ARBA MINCH UNIVERSITY INSTITUTE OF

TECHNOLOGY DEPARTMENT OF
INFORMATION TECHNOLOGY

BUSINESS PLAN PROPOSAL ON COFFEE HOUSE

ENTREPRENEURSHIP (ARBA MINCH UNIVERSITY)

COURSE NAME: ENTERPRINUERSHIP

GROUP ASSIGNMENT

R.№ NAME ID

1. Tesfaye Kifle SAMIT/2599/10

2. Teshome Dangarso SAMIT/2602/10

3. Tekile Shabe SAMIT/2595/10

4. Tigist Tilahun SAMIT/ 2604 /10

AUGUST, 2024

ARBA MINCH, ETHIOPIA

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1. INTRODUCTION

This is a business plan proposal for the establishment of cafe having the name
“Mars café” in Arba Minch Town. The name Mars derives from the partners name by
taking and conjoining first latter. This profile envisages the establishment of a cafe
for the delivery of cafeteria services. The present demand for the proposed service
delivery is estimated from different perspective and it expected to decline after five
year of its operation but through diversifying the customer service approach we
intend to handle the existing customers along with attracting new customers. The
cafe will expect to create employment opportunities for 14 persons. The total
investment requirement is estimated at about Birr 344,360 and out of which Birr
245,000 is required for furniture and kitchen equipment. From the total cost
investment 20% covered by Owens capital the rest 80% will borrow money from
Dashen international bank.

2. BACKGROUND OF THE BUSINESS AND JUSTIFICATION FOR THE BUSINESS

Mars café is a new café partnership with an expected to open in July, 2018 G.C at the
heart of Arba Minch Town, and expected to give a standardize café service in Arba
Minch Town. Mars will specialize in Fast foods, Dinners, Coffee, Tea, Cappuccino,
Frozen, Ice-cream, homemade cookies and other related activities.

In Arba Minch Town, there are many cafe that give services to their customers but
they cannot still satisfy the need and want of the customer in terms of both quality
and quantity. In order to maximize customer satisfaction so that Mars decide to
open a café in Arba Minch Town. Mars target customers are intellectuals, artists,
and writers with reserved VIP seats, and students, couples, families and foreigners.
Mars café expected to serve this area well.

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This plan offers financial institutions an opportunity to review our vision and
strategic focus. It also provides a step-by-step plan for the business start- up,
establishing favorable sales number, gross margin and profitability.

Establishing this cafe has beneficiary in maximizing the wellbeing of the society from
different perspective. Some of them are,

 Increase the income of the owner

 It create employment opportunity
 It satisfy the need of the customer(quality and quantity) within a reasonable price
 It provide better place for younger’s in spending their time.
 It contributes for the development of the surrounding area.
 Increasing government revenue through taxation (Business profit tax and VAT).
In general these business increases the welfare of society and this business does not result
any environmental pollution, since it have very low by- product and if any (is use as food
for cattle’s especially for pig farms).

3. FEASIBILITY STUDY
a. MARKETING AND DEMAND
3.11 MARKETING SURVEY
Arba Minch Town is experiencing a trend toward the creation of evening
dining/entertainment venues. They are popular and gaining more recognition.
Evidence of this is found in local news and magazine coverage. These venues are
finding new homes in the areas close to and/or adjacent to downtown.

TARGET CUSTOMER
One of Mars target customers are artists, teachers and writers who need a nice quite
cozy place to think and do their work with reserved VIP seats and for commons and
foreigners. The other target customer of Mars is couples that want to recreate
themselves.
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Mars strategy is based upon targeting and serving:

 The typical Arba Minch Town resident. This urban professional works long hours
and has relatively little time to cook at home. She/he has an active social life
and spends a substantial amount of disposable income maintaining it.
 The many businesses which regularly use restaurant dining as an function of
conducting business.

MARKET SEGMENTATION
A restaurant/coffee house would provide one of the best food and beverage
opportunities for more than 30,000 per month and adjacent neighborhoods.

