CONTRACT SUMMARY

1. Services and prices

YOUR NEW DEVICE

Your device SIMO

Device details: SIMO

Upfront cost
Upgrade fee
Trade In fee
Delivery cost 0
Deposit
--------------------------------------------------------- ----------------------------------------------------------------------
Total
Device payment details:
Number of device payments Please refer to your Device Credit Agreement for details on
your device payments.
YOUR NEW PLAN

Plan Name Ess SIM 25GB £21 (£17)

Plan Description Your SIM plan gives you 25GB of data, capped at 100Mbps speeds, plus unlimited texts and
calls to use in the UK. And if you have a 5G ready device you also get access to our 5G
network.

Plan Cost (inc VAT) 17.00

Plan Length 24 months
Discounts £ and/or (if applicable) 30 % for (24 months
Add to Plan Accessories
per month in 11 monthly instalments
For more information see Add to Plan terms and conditions
(https://ee.co.uk/help/help-new/terms-and-
conditions/accessories/add-to-plan) and
https://www.ee.co.uk/addtoplan
Additional Items Insurance not available
All add ons are taken on a 30-day rolling contract basis
Add Ons

All add ons are taken on a 30-day rolling contract basis

Roaming A daily charge applies to use allowances in the EU/EEA unless
you have an add-on or Inclusive Extra that includes EU Roaming.
See https://www.ee.co.uk/roaming for countries and details.
Total Monthly Costs
(inc VAT and IPT where applicable)

Prices

For all usage outside your monthly plan allowance, calls, texts and data are chargeable other than emergency
numbers and non-geographic numbers starting 0800, 0808, 0500. For more details, read our Price Plan
(https://ee.co.uk/help/help-new/price-plans).
For calls to 084, 087, 09 and 118 numbers you will be charged the EE access charge plus the applicable service
charge. See more details on the costs to call 084, 087, 09 and 118 numbers.

CPI+ Annual Price Increases

The monthly plan price for the service, out of bundle charges and add-ons, will be increased on or after 31st
March each year by the Consumer Price Index (CPI) rate of inflation published in January that year plus 3.9%
(rounded up to the nearest whole pence). See our terms and conditions (https://ee.co.uk/help/help-
new/terms-and-conditions/pay-monthly/network) and https://ee.co.uk/help/help-new/billing-usage-and-
top-up/price-increase/price-increase for more information.

We’ll also increase the cost of international calls (calls from your mobile in the UK to other countries) and
roaming calls (calls made from your mobile while you’re in another country) when our third-party partners put
the cost up for us. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-
monthly/network)

We may also increase any charges at any time. If we do, you may be able to end the service early without
paying a cancellation charge. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-
conditions/pay-monthly/network)

Basics plan:

On a Basics plan, the monthly plan price will not increase on or after 31st March every year by the CPI rate of
inflation published in January that year plus 3.9%. Add-ons and all out of bundle charges, however, will
increase on or after 31st March every year by the CPI rate of inflation published in January that year plus 3.9%
(rounded up to the nearest whole pence).

We’ll set your spend cap at £5/month. You won’t be able to change it, or take add-ons or incur out of bundle
charges (except the daily charge to use allowances in the EU/EEA up to the spend cap), unless you contact us.

You can choose to leave your Basics plan at any time without early termination charges. We check eligibility
every 12 months.

If you’re still eligible, the plan will continue and you’ll be eligible for another 12 months.

If not, we’ll contact you to explain you’ll be moved onto our alternative SIM only plan, or you can cancel or
choose a different plan. The alternative SIM only plan will cost more each month (we’ll confirm how much
when we contact you) and the monthly price, add-ons and all out of bundle charges will increase on or after
31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%
(rounded up to the nearest whole pence).

If you’re on a Basics SIM Access plan, rather than the standard Basics plan, your plan will be subject to certain
restrictions as outlined in the Basics plan terms and conditions.

