dining room. Upstairs, there are three bedrooms and two bathrooms.
Behind the house, we have trees, a swimming pool, and a garden for growing vegetables.
In the front, we have a beautiful flower garden. I hope that you will come to visit
someday.
Best wishes,
Jack

168. What is Jack writing about?

A. His new house B. His family
C. His dog D. His friend
169. What is in front of the house?
A. A vegetable garden B. A flower garden

100
C. A swimming pool D. Three bathrooms
170. What is upstairs?
A. The living room B. The kitchen
C. The swimming pool D. Three bedrooms
171. When did Jack move to his new house?
A. In two months B. Recently
C. In April D. In February
Questions 172 through 175 refer to the following sign.

King's Department Store

Attention: Valued Customers
We're moving to our new, more luxurious downtown location next month! To avoid the
high costs of moving our products, we're having a SPECIAL SALE!

5th Floor All books and toys are 60% off.

4th Floor Furniture, tools, and hardware at up to 70% off.

3rd Floor Women's and girls' clothing at 40% off. (excluding

swimwear)

2nd Floor Men's and boys' clothing at 40% off. (excluding swimwear)

1st Floor Up to 75% off all canned and dry goods in the supermarket.

172. Where can you buy a sofa?

A. On the fourth floor B. On the fifth floor
C. On the first floor D. On the second floor
173. Where should Peter and his father go to buy new clothes?
A. To the fifth floor B. To the fourth floor
C. To the third floor D. To the second floor
174. Where should Jack go to buy a new dictionary for English class?

101
A. To the fifth floor B. To the fourth floor
C. To the third floor D. To the second floor
175. Why is the store having a special sale?
A. The floors were rearranged. B. The store will be relocating.
C. The store rooms are full. D. It is closing down.
Questions 176 through 180 refer to the following report and reply.

Report Card: MARY SMITH

Subject Grade Comments

English 11 B Mary's writing continues to improve.

Math 11 A Excellent work, Mary!

Science 11 C Mary needs to work much harder.

Music 11 A+ It's a pleasure to have Mary in my class!

Art 11 B Please practice more with oil paints.

History 11 B- A large improvement. Keep working!

Phys. Ed. 11 A- One of our top volleyball players!

Spanish 11 B+ Mary speaks quite well.

Parents: Please return the attached feedback form to show you have seen this report card.

Repor card for Mary Smith

I confirm I have read the above report card.
Signed: S. R. Smith
Comments:
We are very happy to see Mary received an A for Math. She has really improved. Last
time, she received a C. However, her English and Science results are disappointing. Her

102
grades have dropped in these subjects. Do you think she needs extra science classes? We
are worried that she won't get into a good university when she graduates high school. She
has only one more year to prepare for graduation. Please advise us.
From : Mary's parents

176. In which class did Mary get the highest grade?

A. English 11 B. Math 11
C. Science 11 D. Music 11
177. What do Mary's parents think about her Math 11 grade?
A. It could be better. B. It was better last year.
C. It is much better than last year. D. It is terrible as always.
178. Why are Mary's parents worried?
A. They think she will not be accepted by a good university.
B. Mary doesn't want to go to a good university.
C. They don't have enough money for a good university.
D. They don't think Mary's teachers are very good.
179. In which class did Mary get the lowest grade?
A. English 11 B. Math 11
C. Science 11 D. Music 11
180. In which classes did Mary get the same grade?
A. English 11 and Math 11 B. Math 11 and Science 11
C. Music 11 and Art 11 D. English 11 and Art 11
Questions 181 through 185 refer to the following advertisement and email.

FOR SALE
A used living room set (sofa and two armchairs) made of the finest Corinthian leather.
Only one year old and in perfect condition (no scratches or stains).
I'm selling them because I'm moving overseas and can't take them with me. $100 for the

103
sofa and $50 for each chair, or $150 for the 3-piece set.
Call Michael Clemons at 555-3871 or send a message to sofa4sale@yahu.com.

To: sofasale@yahu.com From: amburton@mynet.com

Subject: Furniture for sale Date: May 22nd
I am very interested in buying the sofa you advertised in the Daily Times yesterday. I
have my own truck, so I could pick it up very easily. Could I come to see the sofa
tomorrow evening, at around 7:30 p.m.?
I look forward to hearing from you,
Alex Burton

181. How much will it cost to buy the sofa and two chairs together?
A. 50 dollars B. 100 dollars
C. 150 dollars D. 200 dollars
182. What does Alex Burton want to buy?
A. All of the items B. One chair
C. Two chairs D. Just the sofa
183. How can you contact the seller?
A. Only by telephone B. Only by email
C. By email and telephone D. By telephone and fax
184. How will Alex Burton get his furniture home?
A. Michael Clemons will deliver them.
B. He will use his truck.
C. He will use a delivery company.
D. He can't take them home, so he decides to buy nothing.
185. Where did Michael Clemons place this advertisement?

104
A. On the Internet B. In a daily newspaper
C. In a weekly magazine D. On TV
Questions 186 through 190 refer to the following emails.

Date: Wed, 27 August, 18:41:50 From: Brittany Clark <brclark@abcmail.com>

Subject: English Class
Jennifer,
I couldn't make it to English class yesterday because I had a very bad stomachache. I
think I ate some bad food on Sunday! I'm feeling much better now, though. Could you
please tell me what the homework for tomorrow is? I read the next three acts in Hamlet,
but I'm not sure if Mrs. Smart gave us more work or not. Thanks!
Your friend,
Brittany

To: brclark@abcmail.com From: jennie@mailynet.com>

Re: English Class
Hi Brittany,
I hope you are feeling better. We didn't have any homework, so you don't have to worry.
We didn't finish discussing the three acts last time. We are going to talk about them in the
morning.
See you tomorrow.
Jennifer

186. Why did Brittany miss English class yesterday?

A. She was busy. B. She was sick.
C. She forgot. D. She didn't do her homework.
187. What will Brittany and Jennifer do in English class tomorrow?
A. Homework B. Read a play

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C. Discuss a play D. Write an essay
188. Who is Jennifer?
A. A student in Brittany's English class B. Brittany's mother
C. Brittany's sister D. Brittany's teacher
189. Who is Mrs. Smart?
A. Brittany's mother
B. Jennifer's mother
C. Brittany and Jennifer's homeroom teacher
D. Brittany and Jennifer's English teacher
190. Which of the following is NOT true?
A. Brittany was absent yesterday.
B. Jennifer attended the English class yesterday.
C. There is a lot of homework for the next class.
D. Brittany ate something bad.
Questions 191 through 195 refer to the following advertisement and letter.

HELP WANTED
Giorgio's World Famous Pizza House is now hiring people for the following positions:

 Cook (Two openings experience required)

 Waiter (Four openings- experience preferred)

 Cashier (One opening-willing to train the right high school

graduate)

 Dishwasher (One opening - must be physically fit)

Giorgio's offers good salaries and a very nice benefits package.

To apply, please bring your resume to the restaurant and ask to speak to the manager, Ms.
Elissa Haggio

106
Dear Ms. Haggio,
I am very interested in your job advertisement. I am a cook with over ten year's
experience. I worked at Sandro's Spaghetti House for three years. I then worked at Pizza
Amore for seven years. I am a very hardworking person and would like to work at
Giorgio's. I often visit your restaurant and am always impressed by the food there.
I hope to hear from you.
Sincerely,
Mike Di Beni

191. Who is this advertisement for?

A. People who like Italian food
B. People named Giorgio
C. People who have worked in restaurants before
D. People who have never worked in restaurants before
192. How many people does the restaurant want to hire?
A. Four B. Six C. Eight D. Ten
193. How long has Mike Di Beni worked as a cook?
A. Three years B. Seven years C. Ten years D. One week
194. Which of the following is NOT true?
A. Mike Di Beni wants to work at Giorgio's Pizza House.
B. Mike used to work at Sandro's Spaghetti House.
C. Mike wants to be manager at Giorgio's Pizza House.
D. Pay is good at Giorgio's Pizza House.
195. For which position is the restaurant not hiring?
A. Manager B. Cook C. Dishwasher D. Waiter
Questions 196-200 refer to the following web page, letter, and press release.

107
www.twotonepublishing.com
Two Tone Publishing has some of the top up-and-coming names in the writing industry.
Here are some books we intend to publish soon:
A Feast of Goblins - Morgan Richard's latest fantasy set in his Dulcimer series. Follow
the adventures of the wizard Sondern as he attempts to recapture an ancient treasure
stolen by goblins.
Release Date: August 3
Run Away - Anna Kraven's debut work tells the story of a working mother being
pursued by the law for a crime she didn't commit.
Release Date: August 16
Nobody's Home - Don't read this horror novel by Rachel Perdue late at night. It's a story
and the first in a series about ghost hunter Tom Morris.
Release Date: September 1
Over the Bright Blue Sea - This is a fictionalized account of the first voyage of
Christopher Columbus to the New World. Mark Sanders skillfully tells the story in this
work of historical fiction.
Release Date: September 10
Jerry's Tale - Ben Jarvis takes you into the mind of Jerry, a Golden Retriever who gets
lost on a family trip. You'll love this story of a dog that just wants to go home.
Release Date: September 21

April 2.
Dear Ms Weathersby,
I regret to inform you that progress on my client's newest work is going more slowly than
intended. While the final draft of Jerry's Tale was supposed to be submitted by the middle
of April, you will not receive it until the end of May. My client had some personal health
matters and was unable to do any work for several weeks. Fortunately, the issues are
settled, so he is back to work, Still, I believe that the publishing date of the book should

108
be moved back. Please contact me if you have any questions.
Sincerely,
Justin Maroney, Agent, Maroney and Avril

FOR IMMEDIATE RELEASE

Date: October 5
Two Tone Publishing is pleased to announce that Anna Kraven's novel has reached
number one on several bestseller lists. Ms. Kraven has just signed a multi-book deal with
Two Tone Publishing, ensuring that she stays a member of the Two Tone family for years
to come. Ms. Kraven will be going on a book tour to promote her novel starting on
October 12. Her first stop will be at Steller's Bookstore in Chicago. The tour will take her
to St. Louis, Dallas, Denver, Los Angeles, Miami, and other cities.