MARKET ANALYSIS

potential customers Growth Year 1 Year 2 Year 3 Year 4 Year 5

A.M Area Residents 4.00% 1,568 2,725 5,798 7,878 12,066

Hotel/Convention/Vis 6% 2,100 3,915 4,452 5,820 6,143

Downtown Workers 10.6% 3,350 8,020 10,624 11,349 10,419

Total/average 6.6% 147,018 165,660 186,874 211,047 238,628

3.12 BUSINESS DEMAND

Estimated demand levels based on Central Statistics Agency household income,
consumption, and expenditure surveys as well as based on a sample survey undertaken
using observation of the current demand for existing cafés and restaurant beside the
population size.

The demand for the service is directly related with the growth of the population and
income of the society. Taking this in to consideration annual average growth of 6.6% is
applied to forecast the future demand then it expected to decline after its maturity over
the 5 year period. But through diversifying the service that provided to the customers, the
café will able to maintain keeping its customers.

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b. TECHNICAL ANALYSIS

Description of Products and Services

The mars café will offer high quality coffee, tea and cappuccino, fast foods and dinner at a
very reasonable price. Also sell homemade cookies, cakes, brownies, and Doughnuts, with
fair price.

Key features of the products and services

All drinks will be made with filtered water and the highest quality ingredients can
get. Frozen drinks will have caramel or chocolate syrup drizzled in the glass and over
the drink. Cappuccino will have whipped cream toppings as well as the option for
candy sprinkles. Cookies will have the option of a chocolate or caramel dip and
sprinkles. Also offer designer flavored cream and five kinds of sweetener, i.e. sugar,
honey, Equal, Splenda, and Sweet-n-Low. Cream and sweetener is at no extra charge.
Furthermore, the fast foods includes chips, cookies, Burger, pizza, Mushebek,
Baklaba, Halawa, Fetera, and dinner include Kitffo, Key Wott, Minchet

Production of products and services

Mars will use only filtered water and will brew our coffee in commercial coffeepots that
will be thoroughly cleaned between uses. Mars will bake and cook cookies, brownies,
fast foods and dinner in our own on-site oven from proven recipes, daily.

Future products and services

Within the next three to five years we expect to branch out into catering and offer
homemade pies, whole or by the slice.

Comparative Advantages in Production

Mars low overhead and cheaper pricing will be the key to Mars success.

3.3 INDUSTRY ANALYSES

Size of the industry
In Arba Minch Town, the industry is quite large, for example in Piassa there are many cafeterias,
we can found cafeterias in average almost 50 meter apart but around sadist kilo there are a few
cafeterias.
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Key Industry Trends

This industry is booming at the present time, there is a trend toward small cozy places
and away from the large generic chain.

The cafeteria business does not show signs of slowing down. With new innovations such
as flavorings and additives, it should continue for some time.

Mars customers will be attracted by service in addition to this they may be attracting
through standardize customer approach, building, chairs, tables, glasses and strategic
placement.

The restaurants and cafes that make up the community of establishments in the area
surrounding. Their concepts range from typical fast food/chain venues to expensive
fine dining establishments. However, the predominating nature of the immediately
surrounding restaurants and cafeteria is casual/upscale.

Description of Key Competitors

Of the few cafeterias in the area, some are large chain with a very expensive product,
others are really home style cafeterias, the last one, and competitors are a traditional
store with a "tea room".

Mars Located in the heart of Arba Minch Town, while its location near many
longstanding restaurants and cafeteria would seem to offer considerable overflow,
the café is easily seen from the street and parking is at a premium. Its concept has
received very favorable press in Sikela.

Strength
Consider quality of food and service with a reasonable price, and its skilled manager
together with its bright waiter can attract customers, so it has acceptance (brand
name) by the customer.

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Weakness
No variation on menu or service it provides. Most of its activities like the menu are
limited.

Romina Restaurant: Located in Secha . The location is on the street and can be
perceived as a marginally safe area. Nevertheless, the café remains wildly popular
given the parking difficulties.

Strength
Often have interesting alternative dishes on the menu and designer décor. The
evening atmosphere is also so attractive and suitable for customers.