A Basics plan is not eligible for any discounts offered for other plans, you are not able to gift and receive data,
and Stay Connected Data is not included.

See the Basics plan terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-

monthly/phone-plans) for more information on all of the above.

2. Speed of the internet access service and remedies in case of problems

Mobile data speeds

Mobile speeds and network coverage may be affected by a number of factors, such as building materials, tree
cover, weather conditions, and how many other people are using the network. Coverage will also vary based
on your device.

To access 4G or 5G you'll need EE signal coverage, a compatible mobile device and an eligible EE plan. Your 4G
or 5G speed will depend on location, number of users and plan. Use our mobile coverage checker to see a
detailed breakdown of network coverage in your area https://coverage.ee.co.uk/coverage/ee

If your speed is regularly lower than expected you should contact us to resolve. You may be entitled to a
discount depending on the nature of the disruption. You also have other legal options, see
https://www.citizensadvice.org.uk/. For more details, see our terms and conditions
(https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/network).

Our Customer Complaints Code (see https://ee.co.uk/help/help-new/safety-and-security/protecting-your-

information/complaints-code-of-practice) tells you how to contact us to sort out a problem and how we’ll
deal with any complaint or dispute. You may be able to refer the matter to an alternative dispute resolution
service to get an independent opinion. More details are given in our Customer Complaints Code and our terms
and conditions.

3. Duration, renewal and termination

Duration:
The minimum term for each service is set out above in section 1 of the Contract Summary.

For most services, the minimum term starts when the service starts which is outlined in the terms and
conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/network).

Renewal:

Each service will last for a minimum amount of time (the minimum term), which is set out above in section 1 of
the Contract Summary. Once that ends, each service (except Add to Plan) will continue until cancelled in
accordance with our terms and conditions see (https://ee.co.uk/help/help-new/terms-and-conditions/pay-
monthly/network).

If you have other contracts with us their minimum terms may not start or end at the same time as the
minimum term for this contract.

Termination:

You can cancel each service at any time by contacting us and giving us 30 days’ or more notice in accordance
with our terms and conditions. Our website sets out details of how you may contact us to cancel.

You may have to pay us a cancellation charge if you end a service during the minimum term in accordance with
our terms and conditions.

You may not need to pay a cancellation charge to end a service during the minimum term if we’ve made a
change to it.

In some situations, this contract may form a linked contract with other contracts you take from us. If that is the
case, in some situations where you are able to cancel a linked contract without having to pay a cancellation
charge to leave early you may also be able to cancel this contract.

Device Credit Agreement

If you end the service before the end of the minimum term and you get equipment from us under a device
credit agreement, you will also have to repay all amounts outstanding under the device credit agreement in
accordance with that device credit agreement.

Add-To-Plan Agreement

If you end the service before the end of the minimum term and you get accessories from us under an Add to
Plan accessory agreement, you will also have to repay all amounts outstanding under the Add to Plan
accessory agreement in accordance with the Add to Plan terms and conditions (see
https://ee.co.uk/help/help-new/terms-and-conditions/accessories/add-to-plan).

For more details on the above see section 6 of the Pre-Contract Information document and our terms and
conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/network).

4. Features for customers with disabilities

You can find out more about the products and help and advice available on our website at
https://ee.co.uk/our-company/corporate-responsibility/being-responsible/sharing-connectivity/digital-
living/digital-for-all

5. Other relevant information

For information on the right to cancel, see section 9 of the Pre-Contract Information document.
 PRE-CONTRACT INFORMATION
This document is to help you make a comparison between service offers so you can make the right choice
for you

1. Identity and contact details of Regulated Provider

Regulated Provider EE
Registered address EE Ltd
1 Braham Street
London
E1 8EE
0800 079 8586
For complaints EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3NX

You can submit a complaint online by visiting

www.ee.co.uk/contact-ee/complaint

2. Description of services and prices

YOUR NEW DEVICE

Your device SIMO

Device details: SIMO

Upfront cost
Upgrade fee
Trade In fee
Trade In Value
Delivery cost 0
Deposit
--------------------------------------------------------- ----------------------------------------------------------------------
Total
Device payment details:
Number of device payments
Please refer to your Device Credit Agreement for details on
your device payments.
YOUR NEW PLAN

Plan Name Ess SIM 25GB £21 (£17)

Plan Description Your SIM plan gives you 25GB of data, capped at 100Mbps speeds, plus unlimited texts and
calls to use in the UK. And if you have a 5G ready device you also get access to our 5G
network.

