Sinh viên được yêu cầu thực hiện các bước sau:

a. làm toàn bộ các bài sau của Unit 1 (bản thân viết tay đáp án lên bản in đề bài),
b. dịch sang tiếng Việt bài bài đọc 2.1 và 2.2 của Unit 1 (sau khi đã điền từ vào chỗ trống, và bản dịch
phải do chính bản thân viết tay)
c. dịch sang tiếng Việt bài bài đọc 3.1 và 3.2 của Unit 1 (bản dịch phải do chính bản thân viết tay),
d. nộp bài trên giấy vào đầu giờ buổi học thứ 2 cho giảng viên tại lớp,
e. đánh số trang và viết đầy đủ tên sinh viên trên từng trang bài nộp.
f. làm bổ sung các bài tập sau trong phần BUSINESS FUNDAMENTALS: trang 6 (bài 1, 3, 4), trang 7 (bài 1, 2, 3), trang 8 (bài 2, 3, 4),
trang 9 (bài 1, 2)
g. dịch bổ sung các bài sau trong phần BUSINESS FUNDAMENTALS: bài 3 (trang 8)
UNIT 1 - GAINING EXPERIENCE

I. VOCABULARY
1.1. Read the definitions and choose the most suitable words
1. a period of time that a student spends inside a company in order to get on-the-job
work experience
A. training B. internship C. job placement
2. a student or trainee who works, sometimes without pay, in order to gain work
experience or satisfy requirements for a qualification
A. a manager B. instructor C. intern
3. to have something happen to you, or to do or feel something
A. gain B. experience C. affect
4. to become familiar with a new situation
A. adapt B. adjust C. change
5. related to work that needs a high level of education or special training
A. fist-hand B. significant C. professional
1.2. Match the words/phrases in the box with their definitions. There are THREE extra
words.
cross-cultural a reference internship diplomatic
demonstrate competition apprentice intern

1. a thing you say or write that mentions somebody/something else

__ __
2. to show something, or show someone how to do something, or how a system or
product works
__ __

1
3. having or showing skill in dealing with people in difficult situations
__ __

4. involving two or more different countries or cultures

__ __
5. the situation in which people or businesses are trying to be more successful than
each other, for example by making more sales in a market
__ __

II. TEXT COMPLETION

2.1. Choose the best word to fill each gap.
‘When you graduate from university, many of you may feel that your degree (1)_____ hasn’t
really prepared you to make the first step onto the career (2)_____. A work (3)_____ abroad
can be a great solution, offering you the chance to combine hands-on work experience with
the adventure of (4)_____ travel. A word of advice: once you’ve chosen where you want to look
for work, it’s a good idea to find out about the application (5)_____ . For example, you
need to know whether to send a (6)_____ letter with your CV. It’s also good to know how many
interviews you will be invited to (7)_____ , if you are fortunate enough to be one of the
candidates to be (8)_____ . Alternatively, you could use an international recruitment agency,
who will help you with all these things as well as informing you what jobs are available
internationally.’

1. A. subject B. level C. quality D. certificate

2. A. path B. ladder C. development D. objective
3. A. environment B. place C. placement D. force
4. A. internal B. nationwide C. business D. foreign

5. A. progress B. from C. letter D. form

6. A. business B. cover C. formal D. informal
7. A. express B. interview C. attend D. discuss
8. A. invited B. attended C. confirmed D. shortlisted

2.2. Fill in the numbered blanks with the correct words/ phrases given in the box. There
are FOUR extra words.
number control balance responsibilities
available choice where spend

2
 improve work fun flexible
For many of us, work is still a place (1)_____ we go each day. However, the whole concept of
work and leisure is changing, and for an increasing (2)_____ of people around the world,
work is no longer a place to go but something they do. A substantial number of companies
have already introduced a (3)_____ working policy. This gives their staff a much greater degree
of (4)_____ about when and where they work. It also enables them to achieve a (5)_____
between their personal and business lives. People with parental, for example, value flexibility
enormously. Many companies now offer (6)_____ parents the option to become “homeworkers”
who finish work early afternoon to (7)_____ the rest of the day with their children, and do the
rest of their (8)_____ when the children are asleep.

