I, Chulumanco Ndzwana, student number 202216714 hereby declare that this report

is my own original work and has not been submitted for any other degree or
qualification. I have adhered to the principles of academic integrity and have properly
acknowledged all sources of information and assistance received during the
preparation of this report.

Chulumanco Ndzwana [2024]. All rights reserved.

Date: 17\10\2024

Acknowledgments

I would like to express my sincere gratitude to the staff of the Rev Makhenkesi Stofile
Public Library in Alice for their warm welcome and invaluable support during my
fieldwork. On my first day, I was greeted by Miss Thabisa, one of the librarians, who
provided me with clear instructions regarding my responsibilities and took the time to
show me around the library, ensuring that I felt comfortable in my new environment.

The assistance I received from Miss Thabisa and the other librarians was
instrumental in my rapid learning and understanding of the library's operations.
Additionally, I would like to acknowledge the patrons who visited the library daily;
their presence reinforced the significance of libraries in our communities and
challenged my previous assumptions about the decline in library usage due to digital
resources.

I would also like to extend my heartfelt thanks to Mr. Mbhanda, who generously
shared his knowledge of the library's history, including its establishment, purpose,
and evolution. His insights greatly enriched my experience and understanding of the
vital role that libraries play in society.

Introduction
My name is Chulumanco Ndzwana, and I am currently pursuing a degree in Library
and Information Science at the University of Fort Hare, where I am in my third year of
study. This fieldwork report presents an account of my practical experience at the
Rev. Makhenkesi Stofile Library, where I undertook my fieldwork from July 30, 2024,
to August 30, 2024.

The purpose of this fieldwork was to bridge the gap between theoretical knowledge
acquired in the classroom and the practical skills necessary for effective library
management and information services. The Rev. Makhenkesi Stofile Library,
renowned for its dedication to community service and educational resources,
provided an excellent platform for me to engage with various library functions,
including cataloging, circulation, and user assistance.

Throughout this month-long experience, I aimed to develop a deeper understanding

of library operations and to enhance my professional competencies in a real-world
setting. This report will detail the objectives I set for my fieldwork, the activities I
participated in, the challenges I faced, and the valuable lessons I learned during my
time at the library. By reflecting on this experience, I hope to illustrate the importance
of practical training in shaping my future career in the field of library and information
science.

Background of the Rev. Makhenkesi Stofile Public Library

The Makhenkesi Stofile Public Library, situated in Alice adjacent to the Alice
Municipality, was established on February 21. Its mission is to ensure free and equal
access to information, resources, and educational opportunities for all members of
the community. Over time, it has transformed into a crucial community center that not
only promotes reading and research but also supports various cultural and
educational initiatives.

The library boasts a diverse collection of more than 30,000 books, periodicals, and
digital resources, including e-books and online databases. It provides a range of
services such as literacy programs, technology training, and community workshops
tailored to different age groups and interests. The library's staff, consisting of trained
librarians and volunteers, is dedicated to improving the user experience through
personalized support and innovative programming.

In recent years, the library has encountered challenges stemming from the rapid
digitalization of information and evolving user expectations. To tackle these
challenges, the library has adopted new technologies and broadened its outreach
efforts to engage a wider audience, particularly underserved populations.

As a public institution funded by local government and community contributions, the

library prioritizes collaboration with local schools, organizations, and businesses to
cultivate a culture of learning and information sharing. Through these partnerships,
the library continues to evolve and meet the community's needs, ensuring it remains
a vital and relevant resource.

Objectives

1. To learn how the library operates

As someone pursuing a degree in Library and Information Science, I wanted to learn

how things are done in a library. I wanted to experience what would it be like if I got
employed as a Librarian after finishing my degree.

2. To Identify Key Services Offered by the Library

I aimed to explore and document the various services provided by the Rev.
Makhenkesi Stofile Public Library, reference services, community programs, and
digital resources.

3. To Assess User Engagement and Satisfaction

I wanted to evaluate the level of engagement and satisfaction among library patrons
regarding the services and resources available.

4.To Understand the Challenges Faced by Library Staff

I aimed to identify the challenges and obstacles encountered by library staff in
delivering services and managing library operations effectively.

5.To Explore the Library's Role in Community Development

I intended to investigate how the library contributes to community development,

including its impact on literacy, education, and social cohesion.

Literature review

Objective 1: To Learn How the Library Operates

1. What are the daily routines and tasks performed by librarians, and how do these
contribute to the overall functioning of the library?

2. How do library policies and procedures influence the delivery of services and
management of library operations?

Objective 2: To Identify Key Services Offered by the Library

1. What are the most frequently used services and resources provided by the Rev.
Makhenkesi Stofile Public Library, and how do they meet the needs of diverse user
groups?

2. How do library staff promote awareness and accessibility of specialized services,

such as reference services, community programs, and digital resources?

Objective 3: To Assess User Engagement and Satisfaction

1. What factors contribute to user satisfaction with library services, and how can
library staff measure and improve user experience?

2. To what extent do library programs and events (e.g., author talks, children's
storytime) enhance user engagement and community participation?

Objective 4: To Understand the Challenges Faced by Library Staff

1. What are the primary challenges faced by library staff in managing collections,
providing services, and maintaining infrastructure?

2. How do library staff perceive the impact of technological advancements and

changing user expectations on their roles and responsibilities?

Objective 5: To Explore the Library's Role in Community Development

1. In what ways does the Rev. Makhenkesi Stofile Public Library contribute to literacy
and education initiatives in the community?

2. How does the library foster social cohesion and community engagement through
its programs, services, and partnerships?

