Charm Services Customer Presentation en
Charm Services Customer Presentation en
Charm Services Customer Presentation en
Integrated in Transport
all other ALM integration
processes for SAP
SAP &
Fully No license
Non-SAP
customizable fee*
Systems
*for Standard Support Contracts no licence fee only for SAP Systems
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 6
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6
Overview of processes in Change Request Management
Urgent Change Normal Change Admin Change General Change Defect Correction
§ Emergency § Daily maintenance § Documentation only § Changes on IT § Used during test-
changes assets phase of
§ Implementation § Administrative
§ Mobile devices implementation or
§ Optimized for fast projects activities
maintenance
processing § Printer
§ Depending on § Related to system projects
§ Independent from project release- landscape of § …
§ Document test
project release cycle change project § Not integrated in defects and their
cycle SAP Transport
§ Integrated with SAP § Not integrated in correction
§ Integrated with SAP Transport SAP Transport Management
§ Integrated in SAP
Transport Management Management
Transport
Management
Management
Individual service
components Time & Material
Implemen-
Service is implemented & customized remotely
tation
Basic
User training
Knowledge
Administrator training
transfer
Training for change management setup and configuration
SAP Solution Manager Add-on Standalone enhancements part Increased automation for
End-to-End requirements to of Service specific ChaRM process steps
deploy process for agile Independent from requirements Improved integration of ChaRM
developments to deploy process into transport logistics
Preconfigured Delivered as part of Focused Improved usability for end-users
Build software package
• No license fee for Max Attention and Premium Available via SAP Store
Engagement support contracts
Test
Retrofit Retrofit for
system
automation BW
refresh
Release Cross
batch landscape
import distribution
Status
Web UI dependent
Repack
scorecard check
framework
Full implementation
Full implementation
Best for an evaluation service with ChaRM
service for standard
of ChaRM enhancements from
ChaRM
Focused Build
Purpose
§ Support during and after ChaRM go-live
§ Ensure easy transition to the new process
§ Improve user acceptance after go-live
Service deliverables
§ Go-live checklist
§ Technical support for connecting your landscapes to
SAP Solution Manager for ChaRM
• Time & Material
§ Technical support & advisor for end-user questions
and issue during hyper care phase after go-live • 5 PD + 1 PD per landscape
(recommended)
Purpose
§ Implement customer specific process steps
§ Add customer specific fields
§ Adjust workflow customizing to your specific needs
Service deliverables
§ Workflows include all customer specific
enhancements
§ Test cases are adjusted
§ Training material is adjusted • Time & Material
§ Authorization roles are adjusted • Typical 10-25 PD
Purpose
§ Special function to implement Retrofit for dual Project
system landscapes (a.k.a. N+1 landscape)
§ Reduce development efforts by automatic
Retrofit
synchronization of developments between DEV
systems Maintenance
Service deliverables
§ Support on designing landscapes for Retrofit
§ General activation of Retrofit
§ Training on Retrofit for ABAP Objects
• Time & Material
• Typical 5 PD
Purpose
§ Implement customer specific developments
§ Additional assignment blocks
§ Complex consistency checks
§ Additional actions & popups
Service deliverables
§ Implementation in your DEV system
§ Integration into ChaRM process
§ Documentation for the development
§ Updates to training material related to the • Time & Material
development • Individual Request
Team
Standard customer with simple landscape Special customer with complex landscape
Evaluate it yourself!
Overall 10.000 €
Stefan Doktor
Principal Consultant
stefan.doktor@sap.com
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