III. READING COMPREHENSION

3.1. Read the passage and decide whether the statements are True or False.
Donald Eisner is the CEO of the Absalon chain of hotels in Australia. In the
programme, we see Donald Eisner working as a bellboy, cook and cleaner while
supervisors monitor his performance, noting any mistakes. He has some triumphs, it
is true. In the kitchen, he successfully cooks several pancakes, for example, and, as a
housekeeper; he makes the beds correctly. The rest of his housekeeping, however, is
not a success, as he fails to clean any rooms to the company's required standards. At
the end of the programme, we see his supervisor taking him from room to room,
pointing out his mistakes.
Alex Jennings runs a successful chain of steak bars called Wayside Inn. He has a
reputation for demanding quality from his staff both in terms of food and service.
When he changes places with some of his staff, we see him fail a number of tasks in
the restaurant. As a waiter, he continually forgets to ask customers how they want
their steaks to be done and mixes up the orders completely when he has to serve five
tables at the same time. A few minutes later; disaster strikes when his lie becomes
caught under the drinks on a troy!
 True/False statements
1. In the program, Donald Eisner works as a CEO.
2. He makes some pancakes successfully.
3. At the end of the program, Donald Eisner can meet all the company’s required
standards.
4. Alex Jennings is demanding.
5. Alex Jennings can serve five tables at the same time successfully.

3.2. Read the text and answer the questions below.

COMMUNICATION SKILLS
People are often offered a job because of their technical skills. However, as they
progress in a company they find that the ability to communicate with others becomes
more and more significant. Nevertheless, experts with good technical knowledge
rarely succeed in explaining details of their wok to non-specialists.

3
Immediately after leaving college, Jane Burton became a food technician at Roston
International. Ten years later, after joining a competitor to take up the position of
training manager, she found that her communication skills were limited.
‘In my first week I had to make a presentation about food testing in front of 300 staff,”
she recalls. “They were bored for the whole time, mainly because I had no idea how
to do it. This experience made me realize that I needed to enroll on a course in
communication skills, and now I can happily speak to any group, on any subject,
prepared or even unprepared. The more speaking you do, the easier it gets.”
In today’s fast-moving world of electronic communication, people also need to be able
to express their thoughts clearly in writing. In all companies, though, the importance
of the spoken word remains unequalled for ensuring that things get done.
 Questions
1. What skills often help people get a job?
__ _ _ _ _ _
2. What skills are essential in working with others?
__ _ _ _ _ _
3. What are experts with good technical knowledge not good at?
__ _ _ _ _ _
4. Why did Jane Burton enroll on a course in communication skills?
__ _ _ _ _ _

5. In today’s fast-moving world of electronic communication, what other abilities do

people also need to have?
__ _ _ _ _ _

4
 Business fundamentals
•• business activities and
sectors

•• collocations relating to Discussion

business activities
D With a partner, match the business activities to the pictures.

advertising agriculture civil engineering construction health care

manufacturing mining oil and gas software transport

5 _

6 _ 7 _ 8 _ 9 _ 10 _

Listening
o 1:01 Put the activities in Exercise 1 into the correct sector. Then listen and check
your answers.
primary sector (extracting raw materials) DDD
secondary sector (manufacturing) DDD
tertiary sector (commercial services) DDDD
Glossary PAGE 150
Collocations
extract
mining D In each set of four, match 1-8 with a-h to make collocations for talking about
monopoly business activities.
profit 1 sell to a) a supplier 5 make e) value
raw materials 2 buy from b) goods 6 face f) a profit
supplier 3 make c) services 7 develop g) competition
USP 4 provide d) a customer 8 add h) a market
value
D Complete the text with the collocations from Exercise 3.

