Carolinas HealthCare System 9th Annual Diversity Symposium

The Competitive Edge:

Excellence In Healthcare For A Diverse Community
Tuesday, June 7, 2011 7:15 a.m. 4:45 p.m. The Westin Charlotte
601 South College Street Charlotte, NC 28202

In collaboration with The Diversity Advisory Committee, Carolinas HealthCare System

CAROLINAS HEALTHCARE SYSTEM HAS A LONG-STANDING COMMITMENT TO DIVERSITY AND INCLUSION

A MESSAGE FROM OUR CEO: Carolinas HealthCare System (CHS) takes great pride in its diverse work force. CHS promotes an environment where differences are valued and integrated into our organizations operations. Diversity awareness is a business imperative that is important to our organization and to the community we serve. Diversity encompasses all the ways in which human beings are similar and different. CHS has achieved success by creating a high-performance organization, leveraging the capacity and diversity of our total workforce.

Michael C. Tarwater, FACHE, CEO Learning Objectives for the symposium include: Improve leadership and employee effectiveness Improve knowledge of how to deliver culturally appropriate patient care and customer interactions Learn how diversity and inclusion improves team effectiveness and supports organizational business goals Identify best practices and solutions to issues of diversity and inclusion

Join us for the 9th Annual CHS Diversity and Inclusion Symposium ~ The Competitive Edge. Learn the benefits of moving from having diverse teams to forming diverse teams that practice inclusion. This symposium is designed to provide learning and networking opportunities for healthcare professionals. We look forward to seeing you on June 7, 2011.

ABOUT OUR SPEAKERS

Morning Plenary Speaker: James H. Johnson, Jr., PhD
Peering Through the Window of the 2010 Census This presentation will highlight six disruptive demographic trends of the first decade of the new millennium and how they will dramatically transform the nations healthcare industry. James H. Johnson, Jr. is the William R. Kenan, Jr. Distinguished Professor of Entrepreneurship and Strategy at the University of North Carolina at Chapel Hill. His research interests include community and economic development, the effects of demographic changes on the U.S. workplace, interethnic minority conflict in advanced industrial societies, urban poverty and public policy in urban America, and workforce diversity issues. He received his PhD from Michigan State University, his MS from the University of Wisconsin at Madison and his BS from North Carolina Central University.

Keynote Speaker: Richard P. de Filippi, PhD

The Imperatives for Leadership Diversity This presentation will explore business imperatives of leadership diversity and disparities elimination in the new era of healthcare reform. Richard P. de Filippi is the past chair of the American Hospital Association Board of Trustees, Trustee and former chairman of the board of the Cambridge Health Alliance, a major safety-net health care system and one of the largest health systems in Massachusetts. He is also a member and former chair of the Trustee Advisory Council of the Massachusetts Hospital Association. He is managing partner of the Ariano Partnership. Mr. de Filippi earned a bachelors degree from Amherst College and a doctorate in engineering from Massachusetts Institute of Technology.

Afternoon Plenary Speaker: Alvin Law

Everybody Counts This presentation will share the story of the presenter, who was born without arms; and what may have become a tragic life story did not turn out that way. His life experiences will provide insight into diversity and inclusion. Our presenter will share one of the most inspiring stories you will ever hear. Over 13,000 babies around the world were deformed in the early 1960s because of a morning sickness drug, Thalidomide. Alvin Law was born without arms after his birth mother, thinking it was completely safe, used just a couple of the tiny pills and their lives were forever altered. Alvin attended regular schools in a day when handicapped children were relegated to institutions or at best, schools that segregated them from normal students. Remarkable teachers saw his potential and worked with the family to encourage that potential. Today, Alvin is not only completely independent; he is remarkably successful. You will be inspired.

ABOUT OUR SPEAKERS (continued)

Josepha Campinha-Bacote, PhD, MAR, PMHCNS-BC, CTN-A, FAAN
The Journey Towards Cultural Competence in Healthcare Delivery: A Culturally Conscious Approach to Patient Care In responding to the current demographic changes in the United States, healthcare professionals face the challenge of providing culturally responsive services to our ever-growing multicultural world. Despite the development of several models of care and service delivery efforts to meet these challenges, healthcare professionals continue to ask the question: What does it mean to be a culturally competent healthcare professional? In this presentation, Dr. Campinha-Bacote addresses this question by taking healthcare professionals on a journey towards cultural competence in healthcare delivery. Dr. Campinha-Bacote is President and Founder of Transcultural C.A.R.E. Associates. She received her BS from the University of Rhode Island, MS from Texas Women's University, MA in Religion/Theology from Cincinnati Christian University, and her PhD from the University of Virginia. Dr. Campinha-Bacote holds the academic title of adjunct faculty at several universities and is on faculty at Case Western University in Cleveland, Ohio.