Plan Cost (inc VAT)

Plan Length 24 months
Discounts £ and/or (if applicable) 30 % for (24 months
Add to Plan Accessories
per month in 11 monthly instalments
 For more information see Add to Plan terms and conditions
(https://ee.co.uk/help/help-new/terms-and-
conditions/accessories/add-to-plan) and
https://www.ee.co.uk/addtoplan
Additional Items Insurance not available
All add ons are taken on a 30-day rolling contract basis
Add Ons
All add ons are taken on a 30-day rolling contract basis
Roaming A daily charge applies to use allowances in the EU/EEA unless
you have an add-on or Inclusive Extra that includes EU Roaming.
See https://www.ee.co.uk/roaming for countries and details.
Total Monthly Costs
(inc VAT and IPT where applicable)

Prices

For all usage outside your monthly plan allowance, calls, texts and data are chargeable other than emergency
numbers and non-geographic numbers starting 0800, 0808, 0500. For more details, read our Price Plan
(https://ee.co.uk/help/help-new/price-plans).
For calls to 084, 087, 09 and 118 numbers you will be charged the EE access charge plus the applicable service
charge. See more details on the costs to call 084, 087, 09 and 118 numbers.

CPI+ Annual Price Increases

The monthly plan price for the service, out of bundle charges and add-ons, will be increased on or after 31st
March each year by the Consumer Price Index (CPI) rate of inflation published in January that year plus 3.9%
(rounded up to the nearest whole pence).

Example Calculation

If CPI were 10.5% (this was the CPI rate published in January 2023 that was used for our increase of March
2023), the total price increase would be 14.4%. If your monthly plan price was £40/month, it would increase to
£45.76 after that change. Out of bundle charges and add-ons would also increase by CPI+3.9%, so in this
example 14.4%. The CPI rate fluctuates over time so the applicable CPI rate and actual increase each year
could be higher or lower than in this example. See our terms and conditions (https://ee.co.uk/help/help-
new/terms-and-conditions/pay-monthly/network) and https://ee.co.uk/help/help-new/billing-usage-and-
top-up/price-increase/price-increase for more information.

We’ll also increase the cost of international calls (calls from your mobile in the UK to other countries) and
roaming calls (calls made from your mobile while you’re in another country) when our third-party partners put
the cost up for us. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-
monthly/network)

We may also increase any charges at any time. If we do, you may be able to end the service early without
paying a cancellation charge. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-
conditions/pay-monthly/network)

Basics plan:

On a Basics plan, the monthly plan price will not increase on or after 31st March every year by the CPI rate of
inflation published in January that year plus 3.9%. Add-ons and all out of bundle charges, however, will
increase on or after 31st March every year by the CPI rate of inflation published in January that year plus 3.9%
(rounded up to the nearest whole pence).

We’ll set your spend cap at £5/month. You won’t be able to change it, or take add-ons or incur out of bundle
charges (except the daily charge to use allowances in the EU/EEA up to the spend cap), unless you contact us.
You can choose to leave your Basics plan at any time without early termination charges. We check eligibility
every 12 months.

If you’re still eligible, the plan will continue and you’ll be eligible for another 12 months.

If not, we’ll contact you to explain you’ll be moved onto our alternative SIM only plan, or you can cancel or
choose a different plan. The alternative SIM only plan will cost more each month (we’ll confirm how much
when we contact you) and the monthly price, add-ons and all out of bundle charges will increase on or after
31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%
(rounded up to the nearest whole pence).

