AMI

TRAJPUT
CanReachMe :
ami
t1988r
ajput
@gmai
l
.com

Of
fi
ci
alI
d :
ami
t.
raj
put
@goi
bibo.
com

Cont
actI
nfor
mat
ion:+91-9871049488

Cont
actAddr
ess :Vi
l
lage&POPhakl
oh,
Tehsi
lJawal
amukhi
.

Di
stt
.Kangr
a.Hi
machal
PradeshPi
nCode176031

 SUMMARY
AFlexi
ble,WellRounded,SmartWor
kerwithawidevari
etyofexperi
ence.
Str
ongI
nter
per
so
nal
,Communi cationski
ll
swithanev
erpresentDesi
retoImprove.Haveworkedi
nHospi
tal
i
tyI
ndust r
y/Tr
av elf
ormorethan7yrs,
possessknowledgeofAmadeus.

 OBJECTI
VE

AChall
engi
nggr
owt
hor
ient
edposi
ti
oni
napr
ogr
essi
veor
gani
zat
ionwher
emyCust
omer
Ser
vice

andInter
per
sonal
ski
l
lsar
eef
fect
ivel
yut
il
izedt
oImpr
ove&Cont
ri
but
etoOr
gani
zat
ional
S
uccess.

 WORKEXPERI
ENCE

Curr
entRole: Team Coach
CompanyName: Goi
bibo.
com.
Department: CustomerExperi
ence
WorkingSince:June2014.

Rol
e&Responsi
bil
i
ty:

 Gr
owandnurt
urecust
omerr
elat
ionshi
psonev
eryi
nter
act
iont
hatr
esul
tsi
nmeasur
abl
eCust
omerv
alue

 Li
stenandleadt
heconversat
iont
osol
vepr
obl
emsi
nat
imel
ymannerwi
thal
lty
pesof
customer
sinall
cir
cumstances

 Beatr
ust
edadvi
sorbyoffer
inginf
ormedandinsi
ghtf
ulr
ecommendat
ionswhi
chpr
ovi
det
hever
ybestt
ravel
erexperi
enceineachsi
tuat
ion.

 Bui
l
dl oy
alt
yensuri
ngconsi
stencyofserv
icedeli
ver
yaroundtheglobei
nawaythatco
mpli
mentstheuni
quetr
avelpol
icyofeachcli
entwit
hinter
act
iontomakeeacht
ravel
er
 /
trav
elar
rangerf
eel
speci
al.

 KRA’
stobeadher
edst
ri
ctl
yandSLA’
sshoul
dnotbei
mpact
ed.

 Dr
ivi
ngCSATt
owar
dsdel
i
ver
ingopt
imi
sti
ccust
omerexper
ience.

 Regul
ar&Ti
mel
yfeedbackdel
i
ver
ytoensur
eempl
oyeesat
isf
act
ion&ensur
ing

Compl
i
ancet
owar
dsat
tri
ti
ont
arget
s.

 Handl
i
ngEscal
ati
onoft
hepr
ocessandconv
ert
ingt
hem i
ntoC-
SAT

 Regul
arAudi
tsneedstobemoni
tor
edonweekl
ybasi
sanddel
i
verf
eedbacksf
ocusi
ng
onopport
uni
tyareas.

Jan2012t
oMay2014

CompanyName:TheAshokaHot
el(
Del
hi)
.

Desi
gnat
ion:
FrontOf
fi
ceSuper
visor

Wor
kExper
ience:
2year
s

 Ensur
eout
standi
ngcust
omercar
eatal
lti
mes.

 Mai
ntai
nsaf
ri
endl
y,cheer
ful
andcour
teousdemeanoratal
lti
mes.

 Court
eousl
yandaccuratel
yanswersi
nquir
iesfr
om potent
ial
guest
sandacceptshot
elr
eser
vati
ons.
Respondstotel
ephoneandin-
per
soninqui
riesr
egardi
ngreserv
ati
ons,
hot
elinf
ormati
o
nandguestconcerns.

 Usessuggesti
vesel
li
ngtechni
questosel
lroom ni
ght
s,i
ncreaseoccupancyandr
evenu
e.
Supervi
sedai
lyshi
ftpr
ocessensuri
ngall
team membersadheretostandar
doper
ati
ng
procedur
es.

Oct
ober2009t
oOct
ober2010

CompanyName: JaypeeGreens(
Great
erNoi
da)
Rol
e:Hospi
tal
it
yAttendant
WorkExperi
ence:1Year

Rol
e&Responsi
bil
i
ty:

 Ensur
ingtr
aini
ngofsub-or
dinat
es.
 Resol
vingguestgr
iev
ancesandtaki
ngpr
operf
oll
owup
 Assi
stedSuper
visori
npr
e-pr
epar
ingcheckl
i
stf
orpr
e-openi
ngpr
oper
ty.

 EDUCATI
ONALQUALI
FICATI
ON

 10TH st
andar
dCBSEBOARDf
rom Kendr
iyaVi
dyal
yaUdhampur(
2004)
.

 12THst
andardCBSEBOARDf rom Kendri
yaVi
dyal
yaUdhampur(2006).
 Bachel
orofHotelManagementCateri
ngandtour
ism,
Chandigar
h( 2006-2009)
 PostGraduat
ioni
nHospital
i
tyOperati
onsManagement,
Gurgaon(2011-2012)

 PROFESSI
ONAL SKI
LLS
AmadeusSki
l
ls ●●●●●●●●●● Publ
i
cSpeaki
ng ●●●●●●●●●

Qui
ckLear
ner ●●●●●●●● Communi
cat
ion ●●●●●●●●●●

 ACHI
EVEMENTS

 AwardedBESTTEAM f rom l
ast2quar
ter
s.
 Lastper
formancerati
ngis5(Outst
andi
ngPer
for
mer
)andi
sconsi
stent
inthecareerspan.

 PERSONALI
NTEREST

 Tr
avel
l
ing

 Readi
nge-
books

 PERSONALDETAI
LS

Fat
her’
sName: Kul
jeetSi
nghRaj
put
Mother
’sName: KanchanRajput
Dat
eofBi rt
h: 24/10/1988
Mari
talStat
us: Si
ngle
Nat
ionali
ty: Indi
an

Dat
e:() Si
gnat
ure:Ami
tRaj
put