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Troubleshooting

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22 views2 pages

Troubleshooting

xcxcx

Uploaded by

rahul.rawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Log Analysis: What to Check: Examine logs for any security events, system events, or
traffic logs. Look for denied traffic, threats, and system errors.
2. Policy Analysis: What to Check: Review security policies to ensure they are correctly
configured. Verify the order of policies to ensure the most specific policies are evaluated
first.
3. Traffic Flow and Interfaces: What to Check: Verify the status of interfaces. Check the
routing table for correct routes. Ensure that NAT rules are configured correctly.
4. High Availability (HA) Issues: What to Check: Verify the status of the HA links (control link
and data link). Check HA synchronization status. Ensure that both firewalls are running the
same PAN-OS version.
5. User-ID Issues: What to Check: Ensure User-ID agents are running and connected. Check if
user mappings are updated. Verify the accuracy of User-ID configurations.
6. VPN Troubleshooting: What to Check: Verify VPN tunnel status. Check IKE and IPsec
configurations. Examine VPN logs for errors.
7. Threat Prevention: What to Check: Ensure Threat Prevention profiles are correctly
configured. Check for signature updates. Review logs for threat events.
8. URL Filtering Issues: What to Check: Verify URL Filtering profiles and policies. Ensure URL
categories are correctly identified. Check URL Filtering logs for denied traffic.
9. System Resources: What to Check: Monitor CPU and memory usage. Check disk space
and log storage. Ensure the firewall is not experiencing resource exhaustion.
10. Packet Captures: What to Check: Use packet captures to inspect traffic at different
stages. Analyse captured packets for anomalies or unexpected behaviour.
11. Debug Commands: What to Check: Use debug commands to gather additional
information. Be cautious with debug commands as they can impact performance.
12. Check Connectivity to Management Services: What to Check: Ensure connectivity to
management services such as SSH, HTTPS, and the management interface. Verify if
management services are enabled.
13. Review Release Notes and Known Issues: What to Check: Check Palo Alto Networks
release notes for the PAN-OS version in use. Be aware of any known issues and
recommended workarounds.
14. Engage Palo Alto Support: What to Check: If the issue persists, engage Palo Alto
Networks support. Provide relevant logs, configurations, and details about the issue for
efficient troubleshooting.
15. Documentation and Community Resources: What to Check: Refer to official Palo Alto
Networks documentation for specific features and configurations. Utilize community forums
for shared experiences and solutions.
1. Check System Health: Review system logs for any critical errors or warnings. Monitor CPU
and memory utilization to ensure the firewall has sufficient resources. Verify the availability
of disk space.
2. Verify Network Connectivity: Confirm that interfaces are up and have the correct
configurations. Check routing tables for proper routes. Ensure there are no network
connectivity issues between the firewall and other devices.
3. Review Security Policies: Examine security policies to ensure they are correctly
configured. Check the policy rule order to ensure the most specific rules are evaluated first.
Look for any conflicts or overlapping policies.
4. Inspect Traffic Logs: Review traffic logs for denied traffic. Identify the source and
destination of the denied traffic. Check for NAT issues if applicable.
5. Check for Threats: Investigate threat logs for any detected threats. Verify that Threat
Prevention profiles are correctly configured. Ensure that the antivirus and anti-spyware
subscriptions are up to date.
6. Investigate VPN Issues: Check VPN tunnel status. Review IKE and IPsec configurations.
Examine VPN logs for any errors or negotiation issues.
8. Inspect URL Filtering: Review URL Filtering profiles and policies. Verify that URL categories
are correctly identified. Investigate URL Filtering logs for denied traffic.
9. Examine NAT Configurations: Confirm that NAT policies are correctly configured. Verify
the translation behaviour and address mappings. Check for conflicts or overlapping NAT
rules.

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