Document
Document
(SESSION=2024-2025)
SUBMITTED TO:
SUBMITTED BY:
PROF.PARAMJIT SIR.
MANMEET KAUR
M.COM2
12404
School of Commerce and Management
CONTENT
Introduction
Rural market and Marketing
Nature of rural marketing
Rural marketing in Indian economy
Challenges in rural marketing
Opportunities in rural marketing
Corporate Social Responsibility of banks
Challenges
Strategies of rural marketing
Factors affecting in rural marketing
4’s A in Rural Marketing
Importance Of Rural marketing
Scope of Rural Marketing
Rural Marketing Examples
Conclusion
Bibliography
INTRODUCTION
Marketing may be described as the process of defining, anticipating and
knowing customer needs, and managing all the resources of the
organizing to satisfy them. The satisfaction of customer’s needs and wants
provides the existence for the organization. The consumer’s behavior
comprises the acts, processes and social relationships shown by individuals,
groups and organizations with products and services.
The rural market of India started showing its potential from the 1960s and
the 70s and 80s showed its steady development. During 90’s, there was a
steady growth of purchasing power of rural India, and there are clear
indications that the 21st century is going to see its full blossoming.
Another thing is that the rural buyers are not particularly keen about quality
and packaging because of which consumer research is not accurate for
entering the rural market.
In recent years, the rural sector gives a unique opportunity to expand their
market since the urban segment is showing clear signs of saturation. The
nature and characteristics of rural market is quite different than the urban
market. Therefore, it is necessary to understand the rural area
characteristics and environment and take action accordingly.
To expand the market by making inroads into the countryside, more number
of MNCs are getting into India's rural markets. Among those are the bigshot
companies like Hindustan Lever, Coca-Cola, Pepsi, LG Electronics, Britannia,
Philips, Colgate Palmolive and the foreign-invested telecom companies as
well.
Rural market is different from urban market with respect to its economic and
functional characteristics. The characteristics, purchasing and consumption
pattern of rural people are completely different from the urban people. Due
to the impact of globalization there is a fast change in rural environment.
The composition of supply and demand has also changed significantly.
the markets for consumer durables consists of both durable and non-
durable goods
the markets for agricultural products which include fertilizers, pesticides,
seeds, and so on.
The following are the major problems faced in the rural markets −
Standard of Living
A large part of the population in rural areas lies below poverty line. Thus the
rural market is also underdeveloped and the marketing strategies have to be
different from the strategies used in urban marketing.
The low literacy levels in rural areas leads to problem in communication with
the market and the print media has less utility as compared to the other
media of communication.
In rural market, agriculture is the main source of income and hence expense
capacity depends upon the agricultural produce. Demand may or may not be
stable.
Many villages are located in hilly remote areas which is difficult to connect
with them through roads. Warehousing is another major problem in rural
areas, as there you will hardly get any organized agency to look after the
storage issue. The services given by central warehousing corporation and
state warehousing corporations are limited only to urban and suburban
areas.
Ineffective Distribution Channels
The distribution chain is not organized and also requires a large number of
intermediates, which in return increases the cost. Due to lack of appropriate
infrastructure, manufacturers are giving back steps to open outlets in these
areas. That is why they need to dependent on dealers, who are rarely
available for rural area which increases the challenges for marketers.
Dummy Brands
Cost is an important factor for rural consumers which determine purchasing decision in rural
areas. A lot of fake brands or products that look similar to the original one are available,
providing low cost options to the rural consumers. Most of the time, the rural consumers may not
be aware of the difference due to illiteracy.
Seasonal Demand
Demand may be seasonal in rural market due to dependency on seasonal production of
agricultural products and the income due to those products. Harvest season might see an increase
in disposable income and hence more purchasing power.
Opportunities in Rural Market
To solve the problems of rural market and rural marketing in India, the
following points need to be considered by marketers −
Marketing Communication
For marketing communication in rural areas, the companies should use
organized forms of media like TV, Radio, cinema and POP (point of
purchase) advertising. In recent times, television is gaining popularity in
rural areas but due to lack of supply of electricity, radio is performing quite
better.
For the rural markets, those sales people are preferred for selection who are
willing to work in rural areas like Sarpanch, Pradhan’s and other elderly
persons. Marketers can also approach them to propagate their messages,
because these persons could be effective communicators within the rural
peoples.