Weakness
Even if there is widely varying standards of food and service, they are often
expensive which does not consider the buying capacity of the customers.

Oasis cafe: Located on nearer to Arba Minch Town Institute of health science, this is a corporate
coffeehouse which provides coffee, tea, cakes and sandwich service.

Strength
This cafeteria has relatively many customers because of its good location.
Weakness
The quality of the goods, not giving evening service and are not that much satisfactory
beside the low price Analysis of Competitive Position

None of these establishments features a coffeehouse atmosphere or live or recorded

evening entertainment.

Relative to the location of these establishments, the center of town is centrally

geographically located. Its location will easily allow for passengers from those who
came others area. .

Mars pricing strategy and comfortable atmosphere will be the key to our success.
None of the other cafeteria in the area can offer this.

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Competitive Edge
Mars will position itself as unique cafeteria where its customers can not only enjoy a
cup of perfectly brewed coffee but also spend their time in an ambient environment.
Comfortable sofas and chairs, dimmed light and quiet relaxing music will help the
customers to relax from the daily stresses and will differentiate Mars cafeteria from
current competitors.

c. FINANCIAL ANALYSIS
Mars want to finance growth mainly through cash flow. Mars recognize that this
means we will have to grow more slowly than we might like.

The most important indicator in Mars inventory turnover. And have to make sure
that food inventory turnover stays at approximately four turns per month.
Mars do not want to let average collection days get above 45 under any
circumstances. This could cause a serious problem with cash flow, because our
working capital situation is tight. Most credit sales will be via credit and debit cards.
Also do have plans to initiate direct billing for law firms and other businesses
conducting regular visits. Mars must target a net profit of 14% at the least, and hold
marketing costs to no more than one to three percent of gross sales.

The Start-Up Expenses

Include:
 LEGAL expenses for obtaining licenses and permits as well as the accounting services
totaling Birr3,000
 Marketing promotion expenses for the grand opening of Java Culture in the amount
of Birr3, 000 and as well as flyer printing (1160 flyers at Birr0.50 per copy) for the
total amount of Birr3,580.
 Consultant’s fees of Birr3, 000 paid to ABC Espresso Services for the help with setting
up the coffee bar.
 Insurance (general liability, workers' compensation and property casualty) coverage
at a total premium of Birr2, 400.

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 Pre-paid rent expenses for one month total amount of Birr 20,400.
 Premises remodeling in the amount of Birr10, 000.
 Other start-up expenses including stationery (Birr800) and phone and utility
deposits (Birr 3,500).

Important Assumptions

The financial plan depends on important assumptions, most of which are shown in the
following table. The key underlying assumptions are:

 Assume a slow-growth economy, without major recession.

 Assume of course that there are no unforeseen changes in technology to make
equipment immediately obsolete.

4. BUSINESS GOAL, MISSION AND OBJECTIVE

a. OBJECTIVES OF THE BUSINESS

Mars primary goals over the next year are:

 Renovate our space in Arba Minch Town, Sikela.

 Acquire equipment necessary for business, i.e. coffee pots, cappuccino machines,
blenders, etc.
 Make agreement with the supplier of Mars raw material and bakery vendors.
 Create a cozy, artist friendly environment (i.e. choice of colors, choice of music,
decor)
 Open for business and become the most popular café in the area.
 Expand our business in different in area of the country
 Targeting and maintaining a net profit of at least 14 % by the second year.
 To generate monthly sales to reach Birr 15000 by the end of forth month of
operation, and Birr 30000 monthly by the end of the first year of operation. Mars use
different attractive methods to get more customers over time.

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 For instance we provide less price compare to the another cafeterias and we
also provide some entertainment activities for the customers like showing DSTV,
inviting music bands for special days like Valentine ’s Day and there will also be
candle night on Sunday. This plan includes chapters on the company, products and
services, market focus, action plans and forecasts, management team and financial
plan.

b. VISION AND MISSION

Mars cafe will become the foremost coffee shop in the area. We will serve a perfect
product at a very reasonable price. We will also be a meeting place for every
individual that want to use cafeteria service. Mars will create an atmosphere
conducive to creative expression and promote the creative process.