196. In which section of the web page is the information most likely found?
A. Home B. Two Tone Authors
C. Two Tone Books D. Two Tone Community
197. On the web page, the word "debut" in line 6 is closest in meaning to:
A. captivating B. fictional C. initial D. popular
198. What problem does Mr. Maroney mention about his client?
A. A sick child B. A death in the family
C. An illness D. A loss of income
199. Who is Mr. Maroney's client?
A. Anna Kraven B. Ben Jarvis
C. Mark Sanders D. Morgan Richard
200. According to the press release, which book has become a bestseller?
A. A Feast of Goblins B. Run Away
C. Nobody's Home D. Jerry's Tal

109
 PART C: GRAMMAR PRACTICE
STRUCTURE SENTENCES
1. The man ………….. the marketing A. its B. us
manager.
C. sells D. selling
A. is B. he
8. Some of the executives will discuss
C. very D. it …………… later this week.
2. Your sales report is very ………… A. they B. them
A. them B. meeting C. doing D. effective
C. interest D. interesting 9. The sales clerk sold …………. the copy
machine.
3. The new employees ……….... near the
office A. hers B. our
A. he B. lives C. me D. he
C. him D. living 10. The boss ………..…….. his staff some
helpful tips.
4. The strategy meeting ………….in an
hour A. was B. gave
A. they B. in the room C. provided D. talked
C. it D. starts 11. He …………….… the company
profitable
5. Mr. Kim’s suggestion about the
problem …….…. practical A. looked B. was
A. they B. seemed C. made D. seemed
C. very D. useful 12. The employee in the Accounting
Department ……………..….. the job
6. The relocation of the office wasn’t
impossible
……….. at first
A. seemed B. worked
A. easy B. easily
C. became D. found
C. seemed D. became
13. The ………...was established in 1977
7. TeleCom …………… cellular
to help poor children in the world.
phones at low prices.

110
A. consultant B. agreement 15. The company is going to hire a
………… to help us with our management
C. transportation D. organization
problems.
14. It is always better to use public
A. consultant B. trainee
…………. during rush hour.
C. candidate D. contractor
A. transportation B. convenience
C. appointment D. agreement

VOCABULARY
A.Match the verbs in the left column with their corresponding phrases in the right
column

1. quit a. from a business trip

2. solve b. a job ( 2 times)
3. participate c. an appointment
4. make d. a problem
5. return e. a taxi
6. fill in/out f. in an event
7. pay for g. a form
8. apply for

B. Fill in the gaps with the verbs in the box to form correct collocations

transfer contact announce promote repair recommend do complete

1… some money 3……. sales 5……. a car 7. ……. business
2……. the office 4….. something 6. ….. a project 8. highly ……

111
 NOUNS AND PRONOUNS
1. Unfortunately, the ……….. is out of C. clothings D. clothing
order
8. The research shows that this ………..
A. copier B. copy can cause big noise problems.
C. copying D. to copy A. some machineries
2. The R&D Department at Infor Tech is B. machineries
looking for ……….
C. machinery
A. special B. specialize
D. a machinery
C. specializing D. specialist
9. The trainees didn’t have …………
3. …………. can get a brochure on the questions about new systems.
second floor.
A. theirs B. any
A. To participate B. Participate
C. some D. a
C. Participants D. Participating
10. The engineers reported that …………
4. ……….. in computer courses has machinery has critical problems.
increased for the past few years.
A. the B. some
A. To enroll B. Enrollment
C. any D. a
C. Enrolls D. Enrolled
11. I finished writing up the report, but
5. An early ………. is required, especially ……………. hasn’t finished it yet.
in this kind of situation.
A. him B. he
A. decide B. decision
C. they D. her
C. to decide D. decided
12. Please inform ………… of any
6. We are looking for someone with two schedule changes.
years of ………. in the marketing field.
A. I B. my
A. experiencing B. to experience
C. mine D. me
C. experience D. experienced
13. These are my teachers. …….. names
7. You need to wear protective ………… are Paul and Rita.
at the construction site.
A. they B. their
A. cloth B. clothe
112
C. them D. theirs 15. Jennifer Lee said that she was
travelling by ……… to travelling with lot
14. Her mobile phone is broken. She
of people
borrowed………
A. herself B. himself
A. I B. my
C. itself D. her
C. mine D. me

VOCABULARY
A.Match the words in the left column with their corresponding words in the right
column.
1. account A. speaker
2. customer B. schedule
3. a reliable C. rates
4. safely D. information
5. a production E. analysis
6. interest F. technician
7. a computer G. satisfaction
8. a keynote H. measures
B. Fill the gaps with the nouns in the box to form correct collocations.
appointment organization renovation contract
convenience agreement transportation consultant
1. make a(n) …….. 5. at your …
2. close for …… 6. public …
3. sign a(n) …… 7. reach a(n) …
4. establish a(n) …… 8. work as (n)

113
 ADJECTIVES AND ADVERBS

1. Everybody knows that it is a ……. 7. Car prices have decreased …….. due to
market low demand.
A. compete B. competitive A. last B. lateness
C. competitively D. competition C. lately D. late
2. All the staff members were ……. 8. My coworker ………. comes in late. He
during the workshop is always on time
A. cooperate B. cooperation A. never B. always
C. cooperative D. cooperatively C. usually D. sometimes
3. A ………. number of people attended 9. You should hand in the sales report to
the conference. the boss as…….. as possible.
A. consider B. considerate A. quick B. quickly
C. quicker D. quickest
C. considerable D. consideration
10. This year’s salary increase is as
4. Mr. Tanaka is ……. of dealing with ……….. as that of last year.
unexpected problems in the office.
A. largely B. larger
A. ready B. responsible
C. largest D. large
11. The productivity of the factory became
C. awesome D. capable
………. than before
5. The new policy was ……… difficult to
A. low B. much low
implement.
C. lower D. as lower
A. extreme B. extremes
12. The usage of the device was ……….
C. extremely D. to extreme
more difficult than I had thought.
6. The vice president ………… retired as
A. a lot B. very
of last Monday.
C. many D. so
A. office B. official
13. Ms. Pitt is the ………. employee in
C. officially D. offices
the Sales department.
114
A. reliable B. most reliable C. later D. most
C. more reliable D. reliablest 15. One of the …….. International
conferences will be held in this country.
14. You should submits it by Friday at the
……. A. bigger B. as big
A. late B. latest C. most biggest D. biggest

VOCABULARY
A. Match the words in the left column with their corresponding words in the right
column.
1. various a. staff
2. a prominent b. difference
3. proper c. plan
4. a permanent d. businessman
5. a significant e. factor
6. entire f. attempt
7. an essential g. actions
8. an innovative h. job
B. Fill the gaps with the adjectives in the box to form correct collocations

legal competitive impressive productive complimentary formal public official

1. A(n) ……… speech 5.………..clothes
2. A(n) …. suggestion 6. A(n) ……….. report
3.…………… conditions 7.………… attention
4. A(n) ………..market 8. A(n) ………… mea

115
 TENSES

1. The sales meeting usually ……. at 5. A. is looking B. are looking

A. begins B. begin
C. was looking D. were looking
C. beginning D. will begin
8. The executives ……….. an argument at
2. If he ………. the team, we will start the
the moment.
project right away.
A. had B. are having
A. join B. joins
C. were having D. having
C. joined D. will join
9. Since last winter, they ……… financial
3. My boss ……… on a business trip last
difficulty
Friday.
A. has experienced B. experienced
A. go B. went
C. have experienced D. experiencing
C. goes D. going
10. Mr. Jackson ……….for the firm for
4. Last week, he successfully ……. the
ten years.
project.
A. has worked B. have worked
A. finishes B. finish
C. works D. working
C. finished D. will finish
11. The job fair ……… place in Chicago
5. Helen is going to …….. A&T
last month.
Communications next week.
A. takes B. take
A. leave B. to leave
C. left D. will leave
C. took D. has taken
6. Hopefully, the package ………… in a
12. Since last September, they ………. a
few days.
lot of profits.
A. arrive B. arrived
A. make B. will make
C. will arrive D. arriving
C. made D. have made
7. Sam …………for a job, but there were
13. As the next February, the accounting
not many.
manager …………. away for 2 years.

116
A. has been B. will have been C. will have done D. Done
C. had been D. been 15. Ms. Kimberly ……………..out of the
country until next Tuesday.
14. Before they submitted the proposal,
they ……… a lot of search for it. A. was B. is
A. has done B. had done C. will be D. has been

VOCABULARY
A.Match the verbs in the left column with their corresponding phrases in the right
column.
1. book A. a product
2. reduce B. to buy a car
3. complain C. a new product
4. decrease D. a refund
5. order E. a flight
6. launch F. investment costs
7. request G. in sales
8. afford H. about its service

B. Fill the gaps with the verbs in the box to form correct collocations.

renew reserve submit confirm postpone review introduce attract

1. ………..……a visa 5. ……………… tourists
2. …….………. the report 6. ………....……. a new system
3. …………….. a table 7. ………………..the data
4. ………….… my reservation 8. ………………. the meeting

117
 ACTIVE AND PASSIVE VOICE
1. Any news related to my company A. is asked B. were asked
………. on the bulletin board every week.
A. posts B. posted C. asked D. ask
C. is posted D. are posted 8. A few days ago, the package ………. to
us by the mailman
2. Computer technicians ……….. the
program on a regular basis. A. is delivered B. delivered
A. install B. is installed C. delivers D. was delivered
C. are installed D. installing 9. The new employee is not accustomed
………. working with lots of people.
3. An agreement …….. at the meeting last
week A. about B. to
A. made B. are made C. with D. in
C. was made D. makes 10. We are committed ……….... providing
high-quality service to our customers.
4. The assistant position ………. no later
than next month. A. to B. with
A. will be filled B. be filled C. in D. of
C. was filled D. filled 11. The team has been devoted ………….
upgrading the system.
5. Many modifications …….. to the report
so far. A. in B. with
A. made B. is made C. to D. at
C. have been made D. has been made 12. The company technicians ………… to
fix the broken computers
6. A new secretary ought to ……….. right
away. A. asks B. is asking
A. hiring B. hire C. was asking D. were asking
C. is hired D. be hired 13. The R&D team is going to ………. the
new product
7. Some of the part-timers ……….to leave
the company. A. examine B. relocate
C. solve D. refrain
118
14. We need to discuss it in detail before we 15. The manager asked if there
………. any kind of conclusion. …………….. any calls for her.
A. replace B. quit A. is B. are
C. reach D. fill C. had been D. has been

VOCABULARY
A Match the verbs in the left column with their corresponding phrases in the right
column.
1. announce A. a meeting
2. participate B. from taking photos
3. renovate C. to call
4. cancel D. a plan
5. recharge E. batteries
6. refrain F. language learning
7. hesitate G. a hotel
8. facilitate H. in a seminar
B. Fill the gaps with the verbs in the box to form correct collocations.
Relocate evaluate address enclose examine replace reach summarize
1. …………….. a performance 5. ………………….. the product
2. …………….. the office 6. ………………… parts
3. ……………….. check 7. ………………. conclusion
4. ………………… the issue 8.……………….lecture

