FINAL REPORT FRONT SHEET

Qualification BTEC HND in Business

Unit number and title Unit 6: Management a Successful Business Project (5039)

Submission date 13/8/2024 Date received (1st submission)

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Student name Phan Thi Thuy Dung Student ID Bh01179

Class BA06032 Assessor name Pham Duc Viet

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understand that making a false declaration is a form of malpractice.

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 Table of Contents
I. Introduction 6
II. Main Content 6
1. Project life cycle ( PLC) 6
1.1. Stating of Project 7
1.2 The Organizing and Preparing 7
1.3 the carrying out of the work 8
1.4 . “Close Project or Phase 10
III. Factors to consider when creating a project management plan (PMP) 11
1. Project scope 12
2. Project deliverables 12
3. Time management 12
4. budget constraints 12
5. Stakeholder communications 12
IV. Research methods and strategies 13
4.1 Research Strategy 13
V. The importance of research methods and strategies for project management 17
VI. Project 18
1. SURVEY FORM 21
VII. Implement a Project Management Plan (PMP) to communicate the results from the study
and draw conclusions from the evidence of the findings 26
1. Customer survey evaluation on PNJ's CSR waste reduction. 26
2. Explain the conclusions and recommendations drawn from the data analysis and findings to
meet the stated project objectives 37
VIII. Project Value Assessment and Project Management 38
8. Reflect on the value of implementing a business project to meet the set goals as well as your
learning and performance 38
8.1 What do you hope to achieve through your work? 38
8.2 Was your work successful in achieving its stated objectives? How would you know? 38
8.3 What aspects of your development process do you think have worked well and why? 39
8.4 What issues arose during the project implementation and how were they resolved? Were
issues and solutions identified promptly during the project implementation? 39
8.5 What did you learn from the project? 40
8.6 What are the strengths and weaknesses of your process? 40
8.7 How can your process improve in the future? 41
8.8 Evaluating the project management process to meet the set goals as well as own learning and
implementation 41
XI. Critically reflect on the project management process in support of stated objectives and own
learning 42
XII. Project management process reduction of PNJ waste 44
References 45
I. Introduction

According to the World Business Council for Sustainable Development, Corporate Social
Responsibility is the continuing commitment by businesses to behave ethically and contribute to
economic development while improving the quality of life of the workforce and their families as
well as of the local community and society at large.

Businesses worldwide have increasingly embraced the concept of Corporate Social Responsibility
(CSR) as a means to develop and adopt sustainable practices and approaches in their business
operations. It is a multifaceted concept encompassing many aspects, including philanthropy, ethical
responsibilities, and environmental considerations.

Most recently, in response to maximizing stakeholder value and expectations, the strategic benefits
of CSR have seen many companies having a competitive advantage. With the rise of globalization,
companies now employ CSR managers, experts, and consultants to produce comprehensive CSR
policies and programs, giving them a competitive edge and building stakeholder trust and loyalty.

II. Main content

1. Project life cycle ( PLC)

The Project Lifecycle is the sequence of phases through which a project progresses. The number of
phases and sequence of the cycle may vary based on the company and the type of project
undergone. As part of a project, however, they should have a definite start and end and be
constrained by time. The lifecycle provides the basic foundation of the actions that have to be
performed in the project, irrespective of the specific work involved. (ADEACA, 2024)

The concept of project life cycle in the context of organizations is not new. It has been suggested
that lifecycle can explain a variety of events, such as shifting strategic priorities (Smith, Mitchell,
and Summer 1985), shifts in an organization’s strategic viewpoint (Chandler, 1962), and variations
in employees’ views of an organizations effectiveness criteria (Cameron and Whetton, 1981).

The importance of project management is a key factor in bringing success to projects. In addition,
good project management also helps businesses improve the relationship between customers and
the project implementation team, shorten project implementation time, increase quality and
reliability, and contribute to improvement. Productivity, promoting internal cooperation and
employee morale.

Furthermore, through project management, you can ensure that project resources are allocated
and coordinated effectively so that project goals will be completed with the most optimal results.
(HRchannel, 2024)

1.1 Stating of project

Starting the Project is also known as the Initiating Phase of Project Management. This first step in
the process occurs when upper-level executives identify a critical strategic issue. At this step, the
project’s goals and alternatives are identified, as well as the means(resources) to execute these
goals (Pinto and Slevin, 1988). According to Ben Aston (2022), key project management steps are
during project initiation:
Create a project charter: What are the project vision and goals?
Specify the overall project scope and deliverables: What is the necessary product or service?
Conduct a feasibility analysis to determine the core issue and potential solutions.
Estimate the high-level cost and develop a business case: What are the solution's costs and
benefits?
Identify stakeholders: Who is affected by this initiative? How are they affected? What are their
needs?
1.2 The Organizing and Preparing
The Organizing and Preparing also known as the planning phase advances the project, the project
manager, and the team by focusing on the precise tasks, roles and responsibilities, and schedule
required to execute the project life cycle. Planning is the second phase of development. In this
phase, a more structured set of plans to achieve the initial objectives is formed. This is the “How to
map out a project” step (HBR Editors,2016). Obtaining the backing of senior management to
commit to a range of organizational resources (financial, human, etc.) as needed is one of the most
critical actions during the planning phase (Pinto, 1988).
During this phase, the project’s scope is specified and a management strategy is formulated. It
entails determining the cost, quality, available resources, and a feasible schedule. In addition, the
project plans, incorporate the establishment of baselines or performance metrics. These are
created utilizing the project’s scope, timetable, and cost. Essential for determining if a project is on
track is a baseline (Eby, 2018).
At this stage, roles and responsibilities are well-defined, and everyone engaged is aware of their
respective tasks. During this phase, a project manager will produce the following to ensure the
project stays on track (Eby, 2018):
Scope Statement: A document that specifies the business requirement, project benefits, objectives,
deliverables, and major milestones. A scope statement may be revised throughout a project, but
only with the consent of the project manager and sponsor. (Indeed Editorial Team, 2022)
Effective project objectives and goals have a vital role to play in project management. They serve as
a guide for decision-making throughout the project’s duration. They communicate the project
purpose concisely and concretely. It is essential to have well-defined project objectives that are
reviewed and accepted by all project stakeholders. These objectives must be identified at the
initiating phase of the project, and the project manager will refer to them throughout the project
(Dysart,2019). SMART goals must be used to generate the most effective targets feasible.SMART
stands for Specified, Measurable, Attainable, Relevant, and Time-based.Each component of the
SMART framework works together to provide a well-defined, measurable objective (Indeed
Editorial Team, 2022)

source: Unicar
1.3 the carrying out of the work
According to the PMBOK Guide (2021), the carrying out of the work phase includes both Executing
Processes and Monitoring and Controlling Processes. The implementation of everything discussed
and planned throughout the previous two phases.
The execution process