Deborah Deas, MD, MPH

Developing and Implementing a Comprehensive Diversity Plan: MUSC College of Medicine Model This presentation will explore the essential components of an effective diversity plan; highlighting the success of the diversity and inclusion efforts at the Medical University of South Carolinas College of Medicine. Deborah Deas, MD, MPH, received her BS from the College of Charleston and her MPH from the University of South Carolina. She completed her MD in Medicine and her residency in Psychiatry from the Medical University of South Carolina. Dr. Deas is a Professor in the Department of Psychiatry and Behavioral Sciences and is the Associate Dean of the College of Medicine Admissions. Dr. Deas is the Senior Associate for Diversity in the MUSC College of Medicine.

Vince Brown, MS & Gerry Lupacchino, MBA

The Power of Connections: Networking in Healthcare Thriving versus surviving in your healthcare career can depend upon the extent to which you make use of the formal and informal networks within the organization. In this session, participants will learn about and assess their Social/Relational, Political/Influential and Intellectual/Technical skills and how to use these to create personal networks. Vincent R. Brown is Global Novations' Managing Partner for Innovation & Market Optimization. He has contributed twenty-seven years of consulting experience in the areas of diversity and inclusion, team-building, leadership development, strategic planning and executive coaching. Gerard (Gerry) Lupacchino is a Partner and Senior Vice President for Business Development with Global Novations. Gerry holds an MBA from the University of Hartford and has completed additional graduate work focusing on organizational development.

Cheryl Behymer, JD
Cutting Edge Equal Employment Opportunity (EEO) Developments This presentation will highlight cutting edge legal developments in the area of EEO and identify action steps needed to address these developments. Cheryl Behymer is a partner with Fisher & Phillips, LLP. She is chair of the South Carolina Diversity Council, a partner of the South Carolina Chamber of Commerce devoted to encouraging, supporting and educating employers as they seek to increase diversity in the workplace. Ms. Behymer received her education at Catholic University of America and California State University. She is a member of the Bar Association in Maryland, South Carolina and Virginia.

Valda Ford Boyd, MPH, MS, RN

Paralysis of Political Correctness This presentation will explore and define the paralysis of political correctness and explore strategies to effectively negotiate culturally and linguistically awkward situations. Valda Ford Boyd earned a BS from Winston-Salem State University, a MPH in Health Policy Analysis and Administration from the University of North Carolina at Chapel Hill, and her MNA from Creighton University in Omaha, Neb., where she also served as an assistant professor at the School of Nursing. She is well known across the globe for her dynamic style as a presenter in more than two dozen countries on six continents.

Strategic & Intentional Diversity & Inclusion

In this panel discussion, CHS leaders will explore the need for intentionality in creating a work culture that is respectful of diversity and inclusion; while highlighting some of the organizations best practice efforts. CHS, one of the leading healthcare organizations in the Southeast, has been recognized for its leadership in working to create a sustained culture that respects diversity and inclusion. a. Debra Plousha Moore, MS, Moderator Senior Vice President, CHS Human Resources b. Roger Denny, MD, Panelist Director of Carolinas Medical Center (CMC) Kidney/Pancreas Transplantation; Chair, CHS Physician Diversity Advisory Committee c. Paul Franz, MHA, FACHE, Panelist Executive Vice President, CHS Physician Services Group d. Mary Hall, MD, Panelist Department of Family Practice, Carolinas Medical Center e. Les Maginley, MBA, Panelist Assistant Vice President, CHS Facilities Management Group/Corporate Operations

Kinneil Coltman, MA, BA

Using the Power of Diversity to Skyrocket Employee Engagement This presentation will help leaders understand how to tap into diverse perspectives and experiences in the workforce to improve overall employee engagement and satisfaction scores. Kinneil Coltman is Director of Diversity and Language Services for Greenville Hospital System University Medical Center in Greenville, South Carolina. She holds a BA and a MS in Cross Cultural Studies and Organizational Diversity, and is currently pursuing a Doctorate in Health Administration from the Medical University of South Carolina. She currently serves as President-Elect for the South Carolina Hospital Associations Society of Healthcare Diversity Professionals.

REGISTRATION FORM
LAST NAME NAME FOR NAME TAG DEGREE/CERTIFICATION/LICENSE MAILING ADDRESS EMPLOYER AND DEPARTMENT E-MAIL ADDRESS GENDER MALE FEMALE DEMOGRAPHIC INFORMATION EMPLOYER ADDRESS FIRST NAME LAST 4 DIGITS OF SS# SPECIALTY CITY/STATE CITY/STATE WORK HOME PHONE CONTACT # ZIP ZIP MI

RACE/ETHNICITY

Please select one topic from each breakout session below: Break Out Session 1 1. Josepha Campinha-Bacote, PhD 2. Cheryl Behymer, JD 3. Kinneil Coltman, MA, BA Break Out Session 2 4. Valda Ford Boyd, MPH 5. Deborah Deas, MD 6. Vincent Brown & Gerry Lupacchino

CONFERENCE REGISTRATION FEES CHS Employee Registration Non CHS Employee Registration Late Registration, after May 31, add FullTime Student (attach copy of student ID) Luncheon Keynote Only Total Registration Fees $175.00 $200.00 $25.00 $100.00 $100.00 $________

Please complete the registration form and return using one of the following methods: MAIL: Diversity & Inclusion/CHS Human Resources, APC P.O. Box 32861 Charlotte, NC 28232-2861 FAX: 704-631-0159 For registration questions call 704-631-0153 One registration per form. Photocopy as needed.