If you’re on a Basics SIM Access plan, rather than the standard Basics plan, your plan will be subject to certain
restrictions as outlined in the Basics plan terms and conditions.

A Basics plan is not eligible for any discounts offered for other plans, you are not able to gift and receive data,
and Stay Connected Data is not included.

See the Basics plan terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-

monthly/phone-plans) for more information on all of the above.

Mobile Promises and Extras

Stay Connected Data • All EE Plans (except No Frills) come with Stay Connected Data.
• This means that you can access Stay Connected Data should you use up all
your monthly allowance.
• You will still be able to access the internet to do the essentials, but we will
keep you connected at a capped speed of 0.5 Mbps.

Device Care Extras

Extended Warranty • The Extended Warranty will cover your device against any manufacturer
faults for the lifetime of your new contract until you either upgrade or
leave.
• For full details and exclusions see https://ee.co.uk/help/help-new/terms-
and-conditions/additional-services/ee-service-benefits
Protective Discount • £10 off cases and screen protectors is subject to availability and non-
transferable. Available at time of purchase only.
Annual Check-up • We’ll make sure you’re making the most of your account and getting the
best value from EE. We’ll cover a price plan check, an Inclusive Extras check,
data usage and other potential EE benefits.
• The Annual Check-up will include an overview of the software, battery,
storage and connectivity information. It is your responsibility to back up all
of your data on your device.
• Book your appointment online at ee.co.uk
3. Service Characteristics

Mobile Data Speeds

• Mobile speeds and network coverage may be affected by a number of factors, such as building materials,
tree cover, weather conditions, and how many other people are using the network. Coverage will also vary
based on your device.
• To access 4G or 5G you'll need EE signal coverage, a compatible mobile device and an eligible EE plan.
Your 4G or 5G speed will depend on location, number of users and plan
• Use our mobile coverage checker to see a detailed breakdown of network coverage in your area
https://coverage.ee.co.uk/coverage/ee

4. Delivery of service

SIM
• Your new SIM will be sent with your device (if you order one) or will be delivered within 2-5 working days
(if you order SIM only).
• You’ll need to request a PAC code from your current provider to transfer your existing number to EE. See
Switching information in next section.
• If you’re ordering just a SIM from EE, you’ll need a compatible device for EE mobile and your device may
need unlocking.

eSIM

• If you’re new to EE you’ll be sent a scannable QR code for your eSIM with your new device (if you order
one).
• If you’ve ordered an eSIM for a SIM only plan with us, you’ll be able to download your eSIM from My EE.
Simply follow the instructions in your confirmation email.
• If you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to MyEE and order a
replacement eSIM to download to your new device.

• If you’re taking an eSIM for the first time, this will be activated as part of your device set up in store.
• If you’ve upgraded your EE device and had an eSIM before, you’ll need to log in to MyEE and order a
replacement eSIM to download to your new device.
• Upgrading Apple customers who use an eSIM will be able to transfer their eSIM seamlessly as part of
Apple ‘Quick Start’ (assuming they have the latest software iOS 15.4 or above on both devices and pass
device ‘Eligibility & Entitlement checks).
• Upgrading Apple customers who use a PSIM and upgrade to an iOS 13 device (or above) will be able to
convert their PSIM to an eSIM seamlessly as part of Apple ‘Quick Start’ (assuming they have the latest
software iOS 15.4 or above on both devices and pass device ‘Eligibility & Entitlement checks).

Payment options

• Direct debit is preferred way to pay. Set it up in My EE at https://www.ee.co.uk/myee, call 150 from your
EE phone or 07953 966 250 from any other phone.
• You are able to change your payment method, via My EE, after your service has started. All the acceptable
payment methods are outlined in your first bill.

