RAJ LAMICHHANE

4372550275 | rajlamichhane9666@gmail.com | Toronto, ON

Summary
Seasoned IT Specialist and Analyst with over 4 years of experience delivering high-impact IT support and
maintenance services. Proficient in managing complex technical issues for on-site and remote users, utilizing ITIL
methodologies, Jira, and ServiceNow for efficient incident tracking. Skilled in database management with MySQL,
Oracle, and Microsoft SQL Server, optimizing data processes to enhance operational efficiency and user
experiences.

LinkedIn Github

Experience
IT Support Specialist | 01/2023 - 04/2024 | triOS College Business Technology Healthcare Inc. | Mississauga, ON
Provided advanced troubleshooting for complex technical issues, showcasing strong analytical and problem-
solving skills.
Revamped IT support documentation and user guides, reducing ticket volume by 15% and enhancing user
experience.
Managed escalated incidents, conducted root cause analysis, and implemented preventive measures,
reducing recurring issues by 20%.
Administered seamless onboarding and offboarding processes, including email and user account
management.
Enhanced the knowledge base with detailed troubleshooting processes, improving issue resolution efficiency
by 30%.
Trained new support specialists, ensuring alignment with organizational standards.
Contributed to IT projects, overseeing device installation, configuration, and management for over 80
employees.
Conducted security analyses to ensure compliance with industry standards and enhance cyber resilience.
Proficient in creating and managing tickets using ServiceNow, with familiarity in Jira and ServiceNow
workflows.

IT Analyst Intern | 02/2022 - 12/2022 | Prolucid | Mississauga, ON

Conducted client interviews to gather needs and goals information.
Researched current and emerging industry trends.
Participated in client meetings to discuss projects and solutions.
Recommended new technology solutions for efficiency improvements.
Contributed to the design process to ensure product alignment with goals.
Developed technical drawings and schematics for clarity and functionality.

IT Technician | 10/2020 - 12/2021 | Srijana Gyansagar High School | Kathmandu, Bagmati

Provided technical support for over 200 users, promptly addressing hardware and software issues.
Conducted cybersecurity training for 50 employees, enhancing awareness and adherence to best practices.
Managed IT infrastructure, including network and server hardware, ensuring timely implementation of
security updates and patches.
Maintained a comprehensive inventory of hardware and software assets, facilitating efficient management
and budget planning.
Installed and upgraded systems to stay current with emerging technology trends, improving IT infrastructure
efficiency.
Performed system support tasks and OS upgrades, ensuring optimal functionality and performance of IT
systems.

Skill
Oracle HCM, CSS3, HTML5, Python, C/C++, Java, PHP, ASP.NET, ITIL, ServiceNow, Zendesk, Jira, VPN
connectivity, Azure, AWS, Google Cloud Platform (GCP), Docker, JavaScript, NPM, React, Node.js, Bootstrap,
JSON, Entity Framework, Vue.js, Next.js, Wireshark, DNS servers,Juniper, Palo Alto Networks firewall, Kubernetes,
Terraform, CI/CD (Jenkins, GitLab CI), Ansible, Ubuntu, Debian, Kali Linux, Penetration Testing, Security Analysis,
Compliance, Agile Methodology, Scrum, Leadership, Teamwork, Time management, MySQL, MongoDB,
PostgreSQL, Git, GitHub, IntelliJ, Visual Studio, RESTful APIs, GraphQL, vlan, VMWare, SharePoint

Education
Computer System Technician - Software and Networking | Mohawk College | 04/2024 | Mississauga, ON
Expert in web languages, specializing in HTML, JavaScript (Ajax, JSON), PHP, and ASP.NET. Proficient in
programming languages such as Python, Java, and C#, with a strong foundation in MySQL database
architecture.
Demonstrated skills in project planning, technical writing, presentations, and systems/business analysis.
Hands-on experience with tools and frameworks including IntelliJ, Visual Studio, and MVC.
Certified in Project Management, excelling in planning, execution, and monitoring of IT projects.
Successfully optimized IT infrastructure in the IT Infrastructure Optimization Project, implementing best
practices and protocols, leading to increased efficiency and reduced downtime.

Projects

Agile Web Development Project:

Spearheaded an Agile web development project, ensuring seamless collaboration between cross-functional
teams.
Achieved successful delivery by applying project management principles, and enhancing planning,
execution, and monitoring skills.

E-commerce Platform Enhancement Project:

Directed a team in enhancing an e-commerce platform, employing web development languages like HTML,
JavaScript, and PHP.
Implemented innovative solutions, resulting in improved user experience and increased sales.

Database Optimization Initiative:

Led a database optimization initiative, utilizing Python and MySQL to streamline database architecture.
Implemented best practices for efficient data storage and retrieval, contributing to improved system
performance.

Responsive Design Implementation Project:

Managed the execution of a responsive design implementation, utilizing HTML, JavaScript, and CSS.
Ensured a seamless user experience across various devices, enhancing the overall usability of the web
application.

"Jack Garage Studio" Website (HTML and CSS):

Created a visually appealing and user-friendly website using HTML and CSS, tailored for "Jack Garage
Studio."
Designed to showcase automotive services, portfolio, and contact information, providing a professional
online presence.Implemented responsive design principles to ensure compatibility across various devices,
enhancing accessibility for users.

Car Garage Website (React and Node.js)

Developed a feature-rich car garage website using React and Node.js, offering comprehensive information
and booking functionalities for automotive services.
Designed an intuitive user interface to facilitate easy navigation and seamless booking of services such as
repairs, maintenance, and consultations.
Integrated backend functionalities for managing bookings, customer data, and service schedules, ensuring
efficient operations for the garage.
Health and Fitness Mobile:

Designed and developed a mobile app focused on health and fitness, incorporating features for tracking
workouts, nutrition, and progress monitoring.
Utilized modern mobile app development technologies and frameworks to ensure optimal performance and
user experience.
Implemented features such as exercise logging, meal tracking, goal setting, and progress visualization to
support users in achieving their fitness goals.

Blog Website (Joomla):

Built a dynamic blog website using Joomla, enabling content creation and management for sharing insights
and expertise in relevant domains.
Configured Joomla's content management system to facilitate easy publishing, editing, and organization of
blog posts and articles
.Customized the website's design and layout to reflect the brand identity and enhance user engagement,
encouraging interaction and discussion within the community.

Azure App Development:

Developed an Azure-based application leveraging Microsoft Azure services for scalable and reliable cloud
computing solutions.
Utilized Azure's platform-as-a-service (PaaS) offerings to build, deploy, and manage cloud-based
applications with ease.
Integrated Azure services such as Azure App Service, Azure SQL Database, and Azure Functions to create
a robust and efficient application architecture.
Ensured high availability, security, and performance optimization of the Azure application through effective
utilization of Azure's built-in features and monitoring tools.

Certifications
Cisco Certified Network Associate (CCNA), ITIL Foundation Certification, CompTIA Security+, CompTIA A+ ,
Microsoft Certified: Azure Fundamentals, Project Management Professional (PMP), Certified Information Systems
Auditor (CISA)