Activities performed

Here I was assisting grade 4 learners with their schoolwork (Reference service)
Here I was assisting library users who came to borrow books (Circulation)

Here I went to buy a newspaper for a library user (Document delivery)

1. Reference services

Reference services are specific help provided by librarians to users in finding

information, answering questions, and completing research tasks. When a user has
a question or need assistance, librarians conduct a reference interview to determine
their needs. Then they look for pertinent information in a variety of sources, such as
books, databases, and internet publications. The librarian summarizes the findings,
explains how to apply the material, and ensures that the user's needs are met.
Reference services, which can be delivered in person, via phone, email, or chat, are
intended to help learning, research, and personal enrichment.

2. Circulation
Circulation is the practice of renting and borrowing library goods like books, DVDs,
and audiobooks to patrons for a certain period of time. Library patrons browse the
shelves or search the catalog to select goods, which they then check out at the
circulation counter with their library cards. Borrowing policies are established by the
library, and they include lending terms, renewal choices, and late return charges.
Circulation staff oversees the checkout and return procedure, keeps accurate
records, and ensures that materials are available to other users. This fundamental
library service allows customers to access information, entertainment, and
educational items from the library's collection.

3. Document delivery

Document delivery is a library service that offers customers with electronic or print
copies of certain articles, chapters, or other resources, often obtained from outside
sources. Users make requests, and library staff find and retrieve the documents via
interlibrary loan networks, databases, or direct purchases. The materials are then
sent to the user electronically (by email or online platforms) or in print (by mail or in-
person pickup). This program addresses research, education, and information
requirements by filling gaps in the library's collection and providing access to difficult-
to-find or unusual books.

Problems Encountered

1. The Internet was very poor, leading to difficulty in retrieving information using
computers, laptops, and cell phones.

2. Was challenging as the was no money for transport, lunch, and accommodation.

3. When I started with my fieldwork the library had no cleaners, so we had to clean
the library ourselves.

4. Sometimes the A4 papers for printing and photocopying would run out and the
librarians would have to use their pocket money to purchase them.

Possible Solutions

Problem 1: Poor Internet Connectivity

1. Upgrade internet infrastructure: Install Fiber optic cables or upgrade existing

internet plans.
2. Collaborate with other institutions: Share internet resources with nearby libraries
or institutions.

3. Apply for grants: Seek funding from organizations supporting library development.

Problem 2: Financial Constraints (Transport, Lunch, Accommodation)

1. Funding applications: Apply for grants, sponsorships, or crowdfunding.

2. Budget reallocation: Reassess the library budget to prioritize essential expenses.

Problem 3: Lack of Library Cleaners

1. Hire cleaning staff: Allocate funds to employ cleaning personnel.

2.. Partner with local organizations: Collaborate with organizations offering cleaning
services.

Problem 4: Insufficient Printing and Photocopying Supplies

1. Budget allocation: Allocate funds for printing and photocopying supplies.

2. Sponsorship: Seek sponsorships for office supplies.

Significance/Effects of Fieldwork Towards the Curriculum

Significance:

1. Practical application of theoretical knowledge

2. Enhanced understanding of library operations and services

3. Development of research and information literacy skills

4. Exposure to diverse library settings and technologies

Effects on Curriculum:
1. Informed curriculum design: Fieldwork informs curriculum development and
revision.

2. Enhanced student engagement: Practical experience increases student interest

and motivation.

3. Improved employability: Fieldwork prepares students for library careers.

Throughout my library fieldwork experience, I gained invaluable insights into the vital
role librarians play in facilitating information retrieval. I came to realize that librarians
are, in essence, specialists in connecting people with the information they seek,
much like doctors diagnose and treat medical conditions.

I was struck by the unwavering dedication of librarians to acquiring and

disseminating knowledge. Their passion for ensuring seamless access to information
left a lasting impression on me.

One of the most rewarding aspects of my experience was assisting patrons in

accessing the information or library materials they needed. Each successful
interaction filled me with a sense of fulfillment, underscoring the significance of
librarians' work in empowering individuals and communities.

Results from the objectives

After completing my library fieldwork, I am glad to certify that my objectives were

met. This experiential learning opportunity provided me with an extensive knowledge
of library operations, including all aspects of librarian roles and responsibilities.

Through observation and engagement, I learned about the challenges that librarians
deal with and the techniques they use to address them. Furthermore, this experience
renewed my admiration for libraries' primary purpose: to give equitable access to
knowledge, promote lifelong learning, and stimulate community development.

During my fieldwork, I saw firsthand the transformative impact libraries have on

communities. I witnessed how libraries function as growing centers for knowledge
sharing, cultural enrichment, and social connection. This experience not only
deepened my understanding of library services but also instilled a profound respect
for the critical role libraries play in societal advancement.
Recommendations

1. Establish funding for library maintenance and repairs

2. Expand online resources and databases

3. Career counseling and job search assistance

4. Upgrade computers, software, and internet connectivity

5. Provide ongoing training and professional development

6. Put a suggestion box so that library users can be able to tell what they need.

Conclusion

Completing my library fieldwork was a changing experience that exceeded all

expectations. Initially difficult, but eventually proved pleasant, improving my
knowledge of library science and its impact on communities. My fieldwork
transformed my perspective, and I now see librarianship as a rewarding vocation that
empowers people and bridges knowledge challenges. This experience has given me
a sense of purpose and energy, and I am convinced that a career in library science
would be a great and satisfying decision.
Referencing

American Library Association (2021) Reference Services. ALA Glossary of Library

and Information Science Terms.

Katz, L. (2020) Circulation. Library Technology Reports, 56(4), pp. 12-15.

Interlibrary Loan Practices Handbook (2022) Document Delivery. American Library

Association.