5. Switching to EE
Switching your mobile to EE

• Choose your EE mobile plan online and during the order process you’ll be asked if you’re switching from
another mobile company.
• To keep you existing number – you’ll need give us your PAC code which can be obtained by texting PAC to
65075. We’ll let your old provider know you’re leaving and switch over your number. It might take up to
48 hours.
• To get a new number - you’ll be asked to enter your STAC code to let your old network provider know
you’re leaving. Simply text STAC to 75075 to get your STAC code. We’ll let your old provider know you’re
leaving. You can use your new EE SIM as soon as it arrives.

• If you are switching to EE all steps can be completed for you whilst you’re in one of our EE stores. You can
choose to do this at a later point.
• You’ll be entitled to compensation if switching to EE and we do not activate your service on the day we
promised, or there is a delay in porting your number from your old provider. For more details, please see
(https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-
my-number-to-ee)

6. Duration, renewal and termination of contract

Duration:
The minimum term for each service is set out above in section 2 of the Pre-Contract Information document.
For most services, the minimum term starts when the service starts which is outlined in the terms and
conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/network).

Renewal:

Each service will last for a minimum amount of time (the minimum term), which is set out above in section 2 of
the Pre-Contract Information document. Once that ends, each service (except Add to Plan) will continue until
cancelled in accordance with our terms and conditions see (https://ee.co.uk/help/help-new/terms-and-
conditions/pay-monthly/network).

If you have other contracts with us their minimum terms may not start or end at the same time as the
minimum term for this contract.

Termination:

You can cancel each service at any time by contacting us and giving us 30 days’ or more notice in accordance
with our terms and conditions. Our website sets out details of how you may contact us to cancel.

You may have to pay us a cancellation charge if you end a service during the minimum term in accordance with
our terms and conditions. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-
conditions/pay-monthly/network) for more information.

You may not need to pay a cancellation charge to end a service during the minimum term if we’ve made a
change to it. See our terms and conditions for more information.

In some situations, this contract may form a linked contract with other contracts you take from us. If that is the
case, in some situations where you are able to cancel a linked contract without having to pay a cancellation
charge to leave early you may also be able to cancel this contract. See our terms and conditions for more
information.

Device Credit Agreement

If you end the service before the end of the minimum term and you get equipment from us under a device
credit agreement, you will also have to repay all amounts outstanding under the device credit agreement in
accordance with that device credit agreement.

Add-To-Plan Agreement

If you end the service before the end of the minimum term and you get accessories from us under an Add to
Plan accessory agreement, you will also have to repay all amounts outstanding under the Add to Plan
accessory agreement in accordance with the Add to Plan terms and conditions (see
https://ee.co.uk/help/help-new/terms-and-conditions/accessories/add-to-plan).

7. Security

If we suspect there’s been, or is likely to be, a security incident, we may lock your MY EE online account to
protect your details. We’ll ask you to change your password before letting you log back in. You can also speak
to a member of our Customer Service team on 150 if you need some support or guidance.

8. Remedies, complaints handling and dispute resolution

If you have issues with coverage, speed or other aspects of your service, you should contact us to resolve. You
may be entitled to a discount depending on the nature of the disruption. You also have other legal options, see
https://www.citizensadvice.org.uk/. For more details, see our terms and conditions
(https://ee.co.uk/help/help-new/terms-and-conditions/pay-monthly/network).

You may be able to take a phone number with you when you leave our network. If there is a delay or
something goes wrong with the transfer we will compensate you. Please see our website at www.ee.co.uk and
https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-
with-ee for more information on transferring.

Our Customer Complaints Code (see https://ee.co.uk/help/help-new/safety-and-security/protecting-your-

information/complaints-code-of-practice) tells you how to contact us to sort out a problem and how we will
deal with any complaint or dispute. You may be able to refer a matter to an alternative dispute resolution
service to get an independent opinion. More details are given in our Customer Complaints Code and our terms
and conditions.

