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Advice When Using Master Service

Agreements (MSAs) with Clients
A Master Service Agreement is an agreement between you as a service provider and
your customer. These documents are quite varied and have quite a bit of room for
customization, because the nature of the services dictates how the contract is laid
out. This guide will help you customize your Master Service Agreement template
and use it effectively with your clients.

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In This Guide We Will Cover:

Common Sections of a Master Service Agreement

Clauses to Personalize
Tips for Using Contracts with Clients
Additional Resources for Understanding MSAs

Common Sections of a Master Service Agreement Template

In your Master Service Agreement Template, you will see sections for:

Contact information for Service Provider

How Service Provider is paid
Deadlines for completion and deliverable
Scope of Services
Compensation for Services
Supplies and Equipment
Term and Termination
Governing Law of the state that oversees the agreement

Clauses to Include

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As you plan your Master Service Agreement template, make sure it includes these important
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protections:

Independent Contractor Clause – This outlines the fact that the Service Provider is an
independent contractor, not an employee.
Access Clause – This requests that the client provides the Service Provider with access to the
property and location for the work to be completed based on the Scope of Services outlined in
the contract.
Insurance Requirements Clause – If you are going to provide any insurance, this clause outlines
what that is and how you will provide proof to your client.
Confidentiality Clause – A Service Provider sometimes has access to confidential information.
This clause indicates you will not share that information without your client’s permission. It is
helpful protection that clients appreciate.
Term and Termination Clause – This states when the contract is complete and how the
termination of the agreement is handled.
Indemnification and Release Clause – This clause indicates that the Service Provider will not
hold the Client liable should damage arise during the course of the normal work.
Exclusivity Clause – Here you can state that both the Service Provider and the Client are not
under any type of exclusive contract and are free to form similar agreements and contracts with
others if they need to.
Notice Clause – This section states how any changes or requests about the agreement are
handled, typically in writing and delivered to the Client or Service Provider’s address. To make it
easier, include the address in the contract.
Warranty Clause – Any workmanship warranty is outlined here.

Using Contracts with Clients

When presenting a client with a Master Service Agreement, you may face some pushback. Not all
service providers use contracts, so your clients may be unfamiliar with this. Here are some practices
you can use to make the contract feel natural:
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Let your clients know right away that you will be using a contract. If they ask questions, explain
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that it protects both of you.
Be clear in what the contract outlines, and show how it protects your client as well as yourself.
Keep the contract as short as possible. Clients aren’t going to read a lengthy contract, and it
might scare them away. Using a Master Service Agreement template will help you limit
unnecessary wordiness in your contract.
Send the contract in a timely manner and before starting any work for full legal protection.
UseNitro Sign to collect your signatures easily and securely.

Additional Resources for Understanding MSAs

As you use MSAs with your clients, consider these resources to help you understand them:

Master Service Agreement Guide

The Customer's Guide to Master Service Agreements
What to Look for When Reviewing Master Service Agreements

Make a Master Service Agreement Template Official with

Signature and Date
once you have customized a Master Service Agreement template, add the effective date and get the
signature of both the Service Provider and Client. This makes it official so the work can move forward.
Nitro Sign makes collecting electronic signatures simple.Sign up for a free trial to see how it works for
yourself.

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Relevant Templates

Payment Agreement Template

Looking for a payment agreement template to use for your business? We’ve got a template ready to be customized for your needs today.

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Business Partnership Agreement Template

Looking for a business partnership agreement template to use for your business? We’ve got a template ready to be customized for your needs today.

Lien Waiver Template

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Looking for a lien waiver template to use for your business? We’ve got a template ready to be customized for your needs today.
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