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    LCC 113

    Uploaded by

    2023856236

    Copyright:

    © All Rights Reserved
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    LCC 113

    Uploaded by

    2023856236
    514 views3 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    514 views3 pages

    LCC 113

    Uploaded by

    2023856236

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 3

    1. Rewrite this informal email to make it more formal.

    Hi there,
    That electric toothbrush you sold me online a couple of days ago is not good. The electric
    charge runs out after about five minutes! I reckon it should last an hour or so. How about
    sending a replacement? If not, I’ll write a nasty review on your website.
    Bye for now,
    Peter

    2. Read the complaint email below and answer the following questions.

    To : customerservice@xyzpharmacy.com

    From : rogerbingham@gomail.com

    Complain About XYZ Pharmacy at Eden Hill Branch

    Dear Sir/Madam,

    I am writing to express my dismay at the service at your Eden Hill branch on Saturday 14
    January.

    I often collect prescriptions from the pharmacy on behalf of my grandmother, Mrs Elaine
    Bingham. On this occasion there were two prescriptions: one for 10 x 50 mg Kendomol and
    one for 50 x 100 mg Leoprone. I was served quickly even though there appeared to be only
    one pharmacist on duty. However, as I was leaving I saw that I had been given 500 mg tablets
    of Kendomol. This is ten times stronger than the prescription called for.

    If I hadn't noticed the difference between the prescription and the actual tablets, my
    grandmother could have taken a dangerous overdose of Kendomol. I would be worried about
    getting any future prescriptions at Eden Hill.

    The pharmacist apologised and corrected the mistake but I wanted to bring it to your attention.
    I think it happened because there were not enough staff on duty. I understand that mistakes
    happen but there needs to be a minimum of two pharmacists at all times so all prescriptions
    can be checked.

    I hope you can take steps to make sure this mistake does not happen again.

    Yours faithfully,

    Roger Bingham
    a. Match the sentence with the part of the email.

    greeting Yours faithfully,

    introducing your reason for I have been a regular customer of your shop for many
    writing years.

    background information I would like a refund of the difference as soon as


    possible.

    what went wrong Dear Sir/Madam

    what you'd like to happen I am writing to express my dissatisfaction at the


    service I received.

    closing After leaving your shop today, I realised I had been


    charged £100 instead of £10.

    b. Write the sentences in the correct group

    I trust that you will There is an error in I would be grateful if There seems to be a
    replace the bill. you problem with the
    the item. could look into the battery.
    matter.

    The delay was When I checked the I must insist on a full I hope you can take
    unacceptable. item, I refund. steps to
    found that it had been make sure this does
    damaged. not
    happen again.

    What went wrong What you’d like to happen


    c. Rewrite these sentences using the passive to avoid saying the pharmacist.
    i. The pharmacist served me within ten minutes.

    ii. I realised the pharmacist had given me the wrong medicine.

    iii. The pharmacist should have checked the prescription more carefully.

    iv. The pharmacist corrected the mistake.

    v. The pharmacist must not make this mistake again.

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