Indian rural market has a vast demand base and size. Rural marketing
involves the process of developing, promoting, distributing rural area specific
products and service exchange between rural and urban market which
satisfies customer demand and also achieves organizational goals. As a part
of development program economic development is concern, government is
making continuous efforts towards rural development.
As we delve into the intricacies of CSR (Corporate Social Responsibility) in rural India, a
nuanced understanding of the challenges faced by these communities is paramount. The rural
landscape of India, diverse and vibrant, presents a tapestry woven with unique difficulties,
each thread representing a distinct obstacle to development. In this section, we unravel the
multifaceted challenges that shape the narrative of rural life, exploring how targeted CSR
initiatives can address these complexities and pave the way for sustainable, inclusive growth.
From limited access to basic services to the intricacies of agricultural dependency,
infrastructure disparities, and beyond, let's embark on a journey to comprehend the hurdles that
demand thoughtful and strategic interventions for a brighter, more equitable rural India.
Rural areas in India grapple with multifaceted challenges, including restricted access to
fundamental services like healthcare, education, and sanitation. According to recent data from
the National Family Health Survey, a substantial percentage of rural households still lack
access to proper sanitation facilities and quality healthcare services. Companies like Hindustan
Unilever, through its Swachh Aadat Swachh Bharat initiative, have undertaken sanitation
awareness campaigns, emphasizing the role of private sector involvement in complementing
governmental efforts.
Agricultural Dependency
The majority of rural households in India rely on agriculture for their livelihoods. Climate
change, unpredictable weather patterns, and outdated farming techniques contribute to the
vulnerability of rural communities. Companies like ITC Limited have taken strides in
promoting sustainable agriculture through initiatives like the e-Choupal, connecting farmers
with information and markets, and contributing to the resilience of rural economies.
Collaborative efforts between the private sector and farming communities are crucial to
implementing modern techniques and ensuring sustainable practices.
Infrastructure Disparities
Rural areas face challenges related to inadequate infrastructure, including roads, electricity,
and connectivity. Recent reports from the Ministry of Rural Development emphasize that
addressing these disparities is crucial for fostering economic development, attracting
investments, and improving the overall quality of life in rural India. Tata Consultancy Services
(TCS), through its 'Internet Saathi' program, has played a significant role in rural electrification
and digital connectivity, showcasing how technological interventions can bridge infrastructure
gaps.
Rural India is often on the frontline of environmental challenges, facing issues like
deforestation, water scarcity, and soil degradation. CSR initiatives from companies like Infosys
and Wipro have actively supported environmental sustainability through afforestation projects,
renewable energy initiatives, and sustainable business practices. Leveraging corporate
expertise and resources in environmental conservation can lead to impactful, scalable solutions
in rural areas.
Rural entrepreneurship faces challenges related to access to finance and market linkages.
Initiatives by companies like the State Bank of India (SBI) through their Rural Self
Employment Training Institutes (RSETIs) focus on providing financial literacy and credit
support to rural entrepreneurs. Encouraging rural entrepreneurship not only fosters economic
growth but also contributes to reducing unemployment in rural areas.
Corporate Social Responsibility (CSR) in the banking sector can help improve
rural areas and the economy as a whole. Here are some examples of CSR
initiatives in the banking sector:
Union Bank of India
Focuses on rural areas through initiatives like Village Knowledge Centres
and Farmers' Clubs. They also have schemes for girl child education,
drinking water for schools, and bus shelters.
Bank of India
Purple Finance
Maitreya
Focuses on microenterprise lending and developed a marketing and
financial literacy tool to attract customers and improve their financial
capabilities.
CSR initiatives can help improve the rural component of a country, which
can help improve sales, investment, and trade. This can create
opportunities for further investment and jobs, which can contribute to the
success of companies that associate CSR policies with rural projects.
.Some other areas that CSR initiatives in the banking sector can focus
on include:
Poverty eradication, Health and medical care, Infrastructure development,
Education, Environmental protection, Vocational training, and Women's
empowerment.
o Income levels: The low income levels in rural areas can limit the
purchasing power of rural consumers. The income levels directly relate to the
purchasing power of a person, and so the products should be priced according to
the income of a person.
o Literacy levels: The low literacy levels in rural areas can make it difficult
to market products and services that require a certain level of education. In this
case, translators are hired by the firms to communicate better.
o Social and cultural factors: The social and cultural factors in rural
areas can influence the buying behaviour of rural consumers. They are the
people who are believed to have a large impact on the buying decision of a
person.