9. Right to cancel

In-store:

We don’t offer a change-of-mind policy in store but, if you’re experiencing coverage issues or our coverage
doesn’t meet your expectations, you can return your purchase within the first 14 days to any of our stores. See
https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-
contract-within-14-days and https://ee.co.uk/help/help-new/orders-and-delivery for details.]

Online or by phone:

If you purchase through a distance sales channel (such as online or by phone), you will have a cooling off
period to change your mind and cancel.
If you’ve purchased a device: you have 14 days from the day after delivery of your device to change your mind
and cancel. See https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-
to-cancel-a-contract-within-14-days and https://ee.co.uk/help/help-new/orders-and-delivery for details.
You’ll need to return the device. You may be charged for any services used before you cancel.

If you’ve got a SIM only plan: You have 14 days from the day after your service starts to change your mind and
cancel. See https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-
cancel-a-contract-within-14-days and https://ee.co.uk/help/help-new/orders-and-delivery for details. You
may be charged for any services used before you cancel.

Device Credit Agreement

You have 14 days from the day after you have received your device to change your mind and cancel. You’ll
need to return the device. You may be charged for any services used before you cancel.

You also have 14 days from the day after you have received your device to withdraw from the device credit
agreement. Within this period, you can cancel the device credit agreement but keep the device by paying for it
in full within 30 days of exercising your right to withdraw.

See https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-
contract-within-14-days and https://ee.co.uk/help/help-new/orders-and-delivery for details.

10. Equipment
Unless we tell you otherwise, we own any equipment provided to you by us for the first 6 months of the
minimum term. See our terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-
monthly/network) for more information.

Device Credit Agreement

You will own any equipment you get from us under your device credit agreement.

11. Data protection

We need to collect and use personal information so we can set you up and provide you with our products or
services. This includes when you register, buy or use one of our products or services, if you express an interest
in our products and services, and if you download and register on one of our apps. If you don't provide us with
the correct information, we may be unable to provide you with the product or service.

The type of personal information we may need includes your contact details and other information to confirm
your identity and communications with us, such as your name, gender, address, phone number, date of birth,
email address and a security question and answer. If you choose to buy something from us we will need your
payment and financial information too. We also collect and use certain personal information when you use
our services, such as your IP address and other online identifiers.

If you tell us you have a disability or otherwise need support, we will note that you are a vulnerable customer,
but only if you give your permission or if we must for legal or regulatory reasons.

Further information can be found in our privacy policy which can be accessed on our website at
ee.co.uk/eeprivacycentre

12. Customers with disabilities

You can find out more about the products and help and advice available on our website at:
https://ee.co.uk/our-company/corporate-responsibility/being-responsible/sharing-connectivity/digital-
living/digital-for-all

13. Accessibility

Please refer to the terms and conditions (https://ee.co.uk/help/help-new/terms-and-conditions/pay-

monthly/network) for the services that you’ve taken out and https://ee.co.uk/our-company/corporate-
responsibility/being-responsible/sharing-connectivity/digital-living/digital-for-all.
Created: 31.07.23 7:30:20
By: EE
Status: APPROVED
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* Document created by EE
31.07.23 7:30:20 , IP Address: 193.113.48.7

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SALES TERMS AND CONDITIONS
CPI+(Consumer price index)
The monthly price shown, add-ons and all out of bundle charges will increase on or
after 31st March every year by the Consumer Price Index rate of inflation published in
January that year, plus 3.9%. Your first increase will take place on or after 31st March
2024. See ee.co.uk/increase for details. Please note the cost of other services you take
from us may increase or decrease while you're an EE customer.
Roaming Charges

You will be charged £2.29 a day to use your allowances in the EU/EEA, unless you have
an add-on or Smart Benefit that includes EU roaming. See ee.co.uk/terms for more
information on which destinations are included.