The execution process refers to any specific point in the entire activity or project where the action
taken takes place and the predetermined processes to get to the point of completing this action.
This process group includes all the processes performed when moving to the completed state, and
all the work that has been described in the scope of work in the project management plan with the
ultimate goal of this. Is to implement and complete all predetermined goals. A process of execution
is something that can be defined at the beginning of a project and then applied sequentially to all
subsequent stages or activities of the project. However, it is also understood that the
implementation process may be modified if previously established processes are no longer
appropriate due to new project specifications, new project objectives, or time factors. New time to
consider.This term is defined in the 3rd and 4th editions of the PMBOK (project-management,
2024)

Monitoring and controlling phase

Monitoring and controlling involves regularly measuring the progress of a project to ensure it
continues to meet its goals and address the organization's current needs. It involves determining
what corrective action is necessary when it must occur, and who must take it. Monitoring should
start at the planning stage because it is easy to get sidetracked in planning efforts. When using a
predictive/waterfall development approach, the team monitors performance against timeline,
budget, scope, and quality goals for the entire project. When using an adaptive approach, progress
within the loop is evaluated. (pressbooks, 2024).
1.4 . “Close Project or Phase

“Close Project or Phase is the process of finalizing all activities for the project, phase, or contract.

The key benefits of this process are the project or phase information is archived, the planned work
is completed, and organizational team resources are released to pursue new endeavors.
(Greycampus, 2024)
 Figure 3: Project Management Process Group

Cited from ( (Deep, 2024)

III. Factors to consider when creating a project management plan (PMP)

1. Project scope

Project scope is the part of the project plan that involves defining and documenting a list of specific
project goals, tasks, costs, and deadlines. The project scope document, known as the scope
statement or terms of reference, explains the project's boundaries, establishes responsibilities for
each team member, and processes for verifying and approving completed work. (Careelink, 2024)

Large projects tend to change as they progress. If a project has been effectively scoped at the
outset, it is easier to manage these changes. When documenting the project scope, stakeholders
should be as specific as possible to avoid scope creep – a situation where one or more parts of the
project require more work, time, or effort because of poor planning or miscommunication.
(Careelink, 2024)

2. Project deliverables

Project deliverables are the tangible or intangible outputs produced by a project. They are the
specific products, results, or capabilities that must be delivered to meet the project objectives. In
other words, project deliverables are the “what” of the project, outlining the specific results to be
achieved. (Vindoo, 2024)

3. Time management

Time management is the ability to organize your time effectively, efficiently, and effectively,
ensuring that you have enough time in the day to complete tasks accurately. Improving your time
management skills allows you to set and achieve your work goals within deadlines with ease.
Understanding how to customize your schedule and strategies to work for you depends on your
work pace and the number of tasks you are responsible for completing each day. In this article, we
discuss time management planning, including defining the term, sharing its benefits, and listing six
useful steps to help you create and implement a plan into your lifestyle. (Indeed, 2024)

4. budget constraints

Every project is limited by its maximum cost. This includes the established project budget and
covers variable costs such as each team member’s pay, cost of raw materials, facility and
equipment rental/usage, and in some cases, repair costs for damaged equipment. (Johnivan, 2024)

5. Stakeholder communications
Stakeholder communications are critical to a project's success. Whether you're starting a new
project management role, handling a business communication strategy, or launching a new project,
understanding stakeholders and how to communicate with them is important. Interactions with
stakeholders can involve a wide range of communication methods, from annual events to feedback
surveys to email updates. In this article, we explore what stakeholder communications are, how to
identify stakeholders and how to interact with them, with four practical examples of effective
communications with stakeholders. (indeed, 2024)

IV. Research methods and strategies

Research techniques are defined as a highly intellectual activity used to investigate nature and
problems, focusing on the collection, analysis, and interpretation of data. Research methods
describe the objectives, activities, procedures, and applications of the research. The basis of
research methodology refers to the philosophy of research as it deals with formulating a research
plan and carrying out the research plan as well as conducting the research. Research techniques
dictate interpretations that are derived from studying the data and observing structure (Vargas-
Hernandez, Perez, andCordova-Rangel, 2016).

Research methods and strategies are an important component of the project architecture, as all
organizations use project methods in anticipation of significantly enhanced project performance.
Each organization must choose the optimal process to choose the most suitable method and
whether or not there are many variations of the method. Research is divided into whether using
standardized techniques or tailored techniques, depending on the industry, project type, team
experience, and culture yields superior results (Joslin and Muller, 2014).

4.1 Research Strategy

A research strategy is a step-by-step action plan that guides a researcher's thinking. It helps the
researcher to conduct research in a methodical and timely manner. The main objective is to
introduce the main components of research, including the research topic, field, main focus,
research design, and research methods (Walia and Chetty, 2020).
 Figure 5: Types of research strategy

Cited from (Walia, 2020)

There are many research approaches, however, in this project, we only mention two main
approaches: Qualitative and Quantitative. In particular, we will delve into the quantitative
approach – the method we used for this project.

Qualitative method
Qualitative inquiry is used when the key variables influencing the outcome are unclear or when the
number of participants or outcomes investigated is insufficient for statistical analysis (Smelser,
1973).
Topics can range in scale from an individual to a large group, and research topics can range from a
specific behavior to the operations of a complex organization. Researchers use qualitative methods
when they are interested in the beliefs, motivations, and behaviors of individuals, groups, and
organizations (Lakshman, 2000).
When contextual forces are poorly defined, uncontrollable, or situational, qualitative approaches
are most informative. This distinction emphasizes the fact that understanding is not synonymous
with universality or predictability; all three may overlap, but the precise understanding of an event
or consequence is often personal and time-bound (Holman, 1993).
Emphasis can range from one person or a small group, such as the interaction between a health
care professional and a patient, to the activities of a primary professional. Organization, such as a
hospital. Fundamentally, research enables us to comprehend the nature, strengths, and
interactions of factors. As with quantitative research, qualitative research involves the observation
and interpretation of occurrences and can address causality. Unlike quantitative research,
qualitative research aims to answer “what” rather than “how often” (Lakshman, 2000). Instead of
taking a simplified, reductionist view of the topic to quantify and tally the occurrence of states or
events, qualitative approaches retain the complexity of human behavior by adopting a holistic
viewpoint (Strong, 1992). Investigate procedures of qualitative approach include external
structured or open-ended interviews, external observation or observation by participation, and
interpretation of written material (Lakshman, 2000).
Quantitative Approach
Quantitative approaches explore the impact of defined conditions (independent variable)on a
result of interest (dependent variable) using numerical expressions. In these contexts, causal
conclusions are derived either from direct observation, as in actual experiments, or from
statistically proven connections. The quantitative approaches are most successful when the
material is so confined or regulated that there is no undefined influence on the study events. Under
such conditions, repeatability is strong, and subsequent predictions of the outcome of the same
event are likely to be accurate (Lakshman, 2000).
This study is also known as empirical research since it can be assessed exactly and correctly. The
data gathered by the researcher might be categorized, ranked, or quantified using units of
measurement. With the use of quantitative research, graphs and tables of raw data may be
generated, making it easier for the researcher to understand the results (Ahmad et al., 2019).
Popular methods used to gather quantitative data are: Surveys, Questionnaires, Tests, Databases,
and Organizational Records (Indeed Editorial Team , 2021)
4.4 Data collecting tools
Data collection is the process of gathering and evaluating information or data from multiple
sources to find answers to research problems, answer questions, evaluate results, and predict
trends and probabilities. It is an essential stage in all types of research, analysis, and decision-
making, including research in the social sciences, business, and healthcare (Simplilearn, 2024)