There are many different types of business. Some (1) , like cars
or TVs; others (2) , like health care or education. Many businesses
work in the same way. They transform materials that they (3) into
something more valuable that they can (4) . In other words, they

needs (5)
they can (6)
to the original materials. If they continue to find new customers,
. If they control their costs, they can (7) _
But in the modern world, almost every business must (8) . Monopolies
aUSP are very unusual. A business can sell to other companies (B2B - business to business)
or to end users (B2C - business to consumer), but it always needs a USP to succeed.

Discussion
D In small groups, list four important business activities in your country, region or city.
Answer the questions for each one.
1 What is the business activity? 4 What competition does it face?
2 Which sector does it belong to? 5 What is the USP?
3 Is it B2B or B2C? 6 How does it make a profit?

6 TheBusiness 2.0
 Business fundamentals •

•••. types of business Business organization

organizational
chart for a limited Vocabulary
company
D Read the descriptions of different types of business organization. Match them with
the photos.
lOne person owns and controls the business. D
2 Two or more people own and manage the business. D
3 Several people called shareholders each own a part - or share - of the business. The
shareholders are sometimes family and friends. D
4 This is a large company. Anyone can buy or sell its shares on the stock market. D
5 This is a joint venture between a local entrepreneur and a well-established business. D

a) a sole trader b) a franchise c) a public limited d) a partnership e) a private limited

company (pic) company (Ltd)

D With a partner, decide what type of business organization these businesses usually have.
Use the information in Exercise 1 to help you.
1 doctors, lawyers and architects
2 independent shops, garages, hotels and restaurants
3 opticians, car rentals and sandwich shops
4 plumbers, photographers and electricians
5 multinationals, manufacturers and hotel chains

D Look at the organizational chart for a private limited company. Answer the questions.

PRESIDENT

Officer (CEO)

Human Resources Information Systems

(HR) Director (IS) Director
I
I
Research and
Supply Information Technology
Accounts Payroll Recruitment Training Marketing Sales Development Production
Chain (IT) Helpdesk
(R&D)

1 Write who is in charge of: 2 Write the name of the department that:
a) money _ a) invents new products _
b) long-term strategy _ b) contacts customers _
c) manufacturing _ c) hires new staff _
d) communication _ d) pays salaries _
e) managing the company _ e) organizes product promotion _
Glossary PAGE 150
f) employees _ f) helps employees develop new skills _
entrepreneur g) data management _ g) solves computer problems _
hire h) pays suppliers _
human resources i) organizes logistics _
joint venture Listening
logistics
share
II 1:02-1:05 Listen to four people talking about their jobs. Answer the questions for
each person.
shareholder
strategy 1 Which department does he/she work in?
supply chain 2 What does he/she do?
3 Does he/she like the job?

The Business 2.0 7

 Business fundamentals
••• profit, loss and breakeven Profit and loss
••• understanding breakeven
point Discussion
D With a partner, match the graphs with the situations in the box.

break even make a loss make a profit

o Match these reasons with the situations in Exercise 1. Can you think of other reasons?
1 Prices are too high. The company has stock that it can't sell.
2 The company's costs are high - almost the same as its prices.
3 Customers are happy to pay high prices for beautiful products.

Reading
D Read the first paragraph of the article. Answer the questions.
1 What does Eric sell?
2 Is this his day job?
3 How do his customers get their flash drives?