119
 TO - INFINITIVE

1. The SM Company needs ……….. more A. to meet B. meeting

people
C. meet D. met
A. to hire B. hire
8. I don’t think may people will have a
C. to hiring D. hired chance ……… for the job.
2. The purpose of the meeting is ………. A. for applying B. applying
the issued.
C. to applying D. to apply
A. discussion B. discuss
9. This place is quiet enough for the staff
C. to discuss D. discussed ……..on the project.
3. Mr. Kim worked hard ………. a A. work B. works
promotion.
C. worked D. to work
A. to get B. getting
10. This year’s sales target was too high
C. got D. get for us ……..
4. All the staff members were surprised A. achieve B. achieving
…….. the bad news.
C. to achieve D. to be achieved
A. heard B. hear
11. You have the right …………….. for a
C. hearing D. to hear refund.
5. It is dangerous for workers A. asking B. to ask
……….safety gear.
C. of asking D. ask
A. not wear B. to not wear
12. They tried to …………….. the
C. not to wear D. to wear not disease from spreading.
6. It was difficult ……… to explain the A. deal B. comment
reasons for the decision.
C. prevent D. apologize
A. him B. of him
13. Many companies took ……………..
C. as him D. for him of the recent rising oil prices to raise the
prices of their products.
7. We are eager ……… you and to talk
about the issue. A. point B. exposure
120
C. advantage D. means 15. By 2020, the demand for digital
cameras …………….. two fold.
14. We have to take …………….. to deal
with the problem. A. will increase B. has increased
A. foots B. steps C. will have increased D. increases
C. stairs D. feet

VOCABULARY
A. Match the words in the left column with their corresponding words in the right
column.
1. account A. on/ about
2. concentrate B. A of B (two times)
3. remind C. A with B
4. fill D. for
5. take advantage E. on
6. inform F. of
7. get G. on / over
8. comment

B. Fill the gaps with the verbs in the box to form correct collocations.
look prevent bid work take apologize deal take
1. …….............. forward to 5. …………………steps
2. ………………. from home 6. ………………… with
3. ………………. A from doing 7. …………………… turns
4. ………………….. for 8. ………………… f

121
 GERUND

1. Her job is ………. phone calls from A. close B. closing

customers
C. closed D. to close
A. answered B. answering
8. I do not regret ………. my previous
C. to answering D. answer job, and I am pleased with my current one.
2. Many employees in the office are A. quit B. quitting
interested in ……….. medical checkups.
C. to quit D. to quitting
A. get B. to get
9. Atlantis Co. strictly prohibits its
C. getting D. gotten employees from ………….. an office
phone for personal reasons.
3. They postponed ………… a new
branch in San Diego. A. use B. to use
A. open B. to open C. used D. using
C. opened D. opening 10. The company has considered
………… its branch to Boston for the past
4. The accounting team hasn’t finished
few weeks.
……… up the proposal.
A. relocation B. to relocate
A. write B. wrote
C. relocating D. relocated
C. writing D. to write
11. They ……………. a simple survey to
5. The team is busy …….. a new software
find out about their customers’ needs.
program.
A. talked B. conducted
A. develop B. to develop
C. filled D. notified
C. developing D. development
12. It usually takes a lot of time and effort
6. Mr. Smith had difficulty ………… used
to ………………….. to a new
to the new working environment
environment.
A. getting B. to get
A. accustom B. refer
C. get D. gotten
C. postpone D. adjust
7. Please remember ………. all the
window before you leave the office.
122
13. The executives of the board …….. A. development B. possibility
decided to conduct the analyst
C. renovation D. appointment
A. himself B. herself
15. The cost of living was not so ………..
C. themselves D. their as we had expected.
14. You can make a call or send an e-mail A. high B. higher
to make a (n) ……… with Dr. Stewart.
C. highest D. as high
VOCABULARY
A. Match the verbs in the left column with their corresponding phrases in the right
column
1. notify a. a conference
2. seek b. the construction
3. resume c. a problem
4. discontinue d. of the changes
5. hold e. a survey
6. meet f. a solution
7. cause g. a deadline
8. conduct h. a meeting
B. Fill in the gaps with the verbs in the box to form correct collocations
approve schedule purchase refer install adjust provide prohibit

1. ……… a meeting 5. ……….you with benefits

2. ………. a proposal 6. ………… to a new environment
3. ………….. to a book 7. …………. a new program
4. …………..a ticket 8. ……………from using a phone

123
 PARTICIPLES
1. We are looking for ……….. workers. A. sent B. send
A. experience B. experiences C. sending D. sends
C. experiencing D. experienced 8. ………..in Spanish, the report is hard to
understand.
2. The presidents ordered the meeting
…………. A. Write B. Writing
A. cancel B. canceled C. Written D. To write
C. canceling D. being canceled 9. The participants at the book fair seemed
quite ……………………….. .
3. The customers are so …………. by the
new ordering system. A. satisfaction B. satisfying
A. confusing B. confuse C. satisfied D. satisfy
C. confused D. confusion 10. You can visit our website to find more
…………….. information on our
4. The market share was so ………. that
products.
we decided to take stronger action.
A. detail B. detailed
A. depress B. depressing
C. details D. detailing
C. depressed D. depression
11. They decided to renovate the
5. ………… from the USA, some books
……………….. facilities in the factory.
were seriously damaged.
A. existing B. leading
A. Delivery B. Deliver
C. built D. extended
C. Delivered D. Being delivering
12. H&P Co. is one of the ……………
6. Before ……….. on vacation, you
companies in the field of fashion.
should report it to the manager.
A. warning B. operating
A. going B. go
C. promising D. missing
C. gone D. went
13. If managers ……………..their
7. When ……… the payment, you should
employees to work overtime, they will
present your order number.
have to pay them more money.

124
A. want B. will want C. wants D. have wanted
VOCABULARY
A. Choose the option that best explains the meaning of each participle adjective
printed in bold

1. declining a. increasing b. decreasing

2. existing staff a. current b. new
3. missing documents a. lost b. written
4. experienced workers a. skilled b. unskilled
5. qualified applicants a. suitable b. recruited
6. written permission a. oral b. in documents
7. complicated procedures a. simple b. complex
8. extended time a. prolonged b. limited

B. Fill in the gaps with the participial adjectives in the box to form correct
collocations.
operating limited growing promising valued leading detailed attached
1. ………candidate
2. ………..time
3…………. hour
4. …………company
5………… information
6. …………list
7. …………corporation
8. …………customer

125
 CONJUNCTIONS

1. Either Sam ……..Tom will be sent to 7. …….. they bought a new machine, the
the new branch in L.A sales decreased
A. and B. or A. Because B. Even
C. but D. nor C. Although D. So
2. He didn’t like his job, ……….he quit 8. I will make a copy of the proposal
three months ago. ………. that you can take it
A. yet B. or A. such B. so
C. but D. so C. even D. because
3. I don’t know ……… he has enough 9. This project began almost five months
money to invest in the stock market. ago ……... is expected to be finished in
December.
A. but B. and
A. or B. also
C. if D. because
C. therefore D. and
4. My dream is …….. I start to run my
own business. 10. Because I am too busy at work, I
………….. ever have free time.
A. whether B. that
A. hardy B. carefully
C. so D. but
C. ready D. usually
5. ………. you sign the contract, you
should read it carefully. 11. Mr. Kim is the person who is in charge
of purchasing office ……… at the
A. Once B. After
company.
C. Unless D. Before
A. records B. satisfaction
6. You will not get paid ……….. you are
C. effort D. supplies
on time.
12. You are ……………… invited to visit
A. as long as B. when
the branch office in Seattle.
C. if D. unless
A. necessary B. cordially

126
C. highly D. impressively
VOCABULARY
A. Match the words in the left column with the words in the right column to form
correct collocations.
1. promotional a. invite
2. readily b. product
3. a finished c. future
4. an informative d. records
5. cordialy e. available
6. in the foreseeable f. brochure
7. attendance g. efforts
8. combined h. offers

B. Fill the gaps with the words in the box to form correct collocations.
assembly hardly defy failure protective precautions supplies complaints
1.__________ever 5. office________
2. power___________ 6. safety________________
3. _____________description 7. __________gear
4. __________line 8. customer_________

127
 PREPOSITIONS
1. You have to pay a deposit …….. 30 C. In spite of D. Regardless
days.
8. Ten countries, ……… England, joined
A. by B. until the organization.
C. at D. within A. included B. including
2. The annual sales meeting will be held C. include D. includes
……. noon.
9. ……….the bad situation, he
A. in B. at successfully finished the job.
C. on D. for A. Because B. In spite of
3. The executive officers walked ……….. C. Although D. Despite of
the corridor.
10. ……….. the performance, all mobile
A. along B. among phones have to be switched off.
C. within D. over A. Because B. Though
4. The train ……… Philadelphia will C. While D. During
leave in five minutes.
11. ……………… the machine is
A. over B. for extremely expensive, our company can’t
afford it.
C. between D. along
A. Because of B. Since
5. The meeting ……… the interest rate
will be held this Tuesday. C. Owing to D. Also
A. as B. on 12. The editing must be completed by next
Monday……………… the latest.
C. for D. with
A. on B. of
6. We were surprised ………. the news
report. C. in D. at
A. in B. for 13. Please explain the current situation
……………… detail
C. at D. as
A. in B. for
7. …………… age and sex, anyone can
apply for the job. C. on D. of
A. Regarding B. Excluding
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14. You should prepare the contract A. with B. on
……………… duplicate.
C. in D. for
VOCABULARY
A. Choose the correct synonym of each prepositional phrase given.
1. as a result of A because of B. resulting to
2. instead of A. in addition to B. in place of
3. until further notice A. until another announcement is made
B. before another announcement is made
4. above my expectations A. as good as I expected B. better than I expected
5. in bulk A. in large amounts B. in small amounts
6. in excess of A. more than B. less than
7. with the exception of A. besides B. not including
8. in comparison with A. accompanied by B. compared with
B. Fill the gaps with the prepositions in the box to form correct collocations.
in in out of at in on in upon
1. ______________ print 5. ______________ writing
2. ______________ charge of 6. ______________ request
3. ______________ the latest 7. ______________ schedule
4. ______________ detail 8. ______________duplicate