Primary Data Collection:

Primary data collection involves the collection of original data directly from the source or through
direct interaction with the respondents. This method allows researchers to obtain firsthand
information specifically tailored to their research objectives. There are various techniques for
primary data collection, including:

Surveys and Questionnaires: Researchers design structured questionnaires or surveys to collect

data from individuals or groups. These can be conducted through face-to-face interviews,
telephone calls, mail, or online platforms.

Surveys and questionnaires are common tools in research to collect data from individuals or
groups, with many notable advantages. First of all, they help save time and cost, especially when
implemented on a large scale through online platforms. This allows researchers to collect data
quickly and effectively without having to invest a lot of resources. In addition, data collected from
structured questions easily encrypt and analyze statistical analysis, thereby creating accurate and
easy-to-understand reports. The survey is also widely accessible, allowing distribution to many
participants in different locations without physical presence. Another strength is the security and
anonymous of the survey, making the answer feel more comfortable when providing personal or
sensitive information. Finally, the use of standardization questions in the survey ensures high
consistency during data collection, avoiding influence by the difference from the survey.

However, besides the advantages, of surveys and questionnaires, there are also certain
limitations. One of the major disadvantages is the lack of deep interaction because structural
questions often do not allow the respondents to express details or explain their answers more
clearly. This can lead to the loss of important information. The quality of data collected may also be
affected if the respondent misunderstood the question or answered incorrectly, reducing the
reliability of the research results. Moreover, the low response rate, especially in online surveys, can
make the data collected not highly representative. Survey and questionnaire also did not reflect the
motivation of the participants, because they only focused on the static answer without exploring
the emotions or the motivation of behavior. Finally, lack of flexibility is another limitation, when
once the survey has been implemented, it is difficult to change or adjust the content without
affecting the collection results.

In general, surveys and questionnaires are useful tools in collecting large-scale data, but it should
be carefully designed and done skillfully to make the most of the advantages and minimize the
advantages. The limitations.

Interviews: Interviews involve direct interaction between the researcher and the respondent. They
can be conducted in person, over the phone, or through video conferencing. Interviews can be
structured (with predefined questions), semi-structured (allowing flexibility), or unstructured (more
conversational).

The interview is an important data collection method in the study, with many outstanding
advantages. First of all, the interview allows direct interaction between the researcher and the
respondent, thereby helping to collect more detailed and deeper information than other methods.
This interaction also facilitates an interviewer to adjust the question -based question -based
question of the participants, thereby exploiting the information that other methods can hardly
achieve. Interviews can be conducted in many different forms such as directly, by phone, or via
video conferences, bringing flexibility in implementation, and expanding the scope of approach to
participants. Interviews can also be structured, semi -structured, or non -structured, thereby
allowing adjustment of flexibility in accordance with the research objectives and the personality of
the answer.

However, interviews also have disadvantages that need to be considered. First, the interview is
often more time -consuming and costly than other methods, especially when done directly. The
interviewer needs to have high skills to lead the conversation without losing objectivity, and must
memorize or record information correctly. In addition, the interview may be affected by the bias
from both the interviewer and the respondent, leading to inaccurate or incomplete information
collection. The interview environment can also affect the results, when the respondent may feel
uncomfortable or pressured, leading to inaccurate information provision. Finally, the data analysis
from the interview, especially the non -structural interview, requires more effort and time due to
the complexity and diversity of the answers.

Thus, the interview is a strong data collection method when it is necessary to understand the
problem, but it should be done carefully to ensure efficiency and avoid potential limitations.

Secondary Data Collection

Secondary data collection involves using existing data collected by someone else for a purpose
different from the original intent. Researchers analyze and interpret this data to extract relevant
information. Secondary data can be obtained from various sources, including:

Published Sources: Researchers refer to books, academic journals, magazines, newspapers,

government reports, and other published materials that contain relevant data.

Online Databases: Numerous online databases provide access to a wide range of secondary data,
such as research articles, statistical information, economic data, and social surveys.

Government and Institutional Records: Government agencies, research institutions, and

organizations often maintain databases or records that can be used for research purposes.

Publicly Available Data: Data shared by individuals, organizations, or communities on public

platforms, websites, or social media can be accessed and utilized for research.

Past Research Studies: Previous research studies and their findings can serve as valuable secondary
data sources. Researchers can review and analyze the data to gain insights or build upon existing
knowledge

V. The importance of research methods and strategies for project management

Research strategies assist the researcher in choosing appropriate data collection and analysis
techniques. Therefore, choosing the right research strategy is the most important thing (Walia,
2024).
On the other hand, research methods give legitimacy to a study and yield scientifically valid results.
It also provides a detailed plan to assist researchers in tracking the project, thereby making the
process efficient, effective, and manageable. The researcher's technique allows the reader to
understand the strategies and processes used to achieve the results. Having a solid research
technique provides the following benefits (Real Editorial Team, 2021): Other researchers who want
to replicate the study will have enough information to do so; Criticized researchers can point to
their methodology and explain their approach; It can assist in providing researchers with a
blueprint to follow throughout their investigation; The engineering design process assists
researchers in selecting the most appropriate methods for their goals; It allows researchers to
document at the outset what they hope to achieve with their research.
VI. Project
Appendix 1: Project Definition Form