The cafe's aim is simple. It will provide a completely sophisticated, sensual, yet casual
dining and/or coffee house experience for the many Addis people and visitors who
frequent the city's casual dining spots and entertainment venues.

Mars aim to be able to employ several full time members of staff and build up a team
so that the partners can be clear of routine tasks and consentret on day to day
activities like meeting customer, supervising the cafeteria, holding extensive
promotion activity and so on which help the business to develop well.

c. KEYS TO SUCCESS
The keys to success in this business are:

1. Product quality: Food, coffee-based beverages, and entertainment are our products.
They must be of the high quality and value.

2. Service: Mars patrons are paying to have a good time. Their experience will suffer if
service is not of the highest caliber. Each member of the staff will be courteous,
efficient, and attentive.

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3. Marketing: Mars will need to target our audience early and often. While the business
is located in a central and accessible location, many people will have to be re-
introduced to the neighborhood .

4. Management: Mars will need to have a firm grasp on food, beverage, and labor costs.
The dining/entertainment/coffeehouse experience must be delivered in a fashion
that will not only inspire repeat business, but encourage word-of-mouth
recommendations to others. Proper inventory, employee management, and quality
control is key.

5. The greatest locations - visibility, high traffic pattern, convenient access.

6. The finest reputation - word-of-mouth advertising, promotion of our community
mission of charitable giving.

d. STRATEGIES
i. SALES STRATEGY
My sales strategy includes:
 Establish coffee service at local businesses

 Sell gift cards, frequency cards, pre-paid cards, and offer discounts to key groups
 Create an ongoing sampling program
 Conduct a consistent, aggressive marketing program
 Be an active member of the community; be visible at charitable functions
 Solicit customer feedback to constantly improve and streamline our operation
 Staff salaries that are 10% above the industry average in order to attract the best
people
 Hiring for attitude so that Mars always have a friendly, enthusiastic staff to make
customers feel welcome and appreciated; constant staff training to assure the best
quality possible
 To reduce customer waiting time, and create efficient product ordering
 Create a mobile kiosk to take Dark Roast Java into the community at special events,
farmer's markets, art shows, etc.

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PRICING STRATEGY
Food, drinks, and entertainment options are priced to give us an attractive margin
while at the same time offering value to the consumer. Mars want repeat business.
And also want the experience to remain fresh. Within lies why the food, beverages,
and musical/entertainment programming will be relatively flexible.

Comparing with other competitive cafeterias we will provide fewer prices to our
customers. Mars will offer two sizes of drinks, small Birr 4.00 and large Birr 7.00. Our
cookies and brownies will sell for Birr 12.00 each.

PROMOTION STRATEGY
The first step that Mars take in promoting our cafeteria is conducting an opening
ceremony. On this ceremony different well known peoples will be invited and some
part of the customers will also be invited. Also invite our neighbors to have a good
public relationship.

Intend to advertise in the local newspapers and offer a "frequent drinkers club"
discount to our best customers. We will also send out advertise through direct mail,
which will include cents off coupons.

Mars will promote our company name and label almost more than the product itself,
because to be successful besides have to stand for brand-name integrity, excellent
menu offerings, and first class entertainment and fun.

Mars will have Happy Hour, price reduction for special days, like holidays, Valentine’s
Day. As well as provide special Torta cake for those of who celebrate
their birthday parties in our cafeteria with low price.
One thousand one hundred sixty flayers will be distributed in the adjacent
neighborhood, on the University campus, at the malls and in the selected office
buildings within two weeks prior to the opening of Mars cafeteria. Subsequently, free
postcards with Mars endorsement will be printed to increase the company visibility
among the patrons.
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5. IMPLEMENTATION, RESOURCE PLAN AND ORGANIZATIONAL STRUCTURE

a. TIME PLAN
The operation of the project will start at the beginning of 2018 after certain pre-
request activities are accomplished.