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 RELATIVE PRONOUNS
1. People ……….. signed up for the C. are concerned D. whom concerned
program yesterday got a 5% discount.
8. We are looking for a person ……….
A. who B. what eligible for the managerial position.
C. whom D. which A. who B. who are
2. The company ………. sells kids’ toys C. whom are D. who is
increased its productivity.
9. I don’t understand the reason……….
A. whom B. which they didn’t accept our proposal.
C. who D. what A. how B. when
3. The people …….. names are on the list C. why D. where
will receive incentives
10. Find the computer file ……… I store
A. who B. whose all the information.
C. also D. that A. in that B. where
4. The exhibition …….. we visited C. in which D. when
yesterday was very interesting
11. I can’t find the files …………….. I
A. who B. whom saved all the important information.
C. that D. whose A. which B. why
5. This is ………… we know about the C. when D. where
current economic situation.
12. The secretary booked the flight ticket
A. when B. that …………….. advance.
C. whether D. what A. with B. on
6. ………… you said to the committee C. in D. for
was very persuasive.
13. The second thing …………….. the
A. That B. What agenda is our poor sales.
C. which D. And A. on B. in
7. People …….. about high taxes should C. about D. at
talk to the accountants
14. Any car parked here will be towed
A. concerned B. to concern …………….. the owner’s expense.
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A. to B. on C. at D. for
VOCABULARY
A. Fill each gap with an appropriate preposition.
1.__________ a timely manner 5. ________ behalf __________
2.__________ warranty 6. __________ your convenience
3.________ an effort ____________ 7. __________ terms _________
4.__________ advance 8. _________ all times
B Fill the gaps with the prepositions in the box to form correct collocations.
at in on with in in on with
1. ______________ stock 5. ______________ particular
2. ______________ one’s expense 6. In cooperation ______________
3. ______________ caution 7. ______________ the agenda
4. ______________ duty 8. ______________ honor of

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 SUBJUNCTIVE MOOD
1. If I ……….. about the stock market, I A. don’t have
would invest some money in it.
B. will not have
A. knew B. know
C. would not have had
C. will know D. would know
D. would not have
2. Were the price cheaper, the company
8. If he ……. away the receipt yesterday,
……….. purchase the building.
he could get a refund now.
A. will B. have
A. had not thrown B. would not throw
C. had D. would
C. does not throw D. will throw
3. If we had been invited to the luncheon,
9. I wish Joey ………… complaining
we …………..more people.
about his supervisor.
A. can have met B. could have met
A. would stop B. stop
C. would meet D. will meet
C. stops D. will stop
4. If he ………….., he could have met the
10. I wish I …………. for the marketing
deadline.
job.
A. hurried B. has hurried
A. have applied B. had applied
C. had hurried D. hurries
C. will apply D. apply
5. If you ……..leave, I can complete the
11. If the president should look for me, He
report instead.
……………. me on my cell phone.
A. shall B. should
A. calling B. call
C. will D. would
C. may call D. would call
6. …………. it rain tomorrow, we will
12. If Ms. Wallace were elected president,
postpone the outdoor events.
the company …. have the market leader
A. If B. Still now.
C. Will D. Should A. will B. will have
7. If we had investigated the problem C. would D. would have
carefully, we ……….. any difficulties
13. Regular exposure ……………. loud
now.
music can damage your hearing.
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A. as B. on A. access B. respect
C. to D. in C. stance D. commitment
14. I can’t understand his …………… on
the mergers and acquisitions.

VOCABULARY
A. Fill each gap with an appropriate preposition
1. a preference …………. 5. a demand ……….
2. a subscription…………. 6. a tax ……………..
3. a variety ……………… 7. the majority……...
4. a major impact ……….. 8. exposure ………..

B. Fill in the gaps with the nouns in the box to form correct collocation
stance guarantee development commitment decline opinion access respect
1. ……..on 3. …..to 5. …..for 7. …….in
2. …..of 4. …..in 6. ………to 8. ……about

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 AGREEMENT
1. Going on a business trip three times a 7. He said that competent managers
month ……. too frequently ………….their employees.
A. were B. be A. helping B. help
C. are D. is C. to help D. helps
2. The displayed furniture ………. not for 8. The CEO announced that sales
sale ………… for three years.
A. have B. has A. falls B. fall
C. is D. are C. had fallen D. have fallen
3. A number of people ……….been laid 9. Fortunately, neither the driver nor the
off in the last two years. passengers ……………… injured.
A. have B. has A. had B. has
C. had D. will have C. was D. were
4. Most of the information ………… not 10. The prime minister was ………….. in
reliable a bribe scandal.
A. were B. was A. improved B. involved
C. are D. being C. equipped D. concerned
5. The auditorium as well as the libraries 11. This cellular phone is superior
……… being renovated. ………………….. the competitors in
quality.
A. is B. are
A. for B. to
C. have D. has
C. on D. than
6. The directors and the sale
representatives …………. on a business 12. Prices may be ………………… to
trip every month. change without notice.
A. going B. goes A. subject B. engaged
C. go D. is going C. payable D. conscious

VOCABULARY
134
A. Fill each gap with the correct form of the words given in bracket
1. be ………….. (will) to do 5. be …………… (likelihood) to do
2. be ……….….( involvement) in 6. be …………. ( pay) to
3. be …………. (capability ) of 7. be ………….. (attend ) to
4. be …………. ( vulnerability) to 8. be …………… (benefit) to

B. Fill the gaps with the adjectives in the box to form correct collocations
concerned comparable valid subject conscious equipped engaged superior
1. be …….. to 5. be …….. to
2. be ……..about 6. be ……..with
3. be …….. for 7. be ……..of
4. be ….to/with 8. be …..in

135
 REVISION 1
1. The task was divided into ……… parts.
A. like B. same C. equal D. even
2. We were ……… impressed with the recommendations at the end of the report.
A. specially B. special C. especial D. especially
3. Your …………… during our visit has been greatly appreciated.
A. hospice B. hospital C. hospitality D. hospitable
4. With prices ……………at such a rapid rate, buyers should compare prices.
A. ascending B. increasing C. enlarging D. expanding
5. No one is at fault, according to the company ……………
A. speaker B. man C. teller D. spokesperson
6. Your advice was very …………
A. cooperating B. contributive C. helpful D. improving
7. I think the …… for his services is high.
A. duty B. fee C. fine D. tariff
8. We've decided to …………… the company Macrodisk, Inc.
A. name B. identify C. nominate D. denominate
9. Have you checked out the …………… of that contract?
A. rightfulness B. lawfulness C. legality D. authority
10. The experience I received being an apprentice was ……………
A. costly B. pricey C. expensive D. invaluable1.
11. The mail carrier left the mail ……the secretary's desk.
A. to B. on C. at D. above
12. The software company offers training …… Atlanta.
A. at B. on C. by D. in
13. There will be a holiday …… Monday.
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A. on B. from C. at D. in
14. The presentation starts ……9:30A.M.in the conference room.
A. on B. at C. in D. for
15. The doctor will not give the patient the test results …………tomorrow.
A. on B. until C. from D. at

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 REVISION 2
1. When the messenger……………,will you please give him this package?
A. will arrive B. arrives C. arriving D. would arrive
2. The assistant to Ms.Brigham……………more responsible in the last year.
A. is becoming B. has been becoming C. has become D. becomes
3. The Paris branch of our bank ……………five years ago today.
A. opens B. has opened C. opened D. was opening
4. The consultant……… the results of his recommendations by the end of the month.
A. knows B. does know C. has known D. will know
5. My supervisor promises that I …………… a raise next year.
A. would get B. should get C. will get D. get
6. After you…………… enough practice, it will be easy for you to do.
A. have had B. will have C. had D. are having
7. The boss…………… for those reports all morning.
A. is waiting B. waits C. has been waiting D. will waiting
8. I…………… something very strange, like burning wires.
A. am smelling B. smell C. smelling D. had smelled
9. You can take those files to the records room unless Kim …………… it first.
A. does B. will do C. is doing D. had done
10. We …………… at that restaurant in a few months.
A. don’t eat B. won’t C. haven’t eaten D. didn’t eat
11. We need to …………… the language in this report; it is too complex.
A. simplify B. simple C. simply D. simplistic
12. In my opinion, her leaving early was a very …………… thing to do.
A. children B. childish C. childishly D. child
13. We could call the TV stations and …………… the opening of our new store.
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A. publicity B. public C. publicize D. publisher
14. I like my work because I have the …………… to make my own decisions.
A. freed B. freely C. freedom D. free
15. Our company believes it is the best …………… to handle the account.
A. organizing B. organization C. organizational D. organize

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 REVISION 3
1. ……………they were tired, they worked overtime.
A. Because B. In spite C. Since D. Although
2. Neither Ms. Chen …………… Mr. Martinez was able to attend the seminar.
A. nor B. and C. neither D. or
3. …………… Mr. Park worked for us, he had received training abroad.
A. Before B. After C. While D. When
4. Please answer the phone …………… it rings.
A. during B. when C. because D. and
5. You can look at the clothes in the shop windows, … you can't go in and buy them.
A. but B. or C. after D. while
6. The soccer game won't be postponed …………… it looks like rain.
A. because B. even though C. since D. as
7. ……………profits have improved, we're all getting bonuses.
A. Since B. Before C. Although D. During
8. Ms. Adams refused the promotion …………… the large raise.
A. because B. but C. despite D. neither
9. The hotel will accept no guests …………… it's being renovated.
A. and B. while C. because of D. after
10. Restaurant food handlers must wear latex gloves …………… health regulations.
A. because of B. because C. since D. though
11. If the student…………… for tomorrow’s exam, she’ll be more confident.
A. prepares B. prepared C. prepare D. would prepare
12. If Mr. Kennedy …………… the information, he would put it in the report
A. has B. would have C. will have D. had
13. If you…………… how to use the word processor, ask any one of us.
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A. Won’t understand B. don’t understand C. understood D. not understand
14. If you aren’t able to finish the letter now…………… it later.
A. you could have done B. you have done C. you can do D. you will can do
15. If I…………… you, I would take the job and then ask for more money.
A. had been B. am C. were D. will be

141
 REVISION 4
1. Young adults who are ……………with their use of credit may find themselves in
trouble sooner than they expect.
A. careless B. uncaring C. carelessly D. uncared
2. The attorney was warned against trying to ………… the young witness.
A. influential B. influence C. influentially D. influencing
3. Inexperienced investors are ……….. to enter this new market with caution.
A. advice B. advisory C. advised D. advising
4. The journalist refused ……….. the federal investigator the names of his sources.
A. tell B. told C. telling D. to tell
5. All the components for Hanson scooters are ……….. right here in this state.
A. to manufacture B. manufactures C. manufacturing D. manufactured
6. The ……….. is likely to have serious repercussions in future negotiations.
A. incident B. incidence C. incidentally D. incidental
7. Doan Trang was selected to …………. the company at the annual conference.
A. represent B. representing C. representative D. representational
8. Customers requesting a refund must be prepared to wait ……….. 4-6 weeks for the
request to be processed.
A. rough B. roughly C. rougher D. roughest
9. The plot of the movie is too …….; its conflicts are either forced or simplistic.
A. predict B. predictable C. predicting D. predictability
10. Adam Antoniotti is generally considered to be one of the most ……………. designers
in the fashion industry today.
A. impression B. impressively C. impressive D. impressing
11. Mr. Yamada is ……… that the consultant’s recommendation will help the situation.
A. convince B. convinced C. conviction D. convincing

