0 - Olisa CV

OKOROIGWEOLISAEMEKAPAUL
No.2KachiaClose,Area3,GarkiAbuja.
Email:olisaemkaokoroigwe@gmail.com
MobileNumbers: 07044284449
OBJECTIVES
My aim would be to contribute positively towards achieving corporate objective of the organization
and build a career comparable to what is obtainable in the global world and to be sound team player
working diligently towards sustaining growth and development.
WORKEXPERIENCE
MTN NIGERIA LIMITED AS CALL CENTER OFFICER- JANUARY 2022- TILL DATE
• Educate customers on MTN products and services, functionalities, features and competitive
advantage.
• Up and Cross sell MTN products and Services (Telemarketing) to grow spend.
• Capture and monitor customer complaints and points of improvement and ensure complaints
and queries are promptly attended to and escalated appropriately.
• Handle all enquiries and requests of customers and ensure resolution as well as inform
customers of status of their complaint, query or request and record details of contact.
• Ensure Key Customer Data is adequately captured and prompt documentation of transactions
and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by partners.
• Prepare standard and ad-hoc reports on sales for management review and carryout
statistical/data compilation/reconciliation, as directed, to ameliorate service.
• Establish and maintain professional business relationship with customers to enhance MTN’s
business, image and services.
• Assist line managers in the development of team and individual quality and performance
standards.
• Assist in monitoring and benchmarking performance across and within teams, effectively
isolating good and under performers.
• Participate actively in the administration of customer satisfaction surveys.
• Calibrate calls within the Online Assistance Centre to ensure compliance to CR quality
management metrics.
• Conduct Call evaluation within the Online Assistance Centre adhering to agreed standards.
• Conduct periodic audit for the division ensuring service standards are adhered to.
• Conduct quality gap analysis.
NKALIKILOCALGOVERNMENT,ABAKALIKI EBONYI STATE (NYSC)2018-2020
Position: Admin Officer
• Managing and maintaining inventory, stock and office supplies
• Ensuring that office is kept clean and organized at all times
• Managing vendors and contractors
• Document/parcel control and management
• Managing travel and accommodation logistics for the organization
• In charge of operating coping, printing, scanning and other machines
BENERD GOODNESS AND MERCY, ENUGU-JANUARY 2017-NOVEMBER2018

Position: Distribution Manager
o Ensure that all Finished Goods in stock are well-organized and correctly stored, well
protected, fully identified and easily accessible (cleanliness, security, accessed.).
o Ensures adequate and timely reporting on all stocks, received and dispatched volumes on a
daily weekly monthly, and annual basis or as when required.
o Taking ownership for the security, storage, and the internal distribution of products, ensuring
that planning functions are managed efficiently, and materials are available when required.
o Deploy effective and efficient approach to the overall improvement and development of
warehousing, distribution, and all planning activities.
o Manage work schedules, overseeing stock control, and processing orders; planning future
capacity requirements, and working closely with all areas of the supply chain to ensure
effective service delivery, while also recognizing the crucial parts that suppliers and
subcontractors play in delivering business objectives.
FOUNTAIN FINANCE CONSULT PLC-MARCH 2016-December2017

Position: Operation manager
o In charge of Implement and enforce safety protocols to create a secure working environment
for all team members.
o Collect feedback from the market, customers, and the team, identify loan, banking, and other
financial business requirements, and continuously improve product experiences to attract
targeted customer growth.
o Deliver superior service and maximize customer satisfaction
o Respond efficiently and accurately to customer complaints
o Oversee and optimize the day-to-day operations of the company, ensuring efficiency,
accuracy, and timely delivery of Mail and Parcel
o Implement operational strategies, policies, and procedures to streamline processes and maximize
productivity
o Manage adverse team, providing guidance, mentorship, and performance evaluations to drive a
high-performing culture
o Send daily operational reports to the management. Identify and manage operational risks to
minimize their impact on the company.
SKILLSANDQUALITIES
▪ Good interpersonal relationship
▪ Excellent ability to work with a team.
▪ Ability to adjust easily to new jobs and environments.
▪ A rapid learner and excellent listener
▪ Good verbal, written and communication ability as well as a good time manager.
PERSONALDETAILS
Gender: Male
Date of Birth: 23rdSeptember, 1990
State of Origin: Imo State
Local Government: Isiala Mbano

Nationality: Nigerian
Marital Status: Single
Religion: Christianity
Language Spoken: English and Igbo
INSTITUTIONSATTENDEDWITHDATE
➢ Godfrey Okoye University, Enugu 2012-2018
➢ Victory High School, Enugu 2004-2010
➢ Igbariam Primary School, Enugu 1995-2001
EDUCATIONQUALIFICATIONWITHDATE
➢ National Youth Service(NYSC) 2020

➢ B.Sc Economics Education 2018
HOBBIES
Creative, Researching, Teaching, playing football and listening to Music
REFEREE
Dr.Mrs.AgathaNzeribe
Staff, UNICEF, Enugu
08035351247
Mrs. Chioma Abrahim

CEO, Food bowl
07032936169
Okoroigwe Cynthia Chioma
CEO Oma Makeup Centre
08137692946

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OKOROIGWEOLISAEMEKAPAUL

BENERD GOODNESS AND MERCY, ENUGU-JANUARY 2017-NOVEMBER2018

FOUNTAIN FINANCE CONSULT PLC-MARCH 2016-December2017

Local Government: Isiala Mbano

➢ National Youth Service(NYSC) 2020

Mrs. Chioma Abrahim

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