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German Speaking Customer Service Representative

German speaking customer service representative with 10 years experience looking for a Supervisor position.

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336 views2 pages

German Speaking Customer Service Representative

German speaking customer service representative with 10 years experience looking for a Supervisor position.

Uploaded by

api-121641950
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Job objective: German speaking customer service representative Qualifications & Skills: Excellent communication, spoken and written

language capabilities in German and English. 2 years learning-by-doing german localization translator and QA tester experiences. Escalation, troubleshooting, customer service, detail- & team orien ted skills. Languages: German (mother tongue), English (fluent), French (beginner); English-German tran slation experiences Computer skills: Adobe Acrobat 8 & Photoshop Album Starter Edition 3.2., Babylon 9 translation so ftware, basic HTML knowledge, Dell/EMC hardware (Laptops, Desktops, Servers, Sto rage & Tape Backup Units), Firefox Version 3.6 (Mozilla 5.0), Google Earth, Inte rnet Explorer 8, Kaspersky Internet Security 8, Mac OS X, Mc Afee Internet Secur ity Center 2010, McAfee Virus Scan, MSQL, MS Office Suite (Webex), OpenOffice, O utlook Express, Oracle Nvision, Siebel CRM and SalesForce applications, Systran 7 Business Translator, Windows XP/Vista & 7 Work authorization: Eligible to live and work in the US due to permanent US citizenship Job History & Performance: since 04/2007 Sales & CRM manager (self-employed), Vienna (Austria) Sales, distribution, presentation, implementation and technical support of IT so lutions to SMEs and key accounts. Average total revenue per month: $ 25K German localization translator and QA tester (self-employed and part-time), Vien na (Austria) assignments through www.elance.com, using translation software (Babylon 9 & Syst ran 7 Business) 12/2006-03/2007 Technical account manager at Dell Computers, Dublin (Ireland/Europe) Escalation and troubleshooting management for German and Austrian customers. Tro ubleshooting of DELL/EMC - hard- & software problems within an agreed and limite d period of time. Minimizing the downtime and sustain the customer's daily busin ess. Minimum cases per day: 30 01/2006-10/2006 Sales & CRM representative at Advokat GmbH, Innsbruck (Austria/Europe) Sales, distribution, implementation and technical support of software applicatio ns to attorneys and law firms. Average total revenue per month: $ 20K 02/2005-10/2005 Sales & CRM representative at Telecomservice Gmbh, Grambach (Austria/Europe) Sales, distribution, implementation and technical support of fixed line network

and internet services to SMEs and key accounts. Average total revenue per month: $ 20K 01/2004-12/2004 Sales & CRM engineer at Promethean Germany GmbH, Essen (Germany/Europe) Sales, distribution, presentation, implementation and technical support of educa tional technology solutions to schools, universities, SMEs and key accounts. Average total revenue per month: $ 30K 01/2001-12/2003 Sales & CRM representative at Systemax Inc. & Promethean Germany GmbH, Thalgau ( Austria/Europe) Sales and distribution of online hard- & software products and educational techn ology solutions to SMEs and key accounts in East Austria. Average total revenue per month: $ 50 K Education: Diploma degree (BA level) for international tourism and business management 5 years College of tourism in Bad Ischl / Austria 5 years High School in Vienna / Austria

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