142
12. To enter information on the spreadsheet you will ………. a cell by clicking on it and
then type your data.
A. select B. selecting C. to select D. selection
13. That clerk stands …………… a counter all day.
A. on B. in C. behind D. above
14. Please hand in that report …………… Friday afternoon.
A. by B. at C. in D. over
15. Have you read this article …………… our competitors?
A. over B. above C. for D. about

143
 REVISION 5
1. The president’s limousine should be here soon, as we are expecting him ….. by 7 P.M.
A. arrival B. to arrive C. arrive D. arriving
2. The feeling ……… the judges was that the submission had not been researched
thoroughly enough.
A. along B. among C. after D. around
3. During the winter months many people enjoy ……. a variety of indoor sports.
A. play B. to play C. to be playing D. playing
4. Although I was pleased when I bought the camera, I later regretted not ………… for a
more advanced model.
A. waiting B. wait C. to wait D. have waited
5. She was …………. up by her grandparents from the age of seven.
A. brought B. raised C. taken D. turned
6. Employees currently …….. in overseas postings are eligible for n additional housing
allowance.
A. work B. worked C. to work D. working
7. The first applicant seemed to enjoy …….. asked about his previous experience in the
field.
A. to be B. be C. being D. had been
8. Mr. Tan ………… to see the presentation before he made the decision.
A. likes B. would like C. would have liked D. had liked
9. The general manager has been …. making a decision on this issue for several months.
A. putting out B. putting off C. filling out D. filling in for
10. Most workplace errors ………… careless practices among employees.
A. stem from B. leave out C. start up D. get into
11. ………….. visitors to the region visit the unique Al Hasqua mosque.
A. Almost B. Each C. Every D. Most

144
12. Union leaders agreed to meet with management in order to talk …. an alternative
proposal.
A. with B. at C. to D. over
13. We do almost all our corresponding …………… e-mail.
A. in B. by C. on D. with
14. The sale goes on ……………the 16th.
A. through B. into C. towards D. for
15. Most meetings are not as …………… as this one was.
A. interested B. interestingly C. interest D. interesting

145
 REVISION 6
1. The addition of steel girders was designed to.... the roof support beams.
A. strong B strongly C. strength D. strengthen
2. Disagreements over the ..........of the design eventually led to a court case.
A. own B. ownership C. owning D. owned
3. It is essential to.......fully on the operation of the machinery in order to avoid
accidents.
A. concentration B concentrating C. concentrate D. concentrates
4. He was known in the business for his..............attitude and astute business sense.
A. positive B internal C. preventative D. artificial
5. The public’s...............to the advertising campaign was very encouraging.
A. reaction B suggestion C. interjection D. submission
6. Visitors to this part of the facilities must show proper....................
A. identity B identify C. identification D. identifying
7. Plans to....... the highway from four to six lanes were blocked by the local
government.
A. wide B width C. widely D. widen
8. The meeting will have to be..........to a later date.
A. arranged B rescheduled C. planned D.
prepared
9. Your free six-month............to Word Of The Day includes online definitions and
pronunciation clues.
A. prescription B subscription C. designation D. participation
10. Smart travelers research the prices of local hotels to ensure that they do not ............
when traveling abroad.
A. pay B repay C. underpay D. overpay
11. Gift giving is considered standard among hosts, and guests should feel no........to
return the favor.
A. oblige B. obliged C. obliges D. obligation

146
12. Tax.......is available for those earning less than the statutory minimum who have
dependents.
A. refund B relief C. identification D. awareness
13. A doctor's …………… manner makes patients feel comfortable.
A. friendship B. friend C. friendly D. friendliness
14. It was very …………… of the boss to buy us those nice gifts.
A. thoughtless B. thoughtful C. thought D.
thoughtfully
15. One of your duties will be some …………… typing.
A. light B. lightened C. lighten D. to lighten

147
 REVISION 7
1. Ms. Janus was not sure that there was ........we could have done to win the account.
A. everyone B. everything C. anything D. anyone
2. The director was very..........to your ideas for revising our sales approach.
A. receiving B. received C. reception D. receptive
3. In this situation I feel we must acknowledge.........shared responsibility.
A. I B. my C. us D. our
4. The convention center is .........the office but on the other side of the river.
A. between B. against C. along D. near
5. If your car is not fixed by the weekend you can borrow..... to pick up your mother.
A. mine B. any C. some D. other
6. Bickertons has put in bids for several............ construction contracts as part of its
urban renewal plan.
A. valuably B. values C. value D. valuable
7. Our agents have informed us that .....of the containers were damaged in transit.
A. one B. several C. any D. much
8. Our new line of women’s fashions has proven...............to be a top seller.
A. its B. hers C. herself D. itself
9. ............ of the management staff realized the amount of time and effort that had
gone into the job.
A. Every B. Any C. Few D. Someone
10. In my opinion, .........of the candidates is particularly suitable for the position.
A. neither B. both C. all D. either
11. No group meetings are .........unless special circumstances call for on-site
evaluations of ongoing projects.
A. necessitate B. necessarily C. necessity D.
necessary
12. The results show that the decision to promote..........was entirely appropriate.
A. you B. your C. yourself D. yours

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13. She would like a …………… raise, not just a few dollars.
A. really B. realist C. real D. reality
14. If you…… to cancel your reservation, please do so forty-eight hours before that
date.
A. needed B. will need C. need D. had needed
15. Their marriage wouldn’t be so good if they ……… so well with each other.
A. communicated B. didn’t communicate
C. don’t communicate D. communicate

149
 CHAPTER 3: SAMPLE TEST
LISTENING SECTION
In the Listening test, you will be asked to demonstrate how well you
understand spoken English. The entire Listening test will last approximately 45
minutes. There are four parts, and directions are given for each part. You must
mark your answers on the separate answer sheet. Do not write your answers in
your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a
picture in your test book. When you hear the statements, you must select the
one statement that best describes what you see in the picture. Then find the
number of the question on your answer sheet and mark your answer. The
statements will not be printed in your test book and will be spoken only one
time
Example: Now
listen to the four statements.
Statement B "The woman is typing on a
laptop," is the best description of the
picture, so you should select answer B and
mark it on your answer sheet.

150
1. 2.

3. 4.

151
5. 6.

PART 2
Directions: You will hear a question or statement and three responses spoken
in English. They will not be printed in your test book and will be spoken only
one time. Select the best response to the question or statement and mark the
letter A, B, or C on your answer sheet.
Example
You will hear: How are you today?
You will also hear: A. I'm fine, thank you.
B. It's cold, isn't it?
C. Well, it's a difficult issue.
The best response to the question, "How are you today?" is choice A "I'm fine,
thank you." Therefore, you should choose answer A.

7.Mark your answer on your answer 20.Mark your answer on your answer
sheet. sheet.

8. Mark your answer on your answer 21.Mark your answer on your answer
sheet. sheet.

152
9.Mark your answer on your answer 22.Mark your answer on your answer
sheet. sheet.

10.Mark your answer on your answer 23.Mark your answer on your answer
sheet. sheet.

11.Mark your answer on your answer 24.Mark your answer on your answer
sheet. sheet.

12.Mark your answer on your answer 25.Mark your answer on your answer
sheet. sheet.

13.Mark your answer on your answer 26.Mark your answer on your answer
sheet. sheet.

14.Mark your answer on your answer 27.Mark your answer on your answer
sheet. sheet.

15.Mark your answer on your answer 28.Mark your answer on your answer
sheet. sheet.

16. Mark your answer on your answer 29.Mark your answer on your answer
sheet. sheet.

17.Mark your answer on your answer 30.Mark your answer on your answer
sheet. sheet.

18.Mark your answer on your answer 31. Mark your answer on your answer
sheet. sheet.

19.Mark your answer on your answer

sheet.

PART 3
Directions: You will hear some conversations between two or more people. You will be
asked to answer three questions about what the speakers say in each conversation. Select
the best response to each question and mark the letter A, B, C, or D on your answer
sheet. The conversations will not be printed in your test book and will be spoken only
one time.

32. Who most likely is the woman?

153
A. A chef B. A restaurant host
C. A food critic D. A flight attendant
33. What problem does the woman mention?
A. There are no empty parking spots. B. A flight is fully booked.
C. A phone number is wrong. D. The restaurant has no
empty seats.
34. What will the man do Friday morning?
A. Contact a colleague B. Place an order
C. Take a flight D. Read a book
35. What is the purpose of the woman's visit?
A. To ask about a job B. To take a class
C. To find an item D. To get a massage
36. Where is the manager?
A. On vacation B. At a conference
C. In a meeting D. At home
37. What does the man recommend doing?
A. Seeing a teacher B. Parking somewhere else
C. Taking a class D. Going to another floor
38. What most likely is the woman's job?
A. A repair technician B. A musician
C. A librarian D. A store clerk
39. What does the man say about professional musicians?
A. They can get a discount. B. They come by often.
C. They practice nearby. D. They rent a room there.
40. What does the man offer to do?
A. Give her lessons B. Lend her some money
C. Give her a book D. Speak to a manager
41. What problem does the man mention?

154
A. He can't find an item. B. He can't log onto a
computer.
C. He forgot about a meeting. D. He left some documents at
home.
42. According to the woman, what happened on Friday?
A. A program was launched. B. A manager visited the
office.
C. A banquet was held. D. An e-mail was sent.
43. What will the man most likely do next?
A. Go to a meeting B. Call a vendor
C. Visit another department D. Make a phone call
44. What is the woman planning to do this weekend?
A. Visit family B. Meet with a financial
planner
C. Attend a workshop D. Go to a meeting
45. What is the man worried about?
A. A registration fee B. A workshop program
C. A transportation schedule D. A training manual
46. What will the man most likely do next?
A. Go on a website B. Fill out a form
C. Go to a meeting D. Speak to a manager
50. Where most likely are the speakers?
A. A restaurant B. A factory
C. A café D. An aquarium
51. What will happen at the end of the tour?
A. They will make some candy. B. They will go to a new
store.
C. They will meet the president. D. They will try new products.
52. What is mentioned about the Sea Creatures Collection?