Project Definition Form

Project PNJ- Act responsibly Sponsor:
Title: towards the
environment – reduce
Project - Minimizing waste into the environment is important
Background: because it helps protect ecosystems, and reduce air, water, and
soil pollution, thereby improving human health. Furthermore, it
saves resources, reduces greenhouse gas emissions, and
encourages recycling and reuse. All of this not only protects the
environment but also contributes to building sustainable and
responsible communities for the future.
- Minimizing waste in the environment has an impact on
protecting the ecosystem, improving human health, and saving
resources. It reduces air, water, soil pollution and greenhouse gas
emissions, helping to prevent climate change. This also encourages
recycling, and reuse, reduces the need for new materials, and
builds sustainable, responsible communities for the future.
Project - Enhance brand quality: This project attracts many
Benefits: customers who are interested in environmental
protection, helping PNJ build a good, environmentally
friendly image in the eyes of customers. This can attract
the support of customers and the community.
- Contribute to protecting the environment and community:
Reducing waste and protecting the environment not only
benefits PNJ but also has a positive impact on the
 community and society. This helps PNJ to fulfill its corporate
social responsibility, contributing to building a healthy living
environment for future generations.
Project Collect data at PNJ.
Objectives: - Collect samples from 50 customers
- Assess customers' level of understanding about waste
reduction.
- Make 3 recommendations based on survey results,
Project A report includes:
Deliverables: - Survey articles and conclusions.
- Make 3 recommendations based on survey results.
- During the process of making reports, I know how to use GPT
chat and Google Forms.
This project will include: This project will not include:
-Focus on PNJ. - Does not collect personal information.
- Collect data. - Failure to implement other sustainable
- Evaluate and make recommendations. development goals.
- Exclude implementation when making
recommendations.
Quality Criteria A personal and specific report.
- Use Times New Roman font size 12, line spacing 1.5.
- Use in-text references and list all cited sources at the end of
the essay using the Harvard referencing style.
- The word limit is 5000 words.
- A questionnaire survey will be conducted for 50 PNJ customers.
- Results will be presented in the form of charts and graphs.
- Reliable sources will be used to support recommendations.
- Do not collect personal information.
Resources Planning and allocating resources to complete a project is called
resource management. The project manager is responsible for
managing the entire resource management process (Westland,
2022). A resource is a tangible or intangible entity used to
complete a task (Nosel, 2020). The resources involved in project
execution can be divided into the following four categories:
Human resources: Team members, Employees acting as survey
respondents, Project managers, and Project supervisors.
Material resources: Raw materials and machinery (computers,
 internet, digital devices, etc.), Tools (Gantt charts, SMART goals,
Work breakdown structures, etc.) and other resource
management software if necessary.
Financial resources: Project budget.
Time resources: Project plan, Project schedule, Milestones, and
Time investment.
Communicatio - Notify customers via email, zalo, facebook, TikTok,...
n - Inform teacher Viet about the project status once a week

Research Quantitative research

methods Quantitative research uses numerical data to analyze and draw
conclusions. Methods include:
Survey via questionnaire
Questionnaire design: Create a questionnaire with specific
questions to collect data on community awareness, attitudes,
and behaviors related to waste.
Collection method: Distribute questionnaires directly or via
online platforms Google Forms.
Data analysis: Use Excel statistical software to analyze and
present data.
- Report using quantitative data collection methods.
- Data collection tool using a questionnaire survey.
- Analytical tools analyze data using charts and graphs.
- Secondary data
Plastic waste is becoming an urgent environmental problem
globally. The overuse of single-use plastic products, coupled with
poor waste management systems, is causing serious
consequences. Plastic waste not only pollutes the land and
water environment but also harms human and animal health.
For example, microplastics have entered the food chain, causing
pollution and negatively affecting the ecosystem.
To mitigate this problem, measures such as limiting the use of
single-use plastics, increasing recycling, and raising public
awareness about the negative impacts of plastic waste are
needed. Governments can also introduce specific policies such
as banning the use of plastic bags or encouraging the use of
biodegradable materials (Communist Magazine) (VnDoc).
 Project Phan Thi Thuy Dung
Manager - Plan
- Write the research question

1. SURVEY FORM
The waste reduction survey collects information on people's awareness, habits, and opinions
related to waste issues and waste reduction measures. The objective of the survey is to determine
the level of understanding and participation of the community in environmental protection
activities, thereby proposing appropriate solutions and policies to improve the effectiveness of
waste reduction.
1. What age group are you in?
A. Under 18
B. 18-25
C. 26-35
D. 36-45
2. What measures have you taken to reduce waste?
A. Use cloth bags instead of plastic bags
B. Shopping with a plan, avoiding food waste
C. Use recycled products
D. Reuse and repair old items
3. Do you know about recyclable waste?
A. Know well
B. Know a little
C. Don't know
4. Do you use reusable water bottles instead of plastic water bottles?
A. Always
B. Sometimes
C. Rarely
D. Never
5. Do you know about waste reduction measures such as planned shopping, and avoiding food
waste?
A. Know well
B. Know a little
C. Don't know
6. Do you use cloth bags instead of plastic bags when shopping?
A. Always
B. Sometimes
C. Rarely
D. Never
7. Are you willing to participate in courses or propaganda sessions on environmental protection
and waste reduction?
A. Very willing
B. Willing
C. Unwilling
D. Not interested
8. Are you willing to participate in volunteer activities on environmental cleaning?
A. Very willing
B. Willing
C. Unwilling
D. Uninterested
9. Do you agree with the adoption of stricter measures to deal with littering?
A. Very willing
B. Agree
C. Disagree
D. Uninterested
10. Are you willing to reduce the use of disposable plastic products if there is a convenient and
effective alternative?
A. Very willing
B. Willing
C. Unwilling
D. Uninterested
11. Have you ever participated in a waste reduction program?
A. Always
B. Sometimes
C. Rarely
D. Never
12. Do you know about waste-for-gift or waste-for-cash programs?
A. Know and have participated
B. Know but have not participated
C. Don't know but want to learn
D. Don't know and don't care
13. What do you think the government and organizations should do to promote waste reduction?
A. Increase education and propaganda
B. Improve the recycling system
C. Apply strong legal measures
D. Encourage community participation
14. What advice do you have for people around you?