Availability
The need for developed infrastructure in many rural areas necessitates
innovative distribution solutions. Partner with local distributors who
understand the terrain, utilising mobile vans as pop-up stores. Leveraging
eCommerce platforms with reliable local delivery services can also overcome
logistical hurdles. This will ensure products reach even the most remote
villages.
Acceptability
Rural consumers have distinct needs and preferences that may differ
significantly from their urban counterparts. That’s why brands should adapt
products to suit local conditions by offering features that prioritise
practicality and value. Moreover, tailoring branding to resonate with local
tastes is essential for gaining acceptance in rural markets.
Awareness
Building brand recognition in rural areas requires a multi-faceted approach.
While mass media like television and radio can reach a broad audience,
utilising local media channels, engaging influencers, and leveraging word-of-
mouth marketing are equally important. With increasing internet
penetration, digital channels are also becoming powerful tools for creating
brand awareness in rural communities.
Affordability
Addressing the economic realities of rural consumers is crucial. Your brand
should offer products in smaller, more affordable packaging and also
implement different pricing strategies. Providing credit options aligned with
agricultural cycles can make products and services accessible to a broader
range of customers.
Corporate Social
Responsibility
CSR PRACTICES IN INDIAN BANKING SECTOR Now-a-days CSR has been assuming
greater importance in the corporate world including financial institutions and
banking sector. Banks and other financial institutions start promoting environment
friendly and socially responsible lending and investment practices. RBI (2007) has
also directed Indian banks to undertake CSR initiatives for sustainable development
and also asked banks to begin non-financial reporting which is related to activities in
the era of environmental, social and economic accounting. It has been observed
from karmayog’s CSR ratings that most of the Indian public sector banks do not
mention recent CSR activities on their annual reports or on the websites. The
financial institutions do not take adequate steps for updating the recent activities in
CSR .CSR has been assuming greater importance in the corporate world, including
the banking sector. To highlight the role of banks in CSR, the RBI circulated a notice
on 20th December , 2007 for all the scheduled commercial banks in India. Recently
financial institutions adopt an integrated approach between customer satisfaction
and CSR in a broader way. RBI also instructs the banks to integrate their business
operation along with social and environmental aspects. The major key areas of CSR
like, children welfare, community welfare, education, environment, healthcare,
poverty eradication, rural development, vocational training, women empowerment,
protection to girl child etc., In recent years an attempt has been initiated to ensure
socially responsible behavior of banking sector in a more organized manner. The
CSR in Indian Banking Sector is aimed towards addressing the financial inclusion,
providing financial services to the unbanked or untapped areas of the country, the
socio-economic development of the country by focusing on the activities like,
poverty eradication, health and medical care, rural area development, self
employment training and financial literacy trainings, infrastructure development,
education, and environmental Protection etc. RBI also insisted upon taking measures
for sustainable development of economy through realizing the dire necessity of CSR.
Reserve Bank of India (2007) stated that CSR entails the integration of 5 social and
environmental concerns by companies in their business operations and also in
interactions with their stakeholders. The major thrust areas for CSR practice in
Indian banks are common in public sector and private sector banks. These areas
include children welfare, community welfare, education, environment, healthcare,
poverty eradication, rural development, vocational training, women's empowerment,
protection to girl child and employment.
Product Classification
In rural marketing, products can be divided into two classes: agricultural and
non-agricultural products. Agricultural products include crops, seeds,
fertilizers, and agricultural machinery, while non-agricultural products
include FMCG products, consumer durables, and services. There is also scope
for agri-related products such as vehicles, irrigation tools, etc., which also fall
in this category. Nowadays, the government is also providing many grants
and funds for better growth of these goods.
Market Structure
The market structure of rural marketing can be classified into two types -
primary and secondary markets. The primary market is where the goods are
first sold or exchanged. At the same time, the secondary market is the place
where the product is resold or redistributed to the final consumer. The rural
market is unlike the urban market and needs to be catered to differently.
Marketing Mix
Conclusion
Bibliography
https://textbook.com
https://en..wikipedia.org
https://Indianeconomicdiscussion.com
https://unionbankofindia.com
https://www.resarchgateofindia.com