155
A. It is their first new product in years. B. It is a favorite of the
president.
C. It is not sold in stores. D. It will be released next
week.
47. Who most likely is the man?
A. A store clerk B. A family member

C. A doctor D. A customer
48. What does the woman mean when she says, "I don't see my wallet
anywhere"?
A. She isn't feeling well. B. She has bad eyesight.
C. She lost an item. D. She thinks someone stole
her wallet.
49. What does the man ask her to do?
A. Look in her car B. Call him back
C. Send a picture D. Go to the service desk
53. What kind of products do the speakers produce?
A. Cell phones B. Audio equipment
C. Computers D. Lighting equipment
54. What does the woman suggest doing?
A. Working with another company B. Find more funding
C. Renaming the brand D. Creating a new product
55. What is mentioned about Tulip Audio?
A. They are currently hiring. B. They just released a new
product.
C. They are the oldest company in the area. D. They are a new company.
56. Where are the speakers?
A. A conference center B. A museum
C. A concert hall D. A restaurant

156
57. What is mentioned about the exhibit?
A. It will close tomorrow. B. Only members can get
tickets.
C. It is only open for a few hours. D. It is moving to another
location.
58. What does the woman ask for?
A. An identification card B. A credit card
C. A registration form D. A phone number
59. What are the speakers discussing?
A. A new building B. A company president
C. A project schedule D. An electricity bill
60. What does the woman suggest doing?
A. Moving to a new building B. Reducing employee work
hours
C. Changing a project D. Testing a product
61. What is Sam worried about?
A. The president won't like an idea. B. The customer will be
unhappy.
C. A room is too dark. D. A product will be delivered
late.

Phone Directory

President's Office X340

Accounting Department X902

Sales Department X348

Cafeteria X120

62. What is mentioned about the man?

A. He is an accountant. B. He is a new employee.
C. He has a meeting with the president. D. He likes tea.

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63. Look at the graphic. Which extension will the speaker dial?
A. X340 B. X902
C. X348 D. X120
64. What will the man most likely do next?
A. Make some tea B. Meet a customer
C. Make a phone call D. Make something

User Manual - Battery Light Display

O O O O 100% O O O O 75%
O O O O 50 % O O O O Less than 10%

65. What problem does the woman mention?

A. A product isn't recording data. B. She lost a product.
C. She received the wrong product. D. A product won't turn on.
66. Look at the graphic. According to the woman, how many dots is the band
displaying?
A. One dot B. Two dots
C. Three dots D. Four dots
67. What does the man say he will do?
A. Call a manager B. Send a new product
C. Send a label D. Fix a band

The Pastoral Menu

Seasoned lamb with potatoes Grilled salmon with mixed

vegetables

$23.00 $22.00

Sirloin steak with asparagus Roast chicken with carrots

$30.00 $19.00

68. Who most likely is the man?

A. A chef B. A host

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C. A waiter D. A food critic
69. What does the man say about the salmon dish?
A. It is all sold out. B. It is a seasonal dish.
C. It is their most popular dish. D. It is only sold on Fridays.
70. Look at the graphic. How much will the woman pay for her meal?
A. $19.00 B. $22.00
C. $23.00 D. $30.00

PART 4
Directions: You will hear some talks given by a single speaker. You will be
asked to answer three questions about what the speaker says in each talk. Select
the best response to each question and mark the letter A, B, C, or D on your
answer sheet. The talks will not be printed in your test book and will be spoken
only one time.

71. Who are the listeners most likely to be?

A. Teachers B. Dry cleaners
C. Students D. Employees
72. What is the speaker most likely do next?
A. Give out a sheet of paper B. Cut some paper
C. Buy fabric D. Visit a website
73. What does the speaker recommend doing?
A. Watching a video B. Buying a book
C. Staying after class D. Visiting a store
74. What is the purpose of the phone call?
A. To place an order B. To mention a product
status
C. To change an order D. To make a complaint
75. What is mentioned about the candles?
A. They are not available. B. They are all broken.
C. They were lost in shipment. D. They are too small.

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76. What does the man offer to do?
A. Drive over B. Give a coupon
C. Speak to a manager D. Ship an item by express
mail
77. What type of place is the speaker advertising?
A. A café B. A restaurant
C. A supermarket D. A newspaper agency
78. According to the speaker, what happened last month?
A. They attended a festival. B. They were visited by an
inspector.
C. A movie star stopped by. D. They won an award.
79. Who is José Fertado?
A. A regular customer B. A store manager
C. A chef D. A food critic
80. Who is Coco?
A. A coworker B. A pet
C. A friend D. A family member
81. What does the speaker say about Thursday?
A. A package will be delivered. B. She will arrive at home.
C. A friend will stop by. D. She will call again.
82. What does the speaker offer to do?
A. Send her a postcard B. Send a link
C. Buy her a gift D. Send some money
83. What is the speaker discussing?
A. A store B. A menu
C. A vendor D. An employee
84. What did the speaker say about the cheeseburger dish?
A. It is the oldest dish on the menu. B. Many people requested it.

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C. It is the hardest dish to make. D. Many people don't know
about it.
85. What does the man ask Dennis to do?
A. Book a hotel room B. Make a phone call
C. Reserve a car D. Send out an e-mail
86. Who most likely is the speaker?
A. A restaurant owner B. A museum owner
C. A gardener D. A tour guide
87. What does the speaker suggest?
A. Going to a café B. Taking pictures
C. Taking a nap D. Buying a gift
88. What will listeners receive?
A. A booklet B. A postcard
C. A pin D. A coupon
89. What does the speaker say has recently opened?
A. A theme park B. A national park
C. A sports center D. A dog park
90. According to the speaker, what were residents worried about?
A. An area will be crowded. B. An area will be noisy.
C. A park will be expensive. D. A park will be dangerous.
91. What can be found on the city's website?
A. Directions B. Operation hours
C. Admission coupons D. A membership form
92. What problem does the speaker mention?
A. An order was mixed up. B. A shirt was given away.
C. A coat was lost. D. A shirt was ruined.
93. What does the speaker offer to do?
A. Make a new shirt B. Give a 50% discount

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C. Drive over D. Buy a new shirt
94. What is mentioned about the listener?
A. He has a meeting today. B. He is a regular customer.
C. He is moving away. D. He works nearby.

Car Listing

Minivan 5 People - 3 bags

SUV 5 People - 2 bags

Sedan 3 People - 1 bag

Economy 2 People - 1 bag

95. What kind of business does the speaker run?

A. A repair shop B. An auto rental company
C. A travel agency D. A car dealership
96. How did the listener make the reservation?
A. On the phone B. By mail
C. On the website D. On a mobile app
97. Look at the graphic. Which vehicle will the listener most likely rent?
A. Minivan B. SUV
C. Sedan D. Economy

Cloud Café
Renovations To-Do List
- Replace windows ($2,000)
- Repaint interior ($500)
- Change tables ($1,000)
- Retile floor ($700)

98. What is the purpose of the phone call?

A. To cancel an order B. To invite someone to an
interview

162
C. To change a plan D. To check an order status
99. What is the man waiting for?
A. Approval from a manager B. An e-mail from a client
C. A phone call from a director D. A shipment from a vendor
100. Look at the graphic. Which task will the listener most likely do?
A. Replace windows B. Repaint interior
C. Change tables D. Retile floor

READING TEST
In the Reading test, you will read a variety of texts and answer several different
types of reading comprehension questions. The entire Reading test will last 75
minutes. There are three parts, and directions are given for each part. You are
encouraged to answer as many questions as possible within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four
answer choices are given below each sentence. Select the best answer to
complete the sentence. Then mark the letter A, B, C, or D on your answer
sheet.

101. A large number of ..............................have ordered the new necklace.

A. people B. person C. thing D. woman
102. The airline .............................. a new route to Madrid beginning next year.
A. has begun B. begin C. will begin D. began
103. The new location for the factory has not been decided ...............................
A. for B. due C. still D. yet
104. This .............................. tells you which cell phone is right for you.
A. account B. survey C. travel D. gift

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105. The comedy television program 12th Street ended after 12 years
...................... air.
A. by B. on C. for D. to
106. Tickets for the festival will be available one month ......................... the
event.
A. next B. towards C. before D. with
107. Reporters waited outside the building ........................the celebrity.
A. interviews B. interview C. interviewed D. to interview
108. The ......................... of this trip includes airfare, hotel, and food.
A. flight B. price C. money D. part
109. No one was ready for the change in managers.
A. slow B. gradual C. sudden D. basic
110. Many employees ........................... the slow and quiet atmosphere of the
office.
A. enjoys B. enjoy C. to enjoy D. enjoying
111. New clients are asked to fill ........................ an online questionnaire.
A. at B. over C. on D. out
112. This program is designed to help the elderly ....................... how to use a
computer.
A. learned B. learn C. will learn D. learns
113. The new technology helped the company become number one ............
the industry.
A. in B. to C. by D. at
114. Our financial ............................. will show you how to invest your
money.
A. advisors B. advisory C. advised D. advisable
115. Toronto will be holding their ............................. musical festival next
week.
A. several B. organized C. annual D. overall

164
116. An order may be changed ......................... within 24 hours of placing the
order.
A. anyway B. anyone C. anywhere D. anytime
117. The university plans to send out .......................... letters in April.
A. book B. acceptance C. affection D. class
118. The Moorewood Hotel has announced .............................. to remodel the
building.
A. planned B. planning C. plan D. plans
119. The new CEO will attend her first ...................... meeting on Tuesday.
A. board B. wall C. ceiling D. desk
120. The construction company is known for having built ........ famous
buildings in the city.
A. several B. one C. every D. another
121. Patients can ............................ to see results one week after surgery.
A. to expect B. expecting C. expect D. expects
122. Every ......................... will see an increase in this month's salary.
A. employee B. teachers C. people D. managers
123. Demand for the blanket decreased once summer ..............................
A. will come B. came C. comes D. coming
124. Anyone ......................... in going to the movie should speak to Sarah.
A. interested B. invested C. concerned D. noticed
125. Newfoundland City will hold a job fair this weekend .............. the
convention center.
A. at B. on C. to D. of
126. Customers complained that packages were damaged .................... delivery.
A. once B. despite C. while D. during
127. Joyful Bath sells a ......................... of skin and body care products.
A. several B. variety C. full D. whole
128. All deliveries must be dropped ....................at the loading dock.

165
A. to B. with C. off D. in
129. Over 200 people applied for funding .........................their own business.
A. to open B. opening C. opens D. open
130. Performance ........................ are held in the second quarter of the year.
A. machines B. degrees C. results D. reviews

PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing
in parts of each text. Four answer choices for each question are given below the
text. Select the best answer to complete the text. Then mark the letter A, B, C,
or D on your answer sheet.

Questions 131-134 refer to the following article.

Local Woman's Lost Dog Returns

When Sue Jennings lost her dog, Tyson, she felt very sad. She
had........131......Tyson for ten years. The two were like best friends. But one
day, while they were walking in the park, Tyson simply ............132....... Sue
............133........... posters up all over town. She offered a $500 reward if
anyone could find Tyson, but nobody could. A whole year went by, and Sue
had given up hope. Then one morning, Tyson just wandered back into Sue's
yard. She was shocked but very happy. No one is exactly sure what happened
to Tyson or where he went. ........134........!

131. A. own B. owned C. owning D. owner

132. A. appeared B. disappear C. disappeared D. appearance
133. A. put B. putting C. puts D. putted
134. A. It is a total disaster! B. It is a total mystery!
C. It is very sad! D. It is very important!
Questions 135-138 refer to the following e-mail.

