4th Quarter DLL 3
4th Quarter DLL 3
WEDNESDAY
I. OBJECTIVES
A. Content Standards The learner demonstrates understanding of providing effective housekeeping services to house guests
B. Performance Standard The learner independently demonstrates understanding of providing effective housekeeping services to house
guests.
C. Learning Competencies / LO2. Advise guests on room and housekeeping equipment
Objectives. Write the L.C. TLE_HEHK9-12HS-Ia-d -2
code for each 2.1 Describe and explain the use of different types of housekeeping and front office forms
2.3 Provide guest orientation on house rules and use of hotel tools, materials, equipment, and other amenities
2.3. Practice proper handling of client’s queries through telephone, fax machine, e-mail, etc.
II. CONTENT 1. Types and uses of different housekeeping and front office forms
2. Institutional house rules and procedures for:
2.1Guests safety and security
2.2 Use of tools, materials, equipment, and other amenities
2.3 Handle clients’ queries through telephone, fax machine, email, etc.
III. LEARNING RESOURCES CG, Printed Materials, Laptop, Worksheets
A. References
1. Teacher’s Guide Pages N/A
2. Learner’s Materials Pages N/A
3. Textbook Pages N/A
4. Additional Materials from
learning Resources (LR) N/A
portal.
B. Other Learning Resources Internet
IV. PROCEDURES
A. Reviewing previous lesson
MOL (Assigned group) 5 min. Bedroom and Bathroom amenities
or presenting the new lesson
B. Establishing a purpose for 4A’s Activity
the lesson. The class will be divided into 5. Each group will be given the assignment task.
C. Presenting examples / Sharing of ideas to the group.
instances of the new lesson (analysis, Abstraction)
D. Discussing new concepts Have each group a short skit/ role plays on the topic assigned to you showing your understanding on what you
and practicing new skills #1. have read.
E. Discussing new concepts
and practicing new skills #2. What are the forms used in housekeeping?
F. Developing Mastery What are the rules and regulation as far as tools, materials, equipment and other amenities concerned in
(Leads to formative housekeeping department?
Assessment (3)
G. Finding Practical
applications of concepts and Why should you prepare this form? How to accomplish the forms needed in housekeeping?
skills in daily living
H. Making Generalization and What should you keep in mind to keep the security in housekeeping?
abstractions about the
lesson.
I. Evaluating Learning. Learners are evaluated their performance while demonstrating the proper handling of clients queries through
phone, email etc.