2. Work breakdown structure ( WBS)

The work breakdown structure (WBS) is a project management technique that uses a step-by-step
approach to completing large projects with many moving parts. The work breakdown structure can
integrate, cost, and deliverables into a single tool by breaking the project into smaller components.
The following are the main steps to take to create a detailed Gantt chart for PNJ's Waste Reduction
sustainable development project. The project monitoring and control process will monitor,
evaluate, and report on project performance to identify warning signs and make timely corrective
decisions. The primary goal of the monitoring and control process phase is to monitor all project
tasks to ensure they are being performed within the project scope, schedule, and budget (Puntillo,
2021). To effectively monitor a project, the project manager must:
Compare actual performance to expected performance. Identify necessary corrective actions.
Record and document project outputs accurately and promptly. Monitor corrective actions.
Provide projections that reflect the most recent project costs and progress.
The work assignment structure of the project reduces the waste of PNJ as follows:
1. Project analysis
1.1 Online Research
1.2 Create Content and Survey
2. Conduct Research
2.1 Send Survey (Customer)
2.2 Collect Survey
3. Data analysis and reporting
3.1 Analyze Survey Data
3.2 Prepare Survey Report
4. Develop a Waste Reduction Strategy
4.1 Identify Waste Reduction Strategies "
4.2 Develop strategy Implementation plan "
4.3 Develop Action Plan "
 Gantt chat

Appendix 2: Risk Analysis

Nature of Likelihoo Impact Likeliho Actions

Risk or d High/Mediu od x required
Uncertainty High/Me m/Low Impact and who
dium/Lo [Score] will take
w responsibili
ty to
manage
the risk

false or 2 3 6 Cross-check
incomplete information
information from
 multiple
sources, use
reliable
documents
and carefully
evaluate
data. The
reporter will
be
responsible
for this risk.
Time and 1 3 3 Plan a
progress specific time
and stick to
it, prioritize
important
work, and
allow time
for
unexpected
incidents.
The reporter
will be
responsible
for
completing
the assigned
deadline.
language and 3 2 6 Use
translation professional
websites for
translation
to avoid
misundersta
ndings.
Difficulty in 3 3 6 Reread the
drawing entire report
 conclusions and identify
the main
points, then
draw
conclusions
based on
that
analysis. The
conclusion
should be
short,
concise, and
straight to
the point.
Difficulty in 2 2 4 Use analysis
data analysis tools such as
Excel, SPSS,
or statistical
software.
Make sure
you
understand
basic
statistical
concepts
before
analyzing.

VII. Implement a Project Management Plan (PMP) to communicate the results from the study and
draw conclusions from the evidence of the findings
1. Customer survey evaluation on PNJ's CSR waste reduction.
Survey overview: Customer awareness of PNJ's waste reduction in Hanoi city.

After research, information was collected based on a quantitative survey conducted on 50

customers in Hanoi. The survey included open-ended questions multiple-choice responses and a
Likert scale. Based on an economic survey, I have given specific numbers that reflect the business's
development process and results.
Based on a customer survey in Hanoi, more than 50 respondents were collected from gender. The
chart shows that customers are mainly from 18-25 years old, accounting for 58.9%, more than 36-
45 years old, 26.8%, and the remaining are under 18 years old. Focusing on young people and
having an average income of 5-10 million/month. In general, according to the survey results,
knowledge about waste protection and reduction is of great interest to young people
According to the survey, it can be seen that most people have an understanding of waste and
recyclable waste. According to statistics, customers using cloth bags instead of plastic bags account
for the most 32.1% compared to using other recycled products 12.5%. The survey shows that
customers are very concerned about the environment and have knowledge about plastic bags as a
harmful agent to the environment, increasing the amount of waste. The harmful effects of using
plastic packaging also have a great impact on the environment, creating significant dangers.
According to research by environmentalists, plastic bags are difficult to decompose and take 500 -
1000 years to completely decompose in the natural environment. Some types of plastic bags never
decompose unless exposed to direct light. The increase in
global plastic production has created a large amount of plastic bags released into the environment,
causing significant impacts on the earth (NTT, 2024). In addition, using old items instead or
shopping with a plan to avoid waste is also a way for customers to pay attention to reducing waste.
Most customers have an understanding of waste types but almost do not have a deep
understanding.
According to the customer survey, it can be seen that customers have their measures to reduce
waste. Based on the results, we see that most people do not know much or have not used or
applied much.
Through the results of the above 5 surveys (including question 9,10,11,12,13), customers are
willing to participate in the waste reduction project. This shows that the PNJ waste reduction
project will attract more customers and will develop more PNJ brand. With understanding and
ready to participate in this experience, PNJ approached customers more closely when continuing
the CSR project reducing this waste.

PNJ's research results on waste reduction show that the young group (18-25) has a high awareness
of environmental protection and has applied many practical measures such as using fabric bags
instead of So plastic bags and reuse old things. The majority of people participate in surveying the
knowledge of waste reduction, showing the attitude of willingness to change consumer habits and
participate in environmental protection activities. However, there are still a few people who lack
knowledge or have little participation in recycling programs, but they show more willingness to
learn and participate. In particular, this group of subjects proved to participate in propaganda
activities and course on environmental protection, and at the same time supporting the application
of strong legal measures to handle littering behavior. Proposals from researchers focus on
strengthening education, improving recycling systems and encouraging the community to
participate in environmental protection activities. This result shows that PNJ can develop
appropriate programs and strategies to raise awareness and promote young people's participation
in environmental protection.

Analysis of PNJ project research results for middle-aged groups (36-45 years old) shows that they
have a high level of awareness of waste and environmental protection measures, however, the
level, the level implementation of these measures is different. The majority of participants in this
group said they knew about waste reduction measures, such as using cloth bags instead of plastic
bags and reusing old furniture. However, the implementation of these measures only stops at an
occasional level for some individuals, while others always comply.

Regarding the use of reused water bottles instead of plastic bottles, this group often uses these
products, which shows a high awareness of the importance of reducing plastic waste. At the same
time, they are also willing to participate in courses and propaganda activities on environmental
protection, along with strong consent to the application of more strict measures to handle
discharge behavior. garbage.

Although this group has knowledge and is ready to participate in environmental protection
activities, the level of participation in waste reduction programs has been limited before, and not
everyone knows about the programs. Like changing garbage for gifts or exchanging trash for
money. Proposals from this group mainly focus on encouraging community participation and
strengthening education and propaganda about environmental issues. This shows that despite their
high awareness, more encouraging and educational measures need to enhance practical actions
and improve their participation in environmental protection programs.
Analysis of PNJ's research results to the group of subjects under 18 years of age shows that,
although the awareness of environmental protection and waste reduction measures have been
improved in some individuals and still exist. At many limitations in practical actions and extensive
knowledge about this issue.