To: Ravi Bopara <ravi@bmail.com> From: Virat Kohli

<virat@bmail.com>
Subject: My Vacation
Dear Ravi,

166
Next Wednesday, I will be........135......... on vacation to Vietnam for one week.
I have a few favors to .......136....... you. On Wednesday, one of my customers
will visit our office. Could you please show him around? Second, we have a
new staff member joining us on Monday. Her name is Jane. Could you please
......137......her to settle in? You will also need to help her complete all her
paperwork. If you have any big problems, let me know.....138.....
Virat Kohli
Sales Manager

135. A. go B. went C. going D. goes

136. A. ask B. asked C. asking D. asks
137. A. helping B. helped C. helps D. help
138. A. I am going on vacation. B. I am going to Vietnam.
C. will keep my phone on. D. I will be staying in a hotel.
Questions 139-142 refer to the following letter.

Ted Tate , 602 Lime Street , Louisville, Kentucky

Dear Mr. Tate,
....139.... you may know, studies have shown us that most people do not get
enough Vitamin D. This is often caused by working indoors too much and
not.........140....... enough sunlight. A lack of Vitamin D can be very harmful for
your bones. We would like to offer you a special deal on our new and
improved Vitamin D tablets. For a short time, we are .....141.......500 tablets for
just $39.99.
If you would like to take advantage of this amazing offer, please call 1-800-
676-3009 today. You can also order at our website: www.vitamincity.co.us
........142..........
Vitamin City

139. A. If B. As C. When D. How

140. A. get B. got C. gets D. getting
141. A. offer B. offered C. offers D. offering
142. A. Thank you for your time. B. Thank you for seeing me.

167
 C. Thank you for listening to me. D. Thank you for being kind.
Questions 143-146 refer to the following memo.

Hi, Nick and Sue!

Thank you for looking after my apartment while I'm away!
You ....... 143..... stay here as often as you like while I'm gone. There
....144........ plenty of food in the cupboards, so just help yourself. The cat needs
to be fed twice a day. You will....145..... cans of food for him in the cupboard
under the sink. One more thing I have been having a problem with the shower.
.....146..... But maybe this won't be a problem because it is summer now. I will
be back on September 12.
Enjoy the city!
Tim

143. A. would B. may C. do D. did

144. A. is B. was C. are D. be
145. A. finding B. finds C. found D. find
146. A. The water doesn't get very hot. B. The water doesn't get very
cold.
C. The bathroom is small. D. The bathroom is large.

PART 7
Directions: In this part you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is
followed by several questions. Select the best answer for each question and
mark the letter A, B, C, or D on your answer sheet.

Questions 147-148 refer to the following message chain.

Pete Edwards: Are you going to Bob's surprise birthday party?

10:26 a.m.
Tara Kennedy: I'm not sure. When is it?
10:29 a.m.
Pete Edwards: It's on Saturday. Everyone is meeting at Gino's Restaurant at

168
6:00 p.m. Bob thinks he's just going out to dinner with his wife!
10:32 a.m.
Tara Kennedy: What a brilliant idea! Yes, I'm free on Saturday. Where is
Gino's restaurant?
10:38 am.
Pete Edwards: I'll text you the address. It's really easy to find.
10:42 a.m.
Tara Kennedy: Thanks, Pete. I'll see you on Saturday then.
10:44 a.m.
Pete Edwards: I can't wait. Bob's going to be so surprised!
10:45 a.m.

147. What does Pete Edwards mention about Bob's birthday party?
A. It will be fun. B. It will be a surprise.
C. It will be long. D. It will be fancy dress.
148. What will Pete Edwards text to Tara Kennedy?
A. A menu B. A list
C. A story D. An address
Questions 149-150 refer to the following e-mail.

To: Arrow Airlines <service@arrowairlines.com>

From: Mark Butcher <mark@wemail.com>
Subject: My recent flight
To whom it may concern,
I am not usually someone who complains, but after my last flight, I feel like I
have no choice. The main problem was the food. It was very poor. It was cold
and tasted terrible. I could not eat it. Many of the people around me felt the
same.
Otherwise, the service was very good. But by the end of a long 13-hour flight, I
was extremely hungry. If I fly with you again, I hope the food will be better.
Sincerely,
Mark Butcher

169
149. What was Mark Butcher's problem with the airline's food?
A. It was too hot. B. It was cold.
C. It was too spicy. D. It was late.
150. How did Mark Butcher feel by the end of the flight?
A. Tired B. Sad
C. Hungry D. Lonely
Questions 151-152 refer to the following advertisement.

Turner's Shoe Shop

We are a local shoe shop with over 60 years' experience. Visit us for the largest
selection of shoes in town. You'll be sure to find what you are looking for and
at a great price.

• Kids' school shoes

• Attractive shoes for business, weddings, and special events
• Comfy, casual shoes for long-distance walking
• Sneakers, golf, tennis, and basketball shoes
• A large range of socks and shoe accessories
• Open Monday to Saturday 10:00 a.m. - 7:00 p.m. (Thursday until 9:00 p.m.)

151. Which type of shoes does the advertisement mention?

A. High heels B. Boat shoes
C. Golf shoes D. Boots
152. Which day of the week is Turner's Shoe Shop NOT open?
A. Thursday B. Friday

170
C. Saturday D. Sunday
Questions 153-154 refer to the following online chat.

Max Fischer@sales: Hi. This is Max Fischer over in the Sales Department.
2:26 p.m.
Jen Gordon@warehouse: Hi Max. What can I do for you?
2:29 p.m.
Max Fischer@sales: I've got a problem with a customer. His bill has been paid,
but he says he didn't receive the books he ordered. Can you look into it?
2:32 p.m.
Jen Gordon@warehouse: Sure. What's his account number?
2:38 p.m.
Max Fischer@: It's 25980389. That's Maxwell's Book Shop, Park City.
2:42 p.m.
Jen Gordon@warehouse: I see the problem. That shipment was delayed by last
week's storm. It's going to be sent tomorrow.
2:44 p.m.
Max Fischer@sales: Great. Thanks, Jen. I'll let him know.
2:45 p.m.

153. What does Jen say delayed the books?

A. A storm B. A flood
C. A tornado D. A disaster
154. When will the customer's books leave the warehouse?
A. Today B. Tomorrow
C. Yesterday D. Next week
Questions 155-157 refer to the following letter.

Stephanie Pirlo, Apartment 5, Via Gambino, Rome

Dear Stephanie,
Thank you for your letter asking about teaching English in Hong Kong.
Our company usually hires new teachers every February, but sometimes there
are job opportunities at other times, too.

171
I would advise that you check our website at least once a week to see if there
are any new jobs available.
Please note, it's important that our teachers have at least one year of teaching
experience. We provide an apartment for teachers, and we pay very well. I
think Hong Kong is a really exciting city to live in.
Best wishes,
Tony Lau
Hong Kong English Center

155. What did Stephanie Pirlo ask about?

A. Teaching Italian B. Teaching Chinese
C. Teaching English D. Teaching Math
156. What does Tony Lau tell Stephanie to do?
A. Check her e-mail B. Check her mail
C. Check a website D. Check a newspaper
157. What does Tony Lau say his company provides?
A. An apartment B. A car
C. A uniform D. A laptop
Questions 158-160 refer to the following message chain.

Parm: I'm really sorry, Lisa, I'm running quite late! Are you at the movie
theater already?
8:26 p.m.
Lisa: Yes. I just got here. Where are you?
8:29 p.m.
Parni: I'm on the bus, but I'm stuck in traffic. I'll be there as soon as I can!
8:32 p.m.
Lisa: I'll grab you something to eat and drink. What would you like?
8:38 p.m.
Pam: I'll just have a small soda and a small popcorn, please. Thanks, Lisa.
What about the tickets?
8:42 p.m.

172
Lisa: Don't worry, I've got the tickets. The movie's on screen 7. I'll meet you
right outside.
8:43p.m.
Pam: Great. See you soon... hopefully!
8:45 p.m.

158. Why does Pam text Lisa?

A. To ask about a movie B. To tell her about her day
C. To tell her she will be late D. To ask about her new job
159. Where is Pam?
A. At the supermarket B. At the movie theater
C. On the subway D. On the bus
160. Why does Lisa tell Pam not to worry?
A. She has brought some snacks. B. She has the tickets.
C. She has plenty of time. D. She has a friend with her.
Questions 161-163 refer to the following memo.

To: All Employees From: Paul Collingwood

Date: March 16, 8:45 a.m. Subject: Visitors from Tokyo
Good morning, everyone.
Tomorrow, a group of important business people will arrive from Tokyo. They
are looking at our company because they are thinking of investing in it.
I hope you will give them a friendly welcome. I am sure they will be impressed
by your hard work and your professional appearance.
I would be very grateful if you could clean off your desks this evening before
you leave.
Many thanks,
Paul Collingwood
Department Manager

161. When will the visitors from Tokyo arrive?

A. March 16 B. March 17

173
C. March 18 D. March 19
162. How does Paul Collingwood describe the visitors?
A. Famous B. Wealthy
C. Important D. Successful
163. What does Paul Collingwood ask his staff to do?
A. Come to work early B. Come to a meeting
C. Clean their kitchen D. Clean off their desks
Questions 164-167 refer to the following advertisement.

SUITS YOU
Are you looking for a nice suit for a special occasion? Maybe it's a wedding or
a big job interview. It could make all the difference. But a good suit can be
expensive. So why not rent that special suit from SUITS YOU?
- Suits available from just $30.00 per day
- Designer suits available from just $50,00 per day
- An extremely large range of sizes
- Free fitting service
- All suits include a tie at no extra cost.
Call today to see our incredible range of suits!
32 Harbor Street, Portsmouth or telephone: 555-1232

164. What does the advertisement mention about good suits?

A. They look nice. B. They can be expensive.
C. They are comfortable. D. They make you feel good.
165. What does the advertisement say about sizes?
A. They have small suits. B. They have large suits.
C. They have a large range. D. They have just one size.
166. How much does the cheapest designer suit cost?
A. $20.00 B. $30.00
C. $40.00 D. $50.00
167. What is included with each suit at no extra cost?

174
A. A pair of socks B. A belt
C. A hat D. A tie
Questions 168-171 refer to the following e-mail.

To: Susan Rymer <rymer@dmail.com>

From: Budget Flights <service@budgetflights.com>
Subject: Order Number 21764230
Dear Mrs. Rymer,
Thank you for booking with Budget Flights. Details of your trip are given
below:

LONDON Heathwick PARIS de Clerc

12 January ------------- 12 January
>
1:45 p.m. 3:00 p.m.

PARIS De Clerc LONDON Heathwick

21 January ------------- 21 January
>
7:00 a.m. 8:15 a.m.

Outbound cost: £45.00

Return cost: £30.00
Total cost £75.00

Check-in available from 11 January, 1:45 p.m.