PAYMENT METHODS Payment Enclosed/Check Number: __________ Payment by Credit Card: Visa Mastercard Discover American Express Credit Card Number: ______________________________ Expires: _________ Name as it Appears on Card: __________________________________________ Cardholders Signature: ______________________________________________ CHS Employees (Interdepartmental Transfer of Funds): Department: __________________ BU and Dept. Number: ________________

AGENDA
7:15 - 8:15 a.m. 7:45 a.m. 8:15 - 8:45 a.m. Continental Breakfast and Registration Doors Open Welcome and Opening Remarks - Joseph G. Piemont, President & Chief Operating Officer Carolinas HealthCare System Morning Plenary Peering Through the Window of the 2010 Census - James H. Johnson, PhD Break Leadership Panel Strategic & Intentional Diversity & Inclusion - Moderator: Debra Plousha Moore, MS - Panelists: Paul Franz, MHA, FACHE, Mary Hall, MD, Les Maginley, MBA and Roger Denny, MD Break Breakout Sessions 1. The Journey Towards Cultural Competence in Healthcare Delivery: A Culturally Conscious Approach to Patient Care - Josepha Campinha-Bacote, PhD 2. Cutting Edge EEO Developments - Cheryl Behymer, JD 3. Using the Power of Diversity to Skyrocket Employee Engagement - Kinneil Coltman, MA Luncheon/Keynote Address The Imperatives for Leadership Diversity - Richard P. de Filippi, PhD Breakout Sessions 4. Paralysis of Political Correctness - Valda Ford Boyd, MPH 5. Developing and Implementing a Comprehensive Diversity Plan: MUSC College of Medicine Model - Deborah Deas, MD 6. The Power of Connections: Networking in Healthcare - Vincent Brown & Gerry Lupacchino, MBA Break Afternoon Plenary Everybody Counts - Alvin Law Closing Remarks

8:45 - 9:45 a.m.

9:45 - 10:00 a.m. 10:00 - 11:00 a.m.

11:00 - 11:15 a.m. 11:15 - 12:15 p.m.

Toan Huynh, MD
Trauma, Critical Care Surgeon Member, CHS Diversity Advisory Committee

It is wonderful that CHS embraces cultural diversity, and emphasizes awareness and inclusion. The richness of our differences can only help empower and improve the care we deliver to our increasingly diverse patient population. - Toan Huynh, MD

12:30 - 2:00 p.m.

2:15 - 3:15 p.m.

3:15 - 3:30 p.m. 3:30 - 4:30 p.m.

4:30 p.m.

CE CREDIT
This activity has been planned and implemented in accordance with the Essential Areas and Policies of the Accreditation Council for Continuing Medical Education (ACCME) through the direct sponsorship of Carolinas HealthCare System/Charlotte AHEC. Carolinas HealthCare System/Charlotte AHEC is accredited by the ACCME to provide continuing medical education for physicians. Carolinas HealthCare System/Charlotte AHEC designates The Competitive Edge: Excellence in Healthcare for a Diverse Community educational activity for a maximum of 6.0 AMA PRA Category 1 Credit(s) . Physicians should only claim credit commensurate with the extent of their participation in the activity. Carolinas HealthCare System/Charlotte AHEC adheres to the ACCME Standards regarding industry support of continuing medical education. Disclosure of faculty and commercial support relationships, if any, will be made known at the activity.

Carolinas Medical Center Department of Nursing is approved as a provider of continuing nursing education by the North Carolina Nurses Association, an accredited approver by the American Nurses Credentialing Centers Commission on Accreditation. 6.0 Nursing Education Contact Hours. Carolinas HealthCare System - Organizational Development has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET). Carolinas HealthCare System is authorized to offer .7 IACET CEUs for this program. This program has been approved for 7.00 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI). The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.

Carolinas HealthCare System is the proud recipient of the 2010 Belk Innovation in Diversity Award. CHS is an equal opportunity and affirmative action employer.

**Hotel Accommodations:
A block of rooms are available for June 6, at a discounted rate of $159 at The Westin Charlotte. Please call 1-866-837-4148; or make your reservations via the web @ www.starwoodmeeting.com/Book/carolinahealthcare. Rooms are available at the discounted rate on first-come, first served basis until May 7, 2011.

Cancellation Policy:
Participants that cancel in writing up to 48 hours prior to the conference date will receive a 70 percent refund. No refunds will be given for individuals who cancel less than 48 hours prior to the conference date. Substitutes are welcome.