ERIC WHITE has a small business. In the evenings and at weekends he sells personalized
USB flash drives on his website. Each flash drive costs Eric €12 to make and mail to his
customers. He sells the flash drives for €24 each. So his gross profit per piece is €12.
Not bad, you say. The gross margin on each flash drive is 50%. If Eric sells a thousand per
year, he can make €1 ,000 per month. But, wait ... Eric also has to pay for his server, his website
and his accountant. And don't forget his electricity, telephone and advertising bills.These are
fixed costs, or overheads: a total of about €500 a month. If he sells 100 flash drives, or none at
all, Eric still pays €500 every month.
At present, Eric sells 500 flash drives per year, so his turnover is €12,000. Eric's variable
costs, or cost of goods sold (COGS)'are €12 per piece: that's €6,000 for 500 pieces. So,
turnover minus COGS minus fixed costs equals ... EO. Sales of 500 pieces are just enough to
reach breakeven point. Fortunately, Eric also has a day job. But if his sales are under 500, Eric
will make a loss. On the other hand, .ifthey are over 500, he will make a profit - but then he
will start paying tax.

II Read the rest of the article. Answer the questions and, in each case, mark the points on
the graph below. Then draw a line connecting each set of points.
1 How much are Eric's fixed costs if he sells a) 0 or b) 1,000 flash drives per year?
2 How much is Eric's turnover if he sells a) 0 or b) 1,000 flash drives?
3 How much are Eric's variable costs if he sells a) 0 or b) 1,000 flash drives?
4 How much are Eric's total costs (fixed costs + variable costs) if he sells a) 0 or b) 1,000
flash drives?
5 Mark the point where the total costs line meets the turnover line. What is this called?

Glossary PAGE 150

break even
cost of goods sold
day job
fixed cost
improve
margin 700 800 900 1000 ANNUAL SALES
overheads
revenue
stock
variable cost II With a partner, look at the words in bold in the text. Can you work out the meaning
from the context? Use a dictionary to check.

8 The Business 2.0

 Business fundamentals •

"<!ading a cover letter CVs and cover letters

eparing a CV
Reading and discussion
• eplaying an
terview D Read the CV. Which internships can Ben apply for?

an administrative assistant with a multinational oil company

a logistics administrator with an international cosmetics manufacturer
a technician in a civil engineering company
a trainee analyst with the London Stock Exchange

o Read the cover letter. Number the topics in the box in the order they are mentioned.

o education 0 next step 0 previous experience 0 type of work requested

BEN BROWN Dear Ms Finlay,

DATE OF BIRTH: 3 September, 1991
I am a third-year student at the University of
NATIONALITY: British
ADDRESS: 4 Green Street, Coventry Warwick, studying International Business.
I would like to gain business experience on a
EDUCATION
one-year internship with a leading cosmetics
2009-2013 University of Warwick:
manufacturer like Rose Inc.
BSc, International Business

WORK HISTORY I already have some experience as a trainee

September 2011-June 2012 Work placement, l/Oreet, Paris market analyst with L:Oreal.
I was responsible for conducting an online market
I am motivated and hard-working. I am
survey.
July-August 2010 Holiday job, Car-Glazer, Prague confident that I can make a valuable
I worked as a technician. I repaired and replaced car contribution to your organization. I will be
windows.
happy to accept any position in logistics or
November 2009-June 2011 Volunteer, University
Counselling Service marketing.
I volunteered as a telephone counsellor, listening to
students' problems. My CV is attached. Please feel free to
contact me for more details or to arrange an
POSITIONS OF RESPONSIBILITY
interview.
2072-2013 of University Salsa Society
President
I managed a team of volunteers. We organized monthly Thank you for your time.
dances and a salsa competition.
Yours sincerely,
SKILLS

My skills include good spoken and written Frenchand

basic Czech.
I have a working knowledge of Microsoft™ Office. Ben Brown
I hold a clean driving licence.

I
I 6Iossary PAGE 150
Listening
D 1:06 Listen to a conversation between Ben Brown and Ms Finlay. Which three points in
.work history and skills in Ben's CV are not mentioned?

Writing and roleplay

II Rewrite the CV with your own details and experience. Use the E!J<pressionsin bold and the
CV on page 122 to help you. Then with a partner, swap CVs and roleplay a telephone interview
similar to the one in Exercise 3.

Tbe Business 2.0 9