The majority of young people in this group know and take some environmental protection
measures such as using cloth bags to replace plastic bags and shopping plans to avoid wasting food.
However, the level of implementation is uneven, some people perform regularly, some people only
do it occasionally or rarely. Regarding the use of reusable water bottles and other recycled
products, this group shows the readiness and even agrees strongly with the application of strong
legal measures to handle behavior. litter

However, there is still a significant number of teenagers who do not care or ignore programs such
as exchanging garbage for gifts or exchanging trash for money, as well as other recycling measures.
This reflects that despite the attention and willingness to act from a part of the target group,
education and propaganda still need to be enhanced to raise awareness and promote more
participation from them. .

Proposals from this group mainly focus on strengthening education, propaganda and improving
recycling systems. This shows that this young group needs more guidance and support from
organizations and governments to be able to participate more actively in environmental protection
activities. Encouraging their participation through educational and community activities is an
important step to promote environmental protection habits from an early age.

1.2.3 Drawing meaningful and valid conclusions and recommendations from data analysis

From the data analysis through a consumer survey conducted in Hanoi City on PNJ's waste
reduction project development efforts, some meaningful conclusions and recommendations were
drawn as follows:

Conclusion: The data reflects customers' positive attitudes towards waste reduction initiatives
through the questions. Firstly, customers' perceptions of PNJ's environmental protection efforts
through the survey show a generally positive perception of customers in Hanoi City on PNJ's
commitment to developing a waste reduction project. A large proportion of information provided
through social media underscores the growing importance of online platforms in disseminating
information and customers tend to highly agree with PNJ's initiatives. Second, PNJ's
communication strategy is essential to spreading information about the company's environmental
protection activities, especially on social media platforms such as Facebook, Instagram, and TikTok.
Customer awareness is also significantly enhanced through PNJ's websites. Next, in terms of
willingness to participate in programs and activities that PNJ creates to reduce waste to the
environment, showing a willingness to support the project, "Are you willing to participate in
volunteer activities on environmental cleaning?" accounts for 58.9% of their environmental
responsibility. Finally, PNJ has a strong brand reputation in Hanoi City, where customers care about
factors such as using reusable water bottles instead of plastic water bottles, reducing waste such as
planning shopping, avoiding food waste, and using cloth bags instead of plastic bags when
shopping.

Recommendation: Through the survey, most customers know a little about waste reduction. This
shows that customers are aware and knowledgeable about waste reduction to protect the
environment, but customers do not understand deeply and do not have the opportunity to
participate in environmental campaigns. Therefore, PNJ should create a program, a campaign to
collect waste on major streets. Almost all crowded streets in Hanoi will have a lot of waste
discharged every day, there will be a lot of plastic and nylon waste on the streets. PNJ can create a
campaign "collecting plastic and nylon waste". When launching this campaign, many customers will
participate and understand more about PNJ's waste reduction project. After participating in the
campaign, customers have a positive view of the PNJ brand, raising their self-awareness and
awareness of environmental protection. Reducing the use of plastic bags and plastic tubes.

2. Explain the conclusions and recommendations drawn from the data analysis and findings to
meet the stated project objectives
Here are some reasons to draw conclusions and recommendations from the analysis of PNJ's
consumer survey data with the stated objectives of the project: The conclusions drawn from a
customer survey conducted online in Hanoi City are consistent with the main objective of the
project, which is to assess customers' perceptions of PNJ's efforts in developing a project to reduce
environmentally harmful products such as plastics and nylon bags. In addition, the survey was
carefully designed to collect detailed information from 50 customers to ensure the diversity of
demographic groups. The survey was completed on schedule and with the desired number of
responses. However, PNJ needs to improve more campaigns, programs, and courses to enhance
customers' understanding of waste reduction. However, the results show a positive consensus
among customers on PNJ’s commitment to sustainable development through waste reduction
projects. Furthermore, the conclusions derived from online customer feedback emphasize the
value that PNJ aims to achieve through waste reduction project initiatives, thereby enhancing the
company’s reputation as a socially responsible brand.

The recommendations made in the project are consistent to leverage customer awareness to
improve and further develop environmental protection campaigns. These recommendations are
supported by logical reasoning and evidence from data analysis. A typical example of maintaining
and enhancing communication through social media and other communication channels is
demonstrated by the significant impact of customers’ social networks. Young people are the ones
who use social networks the most due to their quick access - which is a characteristic of youth in
the face of human progress and
achievements. According to research by the Pew Center (a famous demographic research center in
the USA), 90% of teenagers from 13 to 17 years old have used social networks. 75% have at least
one personal account on social networks, 51% use social networks daily and 2/3 have mobile
devices with internet access. (Pew, 2018)

More notably, according to newly updated data after the Covid-19 pandemic, a new social network
called TikTok is emerging, with statistics showing that 32.5% of users are aged 10-19. (according to
data from the American market research and analysis company Apptopia) [2] Surprisingly, the
number of TikTok users in Vietnam is ranked 6th in the world, of which up to 4 million people
under 18 years old use this social network! [3] It is no longer strange that TikTok is considered the
most popular social networking platform for children and teenagers today (Pew, 2018)

This is in line with PNJ’s goal of effectively communicating its waste reduction awareness efforts to
the public. Furthermore, it is recommended that PNJ create campaigns and training courses to
improve customer awareness. In addition, it is recommended that PNJ maintain its environmental
efforts in line with the survey results that highlight positive customer perceptions. It aims to
leverage existing customer goodwill emphasize enhancing customer mindset towards the project
and continuously maintain and enhance PNJ’s position as a leading socially responsible brand in the
market, especially concerning the environment. Overall, the conclusions drawn from the data
analysis reflect positive customer attitudes towards PNJ’s environmental initiatives, while the
recommendations target specific areas to enhance customer awareness of the environment. These
efforts contribute to both business results and social impact in line with PNJ’s environmental goals.

VIII. Project Value Assessment and Project Management

8. Reflect on the value of implementing a business project to meet the set goals as well as your
learning and performance
8.1 What do you hope to achieve through your work?
Based on the previous findings, conclusions, recommendations, and justifications, here are some
possible goals that I would like to achieve through my work. This project aims to provide a
comprehensive understanding of customers’ perceptions of PNJ’s efforts in environmental
protection. This involves understanding where customers get their information from and their level
of understanding of these efforts. This contributes to building a positive brand image of PNJ.