The time schedule is stated as follows;

No Activities Time schedule

1 Developing the project Dec 1- jan25

2 Obtaining the license from concerned body Jan27- Feb 20

3 Purchase materials and renting the building Feb 21-May 10

4 Promotional activity May 12-June 16

4 Start running the business July 1 2018

b. RESOURCE PLAN
No Item Cost

1 Coffee boiler machine 30,000

2 Kitchen equipment 80,000

2 Refrigerator 10,000

4 Sofas and chairs (furniture) 165,000

5 Rental for building 20400

6 Labor cost 25960

7 Miscellaneous expenses 13000

Total cost of the business 344,360

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c. HUMAN RESOURCE PLAN

The personnel plan calls for hiring 14 full-time salaried employees at start-up. Any
additional hires will be part time and devoted to the expansion of any catering
function, as well as increased capacity/operation of a private party function.
Employee salaries are as follows

No. Sr. Manpower No. Monthly Salary (Birr Annual Salary (Birr)
1 General manager 1 3,500 42000
2 Chief 1 1500 18000
3 Line cook 2 1200 28800
4 Waiter 6 1700 122400
5 Dishwashers/Bussers 3 1500 54000
6 Guards 1 1500 18000
Sub total 14 23600 283200
Benefits (10% basic salary) 2360 28320
Total 25960 311520

d. ORGANIZATIONAL STRUCTURE
Mars organizational structure will be a simple pyramid style with the owners putting
in as much work as the employees. An additional manager (to be hired) will assist in
maintaining and reviewing operations of the restaurant and the entertainment
venue/bar.

A chef (to be hired) will manage kitchen operations and be crucial to maintaining
food inventory stability and assistance in menu development.

An assistant manager/senior server (to be hired) who will be a salaried employee

will provide regular table service as well as assistance to the manager and the
general manager.

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A sous-chef/line cook (to be hired) will perform secondary management functions

in the kitchen as well as provide assistance to the chef in main kitchen/cooking
functions.

Part-time personnel will be hired to handle bartending, serving, and dishwashing functions. The
marketing and accounting function will be handled by independent contractors/consultants.

6. FINANCIAL PLAN
a. SALES PROJECTION
The most important indicators in our case are daily seating "counts" and weekly sales
numbers. Also make sure that we are turning our inventory rapidly so as to avoid food
spoilage. Our project to perform at five years projects .from those out of which one would
be a small scale and others would be of an intermediate implementation. The source of
sales would be the fees for the feasibility.

b. INCOME PROJECTION

Income from 1st year 2nd year 3rd year 4th year 5th year

Hot drinks & Beverages 121875 148125 183900 202650 223462

Cakes & cookies 121875 148125 183900 202650 223462

Fast foods 243750 296250 367800 405300 446926

Lunch & Dinner 162500 197500 245200 270200 297950

Total income 650,000 790,000 980,800 1,080,800 1,191,800

c. CASH REQUIREMENT

The business at least needs 344,360.00 birr for business establishment, commencement
of operations and liquidity support.
The shareholders will have equal share and business are obtained in two ways.
 From shareholders 20%

 From Bank 80% 14

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d. SOURCE OF FINANCING
The finance for this business would be obtained from shareholders and banks. From bank
Mars provide the start up cash of 275,485.00 birr it have interest from bank. Each members of
the company should buy share by 11,478.60. Hard work is expected from us to be successful in
competition and to return birr taken from the bank with interest.

7. SUPPORTING DOCUMENTS
a. LEGAL AGREEMENTS
The following agreements hold for all partners involved in the venture:
 In case one partner wants to part ways from the company he or she must
inform the company one month ahead of time

 All company secrets should be protected by all members of the organization

 Salaries of employees would be paid when revenues of the organization exceed

50% of first months cost

 Dissolving of partnership is allowed if the venture has returned the costs

involved ahead of the six month.

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8. REFERENCES
 Ethiopian business development service network (EBDSN), How to write a
business plan 2005/6 E.C

 AAIT Entrepreneurship for Engineers lecture note/ Zerihun

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