14 Days Distance Selling

You’ve got 14 days to return your purchases to us after your contract starts and if you
cancel your contract, you’ll be charged line rental and anything used while you had the
plan and our services. You will need to pay returns postage for any device or accessory
that you return to us and we may make a deduction from your refund for any items or
accessories that are damaged or missing.

Early Termination Charge

If you choose to cancel the agreement after the 14 day cooling off period there may be
a cancellation fee as set out in the EE network terms which you can find at
www.ee.co.uk/terms

Access Charge

On EE contracts the EE Access Charge is 83 pence per minute including VAT. The charge
is split into an EE access charge of 83 pence a minute and a Service charge set by the
company you're calling. You can buy an Add-on to make cheaper calls to 084 and 087
numbers. Out of bundle pricing is available to view on the help section of the EE
website
Pro Rata

As your services are paid in advance, your first/ next bill may include part charges
based on your billing date
Created: 31.07.23 7:30:22
By: EE
Status: APPROVED
File ID: c151bab4-41e9-46be-bd79-a55c17ce9aae

Audit Trail:
* Document created by EE
31.07.23 7:30:22 , IP Address: 193.113.48.7

randy
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INSURANCE FROM EE
Insurance not available
• I need to make you aware that EE cannot provide any advice or personal
recommendation about the insurance products offered.

• Your device is not eligible for an EE Insurance product and so if your phone is lost,
stolen or damaged, EE will not replace your device and you will be required to
continue to pay for your contract. If you would like to insure your new device, you
may be able to purchase insurance elsewhere.
Created: 31.07.23 7:30:22
By: EE
Status: APPROVED
File ID: f03533f4-c4bf-4adb-a4f3-75fc5feccd5e

Audit Trail:
* Document created by EE
31.07.23 7:30:22 , IP Address: 193.113.48.7

randy
* Contacted By: +447837397631
* Document viewed by randy
31.07.23 7:33:10 , IP Address: 92.14.90.14

* Document approved by randy

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ADDITIONAL LINE WITH MULTIPLAN SAVING

• Your new contract is on the same account but has a separate

commitment period of ___24 Months, and will run until __________.
7/2025
The lines you have already will remain in their current commitment
period. If you choose to cancel any or all of the numbers on your
account, a cancellation charge may apply.

• If you cancel your main line in future you will no longer qualify for
this Multiplan Saving discount. You will be reminded of this at the
point that you cancel the line.
Created: 31.07.23 7:30:22
By: EE
Status: APPROVED
File ID: 03dcc172-13a9-4f5e-ada6-f968c9d240df

Audit Trail:
* Document created by EE
31.07.23 7:30:22 , IP Address: 193.113.48.7

randy
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* Document approved by randy

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 YOUR DIRECT DEBIT

• Your Direct Debit has now been set up. Your bill will be either sent to you, or
made available online, five days before the first collection is debited for your
bank account. The Direct Debit will appear on your bank statement as being
taken by EE LIMITED.

• Subsequent bills will be either sent to you or made available online, monthly,
and will detail the amount due and the date of collection, which will be at
least five days before your account is debited.

• If we make an error you can obtain an immediate refund from your

bank/building society. This is a guarantee offered by all the banks/building
societies, which are members of the Direct Debit scheme and a copy of this
guarantee will be sent to you within three working days. You can also cancel
your Direct Debit and anytime by telephoning EE or contacting your
bank/building society.

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to
pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit,
• EE Limited will notify you five days in advance of your account being debited or as
otherwise agreed. If you request EE Limited to collect a payment, confirmation of the
amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by EE Limited or your bank or
building society you are entitled to a full and immediate refund of the amount paid
from your bank or building society. If you receive a refund you are not entitled to, you
must pay it back when EE Limited asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building
society. Written confirmation may be required. Please also notify us.
Created: 31.07.23 7:30:22
By: EE
Status: APPROVED
File ID: 57def1cf-a8b1-4da7-be69-7e0656b37ee1

Audit Trail:
* Document created by EE
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randy
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* Document approved by randy

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