8.2 Was your work successful in achieving its stated objectives? How would you know?
Specifically, please outline any evaluations and assessments that have been undertaken To assess
the
success of the analysis and recommendations in real-world situations, evaluations may include
validation of the survey methodology including examining survey data collected from consumers in
Hanoi to verify that the findings are consistent with the analysis presented. The survey reached a
population of an environmentally conscious age. This may include examining whether the
demographic breakdown of respondents (age) corresponds to a certain percentage and
understanding whether the sentiment expressed by respondents corresponds to the conclusions
drawn. Feedback and assessments from customers and other stakeholders may then be sought on
the quality and usefulness of the data analysis. In addition, the survey was able to track customer
understanding of the waste reduction project.

8.3 What aspects of your development process do you think have worked well and why?
The project was divided into four distinct phases: Conceptualization, Planning, Implementation,
and Closing. The following are some of the aspects of conducting a consumer awareness survey on
the efforts to develop projects and programs that help customers improve their understanding and
awareness of environmental protection. First, conduct a thorough initial research on the objectives,
context, activities, and strategies of the research project, focusing on PNJ’s initiatives in launching
additional waste reduction projects. This provided a clear and comprehensive understanding of
PNJ’s current situation and context while accessing more diverse and new data sources to ensure
the accuracy and relevance of the information. Second, in terms of communication and
recommendations, the recommendations based on the survey results were presented, providing
useful insights for PNJ to consider in its strategy. The combination of enhanced linkages between
survey results and specific action steps that PNJ can take can add depth to recommendations.

8.4 What issues arose during the project implementation and how were they resolved? Were
issues and solutions identified promptly during the project implementation?
During the implementation of the project to research customer perceptions of PNJ's eco-friendly
efforts, some potential issues may arise and how they are resolved:

First, regarding the quality of collected data: Some respondents responded incompletely or
inconsistently, affecting the quality of the data. To address this issue, conducting data validation
checks, ensuring clearer instructions, and filtering out incomplete responses before analysis will
improve the quality of the data.

Second, the barrier of complexity in analysis: Collecting large amounts of data makes it difficult and
time-consuming to analyze thoroughly and draw insights. To address this, this can include
identifying and prioritizing key factors that can make the task easier, working with data analysts to
speed up the analysis process, and applying complex statistical methods.

Finally, deadline and time pressure: There are unforeseen delays that hinder the development and
outcome of the project. To address this, effective planning from the beginning and continuous
monitoring of progress at key milestones can help manage time effectively. Redistribution of
resources or adjustment of the project schedule may be required in case of delays.

 In
short, timely identification of these issues during project implementation is essential to achieving
successful outcomes. Early detection of difficulties will be facilitated by proactive monitoring of
data collection and processing stages, verification of milestones, and periodic reviews.
8.5 What did you learn from the project?
Surveying customer perceptions of PNJ’s knowledge of environmental protection and waste
reduction will bring some valuable lessons. It is important to gain a deep understanding of how
customers perceive and understand the environmental waste reduction of a brand like PNJ as well
as their expectations for environmental protection methods. Through this project, the challenges
and understanding of the complexity of collecting diverse and reliable data from different
demographic groups or regions become clear. Dealing with a fairly large data set and many
different responses helps to understand the complexity of data analysis. Learning how to process,
analyze and extract meaningful insights from that data effectively is an important learning path.
Besides, it is important to learn how to solve problems promptly during the project.
Troubleshooting quickly ensures data quality and project integrity. Learning to adapt and flexibly
manage unforeseen challenges such as low response rates or unexpected delays reinforces the
need for adaptability and flexibility in project management. Furthermore, understanding the
ethical implications of data collection, ensuring participant confidentiality, and adhering to ethical
research standards are important aspects of conducting surveys.
8.6 What are the strengths and weaknesses of your process?
In the process of surveying customer awareness of PNJ's understanding of waste reduction, here
are the strengths and weaknesses of this process:
Strengths: With positive feedback from more than 50 respondents. Showing that PNJ promotes the
project of reducing waste to protect the environment is very useful. Because this attracts many
people from 18-45 years old who are conscious of protecting the environment. They are willing to
participate in the programs and training courses that PNJ launches to have a deeper understanding
of waste reduction.
This will help PNJ promote its jewelry brand, attract more people interested,
and know more about its brand. It can be seen that PNJ launches this project will have a lot of
people interested, especially the younger generation.
Weaknesses: During the project implementation, there were some potential issues with data
quality and incomplete or inaccurate responses that could have affected the reliability and integrity
of the data collected, affecting the validity of the findings. The lack of sophisticated statistical
methods and in-depth sentiment analysis in the analysis method may have limited the breadth of
insights gained from the survey. In addition, the survey focused primarily on customer perceptions
without delving into PNJ’s broader environmental impacts or sustainability practices in depth.
8.7 How can your process improve in the future?
For future periodic surveys on customer perceptions of PNJ's waste reduction environmental
protection project below are some areas to consider for improvement firstly there is a need for
more targeted and diverse data collection strategies to ensure that samples are more
representative also this involves exploring methods other than online surveys such as focus groups
or interviews to capture detailed information secondly investing in refining survey questions for
clarity and relevance ensuring that they capture not only consumer perceptions but also deeper
insights into motivational behaviours and values associated with PNJ's waste reduction
environmental protection project also advanced statistical tools and methods are needed for
deeper analysis this involves the use of predictive modeling Multiple Factor Analysis or Correlation
Analysis to extract more detailed information from the collected data which can ultimately
establish a baseline timely feedback and continuous improvement throughout the project this may
involve regular reviews of feedback sessions or interim reports and continuous improvement
throughout the project future studies will be able to make more thorough and actionable
recommendations for png by implementing changes into practice these improvements will increase
the depth breadth and reliability of the insights into customer impressions of PNJ's environmental
protection project.
8.8 Evaluating the project management process to meet the set goals as well as own learning and
implementation

The evaluation of the project management process related to customer perception of PNJ's
environmental waste reduction includes several important aspects:

The project is divided into four distinct phases: Conceptualization, Planning, Implementation, and
Closing (Pinto, 2019). Through research and planning, the project manager can understand the
structure, content, and presentation of the PML. In addition, meeting the required timelines and
completing the project on time within the set parameters shows a positive aspect in ensuring
timely delivery in line with the research objectives and the overall goal of assessing consumer
perception. During the process of developing the project management plan and conducting the
research, problem-solving skills will be significantly improved. Furthermore, the ability to think
logically and synthesize information is improved. Recognizing errors in the way work is organized
and survey questions are created is also an important lesson. For example, during the project,
errors in the organization of work related to the survey process resulted in an unorganized
approach, unclear or irrelevant data was collected during the interview process because the
interview questions were not in line with the project objectives. Emphasize the need for a
methodical approach and a close connection to the project objectives to ensure that the survey
data is useful for assessing overall consumer perceptions.
Due to the lack of support from specialized knowledge, the initial research is vague and unclear.
After strengthening the synthesis of new basic conceptual sources and arranging them according to
the project objectives, some parts of the plan can be applied to the actual project management
plan. Then, based on the knowledge and skills trained, the plan can be completed. When
implementing a project, it is necessary to consider determining the right target location and
feasibility from the beginning to avoid interruptions in the research process, especially when asking
survey questions. Next, the acquisition of Gantt chart skills, milestones and a deeper understanding
of the project life cycle show an improvement in project management skills. Information sources
and research are clarified through short knowledge slides. These skills contribute to better planning
and implementation, which is important for understanding consumer perceptions effectively. This
is a remarkable achievement that promotes both personal development and the overall success of
the project.

