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    Abraco - Restaurant Captain

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    Deborah
    Job description

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Abraco - Restaurant Captain

    Uploaded by

    Deborah
    3 views2 pages
    Job description

    Original Title

    Abraco_Restaurant Captain

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Job description

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    3 views2 pages

    Abraco - Restaurant Captain

    Uploaded by

    Deborah
    Job description

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    JOB TITLE: Restaurant Captain

    DEPARTMENT: Customer Service

    REPORTS TO: Restaurant Manager

    Basic Responsibilities
    As a restaurant captain you are responsible to promote and ensure guest satisfaction,
    maintain a safe and sanitary work environment and ensure only the highest quality
    products are being served.
    Establishes rapport with guests to build guest loyalty and gather constructive feedback to
    ensure satisfaction of every individual guest. Also to handle daily team member relations,
    and encourage problem solving by team members through proper training and
    empowerment.
    • Ensure guest are serviced within specified time.
    • Has a good knowledge of menu and presentation standards.
    • Speak with guests and staff using clear and professional language, and answer phone
    calls using appropriate telephone etiquette.
    • Able to answer any questions regarding menu and assist with menu selections.
    • Able to anticipate any unexpected guest need and reacts promptly and tactfully.
    • Serve food courses and beverages to guests.
    • Set tables according to type of event and service standards.
    • Record transaction / orders in Point of Sales systems at the time of order.
    • Communicate with the kitchen regarding any menu questions, the length of wait and
    product availability.
    • Communicate additional meal requirements, allergies, dietary needs, and special
    requests to the kitchen.
    • Reviews order dockets ensuring accurate and timely preparations for order
    requirements accordingly.

    Robki Hospitality
    Registered Address : Hno. 131/2, Mae De Deus Waddo, Sangolda, Bardez, Goa, Pin code 403511
    Phone: +91 90968 79999 | +91 96549 84208
    • Present accurate final bill to guest and process payment.
    • Perform shift closing on the Point of sales terminal and tally cash and credit card
    settlements.
    • Ensures that the restaurant is always kept clean and organized, both at the front as
    well as the back of house areas.
    • Completes the daily responsibilities that are set for each individual shift.
    • Complete closing duties, including restocking items, turning off lights, etc.
    • Conducts monthly inventory checks on all operating equipment and supplies.
    • Take an active role in coaching and developing junior staff.
    • Any other duties related to food and beverage service assigned by the manager.

    Prerequisites:
    • Good command in both spoken and written English.
    • Excellent guest service skill.
    • Good knowledge of food and beverage service.

    Education:
    Diploma or degree in Hotel Management or related field. Familiar with Point of sale
    systems, MS office, Property management systems etc.

    Experience:
    2 – 3 years of work experience in Food & Beverage, along with 1 year experience in a
    Captain position or a similar role an advantage.

    Robki Hospitality
    Registered Address : Hno. 131/2, Mae De Deus Waddo, Sangolda, Bardez, Goa, Pin code 403511
    Phone: +91 90968 79999 | +91 96549 84208

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