168. What time will Sue Rymer arrive in Paris?

A. 7:00 a.m. B. 8:15 a.m.
C. 1:45 p.m. D. 3:00 p.m.
169. How long does the flight to Paris take?
A. 1 hour B. 1 hour 15 minutes

C. 1 hour 30 minutes D. 2 hours

170. Where does Sue Rymer most likely live?

175
A. Paris B. London
C. Rome D. Madrid
171. What is the total price of the flights?
A. £30.00 B. £45.00
C. £60.00 D. £75.00
Questions 172-175 refer to the following online chat.

Simon Lee: Hi. I just bought one of your LCD televisions. I'm having a few
problems with it.
3:01 p.m.
Nina, Tech Support: No problem. I'm sure I can help. What seems to be the
problem?
3:02 p.m.
Simon Lee: I feel a bit embarrassed actually. I can't even turn it on!
3:04 p.m.
Nina, Tech Support: OK. Don't worry. It's a more common question than you'd
think. Are you near the TV now?
3:05 p.m.
Simon Lee: Yes, I'm right next to it.
3:07 p.m.
Nina, Tech Support: OK. Reach behind the TV on the right-hand side. You'll
feel a small button. Just press that.
3:08 p.m.
Simon Lee: Yes, that did it. It turned on! Thank you very much.
3:12 p.m.

172. What is Simon Lee having problems with?

A. A radio B. A microwave
C. A toaster D. A television
173. How does Simon Lee say he feels?
A. Confused B. Angry
C. Embarrassed D. Disappointed

176
174. What is Simon Lee's problem with his new TV?
A. He can't change the channel. B. He can't turn it on.
C. He can't turn it off. D. He can't open the box.
175. What does Nina tell Simon Lee to do?

A. Reach
behind the TV
B. Reach
under the TV
C. Use the
remote control
D. Use a long
stick

Questions 176-180 refer to the following graph and e-mail.

To: alastaircook@jumbrella.com From: nickcompton@jumbrella.com

Date: December 14 Subject: Sales Figures Attachment
umbrella.pdf
Dear Nick,
Here are the sales figures for this year. Overall, the number of umbrellas we
sold was very good -much better than last year. I am a bit disappointed with the
sales of our blue umbrellas, though. I don't know why, but they just aren't very
popular. I think we should try another color for next year. Maybe we could
make an umbrella with spots on it. Let me know what you think.
Very best wishes,
Alastair

176. Which umbrella was most popular?

A. Blue B. Black
C. Red D. Silver
177. How many red umbrellas did the company sell?

177
A. 1,000 B. 2,000
C. 3,000 D. 4,000
178. What does Alastair say about this year's sales figures?
A. They are worse than last year's. B. They are better than ever.
C. They are worse than ever. D. They are better than last
year's.
179. What does Alastair say about the blue umbrellas?
A. They are very big. B. They are a lovely color.
C. They are too bright. D. They are not very popular.
180. What does Alastair suggest they make?
A. More blue umbrellas B. More black umbrellas
C. An umbrella with spots on it D. An umbrella with stripes on
it
Questions 181-185 refer to the following menu and review.

Pierre's Place
Menu
Starters
Onion Soup with Homemade Bread $5.00
Pâté with Toast $7.00
Olives with a Selection of Breads $6.00
Tomato, Mozzarella, and Basil Salad $5.50
Main Courses
Steak with Fries $18.00
Pan-fried Salmon with Vegetables $16.00
Pasta with a Spicy Beef Sauce $13.00
Vegetarian Burger $13.50
Desserts
Tiramisu $8.00

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 Apple Tart with Pierre's Ice Cream $8.00
Chocolate Mousse $7.00

Restaurant Review
Pierre's Place, Downtown
By Felicity King
I had heard a lot of good things about Pierre's Place. My friend Lucy told me
about it. She said that it was friendly and old-fashioned, and that the food was
great. So I was really looking forward to eating there, and I wasn't
disappointed.
I chose the French Onion Soup for starters. It had a strong, deep flavor. The
bread that came with it was perhaps the best I have ever eaten.
For my main course, I had the steak. It was perfectly cooked and came with a
delicious sauce. The fries were wonderfully crispy.
I found it difficult to choose dessert. I almost chose the tiramisu, but in the end,
I went for the chocolate mousse. It was amazing!

181. Which starter is the most expensive?

A. French Onion Soup B. Pâté with Toast
C. Olives with a Selection of Breads D. Tomato, Mozzarella, and Basil
Salad
182. How is the pasta sauce described?
A. Smoky B. Sweet
C. Spicy D. Salty
183. Who told Felicity King about Pierre's Place?
A. Her friend B. Her sister
C. Her mom D. Her cousin
184. What does Felicity King mention about the steak?
A. It was very large. B. It was quite small.
C. It was perfectly cooked. D. It did not come with any sauce.
185. What does Felicity King mention about choosing dessert?

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A. She found it difficult. B. She found it easy.
C. She chose two desserts. D. She asked the waiter.
Questions 186-190 refer to the following text message chain, timetable, and
ticket.

Jim Evans: I was thinking it would be nice to take the kids swimming
tomorrow. What do you think?
3:26 p.m.
Nancy Evans: That's a great idea because Wednesday is Family Swim day. We
can get half-price tickets!
3:29 p.m.
Jim Evans: We could go in the morning maybe.
3:32 p.m.
Nancy Evans: I think Family Swim is only in the afternoon. But I'll check and
tell you this evening.
3:34 p.m.
Jim Evans: OK, sweetie. Good afternoon. xxx
3:36 p.m.

www.georgeswim.com/specialevents

Georgetown Swimming Pool Special Events

Time Monday Tuesday Wednesday Thursday Friday

1:00-2:00p.m. Baby Swim Baby Swim Senior

Swim

3:00-6:00 pm. Senior Family Senior

Swim Swim Swim

6:00-8:00p.m. Junior Senior Swim* Junior Diving Junior

Lessons Lessons Club* Lessons

For club members only

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 Georgetown Swimming Pool
Wednesday October 16 3:32 P.M.
FAMILY SWIM:
2 Adults: $8.00
2 Children: $4.00
Total: $12.00

186. What does Jim suggest to Nancy?

A. A family party B. A family meal
C. A family vacation D. A family outing
187. What does Nancy mention about Family Swim time?
A. It is fun. B. It is half-price.
C. It is new. D. It is more expensive.
188. What is mentioned about the Diving Club?
A. It costs extra. B. It is free.
C. It is for members only. D. It lasts three hours.
189. What happens between 1:00-2:00p.m. on Wednesdays?
A. Junior Lessons B. Senior Swim
C. Water Polo D. Baby Swim
190. According to their receipt, what time will the family's swim start?
A. 3:32 p.m B. 4:32 p.m.
C. 5:32 p.m. D. 6:32 p.m.
Questions 191 - 195 refer to the following advertisement and e-mails.

FITNESS CITY
JOIN our gyms TODAY!
• We have all the latest gym equipment • Join our classes, from beginner
to athlete
• Open 24 hours a day, 7 days a week • 12 amazing locations all over the

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city
Go to: www.fcgyms.com for more information

To: enquiries@fcgyms.com From:

matthayden@gmail.com
Subject: Memberships
Dear Sir or Madam,
I am coming to work in the city soon, and I would really like to join your gym.
However, I won't be living in the city for very long. I know that some gyms ask
customers to join for a minimum of three months. Can I join for just one
month? If so, how much would it cost for one adult?
Please let me know.
Sincerely,
Matt Hayden

To: matthayden@jmail.com From:

enquiries@fcgyms.com
Subject: RE: Memberships
Dear Mr. Hayden,
Many thanks for your interest in joining our gym.
You could join for one month, or you can just pay to use the gym each day.
Below you will see our price list:

One Day One month Three Six months One year

months

Adult $10.00 $65.00 $130 $250 $365

Senior $7.00 $40.00 $100 $160 $7.00

I hope this is helpful.

Sincerely,

182
Neil Harris,
Customer Services, Fitness City Gyms

191. What does the advertisement mention about Fitness City gyms?
A. They have loud music. B. They have the latest
equipment.
C. They have large TV screens. D. They have cafés inside.
192. How many gym locations does Fitness City have?
A. 9 B. 10
C. 11 D. 12
193. Why is Matt Hayden coming to the city?
A. To visit his mother B. To see a friend
C. To work D. To visit for a vacation
194. What does Matt Hayden ask about?
A. Using the gym at night B. Using the gym on the
weekend
C. Joining the gym for one month D. Joining the gym for one
year
195. How much will it cost Matt Hayden to join the gym for one month?
A. $7.00 B. $10.00
C. $40.00 D. $65.00
Questions 196-200 refer to the following e-mail, invoice, and letter.

To: staffmembers@nationalbank.com From:

gzablowski@nationalbank.com
Subject: Bob Evans' Retirement
Date: June 24
Hi, everyone! As you know, Bob Evans is leaving the company next week. He
is the longest-serving employee in the history of the company.
It was hard to decide what present we should get for Bob. But he loves boats,
so I bought him a beautiful wooden model of an old ship in a glass case.

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I paid $750 for it, so that comes to just $30 each. Could you please send me
the money whenever you get a chance?
Greg

Mitchell's Models, 22 Quayside, Port Harrison

Invoice

Order No. 5367

1 x Handmade Model Sailing Ship $500

1 x Luxury Display Case $200

Packing and shipping charge $50

Total $750

Paid by Mr. G. Zablowski

Your order will be packaged and shipped as soon as possible.
You will receive your order on June 20 by 6:00 p.m.

Entire Staff
Business Banking Department- National Bank - West Bridport
June 25
Dear everyone,
I just wanted to write and say thank you so much for the beautiful model you
bought for me. I am so happy with it. I have put it on a table in my study. I will
look at it every day and think of you all. I spent 40 years working at the bank
and enjoyed every day.
I am going to miss working with you all very much. I hope you will all keep in
touch. Sincerely and with best wishes for the future,
Bob Evans

196. Why has Greg Zablowski bought a present for Bob Evans?

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A. It is his birthday. B. It is Christmas.
C. He has been unwell. D. He is leaving his job.
197. What does Greg Zablowski ask for?
A. Cakes B. Ideas
C. Money D. Cards
198. How much did the display case cost?
A. $50.00 B. $200.00
C. $500.00 D. $750.00
199. Where did Bob Evans put his present?
A. In his study B. In his kitchen
C. In his bedroom D. In his dining room
200. What does Bob Evans mean when he says, "I am so happy with it"?
A. He loved his job. B. He loves the people he
worked with.
C. He loves the model ship. D. He loves being retired.

185