Dheeraj Gupta

DHEERAJ GUPTA
+91 9953101356 guptadh01@gmail.com

https://www.linkedin.com/in/dheerajgupta01/
PROFESSIONAL OVERVIEW
My strength lies in my ability to drive change while achieving optimum performance, high
efficiency along with quality deliverables. Having created a strong base in the service industry
providing dependable managerial and technical support, I have led large operations projects
imparting excellence. Whether challenged to drive operations focusing on diverse client
products or meeting stiff Service Level Agreements (SLAs), I have consistently met with success.
I provide thrust to various quality improvement drives/projects and propel teams to ensure
compliance both from an operational and business perspective.
CORE STRENGTHS
 Strong Stakeholder management and project management skills.

 Expertise of managing multiple teams Ops, Client Query Admin, Global reporting team
with business projects.
 Adept at drawing-out detailed research reports for management decision making.
 Customer-service-orientation – highly effective in tackling challenging issues and in
problem resolution.
 Experienced taking care of staffing requirements and man management.
 Excellent reputation as a team coach and trainer.
WORK EXPERIENCE
Freelance Japanese Translator & Project coordinator – Dubai

May 2023 – Sep 2024
 UAT for data migration in CRM for Japanese clients

 Translation of trading platform – UI
 Handling the team of 6 team members for translation and testing
 Conducting daily team meeting for timelines, work completion status and daily target
 Reporting project status to all the stakeholders and Sr. Management
 Mentoring and training new team members
Saxo Group Jan 2021 – Mar 2023

Manager KYC & Onboarding - Project Coordination Delhi, India
 Managing a team span of total 16 team members. 6 Team members in Tokyo, Japan and
managing Ongoing Due diligence activity for the bank.
 Design and implement KPI for the team to meet the organization targets.
 Secured, analysed and evaluated information and documents for KYC profiles remediation
and AML gap assessments for High-risk non-US entities.
 Maintaining Quality & target goals for the process
 Track and analyse quality control issues related to client due diligence and guide to
resolution accordingly.
 Utilize reporting to manage and direct the team in maintaining the accuracy and integrity of
client data including hierarchies and underlying reference data
 Help in establishing metrics reporting, tools and data sets to track KYC operations progress
against production targets.
 Root cause analysis on customer data to operational improvement
 Identifying process improvement opportunities and getting in touch with relevant
stakeholders to get them implemented.
 Keeping a close eye on sales activities to predict volume and managing head count
accordingly.
 Keeping in touch with global compliance team for any kind of change or requirement to be
considered for on boarding.
 Ensuring clients are on boarded with 100% accuracy and within agreed SLA.
 Identify training / coaching needs of the team members
Project Coordination
Objective: Automation of application process for Private client onboarding

Major responsibilities:
 Document project charter highlighting business case and identifying stakeholders

 Prepare project management plan including, scope, time, quality and risk - Business
requirement document
 Managing Project Team and their task allocations
 Conducting daily team meeting to identify impediments and risks
 Reporting project status to all the stakeholders and Sr. Management
Freelance Consultant Oct 2018 – Dec 2020

Delhi, India
 Work on multiple projects for Japanese companies

 Translation of technical documents and email from Japanese - English – Japanese
 Translation of research papers
 Interpretation in meetings and trainings
Marubeni Itochu Steel Inc. Oct 2017 – Oct 2018

Assistant Manager – KYC & Project coordinator Abu Dhabi, UAE
 Managing a team of 6 team members and managing business development activities for the
company
 Handling inquiries from the customers (EPC’s in GCC countries)
 Review of documentation for entities such as corporation, individuals as per policy /
jurisdiction for all KYC / CDD documentation and raising request for information/document
required as per the procedure
 Conduct due diligence and highlight procedural requirements if there is any defect
 Review helpful ownership (BO) and key controller according policy and screen for sanctions
and adverse media
 Complete review in a timely and efficient manner
 Make recommendation on process improvements to increase efficiency and accuracy
 Maintain awareness of regulatory updates and incorporate process and procedural changes
in the due diligence review process
 Interpret evidence from multiple tools and systems to resolve legitimacy of customer
behaviour across multiple products
 Assist with monitoring and tracking incidents to ensure resolution occurs within the
customer Service Level Agreement
 Tackle routine problems, largely through precedent and referral to general guidelines
Project Coordination
Objective: Formulate machine operation guidelines for operators and engineers working in pipe
manufacturing unit
Major responsibilities:
 Collaborate with Japanese customers on requirement gathering

 Liaising with functional managers and engineers to ensure project requirements have been
understood correctly
 Coordinate and prepare process trainings, whenever required. Maintain training log for
operators and engineers and arrange assessment after training
 Tracking daily progress and reporting to stakeholders and management
 Arrange retrospective meetings post project completion and ensuring closer of all change
request
Oracle India Pvt Ltd. Oct 2016 – Oct 2017

Business Development Consultant Uttar Pradesh, India
Adobe Systems Oct 2012 – Apr 2015

Sr. Inside Sales AM Noida, Uttar Pradesh
Copal Partners Nov 2010 –Oct 2012
Sr. Associate
Haryana, India
Freelance Japanese Language Translator & Interpreter Jul 2008 – Oct 2012
Delhi, India
Goldman Sachs Jul 2007 – Jul 2008

Technical Specialist – Operations Karnataka, India
EDUCATION
 PG with specialization in Finance from Institute of Management Technology, Ghaziabad –
Dec 2012
 B. Com from Delhi University - May 2004
PROFESSIONAL QUALIFICATION
 Project Management Professional (PMP) – Dec 2022
 CCNA 200-301 – Routers & Switching – Oct - 2020
 Level N2 in Japanese Language Proficiency Test (JLPT). - July – 2016
 Level N3 in Japanese Language Proficiency Test (JLPT). - Dec – 2012
 Two-year Intensive Diploma in Japanese language from Japan India Goodwill Association
June-2004
Application Tools : MS Office, SFDC, HubSpot, Putty

Linguistic Abilities : Hindi, Punjabi, English & Japanese

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DHEERAJ GUPTA

+91 9953101356 guptadh01@gmail.com

 Strong Stakeholder management and project management skills.

Freelance Japanese Translator & Project coordinator – Dubai

 UAT for data migration in CRM for Japanese clients

Saxo Group Jan 2021 – Mar 2023

Objective: Automation of application process for Private client onboarding

 Document project charter highlighting business case and identifying stakeholders

Freelance Consultant Oct 2018 – Dec 2020

 Work on multiple projects for Japanese companies

Marubeni Itochu Steel Inc. Oct 2017 – Oct 2018

 Collaborate with Japanese customers on requirement gathering

Oracle India Pvt Ltd. Oct 2016 – Oct 2017

Adobe Systems Oct 2012 – Apr 2015

Goldman Sachs Jul 2007 – Jul 2008

Application Tools : MS Office, SFDC, HubSpot, Putty

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