0 Intro

INTRODUCTION
WELCOME
SIGNPOSTS THROUGHOUT THE COURSE BOOK
This course book contains the core content for this course. Additional learning materials
can be found on the learning platform, but this course book should form the basis for your
learning.
The content of this course book is divided into units, which are divided further into sec-
tions. Each section contains only one new key concept to allow you to quickly and effi-
ciently add new learning material to your existing knowledge.
At the end of each section of the digital course book, you will find self-check questions.
These questions are designed to help you check whether you have understood the con-
cepts in each section.
For all modules with a final exam, you must complete the knowledge tests on the learning
platform. You will pass the knowledge test for each unit when you answer at least 80% of
the questions correctly.
When you have passed the knowledge tests for all the units, the course is considered fin-
ished and you will be able to register for the final assessment. Please ensure that you com-
plete the evaluation prior to registering for the assessment.
Good luck!
8
SUGGESTED READINGS
GENERAL SUGGESTIONS
Baxter, K., Courage, C., & Caine, K. (2015). Understanding your users (2nd ed.). Morgan
Kaufmann.
Goodman, E., Kuniavsky, M., & Moed, A. (2020). Observing the user experience (2nd ed.).
Morgan Kaufmann.
Marsh, S. (2018). User research: A practical guide to designing better products and serv-
ices. Kogan Page.
Norman, D. (2013). The design of everyday things: Revised and expanded edition (2nd
ed.). Basic Books.
Savarit, E. (2020). Practical user research. Springer.
UNIT 1
Jones, A. J. (2019). Factors for successful Agile collaboration between UX designers and
software developers in a complex organisation [Doctoral dissertation, University of
Chester]. University of Chester Open Repository. Available online
Lallemand, C., & Koenig, V. (2017). Lab testing beyond usability: Challenges and recom-
mendations for assessing user experiences. Journal of Usability Studies, 12(3), 133—
154.
UNIT 2
Knight, W. (2019). UX for developers: How to integrate user-centered design principles into
your day-to-day development work (pp. 127—148). Apress.
Oygür, I., & Thompson, J. A. A. (2020). Intra-organizational user-centred design practices:

The impact of design research departments at design consultancies. Creativity and
Innovation Management, 29(1), 112—127.
UNIT 3
Fernández, D. M., Wagner, S., Kalinowski, M., Feldered, M., Mafra, P., Vetrò, A, Conte, T.,
Christiansson, M.-T., Greer, D., Lassenius, C., Männistö, T., Nayabi, M., Oivo, M., Penzen-
stadler, B., Pfahl, D., Prikladnicki, R., Ruhe, G., Schekelmann, A., Sen, S. […], & Wier-
inga, R. (2017). Naming the pain in requirements engineering. Empirical Software
Engineering, 22(5), 2298—2338.
9
Kujala, S. (2008). Effective user involvement in product development by improving the
analysis of user needs. Behavior & Information Technology, 27(6), 457—473.
UNIT 4
Palomares, C., Franch, X., Quer, C., Chatzipetrou, P., Lopez, L., & Gorschek, T. (2021). The
state-of-practice in requirements elicitation: An extended interview study at 12 com-
panies. Requirements Engineering, 26, 273—299.
UNIT 5
Kujala, S. (2008). Effective user involvement in product development by improving the

analysis of user needs. Behaviour & Information Technology, 27(6), 457—473.
Lavazza, L. (2013). Business goals, user needs, and requirements: A problem frame-based
view. Expert Systems, 30(3), 215—232.
UNIT 6
Saco, R. M., & Goncalves, A. P. (2008). Service design: An appraisal. Design Management
Review, 19(1), 10—19.
10
LEARNING OBJECTIVES
To create high-quality products that are actually used by those for whom they are inten-
ded, it is essential to know your users, their preferences, and their behavior when interact-
ing with your product. This course, Introduction to User Research, will provide insights
into how to study your users.
First, the course provides an overview of important basics and definitions within the
broad field of user research. Next, you will be introduced to the goals and challenges faced
when conducting user research. An approach called User-Centered Design focuses on the
user throughout the entire design process. Once you are familiar with this approach, User
Context Analysis and its corresponding procedure will be explained.
The methods used to determine user requirements are a central part of user research. The
introduction to various methods will help you to understand their differences and enable
you to select methods specific to each project. You will learn how to plan, conduct, and
evaluate the results of these methods, examples of which include questionnaire design,
interview methods, and observation techniques. Additionally, you will learn the meaning
of the term “user requirements” and why it is central to user research.
Finally, the course presents information and explanations about service design methods
and tools for determining and consolidating user research results. That section considers
services as a special kind of product, with particular requirements regarding user
research.
11

0 Intro

Uploaded by

Copyright:

Available Formats

0 Intro

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

0 Intro

Uploaded by

Copyright:

Available Formats

INTRODUCTION

Savarit, E. (2020). Practical user research. Springer.

Oygür, I., & Thompson, J. A. A. (2020). Intra-organizational user-centred design practices:

Kujala, S. (2008). Effective user involvement in product development by improving the

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.