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Services for Change Request Management

SAP Solution Manager 7.2.


SAP Deutschland SE & Co. KG
Purpose & outline of this presentation

Ÿ Understand why change management is


important for your IT
Purpose

Ÿ See the benefits the SAP Solution Manager


provides for your change management
Ÿ Learn how to implement change management
fast and cost efficient

Ÿ What is Change Request Management?


Outline

Ÿ Consulting services to implement Change


Request Management
Ÿ SAP Consulting as implementation partner
ALM Consulting Services

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 2


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2
What is Change Request Management ?
What is Change Request Management (ChaRM)?

Process Layer: Change & Release Management Process

Create Process Coordinate


Handover to Manage Change Close
Request for Request for Release &
Execution Execution Change
Change Change Deployment

1 Request for Change 2 Change Document 3 Change Cycle

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 4


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 4
Why is Change Request Management a critical IT process ?

Digital transformation + industry 4.0

• Increase number of changes


• Require faster implementation cycles
• Still keeping control and traceability

Change Request Management is critical to manage the upcoming transformation in your IT

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 5


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 5
The benefits of ChaRM with SAP Solution Manager

Best Support for Provides full


practices all change control and
processes types transparency

Integrated in Transport
all other ALM integration
processes for SAP

SAP &
Fully No license
Non-SAP
customizable fee*
Systems

*for Standard Support Contracts no licence fee only for SAP Systems
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 6
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6
Overview of processes in Change Request Management

Urgent Change Normal Change Admin Change General Change Defect Correction
§ Emergency § Daily maintenance § Documentation only § Changes on IT § Used during test-
changes assets phase of
§ Implementation § Administrative
§ Mobile devices implementation or
§ Optimized for fast projects activities
maintenance
processing § Printer
§ Depending on § Related to system projects
§ Independent from project release- landscape of § …
§ Document test
project release cycle change project § Not integrated in defects and their
cycle SAP Transport
§ Integrated with SAP § Not integrated in correction
§ Integrated with SAP Transport SAP Transport Management
§ Integrated in SAP
Transport Management Management
Transport
Management
Management

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 7


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 7
Consulting services to implement ChaRM.
ChaRM service portfolio can cover all implementation scenarios

Implementation services Fixed Price

ChaRM Quick Start ChaRM Implementation ChaRM Implementation


10T€ basic 30T€ w. Focused Build 40T€

Individual service
components Time & Material

Workflow Go-live support Data migration


Retrofit Custom
customizing 5 PD + 1 PD services
5 PD developments
10-25 PD per landscape 15-25 PD

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 9


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 9
ChaRM Quick Start service is perfect for evaluation purposes Quick Basic Focused

Ÿ Basic configuration Change Request Management


Deliverables Ÿ Connection of simulation/test landscape
Ÿ Activation standard processes
Quick Start

Ÿ 1 day support and end-user training


Workshops Ÿ Optional: Workshop for detailed requirements
analyses (no additional cost)

Ÿ SAP Solution Manager 7.2


Prerequisites
Ÿ SOLMAN_SETUP Mandatory Configuration finished

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 10


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 10
Activities for ChaRM implementation services Quick Basic Focused

Ÿ Kickoff & project planning


Concept
Ÿ Change management process design and concept

Implemen-
Ÿ Service is implemented & customized remotely
tation
Basic

Test and Ÿ Instruction workshop for performing tests


acceptance Ÿ Workshop for acceptance

Ÿ User training
Knowledge
Ÿ Administrator training
transfer
Ÿ Training for change management setup and configuration

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 11


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 11
Deliverables for ChaRM implementation services Quick Basic Focused

Ÿ 6 transaction types incl. Change Request and all Change


Scope
Types (Normal, Urgent, Admin, General & Defect Correction)

Ÿ Support for landscape design and implementation of ChaRM


Landscape on a demo landscape that reflects the real managed system
landscape
Basic

Ÿ Preconfigured ChaRM roles & authorization concept


Roles
Ÿ Easy to adjust to specific customer requirements

Ÿ Training material for ChaRM processes & administrators


Ÿ User documentation
Documents
Ÿ Ready to use test cases for acceptance tests
Ÿ guide for change management setup and configuration

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 12


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 12
ChaRM implementation services with Focused Build Quick Basic Focused

Ÿ Like Basic Implementation Service


Scope Ÿ Additional Customizing of ChaRM enhancements with
Focused Build

Ÿ Support for landscape design and implementation of ChaRM


Landscape on a demo landscape that reflects the real managed system
landscape
Focused

Ÿ Preconfigured ChaRM roles & authorization concept


Roles
Ÿ Easy to adjust to specific customer requirements

Ÿ Training material for ChaRM processes & administrators


Ÿ User documentation
Documents
Ÿ Ready to use test cases for acceptance tests
Ÿ guide for change management setup and configuration

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 13


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 13
ChaRM enhancements with Focused Build Quick Basic Focused

Complexity of change process depends


§ On size of the IT department
§ Number of different process roles
§ Complexity and number of system landscapes

Focused Build provides


§ Enhancements to work in complex scenarios
§ Automation when dealing with large number of
system landscapes
§ Improved automation for transport logistics

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 14


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 14
Added value of ChaRM enhancements Quick Basic Focused