However, the learning process is not very effective in combining knowledge, searching for
theoretical information will be a waste of time. On the contrary, some skills such as investigating
and searching for information sources to set goals for yourself can be developed in the future. It is
necessary to develop the ability to synthesize additional theoretical documents during the later
learning period by building a framework before starting the project. To improve the skill of finding
goals and the ability to wo9rk better, it is necessary to focus on grasping information and methods
to solve social problems.
 In
summary, applying these principles to the project management process is important to assess the
level of awareness of customers in Hanoi City about PNJ's waste reduction efforts. Prioritize
meeting timelines, improve skill sets, and simplify research techniques to ensure a more thorough
and effective assessment.

XI. Critically reflect on the project management process in support of stated objectives and own
learning
To manage risks or unforeseen obstacles in a project, project management process (PMP) is very
important. In case of increasing unexpected costs and other issues encountered in the process of
customer cognitive survey on environmentally friendly initiatives PNJ, PMP acts as a frame to
minimize and manage Reasoning these situations:

In the process of project management, it can be seen that setting specific goals is also very
important. It sets the roadmap and the results achieved after the project is completed. Next, in the
process of project management, risk management activities have a great impact on the results.
(Ssempebwa, 2013). Risk identification and prediction skills were also developed through the
practice of analyzing scenarios that occurred with the goal (Ssempebwa, 2013). Finally, the
importance of time management and understanding the timelines from start to finish was
demonstrated (Adobe Communications Team, 2022). Since it has a direct impact on the timeline
and some of the costs incurred, it is worth considering. Experience gained during the construction
process requires an estimated date to address issues that may arise (Adobe Communications Team,
2022).

In the process of implementing the project to raise consumer awareness about PNJ's efforts, to
develop a greener environment, many problems have occurred. These issues significantly hinder
the project process and affect the project goals. First, a problem arising in the project is the
awareness of some customers who do not understand the project purpose. Are still responding not
to the focus, or answer yes. To solve this problem when using PMP, it is necessary to implement
changing control processes in PMP to solve customer awareness. Secondly, this uncontrolled scope
leads to uncontrolled changes or continuous growth within the project scope, often not noticed,
leading to delay, cost increase and quality reduction (Kerzner , 2017). To solve this problem when
using PMP, emphasize the importance of clearing the scope of the project at the beginning and
using changing control processes to manage any change that can be distributed. born. Next, limit
on time and time in collecting, hindering the development and results of the project (Kerzner,
2017). To solve the problem, PMP encourages the monitoring process according to important
milestones and energy allocation appropriately, encouraging, and slow.

To detect and solve these issues immediately, it is necessary to use effective project management
processes and plans from the beginning:

Monitor the process and quality of the data collected: regularly monitor the project's process to
ensure that the plan is implemented properly while checking the accuracy and reliability of the data
collected. In this way, it can improve instructions and remove incomplete information before
analysis, thus improving data quality.

Proposed solution: It is important to find the clear cause of the problem and propose a solution.
This ensures that the problem is solved effectively and the necessary measures are taken to
overcome it.

Adaptive planning: Flexible approaches in PMP especially support the project's adaptability. The
repetitive planning process allows adjustments to be implemented when necessary

The project is to adapt and overcome unforeseen challenges.

 In summary, by effectively applying project management processes and project management plans,
it is possible to quickly and solve problems and risks that hinder the project implementationProject
management process reduction of PNJ waste includes the main stages from start -up, planning,
implementation, supervision and control, to the end of the project. During the starting stage, PNJ
determines the core goals to minimize waste and evaluate the current situation, in order to
determine the environmental issues that need to be solved. Next, the planning stage focuses on
developing detailed plans, including project scope, time, budget, responsibility assignment, and risk
management. The implementation phase is a place where waste reduction activities are
implemented, such as organizing training, propaganda, and application of recycling solutions. The
stage of monitoring and control ensures that the activities are closely monitored, the progress is
reported, and the issues are promptly handled. Finally, in the ending phase, PNJ assessed the
achieved results, summarized lessons, and completed the project handover. This process helps PNJ
achieve the goal of reducing waste effectively and sustainably

while contributing to environmental protection. Customer's awareness of the project reduces the
green environmental protection waste of PNJ. This ensures PNJ's sustainable commitment to
consumers and receives positive reactions to PNJ's environmentally friendly product initiatives.

XII. Project management process reduction of PNJ waste

The project management process reduction of PNJ waste includes the main stages from start -up,
planning, implementation, supervision and control, to the end of the project. During the starting
stage, PNJ determines the core goals to minimize waste and evaluate the current situation, in order
to determine the environmental issues that need to be solved. Next, the planning stage focuses on
developing detailed plans, including project scope, time, budget, responsibility assignment, and risk
management. The implementation phase is a place where waste reduction activities are
implemented, such as organizing training, propaganda, and application of recycling solutions. The
stage of monitoring and control ensures that the activities are closely monitored, the progress is
reported, and the issues are promptly handled. Finally, in the ending phase, PNJ assessed the
achieved results, summarized lessons, and completed the project handover. This process helps PNJ
achieve the goal of reducing waste effectively and sustainably while contributing to environmental
protection.

XIII. Conclusion
The PNJ waste reduction project has been successfully implemented through a structured and
rigorous project management process. By setting clear objectives and executing steps from
initiation, planning, and execution to monitoring and project closure, PNJ has not only achieved
commendable results in reducing waste but also enhanced environmental awareness within the
community. The organization of training programs, awareness campaigns, and the implementation
 of recycling solutions have significantly improved waste management and consumption habits
among both employees and customers. The final results demonstrate the project's success not only
in the positive changes in waste reduction practices but also in building a sustainable foundation
for future environmental protection activities. The lessons learned from this project will serve as a
crucial basis for PNJ to continue developing and implementing more effective environmental
initiatives in future projects.

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