Focused Build ChaRM enhancements Added value

Ÿ SAP Solution Manager Add-on Ÿ Standalone enhancements part Ÿ Increased automation for
Ÿ End-to-End requirements to of Service specific ChaRM process steps
deploy process for agile Ÿ Independent from requirements Ÿ Improved integration of ChaRM
developments to deploy process into transport logistics
Ÿ Preconfigured Ÿ Delivered as part of Focused Ÿ Improved usability for end-users
Build software package

• Optional enhancements for ChaRM


• License 250€ per user/year Focused Build

• No license fee for Max Attention and Premium Available via SAP Store
Engagement support contracts

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 15


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 15
Areas for change control enhancements with Focused Build

Test
Retrofit Retrofit for
system
automation BW
refresh
Release Cross
batch landscape
import distribution
Status
Web UI dependent
Repack
scorecard check
framework

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 16


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 16
Which ChaRM Service is relevant for you ?

ChaRM Quick Start ChaRM Implementation ChaRM Implementation


basic Focused Build
Ÿ Basic setup ChaRM in your SAP
Solution Manager Ÿ Implementation service for Ÿ Like basic service
Ÿ Connecting a simulation standard ChaRM Ÿ Additional customizing of
landscape Ÿ Incl. workshops & basic ChaRM enhancements from
Ÿ SAP preconfigured pocesses trainings Focused Build
are ready to be used Ÿ Incl. process description, test
Ÿ No customizing & development cases and other documentation

Full implementation
Full implementation
Best for an evaluation service with ChaRM
service for standard
of ChaRM enhancements from
ChaRM
Focused Build

10000 € - Fixed price 30000 € - Fixed price 40000 € - Fixed price


© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 17
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 17
Deliverables of ChaRM go-live support service

Purpose
§ Support during and after ChaRM go-live
§ Ensure easy transition to the new process
§ Improve user acceptance after go-live

Service deliverables
§ Go-live checklist
§ Technical support for connecting your landscapes to
SAP Solution Manager for ChaRM
• Time & Material
§ Technical support & advisor for end-user questions
and issue during hyper care phase after go-live • 5 PD + 1 PD per landscape
(recommended)

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 18


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 18
Deliverables of ChaRM workflow customizing service

Purpose
§ Implement customer specific process steps
§ Add customer specific fields
§ Adjust workflow customizing to your specific needs

Service deliverables
§ Workflows include all customer specific
enhancements
§ Test cases are adjusted
§ Training material is adjusted • Time & Material
§ Authorization roles are adjusted • Typical 10-25 PD

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 19


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 19
Deliverables of ChaRM Retrofit service

Purpose
§ Special function to implement Retrofit for dual Project
system landscapes (a.k.a. N+1 landscape)
§ Reduce development efforts by automatic

Retrofit
synchronization of developments between DEV
systems Maintenance

Service deliverables
§ Support on designing landscapes for Retrofit
§ General activation of Retrofit
§ Training on Retrofit for ABAP Objects
• Time & Material
• Typical 5 PD

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 20


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 20
Deliverables of ChaRM custom developments service

Purpose
§ Implement customer specific developments
§ Additional assignment blocks
§ Complex consistency checks
§ Additional actions & popups

Service deliverables
§ Implementation in your DEV system
§ Integration into ChaRM process
§ Documentation for the development
§ Updates to training material related to the • Time & Material
development • Individual Request

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 21


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 21
Why SAP Consulting as
implementation partner ?
SAP Consulting is a experienced implementation partner

Experience Fast & efficient delivery

Ÿ 10+ years experience with ChaRM Ÿ Standardized services


implementation projects Ÿ Standardized delivery methods
Ÿ Average of 5 years ChaRM experience per Ÿ Short project durations
consultant
Ÿ Average of 20 ChaRM projects / year

Team

Ÿ 10+ specialized consultants


Ÿ They are all very “ChaRM”ing
Ÿ Development experience available within the team
Ÿ Knowledge of other ALM processes available

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 23


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 23
Recommended services for typical implementation

Standard customer with simple landscape Special customer with complex landscape

Ÿ Implementation Service Basic (30k)


Implementation service basic Implementation w. Focused Build
Ÿ Workflow Customizing (5 PD) 30000 € 40000 €*
Ÿ GoLive Support 1 Landscape ( 5 PD)
Workflow customizing Workflow customizing
Ÿ Overall: TODO with Robin
5 PD 15 PD

Go-live support (1 landscape) Go-live support (5 landscapes)


5 PD 10 PD

Overall 45.900 € Overall 79.750 €


*there are additional license fees for focused build for enterprise and standard support
© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 24
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 24
Not sure if ChaRM with SAP Solution Manager is for you ?

Quick Start Service

Evaluate it yourself!

Order an implementation service


later with 5.000 € discount

Overall 10.000 €

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 25


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 25
Summary

ChaRM covers all change


types and SAP & Non-
SAP scenarios
ChaRM is important process for
your digital transformation
SAP Consulting is the
experienced Implementation
partner
5000+ customer worldwide have
implemented ChaRM with
SAP Solution Manager

Request your personal


quote today

© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER 26


© 2017 SAP SE or an SAP affiliate company. All rights reserved. 26
Thank you
Contact information:

Stefan Doktor
Principal Consultant
stefan.doktor@sap.com
© 2017 SAP SE or an SAP affiliate company. All rights reserved.

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and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The
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